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ZXWN MGW

Media Gateway

Alarm and Notification Information


Version 3.07.20

ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn

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Revision History
Date

Revision No.

Serial No.

Reason for Issue

July 20, 2008

R1.0

sjzl20082310

First edition

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Document
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ZXWN MGW Media Gateway Alarm and Notification Information

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sjzl20082310

Equipment
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R1.0

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Contents
About This Manual ............................................................ i
Purpose ................................................................................ i
Intended Audience ................................................................. i
Prerequisite Skill and Knowledge ............................................. ii
What Is in This Manual .......................................................... ii
Conventions ......................................................................... ii
How to Get in Touch............................................................. iii

Declaration of RoHS Compliance..................................... v


Chapter 1.......................................................................... 1
Alarm Message Handling ................................................. 1
Overview .......................................................................1
Summary of Alarm Messages ............................................1
Environment Alarm ....................................................... 17
CPU Overload Alarm ............................................................ 17
Excess Temperature of CPU on Board..................................... 18
RACK Temperature over Alarm Threshold ............................... 19
RACK Temperature Lower than Alarm Threshold ...................... 20
House temperature is higher than high threshold..................... 20
House temperature is lower than low threshold ....................... 21
Voltage is higher than high threshold ..................................... 22
Voltage is lower than low threshold ....................................... 22
Humidity is higher than high threshold ................................... 23
Humidity is lower than low threshold ..................................... 23
Fault in Fan Plug-in Box ....................................................... 24
Rack Door Access Control Alarm............................................ 24
Smoke Alarm ..................................................................... 25
Infrared Alarm.................................................................... 25
Lightning Alarm .................................................................. 26

Communication Alarm.................................................... 26
Ethernet Controllers Physical Link off .................................... 26

Trunk Frame Loss................................................................27


Trunk Signal Loss ................................................................28
Trunk Alarm Indication.........................................................29
Trunk Multi-frame Loss ........................................................29
Far-End CRC Multi-frame Alarm Indication ..............................29
Far-End Alarm ....................................................................30
The Link between the OMC and the Alarm Box is Broken ...........30
Cell Delineation not Synchronized ..........................................31
Loss of Cell Delineation ........................................................31
The Link between the OMC and the NE is Broken .....................32
Communication Link between Active and Standby Boards Off.....32
Board HW Error...................................................................33
Board Does not Exist/CPU Is Long in Reset Status....................34
PWRD 485 Communicate Link Break ......................................34
External Port of Board Is Down..............................................35
DSP Port Link Down .............................................................36
Receive Bad Packet .............................................................37
PVC FAULTS .......................................................................37
Timing of Near-End IMA Group Failure....................................38
NE Group Is in Insufficient Links State....................................38
FE RXLSM Is in Unusable State..............................................39
Implementation Specific TX Fault Declared at the NE ................39
Near-End Sending Link Broken ..............................................40
LIF Alarm of Near-End Receiving Link .....................................40
LODS Alarm of Near-End Receiving Link .................................41
RDI Alarm of Near-End Receiving Link ....................................41
Near-End Receiving Link Faults..............................................42
Implementation Specific Rx Failed Declared at the NE...............42
Near-End Receiving Link Broken ............................................42
Far end TXLSM Is in Unusable State .......................................43
All High-Speed Serial Links Out of Synchronism .......................43
Control Plane Communication Abnormal Between Board and Its
Home Module .....................................................................44
MPOMP_COMM_OFF between mp and omp ..............................45
MTP3 Office Inaccessible ......................................................46
MTP3 Link Unavailable .........................................................47
MTP3 Cluster Inaccessible.....................................................48
MTP3 Link Congestion ..........................................................49
M3UA Office Inaccessible ......................................................50

SUA SSN Is Invalid ............................................................. 51


SUA Office Inaccessible........................................................ 52
M2PA Link Broken ............................................................... 53
Association Congested ......................................................... 54
An IUA Association Broken ................................................... 55
Link between Igate and NE has Broken .................................. 55
Link between Igate and LIC Has Broken ................................. 56
Link to Device Is Broken ...................................................... 56
The link Between the Native OMC and the Superior Is Broken.... 56
BFD Session Interrupted ...................................................... 57
Association Link Broken ....................................................... 57
Association Path Broken down .............................................. 59
STC Office Inaccessible ........................................................ 59
Test Pack Check Abnormal ................................................... 60

QoS Alarm ................................................................... 60


Dual Homing Office Blocked.................................................. 60
Dual Homing Link Blocked .................................................... 61
Dual Homing Association Blocked .......................................... 62
Resource Board Unable to Get Secondary Forwarding Table from
UIM .................................................................................. 62
Broadband Link Congestion .................................................. 63
Broadband Link Overload ..................................................... 64
MTP2 Link Transmission Overload.......................................... 65
MTP2 Link Reception Overload .............................................. 66
Performance Level 4 Alarm................................................... 66
Performance Level 3 Alarm................................................... 67
Performance Level 2 Alarm................................................... 67
Performance Level 1 Alarm................................................... 67
QOS Alarm from PM ............................................................ 68
Inter-board Message Communication Flow Rate over Alarm
Threshold .......................................................................... 68

Equipment Alarm .......................................................... 69


Loss of Optical Transceiver Module Signal ............................... 69
Clock Phase Does not Match When Inputting 8K, 16M Clock to
Backboard ......................................................................... 70
Clock Chip of This Board Is in Preheat Status .......................... 70
Inconsistent BOOT/EPLD Version No. with Database Configurations
........................................................................................ 71
Boot Version Fails to Be Written to Backup Region ................... 71
Board Connection Check Is Off.............................................. 72

IDE Initialize Fail .................................................................72


Internal Port of Board Is Down ..............................................72
Input Clock Abnormal ..........................................................73
IDE THRESHOLD Alarm ........................................................74
Hard Disk Broken ................................................................74
ENUM Switch of Board Opened ..............................................75
SMBUS Error ......................................................................75
Error in Rear Board that Mismatches with Front Board ..............76
LVDS Signal Unlocked ..........................................................76
High Error Rate of Optical Interface........................................77
FPGA Exception...................................................................77
Hardware Reliability Down ....................................................78
The Channel in a Subcard Is Down.........................................78
Subcard Abnormal ...............................................................79
Phase-lock Loop Unlock ........................................................79
High Error Rate at E1 Bottom Layer .......................................80
Microcode Is Abnormal .........................................................80
Faulty Frames Received by Internal Switching Interface Faulty...81
Board Link-Level Flow Control ...............................................82
Automatic Protection Switching Channels Mismatched...............82
APS Protection Mode Mismatch ..............................................83
APS Reset Board .................................................................84
CLKG 32M Output Clock Lost.................................................84
CLKG 32M8K Output Clock Lost .............................................85
CLKG 16M Output Clock Lost.................................................85
CLKG 16M8K Output Clock Lost .............................................85
CLKG PP2S Output Clock Lost................................................86
PP2S Clock Reference Lost....................................................86
16CHIP Clock Reference Lost ................................................87
All Clock Bases Had Lost.......................................................87
CLKG I2MB0 Clock Base Lost.................................................87
CLKG I2MB1 Clock Base Lost.................................................88
CLKG I2MHZ0 Clock Base Lost ..............................................88
CLKG I2MHZ1 Clock Base Lost ..............................................88
CLKG I8KBASE Clock Base Lost .............................................89
CLKG I8KGPS Clock Base Lost ...............................................89
CLKG I8KUIM Clock Base Lost ...............................................89
Clock Reference Source Lost (Level 3 Alarm) ...........................90
Clock Reference Source Lost (Level 2 Alarm) ...........................90

Clock Reference Source Lost (Level 1 Alarm) .......................... 91


Clock Base Lost .................................................................. 91
The Client of Sntp Failed in Fetching Net Time......................... 92
TRUNK Is Down .................................................................. 92
OMP to NTP Server Sync Failure ............................................ 92
MAC Address Conflict Exists in Boards of Same Shelf................ 93
Type A Fault on Board (GPS) Phase-lock Equipment ................. 93
Type B Fault on Board (GPS) Phase-lock Equipment ................. 94
Phase-lock Equipment of This Board (GPS) Is in Power-on Status
........................................................................................ 94
Cx29704 Runs Abnormally ................................................... 95
The Port Connection between the GLI and the UIM Is Inconsistent
with the Configuration ......................................................... 95
Stack Overflow ................................................................... 96
Process Deadlocked............................................................. 96
IDE Version Synchronization Information................................ 96
Board Device Is Abnormal .................................................... 97
Exceptional Internal Media Plane Communication..................... 97
Loss of Clock When Input to Board ........................................ 98
SDH/SONET: Loss of Signal .................................................. 98
SDH/SONET: Loss of Frame.................................................. 99
SDH/SONET: Regenerator Section Trace Mismatch/Section Trace
Mismatch ......................................................................... 100
SDH/SONET: MS-AIS, Line Alarm Indication Signal ................ 101
SDH/SONET: Multiplex Section Far-end Reception Failure/Line Farend Reception Failure ........................................................ 101
SDH/SONET: Signal Failure ................................................ 102
SDH/SONET: Signal Deterioration ....................................... 102
SDH/SONET: Loss of AU-4 Pointer/Loss of Channel Pointer ..... 103
SDH/SONET: AU-AIS/Channel-AIS ...................................... 104
SDH/SONET: HP-Trace Mismatch/Patch Trace Mismatch ......... 104
SDH/SONET: HP Unassembled/Path Unassembled ................. 105
SDH/SONET: HP Label Mismatch/Path Label Mismatch............ 105
SDH/SONET: HP Remote Reception Failure ........................... 106
SDH/SONET: LOM ............................................................. 106
SDH/SONET: Loss of TU Pointer/Loss of Virtual Tributary Pointer
...................................................................................... 107
SDH/SONET: Tributary Unit Alarm Indication Signal/Virtual
Tributary Alarm Indication Signal ........................................ 107
SDH/SONET: LP Remote Defect Indication/Virtual Tributary
Remote Defect Indication ................................................... 108

SDH/SONET: LP-RFI/Virtual Tributary-RFI............................. 108


SDH/SONET: LP-Trace Mismatch/Virtual Tributary Trace Mismatch
...................................................................................... 109
SDH/SONET: LP-Unloaded/Virtual Tributary Unloaded............. 110
SDH/SONET: LP Label Mismatch/Virtual Tributary Label Mismatch
...................................................................................... 111
SDH/SONET: VC-4 Signal Failure ......................................... 112
SDH/SONET: VC-4 Signal Deterioration ................................ 112
SDH/SONET: MS-Remote Error Indication ............................. 113
SDH/SONET: HP-Remote Error Indication ............................. 114
Semi-fixed Connection Error ............................................... 115
T-net Center Fault ............................................................. 115
BGP Interface Down, Neighbor Link Broken ........................... 116
Incorrect OSPFv3 Virtual Interface Configuration.................... 116
Incorrect OSPFv3 Interface Configuration.............................. 117
Router ID not Configured for OSPFv3 ................................... 117
RouterID Conflict in OSPFv3 Area ........................................ 118

OMS Alarm................................................................. 118


Frequency of Warning Overload ........................................... 118
The Time in which the Designated Alarm Remains Active has
Expired ............................................................................ 119
The Time in which the Designated Alarm Remains Unacknowledged
has Expired ...................................................................... 119
Hard Disk Usage of Database Server Overload ....................... 119
CPU Usage of Application Server Overload ............................ 120
Ram Usage of Application Server Overload ............................ 120
Hard Disk Usage of Application Server Overload..................... 121
Log Table Usage of Application Server Overload..................... 121
Directory Size Exceed the Threshold..................................... 121
Link to Office Is Broken ...................................................... 122
Database Space Usage too Large ......................................... 122
User Continuously Input Invalid Password while Logining ........ 122

Processing Alarm ........................................................ 123


FLASH Device Failure Alarm ................................................ 123
The Config Data of Sntp in DBS Is Wrong.............................. 123
T Network Connection Not Conform to Configuration .............. 124
GE Routing Exceptional ...................................................... 124
DB Config Doesn't Fit for Device .......................................... 125
Alarm Due to Inconsistent Office No. .................................... 125
Alarm Due to Inconsistent Area Code ................................... 126

Alarm Due to Inconsistent MAC Address of Background OMP (OMC)


...................................................................................... 126
Alarm Due to Inconsistent IP Address of Background OMP (OMC)
...................................................................................... 127
Alarm Due to Inconsistent MP Type ..................................... 127
Start File Does Not Exist .................................................... 128
A (CPU) Subcard Is Online, but Is not Configurated by Database.
...................................................................................... 128
A (CPU) Subcard Is not Online, but Has Been Configured by
Database. ........................................................................ 129
OMP GateWay IP Different from DBs .................................... 129
OMC Server IP Different from DBs ....................................... 130
OMC Gateway Mask Different from DBs ................................ 130
OMP Config Changes ......................................................... 131
Far End Is in Starting-up State ........................................... 131
FE Reports Unacceptable Configuration Parameters (M size) .... 132
Far End Reports Unacceptable Configuration Parameters
(Unadaptable Symmetry) ................................................... 132
Far End Reports Unacceptable Configuration Parameters
(Unadaptable IMA version) ................................................. 133
Far End reports Unacceptable Configuration Parameters (Other
reasons) .......................................................................... 133
FE Is in Blocked State........................................................ 134
FE Is in Insufficient Links State ........................................... 134
Near-End IMA Group Configuration Failure............................ 134
No Response to Requesting Database for Secondary Forwarding
Table Information ............................................................. 135
No Response to Requesting the System for Secondary Forwarding
Table Port Information....................................................... 136
SCCP SSN Is Invalid .......................................................... 137
Port Work Mode Doesn't Match Settings ............................... 138
Number of Management Module Alarms Exceeds the Threshold 138
Number of Alarms over Threshold ....................................... 139
NTP Time Exceeds Threshold .............................................. 139
Routers with Conflicting System Id Exist in Network............... 140

Chapter 2...................................................................... 141


Notification Message Handling....................................141
Overview ................................................................... 141
Summary of Notification Messages ................................ 141
Notification Information ............................................... 151
Trunk Slide ...................................................................... 152

One of CPUs on One of Boards in This Shelf Resets Exceptionally


...................................................................................... 152
APS CHANGE .................................................................... 152
CPU Dead-loop.................................................................. 152
Disk Is Full ....................................................................... 153
File Operation Failure ......................................................... 153
Shortage of Timer Resources .............................................. 154
UB Resource Shortage ....................................................... 154
Full Communication Buffer Queue ........................................ 154
Transfer Functions of Message Byte Order Registered Repeatedly
...................................................................................... 154
Base Process Power on Failed.............................................. 155
Base Process Power on Time out.......................................... 155
UIM CS Changeover........................................................... 155
Notification of Active/Standby Changeover ............................ 156
FE Link Error Alarm ........................................................... 156
Board's Workmode Unsupported .......................................... 157
Notification of the Power-on Status of the Basic Process.......... 157
Port Status on GLI Media Plane Is Changed ........................... 158
485 Set Failure ................................................................. 158
Exceptional DSP Reset ....................................................... 158
Load error ........................................................................ 159
Trunk Configuration Is Inconsistent with Function of Board...... 159
Backboard Switch Set Change. ............................................ 160
Work Mode of Network Interface Changed............................. 160
Board Version Error ........................................................... 160
Doc Space Is not enough to Save VerFile .............................. 161
IDE Files Synchronization Information .................................. 161
Dbs Table Load Failure after Date of Foreground and Background
Are Synchronized .............................................................. 162
Master to Slave Sync Failure ............................................... 162
OMP to MP Sync Failure...................................................... 162
MP Data Distribution Failure................................................ 163
Failure of Saving One Table ................................................ 163
Dbs File Buffer Overflow ..................................................... 163
Notification of Modifying Data Configuration Failed ................. 164
Save File Failed in Master or Slave Path ................................ 164
OMP Fails to Perform Power-on Loading of Version Table ......... 164
DBS Require Configuration Failed......................................... 164
NID Is Not Configured........................................................ 165

NID Translation Failure ...................................................... 165


ISNI Constrained Route Information Repeat.......................... 166
ISNI Unable to Support the Route Function........................... 166
NID Route Prompt Failure................................................... 166
Wrong Message Type Use ISNI Function ............................... 167
Failed to Config Multi-channel Controller............................... 167
Failed to Config Digital Switch Chip...................................... 167
Failure in Getting Config Information from Database .............. 167
Faulty 2400 Configuration Data........................................... 168
Faulty 1200 Configuration Data........................................... 168
IP Fail to Get Route Table Head or Entry............................... 168
IP Opr Static Rte Fail: Del Srte............................................ 169
IP Has no Match Epu Globalport .......................................... 169
IP Create or Enable Ifb Fail................................................. 169
IP Rcv Epu Inform Intf Up .................................................. 169
IP Rcv Eepu Inform Intf Down............................................. 169
SCS Informs RPU that EPU Is down ..................................... 170
SCS Informs RPU that EPU Is Removed. ............................... 170
IP Opr Static Rte Fail: Add Srte. .......................................... 170
Port Configuration Failure................................................... 171
Failure in Creating PVC ...................................................... 172
Failure in Deleting PVC ...................................................... 173
IMA Group Related Operations Failure .................................. 173
IMA Link Operations Failure ................................................ 174
Some of High-Speed Serial Links out of Synchronism ............. 174
Number of SFrame with Erroneous Frame Format Exceeds
Threshold ........................................................................ 175
Number of CFrames Discarded at the CSIX Port N due to
Horizontal Check Error Exceeds Threshold ............................ 175
Number of CFrames Discarded at the CSIX Port N due to Vertical
Check Error Exceeds Threshold ........................................... 175
Number of incomplete CFrames Discarded at the CSIX Port N
Exceeds Threshold ............................................................ 176
Number of CFrames Discarded at the CSIX Port N Due to Invalid
Frame Type Exceeds Threshold ........................................... 176
Number of CFrames Discarded at the CSIX Port N due to Invalid
Frame Length Exceeds Threshold ........................................ 176
Number of Out-of-Sequence Frames Discarded exceeds the
Threshold ........................................................................ 177
Number of Discarded Frames due to CRC Check Error Exceeds
Threshold ........................................................................ 177
2400 Configuration Failure ................................................. 177

VSC872 Configuration Failure.............................................. 177


APS Protection Change Is Overtime...................................... 178
Aps Switchover Happens .................................................... 178
Level-2 Forwarding Table Initialization Failure ....................... 178
Ethernet Port Initialization on Media Plane of UIM Board Failure 179
Brs Main Config Request Timeout......................................... 179
Brs Main Epu Register Timeout ............................................ 179
Protocol Stack Process Fails to Be Powered on ....................... 179
Conflicting MAC Address on Local Office Port ......................... 180
Alarm Pool Is over in OAM ALARMMANAGER Process............... 181
OAM Frequently Receives Alarms and Notifications ................. 181
Board Self-Check Failure .................................................... 181
Board Initialization Failure .................................................. 181
Abnormal Half-Fixed Connection Changes ............................. 182
Erroneous Half-fixed Connection Data Configuration ............... 182
Master MP Power-on .......................................................... 182
MP Changeover to Master Mode........................................... 183
Swap Resource Shortage .................................................... 183
Version Switch Information ................................................. 183
Notice of Power-on Status of C51 Board/ Board Soft Reset ...... 184
Microcode Is Abnormal ....................................................... 184
Faulty 2350 Configuration Data ........................................... 184
Inconsistent CPU Version with DSP Version ........................... 184
Clock Reference Changed ................................................... 185
CLKG Reference Quality Changed ........................................ 185
CLKG Work Mode Changed ................................................. 185
Clock Source Invalidation Reason Changed ........................... 185
SCCP GT Translation Failure................................................ 186
No Message Response in the Link for a Long Time .................. 186
Successful MGW Registration .............................................. 187
MGW Registration Failure ................................................... 187
SUA GT Translation Failure ................................................. 188
M2PA Link Congested......................................................... 188
M2PA Processor Outage...................................................... 189
ASP Status Changed .......................................................... 190
AS Status Changed............................................................ 190
Receiving SIGTRAN Error Message ....................................... 190
Receiving SIGTRAN Notification Message .............................. 191
Association Establishment Failure ........................................ 191

SIG_IPI Forwards Service Messages Abnormally .................... 192


IUAs ASP State Changed ................................................... 193
IUAs AS State Changed..................................................... 193
IUA Receives an ERR Message ............................................ 194
IUA Receives an NTFY Message ........................................... 194
TCP Received RST Packet ................................................... 194
TCP Connection Aborted..................................................... 195
IP Offline Setting: Invalid Interface ..................................... 195
IP Offline Setting: Disable This IP Using No IP Unnumbered
Command Firstly............................................................... 196
IP Offline Setting: Interface Address Addition Failure.............. 196
IP Offline Setting: Failure in Writing to a Database................. 197
IP Offline Setting: IP Address Deletion Failure ....................... 197
IP Offline Setting: Invalid Address ....................................... 198
IP Offline Setting: Invalid Nexthop ...................................... 198
IP Offline Setting: Inconsistent IP Address and Subnet Mask ... 199
IP Offline Setting: Route Addition Failure .............................. 199
IP Offline Setting: No Matched Route ................................... 200
IP Offline Setting: Routing Deletion Failure ........................... 200
IP Offline Setting: Next Hop Conflicts ................................... 201
IP Offline Setting: Next Hop not Connected Directly ............... 201
IP Offline Setting: None-Existent IP Address ......................... 202
IP Offline Setting: Failure in Reading Database...................... 202
IP Offline Setting: Not an Ethernet Port ................................ 203
IP Offline Setting: MAC beyond Valid Range .......................... 203
IP Offline Setting: Incorrect MAC Type Transferred by Database
...................................................................................... 204
IP Offline Setting: The Same IP Address in the Network Section
Has Existed ...................................................................... 204
IP Offline Configuration: Invalid IP Broadcast Address ............ 205
IP Offline Configuration: One Interface Can Only Be Configured
Four IP Addresses at Most .................................................. 205
IP Offline Configuration: Parameter Imported From DB Is Null . 206
IP Offline Setting: IP Address Has Existed............................. 207
IP Offline Setting: Invalid Mask or Network Prefix .................. 207
Failure in Allocating Memory for ARP Table Instance............... 208
Failure in Allocating Memeory for ARP Table Cache................. 208
Conflicting IP Addresses..................................................... 208
Conflicting MAC Addresses in Subnet ................................... 209
RIP Neighbor Configuration Errors ....................................... 209

RIP Interface Authentication Errors ...................................... 210


RIP Neighbor Age Out ........................................................ 210
RIP Port Disabled .............................................................. 210
RIP Port Enabled ............................................................... 211
Conflicting Router ID ......................................................... 211
OSPF Virtual Link State Changed ......................................... 211
OSPF Interface State Changed ............................................ 212
Erroneous OSPF Virtual Interface Configuration ..................... 212
Erroneous OSPF Interface Configuration ............................... 212
OSPF Virtual Interface Authentication Failure......................... 213
OSPF Interface Authentication Failure................................... 213
Status of OSPF Virtual Neighbor Transfers............................. 214
Status of OSPF Neighbor Transfers....................................... 214
LSDB Overflow.................................................................. 215
Failure in Creating BGP Instance.......................................... 216
Failure in Creating BGP Neighbor ......................................... 216
Failure in Getting TCB when BGP Connection is Passively Open 216
Failure in Getting TCB when BGP Connection is Actively Started217
BGP Fails to Enable Passive Listening ................................... 217
BGP Fails to Enable Actively Started TCB .............................. 217
BGP Failed to Add Neighbor to Group ................................... 218
BGP Neighbor Failed to Read Receive Buffer .......................... 218
Neighbor Hold Timer Expires ............................................... 218
BGP Neighbor FSM Error..................................................... 218
BGP State Changed. .......................................................... 219
Courier Create BGP Fail ...................................................... 219
Courier Create OSPF Fail .................................................... 219
Courier Enable OSPF by the RTR_ID Fail ............................... 219
IP Forwarding Table Fails to Create Routes............................ 220
Incompatible RIP Version Number........................................ 220
BGP State Changed ........................................................... 221
ISIS Timer Creation Failure................................................. 221
ISIS Hello Message Authentication Failure............................. 221
ISIS LSP Message Authentication Failure .............................. 222
ISIS SNP Message Authentication Failure .............................. 223
ISIS Neighbor Status Change.............................................. 223
Abnormal Message is Received ............................................ 224
BFD Faults ....................................................................... 224

Abbreviations ............................................................... 225


Glossary........................................................................ 229
Tables ........................................................................... 233
Index ............................................................................ 235

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About This Manual


Purpose
At first, thank you for choosing ZXWN wireless core network
system of ZTE Corporation!
ZXWN system is the 3G mobile communication system
developed based on the UMTS technology. ZXWN system boasts
powerful service processing capability in both CS domain and PS
domain, providing more abundant service contents. Comparing
with the GSM, ZXWN provides telecommunication services in
wider range, capable of transmitting sound, data, graphics and
other multi-media services. In addition, ZXWN has higher speed
and resource utilization rate. ZXWN wireless core network
system supports both 2G and 3G subscriber access, and
provides various services related with the 3G core network.
ZXWN MGW Media Gateway boasts the functions of media
control, providing transmission resources, and medial stream
control. ZXWN MGW is totally compatible with 3GPP R4 of June
2003, and is downward compatible with 3GPP R99 of June 2002.
ZXWN MGW not only supports the networking mode of bearer
independent of control in 3GPP R4, but also can be bound to a
MSC with ZXWN MSCS, supporting the networking mode of 3GPP
R99. Besides satisfying the requirements of constructing the
common mobile switching network, ZXWN MGW also can satisfy
the requirements of construct the No.7 signaling network and
mobile intelligent network, and can be adapted to various
complicated networking modes of the mobile switching network.
Thus the continuity development capability of the network is
improved.
The purpose of writing this manual is to enable operators to
know all alarms and notifications on ZXWN MGW NetNumen M31
(CN) Mobile Network Element Management System, and to
facilitate query during troubleshooting and daily maintenance.

Intended Audience
This manual is intended for engineers and technicians who
perform emergency maintenance activities on the ZXWN MGW.

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

Prerequisite Skill and Knowledge


To use this manual effectively, users should have a general
understanding of wireless telecommunications technology.
Familiarity with the following is helpful:

ZXWN MGW system and its various components

User interfaces on the ZXWN MGW

ZXWN MGW operating procedures

What Is in This Manual


This manual contains the following chapters:
TABLE 1 CHAPTER SUMM ARY

Chapter

Summary

Chapter 1, Alarm
Message Handling

Introduces the alarm information that may


appear in the ZXWN MGW system and the
related solutions

Chapter 2, Notification
Message Handling

Introduces the notification information that


may appear in the ZXWN MGW system and
the related solutions

Conventions
Typographical
Conventions

ZTE documents employ the following typographical conventions.


TABLE 2 TYPOGRAPHICAL CONVENTIONS

ii

Typeface

Meaning

Italics

References to other Manuals and documents.

Quotes

Links on screens.

Bold

Menus, menu options, function names, input


fields, radio button names, check boxes, dropdown lists, dialog box names, window names.

CAPS

Keys on the keyboard and buttons on screens


and company name.

Constant width

Text that you type, program code, files and


directory names, and function names.

[]

Optional parameters.

{}

Mandatory parameters.

Select one of the parameters that are delimited


by it.

Confidential and Proprietary Information of ZTE CORPORATION

About This Manual

Typeface

Meaning
Note: Provides additional information about a
certain topic.
Checkpoint: Indicates that a particular step needs
to be checked before proceeding further.
Tip: Indicates a suggestion or hint to make things
easier or more productive for the reader.

Mouse
Operation
Conventions

TABLE 3 MOUSE OPERATION CONVENTIONS

Typeface

Meaning

Click

Refers to clicking the primary mouse button (usually


the left mouse button) once.

Double-click

Refers to quickly clicking the primary mouse button


(usually the left mouse button) twice.

Right-click

Refers to clicking the secondary mouse button


(usually the right mouse button) once.

Drag

Refers to pressing and holding a mouse button and


moving the mouse.

How to Get in Touch


The following sections provide information on how to obtain
support for the documentation and the software.
Customer
Support

Documentation
Support

If you have problems, questions, comments, or suggestions


regarding
your
product,
contact
us
by
e-mail
at
support@zte.com.cn. You can also call our customer support
center at (86) 755 26771900 and (86) 800-9830-9830.
ZTE welcomes your comments and suggestions on the quality
and usefulness of this document. For further questions,
comments, or suggestions on the documentation, you can
contact us by e-mail at doc@zte.com.cn; or you can fax your
comments and suggestions to (86) 755 26772236. You can also
browse our website at http://support.zte.com.cn, which contains
various interesting subjects like documentation, knowledge base,
forum and service request.

Confidential and Proprietary Information of ZTE CORPORATION

iii

ZXWN MGW Media Gateway Alarm and Notification Information

This page is intentionally blank.

iv

Confidential and Proprietary Information of ZTE CORPORATION

Declaration of RoHS
Compliance
To minimize the environmental impact and take more
responsibility to the earth we live, this document shall serve as
formal declaration that the ZXWN MGW manufactured by ZTE
CORPORATION are in compliance with the Directive 2002/95/EC
of the European Parliament - RoHS (Restriction of Hazardous
Substances) with respect to the following substances:

Lead (Pb)

Mercury (Hg)

Cadmium (Cd)

Hexavalent Chromium (Cr (VI))

PolyBrominated Biphenyls (PBBs)

PolyBrominated Diphenyl Ethers (PBDEs)

The ZXWN MGW manufactured by ZTE CORPORATION meet the


requirements of EU 2002/95/EC; however, some assemblies are
customized to client specifications. Addition of specialized,
customer-specified materials or processes which do not meet the
requirements of EU 2002/95/EC may negate RoHS compliance of
the assembly. To guarantee compliance of the assembly, the
need for compliant product must be communicated to ZTE
CORPORATION in written form.
This declaration is issued based on our current level of
knowledge. Since conditions of use are outside our control, ZTE
CORPORATION makes no warranties, express or implied, and
assumes no liability in connection with the use of this
information.

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

This page is intentionally blank.

vi

Confidential and Proprietary Information of ZTE CORPORATION

Chapter

Alarm Message Handling

Overview
Introduction
Contents

This chapter introduces the alarm information that may appear


in the ZXWN MGW system and the related solutions.
This chapter includes the following sections.
Sections

Page No.

Summary of Alarm Messages

Environment Alarm

17

Communication Alarm

26

QoS Alarm

60

Equipment Alarm

69

OMS Alarm

118

Processing Alarm

123

Summary of Alarm
Messages
Alarm messages are the information prompt for the problems or
faults that occur during the operation of the ZXWN MGW. Usually,
alarm messages last a time and do not disappear until the
corresponding problems or faults are cleared. Based on severity,
alarm messages can be classified into 4 levels: critical alarms,
major alarms, minor alarms and warning. The alarm severity can
be modified in the NMS as required. Table 4 shows all the
possible alarm description that may occur in the NMS of the
MGW. For the alarms at different levels, different measures
should be taken. In the case of critical and major alarm
messages, contact ZTE Corporations local office as soon as

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

possible and handle the problems under the guidance of ZTEs


engineers. In the case of minor and warning alarm messages,
the maintenance personnel of the equipment room can solve the
problems according to the steps recommended by this article
after making a record about the problem/fault symptoms.
Contact ZTE Corporations local office as soon as possible for any
problem.
TABLE 4 SUMM ARY OF AL ARM MESSAGES

