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Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Dress Standards and Personal Grooming Policy

Grooming Policy Dress Standards and Personal Grooming Policy Original issue date: 27 May 2013 Reissue date/s:

Original issue date:

27

May 2013

Reissue date/s:

27

May 2013

Effective date of this version:

27

May 2013

Approved By:

Executive General Manager Human Resources

Version Number:

1.0

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

CONTENTS

1. Purpose

3

2. Scope

3

3. Background

3

4. General appearance

4

5. Dress standards

5

5.1 Uniforms

5

5.2 Professional/corporate attire

6

5.2.1 Property specific

6

5.2.2 Corporate

6

5.3 Shoes

7

5.4 Jewellery and body art

7

6. Personal grooming

8

6.1 Hair

8

6.2 Hands

9

6.3 Personal hygiene

10

7. ID badges, cards and licences

10

8. Compliance

10

9. Responsibilities

11

9.1 Manager responsibilities

11

9.2 Team member responsibilities

11

10. Other related policies and documents

11

11. Disclaimer

12

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

1. Purpose

The purpose of the Dress Standards and Personal Grooming Policy is to outline the general requirements for team members to meet the minimum standards of personal appearance when working at Echo properties. This policy is not intended to prevent team members from looking fashionable, however it cannot reflect future changes in what may be fashionable, yet unacceptable. A 5 star standard of conservative, professional presentation is the benchmark for all team members. Some dress and grooming standards are required to ensure a safe and healthy working environment for team members and customers and to comply with various legislative requirements.

The policy does not include detailed requirements for specific departments within individual Echo properties. Team members will receive department specific requirements from their local HR representatives or manager.

In all cases management reserves the right to determine what is deemed to be a 5 star standard and conservative, professional minimum.

2. Scope

This policy applies to all employees of Echo Entertainment Group Limited (Echo) and all employees of Echo Group companies. It applies to all permanent and temporary team members, whether full time, part time or casual who apply for and/or are permitted by Echo to perform work or provide services. It also applies to all secondees, contractors, people on work experience and employees or agents of suppliers of services to Echo or any Echo Group company. In this policy, all of the above mentioned persons are referred to in this policy as ‘employee’, ‘you’ or ‘team member’.

3. Background

Echo is a diverse and vibrant organisation offering a range of hospitality, entertainment and gaming experiences for our customers. By understanding and living the 5F standards and behaviours we are able to deliver exceptional service to our customers. The 5F standards and behaviours are:

FAST (quick and energetic);to our customers. The 5F standards and behaviours are: FUN (upbeat and playful); Dress Standards and

FUN (upbeat and playful);5F standards and behaviours are: FAST (quick and energetic); Dress Standards and Personal Grooming Policy May

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

FRIENDLY (welcoming and helpful);Group Dress Standards and Personal Grooming Policy FRESH (clean and fully functional); FOCUSED (stay in the

FRESH (clean and fully functional);Personal Grooming Policy FRIENDLY (welcoming and helpful); FOCUSED (stay in the moment and deliver). We aim

FOCUSED (stay in the moment and deliver).(welcoming and helpful); FRESH (clean and fully functional); We aim to create a workplace where we

We aim to create a workplace where we can be proud of everything we do. Our appearance and personal grooming standards are a reflection of the pride we have in ourselves and our growing business and align to the requirements of FRESH- that is, clean, fully functional and consistent in appearance, attitude and product.

