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Smart Communication Server

Multi-Line Terminal
User Guide

Please read this manual carefully before operating


this product and save this manual for future use.

Before using Your Terminal


Thank you for purchasing NEC SL1000 system.
Due to the flexibility built into the system, your Dialing Codes and Feature Capacities may differ
from those in this guide. Check with your NEC Authorized Supplier / System Administrator and
make a note of any differences.

Installing the Handset and Line Cord


Cord can be installed
either way

When installing the handset :


1. Make sure the handset cord is plugged into
the handset jack on the telephone base.
2. The line cord routes through the channel on
the telephone base.
3. Alternatively the line cord can route through
the channel on the telephone legs.

Handset Cord

Adjust the two-position Viewing Angle


To set the low viewing angle position:
1. Fold the legs all the way back.

To set the high viewing angle position:


1. Flip up the two leg supports.
2. Fold the legs back until the supports contact the base.

NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice.
NEC Corporation has prepared this document for use by its employees and customers. The information contained
herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC
Corporation.
Copyright 2011, NEC Corporation
Printed in Japan
1

Using Your Terminal


IP4WW-( )*TXH-A TEL
Call Indicator Lamp
This lamp flashes fast when a call is ringing and
flashes slower when a message has been left.

Handset

Alphanumeric Display
The LCD has 2 lines with 16 characters.

Exit Key
Exit any screen and return the display to Time &
Date.

Help Key
The user can press this key followed by a
programmable key to check what Line or
Programmable Feature is assigned on the key.

Programmable Function Keys


Flexible Line keys or Feature Keys assigned by
the System Administrator.

Flash Key
Press key to finish an outside call and hear the
dial tone.

Transfer Key
Allows the extension user to transfer established
calls to another extension.

DND/CONF Key
(Do Not Disturb / Conference)
Setup a Do Not Disturb or Conference if pressed
during a call.

Mute (Microphone) Key


Mute handset or Handsfree Microphone. LED
lights when microphone is muted.

Clear/Back Key
Press this key to cancel the current action or
delete a character.

Dial Keys
HOLD Key
Speaker

Press this key to place


an internal or external
call on hold.

Cursor Key
Access various features with simple operation.
Volume (UP) Key

Speaker Key
Controls the built-in speaker which
can be used for Handsfree dialing/
monitoring. LED on key lights when
key is active.

12 Programmable Function Keys are available for IP4WW-12TXH-A TEL.


24 Programmable Function Keys are available for IP4WW-24TXH-A TEL.
** The illustration shows IP4WW-24TXH-A TEL.

Incoming Call
History Key

Redial
Key

Enter
Key

Directory Functions
or

Volume (DOWN) Key

Handsfree Options
- Handsfree lets you place and answer calls by pressing Speaker instead of using the handset.
- With Automatic Handsfree, you can press a Speaker Key without lifting the handset. Normally, you have
Automatic Handsfree.
- Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone without
lifting the handset.

For Your Convenience


Programmable Function Keys
Programmable Function Keys can be assigned as Trunk Key and/or other Function Keys. You can just
press the function key to activate the assigned function without dialing the Service Code.
Speaker

Function Code & Add Data

Function Key

Speaker

There are 2 levels of Function Keys. (General Keys : assigned by 851, Appearance Keys : assigned by
852)
Appearance Keys have priority. You can overwrite the Appearance Key at the General Key.
If you want to overwrite the General Key at the Appearance Key, you have to erase the Appearance Key by
dialing 852 + 000 before General Key assignment.
In the default setting, Programmable Function Key No. 1 to 12 is assigned as Trunk Key. If you want to
assign Function Keys (General) at the unused Trunk Keys, these unused keys should be erased by 852 +
000 operation.
Programmable Function Keys can be erased by dialing 852 + 000 or 851 + 00.