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Environment
Alarm

2560

MP NE
Equipment
Alarm

Major

CPU Overload
Alarm

Environment
Alarm

2561

MP NE
Equipment
Alarm

Major

Excess
Temperature of
CPU on Board

Environment
Alarm

25856

MP NE
Equipment
Alarm

Minor

RACK
Temperature over
Alarm Threshold

25857

MP NE
Equipment
Alarm

Minor

RACK
Temperature
Lower than Alarm
Threshold

25858

MP NE
Equipment
Alarm

Minor

House
temperature is
higher than high
threshold

Environment
Alarm

25859

MP NE
Equipment
Alarm

Minor

House
temperature is
lower than low
threshold

Environment
Alarm

25860

MP NE
Equipment
Alarm

Minor

Voltage is higher
than high
threshold

Environment
Alarm

25861

MP NE
Equipment
Alarm

Minor

Voltage is lower
than low threshold

Environment
Alarm

25862

MP NE
Equipment
Alarm

Minor

Humidity is higher
than high
threshold

Environment
Alarm

25863

MP NE
Equipment
Alarm

Minor

Humidity is lower
than low threshold

Environment
Alarm

25864

MP NE
Equipment
Alarm

Minor

Fault in Fan Plugin Box

Environment
Alarm

25865

MP NE
Equipment
Alarm

Minor

Rack Door Access


Control Alarm

Environment
Alarm

Environment
Alarm

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Environment
Alarm

25866

MP NE
Equipment
Alarm

Minor

Smoke Alarm

Environment
Alarm

25867

MP NE
Equipment
Alarm

Minor

Infrared Alarm

Environment
Alarm

25868

MP NE
Equipment
Alarm

Minor

Lightning Alarm

Communicati
on Alarm

Polling Link
Alarm

Major

Link to Device Is
Broken

Communicati
on Alarm

256

MP NE
Equipment
Alarm

Major

Ethernet
Controllers
Physical Link off

Communicati
on Alarm

512

MP NE
Equipment
Alarm

Warning

Trunk Frame Los

Communicati
on Alarm

513

MP NE
Equipment
Alarm

Warning

Trunk Signal Loss

Communicati
on Alarm

514

MP NE
Equipment
Alarm

Warning

Trunk Alarm
Indication

Communicati
on Alarm

515

MP NE
Equipment
Alarm

Warning

Trunk Multi-frame
Los

Communicati
on Alarm

516

MP NE
Equipment
Alarm

Warning

Far-End CRC
Multi-frame Alarm
Indication

Communicati
on Alarm

517

MP NE
Equipment
Alarm

Warning

Far-End Alarm

1000

AlarmBox
Link Break
Alarm

Critical

The Link between


the OMC and the
Alarm Box is
Broken

Communicati
on Alarm

1000

Broken
Link with
Superior
OMC

Critical

The link Between


the Native OMC
and the Superior
Is Broken

Communicati
on Alarm

1000

Link Alarm

Critical

The Link between


the OMC and the
NE is Broken

Communicati
on Alarm

1024

MP NE
Equipment
Alarm

Warning

Cell Delineation
not Synchronized

Communicati
on Alarm

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Communicati
on Alarm

1025

MP NE
Equipment
Alarm

Warning

Loss of Cell
Delineation

Communicati
on Alarm

5122

MP NE
Equipment
Alarm

Minor

Communication
Link between
Active and
Standby Boards
Off

Communicati
on Alarm

5378

MP NE
Equipment
Alarm

Major

Board HW Error

Communicati
on Alarm

5379

MP NE
Equipment
Alarm

Major

Board Does not


Exist/CPU Is Long
in Reset Status

Communicati
on Alarm

5382

MP NE
Equipment
Alarm

Major

PWRD 485
Communicate Link
Break

Communicati
on Alarm

5395

MP NE
Equipment
Alarm

Major

External Port of
Board Is Down

Communicati
on Alarm

5401

MP NE
Equipment
Alarm

Major

Test Pack Check


Abnormal

Communicati
on Alarm

5641

MP NE
Equipment
Alarm

Critical

DSP Port Link


Down

Communicati
on Alarm

15616

MP NE
Equipment
Alarm

Minor

Receive Bad
Packet

Communicati
on Alarm

18944

MP NE
Equipment
Alarm

Minor

PVC FAULTS

Communicati
on Alarm

19208

MP NE
Equipment
Alarm

Major

Timing of NearEnd IMA Group


Failure

Communicati
on Alarm

19209

MP NE
Equipment
Alarm

Major

NE Group Is in
Insufficient Links
State

Communicati
on Alarm

19210

MP NE
Equipment
Alarm

Major

FE RXLSM Is in
Unusable State

Communicati
on Alarm

19211

MP NE
Equipment
Alarm

Major

Implementation
Specific TX Fault
Declared at the
NE

Communicati
on Alarm

19212

MP NE
Equipment
Alarm

Major

Near-End Sending
Link Broken

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Communicati
on Alarm

19213

MP NE
Equipment
Alarm

Major

LIF Alarm of NearEnd Receiving


Link

Communicati
on Alarm

19214

MP NE
Equipment
Alarm

Major

LODS Alarm of
Near-End
Receiving Link

Communicati
on Alarm

19215

MP NE
Equipment
Alarm

Major

RDI Alarm of
Near-End
Receiving Link

Communicati
on Alarm

19216

MP NE
Equipment
Alarm

Major

Near-End
Receiving Link
Faults

Communicati
on Alarm

19217

MP NE
Equipment
Alarm

Major

Implementation
Specific Rx Failed
Declared at the
NE

Communicati
on Alarm

19218

MP NE
Equipment
Alarm

Major

Near-End
Receiving Link
Broken

Communicati
on Alarm

19219

MP NE
Equipment
Alarm

Major

Far end TXLSM Is


in Unusable State

Communicati
on Alarm

19456

MP NE
Equipment
Alarm

Critical

All High-Speed
Serial Links Out of
Synchronism

Communicati
on Alarm

22784

MP NE
Equipment
Alarm

Major

BFD Session
Interrupted

Communicati
on Alarm

83939
85

MP NE
Equipment
Alarm

Major

Control Plane
Communication
Abnormal
Between Board
and Its Home
Module

Communicati
on Alarm

83939
88

MP NE
Equipment
Alarm

Major

MPOMP_COMM_O
FF between mp
and omp

Communicati
on Alarm

84001
28

MP NE
Equipment
Alarm

Major

MTP3 Office
Inaccessible

Communicati
on Alarm

84001
29

MP NE
Equipment
Alarm

Minor

MTP3 Link

Communicati
on Alarm

84001
30

MP NE
Equipment
Alarm

Major

MTP3 Cluster
Inaccessible

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Communicati
on Alarm

84001
31

MP NE
Equipment
Alarm

Major

MTP3 Link
Congestion

Communicati
on Alarm

84003
84

MP NE
Equipment
Alarm

Major

M3UA Office
Inaccessible

Communicati
on Alarm

84011
52

MP NE
Equipment
Alarm

Minor

SUA SSN Is
Invalid

Communicati
on Alarm

84011
53

MP NE
Equipment
Alarm

Major

SUA Office
Inaccessible

Communicati
on Alarm

84021
77

MP NE
Equipment
Alarm

Minor

M2PA Link Broken

Communicati
on Alarm

84026
88

MP NE
Equipment
Alarm

Minor

Association
Congested

Communicati
on Alarm

84026
90

MP NE
Equipment
Alarm

Major

Association Link
Broken

Communicati
on Alarm

84026
91

MP NE
Equipment
Alarm

Minor

Association Path
Broken down

Communicati
on Alarm

84029
44

MP NE
Equipment
Alarm

Major

STC Office
Inaccessible

Communicati
on Alarm

33575
462

MP NE
Equipment
Alarm

Minor

An IUA
Association
Broken

Communicati
on Alarm

33576
732

Monitoring
Server
Alarm

Major

Link between
Igate and NE has
Broken

Communicati
on Alarm

33576
733

Monitoring
Server
Alarm

Major

Link between
Igate and LIC Has
Broken

QoS Alarm

14592

MP NE
Equipment
Alarm

Minor

Dual Homing
Office Blocked

QoS Alarm

14593

MP NE
Equipment
Alarm

Minor

Dual Homing Link


Blocked

QoS Alarm

14594

MP NE
Equipment
Alarm

Minor

Dual Homing
Association
Blocked

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm
Code

System
Type

Default
Severity

Alarm
Description

19970

MP NE
Equipment
Alarm

Major

Resource Board
Unable to Get
Secondary
Forwarding Table
from UIM

23296

MP NE
Equipment
Alarm

Minor

Inter-board
Message
Communication
Flow Rate over
Alarm Threshold

QoS Alarm

QoS Alarm

83991
04

MP NE
Equipment
Alarm

Minor

Broadband Link
Congestion

QoS Alarm

83991
05

MP NE
Equipment
Alarm

Minor

Broadband Link
Overload

QoS Alarm

83998
72

MP NE
Equipment
Alarm

Major

MTP2 Link
Transmission
Overload

QoS Alarm

83998
73

MP NE
Equipment
Alarm

Major

MTP2 Link
Reception
Overload

QoS Alarm

33575
632

CN
Performanc
e Manager

Warning

Performance Level
4 Alarm

QoS Alarm

33575
633

CN
Performanc
e Manager

Minor

Performance Level
3 Alarm

QoS Alarm

33575
634

CN
Performanc
e Manager

Major

Performance Level
2 Alarm

QoS Alarm

33575
635

CN
Performanc
e Manager

Critical

Performance Level
1 Alarm

QoS Alarm

33575
636

CN
Performanc
e Manager

Unknown

QOS Alarm from


PM

Equipment
Alarm

MP NE
Equipment
Alarm

Major

Loss of Optical
Transceiver
Module Signal

Equipment
Alarm

1284

MP NE
Equipment
Alarm

Minor

Clock Phase Does


not Match When
Inputting 8K, 16M
Clock to
Backboard

Equipment
Alarm

1285

MP NE
Equipment
Alarm

Minor

Clock Chip of This


Board Is in
Preheat Status

Alarm Type

QoS Alarm

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

1286

MP NE
Equipment
Alarm

Minor

Loss of Clock
When Input to
Board

Equipment
Alarm

1792

MP NE
Equipment
Alarm

Major

SDH/SONET: Loss
of Signal

Equipment
Alarm

1793

MP NE
Equipment
Alarm

Major

SDH/SONET: Loss
of Frame

Equipment
Alarm

1794

MP NE
Equipment
Alarm

Major

SDH/SONET:
Regenerator
Section Trace
Mismatch

Equipment
Alarm

1795

MP NE
Equipment
Alarm

Major

SDH/SONET: MSAIS, Line Alarm


Indication Signal

Equipment
Alarm

1796

MP NE
Equipment
Alarm

Minor

SDH/SONET:
Multiplex Section
Far-end Reception
Failure/Line Farend Reception
Failure

Equipment
Alarm

1797

MP NE
Equipment
Alarm

Major

SDH/SONET:
Signal Failure

Equipment
Alarm

1798

MP NE
Equipment
Alarm

Minor

SDH/SONET:
Signal
Deterioration

Equipment
Alarm

1799

MP NE
Equipment
Alarm

Minor

SDH/SONET: Loss
of AU-4 Pointer

Equipment
Alarm

1800

MP NE
Equipment
Alarm

Minor

SDH/SONET: AUAIS/Channel-AIS

Equipment
Alarm

1801

MP NE
Equipment
Alarm

Minor

SDH/SONET: HPTrace Mismatch

Equipment
Alarm

1802

MP NE
Equipment
Alarm

Minor

SDH/SONET: HP
Unassembled/Path
Unassembled

Equipment
Alarm

1803

MP NE
Equipment
Alarm

Minor

SDH/SONET: HP
Label
Mismatch/Path
Label Mismatch

Equipment
Alarm

1804

MP NE
Equipment
Alarm

Minor

SDH/SONET: HP
Remote Reception
Failure

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

1805

MP NE
Equipment
Alarm

Major

SDH/SONET: LOM

1806

MP NE
Equipment
Alarm

Warning

SDH/SONET: Loss
of TU Pointer/Loss
of Virtual
Tributary Pointer

1807

MP NE
Equipment
Alarm

Warning

SDH/SONET:
Tributary Unit
Alarm Indication
Signal

Equipment
Alarm

1808

MP NE
Equipment
Alarm

Warning

SDH/SONET: LP
Remote Defect
Indication/Virtual
Tributary Remote
Defect Indication

Equipment
Alarm

1809

MP NE
Equipment
Alarm

Warning

SDH/SONET: LPRFI/Virtual
Tributary-RFI

1810

MP NE
Equipment
Alarm

Warning

SDH/SONET: LPTrace
Mismatch/Virtual
Tributary Trace
Mismatch

1811

MP NE
Equipment
Alarm

Warning

SDH/SONET: LPUnloaded/Virtual
Tributary
Unloaded

Equipment
Alarm

1812

MP NE
Equipment
Alarm

Warning

SDH/SONET: LP
Label
Mismatch/Virtual
Tributary Label
Mismatch

Equipment
Alarm

1814

MP NE
Equipment
Alarm

Major

SDH/SONET: VC-4
Signal Failure

Equipment
Alarm

1815

MP NE
Equipment
Alarm

Minor

SDH/SONET: VC-4
Signal
Deterioration

Equipment
Alarm

1820

MP NE
Equipment
Alarm

Major

SDH/SONET: MSRemote Error


Indication

Equipment
Alarm

1821

MP NE
Equipment
Alarm

Major

SDH/SONET: HPRemote Error


Indication

Equipment
Alarm

2624

MP NE
Equipment
Alarm

Minor

Stack Overflow

Equipment
Alarm

Equipment
Alarm

Equipment
Alarm

Equipment
Alarm

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN MGW Media Gateway Alarm and Notification Information

10

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

2625

MP NE
Equipment
Alarm

Minor

Process
Deadlocked

Equipment
Alarm

3072

MP NE
Equipment
Alarm

Major

IDE Initialize Fail

Equipment
Alarm

5187

MP NE
Equipment
Alarm

Minor

The Port
Connection
between the GLI
and the UIM Is
Inconsistent with
the Configuration

Equipment
Alarm

5376

MP NE
Equipment
Alarm

Major

Internal Port of
Board Is Down

Equipment
Alarm

5381

MP NE
Equipment
Alarm

Major

Input Clock
Abnormal

Equipment
Alarm

5396

MP NE
Equipment
Alarm

Major

Exceptional
Internal Media
Plane
Communication

Equipment
Alarm

5632

MP NE
Equipment
Alarm

Critical

IDE THRESHOLD
Alarm

Equipment
Alarm

5633

MP NE
Equipment
Alarm

Critical

Hard Disk Broken

Equipment
Alarm

5635

MP NE
Equipment
Alarm

Critical

ENUM Switch of
Board Open

Equipment
Alarm

5636

MP NE
Equipment
Alarm

Critical

SMBUS Error

Equipment
Alarm

5637

MP NE
Equipment
Alarm

Critical

Error in Rear
Board that
Mismatches with
Front Board

Equipment
Alarm

5638

MP NE
Equipment
Alarm

Major

LVDS Signal
Unlocked

Equipment
Alarm

5639

MP NE
Equipment
Alarm

Major

High Error Rate of


Optical Interface

Equipment
Alarm

5640

MP NE
Equipment
Alarm

Major

FPGA Exception

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

5642

MP NE
Equipment
Alarm

Major

Hardware
Reliability Down

Equipment
Alarm

5644

MP NE
Equipment
Alarm

Minor

The Channel in a
Subcard Is Down

Equipment
Alarm

5645

MP NE
Equipment
Alarm

Critical

Subcard Abnormal

Equipment
Alarm

5646

MP NE
Equipment
Alarm

Critical

Phase-lock Loop
Unlock

Equipment
Alarm

5647

MP NE
Equipment
Alarm

Critical

High Error Rate at


E1 Bottom Layer

5650

MP NE
Equipment
Alarm

Minor

MAC Address
Conflict Exists in
Boards of Same
Shelf

5652

MP NE
Equipment
Alarm

Critical

Type A Fault on
Board (GPS)
Phase-lock
Equipment

5653

MP NE
Equipment
Alarm

Major

Type B Fault on
Board (GPS)
Phase-lock
Equipment

Equipment
Alarm

5654

MP NE
Equipment
Alarm

Critical

Phase-lock
Equipment of This
Board (GPS) Is in
Power-on Status

Equipment
Alarm

5663

MP NE
Equipment
Alarm

Major

Board Device Is
Abnormal

Equipment
Alarm

5891

MP NE
Equipment
Alarm

Minor

Inconsistent
BOOT/EPLD
Version No. with
Database
Configurations

Equipment
Alarm

5892

MP NE
Equipment
Alarm

Minor

Boot Version Fails


to Be Written to
Backup Region

Equipment
Alarm

5960

MP NE
Equipment
Alarm

Minor

IDE Version
Synchronization
Information

Equipment
Alarm

6400

MP NE
Equipment
Alarm

Minor

Cx29704 Runs
Abnormally

Equipment
Alarm

Equipment
Alarm

Equipment
Alarm

Confidential and Proprietary Information of ZTE CORPORATION

11

ZXWN MGW Media Gateway Alarm and Notification Information

12

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

15360

MP NE
Equipment
Alarm

Critical

Microcode Is
Abnormal

Equipment
Alarm

15873

MP NE
Equipment
Alarm

Critical

Faulty Frames
Received by
Internal Switching
Interface Faulty

Equipment
Alarm

15874

MP NE
Equipment
Alarm

Critical

Board Link-Level
Flow Control

Equipment
Alarm

19712

MP NE
Equipment
Alarm

Major

Automatic
Protection
Switching
Channels
Mismatched

Equipment
Alarm

19713

MP NE
Equipment
Alarm

Major

APS Protection
Mode Mismatch

Equipment
Alarm

19714

MP NE
Equipment
Alarm

Major

APS Reset Board

Equipment
Alarm

21585

MP NE
Equipment
Alarm

Major

BGP Interface
Down, Neighbor
Link Broken

Equipment
Alarm

25602

MP NE
Equipment
Alarm

Minor

Semi-fixed
Connection Error

Equipment
Alarm

28224

MP NE
Equipment
Alarm

Minor

RouterID Conflict
in OSPFv3 Area

Equipment
Alarm

28227

MP NE
Equipment
Alarm

Minor

Incorrect OSPFv3
Virtual Interface
Configuration

Equipment
Alarm

28228

MP NE
Equipment
Alarm

Minor

Incorrect OSPFv3
Interface
Configuration

Equipment
Alarm

28231

MP NE
Equipment
Alarm

Minor

Router ID not
Configured for
OSPFv3

Equipment
Alarm

25600

MP NE
Equipment
Alarm

Warning

Board Connection
Check Is Off

Equipment
Alarm

26112

MP NE
Equipment
Alarm

Major

CLKG 32M Output


Clock Lost

Equipment
Alarm

26113

MP NE
Equipment
Alarm

Major

CLKG 32M8K
Output Clock Lost

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

26114

MP NE
Equipment
Alarm

Major

CLKG 16M Output


Clock Lost

Equipment
Alarm

26115

MP NE
Equipment
Alarm

Major

CLKG 16M8K
Output Clock Lost

Equipment
Alarm

26116

MP NE
Equipment
Alarm

Major

CLKG PP2S
Output Clock Lost

Equipment
Alarm

26117

MP NE
Equipment
Alarm

Major

PP2S Clock
Reference Lost

Equipment
Alarm

26118

MP NE
Equipment
Alarm

Major

16CHIP Clock
Reference Lost

Equipment
Alarm

26119

MP NE
Equipment
Alarm

Major

All Clock Bases


Had Lost

Equipment
Alarm

26120

MP NE
Equipment
Alarm

Minor

CLKG I2MB0 Clock


Base Lost

Equipment
Alarm

26121

MP NE
Equipment
Alarm

Minor

CLKG I2MB1 Clock


Base Lost

Equipment
Alarm

26122

MP NE
Equipment
Alarm

Minor

CLKG I2MHZ0
Clock Base Lost

Equipment
Alarm

26123

MP NE
Equipment
Alarm

Minor

CLKG I2MHZ1
Clock Base Lost

Equipment
Alarm

26124

MP NE
Equipment
Alarm

Minor

CLKG I8KBASE
Clock Base Lost

Equipment
Alarm

26125

MP NE
Equipment
Alarm

Minor

CLKG I8KGPS
Clock Base Lost

Equipment
Alarm

26126

MP NE
Equipment
Alarm

Minor

CLKG I8KUIM
Clock Base Lost

Equipment
Alarm

26127

MP NE
Equipment
Alarm

Minor

Clock Reference
Source Lost

Equipment
Alarm

26128

MP NE
Equipment
Alarm

Major

Clock Reference
Source Lost (Level
2 Alarm)

Equipment
Alarm

26129

MP NE
Equipment
Alarm

Critical

Clock Reference
Source Lost (Level
1 Alarm)

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13

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Equipment
Alarm

26130

MP NE
Equipment
Alarm

Minor

Clock Base Lost

Equipment
Alarm

83927
05

MP NE
Equipment
Alarm

Minor

The Client of Sntp


Failed in Fetching
Net Time

Equipment
Alarm

83940
08

MP NE
Equipment
Alarm

Major

T-net Center Fault

Equipment
Alarm

83942
42

MP NE
Equipment
Alarm

Minor

TRUNK Is Down

Equipment
Alarm

33554
432

MP NE
Equipment
Alarm

Minor

OMP to NTP
Server Sync
Failure

OMS Alarm

Correlation
Alarm

Unknown

Frequency of
Warning Overload

Correlation
Alarm

Unknown

The Time in which


the Designated
Alarm Remains
Active has Expired

Unknown

The Time in which


the Designated
Alarm Remains
Unacknowledged
has Expired

OMS Alarm

Correlation
Alarm

OMS Alarm

1000

Security
Alarm

Major

User Continuously
Input Invalid
Password while
Logining

OMS Alarm

1001

System
Manageme
nt

Unknown

Hard Disk Usage


of Database
Server Overload

OMS Alarm

1002

System
Manageme
nt

Major

CPU Usage of
Application Server
Overload

OMS Alarm

1003

System
Manageme
nt

Major

Ram Usage of
Application Server
Overload

OMS Alarm

1004

System
Manageme
nt

Major

Hard Disk Usage


of Application
Server Overload

OMS Alarm

1005

System
Manageme
nt

Major

Log Table Usage


of Application
Server Overload

OMS Alarm

1006

System
Manageme
nt

Major

Directory Size
Exceed the
Threshold

OMS Alarm

14

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

OMS Alarm

1007

System
Manageme
nt

Major

Link to Office Is
Broken

OMS Alarm

1008

System
Manageme
nt

Unknown

Database Space
Usage too Large

Processing
Alarm

3073

MP NE
Equipment
Alarm

Major

FLASH Device
Failure Alarm

Processing
Alarm

4096

MP NE
Equipment
Alarm

Minor

The Config Data


of Sntp in DBS Is
Wrong

Processing
Alarm

5120

MP NE
Equipment
Alarm

Minor

T Network
Connection Not
Conform to
Configuration

Processing
Alarm

5121

MP NE
Equipment
Alarm

Minor

GE Routing
Exceptional

Processing
Alarm

5123

MP NE
Equipment
Alarm

Minor

DB Config Doesn't
Fit for Device

Processing
Alarm

5383

MP NE
Equipment
Alarm

Major

Alarm Due to
Inconsistent Office
No.

Processing
Alarm

5384

MP NE
Equipment
Alarm

Major

Alarm Due to
Inconsistent Area
Code

5385

MP NE
Equipment
Alarm

Major

Alarm Due to
Inconsistent MAC
Address of
Background OMP
(OMC)

Processing
Alarm

5386

MP NE
Equipment
Alarm

Major

Alarm Due to
Inconsistent IP
Address of
Background OMP
(OMC)

Processing
Alarm

5387

MP NE
Equipment
Alarm

Major

Alarm Due to
Inconsistent MP
Type

Processing
Alarm

5388

MP NE
Equipment
Alarm

Major

Start File Does


Not Exist

5389

MP NE
Equipment
Alarm

Warning

A (CPU) Subcard
Is Online, but Is
not Configurated
by Database.

Processing
Alarm

Processing
Alarm

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15

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm
Code

System
Type

Default
Severity

Alarm
Description

5390

MP NE
Equipment
Alarm

Major

A (CPU) Subcard
Is not Online, but
Has Been
Configured by
Database.

Processing
Alarm

Processing
Alarm

5391

MP NE
Equipment
Alarm

Major

OMP GateWay IP
Different from
DBs

Processing
Alarm

5392

MP NE
Equipment
Alarm

Major

OMC Server IP
Different from
DBs

Processing
Alarm

5393

MP NE
Equipment
Alarm

Major

OMC Gateway
Mask Different
from DBs

Processing
Alarm

5394

MP NE
Equipment
Alarm

Critical

OMP Config
Changes

Processing
Alarm

5649

MP NE
Equipment
Alarm

Major

Port Work Mode


Doesn't Match
Settings

Processing
Alarm

19200

MP NE
Equipment
Alarm

Major

Far End Is in
Starting-up State

19201

MP NE
Equipment
Alarm

Major

FE Reports
Unacceptable
Configuration
Parameters (M
size)

Major

Far End Reports


Unacceptable
Configuration
Parameters
(Unadaptable
Symmetry)

Major

Far End Reports


Unacceptable
Configuration
Parameters
(Unadaptable IMA
version)

Alarm Type

Processing
Alarm

Processing
Alarm

MP NE
Equipment
Alarm

19203

MP NE
Equipment
Alarm

Processing
Alarm

19204

MP NE
Equipment
Alarm

Major

Far End reports


Unacceptable
Configuration
Parameters (Other
reasons)

Processing
Alarm

19205

MP NE
Equipment
Alarm

Major

FE Is in Blocked
State

Processing
Alarm

16

19202

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Chapter 1 Alarm Message Handling

Alarm Type

Alarm
Code

System
Type

Default
Severity

Alarm
Description

Processing
Alarm

19206

MP NE
Equipment
Alarm

Major

FE Is in
Insufficient Links
State

19207

MP NE
Equipment
Alarm

Major

Near-End IMA
Group
Configuration
Failure

Major

No Response to
Requesting
Database for
Secondary
Forwarding Table
Information

Processing
Alarm

Processing
Alarm

19968

MP NE
Equipment
Alarm

Processing
Alarm

19969

MP NE
Equipment
Alarm

Major

No Response to
Requesting the
System for
Secondary
Forwarding Table
Port Information

Processing
Alarm

23040

MP NE
Equipment
Alarm

Major

Number of Alarms
over Threshold

Processing
Alarm

22598

MP NE
Equipment
Alarm

Minor

Routers with
Conflicting System
Id Exist in
Network

Processing
Alarm

83927
06

MP NE
Equipment
Alarm

Minor

NTP Time Exceeds


Threshold

Processing
Alarm

83988
48

MP NE
Equipment
Alarm

Minor

SCCP SSN Is
Invalid

84116
49

MP NE
Equipment
Alarm

Major

Number of
Management
Module Alarms
Exceeds the
Threshold

Processing
Alarm

Environment Alarm
This section introduces the environment alarm description.

CPU Overload Alarm


Alarm
Information

Alarm code: 2560

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17

ZXWN MGW Media Gateway Alarm and Notification Information

Reason

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The CPU usage is too high.

1. When the upper-layer service traffic is huge, the CPU usage


is too high and may exceed the threshold of CPU occupancy.
2. The set threshold value of the CPU overload alarm is small.

Peocessing
Method

1. Query the threshold value of the CPU overload alarm through


the background to see whether the set value is small.
Y-> Reset the threshold value if it is small and then wait for
30 seconds to see whether the alarm disappears. Y-> End.
N-> Goto step 2.
N-> Goto Step 2.
2. Do nothing but wait for the system to recover itself.
After waiting for 30 seconds, check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.
3. Check the system to see whether the service in process is
busy.
i.

Check whether the current service is busy, or if there is


any software being downloaded.
Y-> Goto Step 2.
N->Goto Step 4.

ii. Wait until the current service processing ends.


Wait until the current service processing or software
downloading ends, and then check whether the alarm
disappears.
Y-> End.
N-> Goto Step 4.
4. Contact ZTE Corporation.
Verification

The alarm disappears and the system works normally.

Precautions

None

Excess Temperature of CPU on


Board
Alarm
Information

18

Alarm code: 2561

System type: MP NE Equipment Alarm

Severity: Major

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Chapter 1 Alarm Message Handling

Reason

Alarm description: The CPU temperature is too high.

1. The fans do not work normally or are insufficient.


2. The temperature in the equipment room is too high.

Processing
Method

1.

Check whether the fans work normally.


i.

Check whether the fans are insufficient.


Y-> Add some fans and power on them. After waiting for
10 minutes, check whether the alarm disappears. Y->
End. N-> Goto step 2.
N-> Goto Step 2.

ii. Check whether all the fans are powered on.


Y-> Goto Step 2.
N-> Power on them. After powering on the fans, wait for
10 minutes and then check whether the alarm disappears.
Y-> End. N-> Goto step 2.
2. Check whether the temperature in the equipment room is too
high at that time.
Y-> Improve ventilation and take other measures to reduce
the temperature in the equipment room. After the
temperature reduces to a normal range, check whether the
alarm disappears. Y-> End. N-> Goto step 3.
N-> Goto Step 3.
3. Contact ZTE Corporation.
Verification

The alarm disappears and the temperature is within the normal


range.

Precautions

Too high temperature may cause that the CPU is automatically


reset.

RACK Temperature over Alarm


Threshold
Alarm
Information

Alarm code: 25856

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
Method

Alarm description: The temperature of the rack exceeds the


high threshold.

The temperature of the rack exceeds the pre-set high threshold.


1. Check whether the pre-set high threshold
temperature on the background is rational.

for

rack

Y->Goto step 2

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19

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Modify the high threshold for the rack temperature, and
synchronize it to the foreground. Observe whether the alarm
disappears. Y-> End. N-> Goto step 2.
2. Cool the rack. Observer whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears, and the temperature in the equipment


room and that of the rack are within the normal range.

Precautions

None.

RACK Temperature Lower than


Alarm Threshold
Alarm
Information

Alarm code: 25857

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
Method

Alarm description: The temperature of the rack is lower than


the low threshold.

The temperature of the rack is lower than the pre-set low


threshold.
1. Check whether the low threshold configured
background for rack temperature is rational.

in

the

Y-> Goto Step 2.


N-> Modify the low threshold and synchronize it to the
foreground. Check whether the alarm disappears. Y-> End.
N-> Goto step 2.
2. Increase the temperature of the rack and check whether the
alarm disappears.
Y->End.
N->Contact ZTE Corporation.
Verification

The alarm disappears, and the temperature in the equipment


room and that of the rack are within the normal range.

Precautions

None.

House temperature is higher than


high threshold
Alarm
Information

20

Alarm code: 25858

System type: MP NE Equipment Alarm

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Severity: Minor
Alarm description: The temperature in the equipment room
exceeds the high threshold.

Reason

The temperature in the equipment room exceeds the pre-set


high threshold.

Processing
Method

1. Check the high threshold for equipment room temperature


on background to see whether it is rational.
Y-> Goto Step 2.
N-> Modify the high threshold and synchronize it to the
foreground. Check whether the alarm disappears. Y-> End.
N-> Goto step 2.
2. Cool the equipment room, and check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the temperature in the equipment


room is within the normal range.

Precautions

None.

House temperature is lower than low


threshold
Alarm
Information

Alarm code: 25859

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The temperature in the equipment room is


lower than the low threshold.

Reason

The temperature in the equipment room is lower than the preset low threshold.

Processing
Method

1. Check the low threshold of equipment room temperature on


background to see whether it is rational.
Y-> Goto Step 2.
N-> Modify the threshold and synchronize it to the
foreground. Check whether the alarm disappears. Y-> End.
N-> Goto step 2.
2. Warm up the equipment room, and check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the temperature in the equipment


room is within the normal range.

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21

ZXWN MGW Media Gateway Alarm and Notification Information

Precautions

None.

Voltage is higher than high threshold


Alarm
Information

Alarm code: 25860

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
Method

Alarm description: Any line of voltage exceeds the high


threshold.

One line of voltage exceeds the pre-set high threshold.


1. Check the high voltage threshold on background to see
whether it is rational.
Y-> Goto Step 2.
N-> Modify the threshold and synchronize it to the
foreground, and then check whether the alarm disappears.
Y-> End. N-> Goto step 2.
2. Lower the voltage, and check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

Voltage is lower than low threshold


Alarm
Information

Alarm code: 25861

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Any line of voltage is lower than the low


threshold.

Reason

One line of voltage is lower than the pre-set low voltage


threshold.

Processing
Method

1. Check the low voltage threshold on background to see


whether it is rational.
Y-> Goto Step 2.
N-> Modify the threshold and upload it to the foreground,
and then check whether the alarm disappears. Y-> End. N->
Goto step 2.
2. Increase the
disappears.

22

voltage,

and

Confidential and Proprietary Information of ZTE CORPORATION

check

whether

the

alarm

Chapter 1 Alarm Message Handling

Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None.

Humidity is higher than high


threshold
Alarm
Information

Alarm code: 25862

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The humidity exceeds the high threshold.

Reason

The humidity in the equipment room exceeds the pre-set high


threshold.

Processing
Method

1. Check the high humidity threshold on background to see


whether it is rational.
Y-> Goto Step 2.
N-> Modify the threshold and upload it to the foreground,
and then check whether the alarm disappears. Y-> End. N->
Goto step 2.
2. Lower the humidity, and check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

Humidity is lower than low threshold


Alarm
Information

Alarm code: 25863

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The humidity is lower than the low


threshold.

Reason

The humidity in the equipment room is lower than the pre-set


low humidity threshold.

Processing
Method

1. Check the low humidity threshold on background to see


whether it is rational.
Y-> Goto Step 2.

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23

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Modify the threshold and upload it to the foreground,


and then check whether the alarm disappears. Y-> End. N->
Goto step 2.
2. Increase the
disappears.

humidity,

and

check

whether

the

alarm

Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None.

Fault in Fan Plug-in Box


Alarm
Information

Reason
Processing
Method

Alarm code: 25864

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: There are faults in the fan shelf.

The fan is faulty.


1. Check whether the fan plug-in box and its power line are
connected securely (indicators are normal).
Y-> Goto Step 2.
N-> Secure the fan plug-in box and connect the power line,
and then check whether this alarm disappears. Y-> End. N->
Goto step 2.
2. Replace the fan plug-in box with a good one and check
whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the fan work normally.

Precautions

None.

Rack Door Access Control Alarm


Alarm
Information

Reason
Processing
Method

24

Alarm code: 25865

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: access control alarm.

The access control of the corresponding rack is not closed.


1. Check whether the rack door is closed.

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Chapter 1 Alarm Message Handling

Y-> Goto Step 2.


N-> Close the rack door, and check whether this alarm
disappears. Y-> End. N-> goto Step 2.
2. Check whether the rack door access control system is
correctly connected.
Y-> Contact ZTE Corporation.
N-> Connect the access control system and close the rack
door, and check whether this alarm disappears. Y-> End. N> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None.

Smoke Alarm
Alarm
Information

Reason
Processing
Method

Alarm code: 25866

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: smoke alarm.

The smoke detector detects smoke.


Check whether there is smoke in the equipment room.
Y-> Dispel the smoke, and check whether this alarm disappears.
Y-> End. N-> Contact ZTE Corporation.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

Infrared Alarm
Alarm
Information

Reason
Processing
Method

Alarm code: 25867

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: infrared alarm.

The infrared is too strong.


1. Check whether there is any animal or human near the
infrared detector.
Y-> Make the animal or human away from the detector.
N-> Goto Step 2.
2. Check whether the setting of the infrared detector is correct.

Confidential and Proprietary Information of ZTE CORPORATION

25

ZXWN MGW Media Gateway Alarm and Notification Information

Y or do not know how to check -> Contact ZTE Corporation.


N-> Set the infrared detector, and check whether this alarm
disappears. Y-> End. N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None.

Lightning Alarm
Alarm
Information

Reason
Processing
Method

Alarm code: 25868

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Lightning alarm.

The equipment room is influenced by thunder stroke in bad


weather.
Check whether there is lightning hazard.
Y-> Take protection measures, and check whether this alarm
disappears. Y-> End. N-> Contact ZTE Corporation.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

Communication Alarm
This section introduces the communication Alarm description.

Ethernet Controllers Physical Link


off
Alarm
Information

Alarm code: 256

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: The physical link of Ethernet controller is


broken. This alarm may cause breaking of the one Ethernetrelated link.

1. No network cable is connected to the network interface omc1


or omc2 on the rear board.
2. The network cable connection fails or looses.
3. Network interfaces on the board are broken.

26

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Processing
Method

The network interfaces OMC1 and OMC2 on CIB board need to


be checked and only network interfaces OMC2 on other OMP
boards need to be checked.
1. Check whether both OMC1 and OMC2 connect with network
cables and if the connection looses.
Y-> Goto Step 2
N-> Goto Step 3
2. Connect the network cables to OMC1 or OMC2 on both ends
once again and check whether the alarm disappears.
Y-> End.
N-> Goto Step 3
3. Replace the network cables for OMC1 or OMC2, and check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4
4. Try to use both crossover and straight network cables to
connect OMC1 or OMC2, and check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the link connection is normal.

Precautions

None.

Trunk Frame Loss


Alarm
Information

Reason

Alarm code: 512

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: The trunk frame is lost.

1. Two ends have no common ground.


2. The clocks are not synchronous.
3. Transmission equipment is faulty.

Processing
method

1. Check whether the equipment cable impedance matches, if


the boards DIP switch matches the cable, and if the rear
boards jumper cap matches the cable.
Y-> Goto Step 2
N-> Re-set the boards DIP switch or rear boards jumper
cap, and check whether the alarm disappears. Y-> End. N->
Goto Step 2.

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27

ZXWN MGW Media Gateway Alarm and Notification Information

2. Use the multimeter to detect if the grounding signal of the


both ends of the equipment is reliable.
Y-> Goto Step 3
N-> Check whether the alarm disappears. Y-> End. N->
Goto Step 3.
3. Check whether the CLKG board locks the clock (the TRACE
indicator is always on).
Y-> Goto Step 4
N-> Lock the clock.
4. Check whether the clock references of two interconnected
NEs or nodes are consistent.
Y-> Goto Step 5.
N-> Modify the clock references to ensure that the clock
references of two interconnected NEs or nodes are consistent.
5. Ask the transmission equipment maintenance personnel to
assist in checking if the transmission equipment is
exceptional. If there is any exception, locate the fault
through step-by-step physical diagnosis and circulating test.
Please Contact ZTE Corporation if the problem still can not be
solved.
Verification

The alarm disappears.

Precautions

None

Trunk Signal Loss


Alarm
Information

Reason

Alarm code: 513

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: The trunk signal is lost.

1. The E1 line is not connected or wrongly connected on the


DDF.
2. The E1 is broken.
3. The upstream equipment is exceptional.

Processing
method

1. Check whether E1 on DDF is connected and then check


whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Self loop E1 on the local end and then check whether the
alarm disappears.
Y-> Detect the upstream equipment, referring to suggestions
on upstream equipment troubleshooting.

28

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

N-> Goto Step 3.


3. Replace the board and end the alarm handling procedure.
Verification

The alarm disappears and the system works normally.

Precautions

None

Trunk Alarm Indication


Alarm
Information

Reason
Processing
method

Alarm code: 514

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: Trunk alarm indication signal.

The upstream equipment is faulty.


Check and remove alarms related to the E1 of the upstream
equipment. If the alarm can not be eliminated, please Contact
ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Trunk Multi-frame Loss


Alarm
Information

Reason
Processing
method

Alarm code: 515

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: The trunk multiframe is lost.

The frame format is inconsistent.


Check whether the frame formats for the two interconnected
ends are consistent. If they are not consistent, configure the
same one for the two ends. If the alarm can not be eliminated,
Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Far-End CRC Multi-frame Alarm


Indication
Alarm
Information

Alarm code: 516

System type: MP NE Equipment Alarm

Confidential and Proprietary Information of ZTE CORPORATION

29

ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Severity: Warning
Alarm description: The alarm indication occurs when the
trunk receives remote CRC multiframes.

Inconsistent multiframe format


1. Check whether the frame formats for the interconnected two
ends are consistent. If they are not consistent, configure the
same one for the two ends.
2. If the alarm can not be eliminated, contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Far-End Alarm
Alarm
Information

Alarm code: 517

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: The alarm occurs in the remote receiving


end.

Reason

A problem occurs when the local end sends signal, or the middle
transmission equipment is faulty. All kinds of faults that may
result in LOS, AIS, and LOF on the peer end would probably
cause this alarm.

Processing
method

Check the communication between the board and the control


plane of its home module.
1. At this time, at least one alarm among LOS, AIS, and LOF
occurs on the peer end. Check and record the alarm on the
peer end. Check the intermediate transmission equipment for
this trunk link to see if there is any fault. If there is,
eliminate the fault.
2. Please Contact ZTE Corporation if the problem can not be
solved.

Verification

The alarm disappears, and the system works normally.

Precautions

None

The Link between the OMC and the


Alarm Box is Broken
Alarm
Information

30

Alarm code: 1000

System type: AlarmBox Link Break Alarm

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Severity: Critical
Alarm description: The communication link between the
alarm box and the OMC server is interrupted.