4. General appearance

When at work, team members are ambassadors for Echo and as such are to adhere to the following principles in relation to their general appearance:

dress in a clean, tidy and professional manner at all times;principles in relation to their general appearance: maintain personal hygiene before and during shifts. Smelling

maintain personal hygiene before and during shifts. Smelling clean and fresh presents a favourable impression to other team members and customers;dress in a clean, tidy and professional manner at all times; wearing cosmetics and makeup is

wearing cosmetics and makeup is a personal choice and may be used to enhance natural appearance. Application however, should give the appearance of a natural look with some complementary eye and lip colouring;a favourable impression to other team members and customers; refrain from wearing sunglasses or darkly tinted

refrain from wearing sunglasses or darkly tinted glasses indoors, unless prescribed by the team member’ s treating doctor in order to permit the team member to perform the inherent s treating doctor in order to permit the team member to perform the inherent requirements of their position. If working outside, choose conservative sunglasses of a moderate size that allow guests to see your eyes through the lenses and remove glasses when addressing a guest;

refrain from chewing gum at any time while at work. It is not the hallmark of hospitality or a display of professional service;the lenses and remove glasses when addressing a guest; given Echo operates in the hospitality industry,

given Echo operates in the hospitality industry, take personal pride in presentation which is a key factor in determining a team member’ s performance and subsequent recognition. s performance and subsequent recognition.

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

5. Dress standards

Dress standards ensure that team members always look professional, clean and tidy whether they are required to wear a uniform or not. A team member’s entire presentation should reflect a 5 star standard throughout the work day or shift.

5.1

Uniforms

In positions where a uniform is provided, team members are required to wear the uniform correctly and fully at all times when working:star standard throughout the work day or shift. 5.1 Uniforms o jackets and vests must be

o

jackets and vests must be buttoned at all times when in front of house areas;

o

sleeves must not be rolled up and are to be buttoned at the wrist whilst performing duties and in front of house areas;

o

non-uniform articles of clothing are not to be worn over a standard uniform unless for the purpose of performing the team members duties, or with management approval;

Team members are responsible for ensuring that uniforms are clean at all times and are changed for clean articles when soiled and/or non-hygienic. Aprons must be changed when they become heavily soiled and/or unhygienic.the team member ’ s duties, or with management approval; Chefs must wear neckties at all

Chefs must wear neckties at all times unless property specific conditions apply.changed when they become heavily soiled and/or unhygienic. Undergarments should not be visible beneath uniforms and

Undergarments should not be visible beneath uniforms and should complement the uniforms.at all times unless property specific conditions apply. Hosiery and socks should be in good condition,

Hosiery and socks should be in good condition, a colour consistent with the garments being worn and free from runs, holes and snags.visible beneath uniforms and should complement the uniforms. Team members are responsible for reporting all issues

Team members are responsible for reporting all issues with incorrect uniform fit, style and condition. This includes hems, fabric discolouration/fading and general fabric wear and tear.the garments being worn and free from runs, holes and snags. Uniforms, security passes, licences or

Uniforms, security passes, licences or name badges should not be worn off site or outside of working hours unless property specific exceptions apply;discolouration/fading and general fabric wear and tear. Dress Standards and Personal Grooming Policy May 2013

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

5.2 Professional/corporate attire

When a team member does not wear a uniform at work, their attire must still satisfy Echo’s dress standards and present in a conservative, professional, manner that reflects the right image, is tasteful, non-offensive and does not create a health and safety risk. Appropriate professional attire includes:

5.2.1 Property specific

Front of house team members may have specific professional attire standards and department specific requirements should be referred to.

5.2.2 Corporate

Suit (and tie for males);  

Suit (and tie for males);

 
if a suit is not a property requirement, long trousers and a collared shirt for

if

a suit is not a property requirement, long trousers and a collared shirt for males;

socks must be the same colour as shoes;  

socks must be the same colour as shoes;

 
a dress, skirt or trousers with appropriate shirt for females;  

a

dress, skirt or trousers with appropriate shirt for females;

 
hosiery, should be in good condition, a colour consistent with the garments being worn and

hosiery, should be in good condition, a colour consistent with the garments being worn and free from runs, holes and snags;

shirts to be buttoned up appropriately;  

shirts to be buttoned up appropriately;

 
jewellery appropriate to the outfit, professional and not excessive;  

jewellery appropriate to the outfit, professional and not excessive;

 
surveillance department guidelines; team members should refer to their departmental

surveillance department guidelines;

team

members

should refer

to their

departmental

Examples of clothes a team member must not wear at work include jeans, singlets, tracksuits, clothes with large slogans, short crop tops or revealing clothes, thongs or Crocs, cargo pants, leggings, summer strapless dresses, see-through or sparkling clothing, hem lengths above mid thigh or shoestring straps without an accompanying jacket are deemed inappropriate etc.