DSS / One-Touch Keys


Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You
can place an Outside / Intercom Call by just pressing this key without dialing the number.
Speaker

Function Key

Trunk Access Code

Telephone Number

Hold

Speaker

Extension Number

To change the Trunk Access Code, Ask your NEC Authorized Supplier for the details.
In the default setting, Programmable Function Key No. 1 to 12 is assigned as Trunk Key. If you want to
assign DSS Keys at the unused Trunk Keys, these unused keys should be erased by 852 + 000 operation
before the above operation.
In case of DSS Key, the extension status can be indicated on the BLF. (idle : extinguished, Busy : lit)
When you register a telephone number, the Trunk Access Code should be added in front of the number.
Up to 36 digits dialing can be registered, but the name can not be registered.
If you want to continue the operation, press Programmable Function Key instead of Speaker Key to finish.

For Your Convenience


Abbreviated Dial (Speed Dial) Registration
Common ABB

Speaker

ABB Bin Number

Telephone Number

Group ABB

4
Name

Hold

Hold

Speaker

The digit of Bin No. depends on the system setting. (0-9<Only Group ABB> / 00-99 / 000-999)
System setting is necessary for Group ABB function. Ask your NEC Authorized Supplier for the details.
Name can be entered by Dial Pad Keys. (See below)
Up to 36 digits dialing can be registered, and up to 12 characters can be registered as name.
If you want to continue the operation, dial Bin No. instead of Speaker Key to finish.
You can skip to enter the name. (No enter any character, then press Hold Key).
You can erase the registered number & name by pressing Exit Key after dialing Bin No..

Entering Alphanumeric Characters


When you enter a name, use Dial Pad Keys to enter letters as below. For example, press 2 key once for A,
twice for B, etc

&

<

>

Accepts a character and move


the cursor one place to the right.
Press twice to insert a space.

Clear/Back

Clear the character entry to the


left, one character at a time.
(Backspace)

Placing Calls
Place an Outside Call <Quick Access>
Telephone Number

Trunk Key

Listen to the Dial Tone before dialing a Telephone Number.


You can have function keys for Trunks or Trunk Groups. Ask your NEC Authorized Supplier for the details.

Place an Outside Call <Access by Code>


Speaker

Trunk Access Code

Telephone Number

Trunk Group No.

?
Trunk No.

(e.g. : 005 = Trunk No.5)

To change the Trunk Access Code, Ask your NEC Authorized Supplier for the details.
Listen to the Dial Tone before dialing a Telephone Number.
In case the number of Trunk Group is more than 10, you should enter 2 digits (e.g. 11 : Group 11) after
dialing 804. Ask your NEC Authorized Supplier for the details.
For the dial digit of Trunk No., ask your NEC Authorized Supplier for the details.

Place an Intercom Call <Dial Access>


Speaker

Extension Number

Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin
speaking. Dialing 1 changes voice/ring mode. (in case the destination is Multi-line Terminal)

Placing Calls Quickly


Directory Dialing
1/90
ABC Ltd
On-Hook
Condition

1st Character
you want to search

N
NEC CORP

6/24

?
Press several times to search

After searching the desired destination, press Enter Key to confirm the telephone number before lifting the
handset, if necessary.
You can enter more Characters (up to 12) to make desired destinations search even more specific.
You can also search the desired destination without entering the Characters. (press Cursor Keys only)
To cancel the Directory Dialing operation, press Clear/Back Key.

Last Number Dialing


Redial List

98765432
01/10
OUT:DEC-22 11:10

012445566 03/10
OUT:DEC-22 10:32

On-Hook
Condition

Press several times to search

Quick Redial
Speaker

The system retains the last 10 numbers dialed which can be reviewed and redialed.
To cancel the Redial List operation, press Clear/Back Key.

Callback by Received Number


033445566 01/14
RCV:DEC-22 11:33

098765432 03/14
RCV:DEC-22 10:12

On-Hook
Condition

Press several times to search


Caller-ID function is required to use this operation for outside calls. Ask your NEC Authorized Supplier for
more details.
To cancel the Callback operation, press Clear/Back Key.