Reason

The connection line or the link between the alarm box and the
OMC server is faulty.

Processing
method

Check whether the connection between the alarm box and the
OMC server is faulty.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Cell Delineation not Synchronized


Alarm
Information

Alarm code: 1024

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description:
synchronized.

The

cell

delineation

cannot

be

Reason

Header Error Control (HEC) is damaged. The cell can not be


located from the frame at the physical layer. Usually it is
triggered by bottom-layer faults or it is because the local-end
equipment and the peer-end equipment process HEC in different
ways.

Processing
method

1. Check whether there is any other physical-layer alarm. If


there is, eliminate it first. Check whether the alarm
disappears.
Y-> End.
N-> Goto Step 2
2. Check whether both ends are configured to SDH mode or
SONET mode. If the modes are different, configure a correct
signal mode for them. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Loss of Cell Delineation


Alarm
Information

Alarm code: 1025

System type: MP NE Equipment Alarm

Severity: Warning

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31

ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Alarm description: The cell delineation is lost.

LCD is triggered after OCD lasts for 4ms.


1. Check whether there is any other physical-layer alarm. If
there is, eliminate it first. Check whether the alarm
disappears.
Y-> End.
N-> Goto Step 2.
2. Check whether both ends are configured to SDH mode or
SONET mode. If the modes are different, configure a correct
signal mode for them. Check whether the alarm disappears.
Y-> End.
N-> Goto Step 2.

Verification

The alarm disappears, and the system works normally.

Precautions

None

The Link between the OMC and the


NE is Broken
Alarm
Information

Alarm code: 1000

System type: Link Alarm

Severity: Warning

Reason
Processing
method

Alarm description: The link between the NE and the OMC


server is interrupted.

The link between the NE and the OMC server is interrupted.


Check whether the connection between the foreground and the
background is normal.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Communication Link between Active


and Standby Boards Off
Alarm
Information

Alarm code: 5122

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description:
communication link.

Interruption

Reason

32

Confidential and Proprietary Information of ZTE CORPORATION

of

the

active/standby

Chapter 1 Alarm Message Handling

1. The board is configured to active/standby mode, but the


standby board is not inserted.
2. The standby board exists, but the communication link
between the active board and the standby board is broken.
Processing
method

1. Check whether the board is configured to active/standby


mode. If it is, check whether the standby board is in the
position.
Y-> Goto Step 2.
N-> Insert the standby board, and then power on it. Then
the alarm disappears.
2. If the standby board runs abnormally, replace it. Then check
whether the alarm disappears after it is powered on.
Y-> End.
N-> Goto Step 3.
3. Check the communication on the control plane, and
troubleshoot the fault according to the alarm (related to
control-plane
communication
interruption)
handling
suggestions. After troubleshooting the control-plane fault,
contact ZTE Corporation Corporation if the alarm is still not
eliminated.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Board HW Error
Alarm
Information

Reason

Alarm code: 5378

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: Board HW loop test failure.

1. The HW eletrionic switch is not opened.


2. The NE clock is exceptional.
3. The TDM connection chip is exceptional.
4. The board hardware is faulty.
5. The back board hardware is faulty.

Processing
method

1. Check the number of HWs configured for this board and


neighboring slots to see if the number exceeds the allowed
number.
Y-> Goto Step 2
N-> Modify the configuration and synchronize data. Then
restart the board to see if the alarm disappears: Y-> end, N> goto Step 2.

Confidential and Proprietary Information of ZTE CORPORATION

33

ZXWN MGW Media Gateway Alarm and Notification Information

2. Check whether there is any vacant slot.


Y-> Replace the configured slots with the vacant slot, and
check whether the alarm disappears: Y-> end, N-> Contact
ZTE Corporation.
N-> Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

Board Does not Exist/CPU Is Long in


Reset Status
Alarm
Information

Alarm code: 5379

System type: MP NE Equipment Alarm

Severity: Major

Reason

The board configured in the database is not in position.

A fault occurs during the board reset.

Processing
method

Alarm description: The board is not in the position, or the


CPU is in the reset status for a long time.

The Healthy hardware pin of this slot on the backboard is


destroyed.

1. Check whether this board is in position.


Y-> Goto Step 2.
N-> Insert the board and then check whether the alarm
disappears: Y-> end, N-> goto Step 2.
2. Pull out the board and then plug it again in position. Then
check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the
disappears.

slot

and

then

check

whether

the

alarm

Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

PWRD 485 Communicate Link Break


Alarm
Information

34

Alarm code: 5382

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm
description:
interruption.

PWRD

485

communication

link

1. The 485 communication link between the PWRD and the OMP
is interrupted.
2. There is no connection between the PWRD and the OMP, or
the connection line between the PWRD and the OMP is faulty.
3. The number configured for the rack where the PWRD is
located in inconsistent with that set by PWRD DIP switches.

Processing
method

1. Check whether the connection between the PWRD and the


OMP is correct.
Y-> Goto Step 2
N-> Correctly connect the OMP and the PWRD and then
check whether the alarm disappears: Y-> end, N-> goto
Step 2.
2. Check whether the configured rack number is consistent with
that set by the PWRD DIP switches.
Y-> Contact ZTE Corporation.
N-> Adjust the value set by the PWRD DIP switches, and
then check whether the alarm disappears: Y-> end, N->
Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

External Port of Board Is Down


Alarm
Information

Reason

Alarm code: 5395

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The external port of the board is down.

1. The network interface at the local end or the peer end is


faulty.
2. The work modes of network interfaces at both ends do not
match.
3. Faults occur in the physical connection.

Processing
method

1. Check whether the connection between the port on this


board and the peer-end one is correct.
Y-> Goto Step 2.

Confidential and Proprietary Information of ZTE CORPORATION

35

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Correctly connect the port on this board with the peerend one, and then check whether the alarm disappears: Y->
end, N-> Goto Step 2.
2. Configure the work mode of the port on the local end to
make it consistent with that of the port on the peer end.
Then check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the board or the used network interface on the local
end and then check whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. Replace the used network interface on the peer end and then
check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

DSP Port Link Down


Alarm
Information

Reason
Processing
method

Alarm code: 5641

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The port link is broken.

There is something wrong with the lan91 chip or bcm5328 chip.


1. Reset the corresponding DSP chip or the board by using MML
commands on the background. Check the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Replace the board and then check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

36

Verification

The alarm disappears.

Precautions

None

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Receive Bad Packet


Alarm
Information

Alarm code: 15616

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Processing
method

Alarm description: The number of frames discarded at the


external port exceeds the threshold.
The status of the network connected with the external port is
exceptional.
The hardware of the board is faulty.
The 2400 sub-card originally working normally is loosed due
to vibration.

Check whether the board and the link are normal or whether
there is any exceptional attack message.

Verification

The alarm disappears, and the system works normally.

Precautions

None

PVC FAULTS
Alarm
Information

Reason

Alarm code: 18944

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Faults in PVC.

Processing
method

When the PVC CC function is started, the PVC changes from


the working status to non-working status.
The CC function is started at the local end but not at the peer
end.
The signal on the physical link deteriorates. For example, the
optical signal on the optical interface deteriorates.

The local continuity check times out.

The OAM fault cell is received, such as AIS and RDI cells.

1. Check whether the physical link is normal. Confirm that the


fiber and optical module are in good status, and the port
indicator indicates normal link connection.
2. Check whether the local end starts the CC function, and acts
as the receiving end.
Y-> If the local end fails to receive the CC cells from the
sending end, or user cells, it means that the link continuity is
lost. Start the CC function through the background, and
check whether the link is normal.

Confidential and Proprietary Information of ZTE CORPORATION

37

ZXWN MGW Media Gateway Alarm and Notification Information

3. Check whether other part of this PVC is faulty. If other NEs


on this PVC link indicate that this PVC link is faulty, the AIS
or RDI cell that the local NE receives also indicates that this
PVC link is faulty. Refer to Steps 1 and 2 to check the reason
why other NEs indicate that this PVC is faulty.
Verification

The alarm disappears, and the system works normally.

Precautions

None

Timing of Near-End IMA Group


Failure
Alarm
Information

Alarm code: 19208

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: Mismatch between the clock mode sent by


the remote IMA group and that sent by the local IMA group.

Reason

The remote-end IMA group clock mode sent by the remote end
through ICP cells does not match with the near-end one. For
example, ICT (Independent Clock Template) on the remote end
does not match with CTC (Common Transmit Clock) on the near
end.

Processing
method

Check whether the clock-mode-related configuration on the near


end matches that on the remote end.
Y-> Contact ZTE Corporation.
N-> Modify the configuration to be consistent. If the alarm
disappears, end the alarm handling. If not, Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

NE Group Is in Insufficient Links


State
Alarm
Information

Alarm code: 19209

System type: MP NE Equipment Alarm

Severity: Major

Reason

38

Alarm description: The links in the local IMA group are


insufficient.

The number of links in the ACTIVE status at the local end does
not reach the minimum number of sending/receiving links set by
the user.

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Chapter 1 Alarm Message Handling

Processing
method

The alarm will automatically disappear when the number of


links in the ACTIVE status in the corresponding group
exceeds or equals the minimum number of sending/receiving
links configured in the group.
Check whether the number of links configured in the group is
less than the minimum number of sending/receiving links. If
yes, configure more links in the group.

Verification

The alarm disappears, and the system works normally.

Precautions

None

FE RXLSM Is in Unusable State


Alarm
Information

Alarm code: 19210

System type: MP NE Equipment Alarm

Severity: Major

Reason

Processing
method

Alarm description: The remote receiving link connected with


the local end is unusable.
A receiving link at the remote end is faulty, so it is changed
to the Unusable status from the ACITIVE status.
The link enters into the Unusable status after the link is
just enabled.
The alarm will automatically disappear in case that the link
enters into the Unusable status after the link is just
enabled.
For the alarm caused by the fault in the remote receiving link,
check whether the IMA link configuration such as scrambling
code and direction at the remote end matches with that at
the local end.
Check whether the RUN indicator on the clock board is green
and flash slowly, and use the debugging function ppdbgpslot
(BYTE ucSlot) to check the UIM/DTB connection relationship,
and check whether the E1 cable is loosed.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Implementation Specific TX Fault


Declared at the NE
Alarm
Information

Alarm code: 19211

System type: MP NE Equipment Alarm

Severity: Major

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39

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm description: Fault in the local sending link, which is


generally caused by the equipment.

Reason

In general, the IMA equipment fault causes the fault in the local
sending link.

Processing
method

Check whether the IMA chip works normally and the E1 cable
connection.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Near-End Sending Link Broken


Alarm
Information

Alarm code: 19212

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The local sending link is broken.

Reason

The alarm occurs when a sending link in the group is not


connected to the remote IMA group as others are.

Processing
method

Check whether the IMA chip works normally and each link can
connect to the remote IMA group normally.
Y-> Contact ZTE Corporation.
N-> Configure them again. If the alarm disappears, end the
alarm handling. If not, Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

LIF Alarm of Near-End Receiving


Link
Alarm
Information

Alarm code: 19213

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The local receiving link loses the IMA


frame.

There are physical faults in the E1 link.


In general, the fault in the E1 physical connection causes the
loss of the IMA frame. Check whether the E1 link is normally
connected with the corresponding remote link to avoid errors in
the connection sequence of the E1 link.
Y-> Contact ZTE Corporation.

40

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

N-> Connect them again. If the alarm disappears, end the alarm
handling. If not, Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

LODS Alarm of Near-End Receiving


Link
Alarm
Information

Alarm code: 19214

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The delay synchronization signal of the


local receiving link is lost.

The access clock is abnormal.


Check whether the access clock of the IMAB works normally and
whether the RUN indicator on the clock board of the
corresponding NE is green and flashes slowly.
Y-> Contact ZTE Corporation.
N-> Set the access clock again according to handling
suggestions for clock alarms. If the alarm disappears, end the
alarm handling. If not, Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

RDI Alarm of Near-End Receiving


Link
Alarm
Information

Alarm code: 19215

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The alarm will occur when the local


receiving link receives the remote failure indication.

The remote IMA link is not in activated status.


Check whether the remote receiving link is active by using the
DDM dynamic management tool of the background.
Y-> Contact ZTE Corporation.
N-> Set the link to the activated status. If the alarm disappears,
end the alarm handling. If not, Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Confidential and Proprietary Information of ZTE CORPORATION

41

ZXWN MGW Media Gateway Alarm and Notification Information

Precautions

None

Near-End Receiving Link Faults


Alarm
Information

Alarm code: 19216

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The local receiving link is faulty.

Reason

If a local receiving link is faulty, this alarm appears on the local


end.

Processing
method

Check whether the IMA chip works normally, and whether each
link can be normally connected to the local IMA group.
Y-> Contact ZTE Corporation.
N-> Handle this problem. If the alarm disappears, end the alarm
handling. If not, Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Implementation Specific Rx Failed


Declared at the NE
Alarm
Information

Reason
Processing
method

Alarm code: 19217

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The local receiving link is disabled.

The local receiving link is disabled.


It can automatically recover to normal status.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Near-End Receiving Link Broken


Alarm
Information

42

Alarm code: 19218

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The local receiving link is broken.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Reason

A receiving link in the group is not connected to the remote IMA


group as others are.

Processing
method

Check the connection condition of each receiving link at both the


local end and the remote end to make sure that each receiving
link is normally connected to the local IMA group. Check whether
the specified local E1 link is connected with the corresponding
remote E1 link.
Y-> Contact ZTE Corporation.
N-> Find the fault causes, and handle the problem. If the alarm
disappears, end the alarm handling. If not, Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Far end TXLSM Is in Unusable State


Alarm
Information

Alarm code: 19219

System type: MP NE Equipment Alarm

Severity: Major

Reason

Processing
method

Alarm description: The remote sending link connected with


the local end is unusable.
A sending link at the remote end is faulty, so it is changed to
the Unusable status from the ACITIVE status.
The link enters into the Unusable status after the link is
just enabled.
The alarm will automatically disappear in case that the link
enters into the Unusable status after the link is just
enabled.
For the alarm caused by the fault in the remote sending link,
check whether the IMA link configuration such as scrambling
code and direction at the remote end matches with that at
the local end.
Check whether the E1 cable is loosed.

Verification

The alarm disappears, and the system works normally.

Precautions

None

All High-Speed Serial Links Out of


Synchronism
Alarm
Information

Alarm code: 19456

System type: MP NE Equipment Alarm

Confidential and Proprietary Information of ZTE CORPORATION

43

ZXWN MGW Media Gateway Alarm and Notification Information

Reason

Severity: Critical
Alarm description: All the high-speed serial links are out of
synchronization.

1. All the high-speed serial links connected to the PSN are out
of synchronism. Chip 827 may be faulty.
2. Chip 882 on the PSN board may be faulty.
3. The PSN board is faulty.

Processing
method

1. Check whether PSN boards are configured to load sharing


work mode.
Y-> Goto Step 2.
N-> Configure the load sharing work mode for PSN boards.
Restart PSN boards and the board giving this alarm.
2. Check whether PSN boards are in running status.
Y-> Goto Step 3.
N-> Check which board is not powered on successfully
through processes. Contact ZTE Corporation to enable the
board to be powered on successfully.
3. If PSN boards work normally, restart the faulty board and
check whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. Replace the board giving this alarm and check whether the
alarm disappears.
Y-> End.
Y-Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Control Plane Communication


Abnormal Between Board and Its
Home Module
Alarm
Information

Alarm code: 8393985

System type: MP NE Equipment Alarm

Severity: Major

Reason

44

Alarm description: The OSS-layer communication between


the serving board and the homing module is interrupted.

1. The board is configured in the database, but it is not


normally powered on.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

2. The board is powered on, but the control panel link between
the board and its homed MP is broken.
3. After the board is powered on, the ENUM switch is opened.
Processing
method

1. Check whether the ENUM indicator on the board where the


alarm occurs is always on.
Y-> Switch on the ENUM switch of the board, and check
whether this alarm disappears. Y-> End, N-> Goto Step 2.
N-> Goto Step 2.
2. Check whether the UIM board in the same shelf with this
board, the UIM board in the shelf where the home module of
this board is located and the CHUB board (if there is any)
work normally.
Y-> Goto Step 3.
N-> Restore the boards above to normal status, and check
whether this alarm disappears. Y-> End, N-> Goto Step 3.
3. Check whether this board is successfully powered on (the
RUN indicator flashes at 1HZ).
Y-> Contact ZTE Corporation.
N-> Power on the board and check whether this alarm
disappears. Y-> End, N-> Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

MPOMP_COMM_OFF between mp
and omp
Alarm
Information

Alarm code: 8393988

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: The communication between the module


and the OMP is interrupted. The status of the unit belonging
to the MP is unknown.

1. The MP board is configured in the database but not powered


on.
2. The MP board is powered on but the control plane link to the
OMP is broken.
3. The MP board is powered on and the ENUM switch is
switched on.

Processing
method

1. Check whether the ENUM indicator is always on.


Y-> Switch on the ENUM switch and check whether this
alarm disappears. Y-> End, N-> Goto Step 2.

Confidential and Proprietary Information of ZTE CORPORATION

45

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Goto Step 2.


2. Check whether the UIM board in the same shelf with this
board, the UIM board in the shelf where the OMP is located
and the CHUB (if there is any) work normally.
Y-> Goto Step 3.
N-> Restore the boards above to normal status, and check
whether this alarm disappears. Y-> End, N-> Goto Step 3.
3. Check whether this board is successfully powered on (the
RUN indicator flashes at 1HZ).
Y-> Contact ZTE Corporation.
N-> Power on the board and check whether this alarm
disappears. Y-> End, N-> Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

MTP3 Office Inaccessible


Alarm
Information

Alarm code: 8400128

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: The MTP3 office direction is inaccessible.


The system failed to receive/send any message to the
corresponding office direction.

1. There are errors


configuration.

in

the

office

direction

and

route

2. The link is broken.


Processing
method

1. Check whether the static route settings of the destination


office are correct.
Y-> Goto 2.
N-> Configure or modify related static routes.
f

Check whether the office is accessible (this alarm


disappears).
Y-> End.
N-> Goto 2.

2. Query link status in the route table through the dynamic


management tool on the background to check whether there
are links available.
Y-> Goto Step 4.
N-> Goto Step 3.
3. Check alarms on the background to see whether there are
alarms prompting no link available.

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Y-> Perform further handling according to the alarms


prompting no link available.
N-> Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up related local office and peer-end office history


alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

MTP3 Link Unavailable


Alarm
Information

Alarm code: 8400129

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Alarm description: The MTP3 link is unavailable, which may


cause the office direction inaccessible and congestion in
other available links.

1. The link is physically broken.


2. The link test fails.
3. The SMP board or the SPB/APBE board is restarted.

Processing
method

1. Check whether there is new data configuration or the


configuration is changed.
Y->
i.

Check link configuration data, especially signaling point


code (SPC), SLC and network type (international or
domestic) to see whether they accord with those at the
peer end of the link.
Y-> Goto 2.
N-> Modify the configuration and goto step ii.

iii. Check whether this alarm disappears after modifying the


configuration.
Y-> End
N-> Goto 2.
N-> Goto 2.
2. Check whether there is any alarm for the bottom-layer
transmission if the link configuration is changed.
Y-> Ask a transmission engineer to handle the problem.

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ZXWN MGW Media Gateway Alarm and Notification Information

N-> Goto Step 3.


3. Perform a self loop for the physical link on the DDF, and
check whether this alarm disappears.
Y-> Check the bottom-layer transmission
transmission engineer to solve the problem.

and

ask

N-> Goto Step 4.


4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up related local office and peer-end office history


alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

MTP3 Cluster Inaccessible


Alarm
Information

Reason

Alarm code: 8400130

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: Cluster unreachable.

1. There are errors in the cluster and route configuration.


2. The link is obstructed.

Processing
method

1. Check whether the static route configuration of the cluster is


correct.
Y-> Goto Step 2.
N-> Configure or modify the related static routes.
f

Check whether the cluster is accessible.


Y-> End.
N-> Goto 2.

2. Query link status in the route table through the dynamic


management tool on the background to check whether there
are links available.
Y-> Goto Step 4.
N-> Goto Step 3.
3. Check alarms on the background to see whether there are
alarms prompting no link available.
Y-> Perform further handling according to the alarms
prompting no link available.

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N-> Goto Step 4.


4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

MTP3 Link Congestion


Alarm
Information

Reason

Alarm code: 8400131

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: MTP3 link congestion.

1. The traffic is heavy.


2. The loads on links are uneven.
3. The link resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

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ZXWN MGW Media Gateway Alarm and Notification Information

Verification

The alarm disappears, and the system works normally.

Precautions

None

M3UA Office Inaccessible


Alarm
Information

Alarm code: 8400384

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: The M3UA office direction is inaccessible.


The system failed to receive/send any message to the
corresponding office direction.

1. The association is released or the AS does not go into service


state, which causes office inaccessible.
2. No SIOLOCAS table data to this office are configured, which
causes AS unable to be bound with the office managed by
M3UA.
3. This alarm does not occur frequently.

Processing
method

1. Check the configuration data to see whether SIO location of


this office is configured.
Y-> Goto Step 2.
N-> Configure SIO location.
f

Check whether this alarm disappears after the SIO


location data are configured.
Y-> End
N-> Goto step 2.

2. Check the data configuration to see whether the AS


corresponding to the SIO location of this office is activated.
Y-> Goto Step 3.
N-> Goto Step i.
i.

Check whether ASPs under this AS are activated.


Y-> Goto Step 4 if there are ASPs activated under this AS
and the number of them exceeds the necessary number.
N-> Goto Step i if there is no ASP activated under this AS
or the number of activated ASPs does not reach the
necessary number.

ii. Check whether the association of ASP is activated.


Y-> Goto Step 3 if the association is activated but the
ASP is not.
N-> Perform further handling according to the alarm for
association unavailable if the association of the ASP is not
activated.

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3. Deactivate and then activate the associations serving this


office, and check whether this alarm disappears.
Y-> End.
N-> Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

SUA SSN Is Invalid


Alarm
Information

Reason

Alarm code: 8401152

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: SUA subsystem is unusable.

1. A signaling point sub-system exits services.


2. The association or AS is not in serving state, which causes a
signaling point inaccessible.
3. SSN location AS is not configured.

Processing
method

1. Check through Alarm Management to see whether there


are corresponding alarms of adjacent office inaccessible.
Y-> Perform further handling according to the alarms of SUA
office inaccessible.
N-> Goto Step 2.
2.

Check the configuration data of the local office to see


whether the corresponding sub-system is configured in local
office configuration and adjacent office configuration as well.
Y-> Goto Step 3.
N-> Configure the sub-system. Check whether this alarm
disappears after configuring the sub-system. Y-> End. N->
Goto Step 3.

3. Check configuration data of the peer-end adjacent office to


see whether the corresponding sub-system is configured in
Local Office Configuration and Adjacent Office Configuration
as well.
Y-> Goto Step 4.

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ZXWN MGW Media Gateway Alarm and Notification Information

N-> Contact the personnel of the peer-end office to configure


the data. Check whether this alarm disappears after the
peer-end office is configured with the sub-system. Y-> End.
N-> Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

SUA Office Inaccessible


Alarm
Information

Alarm code: 8401153

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description:
unreachable

Alarm

due

to

SUA

office

direction

1. The association or AS is not in service status, which causes a


signaling point inaccessible.
2. No SSN location AS to this office is configured.

Processing
method

1. Check configuration data to see whether SSN location of this


office is configured.
Y-> Goto Step 2.
N-> Configure the SSN location data.
f

Check whether this alarm disappears after configuring the


SSN data.
Y-> End.
N-> Goto Step 2.

2. Check the data configuration to see whether the AS


corresponding to the SSN location of this office is activated.
Y-> Goto Step 3.
N-> Goto Step i.
i.

Check whether ASPs under this AS are activated.


Y-> Goto Step 4 if there are ASPs activated under this AS
and the number of them exceeds the necessary number.
N-> Goto Step ii if there is no ASP activated under this
AS or the number of activated ASPs does not reach the
necessary number.

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Chapter 1 Alarm Message Handling

iii. Check whether the association of ASP is activated.


Y-> Goto Step 3 if the association is activated but the
ASP is not.
N-> Perform further handling according to the alarm for
association unavailable if the association of the ASP is not
activated.
3. Deactivate and then activate the associations serving this
office, and check whether this alarm disappears.
Y-> End.
N-> Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

M2PA Link Broken


Alarm
Information

Reason

Alarm code: 8402177

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The M2PA signaling link is broken.

1. The association is broken.


2. Upper-layer services are stopped.
3. The peer end originates a release.

Processing
method

1. Check whether the association for the M2PA link is available


by checking alarms for the related association broken in
Alarm Management.
Y-> Goto 2.
N-> Perform further handling according to the alarm.
2. Check whether the protocols at the two ends of the M2PA
link are consistent.
Y-> Goto Step 3.
N-> Change the protocols and make them consistent, and
goto check whether this alarm disappears after the
protocols are made accordant. Y-> End. N-> Goto Step 3.

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ZXWN MGW Media Gateway Alarm and Notification Information

3. Check whether the associations used at the two end of the


M2PA link are consistent.
Y-> Goto Step 4 if the associations are consistent and
available.
N-> Modify the associations and make them consistent,
check whether this alarm disappears after the association
numbers are changed and made consistent. Y-> End. N->
Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

Association Congested
Alarm
Information

Reason

Alarm code: 8402688

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: association congestion.

1. The traffic is heavy.


2. The loads on associations are uneven.
3. The association resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the association resource is sufficient.
Y-> Check whether the load is evenly shared among
associations. Y-> Goto Step 1. N-> Goto Step 4.
N-> Add new associations and check whether this alarm
disappears. Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.

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i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

An IUA Association Broken


Alarm
Information

Reason
Processing
method

Alarm code: 33575462

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: One IUA association is broken.

One IUA association is broken.


Check whether the SCTP at both the local end and the opposite
end works normally and whether the IP connection between the
two ends is normal.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Link between Igate and NE has


Broken
Alarm
Information

Alarm code: 33576732

System type: Monitoring Server Alarm

Severity: Major

Alarm description: The communication link between the


lawful interface server and the monitored NE is broken.

Reason

The communication link between the lawful interface server and


the monitored NE is broken.

Processing
method

Check the communication link between the lawful interface


server and the lawful MP on the monitored NE.

Verification

The alarm disappears, and the system works normally.

Precautions

None

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ZXWN MGW Media Gateway Alarm and Notification Information

Link between Igate and LIC Has


Broken
Alarm
Information

Alarm code: 33576733

System type: Monitoring Server Alarm

Severity: Major

Alarm description: The communication link between the


lawful interface server and the lawful information center is
broken.

Reason

The communication link between the lawful interface server and


the lawful center is broken.

Processing
method

Check the communication link between the lawful interface


server and the lawful information center.

Verification

The alarm disappears, and the system works normally.

Precautions

None

Link to Device Is Broken


Alarm
Information

Alarm code: 1

System type: Polling Link Alarm

Severity: Major

Reason
Processing
method

Alarm description: The


equipment is broken.

communication

The
network
management
system
communication with the NE is interrupted.

link

detects

with

the

that

the

On the network management server, check whether the


communication link with the OMP of the NE is normal by using
the ping command.

Verification

The alarm disappears.

Precautions

None

The link Between the Native OMC


and the Superior Is Broken
Alarm
Information

56

Alarm code: 1000

System type: Local and Remote OMC Linkdown Alarm

Severity: Critical

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Chapter 1 Alarm Message Handling

Reason
Processing
method

Alarm description: The link between the local OMC and the
superior OMC is broken.

The communication is abnormal.


Check whether the link between the local OMC and the superior
OMC is normal.

Verification

The alarm disappears.

Precautions

None

BFD Session Interrupted


Alarm
Information

Alarm code: 22784

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The BFD session is down.

Reason

Links in the UDP layer where the BFD session runs are faulty,
causing the BFD session in down status.

Processing
method

1. Check whether the physical link between source IP address


and destination IP address of the session is normal.
Y-> Goto Step 3.
N-> Goto Step 2.
2. If the link is broken or the network cable is not connected
well, repair the link or replace the cable.
After 30 seconds, check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Check whether the intermediate equipment works normally.
Y-> Goto Step 4.
N-> Contact providers of these equipment, and then goto
Step 4.
4. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Association Link Broken


Alarm
Information

Alarm code: 8402690

System type: MP NE Equipment Alarm

Severity: Major

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ZXWN MGW Media Gateway Alarm and Notification Information

Reason

Alarm description: The association is broken.

1. The association is deleted.


2. The association is manually release.
3. Other causes (See
association broken.

the

alarm

information)

cause

the

4. This alarm does not occur frequently.


Processing
method

1. Check whether the association is newly configured or


changed.
Y-> The association is newly configured or changed.
i.

Check the configuration data of this association to see if


the data are consistent with that of the peer end,
especially port numbers and IP addresses of the local end
and the peer end. Check whether the association client
accords with the association server.
Y-> Goto Step 2 if the configuration of the two ends are
accordant.
N-> Goto Step ii if the configuration data are not
accordant.

iii. Check whether this alarm disappears after modifying the


configuration.
Y-> End.
N-> Goto 2.
2. Check whether there is any alarm for bottom-layer
transmission if the association configuration is not changed.
Y-> Forward the problem to a transmission engineer for
further handling.
N-> Goto Step 3.
3. Deactivate and activate again the association and check
whether the alarm disappears.
Y-> End
N-> Goto Step 4.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

58

Verification

The alarm disappears, and the system works normally.

Precautions

None

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Chapter 1 Alarm Message Handling

Association Path Broken down


Alarm
Information

Alarm code: 8402691

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method
Verification
Precautions

Alarm description: One channel in the SSM association is


broken.

One channel (corresponding to one peer-end IP address) in the


SSM association is broken.
Check the association.

The alarm disappears, and the system works normally.


None

STC Office Inaccessible


Alarm
Information

Reason
Processing
method

Alarm code: 8402944

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The STC office is inaccessible.

All the associations are out of service.


1. Check whether all the associations to the adjacent office are
unavailable.
Y-> Perform further handling according to the alarm of
association broken.
N-> If all the associations to the adjacent office are available,
goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

This alarm will cause subscribers unable to receive or send


messages to the corresponding office.

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ZXWN MGW Media Gateway Alarm and Notification Information

Test Pack Check Abnormal


Alarm
information

Reason
Processing
method

Alarm code: 5401

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The test message check is abnormal.

The Atm communication within a board is abnormal.


1. Restart the board, and check whether the alarm disappears.
Y-> End.
No-> Goto Step 2.
2. Replace the board, and check whether the alarm disappears.
Y-> End.
No-> Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

QoS Alarm
This section introduces the Quality of Service (QoS) Alarm
description.

Dual Homing Office Blocked


Alarm
Information

Reason

Processing
method

Alarm code: 14592

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The dual-homing office is blocked.

The dual-homing office is switched to the standby domain, and


the service DH process initiates the procedure of blocking the
office.
1. Check whether the dual-homing office is in standby domain.
Y-> It is not necessary to handle this alarm. End the alarm
handling.
N-> Goto Step 2.
2. Perform dynamic management operations on the dual
homing office and unblock the blocked office. Check whether
the alarm disappears.
Y-> End.

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Chapter 1 Alarm Message Handling

N-> Goto Step 3.


3. Record detailed information
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Dual Homing Link Blocked


Alarm
Information

Alarm code: 14593

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The dual-homing link is blocked.

Reason

The dual-homing office is switched to the standby domain, and


the service DH process initiates the procedure of blocking all the
links in the office.

Processing
method

1. Check whether the dual-homing office is in the standby


domain.
Y-> It is not necessary to handle this alarm. End the alarm
handling.
N-> Goto Step 2.
2. Perform dynamic management operations on the related
links and unblock the blocked links. Check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.
3. Record detailed information
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

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ZXWN MGW Media Gateway Alarm and Notification Information

Dual Homing Association Blocked


Alarm
Information

Alarm code: 14594

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The dual-homing association is blocked.

Reason

The dual-homing office is switched to the standby domain, and


the service DH process initiates the procedure of blocking all the
associations in the office.

Processing
method

1. Check whether the dual-homing office is in the standby


domain.
Y-> It is not necessary to handle this alarm. End the alarm
handling.
N-> Goto Step 2.
2. Perform dynamic management operations on the related
associations and unblock the blocked associations. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Record detailed information
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Resource Board Unable to Get


Secondary Forwarding Table from
UIM
Alarm
Information

Alarm code: 19970

System type: MP NE Equipment Alarm

Severity: Major

Reason

62

Alarm description: The resource board can not get the


information of the level-2 forwarding table from the UIM
board.

1. This shelf is not a BUSN shelf.

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Chapter 1 Alarm Message Handling

2. The UIM board on this shelf is not powered on normally.


3. Control plane messages are blocked.
Processing
method

1. Check whether the resource shelf is a BUSN shelf and the


UIM board on the shelf is powered on normally.
Y-> If the alarm still exists, goto Step 4. Otherwise, goto
Step 3.
N-> Goto Step 2.
2. Replace the resource shelf with a BUSN shelf and configure
the rack again, making sure that the UIM board is powered
on normally. Check whether the alarm disappears.
Y-> Goto Step 4.
N-> Goto Step 3.
3. Record detailed information and Contact ZTE Corporation.
4. End the alarm handling.

Verification

The alarm disappears.

Precautions

None

Broadband Link Congestion


Alarm
Information

Reason

Alarm code: 8399104

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Congestion in the broadband link.

1. The traffic is heavy.


2. The loads on links are uneven.
3. The link resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.

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ZXWN MGW Media Gateway Alarm and Notification Information

N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Broadband Link Overload


Alarm
Information

Alarm code: 8399105

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Alarm description: Alarm due to overload in the broad-band


link.

1. The traffic is heavy.


2. The loads on links are uneven.
3. The link resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.

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Chapter 1 Alarm Message Handling

iii. Contact ZTE Corporation.


Verification

The alarm disappears.

Precautions

None

MTP2 Link Transmission Overload


Alarm
Information

Alarm code: 8399872

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: Alarm due to sent traffic overload on the


MTP2 link.

1. The traffic at the local end is heavy.


2. The loads on links are uneven.
3. The link resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

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65

ZXWN MGW Media Gateway Alarm and Notification Information

MTP2 Link Reception Overload


Alarm
Information

Alarm code: 8399873

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: Alarm due to received traffic overload on


the MTP2 link.

1. The traffic at the peer end is heavy.


2. The loads on links are uneven.
3. The link resource is insufficient.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Performance Level 4 Alarm


Alarm
Information

66

Alarm code: 33575632

System type: CN Performance Manager

Severity: Warning

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Chapter 1 Alarm Message Handling

Reason
Processing
method

Alarm description: Level-4 performance alarm.

The performance index exceeds the defined monitoring threshold.


If the performance index exceeds the defined monitoring
threshold, perform further analysis and processing through data
query function of the performance statistics system.

Verification

The alarm disappears.

Precautions

None

Performance Level 3 Alarm


Alarm
Information

Reason
Processing
method

Alarm code: 33575633

System type: CN Performance Manager

Severity: Minor

Alarm description: Level-3 performance alarm.

The performance index exceeds the defined monitoring threshold.


If the performance index exceeds the defined monitoring
threshold, perform further analysis and processing through data
query function of the performance statistics system.

Verification

The alarm disappears.

Precautions

None

Performance Level 2 Alarm


Alarm
Information

Reason
Processing
method

Alarm code: 33575634

System type: CN Performance Manager

Severity: Major

Alarm description: Level-2 performance alarm.

The performance index exceeds the defined monitoring threshold.


If the performance index exceeds the defined monitoring
threshold, perform further analysis and processing through data
query function of the performance statistics system.

Verification

The alarm disappears.

Precautions

None

Performance Level 1 Alarm


Alarm
Information

Alarm code: 33575635

System type: CN Performance Manager

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67

ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Severity: Critical

Alarm description: Level-1 performance alarm.

The performance index exceeds the defined monitoring threshold.


If the performance index exceeds the defined monitoring
threshold, perform further analysis and processing through data
query function of the performance statistics system.

Verification

The alarm disappears.

Precautions

None

QOS Alarm from PM


Alarm
Information

Reason
Processing
method

Alarm code: 33575636

System type: CN Performance Manager

Severity: Unknown

Alarm description: Performance QoS alarm.

The performance QoS exceeds the defined monitoring threshold.


If the performance QoS exceeds the defined monitoring
threshold, perform further analysis and processing through data
query function of the performance statistics system.

Verification

The alarm disappears.