Should ‘Casual Fridays’ or other such themed days be permitted, the clothing examples above must be adhered to with the exception of jeans that may be worn.

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

5.3 Shoes

Shoes are an important part of presentation and a health and safety consideration and as such the following conditions apply to all team members:

shoes must be plain leather, black or the correct colour for your uniform or suit;as such the following conditions apply to all team members: for safety reasons, shoes must have

for safety reasons, shoes must have a closed-in toe and a non-slip sole (unless team members work in a venue that has specific requirements);black or the correct colour for your uniform or suit; shoes must be well polished and

shoes must be well polished and in good condition;members work in a venue that has specific requirements); heels must be no higher than 5

heels must be no higher than 5 centimetres;shoes must be well polished and in good condition; backless shoes (or sling back shoes) pose

backless shoes (or sling back shoes) pose a safety risk and are not permitted;good condition; heels must be no higher than 5 centimetres; where safety shoes are provided to

where safety shoes are provided to team members, they must be worn at all times during working hours.sling back shoes) pose a safety risk and are not permitted; 5.4 Jewellery and body art

5.4 Jewellery and body art

Echo recognises the individuality of our team members and because of this, jewellery may be worn. When a team member is at work jewellery must be kept to a professional minimum that is in keeping with the personality of the department in which the team member works and be within the following guidelines:

rings are permitted and should be kept to a maximum of one ring per hand (with the exception of a wedding ring set) for uniformed team members;team member works and be within the following guidelines: watches and necklaces, if worn, must be

watches and necklaces, if worn, must be kept to a maximum of one item each, be discreet and complement the uniform or professional attire worn;exception of a wedding ring set) for uniformed team members; bracelets or bangles may compromise health

bracelets or bangles may compromise health and safety requirements and as such may not be appropriate in some areas – refer to local property/department guidelines; refer to local property/department guidelines;

jewellery that may damage uniforms or equipment must not be worn;areas – refer to local property/department guidelines; earrings must be a matching pair or one earring

earrings must be a matching pair or one earring , in the centre of the ear lobe and must not extend more than 2cm below the earlobe. Earrings may be stud or hoop earrings, must complement the uniform and be no greater than 2cm in diameter. Dangling or drop earrings are not permitted;that may damage uniforms or equipment must not be worn; Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

other than earrings, visible body piercings, including but not limited to eyebrow, nose, tongue and lip rings, are not permitted. Some departments may permit visible body piercing, in which case the department manager will advise of specific guidelines. In this instance, visible body piercing should be kept to a minimum and complement the uniform or professional attire;Group Dress Standards and Personal Grooming Policy visible tattoos, skin decorations or transfers are not

visible tattoos, skin decorations or transfers are not permitted and must be covered and not be visible when in uniform or in professional attire;a minimum and complement the uniform or professional attire; if a team member works in a

if a team member works in a venue that permits visible body art (tattoos and piercings), it must not be offensive. Body art that displays images or words which depict violence, sexually explicit images or words, nudity or are generally deemed to be offensive must not be visible when in uniform or professional attire;not be visible when in uniform or in professional attire; any pins, badges or stickers which

any pins, badges or stickers which are not issued or branded by the specific property, are not permitted;must not be visible when in uniform or professional attire; in food production areas jewellery (other

in food production areas jewellery (other than plain wedding bands) is not permitted. This includes watches, bracelets, bangles, exposed body-piercing adornments, necklaces, etc. If the item is difficult to remove then it may be taped securely with adhesive tape each shift;or branded by the specific property, are not permitted; anklets and pocket chains are not permitted.

