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Getting To Know

HOW TO MANAGE CONFLICT AT WORK?

Answer the following question in 30 seconds:


Do you think it is good to avoid conflict in the workplace?
What should we do when a workplace conflict occurs?

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Speak Up
Watch the video, then answer the question.
What are the main causes of conflict at work? Describe a conflict you had
at work.

???

Source: https://www.youtube.com/watch?v=5SnSzo4AbRI
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Wear Your Words


Listen and repeat.
Negotiate (v) /niet/

Tolerant (adj) /tlrnt/


Mediate (v) /midiet/
Confront (v) /knfrnt/

Resolution (n) /rezlun/


Misinformation (n) /msnfmen/

Pair work
Student A: Choose a word and define it, without saying that word.
Student B: Guess the word and make a sentence with it.
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Wear Your Words


Explanation of useful idioms/phrases
fight back against sb/sth (phrase)

attack sb who has attacked you

not see eye to eye with sb (idiom)

to disagree with someone

argue sb into/out of doing sth (phrase)

to persuade sb to do/not do sth by


giving them reasons

Make a sentence using the given idioms/phrases.


Example: I don't see eye to eye with my colleague on a lot of things.

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Essential Structures
So that/In order that:
S1+ V1+ so that/in order that+ S2+ V2
Example: I am saving money so that I can buy a new car.

Pair work: Find solutions to the situations below using the given
structure
1. Your colleague always makes noise, so you can not concentrate on your work.
2. Your colleague does not like you and she gossips all day about you.

3. In your team, you have to do all the hard work while the others have nothing
to do.
Example: A: What should I do in order that you can focus on your work?
B: You should turn the volume down so that we will not be distracted.

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Raise Your Voice


You are the manager in a company. Minh and Hoa are your two employees who
work in the same department. Hoa doesnt get any work while Minh is responsible
for all the hard stuff. Minh yells at Hoa for not doing any work. Hoa says she can

do nothing if she isnt assigned any. They argue about this problem every day.
Pair work: If you were the manager of Minh and Hoa, what would you do
to solve their conflict? Discuss with your partner in 180 seconds.

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Assessment Form
Here are some comments on your performance.

Students

Pronunciation

Vocabulary

Grammar

1.
2.
3.
4.
5.

6.

Feel free to ask if you have any questions!


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What We Gain

Vocabulary related to conflict


management in the workplace

Fight back against sb/sth

not see eye to eye with sb

argue sb into/out of doing sth

So that/ In order that

Talk about how to manage conflict at


work.

Please do your homework in the downloadable outline from the website!


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