Precautions

None

Inter-board Message Communication


Flow Rate over Alarm Threshold
Alarm
Information

Alarm code: 23296

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Processing
method

Alarm description: The inter-board message communication


traffic exceeds the alarm threshold.

Calculate the communication traffic within a cycle, and judge


whether the communication traffic in outgoing and incoming
directions of the control plane exceeds the alarm threshold (By
default, the alarm threshold is the maximum, and the
restoration thereshold is 19/20 of the alarm threshold.
1. Check whether the configured threshold is reasonable.
Y-> Goto Step 3.
N-> Goto Step 2.

68

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

2. Modify the configuration and synchronize the data. Check


whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. It is necessary to check whether the configuration model has
faults according to additional information of this alarm.
Please contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Equipment Alarm
This section introduces the equipment Alarm description.

Loss of Optical Transceiver Module


Signal
Alarm
Information

Reason

Alarm code: 2

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The optical module has no signal.

1. The local receiving fiber (RX) or peer-end transmitting fiber


(TX) is not connected well.
2. The optical module of the local end or peer end is faulty.
3. The peer end is forbidden to export optical signal.

Processing
method

1. Connect the local and the peer-end fibers, and check


whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Replace this fiber, and check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the local optical module, and check whether the
alarm disappears.
Y-> End.
N-> Goto Step 4.

Confidential and Proprietary Information of ZTE CORPORATION

69

ZXWN MGW Media Gateway Alarm and Notification Information

4. Replace the peer-end optical module, and check whether the


alarm disappears.
Y-> End.
N-> Goto Step 5.
5. Check whether the peer-end equipment is forbidden to
export optical signal and if the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears, this optical module and the link work
normally.

Precautions

None

Clock Phase Does not Match When


Inputting 8K, 16M Clock to
Backboard
Alarm
Information

Alarm code: 1284

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: The input 8K clock phase of the backplane


does not match the input 16M clock phase of the backplane.

There is something wrong with clock input to this shelf. The


clock line is not well connected or has faults.
1. Check whether the clock line is well connected to this shelf.
Y-> Check whether the alarm disappears. Y-> End. N-> Goto
Step 2.
2. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Clock Chip of This Board Is in


Preheat Status
Alarm
Information

Alarm code: 1285

System type: MP NE Equipment Alarm

Severity: Minor

70

Alarm description: The clock chip of this board is in preheat


status

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Chapter 1 Alarm Message Handling

Reason
Processing
method

The board goes through cold reset. The crystal oscillator of the
SETS chip needs to be fully preheated
Record the alarm information and Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Inconsistent BOOT/EPLD Version


No. with Database Configurations
Alarm
Information

Alarm code: 5891

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Alarm description: The BOOT/EPLD version


inconsistent with the database configuration.

No.

is

1. The running BOOT version does not match the database


version.
2. The running EPLD version does not match the database
version.

Processing
method

Switch BOOT/EPLD again and restart the board manually. After


the board begins running normally, the alarm disappears.

Verification

The alarm disappears.

Precautions

None

Boot Version Fails to Be Written to


Backup Region
Alarm
Information

Alarm code: 5892

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: BOOT version backup area fails to be


covered.

Bootflash backup area fails to be covered.


Switch BOOT again and restart the board manually. After the
board begins running normally, the alarm disappears.

Verification

The alarm disappears.

Precautions

None

Confidential and Proprietary Information of ZTE CORPORATION

71

ZXWN MGW Media Gateway Alarm and Notification Information

Board Connection Check Is Off


Alarm
Information

Alarm code: 25600

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The board connection check is disabled.

Reason

The connection check switch is off, causing PP service process


unable to execute connection check.

Processing
method

It is necessary to stop the connection check. Contact ZTE


Corporation.

Verification

The alarm disappears.

Precautions

None

IDE Initialize Fail


Alarm
Information

Alarm code: 3072

System type: MP NE Equipment Alarm

Severity: Major

Reason

Processing
method

Alarm description: Maybe IDE is physically destroyed or in


write protection for MP board
The hard disk is broken.
The hard disk enters into the read-write protection status
because it is used for a too long time.
The hard disk is not formatted before delivery.

Check the exceptional logs. If it is recorded in the logs that the


restart reason is that the hard disk is broken, it is recommended
to replace the hard disk that failed to be initialized.

Verification

The alarm disappears.

Precautions

None

Internal Port of Board Is Down


Alarm
Information

Alarm code: 5376

System type: MP NE Equipment Alarm

Severity: Major

72

Alarm description:
exceptional.

The

port

Confidential and Proprietary Information of ZTE CORPORATION

on

the

media

plane

is

Chapter 1 Alarm Message Handling

Reason

1. The number of internal ports configured for this board and


the neighboring slots exceeds the number that the physical
slots can provide.
2. The pin of this slot on the backplane is damaged.

Processing
method

1. Check whether the number of internal ports configured for


this board and the neighboring slots exceeds the number
that the physical slots can provide.
Y-> Goto Step 2.
N-> Modify the configuration and synchronize data. Then
check the alarm disappears. Y-> End. N-> Goto Step 2.
2. Check the board to see if there is any clock input alarm.
Y-> Follow the handling suggestions of the related alarms to
do troubleshooting. Check whether the alarm disappears. Y> End. N-> Goto Step 3.
N-> Goto Step 3.
3. Replace the backplane or change the configured slot. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. Switch the active/standby UIM boards in the same shelf and
then check whether the alarm disappears.
Y-> End.
N-> Goto Step 5.
5. Replace the board and then check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

When the alarm occurs, the BRS cannot perform any processing
related with the level-2 forwarding table.

Input Clock Abnormal


Alarm
Information

Reason

Alarm code: 5381

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The input clock is exceptional.

The clock board runs exceptionally, and is not in the normal


working status.
No clock reference is input to the clock board or the clock
reference is exceptional.

Confidential and Proprietary Information of ZTE CORPORATION

73

ZXWN MGW Media Gateway Alarm and Notification Information

Processing
method

1. Check whether the configured clock reference is correctly


inputted.
Y-> Goto Step 2.
N-> Input the clock reference and then check whether the
alarm disappears. Y-> End. N-> goto Step 2.
2. Replace the board and then check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

IDE THRESHOLD Alarm


Alarm
Information

Alarm code: 5632

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The hard disk is full.

Reason

The usage rate of the hard disk exceeds the threshold of one
level.

Processing
method

1. Check whether the threshold value configured on the


background is too low.
Y-> Goto Step 2.
N-> Goto Step 3.
2. Modify the threshold value to a normal one and synchronize
data. Check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Delete those useless data. Then goto Step 4.
4. Switch the board and use the hard disk on the new main
board. End the alarm handling.

Verification

The alarm disappears.

Precautions

The alarm may cause data loss.

Hard Disk Broken


Alarm
Information

74

Alarm code: 5633

System type: MP NE Equipment Alarm

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Reason
Processing
method

Severity: Critical

Alarm description: The hard disk of the board is broken.

The hard disk of the board is broken.


1. Switch the board and use the hard disk on the new main
board.
2. Contact ZTE Corporation for hard disk replacement.

Verification

The alarm disappears.

Precautions

The alarm may cause data loss.

ENUM Switch of Board Opened


Alarm
Information

Alarm code: 5635

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The ENUM switch of the broad is opened.

Reason

The ENUM switch of the broad is opened. Or the EXCH key on


the standby board is pressed down for twice within 3 seconds.

Processing
method

1. Check the ENUM switch and switch it on. Check whether the
alarm disappears.
Y-> End.
N-> Goto Step 2.
2. If it is caused by pressing the EXCH key, switch it on/off
again. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None.

SMBUS Error
Alarm
Information

Reason

Alarm code: 5636

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: SMBUS error

If the board is reset when the read-write time sequences of the


SMBUS equipment are not finished, the SMBUS cannot be
enabled after the south bridge is reset. All the SMBUS
equipments need be reset again (the board need be pulled out
and plugged).

Confidential and Proprietary Information of ZTE CORPORATION

75

ZXWN MGW Media Gateway Alarm and Notification Information

Processing
method

Pull out and plug the board, and check whether the alarm
disappears.
Y-> End.
N-> Replace the board and end the alarm handling.

Verification

The alarm disappears.

Precautions

If the SMBUS is disabled, start the MPX86 board through the


BIOS setting. After the version runs, the temperature of the
board should be measured. For the MPX86 board whose SMBUS
is faulty, its temperature cannot be normally measured, so it is
possible that the board runs in the high-temperature condition,
but the maintenance personnel does not know it.
In addition, for the MPX86 board whose SMBUS is faulty, its
memory size is configured by default, but does not definitely
accord with the actual configuration.

Error in Rear Board that Mismatches


with Front Board
Alarm
Information

Alarm code: 5637

System type: MP NE Equipment Alarm

Severity: Critical

Reason
Processing
method

Alarm description: Error in the back board that mismatches


the front board.

The rear board mismatches the front board.


1. Replace the rear board with one matching the front board,
and then check whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

LVDS Signal Unlocked


Alarm
Information

Alarm code: 5638

System type: MP NE Equipment Alarm

Severity: Major

Reason

76

Alarm description: LVDS signal at the bottom layer is


unlocked.

LVDS signal at the bottom layer is unlocked.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Processing
method

Switch or pull out and plug the board, and then check whether
the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

High Error Rate of Optical Interface


Alarm
Information

Alarm code: 5639

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: The bit error rate of the optical interface


is too high, which does not frequently happen.

1. The fiber is not connected well or is damaged.


2. The fiber does not match the optical module.

Processing
method

1. Check whether the fiber is connected well.


Y-> Goto Step 3.
N-> Goto Step 2.
2. Connect the fiber or replace it with anther one. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Check whether the fiber matches the optical module.
Y-> Contact ZTE Corporation.
N-> Goto Step 4
4. Replace the fiber, and check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

FPGA Exception
Alarm
Information

Alarm code: 5640

System type: MP NE Equipment Alarm

Severity: Major

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77

ZXWN MGW Media Gateway Alarm and Notification Information

Alarm description: FPGA exception, such as FPGA loss and


the loss of the clock on the mother board.

Reason

The FPGA runs abnormally. For example, the FPGA is lost and
the mother board clock is lost.

Processing
method

1. Restart the board, and the board will download the FPGA
again.
2. If the alarm still exists, Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Hardware Reliability Down


Alarm
Information

Reason
Processing
method

Alarm code: 5642

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The reliability of the hard disk declines.

There are hardware faults in the hard disk.


1. Use a new hard disk and configure it. Then check whether
the new hard disk gives this alarm.
Y-> Goto Step 2.
N-> End.
2. Switch the active/standby boards and use the hard disk on
the new main board. Then check whether this hard disk gives
this alarm.
Y-> Goto Step 3.
N-> End.
3. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

The alarm may cause data loss or system paralysis.

The Channel in a Subcard Is Down


Alarm
Information

Reason

78

Alarm code: 5644

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The sub-card channel is exceptional.

There are hardware faults in the sub-card channel, or it is not


inserted in position.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Processing
method

1. Insert the sub-card in position, and check whether the alarm


disappears.
Y-> End.
N-> Goto Step 2.
2. Reset the board, and check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Subcard Abnormal
Alarm
Information

Reason

Alarm code: 5645

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The sub-card is exceptional.

The UIM/CHUB GCS sub-card is exceptional. The possible


reasons are:
1. The sub-card is not inserted in position.
2. Packet loss occurs in case of heavy traffic.
3.

Processing
method

Other reasons cause this fault.

Check the sub-card connection to see if it looses. Insert the subcard in position and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation for sub-card replacement.

Verification

The alarm disappears.

Precautions

None

Phase-lock Loop Unlock


Alarm
Information

Reason
Processing
method

Alarm code: 5646

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The phase-locked loop is unlocked.

The phase-locked loop is unlocked due to the hardware fault.


Contact ZTE Corporation to replace the board.

Confidential and Proprietary Information of ZTE CORPORATION

79

ZXWN MGW Media Gateway Alarm and Notification Information

Verification

The alarm disappears.

Precautions

None

High Error Rate at E1 Bottom Layer


Alarm
Information

Alarm code: 5647

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The bit error rate at the E1 bottom layer


is too high.

Reason

The E1/T1 link is faulty, or there is any other equipment fault in


the uplink direction of the trunk link.

Processing
method

1. Check whether the trunk link at the local end is faulty and
eliminate the primary fault. After that, check whether the
alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Check whether there is any other equipment fault in the
uplink direction of the trunk link, and eliminate it if there is.
After that, check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Microcode Is Abnormal
Alarm
Information

Reason

Alarm code: 15360

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The microcode runs abnormally.

1. The microcode gets into an endless loop.


2. There are hardware faults in the micro engine.
3. There are hardware faults in Cp or Xp.

Processing
method

1. Restart the board where the alarm occurs (board of Release


version restarts automatically). Check whether the fault is
eliminated after the board is restarted.
Y-> End.
N-> Goto Step 2.

80

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

2. Pull out/insert the board to check whether the fault is


eliminated after the board is restarted.
Y-> End.
N-> Goto Step 3.
3. Replace the board to see whether the fault is eliminated.
Y-> End.
N-> Contact ZTE Corporation Cooperation.
Verification

The alarm disappears.

Precautions

None

Faulty Frames Received by Internal


Switching Interface Faulty
Alarm
Information

Alarm code: 15873

System type: MP NE Equipment Alarm

Severity: Critical

Reason

Alarm description: The number of horizontal-check errors


received by the CSIX exceeds the threshold.

1. There are hardware faults in the switching chips of this board.


2. The PSN board in the same shelf is abnormal.
3. The sub-card of the network processor is loose.

Processing
method

1. Restart the board where the alarm occurs (board of Release


version can restart automatically).
2. After the board is restarted, check whether the fault is
eliminated.
Y-> End.
N-> goto Step 3.
3. Pull out/insert the board where the alarm occurs to check
whether the fault is eliminated.
Y-> End.
N-> Goto Step 4.
4. Replace the board, and check whether the fault is eliminated.
Y-> End.
N-> Contact ZTE Corporation Cooperation.

Verification

The alarm disappears.

Precautions

None

Confidential and Proprietary Information of ZTE CORPORATION

81

ZXWN MGW Media Gateway Alarm and Notification Information

Board Link-Level Flow Control


Alarm
Information

Alarm code: 15874

System type: MP NE Equipment Alarm

Severity: Critical

Reason

Alarm description: The link-level flow control failed to be


eliminated.

1. There are hardware faults in the board.


2. The traffic to this board is too heavy.
3. One board in the same shelf is reset when there is traffic to
this board.
4. The PSN board in the same shelf is abnormal.
5. The sub-card of the network processor is loose.

Processing
method

1. Restart the board where the alarm occurs (board of Release


version can restart automatically).
2. After the board is restarted, check whether the fault is
eliminated.
Y-> End.
N-> Goto Step 3.
3. It is necessary to check whether PSN in the same shelf is
faulty.
Y-> Refer to the handling method of the corresponding alarm.
N-> Goto Step 4.
4. Plug out and insert the board where the alarm appears, and
check whether the fault is eliminated.
Y-> End.
N-> Goto Step 5.
5. Replace the board, and check whether the fault is eliminated.
Y-> End.
N-> Contact ZTE Corporation Cooperation.

Verification

The alarm disappears.

Precautions

None

Automatic Protection Switching


Channels Mismatched
Alarm
Information

82

Alarm code: 19712

System type: MP NE Equipment Alarm

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

Severity: Major
Alarm description: Mismatch of the automatic protection
switchover channel

Reason

There are faults at the peer end (configuration faults or devices


not supported, and the symptom is that the bridging channel
that the remote end indicates through K2 is not the one required
by the local end.)

Processing
method

1. Check whether the configurations on the two ends are


consistent. (1+1 or 1:1 (1:N))
Y-> Goto Step 2.
N-> Modify them to be consistent and check whether the
alarm disappears. Y-> End, N-> Goto Step 2.
2. Check whether the optical fiber connections are correct.
Y->Contact ZTE Corporation.
N-> Connect the optical fibers correctly and check whether
the alarm disappears. Y-> End. N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

APS Protection Mode Mismatch


Alarm
Information

Alarm code: 19713

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: Mismatch of the automatic protection


switchover mode

The protection types at the two ends are inconsistent. The


protection type at one end is 1+1, and that at the other end is 1:
n.
Protection types on the two ends are inconsistent, one end
adopts 1+1 mode, and the other end adopts 1: n mode, (oneway or two-way)

Processing
method

1. Check whether the configured protection types on the two


ends are consistent. Both of them are 1+1 or 1:1(1: N) and
one-way mode or two-way mode.
Y-> Goto Step 2.
N-> Modify them on two ends to be consistent, and check
whether the alarm disappears. Y-> End. N-> Goto Step 2.
2. Check whether the fiber connections are correct.
Y-> Contact ZTE Corporation.
N-> Connect the optical fibers correctly and check whether
the alarm disappears. Y-> End. N-> Contact ZTE Corporation.

Confidential and Proprietary Information of ZTE CORPORATION

83

ZXWN MGW Media Gateway Alarm and Notification Information

Verification

The alarm disappears.

Precautions

None

APS Reset Board


Alarm
Information

Reason

Alarm code: 19714

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: APS resets the board.

1. The board is configured to 1+1 mode, without aps configured.


2. The FE or the HW fails to be opened.

Processing
method

Check whether the backup mode configured on the board is


consistent with that of the APS optical port.
(1:1 backup mode of the board corresponds to inter-board
backup mode of the APS optical port, non-backup mode of the
board corresponds to the inner-board backup or non-backup
mode of APS optical port).
Y-> goto Step 2.
N-> Modify the configured backup modes to be consistent, and
check whether the alarm disappears. Y-> End. N-> Contact ZTE
Corporation.

Verification

The alarm disappears.

Precautions

None

CLKG 32M Output Clock Lost


Alarm
Information

Reason
Processing
method

84

Alarm code: 26112

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The 32M output clock is lost.

The 32M output clock of the CLKG board is lost.


Check (measure) the output clock of the CLKG board. If the
output clock is exceptional, replace the CLKG board.

Verification

The alarm disappears.

Precautions

None

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

CLKG 32M8K Output Clock Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26113

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The 32M8K output clock is lost.

The 32M8K output clock of the CLKG board is lost.


Check (measure) the output clock of the CLKG board. If the
output clock is exceptional, replace the CLKG board.

Verification

The alarm disappears.

Precautions

None

CLKG 16M Output Clock Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26114

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The 16M output clock is lost.

The 16M output clock of the CLKG board is lost.


Check the CLKG board and the software.

Verification

The alarm disappears.

Precautions

None.

CLKG 16M8K Output Clock Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26115

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The 16M8K output clock is lost.

The 16M8K output clock of the CLKG board is lost.


Check (measure) the output clock of the CLKG board. If the
output clock is exceptional, replace the CLKG board.

Verification

The alarm disappears.

Precautions

None.

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85

ZXWN MGW Media Gateway Alarm and Notification Information

CLKG PP2S Output Clock Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26116

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The CLKG PP2S output clock is lost.

There are hardware faults in the board.


Replace the board, and check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

PP2S Clock Reference Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26117

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The PP2S clock reference is lost.

There are hardware faults in the board.


1. Check type of the alarm board.
CLKG-> Goto Step 2.
ICM-> Goto Step 3
2. Check whether the PP2S clock is correctly led to the CLKG
from the GCM.
Y-> Goto Step 3.
N-> Correctly lead the PP2S clock to the CLKG, and check
whether this alarm disappears. Y-> End. N-> Goto Step 3.
3. Replace the board, and check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

86

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

16CHIP Clock Reference Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26118

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The 16CHIP clock reference is lost.

There are hardware faults in the board.


Replace the board, and check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

All Clock Bases Had Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26119

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: All the clock reference sources are lost.

The loss of the clock reference is successfully detected for the


first time.
Check the access reference of the CLKG board (through the
back board) and the background configuration.

Verification

The alarm disappears.

Precautions

None

CLKG

CLKG I2MB0 Clock Base Lost


Alarm
Information

Reason
Processing
method
Verification

Alarm code: 26120

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I2MB0 clock reference is lost.

The I2MB0 clock reference is lost.

Check 2MB0 input of the RCKG.

Check the background configuration.

The alarm disappears.

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87

ZXWN MGW Media Gateway Alarm and Notification Information

Precautions

None

CLKG I2MB1 Clock Base Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26121

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I2MB1 clock reference source is lost.

The I2MB1 clock reference source is lost.

Check 2MB1 input of the RCKG.

Check the background configuration.

Verification

The alarm disappears.

Precautions

None

CLKG I2MHZ0 Clock Base Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26122

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I2MHZ0 clock reference source is lost.

The I2MHZ0 clock reference source is lost.

Check 2MHZ0 input of the RCKG.

Check the background configuration.

Verification

The alarm disappears.

Precautions

None

CLKG I2MHZ1 Clock Base Lost


Alarm
Information

Reason
Processing
method
Verification

88

Alarm code: 26123

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I2MHZ1 clock reference source is lost.

The I2MHZ1 clock reference source is lost.

Check 2MHZ1 input of the RCKG.

Check the background configuration.

The alarm disappears.

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Chapter 1 Alarm Message Handling

Precautions

None

CLKG I8KBASE Clock Base Lost


Alarm
Information

Alarm code: 26124

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: The I8KBASE clock reference source is


lost.

The I8KBASE clock reference source is lost.

Check 8KBASE input of the RCKG.

Check the background configuration.

Verification

The alarm disappears.

Precautions

None

CLKG I8KGPS Clock Base Lost


Alarm
Information

Reason
Processing
method

Alarm code: 26125

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I8KGPS clock reference source is lost.

The I8KGPS clock reference source is lost.

Check 8KGPS input of the RCKG.

Check the background configuration.

Verification

The alarm disappears.

Precautions

None

CLKG I8KUIM Clock Base Lost


Alarm
Information

Reason
Processing
method
Verification

Alarm code: 26126

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The I8KUIM clock reference source is lost.

The I8KUIM clock reference source is lost.


As the CLKG, this reference should not act as the reference
source.
The alarm disappears.

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89

ZXWN MGW Media Gateway Alarm and Notification Information

Precautions

None

Clock Reference Source Lost (Level


3 Alarm)
Alarm
Information

Alarm code: 26127

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: Level-3 alarm due to the loss of the clock


reference source.

Clock reference loss is detected for the first time.


1. Check whether the corresponding clock reference is correctly
led in.
Y-> Replace the board, and goto Step 2.
N-> Correctly lead in this clock reference, and goto Step 2.
2. Check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Clock Reference Source Lost (Level


2 Alarm)
Alarm
Information

Alarm code: 26128

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: Level-2 alarm due to the loss of the clock


reference source.

The clock reference has been lost for more than 10 minutes.
1. Check whether the corresponding clock reference is correctly
led in.
Y-> Replace the board, and goto Step 2.
N-> Correctly lead in this clock reference, and goto Step 2.
2. Check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

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Chapter 1 Alarm Message Handling

Verification

The alarm disappears.

Precautions

None

Clock Reference Source Lost (Level


1 Alarm)
Alarm
Information

Alarm code: 26129

System type: MP NE Equipment Alarm

Severity: Critical

Reason
Processing
method

Alarm description: Level-1 alarm due to the loss of the clock


reference source.

The clock reference has been lost for more than 24 hours.
1. Check whether the corresponding clock reference is correctly
led in.
Y-> Replace the board, and goto Step 2.
N-> Correctly lead in this clock reference, and goto Step 2.
2. Check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Clock Base Lost


Alarm
Information

Alarm code: 26130

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: Alarm due to the loss of the clock


reference source.

The clock reference source configured at the background is lost.

Check the access reference of the


CLKG back board).

CLKG

board (through the

Check whether the back board is loose.

Verification

The alarm disappears.

Precautions

None

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91

ZXWN MGW Media Gateway Alarm and Notification Information

The Client of Sntp Failed in Fetching


Net Time
Alarm
Information

Alarm code: 8392705

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Processing
method

Alarm description: The Sntp client failed to get the network


clock.
The NTP server does not exist or work normally.
The IP address of the NTP server configured in the database
does not conform to the actual situation.
Check whether the NTP server exists or works normally.
Make sure that the IP address of the NTP server configured
in the database conforms to the actual situation.

Verification

The alarm disappears.

Precautions

None

TRUNK Is Down
Alarm
Information

Reason
Processing
method

Alarm code: 8394242

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: TRUNK port down.

The TRUNK ports are not all connected through network cable,
or the network cable or the BCM5615 port is faulty.
Check whether the network cable or the BCM5615 port is normal.

Verification

The alarm disappears.

Precautions

None

OMP to NTP Server Sync Failure


Alarm
Information

Alarm code: 33554432

System type: MP NE Equipment Alarm

Severity: Minor

92

Alarm description: The OMP does not synchronize the time


with the NTP server.

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Chapter 1 Alarm Message Handling

Reason
Processing
method

The OMP does not synchronize the time with the NTP server.
Check whether the corresponding NTP server is configured in the
local office; check whether the configured NTP server works
normally; and check whether the communication between the
local office and the NTP server is normal

Verification

The alarm disappears.

Precautions

None

MAC Address Conflict Exists in


Boards of Same Shelf
Alarm
Information

Alarm code: 5650

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Processing
method

Alarm description: MAC address conflict exists in boards of


the same shelf.

The board is not inserted in position.

The DIP switch setting changes.

Other reasons cause this alarm.

1. Check whether the DIP switch setting changes or if the board


is restarted after modifying DIP switch setting.
N-> If the DIP switch setting is not changed, goto Step 2. If
the board is not restarted after modifying DIP switch setting,
restart the board and check whether the alarm disappears.
Y-> End. No-> Goto Step 2.
2. Pull out and plug the board and then check whether the
alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Type A Fault on Board (GPS)


Phase-lock Equipment
Alarm
Information

Alarm code: 5652

System type: MP NE Equipment Alarm

Severity: Critical

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93

ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Alarm description: The A-class error occurs to the GPS


phase-locked equipment.

There are hardware faults in the board.


Contact ZTE Corporation to replace the board.

Verification

The alarm disappears.

Precautions

The alarm is often related to the exceptional working of the


SETS chip.

Type B Fault on Board (GPS)


Phase-lock Equipment
Alarm
Information

Alarm code: 5653

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: There are class-B faults in the PLL of the


GPS board.

There are hardware faults in the board.


Contact ZTE Corporation to replace the board.

Verification

The alarm disappears.

Precautions

None

Phase-lock Equipment of This Board


(GPS) Is in Power-on Status
Alarm
Information

Alarm code: 5654

System type: MP NE Equipment Alarm

Severity: Critical

Reason
Processing
method

94

Alarm description: The PLL of the GPS board is in power-on


status.

There are hardware faults in the board.


Contact ZTE Corporation to replace the faulty board.

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

Cx29704 Runs Abnormally


Alarm
Information

Alarm code: 6400

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Processing
method

Alarm description:
exceptional.

The

working

status

of

Cx29704

is

It is a chip fault. If it can be recovered immediately, it is a false


alarm. If it can not be recovered, it must result from some chip
bugs. In that case, it is required to reset the board.
It is a chip fault. Contact ZTE Corporation to replace the board.

Verification

The alarm disappears.

Precautions

None

The Port Connection between the


GLI and the UIM Is Inconsistent with
the Configuration
Alarm
Information

Alarm code: 5187

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: The port connection between the GLI and


the UIM is inconsistent with the configuration.

The fiber connection between the GLI and the


inconsistent with that configured on the background.

UIM

is

1. Check the GLI optical interface connection relation configured


on the background to see if the configuration is consistent
with the actual connection.
Y-> Goto Step 2.
N-> Modify the fiber connection according to the
configuration, and check whether the alarm disappears. Y->
End. N-> Goto Step 2.
2. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

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95

ZXWN MGW Media Gateway Alarm and Notification Information

Stack Overflow
Alarm
Information

Reason
Processing
method

Alarm code: 2624

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The stack overflows.

The number of stacks used by the process reaches the threshold


value or the protection page is modified.
Record the alarm information, and Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Process Deadlocked
Alarm
Information

Reason
Processing
method

Alarm code: 2625

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The process is in the dead lock state.

Maybe it results from occurrence of resource deadlocks, such as


semaphore deadlocks.
Reset the board, and check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

IDE Version Synchronization


Information
Alarm
Information

Reason

96

Alarm code: 5960

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Version switch fails.

There exist active processes on the standby board when


updating EPLD.

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Chapter 1 Alarm Message Handling

Processing
method

Switch some active functions (such as optical interfaces) to


standby ones on the standby board through MML commands on
the background. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Board Device Is Abnormal


Alarm
Information

Reason
Processing
method

Alarm code: 5663

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The board element is faulty.

An element or sub-card on the board work abnormally.


Replace the board.

Verification

The alarm disappears.

Precautions

None

Exceptional Internal Media Plane


Communication
Alarm
Information

Alarm code: 5396

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The internal media plane test message is


exceptional.

The message loss rate of the media plane in a board exceeds the
set threshold (25% by default), which seldom happens.
For the level-1 switching board:
1. Restart the board and then check whether the alarm
disappears.
Y-> End.
N-> Goto Step 2.
2. Restart the PSN that is associated with the board, and then
check whether the alarm disappears.
Y-> End.

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97

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Goto Step 3.


3.

Replace the slot, and then check whether the alarm


disappears.
Y-> End.
N-> Contact ZTE Corporation.

For the non-level-1 switching board:


1. Restart the board, and then check whether the alarm
disappears.
Y-> End.
N-> Goto Step 2.
2. Switch the active/standby UIM boards in the same shelf, and
then check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the slot, and then check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Loss of Clock When Input to Board


Alarm
Information

Reason
Processing
method

Alarm code: 1286

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The input clock of the board is lost.

There are problems in the input clock of this shelf.


Check whther the clock input cable is well connected.
Y-> Contact ZTE Corporation.
N-> Connect it well.

Verification

The alarm disappears.

Precautions

None

SDH/SONET: Loss of Signal


Alarm
Information

98

Alarm code: 1792

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Chapter 1 Alarm Message Handling

Reason

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: Loss Of Signal (LOS).

The upstream optical sending equipment is faulty;

The optical fiber transmission line is faulty;

Processing
method

The tail fiber and the flange between the local-end ODF and
the equipment are faulty;
The local-end optical receiver is faulty.

The normal receiving optical power should be less than -8dBm


and greater than -28dBm.
1. Use the optical power meter to detect the power for receiving
optical signal at local end to see if the power is within the
above-mentioned range.
Y-> Goto step 3.
N-> It means the optical module is faulty. In this case, goto
step 2.
2. Replace the optical module or board, and then check whether
the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Detect the transmitting optical signal at the transmitting end
of the peer-end office to see if the power is within the
specified range.
Y-> Goto step 5.
N-> It means that there are faults at the peer end. In this
case, goto step 4.
4. Check the peer-end office. After troubleshooting the peerend office, check whether the alarm disappears.
Y-> End.
N-> Goto step 5.
5. There may be something wrong with the transmission
equipment. Troubleshoot the transmission equipment or
Contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Loss of Frame


Alarm
Information

Alarm code: 1793

System type: MP NE Equipment Alarm

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99

ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Severity: Major

Alarm description: SDH/SONET: Loss Of Frame (LOF).

The upstream SDH equipment is faulty.


Ask the related maintenance personnel to troubleshoot the SDH
transmission equipment. Contact ZTE Corporation if the problem
can not be solved.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Regenerator Section


Trace Mismatch/Section Trace
Mismatch
Alarm
Information

Alarm code: 1794

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: regeneration section track


mismatch (RS_TIM).

Reason

The optical fiber on the Optical Distribution Frame (ODF) is


wrongly connected during optic fiber cutover and scheduling, or
the expected value is wrongly set in the network management
system.

Processing
method

1. Check whether there is something wrong with the optic fiber


connections on ODFs at the local end and the peer end.
Y-> Goto step 2.
N-> Goto step 3.
2. Have the optic fiber well connected, and check whether the
alarm disappears.
Y-> End.
N-> Goto Step 3
3. Check whether the expected values of the section access
point identifier at both ends are consistent.
Y-> Goto step 5.
N-> Goto step 4.
4. Configure the same expected value for the section access
point identifier at both ends, and then check whether the
alarm disappears.
Y-> End.
N-> Goto Step 5

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Chapter 1 Alarm Message Handling

5. Contact ZTE Corporation if the problem can not be solved.


Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: MS-AIS, Line Alarm


Indication Signal
Alarm
Information

Alarm code: 1795

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: Multiplexing Section Alarm


Indication Signal (MSAIS).

Reason

There are faults in the upstream equipment, including LOS, LOF


and RS TIM.

Processing
method

Eliminate the primary fault according to the alarm generated


from the network node equipment in the corresponding
multiplexing section. If the alarm can not be eliminated, Contact
ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Multiplex Section Farend Reception Failure/Line Far-end


Reception Failure
Alarm
Information

Alarm code: 1796

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: SDH/SONET: multiplexing section remote


receiving failure (MSFERF).

Reason

There are faults in the uplink direction of the downstream


equipment.

Processing
method

Eliminate the primary fault according to the alarm generated


from the network node equipment in the corresponding
multiplexing section. If the alarm can not be eliminated, Contact
ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

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101

ZXWN MGW Media Gateway Alarm and Notification Information

SDH/SONET: Signal Failure


Alarm
Information

Reason

Alarm code: 1797

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: Signal Failure (SF).

Processing
method

Error codes occur because the fiber pigtail on the downlink


direction of all the NEs in the multiplexing section where the
board is located is contaminated, transmission line
attenuation enhances or the optical transmission mode
changes.
The ADM sending equipment is faulty.

1. Check whether the fiber pigtails are contaminated.


Y-> Goto step 2.
N-> Goto Step 3
2. Clean the fiber pigtails, and check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.
3. Use the optical power meter to detect the optical power
attenuation of each connection point in the downlink
direction in the corresponding multiplexing section to see if it
is excessive.
Y-> Goto step 4.
N-> Goto Step 5
4. Adjust the attenuation to normal value, and check whether
the alarm disappears.
Y-> End.
N-> Goto Step 5
5. Ask the transmission network maintenance personnel to
check whether the ADM sending equipment is faulty. End
alarm handling.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Signal Deterioration


Alarm
Information

102

Alarm code: 1798

System type: MP NE Equipment Alarm

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Chapter 1 Alarm Message Handling

Severity: Minor

Alarm description: SDH/SONET: Signal Deterioration (SD).

Reason

Eliminate SF first when SD and SF occur at the same time. If SD


occurs alone, it can be concluded that the ADM transmission
device is faulty.

Processing
method

1. If SF occurs, eliminate SF first. If the problem still can not be


eliminated after SF is eliminated, goto step 2.
2. Check the optical fibers and fiber optical modules at the local
end and the peer end, and make sure the optical fibers are
well connected and the optical modules do not loose. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the optical modules or boards, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. It is required to ask the maintenance personnel to check the
peer-end office. After troubleshooting the peer end, check
whether the alarm disappears.
Y-> End.
N-> Goto Step 5.
5. There may be something wrong with the transmission
equipment. It is required to ask the maintenance personnel
troubleshoot the transmission equipment, or Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Loss of AU-4


Pointer/Loss of Channel Pointer
Alarm
Information

Reason
Processing
method

Alarm code: 1799

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: SDH/SONET: Loss of AU-4 pointer.

The upstream AU-4 pointer processing unit is faulty.


Ask the transmission network maintenance personnel to check
whether the upstream AU-4 pointer processing unit is faulty. If
no fault is found in the upstream AU-4 pointer processing unit,
Contact ZTE Corporation.

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103

ZXWN MGW Media Gateway Alarm and Notification Information

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: AU-AIS/Channel-AIS
Alarm
Information

Alarm code: 1800

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description:
Signal (AU4AIS).

SDH/SONET:

AU-4

Alarm

Indication

The upstream VC-4 channel control unit is faulty.


Check whether the upstream VC-4 channel control unit is faulty.
Ask the transmission network maintenance personnel to check
whether the upstream VC-4 channel control unit is faulty. If no
fault is found in the upstream VC-4 channel control unit, Contact
ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: HP-Trace
Mismatch/Patch Trace Mismatch
Alarm
Information

Alarm code: 1801

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: SDH/SONET: VC-4 signal trace mismatch


(VC4TIM).

Reason

The optical fiber on the ODF is wrongly connected, or the


expected value is wrongly set in the network management
system during optic fiber cutover and scheduling.

Processing
method

1. Check whether there is something wrong with the optical


fiber connections on ODFs at the local end and the peer end.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Correctly connect the optical fibers on ODFs at the local end
and the peer end, and then check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.