anklets and pocket chains are not permitted.then it may be taped securely with adhesive tape each shift; 6. Personal grooming 6.1 Hair

6. Personal grooming

6.1

Hair

Team members may choose how they wear their hair according to the following guidelines:

hair must be clean, neat, tidy, well maintained and worn in a professional style;they wear their hair according to the following guidelines: hair, if dyed, must be of natural

hair, if dyed, must be of natural hair colour only and regrowth must be maintained. Extreme and unnatural hair colour and highlights are not permitted;tidy, well maintained and worn in a professional style; uniformed team members with hair falling below

uniformed team members with hair falling below the collar must tie it back and keep it away from the face. Appropriate styles include ponytail, braid, plait, bun/French knot. Other styles must be approved by the manager;and unnatural hair colour and highlights are not permitted; partial shaving beyond the natural hairline, sculptured

partial shaving beyond the natural hairline, sculptured or design shaving and extreme level cutting is not permitted;knot. Other styles must be approved by the manager; Dress Standards and Personal Grooming Policy May

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

hair accessories must have a functional purpose (e.g. for holding back or tying back hair) and not be just decorative. Accessories should complement and not overpower the uniform. Extreme colours are not permitted;Group Dress Standards and Personal Grooming Policy food handlers must restrain their hair with effective

food handlers must restrain their hair with effective headwear to prevent food contamination. Chef style hats, either white toques style or bakers cap, must be worn when in the presence of customers and serving food products where leaning over the food product may contaminate the food due to loose hairs. Team members who serve food do not have to wear a hat, but must ensure that all hair is worn back, away from the face and is restrained by the use of hair clips or hair bands;overpower the uniform. Extreme colours are not permitted; some facial hair is permitted however, it must

some facial hair is permitted however, it must be neat, trimmed and well groomed. Moustaches may be worn if they are neatly trimmed to the corner of the mouth. They must be fully developed and not in growing stages; team members should refer to specific department guidelines concerning beards and other facial hair.and is restrained by the use of hair clips or hair bands; In all cases management

In all cases management reserves the right to determine what is deemed to be a tidy and professional hair style or facial hair and the right to direct compliance to acceptable grooming standard prior to commencing work. Hair styles that are not considered professional include, but are not limited to, any styles that incorporate ‘rat-tails’, dreadlocks, Mohawks, mullets or partially shaved heads.;

6.2

Hands

Most of the service we provide to our customers involves the use of a team members hands, therefore it is important that special attention is paid to them as follows:

hands must always be clean and washed with soap and warm water regularly throughout the day for health purposes. This is particularly important before and after eating, using the bathroom and handling coins or gaming chips;important that special attention is paid to them as follows: nails must be clean and fingernail

nails must be clean and fingernail length should not interfere with job performance, or give rise to health or safety issues;using the bathroom and handling coins or gaming chips; if nail polish is worn, the colour

if nail polish is worn, the colour must complement the uniform or clothing and be well maintained. Team members may be asked to remove polish if it is chipped or not deemed an appropriate colour. Dark colours such as black, brown or fluorescent colours may be deemed unsuitable;job performance, or give rise to health or safety issues; nail polish is not permitted to

nail polish is not permitted to be worn in food preparation areas.brown or fluorescent colours may be deemed unsuitable; Dress Standards and Personal Grooming Policy May 2013

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

6.3 Personal hygiene

It is a requirement that team member’s report for work in a manner that is of the highest personal hygiene standards. Guidelines to maintain personal hygiene include:

cleaning teeth regularly with toothpaste to ensure pleasant smelling breath when engaging with others. Our smile is one of the most important aspects of our personal presentation;standards. Guidelines to maintain personal hygiene include: bathing regularly (minimum daily) and using antiperspirant

bathing regularly (minimum daily) and using antiperspirant deodorant regularly to prevent body odour;of the most important aspects of our personal presentation; perfumes and aftershaves are permitted however, scents

perfumes and aftershaves are permitted however, scents must not be overpowering to others;antiperspirant deodorant regularly to prevent body odour; if a team member smokes ensure that breath ‘is

if a team member smokes ensure that breath ‘is freshened up’ and body spray or deodorant applied prior to going back on shift ‘is freshened up’ and body spray or deodorant applied prior to going back on shift to avoid smelling of smoke.