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Chapter 1 Alarm Message Handling

3. Check whether the expected values of the VC-4 channel


access point identifier (J1B) at both ends are consistent.
Y-> Goto Step 5.
N-> Goto Step 4.
4. Configure the same expected value for the VC-4 channel
access point identifier (J1B) at both ends, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 5.
5. Contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: HP
Unassembled/Path Unassembled
Alarm
Information

Alarm code: 1802

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: SDH/SONET: VC-4 unequipped (UNEQ).

Reason

During engineering installation, the internal cross connection of


SDH network is not complete, or the SDTB remote device is not
equipped with the channel where SDTB is located.

Processing
method

Ask the transmission network maintenance personnel to check


whether the upstream VC-4 channel control unit is faulty (C2B).

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: HP Label
Mismatch/Path Label Mismatch
Alarm
Information

Alarm code: 1803

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Alarm description: SDH: VC-4 channel label mismatch


(VC4PLM).

During engineering installation, the internal cross connection of


SDH network is not complete.

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Processing
method

Ask the maintenance personnel for transmission network to


check whether the upstream and downstream circuit
configuration (C2B) of the corresponding timeslot of the DXC
devices in each station is correct.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: HP Remote Reception


Failure
Alarm
Information

Alarm code: 1804

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description:
failure (VC4FERF).

SDH/SONET:

VC-4

remote

receiving

There are faults in the VC-4 channel where the board is located.
Eliminate the primary fault according to the alarm generated
from the network node equipment in the VC-4 channel where
the board is located. If the alarm can not be eliminated, Contact
ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: LOM
Alarm
Information

Alarm code: 1805

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

106

Alarm description:
multiframe.

SDH/SONET:

Loss

of

the

tributary

The upstream VC-4 channel control unit is faulty.


Ask the transmission network maintenance personnel to check
whether the upstream VC-4 channel control unit (H4) is faulty.

Verification

The alarm disappears, and the system works normally.

Precautions

None

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Chapter 1 Alarm Message Handling

SDH/SONET: Loss of TU
Pointer/Loss of Virtual Tributary
Pointer
Alarm
Information

Reason
Processing
method

Alarm code: 1806

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: Loss of the tributary pointer (TU12LOP).

The upstream TU tributary pointer processing unit is faulty.


Ask the transmission network maintenance personnel to check
whether the upstream TU-12 tributary pointer processing unit is
faulty. If the problem still cannot be solved, Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: Tributary Unit Alarm


Indication Signal/Virtual Tributary
Alarm Indication Signal
Alarm
Information

Alarm code: 1807

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: SDH/SONET: Tributary alarm indication


signal (TU12AIS)

Reason

A fault occurs in the upstream TU-12 tributary pointer


processing unit, which may be TU AIS, TU LOM, TU LOP, or TU
UNEQ.

Processing
method

Ask the transmission network maintenance personnel to check


whether the upstream TU-12 tributary pointer processing unit is
faulty. If the problem still can not be solved, Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

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SDH/SONET: LP Remote Defect


Indication/Virtual Tributary Remote
Defect Indication
Alarm
Information

Alarm code: 1808

System type: MP NE Equipment Alarm

Severity: Warning

Reason

Alarm description: SDH/SONET: Tributary remote defect


indication.

1. A function fault occurs in the local TU-12 tributary.


2. Function faults occur in the equipment of other nodes on the
TU-12 tributary.

Processing
method

1. Check whether there is something wrong with the optic fiber


connections on ODFs at the local end and the peer end, and
check whether the TU-12 tributary pointer processing unit of
the upstream equipment is faulty.
Y-> Goto step 2.
N-> Goto step 3.
2. Have the optic fiber well connected (which is upstream
troubleshooting), and check whether the alarm disappears.
Y-> End.
N-> Goto Step 3
3. Check the alarm forms at both ends. Firstly detect the peerend alarm forms. Eliminate the peer-end alarms firstly.
Trough loopback operation, troubleshoot the local-end
equipment, transmission equipment and peer-end equipment
step by step. Software loopback and hardware loopback can
be applied.
4. Contact ZTE Corporation or replace the board if the problem
can not be solved.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: LP-RFI/Virtual
Tributary-RFI
Alarm
Information

108

Alarm code: 1809

System type: MP NE Equipment Alarm

Severity: Warning

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Chapter 1 Alarm Message Handling

Reason
Processing
method

Alarm description: SDH/SONET: Tributary remote failure


indication.

The upstream VC-12 tributary control unit is faulty.


1. Check whether there is something wrong with the optic fiber
connections on ODFs at the local end and the peer end, and
check whether the TU-12 tributary pointer processing unit of
the upstream equipment is faulty.
Y-> Goto step 2.
N-> Goto step 3.
2. Have the optic fiber well connected (which is upstream
troubleshooting), and check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Check the alarm forms at both ends. Firstly detect the peerend alarm forms. Eliminate the peer-end alarms firstly.
Trough loopback operation, troubleshoot the local-end
equipment, transmission equipment and peer-end equipment
step by step. Software loopback and hardware loopback can
be applied.
4. Contact ZTE Corporation or replace the board if the problem
can not be solved.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: LP-Trace
Mismatch/Virtual Tributary Trace
Mismatch
Alarm
Information

Alarm code: 1810

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description:
mismatch.

SDH/SONET:

Tributary

signal

track

Reason

During the cutover and dispatching of the cable, the cable


connection on Digital Distribution Frame (DDF) is wrong or the
expected value is wrongly set in the network management
system.

Processing
method

1. Check whether there is something wrong with the optical


fiber connections on ODFs at the local end and the peer end.
Y-> Goto Step 3.
N-> Goto Step 2.

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2. Correctly connect the optical fibers on ODFs at the local end


and the peer end, and then check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.
3. Check whether the expected values of the VC-12 channel
access point identifier (J2B) at both ends are consistent.
Y-> Goto Step 5.
N-> Goto Step 4.
4. Configure the same expected value for the VC-12 channel
access point identifier (J2B) at both ends, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 5.
5. Contact ZTE Corporation or replace the board.
Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: LP-Unloaded/Virtual
Tributary Unloaded
Alarm
Information

Alarm code: 1811

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: SDH/SONET: Tributary unequipped.

Reason

During engineering installation, the internal cross connection of


SDH network is not complete, or the remote tributary device is
not equipped.

Processing
method

1. Check the optical fibers and fiber optical modules at the local
end and the peer end, and make sure the optical fibers are
well connected and the optical modules do not loose. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. It is required to ask the maintenance personnel to check the
configuration connection at both ends. Check whether the
signal label received by this tributary is consistent with that
configured at local end. After confirmation, check whether
the alarm has been eliminated.
Y-> End.
N-> Goto Step 3.

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3. Ask the transmission equipment maintenance personnel to


use the SDH tester to check whether the upstream and
downstream circuit configuration of the corresponding
timeslot of each DXC node device on the transmission line is
correct. Check whether V5 byte configuration is consistent
with that at peer-end (The default configuration at local end
is asynchronous mapping.)
4. Replace the board, view alarm information, or Contact ZTE
Corporation.
The alarm disappears, and the system works normally.

Verification

Precautions

None

SDH/SONET: LP Label
Mismatch/Virtual Tributary Label
Mismatch
Alarm
Information

Alarm code: 1812

System type: MP NE Equipment Alarm

Severity: Warning

Alarm description: SDH/SONET: Tributary channel label


mismatch.

Reason

The upstream and downstream circuit configuration of the


corresponding timeslot of each DXC is incomplete. The
information of V5 signal label is inconsistent with that at the
peer end.

Processing
method

1. Check the optical fibers and fiber optical modules at the local
end and the peer end, and make sure the optical fibers are
well connected and the optical modules do not loose. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. It is required to ask the maintenance personnel to check the
configuration connection at both ends. Check whether the
information of V5 signal label is consistent with that at the
peer end. After confirmation, check whether the alarm
disappears.
Y-> End.
N-> Goto Step 3.
3. Replace the board, view alarm information, or Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

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SDH/SONET: VC-4 Signal Failure


Alarm
Information

Reason

Alarm code: 1814

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: High-order signal failure.

Processing
method

Error codes occur because the fiber pigtail on the downlink


direction of all the NEs in the multiplexing section where the
board is located is contaminated, transmission line
attenuation enhances or the optical transmission mode
changes.
The ADM sending equipment is faulty.

1. Check the optical fibers and optical modules at the local end
and the peer end, and make sure the optical fibers are well
connected and the optical modules do not loose. Check
whether the alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Replace the optical modules or boards, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. It is required to ask the maintenance personnel to check the
peer-end office. After troubleshooting the peer end, check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. There may be something wrong with the transmission
equipment. It is required to ask the transmission equipment
maintenance personnel to do troubleshooting or Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: VC-4 Signal


Deterioration
Alarm
Information

112

Alarm code: 1815

System type: MP NE Equipment Alarm

Severity: Minor

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Chapter 1 Alarm Message Handling

Alarm description: SDH/SONET: VC-4 signal deterioration.

Reason

When SD and SF occur at the same time, eliminate SF first.


When only SD occurs, it can be concluded that the ADM sending
equipment is faulty.

Processing
method

1. If there is SF in VC-4, eliminate it first. If the problem still


cannot be eliminated, goto step 2.
2. Check the optic fibers and fiber optical modules at the local
end and the peer end, and make sure the fibers are well
connected and the optical modules do not loose.
Y-> End.
N-> Goto Step 3.
3. Replace optical modules or boards, and then check whether
the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. It is required to ask the maintenance personnel to check the
peer-end office. After troubleshooting the peer end, check
whether the alarm disappears.
Y-> End.
N-> Goto Step 5.
5. There may be something wrong with the transmission
equipment. It is required to ask the transmission equipment
maintenance personnel to do troubleshooting or Contact ZTE
Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: MS-Remote Error


Indication
Alarm
Information

Reason

Alarm code: 1820

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: MS-remote error indication.

The receiving signal attenuation is big.

The sending part of the directly-connected transmission


equipment is faulty.

The fiber pigtail is not clean, or the connector is incorrect.

The receiving part of the local end is faulty.

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Processing
method

1. Check the optic fibers and optic modules at the local end and
the peer end, and make sure the fibers are well connected
and the optic modules are not loose. Then check whether the
alarm disappears.
Y-> End.
N-> Goto Step 2.
2. Replace the optic modules or boards, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. The maintenance personnel are required to check the peerend office. After troubleshooting at the peer end, check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. There may be something wrong with the transmission
equipment. The transmission equipment maintenance
personnel are required to troubleshoot the transmission
equipment, or contact ZTE Corporation.

Verification

The alarm disappears, and the system works normally.

Precautions

None

SDH/SONET: HP-Remote Error


Indication
Alarm
Information

Reason

Alarm code: 1821

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: SDH/SONET: HP-remote error indication.

The receiving signal attenuation is big.

Processing
method

The sending part of the directly-connected transmission


equipment is faulty.

The fiber pigtail is not clean, or the connector is incorrect.

The receiving part of the local end is faulty.

1. Check the optic fibers and optic modules at the local end and
the peer end, and make sure the fibers are well connected
and the optic modules are not loose. Then check whether the
alarm disappears.
Y-> End.
N-> Goto Step 2.

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2. Replace the optic modules or boards, and then check


whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. The maintenance personnel are required to check the peerend office. After troubleshooting at the peer end, check
whether the alarm disappears.
Y-> End.
N-> Goto Step 4.
4. There may be something wrong with the transmission
equipment. The transmission equipment maintenance
personnel are required to troubleshoot the transmission
equipment, or contact ZTE Corporation.
Verification

The alarm disappears, and the system works normally.

Precautions

None

Semi-fixed Connection Error


Alarm
Information

Reason
Processing
method

Alarm code: 25602

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The semi-fixed connection is exceptional.

There are errors in the configuration, or the chip is faulty.


Check the configuration and replace the board. If the alarm still
exists, contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

T-net Center Fault


Alarm
Information

Reason
Processing
method

Alarm code: 8394008

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: There are faults in the T-net center.

There are faults in the board of the T-net center.


1. Replace the slot, and check whether the alarm disappears.
Y-> End.
N-> Goto Step 2.

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2. Replace the board, and check whether the alarm disappears.


Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

BGP Interface Down, Neighbor Link


Broken
Alarm
Information

Alarm code: 21585

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The BGP interface is down, and the


neighbor link is broken.

The message that the local port is down is received.


1. Check whether the interface is activated (using command
show ip interface brief).
Y-> Contact ZTE Corporation.
N-> Goto Step 2.
2. Check whether the port is connected to the network correctly.
Y-> Contact ZTE Corporation.
N-> Connect the port to the network correctly.

Verification

The alarm disappears.

Precautions

None

Incorrect OSPFv3 Virtual Interface


Configuration
Alarm
Information

Alarm code: 28227

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: There are errors in the OSPFv3 virtual


interface configuration.

There are errors in the virtual link configuration.


Check whether parameters HelloInterval, DeadInterval and
Options are identical with those of the neighbor at the peer end.
Y-> Contact ZTE Corporation.

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N-> Modify configuration parameters and make OSPF parameter


settings identical at both ends.
Verification

The alarm disappears.

Precautions

None

Incorrect OSPFv3 Interface


Configuration
Alarm
Information

Alarm code: 28228

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: There are errors in the OSPFv3 interface


configuration.

There are errors in the interface configuration.


Check whether parameters HelloInterval, DeadInterval and
Options are identical with those of the neighbor at the peer end.
Y-> Contact ZTE Corporation.
N-> Modify configuration parameters and make OSPF parameter
settings identical at both ends.

Verification

The alarm disappears.

Precautions

None

Router ID not Configured for


OSPFv3
Alarm
Information

Alarm code: 28231

System type: MP NE Equipment Alarm

Severity: Minor

Reason
Processing
method

Alarm description: The OSPFv3 is not configured with router


ID.

The OSPFv3 is not configured with router ID.


Configure an IPv4 address for an interface (It is recommended
to configure an IPv4 address for the Loopback interface), make
it to be a RouterID, and then re-create an OSPF process. Check
whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

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Precautions

None

RouterID Conflict in OSPFv3 Area


Alarm
Information

Reason
Processing
method

Alarm code: 28224

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The RouterIDs conflict in the OSPFv3 area.

The RouterIDs conflict.


Modify the RouterID of the local end or peer end, restart the
OSPF process, and check whether this alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

OMS Alarm
This section introduces the Network Management System (NMS)
Alarm description.

Frequency of Warning Overload


Alarm
Information

Alarm code: 1

System type: Correlation alarm

Severity: Unknown

Reason
Processing
method

118

Alarm description: The frequency of the specified alarm


exceeds the threshold.

The frequency of the specified alarm exceeds the threshold.


Solve the problem according to the reason of the original alarm,
and reduce the frequency of the original alarm.

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

The Time in which the Designated


Alarm Remains Active has Expired
Alarm
Information

Alarm code: 2

System type: Correlation alarm

Severity: Unknown

Alarm description: The duration of the specified alarm being


in the active status exceeds the threshold.

Reason

The duration of the specified alarm being in the active status


exceeds the threshold.

Processing
method

Process the original alarm according to the reason in time to


eliminate it.

Verification

The alarm disappears.

Precautions

None

The Time in which the Designated


Alarm Remains Unacknowledged
has Expired
Alarm
Information

Alarm code: 3

System type: Correlation alarm

Severity: Unknown

Alarm description: The duration of the specified alarm being


in the unknown status exceeds the threshold.

Reason

The duration of the specified alarm being in the unknown status


exceeds the threshold.

Processing
method

Confirm the original alarm in time, or process the original alarm


according to the reason in time to eliminate it.

Verification

The alarm disappears.

Precautions

None

Hard Disk Usage of Database Server


Overload
Alarm
Information

Alarm code: 1001

System type: System management

Severity: Unknown

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Reason
Processing
method

Alarm description: The usage rate of the database hard disk


exceeds the threshold.

The usage rate of the database hard disk is too high.


Periodically clear up the database and export the history data.

Verification

The alarm disappears.

Precautions

None

CPU Usage of Application Server


Overload
Alarm
Information

Alarm code: 1002

System type: System management

Severity: Major

Reason
Processing
method

Alarm description: The usage rate of the COP of the


application server exceeds the threshold.

The usage rate of the COP of the application server exceeds the
threshold.
Ask the system administrator to check it.

Verification

The alarm disappears.

Precautions

None

Ram Usage of Application Server


Overload
Alarm
Information

Alarm code: 1003

System type: System management

Severity: Major

120

Alarm description: The usage rate of the memory of the


application server exceeds the threshold.

Reason

The usage rate of the memory of the application server exceeds


the threshold.

Processing
method

Ask the system administrator to check it or expand the memory.

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

Hard Disk Usage of Application


Server Overload
Alarm
Information

Alarm code: 1004

System type: System management

Severity: Major

Alarm description: The used rate of the hard disk of the


application server exceeds the threshold.

Reason

The usage rate of the hard disk of the application server exceeds
the threshold.

Processing
method

Ask the system administrator to clear up the system or expand


the space of the hard disk.

Verification

The alarm disappears.

Precautions

None

Log Table Usage of Application


Server Overload
Alarm
Information

Alarm code: 1005

System type: System management

Severity: Major

Alarm description: The space used by the logs on the


application server exceeds the threshold.

Reason

The space used by the logs on the application server exceeds


the threshold.

Processing
method

Ask the system administrator to clear the log table data or


export the data.

Verification

The alarm disappears.

Precautions

None

Directory Size Exceed the Threshold


Alarm
Information

Alarm code: 1006

System type: System management

Severity: Major

Reason

Alarm description: The size of the directory exceeds the


threshold.

The size of the directory exceeds the threshold.

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Processing
method

Ask the system administrator to clear the data under the


directory.

Verification

The alarm disappears.

Precautions

None

Link to Office Is Broken


Alarm
Information

Reason
Processing
method

Alarm code: 1007

System type: System management

Severity: Major

Alarm description: The link to the superior office is broken.

The link to the superior office is broken.


The system administrator checks the status of the link to the
superior office.

Verification

The alarm disappears.

Precautions

None

Database Space Usage too Large


Alarm
Information

Alarm code: 1008

System type: System management

Severity: Unknown

Alarm description: The available space of the database is too


small.

Reason

The available space of the network management database is too


small, which is less than the set threshold.

Processing
method

Periodically clear up the database and export the history data;


or add the space of the database.

Verification

The alarm disappears.

Precautions

None

User Continuously Input Invalid


Password while Logining
Alarm
Information

122

Alarm code: 1000

System type: Security alarm

Severity: Major

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Chapter 1 Alarm Message Handling

Alarm description: The user continuously inputs invalid


passwords while logging in the network management system.

Reason

The user uses invalid usernames and passwords to log in the


network management system.

Processing
method

Use valid usernames and passwords to log in the network


management system again and check the validity of the user.

Verification

The alarm disappears.

Precautions

None

Processing Alarm
This section introduces the processing error alarm.

FLASH Device Failure Alarm


Alarm
Information

Alarm code: 3073

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The FLASH equipment failed to be


initialized.

Flash is damaged.
1. Check whether there is any backup board for replacement.
Y-> Replace the board, and then check whether the alarm
disappears. Yes-> End. No-> Goto Step 2.
N-> Goto Step 2
2. Record the alarm information and Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

The Config Data of Sntp in DBS Is


Wrong
Alarm
Information

Alarm code: 4096

System type: MP NE Equipment Alarm

Severity: Minor

Reason

Alarm description: The configuration data of the database


that the Sntp client gets is illegal.

There are errors in the data configuration.

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Processing
method

Check the configuration data of the database.

Verification

The alarm disappears.

Precautions

None

T Network Connection Not Conform


to Configuration
Alarm
Information

Alarm code: 5120

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The fibers are incorrectly connected.

Reason

T network fiber connection does not conform to the optical


interface connection relation configured on the background.

Processing
method

1. Check the connection relation configured for the board and


the fiber connection on the rack in the configuration
management, making sure the fiber is connected in position.
Then check whether the fiber connection conforms to the
configured connection relation.
Y-> Goto Step 2.
N-> Modify the fiber connection or the connection
configuration to keep them consistent. End the alarm
handling.
2. Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

GE Routing Exceptional
Alarm
Information

Reason

Alarm code: 5121

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Exception in the GE routing.

1. The fiber connection between the UIM and the UIM/GLI is


incorrect, or no fiber is inserted.
2. The UIM background configuration is inconsistent with the
foreground physical configuration.
3. There are exceptions in receiving/sending the detection
packets on the UIM link.

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Processing
method

1. The BUSN-BUSN double-shelf interconnection or BUSN-BPSN


multi-shelf cascade connection can be configured for the UIM.
Then check whether the background configuration is
consistent with the foreground physical connection.
N-> Adjust the connection according to the configuration
requirements, and the alarm will disappear.
Y-> Goto Step 2.
2. If the configuration is consistent with the actual connection,
but the alarm still exists, check the fiber connection to see if
there is cross interconnection.
Y-> Contact ZTE Corporation.
N-> Change the fiber physical connection.

Verification

The alarm disappears.

Precautions

None

DB Config Doesn't Fit for Device


Alarm
Information

Alarm code: 5123

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The database configuration does not


conform to the hardware equipment.

Reason

The equipment type configured in the database is not consistent


with the board hardware.

Processing
method

1. Check the background configuration according to the


additional information of the alarm to see if the configuration
conforms to the board hardware.
Y-> Goto step 2.
N-> Modify the configuration according to the board
hardware and re-power on the board. The alarm will
disappear.
2. If the database configuration is consistent with the board
hardware, but the alarm still exists, Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Alarm Due to Inconsistent Office No.


Alarm
Information

Alarm code: 5383

System type: MP NE Equipment Alarm

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ZXWN MGW Media Gateway Alarm and Notification Information

Reason
Processing
method

Severity: Major

Alarm description: Alarm due to the office No. inconsistent.

The office No. exported from the OMP database is inconsistent


with that previously saved on the OMP.
Restart the active and the standby OMP boards at the same time,
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Alarm Due to Inconsistent Area


Code
Alarm
Information

Reason
Processing
method

Alarm code: 5384

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: Alarm due to the area code inconsistent.

The area code exported from the OMP database is inconsistent


with that previously saved on the OMP.
Restart the active and the standby OMP boards at the same time,
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Alarm Due to Inconsistent MAC


Address of Background OMP (OMC)
Alarm
Information

Alarm code: 5385

System type: MP NE Equipment Alarm

Severity: Major

Reason

126

Alarm description: The OMP gives the alarm because the mac
address of the background OMP is inconsistent.

The OMC Mac address read from the OMP database


inconsistent with that previously saved on the OMP.

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is

Chapter 1 Alarm Message Handling

Processing
method

Restart the active and the standby OMP boards at the same time,
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Alarm Due to Inconsistent IP


Address of Background OMP (OMC)
Alarm
Information

Alarm code: 5386

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The OMP gives the alarm because the IP


address of the background OMP is inconsistent.

The OMC IP address read from the OMP database is inconsistent


with that previously saved on the OMP.
Restart the active and the standby OMP boards at the same time,
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Alarm Due to Inconsistent MP Type


Alarm
Information

Alarm code: 5387

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The OMP gives the alarm because the MP


type is inconsistent.

The module type read from the MP database is inconsistent with


that previously saved on the MP.
1. Check whether the MP is OMP.
Y-> Goto Step 2.
N-> Restart the board, and then check whether the alarm
disappears. Y-> end. N-> Contact ZTE Corporation.

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ZXWN MGW Media Gateway Alarm and Notification Information

2. Set the start mode to foreground start, or modify the startup


file configuration on the background to make it consistent
with the database configuration.
Restart the active and the standby OMP boards at the same
time, and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

Start File Does Not Exist


Alarm
Information

Alarm code: 5388

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The Bootcfg.ini startup file does not


exist.

The Bootcfg.ini startup file does not exist.


Restart the active and the standby OMP boards at the same time,
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

A (CPU) Subcard Is Online, but Is


not Configurated by Database.
Alarm
Information

Alarm code: 5389

System type: MP NE Equipment Alarm

Severity: Warning

Reason
Processing
method

Alarm description: The (CPU) sub-card is physically in


position, but it is not configured in the database.

The (CPU) sub-card is physically in position, but it is not


configured in the database.
1. Confirm if it is required to use this sub-card.
Y- Configure the related CPU in the database, and goto Step
2.
N-> Pull out this CPU sub-card and then goto Step 2.

128

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Chapter 1 Alarm Message Handling

2. Check whether the alarm disappears.


Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

A (CPU) Subcard Is not Online, but


Has Been Configured by Database.
Alarm
Information

Alarm code: 5390

System type: MP NE Equipment Alarm

Severity: Major

Reason
Processing
method

Alarm description: The (CPU) sub-card is not physically in


position, but it is configured in the database.

The (CPU) sub-card is not physically in position, but it is


configured in the database.
1. Check whether this sub-card is inserted in position.
Y-> Pull out the board and insert the sub-card in position.
Then power on the board again and goto step 3.
N-> Goto Step 2.
2. Confirm if it is required to use this sub-card.
Y-> Insert this CPU sub-card and then goto Step 3.
N-> Delete the related configuration in the database, and
goto Step 3.
3. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

OMP GateWay IP Different from DBs


Alarm
Information

Alarm code: 5391

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The IP address of the gateway of the OMP


in the BootCfg.ini file is inconsistent with that configured in
the database.

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129

ZXWN MGW Media Gateway Alarm and Notification Information

Reason

The IP address of the gateway read from the OMP database is


inconsistent with that previously saved on the OMP.

Processing
method

Restart the active and the standby OMP boards at the same time
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

OMC Server IP Different from DBs


Alarm
Information

Alarm code: 5392

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The IP address of the OMC Server in the


BootCfg.ini file is inconsistent with that configured in the
database.

Reason

The IP address of the OMC Server read from the OMP database
is inconsistent with that previously saved on the OMP.

Processing
method

Restart the active and the standby OMP boards at the same time
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

OMC Gateway Mask Different from


DBs
Alarm
Information

Alarm code: 5393

System type: MP NE Equipment Alarm

Severity: Major

130

Alarm description: The mask of the gateway in the


BootCfg.ini file is inconsistent with that configured in the
database.

Reason

The mask of the OMC gateway read from the OMP database is
inconsistent with that previously saved on the OMP.

Processing
method

Restart the active and the standby OMP boards at the same time
and then check whether the alarm disappears.

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Chapter 1 Alarm Message Handling

Y-> End.
N-> Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

OMP Config Changes


Alarm
Information

Reason
Processing
method

Alarm code: 5394

System type: MP NE Equipment Alarm

Severity: Critical

Alarm description: The OMP configuration was changed.

The key configuration data of the OMP is changed.


Restart the active and the standby OMP boards at the same time
and then check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

Far End Is in Starting-up State


Alarm
Information

Alarm code: 19200

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The remote IMA group connected with the


local IMA group is in the startup status.

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group status machine being in the startup
status.

Processing
method

Check whether the UIM/DTB connection, the clock and the trunk
cable connection are correct, and confirm that the IMA
equipment at the opposite end runs normally.

Verification

The alarm disappears.

Precautions

None

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131

ZXWN MGW Media Gateway Alarm and Notification Information

FE Reports Unacceptable
Configuration Parameters (M size)
Alarm
Information

Alarm code: 19201

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The remote IMA group enters into the


status of configuration failure because the local end refuses
to participate in the negotiable parameter (frame length)
configuration.

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group being in the configuration failure
status. The reason why the remote IMA group enters into this
status is because the local end refuses to configure the frame
length.

Processing
method

Check whether the frame length configurations at both the local


group and the remote group are consistent.

Verification

The alarm disappears.

Precautions

None

Far End Reports Unacceptable


Configuration Parameters
(Unadaptable Symmetry)
Alarm
Information

Alarm code: 19202

System type: MP NE Equipment Alarm

Severity: Major

132

Alarm description: The remote IMA group enters into the


status of configuration failure because the local end refuses
to participate in the negotiable parameter (symmetry of
configuration and operation) configuration.

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group being in the configuration failure
status. The reason why the remote IMA group enters into this
status is because the local end refuses to configure the
symmetry-related parameters.

Processing
method

Check whether the group symmetry-related parameters at the


remote group are correctly configured.

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

Far End Reports Unacceptable


Configuration Parameters
(Unadaptable IMA version)
Alarm
Information

Alarm code: 19203

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The remote IMA group enters into the


status of configuration failure because the local end refuses
to participate in the negotiable parameter (IMA protocol
version number) configuration.

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group being in the configuration failure
status. The reason why the remote IMA group enters into this
status is because the local end refuses to configure the IMA
protocol version number.

Processing
method

Check whether the protocol version parameters at both the local


group and the remote group are correctly configured.

Verification

The alarm disappears.

Precautions

None

Far End reports Unacceptable


Configuration Parameters (Other
reasons)
Alarm
Information

Alarm code: 19204

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The remote IMA group enters into the


status of configuration failure because the local end refuses
to participate in the negotiable parameter configuration
(other reasons).

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group being in the configuration failure
status. The reason why the remote IMA group enters into this
status is because the local end refuses to participate in the
negotiable parameter configuration.

Processing
method

Check whether the parameters at both the local group and the
remote group are correctly configured.

Verification

The alarm disappears.

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ZXWN MGW Media Gateway Alarm and Notification Information

Precautions

None

FE Is in Blocked State
Alarm
Information

Alarm code: 19205

System type: MP NE Equipment Alarm

Severity: Major

Reason

Processing
method

Alarm description: The remote IMA group connected with the


local IMA group is in the blocking status.

The alarm occurs when the local IMA group receives the report
of the remote IMA group status machine being in the blocking
status.
Check the status of the remote IMA group.

Verification

The alarm disappears.

Precautions

None

FE Is in Insufficient Links State


Alarm
Information

Alarm code: 19206

System type: MP NE Equipment Alarm

Severity: Major

Alarm description: The remote IMA group connected with the


local IMA group is in the status of having insufficient links.

Reason

The alarm occurs when the local IMA group receives the report
of the remote IMA group status machine being in the status of
having insufficient links.

Processing
method

Check the statuses of the links in the remote IMA group to


confirm that the number of active links is greater than or equal
to the configured minimum number of activated links.

Verification

The alarm disappears.

Precautions

None

Near-End IMA Group Configuration


Failure
Alarm
Information

134

Alarm code: 19207

System type: MP NE Equipment Alarm

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Chapter 1 Alarm Message Handling

Severity: Major
Alarm description: The local IMA group goes into the status
of configuration failure because the remote IMA group
refuses to participate in the negotiable parameter
configuration.

Reason

Since the group parameters configured in the local IMA group do


not match those configured in the remote IMA group, and the
IMA configuration parameters sent from the remote end through
ICP cells are rejected, the local IMA group goes into
Config_Aborted status.

Processing
method

Check whether IMA group parameters configured on both local


end and remote end are correct and match each other.
Y-> Contact ZTE Corporation.
N-> Modify IMA group parameters, and check whether the alarm
disappears. Y-> End. No-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

No Response to Requesting
Database for Secondary Forwarding
Table Information
Alarm
Information

Alarm code: 19968

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: There is no response to getting the


information of the level-2 forwarding table from the database.

1. The OMP is not powered on normally.


2. Control plane messages are delayed.

Processing
method

1. Restart the OMP board to see if it works normally.


Y-> Goto Step 2.
N-> Goto Step 4.
2. Restart the UIM board to see if it works normally.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the alarm disappears.
Y-> Goto Step 5.
N-> Goto Step 4.
4. Record the detailed information and contact ZTE Corporation.

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ZXWN MGW Media Gateway Alarm and Notification Information

5. End the alarm handling.


Verification

The alarm disappears.

Precautions

None

No Response to Requesting the


System for Secondary Forwarding
Table Port Information
Alarm
Information

Alarm code: 19969

System type: MP NE Equipment Alarm

Severity: Major

Reason

Alarm description: There is no response to getting the port


information of the level-2 forwarding table from the system.

1. The system control process on the UIM board is not powered


on normally.
2. The number of IP addresses configured for sub-units in one
shelf is more than 200 (that is the maximum).

Processing
method

1. Restart the UIM board to see if it works normally.


Y-> Goto Step 2.
N-> Goto Step 4.
2. Log in the oam background and enter the protocol mode to
view the IP configuration of the port by using the show ip
interface brief command. Check whether the number of of
IP addresses configured for sub-units in one shelf is more
than 200.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Delete some IP addresses to make the number less than 200.
Check whether the alarm disappears.
Y-> Goto Step 4.
N-> Goto Step 5.
4. Record the detailed information and contact ZTE Corporation.
5. End the alarm handling.

136

Verification

The alarm disappears.

Precautions

None

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Chapter 1 Alarm Message Handling

SCCP SSN Is Invalid


Alarm
Information

Reason

Alarm code: 8398848

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: The SCCP subsystem is unavailable.

1. The remote signaling point sub-system exits services.


2. The remote signaling point is inaccessible.
3. The remote office deletes a SSN.
4. The SSN is not configured in the remote office, but the SSN
of the remote office is configured at the local end, causing
SST test failure at the local end.

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether the system has a heavy traffic.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Query performance statistics data to check whether the
load is evenly shared among links. Y-> Goto Step 1. N->
Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.
Verification

The alarm disappears.

Precautions

None

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137

ZXWN MGW Media Gateway Alarm and Notification Information

Port Work Mode Doesn't Match


Settings
Alarm
information

Alarm code: 5649

System type: NE Alarm

Severity: Major

Alarm description: The port work mode does not match the
settings.

Reason

Setting work mode for this external port fails because of


performance or peer end factors.

Processing
method

1. Check whether the work mode on the peer end is correctly


set, which should match the work mode set on the local end.
Y-> Goto Step 2.
N-> Modify the work mode setting on the peer end to make
it consistent with that on the local end, and then check
whether the alarm disappears. Y-> End. N-> Goto Step 2.
2. Check whether the work mode on the local end is correctly
set.
Y-> Contact ZTE Corporation.
N-> Modify the work mode setting on the local end, and then
check if the alarm is eliminated. Y-> End. N-> Contact ZTE
Corporation.

Verification

The alarm disappears.

Precautions

None

Number of Management Module


Alarms Exceeds the Threshold
Alarm
information

Alarm code: 8411649

System type: NE Alarm

Severity: Major

Reason
Processing
method

Alarm description: The number of management module


alarms exceeds the threshold.

The foreground alarm pool is full of alarm information.


1. Check whether there is any virtually configured resource
temporarily not in use.
Y-> Delete the virtually configured resources. Go to Step
2. Check whether the alarm disappears.
Y-> End

138

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 1 Alarm Message Handling

N-> Contact ZTE Corporation.


Verification

The alarm disappears.

Precautions

None

Number of Alarms over Threshold


Alarm
information

Alarm code: 23040

System type: NE Alarm

Severity: Major

Reason
Processing
method

Alarm description: The number of board alarms exceeds the


threshold.

The foreground alarm pool is full of alarm information.


1. Check whether there is any virtually configured resource
temporarily not in use.
Y-> Delete the virtually configured resources. Go to Step
2. Check whether the alarm disappears.
Y-> End
N-> Contact ZTE Corporation.

Verification

The alarm disappears.

Precautions

None

NTP Time Exceeds Threshold


Alarm
information

Alarm code: 8392706

System type: NE Alarm

Severity: Minor

Alarm description: The NTP time exceeds the threshold.

Reason

Having a big difference with the local time, the NTP time
exceeds the threshold.

Processing
method

1. Check whether the interval between the alarm time and the
current environmental time exceeds 8 alarm periods.
Y-> Goto Step 3.
N-> Check whether the configured synchronization period is
too long. Y-> Adjust the synchronization period, wait for 8
alarm periods, and then goto Step 2.
2. Check whether the overload alarm disappears.
Y-> End.
N-> Go to Step 1.

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139

ZXWN MGW Media Gateway Alarm and Notification Information

3. Check whether this is any NTP server failure alarm.


Y-> Eliminate this alarm and goto Step 4.
N-> Goto Step 4.
4. Check whether the link between the OMP and the RPU is
broken.
Y-> Restore the link and goto Step 1.
N-> Goto Step 5.
5. Check whether the alarm threshold is too low.
Y-> Increase the threshold or change it to 0 if it is too small
(non-0 and generally smaller than 100), and then goto Step
1.
N-> Goto Step 6, if the threshold is larger than 100.
6. Initiate manually time synchronization from the background
and check whether this alarm disappears.
Y-> End.
N-> Note down the alarm information and contact ZTE
Corporation.
Verification

The alarm disappears.

Precautions

None

Routers with Conflicting System Id


Exist in Network
Alarm
information

Alarm code: 22598

System type: NE Alarm

Severity: Minor

Alarm description: Routers with conflicting system ID exist in


the network.

Reason

Under the protocol stack configuration mode, there are errors in


the system ID configuration in the ISIS instance configuraiton.

Processing
method

1. Check the system IF configuration in the ISIS instance on


the router by command show running config to see
whether there is any conflict.
Y-> Modify the system ID configuration in the instance.
Contact ZTE Corporation if the alarm still exists.
N-> Contact ZTE Corporation.

140

Verification

The alarm disappears.

Precautions

None

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Chapter

Notification Message
Handling

Overview
Introduction
Contents

This chapter introduces the notification information that may


appear in the ZXWN MGW system and the related solutions.
This chapter includes the following sections.
Sections

Page No.

Summary of Notification Messages

141

Notification Information

151

Summary of Notification
Messages
Notification messages refer to some normal events (or abnormal
events) during system running, such as module power-on,
active/standby changeover, and successful startup of the
database. As ordinary prompts or alerts, notification messages
do not need restoration.
Notification messages are not classified into levels.
Table 5 shows the summary of the notification messages.

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141

ZXWN MGW Media Gateway Alarm and Notification Information

TABLE 5 SUMM ARY OF NOTIFICATION MESSAGES

142

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

576

Trunk Slide

Yes

MP NE Equipment
Alarm

1600

One of CPUs on One


of Boards in This
Shelf Resets
Exceptionally

No

MP NE Equipment
Alarm

1856

APS CHANGE

No

MP NE Equipment
Alarm

2880

CPU Dead-loop

Yes

MP NE Equipment
Alarm

3136

Disk Is Full

Yes

MP NE Equipment
Alarm

3137

File Operation Failure

No

MP NE Equipment
Alarm

3392

Shortage of Timer
Resources

No

MP NE Equipment
Alarm

3648

UB Resource Shortage

No

MP NE Equipment
Alarm

3649

Swap Resource
Shortage

No

MP NE Equipment
Alarm

3904

Full Communication
Buffer Queue

No

MP NE Equipment
Alarm

3905

Transfer Functions of
Message Byte Order
Registered Repeatedly

Yes

MP NE Equipment
Alarm

5184

Base Process Power


on Failed

Yes

MP NE Equipment
Alarm

5185

Base Process Power


on Time out

Yes

MP NE Equipment
Alarm

5188

UIM CS Changeover

MP NE Equipment
Alarm

5189

Notification of
Active/Standby
Changeover

Yes

MP NE Equipment
Alarm

5192

Board's Workmode
Unsupported

Yes

MP NE Equipment
Alarm

5193

Notification of the
Power-on Status of
the Basic Process

Yes

MP NE Equipment
Alarm

5441

Port Status on GLI


Media Plane Is
Changed

No

MP NE Equipment
Alarm

5448

485 Set Failur

Yes

Confidential and Proprietary Information of ZTE CORPORATION

Yes

Chapter 2 Notification Message Handling

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

5700

Exceptional DSP
Reset

Yes

MP NE Equipment
Alarm

5701

Load error

Yes

MP NE Equipment
Alarm

5702

Trunk Configuration
Is Inconsistent with
Function of Boar

Yes

MP NE Equipment
Alarm

5703

Backboard Switch Set


Change.

Yes

MP NE Equipment
Alarm

5704

Work Mode of
Network Interface
Change

No

MP NE Equipment
Alarm

5709

Inconsistent CPU
Version with DSP
Version

Yes

MP NE Equipment
Alarm

5956

Board Version Error

Yes

MP NE Equipment
Alarm

5957

Doc Space Is not


enough to Save
VerFile

Yes

MP NE Equipment
Alarm

5958

IDE Files
Synchronization
Information

No

MP NE Equipment
Alarm

5959

Version Switch
Information

No

MP NE Equipment
Alarm

6720

Notice of Power-on
Status of C51 Board/
Board Soft Reset

No

MP NE Equipment
Alarm

8000

Dbs Table Load


Failure

Yes

MP NE Equipment
Alarm

8001

Master to Slave Sync


Failure

Yes

MP NE Equipment
Alarm

8002

OMP to MP Sync
Failure

Yes

MP NE Equipment
Alarm

8003

MP Data Distribution
Failure

Yes

MP NE Equipment
Alarm

8004

Failure of Saving One


Table

Yes

MP NE Equipment
Alarm

8005

Dbs File Buffer


Overflow

Yes

MP NE Equipment
Alarm

8006

Notification of
Modifying Data
Configuration Failed

Yes

MP NE Equipment
Alarm

8007

Save File Failed in


Master or Slave Path

Yes

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143

ZXWN MGW Media Gateway Alarm and Notification Information

144

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

8008

OMP Fails to Perform


Power-on Loading of
Version Table

Yes

MP NE Equipment
Alarm

8009

DBS Require
Configuration Failed

Yes

MP NE Equipment
Alarm

10304

SCCP GT Translation
Failure

Yes

MP NE Equipment
Alarm

10305

NID Is Not Configured

Yes

MP NE Equipment
Alarm

10306

NID Translation
Failure

No

MP NE Equipment
Alarm

10307

ISNI Constrained
Route Information
Repeat

Yes

MP NE Equipment
Alarm

10308

ISNI Unable to
Support the Route
Function

Yes

MP NE Equipment
Alarm

10309

NID Route Prompt


Failure

Yes

MP NE Equipment
Alarm

10310

Wrong Message Type


Use ISNI Function

Yes

MP NE Equipment
Alarm

10560

No Message Response
in the Link for a Long
Time

Yes

MP NE Equipment
Alarm

10822

Successful MGW
Registration

No

MP NE Equipment
Alarm

10823

MGW Registration
Failure

Yes

MP NE Equipment
Alarm

11328

Failed to Config Multichannel Controller

Yes

MP NE Equipment
Alarm

11329

Failed to Config
Digital Switch Chip

Yes

MP NE Equipment
Alarm

11330

Failure in Getting
Config Information
from Database

Yes

MP NE Equipment
Alarm

12608

SUA GT Translation
Failure

Yes

MP NE Equipment
Alarm

13632

M2PA Link Congested

No

MP NE Equipment
Alarm

13633

M2PA Processor
Outage

No

MP NE Equipment
Alarm

13888

ASP Status Changed

No

MP NE Equipment
Alarm

13889

AS Status Changed

No

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

13890

Receiving SIGTRAN
Error Message

Yes

MP NE Equipment
Alarm

13891

Receiving SIGTRAN
Notification Message

No

MP NE Equipment
Alarm

14144

Association
Establishment Failure

Yes

MP NE Equipment
Alarm

15424

Microcode Is
Abnormal

Yes

MP NE Equipment
Alarm

15936

Faulty 2400
Configuration Data

Yes

MP NE Equipment
Alarm

16192

Faulty 1200
Configuration Data

Yes

MP NE Equipment
Alarm

16193

SIG_IPI Forwards
Service Messages
Abnormally

Yes

MP NE Equipment
Alarm

16704

Faulty 2350
Configuration Data

Yes

MP NE Equipment
Alarm

17984

IP Fail to Get Route


Table Head or Entry

Yes

MP NE Equipment
Alarm

17985

IP Opr Static Rte Fail:


Del Srte

Yes

MP NE Equipment
Alarm

17986

IP Has no Match Epu


Globalport

Yes

MP NE Equipment
Alarm

17987

IP Create or Enable
Ifb Fail

Yes

MP NE Equipment
Alarm

17988

IP Rcv Epu Inform


Intf Up

No

MP NE Equipment
Alarm

17989

IP Rcv Eepu Inform


Intf Down

Yes

MP NE Equipment
Alarm

17990

SCS Informs RPU that


EPU Is down

Yes

MP NE Equipment
Alarm

17991

SCS Informs RPU that


EPU Is Removed.

Yes

MP NE Equipment
Alarm

17992

IP Opr Static Rte Fail:


Add Srte.

Yes

MP NE Equipment
Alarm

18240

TCP Received RST


Packet

Yes

MP NE Equipment
Alarm

18241

TCP Connection
Aborted

Yes

MP NE Equipment
Alarm

19008

Port Configuration
Failure

Yes

MP NE Equipment
Alarm

19009

Failure in Creating
PVC

Yes

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145

ZXWN MGW Media Gateway Alarm and Notification Information

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

19010

Failure in Deleting
PVC

Yes

MP NE Equipment
Alarm

19264

IMA Group Related


Operations Failure

Yes

MP NE Equipment
Alarm

19265

IMA Link Operations


Failure

Yes

MP NE Equipment
Alarm

19520

Some of High-Speed
Serial Links out of
Synchronism

Yes
Yes

19521

Number of SFrame
with Erroneous Frame
Format Exceeds
Threshold

Yes

19522

Number of CFrames
Discarded at the CSIX
Port N due to
Horizontal Check
Error Exceeds
Threshold

Yes

19523

Number of CFrames
Discarded at the CSIX
Port N due to Vertical
Check Error Exceeds
Threshold

Yes

19524

Number of incomplete
CFrames Discarded at
the CSIX Port N
Exceeds Threshold

Yes

19525

Number of CFrames
Discarded at the CSIX
Port N Due to Invalid
Frame Type Exceeds
Threshold

Yes

19526

Number of CFrames
Discarded at the CSIX
Port N due to Invalid
Frame Length
Exceeds Threshold

Yes

19527

Number of Out-ofSequence Frames


Discarded exceeds
the Threshold

19528

Number of Discarded
Frames due to CRC
Check Error Exceeds
Threshold

Yes

MP NE Equipment
Alarm
MP NE Equipment
Alarm

19529

2400 Configuration
Failure

Yes

MP NE Equipment
Alarm

MP NE Equipment
Alarm

MP NE Equipment
Alarm

MP NE Equipment
Alarm

MP NE Equipment
Alarm

MP NE Equipment
Alarm

MP NE Equipment
Alarm

146

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

19530

VSC872 Configuration
Failure

MP NE Equipment
Alarm

19776

APS Protection
Change Is Overtime

Yes

MP NE Equipment
Alarm

19777

Aps Switchover
Happens

Yes

MP NE Equipment
Alarm

20032

Level-2 Forwarding
Table Initialization
Failure

Yes

20033

Ethernet Port
Initialization on Media
Plane of UIM Board
Failure

Yes

MP NE Equipment
Alarm
MP NE Equipment
Alarm

20288

Brs Main Config


Request Timeout

Yes

MP NE Equipment
Alarm

20289

Brs Main Epu Register


Timeout

Yes

MP NE Equipment
Alarm

20290

Protocol Stack
Process Fails to Be
Powered on

Yes

MP NE Equipment
Alarm

20544

IP Offline Setting:
Invalid Interface

Yes

MP NE Equipment
Alarm

20545

IP Offline Setting:
Disable This IP Using
No IP Unnumbered
Command Firstly

Yes

MP NE Equipment
Alarm

20546

IP Offline Setting:
Interface Address
Addition Failure

Yes

MP NE Equipment
Alarm

20547

IP Offline Setting:
Failure in Writing to a
Database

Yes

MP NE Equipment
Alarm

20548

IP Offline Setting: IP
Address Deletion
Failure

Yes

MP NE Equipment
Alarm

20549

IP Offline Setting:
Invalid Address

Yes

MP NE Equipment
Alarm

20550

IP Offline Setting:
Invalid Nexthop

Yes

MP NE Equipment
Alarm

20553

IP Offline Setting:
Inconsistent IP
Address and Subnet
Mask

Yes

MP NE Equipment
Alarm

20554

IP Offline Setting:
Route Addition Failure

Yes

MP NE Equipment
Alarm

20555

IP Offline Setting: No
Matched Route

Yes

Yes

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147

ZXWN MGW Media Gateway Alarm and Notification Information

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

20556

IP Offline Setting:
Routing Deletion
Failure

Yes

MP NE Equipment
Alarm

20557

IP Offline Setting:
Next Hop Conflicts

Yes

MP NE Equipment
Alarm

20558

IP Offline Setting:
Next Hop not
Connected Directly

Yes

MP NE Equipment
Alarm

20559

IP Offline Setting:
None-Existent IP
Address

Yes

MP NE Equipment
Alarm

20561

IP Offline Setting:
Failure in Reading
Database

Yes

MP NE Equipment
Alarm

20562

IP Offline Setting: Not


an Ethernet Port

Yes

MP NE Equipment
Alarm

20563

IP Offline Setting:
MAC beyond Valid
Range

Yes

20564

IP Offline Setting:
Incorrect MAC Type
Transferred by
Database

Yes

MP NE Equipment
Alarm

20565

IP Offline Setting: The


Same IP Address in
the Network Section
Has Existed

Yes

MP NE Equipment
Alarm

20566

IP Offline
Configuration: Invalid
IP Broadcast Address

Yes

20567

IP Offline
Configuration: One
Interface Can Only Be
Configured Four IP
Addresses at Most

Yes

MP NE Equipment
Alarm

20568

IP Offline
Configuration:
Parameter Imported
From DB Is Null

Yes

MP NE Equipment
Alarm

20569

IP Offline Setting: IP
Address Has Existed

Yes

MP NE Equipment
Alarm

20570

IP Offline Setting:
Invalid Mask or
Network Prefix

Yes

MP NE Equipment
Alarm

20800

Failure in Allocating
Memory for ARP Table
Instance

Yes

MP NE Equipment
Alarm

MP NE Equipment
Alarm

148

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Chapter 2 Notification Message Handling

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

20801

Failure in Allocating
Memeory for ARP
Table Cache

Yes

MP NE Equipment
Alarm

20802

Conflicting IP
Addresses

Yes

MP NE Equipment
Alarm

20803

Conflicting MAC
Addresses in Subnet

Yes

MP NE Equipment
Alarm

21059

RIP Neighbor
Configuration Errors

Yes

MP NE Equipment
Alarm

21060

RIP Interface
Authentication Errors

Yes

MP NE Equipment
Alarm

21062

RIP Neighbor Age Out

Yes

MP NE Equipment
Alarm

21063

RIP Port Disabled

Yes

MP NE Equipment
Alarm

21064

RIP Port Enabled

No

MP NE Equipment
Alarm

21065

Incompatible RIP
Version Number

Yes

MP NE Equipment
Alarm

21312

Conflicting Router ID

Yes

MP NE Equipment
Alarm

21315

OSPF Virtual Link


State Changed

Yes

MP NE Equipment
Alarm

21316

OSPF Interface State


Changed

Yes

MP NE Equipment
Alarm

21319

Erroneous OSPF
Virtual Interface
Configuration

Yes

MP NE Equipment
Alarm

21320

Erroneous OSPF
Interface
Configuration

Yes

MP NE Equipment
Alarm

21324

OSPF Virtual Interface


Authentication Failure

Yes

MP NE Equipment
Alarm

21325

OSPF Interface
Authentication Failure

Yes

MP NE Equipment
Alarm

21326

Status of OSPF Virtual


Neighbor Transfers

Yes

MP NE Equipment
Alarm

21327

Status of OSPF
Neighbor Transfers

Yes

MP NE Equipment
Alarm

21329

LSDB Overflow

Yes

MP NE Equipment
Alarm

21568

Failure in Creating
BGP Instance

Yes

MP NE Equipment
Alarm

21570

Failure in Creating
BGP Neighbor

Yes

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149

ZXWN MGW Media Gateway Alarm and Notification Information

150

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

21572

Failure in Getting TCB


when BGP Connection
is Passively Open

Yes

MP NE Equipment
Alarm

21573

Failure in Getting TCB


when BGP Connection
is Actively Started

Yes

MP NE Equipment
Alarm

21575

BGP Fails to Enable


Passive

Yes

MP NE Equipment
Alarm

21576

BGP Fails to Enable


Actively Started TCB

Yes

MP NE Equipment
Alarm

21579

BGP Failed to Add


Neighbor to Group

Yes

MP NE Equipment
Alarm

21582

BGP Neighbor Failed


to Read Receive
Buffer

Yes

MP NE Equipment
Alarm

21584

Neighbor Hold Timer


Expires

Yes

MP NE Equipment
Alarm

21586

BGP Neighbor FSM


Error

Yes

MP NE Equipment
Alarm

21587

BGP State Changed

Yes

MP NE Equipment
Alarm

21607

BGP State Changed.

Yes

MP NE Equipment
Alarm

21825

Courier Create BGP


Fail

Yes

MP NE Equipment
Alarm

21826

Courier Create OSPF


Fail

Yes

MP NE Equipment
Alarm

21831

Courier Enable OSPF


by the RTR_ID Fail

Yes

MP NE Equipment
Alarm

21837

IP Forwarding Table
Fails to Create Routes

Yes

MP NE Equipment
Alarm

22336

Conflicting MAC
Address on Local
Office Port

Yes

MP NE Equipment
Alarm

22592

ISIS Timer Creation


Failure

Yes

MP NE Equipment
Alarm

22593

ISIS Hello Message


Authentication Failure

Yes

MP NE Equipment
Alarm

22594

ISIS LSP Message


Authentication Failure

Yes

MP NE Equipment
Alarm

22595

ISIS SNP Message


Authentication Failure

Yes

MP NE Equipment
Alarm

22596

ISIS Neighbor Status


Change

No

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

System Type

Alarm
Code

Alarm Description

Processing
Required

MP NE Equipment
Alarm

22597

Abnormal Message is
Received

No

MP NE Equipment
Alarm

22848

BFD Faults

Yes

MP NE Equipment
Alarm

23104

Alarm Pool Is over in


OAM ALARMMANAGER
Process

Yes

MP NE Equipment
Alarm

23105

OAM Frequently
Receives Alarms and
Notifications

No

MP NE Equipment
Alarm

23106

Board Self-Check
Failure

Yes

MP NE Equipment
Alarm

23107

Board Initialization
Failure

Yes

MP NE Equipment
Alarm

25664

Abnormal Half-Fixed
Connection Changes

Yes

MP NE Equipment
Alarm

25665

Erroneous Half-fixed
Connection Data
Configuration

Yes

MP NE Equipment
Alarm

26176

Clock Reference
Changed

No

MP NE Equipment
Alarm

26177

CLKG Reference
Quality Changed

Yes

MP NE Equipment
Alarm

26178

CLKG Work Mode


Changed

Yes

MP NE Equipment
Alarm

26179

Clock Source
Invalidation Reason
Changed

Yes

MP NE Equipment
Alarm

33604738

IUAs ASP State


Changed

Yes

MP NE Equipment
Alarm

33604739

IUAs AS State
Changed

Yes

MP NE Equipment
Alarm

33604740

IUA Receives an ERR


Message

Yes

MP NE Equipment
Alarm

33604741

IUA Receives an NTFY


Message

Yes

Notification Information
This section introduces the notification information that may
appear in the ZXWN MGW system and the related solutions.

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151

ZXWN MGW Media Gateway Alarm and Notification Information

Trunk Slide
Alarm
information
Reason
Processing
method

Alarm code: 576

Alarm information: E1 trunk slide.

The trunk receiving


transmitting clock.

clock

is

not

synchronous

with

the

There may be frequency difference between the trunk line clock


and the local receiving clock. Contact ZTE Corporation.

One of CPUs on One of Boards in


This Shelf Resets Exceptionally
Alarm
information
Reason
Processing
method

Alarm code: 1600


Alarm description: One CPU of a board in the shelf is
(exceptionally) reset.

A CPU of a board in the shelf is (exceptionally) reset. The cause


can be found out through viewing the error log of the OMP.
None

APS CHANGE
Alarm
information
Reason
Processing
method

Alarm code: 1856


Alarm description: SDH: Automatic protection switchover
event.

The APS switchover event occurs.


1. If it is because of manual restart of the board or manually
pulling out the board, report this alarm routinely. If it is not,
goto Step 2.
2. Contact ZTE Corporation.

CPU Dead-loop
Alarm
information
Reason
Processing
method

152

Alarm code: 2880

Alarm description: Endless loop in the CPU.

There is an endless loop in the process or the system task.


The board will restart automatically when this alarm occurs. The
alarm will automatically disappear after the board restarts.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Disk Is Full
Alarm
information
Reason

Alarm code: 3136

Alarm description: The disk is full.

1. This notification may occur on the OMP board or the billingrelated board.
2. There may be too many useless versions on the OMP board.
3. On the billing-related board, usually a large amount of billing
information is saved on the disk due to overtime interruption
of the communication link between the foreground and the
background.

Processing
method

1. Check whether the board where this notification occurs is an


OMP board.
Y-> Delete useless version files on this OMP board.
N-> Goto Step 2
2. Check whether the board where this notification occurs is a
billing-related board.
Y-> Usually a large amount of billing information is saved on
the foreground disk due to failure in communication between
the billing board and the billing background. Check whether
the communication between the billing board and the billing
background, and the billing server are normal. Y-> Goto Step
3. N-> Make sure that the communication between the
billing board and the billing background, and the billing
server are normal.
N-> Goto Step 3
3. Record the alarm information and Contact ZTE Corporation.

File Operation Failure


Alarm
information
Reason

Processing
method

Alarm code: 3137

Alarm description: File operation failure

The disk is damaged.

The disk is full

The out-of-date file descriptors are operated.

Record the alarm information and Contact ZTE Corporation.

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153

ZXWN MGW Media Gateway Alarm and Notification Information

Shortage of Timer Resources


Alarm
information
Reason
Processing
method

Alarm code: 3392


Alarm description: The resources of the timer control block
are insufficient.

The configured timers are insufficient.


Record the alarm information and Contact ZTE Corporation.

UB Resource Shortage
Alarm
information
Reason

Alarm code: 3648

Alarm description: No available memory block.

The configured UB is insufficient.

Processing
method

The messages are not processed in time, which causes that


the UB is occupied for a long time and cannot be released in
time.

Record the alarm information and Contact ZTE Corporation.

Full Communication Buffer Queue


Alarm
information
Reason
Processing
method

Alarm code: 3904

Alarm description: The communication buffer queue is full.

There are too many messages sent in an instant.


Record the alarm information and Contact ZTE Corporation.

Transfer Functions of Message Byte


Order Registered Repeatedly
Alarm
information
Reason
Processing
method

154

Alarm code: 3905


Alarm description: The message byte sequence transfer
function is repeatedly registered.

The byte sequence transfer function of the same message is


repeatedly registered.
Record the alarm information and Contact ZTE Corporation.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Base Process Power on Failed


Alarm
information
Reason
Processing
method

Alarm code: 5184

Alarm description: The basic process failed to be powered on.

The basic process failed to be powered on.


Check the failure reason and power on the board again.

Base Process Power on Time out


Alarm
information
Reason
Processing
method

Alarm code: 5185


Alarm description: The power-on of the basic process times
out.

The power-on of the basic process times out.


Check the timeout reason and power on the board again.

UIM CS Changeover
Alarm
information

Alarm code: 5188

Alarm description: The big T net of the UIM switches over.

Reason

There are hardware system faults. The CS-domain switchover of


the UIM occurs due to manual operations.

Processing
method

1. Check whether the CS optical interface changeover is


initiated on the background through manual operations.
Y-> This alarm is a normal phenomenon, so there is no need
to handle it.
N-> Goto Step 2.
2. Replace the previously active UIM board, and then check
whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Switch over the active TSNB board, and then check whether
the fault is eliminated.
Y-> End.
N-> Goto Step 4.
4. Contact ZTE Corporation.

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155

ZXWN MGW Media Gateway Alarm and Notification Information

Notification of Active/Standby
Changeover
Alarm
information
Reason
Processing
method

Alarm code: 5189

Alarm description: Active/standby switchover.

It is a hardware system fault. Manual operation


switchover between the active and standby boards.

cause

1. Analyze the reason why switchover between the active and


standby boards occurs according to the additional
information in the alarm to see if the alarm is caused by
system faults.
Y-> Goto Step 2.
N-> If it is not because of system faults but due to control of
MML commands at the background, non-active/standby
changeover, or inexistence of the standby board. In this case,
do nothing for this alarm.
2. Check the active and standby boards to see if there are other
hardware alarms.
Y-> Eliminate these alarms firstly and then check whether
the alarm disappears. If it still exists, Contact ZTE
Corporation.
N-> Contact ZTE Corporation.

FE Link Error Alarm


Alarm
information

Alarm code: 5127

Alarm description: The FE routing is exceptional.

Reason

There are one pair of FE routing ports. One is normal, while the
other is abnormal.

Processing
method

1. Check whether only one cable of the port pair of the


corresponding rear board is connected to the peer-end FE
port.
Y-> Connect the other cable of the port pair to the peer-end
FE port to ensure that this pair of ports can be connected to
the peer-end FE port. Then check whether the alarm
disappears. If it still exists, Contact ZTE Corporation.
N-> Goto Step 2.
2. Check whether one cable of this pair of ports is connected to
the normal FE port of the peer end, while the other cable is
connected to the debugging machine or Sig_Ipi.
Y-> Pull out the FE routing cable, and then check whether
the alarm disappears. Y-> End. N-> Contact ZTE Corporation.

156

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Or pull out the cable connected to the debugging machine or


Sig_Ipi, and connect it to the normal FE routing port. Then
check whether the alarm disappears. Y-> End. N-> Contact
ZTE Corporation.

Board's Workmode Unsupported


Alarm
information
Reason

Alarm code: 5192


Alarm description: The board does not support the working
mode.

1. The working mode that the board does not support is


configured on the background.
2. Such reasons as FPGA not loading cause that there are errors
in setting the working mode for the board.

Processing
method

1. Check the background configuration to see if the board


supports the work mode configured on the background.
Y-> Goto Step 2.
N-> Configure a work mode supported by the board, or
replace the board with the one that can meet the
requirements.
2. If there is no problem in the background configuration of the
board, maybe the FPGA loading causes the alarm. Try to
replace the board and then check whether the alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Notification of the Power-on Status


of the Basic Process
Alarm
information
Reason

Alarm code: 5193


Alarm description: Notification of the power-on status of the
basic process.

1. All the basic processes are successfully powered on.


2. One specific process fails to be powered on.

Processing
method

1. Check the additional information in the alarm to see if it is


reported that the board is powered on successfully.
Y-> It is normal that the alarm occurs, so there is no need to
handle it.
N-> Goto Step 2.

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157

ZXWN MGW Media Gateway Alarm and Notification Information

2. Contact ZTE Corporation if the power-on of the board fails or


times out.

Port Status on GLI Media Plane Is


Changed
Alarm
information
Reason
Processing
method

Alarm code: 5441


Alarm description: The port status on the GLI media plane is
changed.

The status of the GLI optical port is changed.


1. Check the port status in the additional information. If the
status is normal, the alarm is a normal phenomenon, so
there is no need to handle it.
2. If the port status is abnormal, check whether there is optical
signal in the corresponding optical port, and check physical
connections of the fiber.

485 Set Failure


Alarm
information
Reason
Processing
method

Alarm code: 5448

Alarm description: Failure in setting 485 offline.

The 485 communication


exceptional.

is

interrupted

or

the

board

is

1. Check whether the 485 connection line is normal.


Y-> Goto Step 2
N-> Correctly connect the 485 connection line.
2. There are hardware faults. Replace the board, and check
whether this notification disappears.
Y-> End.
N-> Contact ZTE Corporation.

Exceptional DSP Reset


Alarm
information
Reason

158

Alarm code: 5700


Alarm description: The DSP halts when running normally, the
dsp program runs away, and the handshaking fails.

The DSP halts when running normally, the dsp program runs
away, and the handshaking fails.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Processing
method

1. Reset the halted DSP, and check whether this alarm


disappears.
Y-> End.
N-> Goto Step 2.
2. Replace the board if allowed, and check whether this alarm
disappears.
Y-> End.
N-> Contact ZTE Corporation.

Load error
Alarm
information
Reason

Processing
method

Alarm code: 5701

Alarm description: The version failed to be loaded.

The version does not exist.

Errors occur during loading the version.

Errors occur in getting the version data.

1. Use the version management tool to check whether the


version of firmware/DSP required for the board is correctly
configured and already exists.
Y-> Goto Step 2.
N->Re-configure a version of firmware /DSP for the board on
the background, and synchronize the data to the foreground.
Observe if the alarm disappears. Y-> End. N-> Contact ZTE
Corporation.
2. Reset the board and then observe if the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Trunk Configuration Is Inconsistent


with Function of Board
Alarm
information
Reason
Processing
method

Alarm code: 5702


Alarm description: The trunk configuration is inconsistent
with the function of the board.

The board does not support the trunk configuration in the


database.
1. Check whether the board configuration is correct.
Y-> Goto Step 2

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159

ZXWN MGW Media Gateway Alarm and Notification Information

N-> Modify the board configuration and then restart the


board. Check whether the alarm appears. Y-> goto Step 2.
N-> End.
2. Replace the board with one that matches the configuration,
and check whether this alarm still appears.
Y-> Contact ZTE Corporation.
Y-> End.

Backboard Switch Set Change.


Alarm
information
Reason
Processing
method

Alarm code: 5703


Alarm description: The setting of the DIP switch on the
backboard has been changed.

The setting of the DIP switch on the backplane is changed.


1. Plug the uim/UIM_2/GUIM board tightly to the slot again and
then observe if the alarm notification appears.
Y-> Goto Step 2
Y-> End.
2. Replace the backplane of the shelf, and check whether this
alarm appears.
Y-> Contact ZTE Corporation.
N-> End.

Work Mode of Network Interface


Changed
Alarm
information
Reason
Processing
method

Alarm code: 5704


Alarm description: The working mode of the network
interface has been changed.

The working mode of the network interface is changed due to


problems at the local end or the opposite end.
Record the alarm information and Contact ZTE Corporation.

Board Version Error


Alarm
information

160

Alarm code: 5956


Alarm description: An error occurs when the periphery board
requests for the version information or download/load the
version software.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Reason

Refer to additional information of the notification for locating the


fault that the version can not be got.

Processing
method

Check the actual attributes of the board and configure the


correct version for it. Then re-load the board version, and see if
the fault is eliminated.
Y-> End.
N-> Contact ZTE Corporation.

Doc Space Is not enough to Save


VerFile
Alarm
information

Alarm code: 5957


Alarm description: The DOC space on the OMP is insufficient,
and the version file cannot be downloaded to the DOC.

Reason

The DOC space on the OMP is insufficient, and the version file
cannot be downloaded to the DOC.

Processing
method

Clear up the DOC space on the OMP, deleting the trash files and
useless old version files, and restart the board.

IDE Files Synchronization


Information
Alarm
information
Reason

Alarm code: 5958

Alarm description: IDE version synchronization information.

The standby OMP board is not in the position, and the


synchronization cannot be performed.
The version synchronization is finished.

1. The version synchronization is finished.


2. The standby OMP board is not in the position and the
synchronization cannot be performed.
3. The file synchronization fails.
4. Database records fail to be got.
Processing
method

Check whether there are the corresponding files on the hard


disks of the active and standby boards if version synchronization
fails.
N-> Add the required version file. After the version runs
normally, the alarm disappears.
Y-> Ask the engineers from the R&D department to troubleshoot
this problem.

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Take different measures according to the error code type in the


additional information.

Version synchronization end: it means the synchronization is


completed normally, and there is no need to handle it.
The standby OMP board is not in the position and the
synchronization cannot be performed: It is required to add
this version manually after the standby board is powered on
normally.
The file synchronization fails: It is required to add this
version manually.
Database
records
Corporation.

acquisition

failure:

Contact

ZTE

Dbs Table Load Failure after Date of


Foreground and Background Are
Synchronized
Alarm
information

Reason
Processing
method

Alarm code: 8000


Alarm description: After the data of the foreground and the
background are synchronized, the MP loads data, and a
datasheet fails to be loaded.

The data configuration on the background is incorrect, so the


datasheet of the foreground fails to be loaded.
Contact ZTE Corporation.

Master to Slave Sync Failure


Alarm
information
Reason

Processing
method

Alarm code: 8001


Alarm description: The master datasheet and the slave one
fail to be synchronized.

There are many reasons for failure in synchronizing the master


datasheet with the slave one, which can be described according
to the returned error ID to the background. The meaning and
the value of err rids are explained in the description of ucErrold
(not including 7).
Contact ZTE Corporation.

OMP to MP Sync Failure


Alarm
information

162

Alarm code: 8002

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Chapter 2 Notification Message Handling

Reason

Processing
method

Alarm description: The data synchronization from the OMP to


the MP failed.

There are many reasons for failure in synchronizing data from


the MP to the OMP while the MP is powered on, which can be
described according to the returned errorID to the background.
The meaning and the value of errorIDs are explained in the
description of ucErrold (not including 7).
Contact ZTE Corporation.

MP Data Distribution Failure


Alarm
information
Reason

Processing
method

Alarm code: 8003


Alarm description: The data synchronization from the MP to
the PP failed.

The reasons for failure in synchronizing data from the OMP to


the MP, or the MP to the PP can be described according to the
returned errorID to the background. The meaning and the value
of errorIDs are explained in the description of ucErrold (not
including 7).
Contact ZTE Corporation.

Failure of Saving One Table


Alarm
information
Reason

Processing
method

Alarm code: 8004

Alarm description: A single data table failed to be saved.

When the table structure is inconsistent with that in zdb, or the


zdb file structure is incomplete, a single data table fails to be
saved.
Contact ZTE Corporation.

Dbs File Buffer Overflow


Alarm
information

Reason

Processing
method

Alarm code: 8005


Alarm description: The capacity of the memory file buffer is
insufficient, and the subsequent transferred records are
discarded.

The transferred data records exceed the maximum capacity of


the table, and the capacity of the foreground memory file buffer
is insufficient.
Contact ZTE Corporation.

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Notification of Modifying Data


Configuration Failed
Alarm
information
Reason

Processing
method

Alarm code: 8006

Alarm description: Data configuration modification failure

The 3-times-of notification is adopted for the data configuration


modification (P_notify process). If 3 times of notification all fails,
this notification will occur.
Contact ZTE Corporation.

Save File Failed in Master or Slave


Path
Alarm
information

Reason
Processing
method

Alarm code: 8007


Alarm description: The notification occurs when the saving in
one of the active and the standby directories fails. The
additional message contains the path of saving failure.

The disk is full.

The media is faulty.

Contact ZTE Corporation.

OMP Fails to Perform Power-on


Loading of Version Table
Alarm
information

Reason

Processing
method

Alarm code: 8008


Alarm description: Compared with ZDB, the board memory
version table has newly-added fields or type-incompatible
fields, which causes failure in loading the version table
records.

When the OMP performs power-on loading of the version table


during running the new version, and if the new version has
newly-added fields or type-incompatible fields, the version table
is not loaded.
Contact ZTE Corporation.

DBS Require Configuration Failed


Alarm
information

164

Alarm code: 8009

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Chapter 2 Notification Message Handling

Reason
Processing
method

Alarm description: The database configuration request is


rejected.

This board is not configured to the upper -level homing module


is not configured with this board, or the link is faulty.
Contact ZTE Corporation.

NID Is Not Configured


Alarm
information
Reason
Processing
method

Alarm code: 10305

Alarm description: NID not configured.

When the NID translation is performed, it is not configured in


the database (which frequently happens).
1. Check whether the NID is configured in the background.
Y-> Goto Step 2.
N-> Configure the corresponding NID. After configuration,
check whether the alarm disappears. Y-> End. N-> Goto
Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

NID Translation Failure


Alarm
information
Reason

Alarm code: 10306

Alarm description: NID translation failure.

Processing
method

The database failed to translate the NID (which frequently


happens).
The database is exceptional, which seldom happens).

1. Check whether the NID is configured in the background.


Y-> Check whether the corresponding NID is configured
correctly. If so, goto Step 2.
N-> Configure the corresponding NID. After configuration,
check whether the alarm disappears. Y-> End. N-> Goto
Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

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ZXWN MGW Media Gateway Alarm and Notification Information

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

ISNI Constrained Route Information


Repeat
Alarm
information
Reason
Processing
method

Alarm code: 10307


Alarm description: There
information in the ISNI.

The SCCP
incorrectly.

upper-layer

user

is

repeated

enters

the

forcible

ISNI

route

parameters

Contact ZTE Corporation.

ISNI Unable to Support the Route


Function
Alarm
information
Reason
Processing
method

Alarm code: 10308


Alarm description: The ISNI does not support the route
function.

The SCCP upper-layer user enters route indicators incorrectly.


Contact ZTE Corporation.

NID Route Prompt Failure


Alarm
information
Reason
Processing
method

Alarm code: 10309

Alarm description: INID route prompt failure.