7. ID badges, cards and licences

Property ID badges, cards and licences should be displayed and worn at all times by all uniform or non-uniform team members on a property branded lanyard or clip when back of house. Due to health and safety requirements, lanyards may not be worn in some departments.to avoid smelling of smoke. 7. ID badges, cards and licences Badges/stickers and pins which are

Badges/stickers and pins which are not issued by the property are not permitted on ID badges and licences and must otherwise not be worn.requirements, lanyards may not be worn in some departments. Unless an exemption has been approved, team

Unless an exemption has been approved, team members who hold a Casino Licence are required to display the licence at all times in all areas whilst performing their duties. It must be displayed on the tag to the left hand side of the team member’s shirt/vest/jacket. be displayed on the tag to the left hand side of the team member’s shirt/vest/jacket. The team member’s property ID card should be displayed on the flip side of the casino licence.

8. Compliance

Any individual or group exception to the requirements set out in this policy must be approved by a General Manager in consultation with the General Manager Human Resources and the Managing Director.

If a team member does not follow the requirements of this policy, the team member’s manager will:

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

remind the team member of the policy and explain why Echo has such a policy;Group Dress Standards and Personal Grooming Policy if a team member is informed by a manager

if a team member is informed by a manager that their appearance does not meet the requirements under this policy, the team member must rectify their appearance or dress standard within the timeframe provided to them by their manager. In some instances, this may involve the team member not being permitted to commence their next shift until the issue is rectified;member of the policy and explain why Echo has such a policy; any failure to adhere

any failure to adhere to this policy will result in disciplinary action, which may result in termination of employment.to commence their next shift until the issue is rectified; 9. Responsibilities 9.1 Manager responsibilities

9. Responsibilities

9.1 Manager responsibilities

Responsibilities of the manager include:

identifying clear dress and grooming standards with team members and ensuring the standards are adhered to;responsibilities Responsibilities of the manager include: identifying department specific requirements with team

identifying department specific requirements with team members;with team members and ensuring the standards are adhered to; responding immediately to breaches of the

responding immediately to breaches of the dress and grooming standards and providing a suitable time frame for the team member to correct the issue;department specific requirements with team members; maintaining a department consistent with this policy. 9.2

maintaining a department consistent with this policy.time frame for the team member to correct the issue; 9.2 Team member responsibilities Responsibilities of

9.2 Team member responsibilities

Responsibilities of the team member include:

adhering to the dress standards identified in this policy;Responsibilities of the team member include: adhering to department specific requirements as advised by

adhering to department specific requirements as advised by your manager;adhering to the dress standards identified in this policy; if requested to do so, making appropriate

if requested to do so, making appropriate correction to dress or personal grooming in the time frame agreed with your manager.department specific requirements as advised by your manager; 10. Other related policies and documents Performance Policy

10. Other related policies and documents

Performance Policywith your manager. 10. Other related policies and documents Misconduct and Discipline Policy Dress Standards and

Misconduct and Discipline Policy10. Other related policies and documents Performance Policy Dress Standards and Personal Grooming Policy May 2013

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Echo Entertainment Group Dress Standards and Personal Grooming Policy

Group Dress Standards and Personal Grooming Policy Property/department specific dress standards 11. Disclaimer

Property/department specific dress standards

11. Disclaimer

All Echo Entertainment Group policies do not form part of any employment contract, are not contractually binding on Echo Entertainment Group Limited (or any of its related bodies corporate) and do not give rise to enforceable rights. Echo Entertainment Group Limited (and its related bodies corporate) may amend, vary, supplement or remove this policy at any time.