The NID configuration is incorrect.


1. Check whether the NID is configured in the background.
Y-> Check whether the corresponding NID is configured
correctly. If so, goto Step 2.
N-> Configure the corresponding NID. After configuration,
check whether the alarm disappears. Y-> End. N-> Goto
Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.

166

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Chapter 2 Notification Message Handling

iii. Contact ZTE Corporation.

Wrong Message Type Use ISNI


Function
Alarm
information
Reason
Processing
method

Alarm code: 10310


Alarm description: The message type uses the ISNI function
by mistake.

The non-XUDT message uses the ISNI function.


Contact ZTE Corporation.

Failed to Config Multi-channel


Controller
Alarm
information
Reason
Processing
method

Alarm code: 11328


Alarm description: Failure in configuring the MTP2 multichannel controller.

There are hardware/software faults in the sub-card.


Contact ZTE Corporation.

Failed to Config Digital Switch Chip


Alarm
information
Reason
Processing
method

Alarm code: 11329


Alarm description: Failure in configuring the MTP2 switching
chip.

There are hardware/software faults in the sub-card.


Contact ZTE Corporation.

Failure in Getting Config Information


from Database
Alarm
information
Reason

Alarm code: 11330


Alarm description: MTP2 failed to get the configuration
information from the database.

1. The SPB home module runs abnormally.


2. There are errors in the configuration.

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ZXWN MGW Media Gateway Alarm and Notification Information

Processing
method

Contact ZTE Corporation.

Faulty 2400 Configuration Data


Alarm
information
Reason

Alarm code: 15936


Alarm description: Error in the 2400 configuration data
returned from the database.

1. The response message returned from the database is empty.


2. The data in the message body returned from the database is
empty.
3. The number of the returned records exceeds the limit of the
table.
4. There are errors in the data configuration of the dispatching
weight value table.
5. There are errors in data of the slot VOQ mapping table.

Processing
method

Contact ZTE Corporation.

Faulty 1200 Configuration Data


Alarm
information

Reason
Processing
method

Alarm code: 16192


Alarm description: Exception in the configuration data
returned from the database or error in configuration data
update.

Configuration data obtained by board 1200 from database are


abnormal.
Contact ZTE Corporation.

IP Fail to Get Route Table Head or


Entry
Alarm
information
Reason
Processing
method

168

Alarm code: 17984

Alarm description: Failed to get the route table head or item.

Failed to get the route table head or item.

Configure route information again.

Check whether the configured route parameters are correct.

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Chapter 2 Notification Message Handling

IP Opr Static Rte Fail: Del Srte


Alarm
information
Reason
Processing
method

Alarm code: 17985

Alarm description: Failed to delete the static route item.

Failed to delete the static route item.


Check whether the configured route parameters are correct.

IP Has no Match Epu Globalport


Alarm
information
Reason
Processing
method

Alarm code: 17986

Alarm description: No matched EPU network port.

There is no matched EPU network port.

Check whether the configured route parameters are correct.

Check whether the EPU is successfully powered on.

IP Create or Enable Ifb Fail


Alarm
information
Reason
Processing
method

Alarm code: 17987

Alarm description: Failed to create or activate the IFB.

Failed to create or activate the IFB.


Check whether the size of the configuration file exceeds the
configured capacity.

IP Rcv Epu Inform Intf Up


Alarm
information
Reason
Processing
method

Alarm code: 17988


Alarm description: The EPU receives the port up message
reported by the SCS.

The EPU receives the port up message reported by the SCS.


None

IP Rcv Eepu Inform Intf Down


Alarm
information
Reason

Alarm code: 17989


Alarm description: The EPU receives the message of port
down reported by the SCS.

The EPU receives the message of port down reported by the SCS.

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ZXWN MGW Media Gateway Alarm and Notification Information

Processing
method

Check the port status.

SCS Informs RPU that EPU Is down


Alarm
information
Reason
Processing
method

Alarm code: 17990


Alarm description: The RPU receives the message of EPU port
down reported by the SCS.

The EPU board is powered down or pulled out.


1. Pull out and insert the board well. Check whether the alarm
notification appears.
Y-> Goto Step 2.
N-> End.
2. Turn off the ENUM switch. Check whether the alarm
notification appears.
Y-> Contact ZTE Corporation.
N-> End.

SCS Informs RPU that EPU Is


Removed.
Alarm
information
Reason

Alarm code: 17991


Alarm description: The RPU receives the message reported
by the SCS that the EPU board has been deleted.

The configuration of the EPU board is deleted or the board type


is changed.

Processing
method

This notification needs no handling.

Precaution

This notification will cause that all the protocol stack messages
on the board will be cleared.

IP Opr Static Rte Fail: Add Srte.


Alarm
information
Reason
Processing
method

170

Alarm code: 17992

Alarm description: Failed to add the static route item.

Failed to add the static route item.


Check whether the configured route parameters are correct.

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Chapter 2 Notification Message Handling

Port Configuration Failure


Alarm
information
Reason

Alarm code: 19008

Alarm description: Failed to configure the port.

1. The port rate is incorrect. The port rate can not exceed the
maximum band width of each kind of ports when a port is
created.
2. The port is configured with the PVC when it is deleted.
3. The MAXVPI or MAXVCI value of the port is illegal.
4. The amount of PVCs of the board exceeds 62K.

Processing
method

1. Check whether the port rate is correct. The port rate can not
exceed the maximum band width of each kind of ports when
a port is created (Units: Kbits/s.NP:(0,622000],Optical:
(0,155000],IMA: (0,64000]).
Y-> Goto Step 2.
N-> Configure the bandwidth parameter again. If a port is
successfully created after the the port parameters are reconfigured, end the alarm handling. If port creation fails,
goto Step 2.
2. When modifying the port rate, the newly-set port rate must
not be lower than the currently used bandwidth.
Y-> Configure a larger one. If the rate is successfully
modified after the re-configuration, end the alarm handling.
If not, goto Step 3.
N-> Goto Step 3.
3. Check whether there is PVC configured on the port when the
port is deleted.
Y-> Delete it first. If the port can be deleted successfully
after the PVC is deleted, end the alarm handling. If not, goto
Step 4.
N-> Goto Step 4.
4. Check whether the MAXVPI and the MAXVCI values are legal.
The values must be nth power of 2 on the IMAB and the APBE.
For the MAXVCI, 6=<N<=14; for the MAXVPI on the UNI
port, 1=<N<=8; for the MAXVPI on the NNI port, 1=<N<=9.
Y-> Goto Step 5.
N-> Modify them. If the port can be configured successfully
after modification, end the alarm handling. If not, goto Step
5.
5. Check whether the value of MAXVCI multiplying MAXVPI on
all ports is less than 62K.
Y-> Contact ZTE Corporation.

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ZXWN MGW Media Gateway Alarm and Notification Information

N-> Modify the values. If the port can be configured


successfully after modification, end the alarm handling. If not,
Contact ZTE Corporation.

Failure in Creating PVC


Alarm
information
Reason

Alarm code: 19009


Alarm description: Failed to create the inner-(inter-)board
signal-(both-) way unicast (multicast) PVC.

1. The PVCID is illegal.


2. The PVC crosses the board.
3. The incoming direction and the outgoing direction of the
both-way PVC conflict with each other.
4. The traffic parameters are illegal.
5. The port is illegal.
6. The service type mismatches the traffic type.
7. The PVC that is being created exists.

Processing
method

1. Check whether the PVCID in the range 112600.


Y-> Goto Step 2.
N-> Modify its value and create the PVC again. If the
creation is successful, end the alarm handling. If it fails, goto
Step 2.
2. Check whether the incoming and outgoing directions of PVC
are on the same board.
Y-> Goto Step 3.
N-> Modify the configuration and create the PVC again. If
the creation is successful, end the alarm handling. If it fails,
goto Step 3.
3. Check whether the incoming and outgoing VPIs of the twoway VP connection conflict with each other, and if the
incoming and outgoing VPI and VCI of the two-way VC
connection conflict with each other.
Y-> Modify the values of VCI and VPI and create the PVC. If
the PVC can be created successfully, end the alarm handling.
If not, goto Step 4.
N-> Goto Step 4.
4. Check whether the traffic parameter of the PVC is within the
traffic range of chips.
Y-> Goto Step 5.
N-> Modify it and create the PVC again. If the PVC can be
created successfully, end the alarm handling. If not, goto
Step 5.

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Chapter 2 Notification Message Handling

5. Check whether the port configuration related to the PVC is


correct, and if the VPI and VCI values of the PVC are less the
MAXVPI and MAXVCI on the port.
Y-> Goto Step 6.
N-> Modify them and create the PVC again. If PVC can be
created successfully, end the alarm handling. If not, goto
Step 6.
6. Check whether the service type matches the traffic type.
Y-> Contact ZTE Corporation.
N-> Modify the above types to make them match each other
and create the PVC again. If PVC can be created successfully,
end the alarm handling. If not, Contact ZTE Corporation.

Failure in Deleting PVC


Alarm
information
Reason
Processing
method

Alarm code: 19010


Alarm description: Failed to delete the inner-(inter-)board
single-(both-) way unicast (multicast) PVC.

The bottom-layer chip is faulty.


The bottom-layer chip works abnormally. Restart or replace the
board.
Y-> Restart the board, or restart it after replacement. If the PVC
recovers to the normal status, end the alarm handling. If not,
Contact ZTE Corporation.
N->Contact ZTE Corporation.

IMA Group Related Operations


Failure
Alarm
information

Alarm code: 19264


Alarm description: The IMA-group-related
initiated by the background fail.

operations

Reason

This notification occurs when the IMA-group-related operations


(such as adding or deleting a group) initiated by the background
fail. In general, the reason is that the group parameters are
incorrect when the operations are initiated.

Processing
method

1. Check whether the parameters related with the initiated


operations are correct.
Y-> Goto Step 2.
N-> Modify them and perform operations again. If the alarm
disappears, end the alarm handling. If not, goto Step 2.

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ZXWN MGW Media Gateway Alarm and Notification Information

2. Check whether the operation steps are legal.


Y-> Contact ZTE Corporation.
N-> Perform the operations according to correct steps. If the
operations can be performed successfully, end the alarm
handling. If not, Contact ZTE Corporation.

IMA Link Operations Failure


Alarm
information

Alarm code: 19265


Alarm description: The IMA-link-related operations initiated
by the background fail.

Reason

The notification occurs when the IMA-link-related operations


(such as adding or deleting a link) initiated by the background
fail. In general, the reason is that the link parameters are
incorrect when the operations are initiated.

Processing
method

1. Check whether the parameters related with the initiated


operations are correct.
Y-> Goto Step 2.
N-> Modify them and perform the operations again. If the
operations can be performed successfully, end the alarm
handling. If not, goto Step 2.
2. Check whether the operation steps are legal.
Y-> Contact ZTE Corporation.
N-> Perform the operations according to correct steps. If the
operations can be performed successfully, end the alarm
handling. If not, Contact ZTE Corporation.

Some of High-Speed Serial Links out


of Synchronism
Alarm
information
Reason

Processing
method

174

Alarm code: 19520


Alarm description: Some high-speed serial links are out of
synchronization.

Some high-speed serial links are out of synchronization, which


may be because the PSN board is not inserted or the chip 882 is
broken.
Contact ZTE Corporation.

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Chapter 2 Notification Message Handling

Number of SFrame with Erroneous


Frame Format Exceeds Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19521


Alarm description: The number of SFrames with frame
format mode errors exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

Number of CFrames Discarded at


the CSIX Port N due to Horizontal
Check Error Exceeds Threshold
Alarm
information

Reason
Processing
method

Alarm code: 19522


Alarm description: The number of CFrames discarded at the
CSIX port N due to horizontal check error exceeds the
threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

Number of CFrames Discarded at


the CSIX Port N due to Vertical
Check Error Exceeds Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19523


Alarm description: The number of CFrames discarded at the
CSIX port N due to vertical check error exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

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ZXWN MGW Media Gateway Alarm and Notification Information

Number of incomplete CFrames


Discarded at the CSIX Port N
Exceeds Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19524


Alarm description: The number of incomplete CFrames
discarded at the CSIX port N exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

Number of CFrames Discarded at


the CSIX Port N Due to Invalid
Frame Type Exceeds Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19525


Alarm description: The number of CFrames discarded at the
CSIX port N due to invalid frame type exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

Number of CFrames Discarded at


the CSIX Port N due to Invalid
Frame Length Exceeds Threshold
Alarm
information

Reason
Processing
method

176

Alarm code: 19526


Alarm description: The number of CFrames discarded at the
CSIX port N due to invalid frame length exceeds the
threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

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Chapter 2 Notification Message Handling

Number of Out-of-Sequence Frames


Discarded exceeds the Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19527


Alarm description: The number of out-of-sequence frames
discarded exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

Number of Discarded Frames due to


CRC Check Error Exceeds
Threshold
Alarm
information
Reason
Processing
method

Alarm code: 19528


Alarm description: The number of frames discarded due to
CRC check error exceeds the threshold.

Maybe there is a problem in the chip 872.


Contact ZTE Corporation.

2400 Configuration Failure


Alarm
information

Reason

Alarm code: 19529


Alarm description: The traffic control fails to perform
initialization configuration on some traffic control tables of
the 2400.

The traffic control fails to perform initialization configuration on


some traffic control tables of the 2400.
The main reason may be failure in invoking the table operation
interface.

Processing
method

Contact ZTE Corporation.

VSC872 Configuration Failure


Alarm
information

Alarm code: 19530


Alarm description: The traffic control fails to perform
initialization configuration on some traffic control parameters
of the 872.

Reason

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ZXWN MGW Media Gateway Alarm and Notification Information

The traffic control fails to perform initialization configuration on


some traffic control tables of the 872.
The main reason may be failure in invoking the OSS interface.
Processing
method

Contact ZTE Corporation.

APS Protection Change Is Overtime


Alarm
information
Reason
Processing
method

Alarm code: 19776

Alarm description: Automatic protection switchover timeout.

The local end does not receive the response to the local request
from the opposite end for 3 times.
Check the status of the optical path.

Aps Switchover Happens


Alarm
information
Reason

Processing
method

Alarm code: 19777

Alarm description: Aps switchover occurs.

There are los alarms in the optical interface; the ENUM is lighted;
the clock is lost; the HW and the FE are broken; the opposite
end initiates switchover; and the background initiates the
forcible switchover.
This notification needs no handling.

Level-2 Forwarding Table


Initialization Failure
Alarm
information
Reason
Processing
method

178

Alarm code: 20032


Alarm description: Failed to initialize the level-2 forwarding
table.

Memory fails to be allocated.


Restart the board. If the alarm notification still appears, it is
concluded that the memory is insufficient. Add the physical
memory. At the same time, record the detailed information and
collect the printing records through Brs_MemPrintfShow. Contact
ZTE Corporation.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 Notification Message Handling

Ethernet Port Initialization on Media


Plane of UIM Board Failure
Alarm
information
Reason
Processing
method

Alarm code: 20033


Alarm description: Failed to initialize the Ethernet port on the
media plane of the UIM board.

There are hardware faults.


1. Check whether the physical configuration of the UIM board is
correct.
2. Restart the board. If the alarm notification still appears,
record the detailed information and collect the printing
records
through
Brs_MemPrintfShow.
Contact
ZTE
Corporation.

Brs Main Config Request Timeout


Alarm
information

Alarm code: 20288


Alarm description: The timer of the protocol stack for
requesting for the system configuration information from the
background database and the configuration data times out.

Reason

There is no response to the protocol configuration request, and


the configuration request timer times out for 3 times.

Processing
method

Check whether the MP and the RPU of the module where the
configuration provider belongs work normally.

Brs Main Epu Register Timeout


Alarm
information

Alarm code: 20289

Alarm description: Timeout when registering in the RPU.

Reason

There is no response when the EPU is registered in the RUP, and


the timer times out for 3 times.

Processing
method

Check whether the MP and the RPU of the module where the
configuration provider belongs work normally.

Protocol Stack Process Fails to Be


Powered on
Alarm
information

Alarm code: 20290

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ZXWN MGW Media Gateway Alarm and Notification Information

Reason

Alarm description: The power-on of the protocol stack


process failed.

1. The RPU fails to be registered.


2. The protocol stack fails to request for system configuration.
3. The communication on the control plane is interrupted.

Processing
method

1. Check whether the module MP providing configuration and


system control of the board are normal, and whether the
communication with them is normal.
Y-> Goto Step 4.
N-> Goto Step 2.
2. Pull out and insert the board, and then perform hardware
reset on the board. Check whether the alarm disappears.
Y->End.
N-> The hardware of the board may be faulty, and goto Step
3.
3. Replace the faulty board and check whether the fault is
eliminated.
Y->End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

Conflicting MAC Address on Local


Office Port
Alarm
information
Reason

Processing
method

Alarm code: 22336


Alarm description: The MAC
calculating or deleting the MAC.

address

conflicts

when

In general, the reason is the inconsistence between the protocol


stack and the database. The data is saved in the protocol stack
before being saved in the database. If the data is successfully
saved in the protocol stack, but fails to be saved in the database
(because the memory application fails, the database node is
broken, and so on, which will be fed back on the background.),
inconsistence will be caused.
1. Check whether the database node is broken.
Y->Restart RPU. If the alarm disappears, end the alarm
handling. If not, goto Step 2.
N-> Goto Step 2.
2. Check whether the memory application fails.
Y-> Delete extra tunnels. If the alarm disappears, end the
alarm handling. If not, Contact ZTE Corporation.

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N-> Contact ZTE Corporation.

Alarm Pool Is over in OAM


ALARMMANAGER Process
Alarm
information
Reason
Processing
method

Alarm code: 23104


Alarm description: The alarm pool of the foreground OAM is
full.

The alarm pool of the OAM alarm management module is full.


Restart the system.

OAM Frequently Receives Alarms


and Notifications
Alarm
information
Reason
Processing
method

Alarm code: 23105


Alarm description: The OAM alarm management module
frequently receives alarms and notifications.

The OAM alarm management module frequently receives alarms


and notifications.
Contact ZTE Corporation.

Board Self-Check Failure


Alarm
information
Reason
Processing
method

Alarm code: 23106

Alarm description: The board failed to self check itself.

Board hardware faults cause failure in board self-check.


Replace the board.

Board Initialization Failure


Alarm
information
Reason
Processing
method

Alarm code: 23107

Alarm description: The board Failed to be initialized.

The board fails to be initialized.


Replace the board.

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ZXWN MGW Media Gateway Alarm and Notification Information

Abnormal Half-Fixed Connection


Changes
Alarm
information
Reason
Processing
method

Alarm code: 25664


Alarm description: The half-fixed connection is abnormally
changed.

The line clock of the shelf where this board is located jitters.

There is a hardware fault in the switching chip of this board.

1. Check the clock source (if the shelf where the board is
located is configured with a CLKG board, check it. If no CLKG
board is configured, check the CLKG board that the clock
cable on the back of UIM board is connected to) to see
whether the indicator on the CLKG panel providing the clock
to this board is in the "TRACE" status.
Y-> Goto Step 2.
N-> Contact ZTE Corporation.
2. Contact ZTE Corporation to replace the faulty board.

Erroneous Half-fixed Connection


Data Configuration
Alarm
information
Reason
Processing
method

Alarm code: 25665


Alarm description: There is an error in the half-fixed
connection data configuration.

There is an error in the half-fixed connection data configuration.


1. Background configuration data may be conflict, so it is
necessary to check them. For BSC NEs, check R_BSSHDLC
and R_PHYLINK2. For CN, check R_SPC and R_PHYLINK2.
And check whether the corresponding HW and TS of each
HDLC link are legal.
Y-> If all configuration data are correct, goto Step 2.
N-> If there are any wrongly configured data, delete them
and reconfigure the data.
2. Contact ZTE Corporation.

Master MP Power-on
Alarm
information

182

Alarm code: 33619435

Alarm description: The master MP is powered on.

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Chapter 2 Notification Message Handling

Reason
Processing
method

The master MP is powered on.


Check whether it is configured that the call will be released when
the call duration exceeds the set maximum call duration.

MP Changeover to Master Mode


Alarm
information
Reason
Processing
method

Alarm code: 33619436

Alarm description: The MP is switched to the active status.

The MP is switched to the active status.


It is a normal notification, which needs no manual intervention.

Swap Resource Shortage


Alarm
information
Reason

Alarm code: 3649

Alarm description: There is no available switching block.

1. The configured UBs are insufficient.


2. Messages are not processed in time, which causes that the
UB is occupied for a long time and cannot be released in time.

Processing
method

Record the alarm information and contact ZTE Corporation.

Version Switch Information


Alarm
Information

Reason

Alarm code: 5959

System type: MP NE Equipment Alarm

Severity: Minor

Alarm description: Version switch information

1. The version same with that of the OMP is switched.


2. The BOOT version is switched.

Processing
method

Manually restart the OMP board.

Verification

The alarm disappears.

Precautions

None

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Notice of Power-on Status of C51


Board/ Board Soft Reset
Alarm
information
Reason
Processing
method

Alarm code: 6720

Alarm description: The C51 board is successfully powered on.

The C51 board is successfully powered on.


This notification needs no handling.

Microcode Is Abnormal
Alarm
information
Reason
Processing
method
Precautions

Alarm code: 15424

Alarm description: The microcode runs abnormally.

The microcode runs abnormally.


Restart the board.
The board may be unable to receive/send messages.

Faulty 2350 Configuration Data


Alarm
information
Reason
Processing
method

Alarm code: 16704


Alarm description: There are errors in the data configuration
related to the MNIC/2 board.

The configuration data obtained by the 2350 board from the


database are abnormal.
Contact ZTE Corporation.

Inconsistent CPU Version with DSP


Version
Alarm
information

184

Alarm code: 5709


Alarm description: The loaded DSP version is inconsistent
with the current CPU version.

Reason

The loaded DSP version is inconsistent with the current CPU


version.

Processing
method

Modify and configure the version of tone resource to make it


consistent with the CPU version, and then check whether the
alarm disappears.

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Chapter 2 Notification Message Handling

Y-> End.
N-> Contact ZTE Corporation.

Clock Reference Changed


Alarm
information
Reason
Processing
method

Alarm code: 26176

Alarm description: The clock reference is changed.

The currently locked clock reference is changed.


This notification needs no handling.

CLKG Reference Quality Changed


Alarm
information
Reason
Processing
method

Alarm code: 26177


Alarm description: The reference quality of the CLKG board is
changed.

The clock quality of the CLKG board is changed.


Check the quality of the input clock (check the quality of the
external clock source equipment) if the clock quality decreases.

CLKG Work Mode Changed


Alarm
information
Reason
Processing
method

Alarm code: 26178


Alarm description: The clock work mode of the CLKG board is
changed.

The clock work mode of the CLKG board is changed.


This notification needs no handling.

Clock Source Invalidation Reason


Changed
Alarm
information
Reason
Processing
method

Alarm code: 26179


Alarm description: The clock reference failure reason is
changed.

The clock reference becomes invalid.


This notification needs no handling.

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SCCP GT Translation Failure


Alarm
information
Reason

Alarm code: 10304

Alarm description: GT translation failure.

1. The address of called party has no signaling point code and is


not configured with a GT number.
2. The GT number indicator is incorrect.
3. The corresponding subsystem of the called GT number is
unavailable.
4. The corresponding signaling point of the called GT number is
inaccessible.
5. The called GT number is not configured in the database.

Processing
method

1. Check whether the GT number, which fails to be translated,


is configured at the background.
Y-> Goto Step 2.
N-> Configure the corresponding GT number. After
configuration, check whether the alarm disappears. Y-> End.
N-> Goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up related local office and peer-end office history


alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

No Message Response in the Link


for a Long Time
Alarm
information
Reason
Processing
method

Alarm code: 10560


Alarm description: There is no message response in the
SSCS link for a long time.

There is no message response in the link for a long time, maybe


because the physical layer does not work normally.
1. Check whether there are abnormal alarms in transmission.
Y-> Contact transmission engineers to handle them.
N-> Goto Step 2.
2. Check whether the optical fibers are connected well.
Y-> Goto Step 3.

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N-> Connect them well and check whether the alarm still
exists. Y-> goto Step 3. N-> End.
3. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up related local office and peer-end office history


alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

Successful MGW Registration


Alarm
information
Reason
Processing
method

Alarm code: 10822

Alarm description: The MGW has been registered.

The MGW is successfully registered to the MSCS, and it can


process services.
None.

MGW Registration Failure


Alarm
information

Reason

Alarm code: 10823


Alarm description: The MGW is not registered in the MGC
because the system is just powered on, the office direction in
unaccessible, or there is an error in the configuration.

1. The MSCS office is obstructed.


2. The configuration related to MGW-and-SERVER registration is
incorrect.

Processing
method

1. Make no manual intervention and wait for 90 seconds. Then


judge whether there is a notification of successful MGW
registration.
Y-> End.
N-> Goto Step 2.
2. Check whether the SERVER office is accessible.
Y-> Goto Step 3.
N-> Refer to the handling suggestion on the alarm of office
inaccessible.
3. Record detailed information
i.

Back up the related configuration data on local office and


peer end office

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ii. Back up the related history alarms, history alarm


notifications and current alarms on local office and peer
end office
iii. Contact ZTE Corporation.

SUA GT Translation Failure


Alarm
information
Reason

Alarm code: 12608

Alarm description: GT translation failure.

1. When the address of the called party has no signaling point


code and is not configured with a GT number.
2. The input GT number indicator of the address of the called
party is incorrect.
3. The corresponding subsystem of the called GT number is
unavailable.
4. The corresponding signaling point of the called GT number is
unreachable.
5. The called GT number is not configured in the database.

Processing
method

1. Check whether the GT number, which fails to be translated,


is configured at the background.
Y-> Goto Step 2.
N-> Configure the corresponding GT number. After
configuration, check whether the alarm disappears. Y-> End.
N-> Goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up related local office and peer-end office history


alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

M2PA Link Congested


Alarm
information
Reason

Alarm code: 13632


Alarm description: Notification due to M2PA signaling link
congestion.

1. There is heavy traffic in the local end or the remote end.


2. Load on links is uneven.
3. Links configured are insufficient.

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Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Check whether there is heavy traffic in the local end or the
remote end.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Check whether the link resource is sufficient.
Y-> Check whether the load is evenly shared among links. Y> Goto Step 1. N-> Goto Step 4.
N-> Add new links and check whether this alarm disappears.
Y-> End. N-> Goto Y option in Step 3.
4. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

M2PA Processor Outage


Alarm
information
Reason

Alarm code: 13633


Alarm description: Notification due to faults in the M2P
processor.

1. The home module of the local links runs abnormally.


2. The remote processor is faulty.

Processing
method

1. If the remote processor is faulty, contact the related


personnel in the remote office. If the local processor is faulty,
check whether the home SMP module of the M2PA link runs
normally.
Y-> Goto Step 2.
N-> Switch and reset the SMP module. If the problem still
exists, goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

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ASP Status Changed


Alarm
information
Reason
Processing
method

Alarm code: 13888

Alarm description: The ASP status is changed.

The ASP status is changed


1. Make no manual intervention and just wait for the system to
recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

AS Status Changed
Alarm
information
Reason
Processing
method

Alarm code: 13889

Alarm description: The AS status is changed.

The AS status is changed


1. Make no manual intervention and just wait for the system to
recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

Receiving SIGTRAN Error Message


Alarm
information

190

Alarm code: 13890


Alarm description:
messages.

Notification

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due

to

receiving

error

Chapter 2 Notification Message Handling

Reason
Processing
method

Error messages are received.


1. Make no manual intervention and just wait for the system to
recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Handle the problem according to the additional information
of this notification. If the alarm is still reported, goto Step 3.
3. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

Receiving SIGTRAN Notification


Message
Alarm
information
Reason
Processing
method

Alarm code: 13891


Alarm description: Received the notification message of the
ASASP status.

The notification messages about the ASASP status is received.


1. Make no manual intervention and just wait for the system to
recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

Association Establishment Failure


Alarm
information
Reason

Alarm code: 14144

Alarm description: Failed to create the association.

The Sctp fails to create the association.

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ZXWN MGW Media Gateway Alarm and Notification Information

Processing
method

1. Make no manual intervention and just wait for the system to


recover to the normal status. Check whether this alarm
disappears 30 seconds later.
Y-> End.
N-> Goto Step 2.
2. If the alarm does not disappear, refer to "Troubleshooting for
blocked association".
3. Note down detailed information.
i.

Back up the related local office configuration data and


peer-end office configuration data.

ii. Back up the related local office and peer-end office


history alarms and notifications, as well as current alarms.
iii. Contact ZTE Corporation.

SIG_IPI Forwards Service Messages


Abnormally
Alarm
information
Reason

Alarm code: 16193


Alarm description: There is an exception when the SIG_IPI
forwards the service message.

In a certain period of time, SIG_IPI forwards the service


messages abnormally. The detection time is configured on
network management background. If there is no incoming or
outgoing service message in a detection period, this alarm
appears. Generally, it is caused by the following reasons:
1. In case of multiple SIGIPIs, messages in one direction may
only be transmitted in one port because of router or switch
configuration. In this case, disable this function.
2. The association configuration (source and destination IP
addresses, VPN ID, source and destination port numbers) of
the local and remote equipment is inconsistent, causing
SIG_IPI unable to forward messages.
3. There are errors in network transmission, causing one-way
connection or two-way connectionless.
4. The peer-end equipment is faulty, sending no messages.

Processing
method

1. In case of multiple SIGIPIs, messages in one direction may


only be transmitted in one port because of router or switch
configuration. Judge whether it is required to enable this
function.
Y-> Goto Step 2.
N-> Goto Step 3.

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2. It is required that load sharing should be configured in two


ways of the SIGIPI. Check whether the configuration is
correct.
Y-> Goto Step 4.
N-> Modify the configuration to end the alarm handling.
3. It is required to disable this function through the background
configuration. Check whether it is disabled.
Y-> Goto Step 4.
N-> Modify the configuration to end the alarm handling.
4. Check whether the association configuration,
connection, and peer-end equipment are normal.

network

Y-> Goto Step 5.


N-> Modify the association configuration, and repair the
network connection or peer-end equipment. End the alarm
handling.
5. Restart the SIGIPI board. Check whether the fault is
eliminated.
Y-> End.
N-> Contact ZTE Corporation Cooperation.

IUAs ASP State Changed


Alarm
information

Alarm code: 33604738

Alarm description: The ASP status of the IUA is changed.

Reason

The ASP status of the IUA is changed because of the status of


the association or some ASP operations.

Processing
method

Check whether the status of the association corresponding to the


ASP is normal.

IUAs AS State Changed


Alarm
information

Alarm code: 33604739

Alarm description: The AS status of the IUA is changed.

Reason

The AS status of the IUA is changed because the ASP status is


changed.

Processing
method

Check whether the status of the association corresponding to the


AS is normal.

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IUA Receives an ERR Message


Alarm
information

Alarm code: 33604740

Alarm description: IUA receives the ERR message.

Reason

The ASP of the opposite-end IUA sends an ERR message to the


local end, containing the error code.

Processing
method

This notification message is used as the reference information in


case that the AS has problems. So these ERR notifications need
no handling if the status of every AS is normal.
Handle the problem according to specific error codes if the
status of the AS is abnormal. In other cases except that the
error code is 2, 6 and 7, there are problems in the program,
which needs to be updated.
In case that the error code is 2, there are errors in the
configuration problem. In this case, check whether the IID
configuration is consistent between the two ends.
In case that the error code is 6, no handling is needed if AS is in
normal status.
In case that the error code is 7, decoding errors occur. In this
case, locate the fault according to code stream analysis.

IUA Receives an NTFY Message


Alarm
information

Alarm code: 33604741

Alarm description: IUA receives the NTFY message.

Reason

The ASP of the opposite-end IUA sends an NTFY message to the


local end, generally when the AS status is changed.

Processing
method

This notification message is used as the reference information in


case that the AS has problems. So these NTFY notifications need
no handling if the status of every AS is normal.
NTFY notifications help you to know the change of peer-end AS
status.

TCP Received RST Packet


Alarm
information
Reason

Alarm code: 18240

Alarm description: The TCP receives the RST message.

1. The peer end initiates the tcp connection reset, and sends a
RST message.
2. The peer end receives invalid tcp connection, and returns a
RST message.

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Processing
method

Check whether there is severe packet loss in the physical link.


(It can be checked through the ping command).
Y-> Handle physical link faults and end the alarm handling.
N-> Contact ZTE Corporation.

TCP Connection Aborted


Alarm
information
Reason

Alarm code: 18241

Alarm description: The TCP connection is broken.

1. There are faults in the network communication.


2. The peer end closes this TCP connection normally/abnormally.
3. There are faults in the peer-end equipment.

Processing
method

Check whether there is severe packet loss in the physical link.


(It can be checked through the ping command).
Y-> Handle physical link faults and end the alarm handling.
N-> Contact ZTE Corporation.

IP Offline Setting: Invalid Interface


Alarm
information
Reason
Processing
method

Alarm code: 20544

Alarm description: IP offline setting: invalid interface.

The interface does not exist.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be hardware faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

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IP Offline Setting: Disable This IP


Using No IP Unnumbered Command
Firstly
Alarm
information

Reason
Processing
method

Alarm code: 20545


Alarm description: IP offline configuration: Use the no ip
unnumbered command to make IP processing at the
interface invalid.

Use the no ip unnumbered command to make IP processing at


the interface invalid.
1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be hardware faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Interface Address


Addition Failure
Alarm
information
Reason
Processing
method

Alarm code: 20546


Alarm description: IP offline configuration: Failure in adding
an interface address.

Failure in adding an address route causes failure in adding an


interface address.
1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.

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3. Reset the board, and check whether the fault is eliminated.


Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Failure in Writing


to a Database
Alarm
information
Reason
Processing
method

Alarm code: 20547


Alarm description: IP offline configuration: Failure in writing
the database.

Failed to write the database.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be hardware faults in the board. Goto Step 3.
3. Replace the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: IP Address


Deletion Failure
Alarm
information
Reason
Processing
method

Alarm code: 20548


Alarm description: IP offline configuration: Failure in deleting
the IP address.

The IP address fails to be deleted.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.

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N-> There may be software faults in the board. Goto Step 3.


3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Invalid Address


Alarm
information
Reason
Processing
method

Alarm code: 20549


Alarm description: ip offline configuration: Invalid host
address.

The host address is invalid.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Invalid Nexthop


Alarm
information
Reason
Processing
method

Alarm code: 20550

Alarm description: IP offline configuration: Invalid next hop.

The next hop is invalid.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.

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Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Inconsistent IP


Address and Subnet Mask
Alarm
information
Reason
Processing
method

Alarm code: 20553


Alarm description: IP offline configuration: Inconsistent IP
address and subnet mask.

The IP address and the subnet mask are inconsistent.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Route Addition


Failure
Alarm
information
Reason
Processing
method

Alarm code: 20554


Alarm description: IP offline configuration: Failure in adding
a route.

A route fails to be added.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.

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3. Reset the board, and check whether the fault is eliminated.


Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: No Matched Route


Alarm
information
Reason
Processing
method

Alarm code: 20555


Alarm description: IP offline configuration: Failure in finding
the matched route to be deleted.

The matched route to be deleted fails to be found.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Routing Deletion


Failure
Alarm
information
Reason
Processing
method

Alarm code: 20556


Alarm description: IP offline configuration: Failure in deleting
a route.

A route fails to be deleted.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.

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3. Reset the board, and check whether the fault is eliminated.


Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Next Hop Conflicts


Alarm
information
Reason
Processing
method

Alarm code: 20557

Alarm description: IP offline configuration: Next hop conflict.

The next hop conflicts.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Next Hop not


Connected Directly
Alarm
information
Reason
Processing
method

Alarm code: 20558


Alarm description: IP offline configuration: The next hop is
not directly connected.

The next hop is not directly connected.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.

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Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: None-Existent IP


Address
Alarm
information
Reason
Processing
method

Alarm code: 20559


Alarm description: IP offline configuration: The IP address
does not exist.

The IP address does not exist.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Failure in Reading


Database
Alarm
information
Reason
Processing
method

Alarm code: 20561


Alarm description: IP offline configuration: Failure in reading
the database.

The protocol stack fails to be powered on due to incorrect


configuration obtained.
1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.

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N-> There may be hardware faults in the board. Goto Step 3.


3. Replace the faulty board, and check whether the fault is
eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Not an Ethernet


Port
Alarm
information
Reason
Processing
method

Alarm code: 20562


Alarm description: IP offline configuration: This is not an
Ethernet port.

This is not an Ethernet port.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: MAC beyond Valid


Range
Alarm
information
Reason
Processing
method

Alarm code: 20563


Alarm description: IP offline configuration: The MAC address
exceeds the range.

The MAC address exceeds the range.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.

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2. Configure the parameters correctly, and check whether the


alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Incorrect MAC


Type Transferred by Database
Alarm
information
Reason
Processing
method

Alarm code: 20564


Alarm description: IP offline configuration: The MAC
configuration type transferred by the database is incorrect.

The MAC configuration type transferred by the database is


incorrect.
1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: The Same IP


Address in the Network Section Has
Existed
Alarm
information
Reason

204

Alarm code: 20565


Alarm description: IP offline configuration: The same IP
address in one network section has existed.

The IP address to be added exists in the same network section.

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Processing
method

1. Check whether the configured parameters are correct.


Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Configuration: Invalid IP


Broadcast Address
Alarm
information
Reason
Processing
method

Alarm code: 20566


Alarm description: IP offline configuration: Invalid broadcast
address.

The broadcast address is invalid.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Configuration: One


Interface Can Only Be Configured
Four IP Addresses at Most
Alarm
information

Alarm code: 20567

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Reason
Processing
method

Alarm description: IP offline configuration: One interface can


be configured at most four IP addresses.

One interface can be configured at most four IP addresses.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Configuration: Parameter


Imported From DB Is Null
Alarm
information
Reason
Processing
method

Alarm code: 20568


Alarm description: IP offline configuration: The parameter
imported from the DB is null.

The parameter imported from the DB is null.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

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IP Offline Setting: IP Address Has


Existed
Alarm
information
Reason
Processing
method

Alarm code: 20569


Alarm description: IP offline configuration: The IP address
has existed.

The IP address already exists.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

IP Offline Setting: Invalid Mask or


Network Prefix
Alarm
information
Reason
Processing
method

Alarm code: 20570


Alarm description: IP offline configuration: Invalid mask or
network prefix.

The mask or the network prefix is invalid.


1. Check whether the configured parameters are correct.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Configure the parameters correctly, and check whether the
alarm disappears.
Y-> End.
N-> There may be software faults in the board. Goto Step 3.
3. Reset the board, and check whether the fault is eliminated.
Y-> End.
N-> For other causes, goto Step 4.
4. Contact ZTE Corporation.

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Failure in Allocating Memory for ARP


Table Instance
Alarm
information
Reason
Processing
method

Alarm code: 20800


Alarm description: Failure in allocating memory for the arp
table instance.

The memory of the board is insufficient.


Restart the board. If this alarm notification still appears, it is
concluded that the memory is insufficient. Add the physical
memory. At the same time, record the detailed information and
collect the printing records through Brs_MemPrintfShow. Contact
ZTE Corporation.

Failure in Allocating Memeory for


ARP Table Cache
Alarm
information
Reason
Processing
method

Alarm code: 20801


Alarm description: Failure in allocating memory for the arp
table cache.

The memory of the board is insufficient.


Restart the board. If this alarm notification still appears, it is
concluded that the memory is insufficient. Add the physical
memory. At the same time, record the detailed information and
collect the printing records through Brs_MemPrintfShow. Contact
ZTE Corporation.

Conflicting IP Addresses
Alarm
information

Alarm code: 20802


Alarm description: The configured IP address conflicts with
the address of other host in the network.

Reason

The IP address (including virtual addresses in the same network


section) configured for this gateway is the same with that of
other host in the network.

Processing
method

1. Check the port configuration to see if the same IP address is


configured.
Y-> Goto Step 2.
N-> Goto Step 3.
2. Modify the IP address of one port to end the alarm handling.
3. Contact ZTE Corporation.

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Conflicting MAC Addresses in


Subnet
Alarm
information

Reason
Processing
method

Alarm code: 20803


Alarm description: In the received ARP message, the source
MAC address is same with that of the interface receiving the
ARP message.

The MAC address of this network is same with other MAC


address in the associated network.
1. Check whether the same mac address is configured.
Y-> Goto Step 2.
N-> Goto Step 3.
2. Modify one MAC address on a port to finish the alarm
handling.
3. Contact ZTE Corporation.

RIP Neighbor Configuration Errors


Alarm
information
Reason
Processing
method

Alarm code: 21059

Alarm description: RIP neighbor configuration error.

During adding a neighbor, the


mismatches that of the interface.

address

of

the

neighbor

1. Check the interface address to see whether it is in the same


network segment with that of the neighbor of the rip.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Check whether the configured neighbor address is the
network number or broadcasting address.
Y-> Goto Step 3.
N-> Goto Step 4.
3. Reconfigure the neighbor address to end the alarm handling.
4. Contact ZTE Corporation.

Precautions

This notification will cause that the static route that should be
got through the neighbor cannot be created.

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RIP Interface Authentication Errors


Alarm
information

Alarm code: 21060

Alarm description: Error in RIP port verification.

Reason

When the interface needs authenticating, the authentication


code is wrong.

Processing
method

1. Check whether the authentication types on the two ends are


consistent.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Modify authentication types on the two ends to make them
consistent. End the alarm handling.
3. If the authentication types are consistent, check whether the
authentication keys are consistent. Yes-> Goto Step 4. No->
modify them to be consistent. End the alarm handling.
4. Contact ZTE Corporation.

RIP Neighbor Age Out


Alarm
information
Reason
Processing
method

Alarm code: 21062

Alarm description: The RIP neighbor expires.

The timer of the neighbor expiring is triggered.


It is an important notification, which needs no processing.

RIP Port Disabled


Alarm
information
Reason
Processing
method

Alarm code: 21063

Alarm description: The RIP interface is disabled.

The interface is disabled.


1. Check whether this port is changed from rip interface to nonrip interface.
Y-> This phenomenon is normal, so end the alarm handling.
N-> Goto Step 2.
2. Check whether the interface is disabled.
Y-> If the interface is not required to be disabled, enable the
interface and end the alarm handling.
If the interface is required to be disabled, this phenomenon
is normal. End the alarm handling.

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3. If the interface is not disabled, check the physical status of it.


If it is down, check the physical link connection. End the
alarm handling. If it is up, goto Step 4.
4. Contact ZTE Corporation.

RIP Port Enabled


Alarm
information
Reason
Processing
method

Alarm code: 21064

Alarm description: The RIP port is enabled.

The RIP interface is enabled.


1. Check whether this interface is set as a rip interface.
Y-> This phenomenon is normal, so end the alarm handling.
N-> Goto Step 2.
2. Contact ZTE Corporation.

Conflicting Router ID
Alarm
information
Reason
Processing
method

Alarm code: 21312


Alarm description: The routerID in the received hello packet
is same with its own one.

The Router IDs configured on local end and peer end conflict.
Modify the RouterIDs configured on local end or peer end and
restart the OSPF process. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

OSPF Virtual Link State Changed


Alarm
information
Reason
Processing
method

Alarm code: 21315


Alarm description: The status of the OSPF virtual interface is
transferred.

The status of the virtual link is changed.


Check the physical link of the virtual link and the configuration
parameters of the virtual interface.

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OSPF Interface State Changed


Alarm
information
Reason
Processing
method

Alarm code: 21316


Alarm description: The status of the OSPF interface is
transferred.

The status of the interface is changed.


Check the physical link and the configuration parameters of the
virtual interface.

Erroneous OSPF Virtual Interface


Configuration
Alarm
information
Reason
Processing
method

Alarm code: 21319

Alarm description: Error in OSPF virtual link configuration.

There are errors in the virtual link configuration.


1. Check whether the HelloInterval, DeadInterval, Options and
other parameters of the virtual link conflict with those of the
peer-end neighbor.
Y-> Contact ZTE Corporation.
N-> Goto Step 2.
2. Modify OSPF configuration parameters to make them same
at the two ends. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Erroneous OSPF Interface


Configuration
Alarm
information
Reason
Processing
method

Alarm code: 21320

Alarm description: Error in OSPF interface configuration.

There are errors in interface configuration.


1. Check whether the HelloInterval, DeadInterval, Options and
other parameters of the virtual link conflict with those of the
peer-end neighbor.
Y-> Contact ZTE Corporation.
N-> Goto Step 2.
2. Modify OSPF configuration parameters to make them same
at the two ends. Check whether the alarm disappears.

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Y-> End.
N-> Contact ZTE Corporation.

OSPF Virtual Interface


Authentication Failure
Alarm
information

Alarm code: 21324


Alarm description:
authentication.

Failure

in

OSPF

virtual

interface

Reason

The authentication information configured for the virtual link is


incorrect.

Processing
method

1. Check whether the authentication mode configured at the


local end is the same with that configured on the peer end.
Y-> Goto Step 2.
N-> Reconfigure authentication modes
identical and end the alarm handling.

to

make

them

2. If the configured authentication mode is the password


authentication mode, check whether the passwords
configured on the two ends are the same.
Y-> Goto Step 3.
N-> Modify them to the same ones and end the alarm
handling.
3. Check whether the authentication mode is the MD5 key
authentication mode.
Y-> Contact ZTE Corporation.
N-> Check whether the MD5 keys configured on the two
ends are the same. If they are different, modify them to the
same ones and end the alarm handling.

OSPF Interface Authentication


Failure
Alarm
information

Alarm code: 21325

Alarm description: Failure in OSPF interface authentication.

Reason

The authentication information of the interface configuration is


incorrect.

Processing
method

1. Check whether the authentication mode configured at the


local end is the same with that configured on the peer end.
Y-> goto Step 2.

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N-> Reconfigure authentication modes


identical and end the alarm handling.

to

make

them

2. If the configured authentication mode is the password


authentication mode, check whether the passwords
configured on the two ends are the same.
Y-> Goto Step 3.
N-> Modify them to the same ones and end the alarm
handling.
3. Check whether the authentication mode is the MD5 key
authentication mode.
Y-> Contact ZTE Corporation.
N-> Check whether the MD5 keys configured on the two
ends are the same. If they are different, modify them to the
same ones and end the alarm handling.

Status of OSPF Virtual Neighbor


Transfers
Alarm
information
Reason

Alarm code: 21326


Alarm description: The status of the OSPF virtual neighbor is
transferred.

1. The configuration is wrong.


2. The link is broken.
3. There is no route.

Processing
method

1. Check whether there is any route from the neighbor end to


the local end.
Yes-> Goto Step 2.
No-> Find the reason or Contact ZTE Corporation.
2. Check whether the HelloInterval, DeadInterval, Options and
other parameters of the virtual link are the same with those
of the peer-end neighbor. If they are different, modify them
to be the same.
3. Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Status of OSPF Neighbor Transfers


Alarm
information

214

Alarm code: 21327

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Chapter 2 Notification Message Handling

Reason

Alarm description: The status of the OSPF neighbor is


transferred.

1. The configuration is wrong.


2. The link is broken.

Processing
method

1. Check whether the network cable from the neighbor device


to the switch is connected well.
Y-> goto Step 2.
N-> Connect it again and end the alarm handling.
2. Check whether the IP addresses on the two ends are in the
same network section.
Y-> Goto Step 3.
N-> Modify the IP addresses to make them be in the same
network section, and wait for the status of the neighbor
device to become UP. End the alarm handling.
3. Check whether interfaces on both ends start the OSPF
function.
Y-> goto Step 4.
N-> Start the OSPF function, and wait for the status of the
neighbor device to become UP. End the alarm handling.
4. Check whether the OSPF interface parameters on both ends
are the same.
Y-> Contact ZTE Corporation.
N-> Modify the OSPF interface parameters to make them be
the same, and wait for the status of the neighbor device to
become UP. End the alarm handling.

LSDB Overflow
Alarm
information
Reason
Processing
method

Alarm code: 21329


Alarm description:
overflows.

The

LSDB

(Link

Status

DataBase)

The LSDB (Link Status DataBase) overflows.


Configure route aggregation to reduce the number of LSAs.
Check whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

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Failure in Creating BGP Instance


Alarm
information
Reason
Processing
method

Alarm code: 21568

Alarm description: The BGP Failed to create the BGP instance.

The memory fails to be allocated.


1. Check whether other routing protocols are normal.
Y-> Goto Step 2.
N-> Contact ZTE Corporation.
2. Delete all routing protocols and reconfigure the BGP. Check
whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Failure in Creating BGP Neighbor


Alarm
information
Reason
Processing
method

Alarm code: 21570

Alarm description: Failed to create the BGP neighbor.

The Ipi pointer of the BGP instance is NULL.


1. Check whether other routing protocols are normal.
Y-> Goto Step 2.
N-> Contact ZTE Corporation.
2. Delete all routing protocols and reconfigure the BGP. Check
whether the alarm disappears.
Y-> End.
N-> Contact ZTE Corporation.

Failure in Getting TCB when BGP


Connection is Passively Open
Alarm
information

216

Alarm code: 21572


Alarm description: Failed to
connection is passively opened.

get

TCB

when

the

BGP

Reason

TCB fails to be gotten since the destination address and the


destination port are occupied.

Processing
method

Check all TCP connections to see if there is a connection, whose


source address is the neighbor IP address, destination address is
the local IP address and the destination port is 179.

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Chapter 2 Notification Message Handling

Y-> Disable this connection. The alarm disappears, and end the
alarm handling.
N-> Contact ZTE Corporation.

Failure in Getting TCB when BGP


Connection is Actively Started
Alarm
information

Alarm code: 21573


Alarm description: Failed to
connection is actively opened.

get

TCB

when

the

BGP

Reason

TCB fails to be gotten because the source address and the


source port are occupied.

Processing
method

Check all TCP connections to see if there is a connection whose


source address is the local IP address, destination address is the
neighbor IP address, and the destination port is 179.
Y-> Disable this connection. The alarm disappears. End the
alarm handling.
N-> Contact ZTE Corporation.

BGP Fails to Enable Passive


Listening
Alarm
information
Reason
Processing
method

Alarm code: 21575


Alarm description: Failed to get the TCB when the local BGP
connection is passively opened.

The number of started TCBs is greater than the maximum.


Check whether the number of TCP connections exceeds 256.
Y->Disable some useless TCP connections. The alarm disappears.
End the alarm handling.
N-> Contact ZTE Corporation.

BGP Fails to Enable Actively Started


TCB
Alarm
information
Reason

Alarm code: 21576


Alarm description: Failed to get the TCB when the local BGP
connection is actively opened.

The number of started TCBs is greater than the maximum.

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Processing
method

Check whether the number of TCP connections exceeds 256.


Y->Disable some useless TCP connections. The alarm disappears.
End the alarm handling.
N-> Contact ZTE Corporation.

BGP Failed to Add Neighbor to


Group
Alarm
information
Reason
Processing
method

Alarm code: 21579


Alarm description: The BGP Failed to add a neighbor to the
group.

BGP failed to create a group; BGP failed to enable a group.


Check the BGP configuration.

BGP Neighbor Failed to Read


Receive Buffer
Alarm
information
Reason
Processing
method

Alarm code: 21582


Alarm description: The BGP Failed to read the receiving
buffer.

The returned cache length is incorrect when reading messages.


Use the packet capture tool to check the received BGP message.

Neighbor Hold Timer Expires


Alarm
information
Reason

Alarm code: 21584

Alarm description: The BGP neighbor Hold timer times out.

1. The physical link is interrupted.


2. TCP connection is interrupted.

Processing
method

Check the network configuration to see if the IP address of the


neighbor can be successfully pinged. If it can not, check the
network cable connection to make it can be successfully pinged.
If it still can not, Contact ZTE Corporation.

BGP Neighbor FSM Error


Alarm
information

218

Alarm code: 21586

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Reason
Processing
method

Alarm description: Error in the BGP neighbor limited status


machine.

There are errors in the neighbor limited status machine.


Check the BGP event.

BGP State Changed.


Alarm
information
Reason
Processing
method

Alarm code: 21607

Alarm description: The status of the BGP is transferred.

The status machine is changed.


Check the BGP connection status.

Courier Create BGP Fail


Alarm
information
Reason
Processing
method

Alarm code: 21825

Alarm description: Courier Failed to create a BGP instance.

There is no router ID or getting the router ID failed.


Check the router
configuration.

ID

configuration

and

the

interface

IP

Courier Create OSPF Fail


Alarm
information
Reason
Processing
method

Alarm code: 21826

Alarm description: Failed to create an OSPF instance.

Failed to create OSPF-related timers and tables.


Check the router
configuration.

ID

configuration

and

the

interface

IP

Courier Enable OSPF by the


RTR_ID Fail
Alarm
information
Reason
Processing
method

Alarm code: 21831


Alarm description: Failed to create an OSPF instance by using
one RTR_ID.

Failed to create OSPF-related timers and tables.


Check the timer and the memory of the protocol stack. Use the
debugging
functions
Brs_CourierMemPrintfShow
and
Brs_MemPrintfShow in shell of rpu to check the utilization

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condition of the memory; use courier_show_timerq_info to


check the courier clock information.

IP Forwarding Table Fails to Create


Routes
Alarm
information

Alarm code: 21837

Alarm description: Failed to synchronize the IP route table.

Reason

Overflow of the forwarding table causes failure in adding


dynamic routes.

Processing
method

1. Check the routes on the RPU to see if there are useless


interface addresses and static routes.
Y-> Delete the useless IP interface addresses and static
routes, and goto Step 2.
N-> If no IP address is configured on the interface, goto Step
3.
2. Check whether the alarm disappears.
Y-> End.
N-> Goto Step 3.
3. Reduce the amount of routing information distributed by the
peer-end router through route aggregation. Check whether
the alarm disappears on the local.
Y-> End.
N-> Goto Step 4.
4. Record the detailed information.
i.

Record the IP address and static route information on the


interface.

ii. Record the dynamic route information. Contact ZTE


Corporation.

Incompatible RIP Version Number


Alarm
information

220

Alarm code: 21065


Alarm description: The version number of the interface is
inconsistent with that of the routing update message, so the
routing update message is refused to be received.

Reason

The version number of the interface on the peer-end equipment


is inconsistent with that on local-end equipment.

Processing
method

1. Check whether the version number of the interface on the


peer-end equipment is inconsistent with that on local-end
equipment.

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Chapter 2 Notification Message Handling

Y-> Goto Step 3.


N-> Goto Step 2.
2. If the version numbers are inconsistent, reconfigure them to
be consistent, and end the alarm handling.
3. Contact ZTE Corporation.

BGP State Changed


Alarm
information
Reason
Processing
method

Alarm code: 21587

Alarm description: The BGP state changes.

The state machine changes.


Check the BGP connection status.

ISIS Timer Creation Failure


Alarm
information
Reason
Processing
method

Alarm code: 22592

Alarm description: ISIS timer creation failure.

The ISIS module fails to create a timer when being initialized.


Restart the system and check whether the alarm disappears.
Y-> End.
N-Contact ZTE Corporation.

ISIS Hello Message Authentication


Failure
Alarm
information

Alarm code: 22593

Alarm description: ISIS Hello message authentication failure.

Reason

The Hello message authentication modes or keys configured on


the routers at the two ends are inconsistent.

Processing
method

1. Find out the peer-end router according to system id in the


alarm message.
2. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if the Hello message authentication
modes in ISIS protocol configuration on the interface are
consistent (MD5/TEXT).
Y-> Goto Step 3.

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N-> Modify the authentication modes on the two ends to be


consistent, and perform the interconnection operations again.
End the alarm handling.
3. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if the Hello message authentication keys
in ISIS protocol configuration on the interface are consistent
(MD5/TEXT).
Y-Contact ZTE Corporation.
N-> Modify the authentication modes on the routers of the
two ends to be consistent, and perform the interconnection
operations again. End the alarm handling.

ISIS LSP Message Authentication


Failure
Alarm
information

Alarm code: 22594

Alarm description: ISIS LSP message authentication failure.

Reason

The LSP message authentication modes or keys configured on


the routers of the two ends are inconsistent.

Processing
method

1. Find out the peer-end router according to system id in the


alarm message.
2. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if protocol authentication modes in ISIS
protocol instance configuration are consistent (MD5/TEXT).
Y-> Goto Step 3.
N-> Modify the authentication modes on the two ends to be
consistent, and perform the interconnection operations again.
End the alarm handling.
3. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if the protocol message authentication
keys in ISIS protocol stack instance configuration are
consistent (MD5/TEXT).
Y-Contact ZTE Corporation.
N-> Modify the authentication modes on the routers of the
two ends to be consistent, and perform the interconnection
operations again. End the alarm handling.

Precautions

222

The NE cannot receive network topology information.

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Chapter 2 Notification Message Handling

ISIS SNP Message Authentication


Failure
Alarm
information

Alarm code: 22595

Alarm description: ISIS SNP message authentication failure.

Reason

The SNP message authentication modes or keys configured on


the routers of the two ends are inconsistent.

Processing
method

1. Find out the peer-end router according to system id in the


alarm message.
2. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if protocol authentication modes in ISIS
protocol instance configuration are consistent (MD5/TEXT).
Y-> Goto Step 3.
N-> Modify the authentication modes on the two ends to be
consistent, and perform the interconnection operations again.
End the alarm handling.
3. Execute the show running config command for both the
local router and the peer-end router. Check the routers on
the two ends in the displayed equipment running
configuration to see if the protocol message authentication
keys in ISIS protocol stack instance configuration are
consistent (MD5/TEXT).
Y-Contact ZTE Corporation.
N-> Modify the authentication modes on the routers of the
two ends to be consistent, and perform the interconnection
operations again. End the alarm handling.

ISIS Neighbor Status Change


Alarm
information
Reason
Processing
method

Alarm code: 22596


Alarm description: The
relationship changes.

status

The peer-end router is down.

The corresponding link is down.

of

the

ISIS

neighbor

1. Check the alarm information to see if the neighbor status is


changed from up to down.
Y-> Goto Step 2.
N-> No handling is required.

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ZXWN MGW Media Gateway Alarm and Notification Information

2. Find out the peer-end router according to the system id, and
check whether the status of the link with the peer-end router
is normal.
Y-> Goto Step 3.
N-> Repair the corresponding link and end the alarm
handling.
3. Check whether the peer-end router runs normally.
Y-> End.
N-> Enable the peer-end router run normally and end the
alarm handling.

Abnormal Message is Received


Alarm
information
Reason
Processing
method
Precautions

Alarm code: 22597

Alarm description: Error protocol messages are received.

Error protocol messages are received.


Check whether the bottom link has communication problems and
if there are any illegal systems in the network.
The messages are discarded.

BFD Faults
Alarm
information
Reason

Processing
method

Alarm code: 22848

Alarm description: BFD faults occur.

The link is faulty, and L3 fails to be connected with the opposite


end. The specific reason may be that the BFD session is not
rationally configured.
1. Check whether the BFD session is configured correctly.
Y-> Goto Step 3.
N-> Goto Step 2.
2. Reconfigure it.
Y-> If the session can be created
reconfiguration, end the alarm handling.

successfully

after

N-> If the session still fails to be created after configuration,


goto Step 3.
3. Record the detailed configuration information.
i.

Save the configuration, and record the configuration


procedure.

ii. Contact ZTE Corporation.

224

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Abbreviations
Abbreviations

Full Name

A
ACK

Acknowledgement

ACM

Accumulated Call Meter

ACM

Address Complete Message

AE

Application Entity

APB

ATM Process Board

AoC

Advice of Charge

AoCC

Advice of Charge Charging supplementary service

AoCI

Advice of Charge Information supplementary


service

ASE

Application Service Element

ASIG

Analog Signaling

AuC

Authentication Centre

B
BAIC

Barring of All Incoming Calls supplementary


service

BAOC

Barring of All Outgoing Calls supplementary


service

BCCH

Broadcast Control Channel

BCTL

Back Control

BCSN

Backplane of Circuit Switch Network

BDT

Back Digital Trunk

BCTC

Backplane of Control Center

BFBI

Back Fiber Bus Interface

BHCA

Busy hour Calling Attempt

BIC-Roam

Barring of Incoming Calls when Roaming outside


the home PLMN country supplementary service

BNET

Back Network

BO

all Barring of Outgoing call supplementary services

BOIC

Barring of Outgoing International Calls


supplementary service

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ZXWN MGW Media Gateway Alarm and Notification Information

Abbreviations

Full Name

BOIC-exHC

Barring of Outgoing International Calls except


those directed to the home PLMN Country
supplementary service

BPSN

Backplane of Packet Switch Network

BS

Basic Service (group)

BS

Bearer Service

BSG

Basic Service Group

BTS

Base Transceiver Station

BUSN

Backplane of Universal Switch Network

C
CAI

Charge Advice Information

CB

Cell Broadcast

CBC

Cell Broadcast Centre

CBCH

Cell Broadcast Channel

CBK

Clear Back signal

CC

Country Code
Call Control

CCF

Conditional Call Forwarding

CCITT

The International Telegraph and Telephone


Consultative Committee

Cct

Circuit

CF

all Call Forwarding services

CFB

Call Forwarding on mobile subscriber Busy


supplementary service

CFNRc

Call Forwarding on mobile subscriber Not


Reachable supplementary service

CFNRy

Call Forwarding on No Reply supplementary


service

CFU

Call Forwarding Unconditional supplementary


service

CG

Charging Gateway

CGC

Circuit Group Congestion signal

CI

Cell Identity
CUG Index

226

CLKG

CLOCK Generator

CLKI

CLOCK Interface

CLI

Calling Line Identity

CLIP

Calling Line Identification Presentation


supplementary service

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Abbreviations

Abbreviations

Full Name

CLIR

Calling Line Identification Restriction


supplementary service

CM

Connection Management

CMD

Command

CMP

Control Main Processor

COLI

Connected Line Identity

COLP

Connected Line identification Presentation


supplementary service

COLR

Connected Line identification Restriction


supplementary service

D
DTB

Digital Trunk Board

G
COLP

Connected Line identification Presentation


supplementary service

GLI

GE Line Interface

GERAN

GSM Enhanced Radio Access Network

I
IMAB

IMA Board

IPB

IP Process Board

IPI

IP bearer Interface

IWFB

IWF Board

M
MNIC

Multi-service Network Interface Card

MONB

Monitor Board

MPB

Main Process Board

MRB

Media Resource Board

O
OMP

Operation Main Processor

P
PLI

POS Line Interface

PSN

Packet Switch Network

PWRD

POWER Distributor

S
SDHB

SDH Board

SDTB

Sonnet Digital Trunk Board

SDU

Selection and Distribution Unit

SMP

Signal Main Processor

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ZXWN MGW Media Gateway Alarm and Notification Information

Abbreviations

Full Name

SPB

Signaling Process Board

T
TFI

TDM Fiber Interface

TSNB

TDM Switch Network Board

U
UIM

Universal Interface Module

V
VTC

228

Voice Trancoder Card

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Glossary
3G

3G refers to next generation of mobile communication systems.


These offer enhanced services, such as multimedia and video.
Main 3G technologies include UMTS and CDMA2000.

3GPP

3GPP was formed in December 1998 as a collaboration


agreement bringing together a number of telecommunication
standards bodies. These standards bodies are referred to as
Organizational Partners. Aim of 3GPP was to produce globally
applicable technical specifications for third generation mobile
systems based on evolved GSM Core Networks and the radio
access technology Universal Terrestrial Radio Access (UTRAN).

3GPP2

3GPP2 is a sister project to 3GPP and is a collaboration


agreement regarding third generation mobile networks. It is
comprised of five Standards Development Organizations similar
to Organizational Partners in 3GPP. 3GPP2 mainly deals with the
following five areas: A-interface system, CDMA2000, American
National Standards Institute-41 (ANSI-41), wireless packet data
inter-working, and services & systems aspects.

Access Point

An Access Point is a network device which provides the point of


interconnection between wireless station (laptop computer, PDA)
and wired network.

Bearer Service

Bearer Service is a type of telecommunication service that

provides the capability for transmission of signals between


access points.

Broadband

Broadband in radio systems identifies a type of communication


channel capable of carrying a large portion of electromagnetic
spectrum. It may also be applied to fixed communication
systems when referring to bearers capable of carrying high
volumes of traffic.

FTP

A client server application protocol using well known ports 20


and 21. It uses the services of Transmission Control Protocol
(TCP) to provide reliability in the transfer of data files between
network nodes. FTP was first defined as a standard in Request
for Comments (RFC 959).

GE

Gigabit Ethernet (GE) is the Ethernet standard offering Gigabit


services and typically employs fibre. This technology has been
used for backbone networks and desktops for high end servers
and intensive graphical applications.

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ZXWN MGW Media Gateway Alarm and Notification Information

230

Handoff or
Handover

A Handoff, or Handover, is the process in which a cellular phone


is handed from one cell to the next in order to maintain a radio
connection with the network

IMEI

International Mobile Equipment Identity is a unique identifier


allocated to each Mobile Equipment (ME). It consists of a Type
Approval Code (TAC), a Final Assembly Code, Serial Number
(SNR) and a Spare Digit.

IMSI

International Mobile Subscriber Identity is a unique identifier


allocated to each mobile subscriber in a GSM and UMTS network.
It consists of a Mobile Country Code (MCC), a Mobile Network
Code (MNC) and a Mobile Station Identification Number (MSIN).

ISUP

ISDN User Part is part of the SS7 protocol layer and used in
setting up, management, and release of trunks that carry voice
and data between calling and called parties.

Iu-CS

This is the interface in UMTS which links the Radio Network


Controller with MSC Server.

Iu-PS

This is the interface in UMTS which links the RNC with SGSN.

LAI

Location Area Identity uniquely identifies a Location Area (LA)


within any Public Land Mobile Network (PLMN). It is comprised of
the Mobile Country Code (MCC), Mobile Network Code (MNC)
and the Location Area Code (LAC).

MAC Address

MAC address refers to hardware address and uniquely identifies


a device within a defined network area.

MSISDN

Mobile Station ISDN (MSISDN) Number is the standard


international telephone number used to identify a given
subscriber.
MSISDN
is
based
on
the
International
Telecommunications Union-Telecommunication Standardization
Sector (ITU-T) E.164 standard.

MSRN

Mobile Station Roaming Number is an E.164 defined telephone


number used to route telephone calls in a mobile network from a
Gateway Mobile Switching Centre (GMSC) to the target MSC.

MTP

Message Transfer Part forms part of the SS7 protocol stack and
provides reliable routing usually within a network.

Network
Management

A set of procedures, software, equipment etc in order to keep a


network operating in an efficient manner. ITU-T have developed
a series of standards for Network Management which are
referred to as the Telecommunication Management Network
(TMN). This sub-divides Network Management into the following
five categories; Fault, Configuration, Performance, Accounting
and Security.

Node B

Node B is the function within the UMTS network that provides


physical radio link between User Equipment (UE) and the
network.

Physical
Channel

A physical channel supports physical media, usually in an


encoded format. This may be pulses of light, a modulated
voltage or radio waves.

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Glossary

Protocol Stack

Conceptual model of layered architecture of communication


protocols in which, layers within a station are represented in
hierarchical order. Each layer in the protocol stack is defined in
generic terms describing functionality and mode of operation.

QoS

Performance of a communications channel or system is usually


expressed in terms of Quality of Service (QoS). Depending upon
the communication system, QoS may relate to service
performance, Signal to Noise Ratio (SNR), Bit Error Ratio (BER),
maximum and mean throughput rate, reliably, priority and other
factors specific to each service.

Radio Access
Network

Radio Access Network (RAN) performs the radio functionality of


network, as well providing connection to Core Network. RAN
typically includes a controller Radio Network Controller (RNC) in
3GPP and BSC in 3GPP2 and several transmitter/receivers Node
B in 3GPP, BTS in 3GPP2.

RANAP

Radio Access Network Application Part (RANAP) is used in a


UMTS system on the Iu interface. It is responsible for function
including setting up of a Radio Access Bearer (RAB) between the
Core Network and RNC.

SCCP

Signalling Connection Control Part is used to provide a means for


the transfer of messages between any two signalling points in
the same or different SS7 networks.

SCTP

Streaming Control Transmission Protocol (SCTP) is a reliable


transport protocol operating on top of IP. It provides
acknowledged error free non duplicated transfer of data. STCP
also detects data corruption, loss of data and duplication of data
by using checksums and sequence numbers.

Signaling
Gateway

A Signaling Gateway is used to support the transport of


signalling traffic received from one network and passed into
another network.

TMSI

In order to ensure subscriber identity confidentiality VLR and


SGSN may allocate Temporary Mobile Subscriber Identities
(TMSI) to visiting mobile subscribers. VLR and SGSN must be
capable of correlating an allocated TMSI with IMSI of MS to
which it is allocated. A MS may be allocated two TMSI, one for
services provided through VLR, and the other known as the
Packet TMSI (P-TMSI) services provided through the SGSN.

TUP

Telephone User Part was an earlier implementation of SS7 that


did not allow for data type applications, hence the introduction
of ISDN User Part (ISUP).

UMTS

A 3G mobile communications system which provides an


enhanced range of multimedia services. UMTS will speed
convergence between telecommunications, IT, media and
content industries to deliver new services and create fresh
revenue generating opportunities. UMTS will deliver low cost,
high capacity mobile communications offering data rates as high
as 2Mbps under stationary conditions with global roaming and
other advanced capabilities. The specifications defining UMTS
are formulated by 3GPP.

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232

VCI

The identifier in ATM cell header that identifies to which virtual


channel the cell belongs.

WAP

A standard designed to allow the content of Internet to be


viewed on the screen of a mobile device such as mobile phones,
personal organisers and pagers. WAP also overcomes the
processing limitation of such devices. Information and services
available are stripped down to their basic text format.

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Tables
Table 1 Chapter Summary ................................................... ii
Table 2 Typographical Conventions ....................................... ii
Table 3 Mouse Operation Conventions .................................. iii
Table 4 Summary of Alarm Messages ....................................2
Table 5 Summary of Notification messages ........................ 142

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Index
active status....... 119, 183, 184
Alarm
Alarm management ....... 181
authentication .... 149, 210, 213
Backplane ................. 225, 226
Clock running mode
free ............................. 231
trace ........................... 104
Congestion....................... 226
Control plane...................... 30
Data configuration..... 123, 162,
164, 182
data synchronization ......... 163
DIP Switch ....................... 160
Equipment commissioning
process
Cutover........................ 109
Handover ..................... 230
FTP ................................. 229
Instance ................... 149, 216
IP address... 92, 127, 129, 130,
197, 199, 202, 204, 206,
207, 208
label......................... 105, 111
link ... 4, 11, 26, 27, 31, 32, 33,
35, 36, 37, 39, 40, 41, 42,
43, 45, 46, 47, 48, 49, 55,
56, 57, 61, 63, 64, 65, 66,
70, 82, 122, 124, 174, 186,
211, 212, 213, 230
signaling link ...........53, 188
M3UA ................................ 50
MAC address180, 203, 209, 230
MAC configuration ............. 204
mask................. 130, 199, 207
MP 2, 3, 4, 5, 6, 7, 8, 9, 10, 11,
12, 13, 14, 15, 16, 17, 18,
19, 20, 21, 22, 23, 24, 25,
26, 27, 28, 29, 30, 31, 32,

33, 34, 35, 36, 37, 38, 39,


40, 41, 42, 43, 44, 45, 46,
47, 48, 49, 50, 51, 52, 53,
54, 55, 57, 59, 60, 61, 62,
63, 64, 65, 66, 68, 69,
70, 71, 72, 73, 74, 75, 76,
77, 78, 79, 80, 81, 82, 83,
84, 85, 86, 87, 88, 89, 90,
91, 92, 93, 94, 95, 96, 97,
98, 99, 100, 101, 102, 103,
104, 105, 106, 107, 108,
109, 110, 111, 112, 113,
114, 115, 116, 117, 118,
123, 124, 125, 126, 127,
128, 129, 130, 131, 132,
133, 134, 135, 136, 137,
142, 143, 144, 145, 146,
147, 148, 149, 150, 151,
162, 163, 179, 182, 183
MTP ................................ 230
MTP3 ..................6, 46, 47, 49
Office
local office ................. 1, 93
Office No...................... 126
Performance
Performance alarm .....67, 68
Performance statistics.67, 68
Phase
Phase-locked .................. 79
Physical configuration ........ 124
Power on ... 141, 155, 157, 164,
180
Prefix ....................... 148, 207
Remains ..................... 14, 119
Server
OMC server ...............31, 32
signaling point........... 186, 188
switchover ....83, 152, 156, 178

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235