Placing Calls Quickly


Abbreviated (Speed) Dialing <for Outside>
Common
ABB

Common ABB Bin Number

Speaker

Common ABB Key

(SC851+27)

Group
ABB

Group ABB Bin Number

Speaker

Group ABB Key

(SC851+28)

The digit of Bin No. depends on the system setting. (0-9 <Only Group ABB> / 00-99 / 000-999)
Telephone Numbers shall be pre-registered to the system.
System setting is necessary for Group ABB function. Ask your NEC Authorized Supplier for the details.
When you assign the Common ABB Key on the Programmable Function Key, Press HOLD is required
after dialing the Function Code 27.

One-Touch / DSS Call


On-Hook
Condition

One-Touch / DSS Key

(SC851+01)

Telephone / Extension number should be pre-registered to a One-Touch / DSS Key.


Trunk Access Code should be added in front of the Telephone number.

If your call doesnt go through


Set Camp On / Callback
8
Hear Busy Tone
or No Answer

Camp On

Wait without
hanging up

Camp On Key

Wait for the system


to call you back

Callback
(SC851+35)

Camp On

In case of Intercom Call, when you hear ringing, wait for the called party to answer.
In case of Outside Call, when you hear Dial Tone, begin telephone number dialing.
Callback
In case of Intercom Call, when your terminal starts the ringing, lift handset and wait for the
called party to answer.
In case of Outside Call, when your terminal starts the ringing, lift handset, hear Dial Tone, and
begin telephone number dialing.
This function is applicable in case all trunks are busy condition. (not applicable for dialed outside party
busy)

Cancel Camp On / Callback

(In case of Camp On)

Repeat Dialing <Outside Call Only>


Repeat Dial Key

(SC851+29)

Hear Busy Tone


or No Answer
When the Repeat Dialing is set, Repeat Dial Key shall flash and the system automatically and periodically
redials a call. Repeat duration is programmable. Ask your NEC Authorized Supplier for the details.
You should lift the handset when the called party answered.
Press flashing Repeat Dial Key to cancel.

If your call doesnt go through


Set a Message Waiting
0
Hear Busy Tone
or No Answer

MW Key

(SC851+38)

When you set a MW, the called partys Indicator starts to flash, and your Indicator is lit in Red.

Answer a Message Waiting (Your terminals Indicator is flashing in Red)


Check & Answer

On-Hook
Condition

Help

Quick Answer

MW Key

(SC851+38)

When you answer a MW, the Indicator shall automatically be off when the called party answers.
You can select the desired party by pressing Up Key after dialing
, 0, if several number of Message
Waiting has been set.

Cancel Message Waiting


Individual
Cancel

Extension Number

(originated extension)

All Cancel
(at any extension)

Answering Calls
Answering an Outside Call
Ringing
Extension

Trunk Key

Non-Ringing
Extension

(Flashing)

Ringing
Speaker

Confirm the status of Mute Key if you want to answer by Handsfree. (Mute On : LED On, Mute Off : LED
Off)

Answering an Intercom Call


Signal Mode
Extension

Voice Mode
Extension
Ringing

Voice
Speaker

Speak toward
your terminal

Intercom Call Mode (Signal or Voice) can be set at your terminal by :


Signal : Speaker -> 823
Voice : Speaker -> 821
Confirm the status of Mute Key if you want to answer by Handsfree. (Mute On : LED On, Mute Off : LED
Off)

Picking up a Call for other Extensions


In same
Group

Speaker

#
Call Pickup Key

(SC851+24)

In other
Group

Speaker

Call Pickup for other


Group Key

(SC851+25)

Specified
Extension

Extension Number

Speaker

System setting is necessary to make Call Pickup Group. Ask your NEC Authorized Supplier for the details.

10

Hold / Transferring Calls


Holding a Call / Retrieving a Held Call
Hold

Retrieve

Outside
Call

Trunk Key

(Flashing)

Hold
Intercom
Call

Talking

Hold

(Flashing)

In case of Intercom, the call shall be held as Exclusive Hold on your terminal.
This operation puts your outside call on System Hold. Other extension user can take the call off Hold.

Holding a Call Exclusively


Hold

Retrieve

Outside
Call

Exclusive Hold Key

Trunk Key

(Flashing)

Intercom
Call

(SC851+45)

Talking

Hold

(Flashing)

This operation puts your outside call on Exclusive Hold. Other extension user can not take the call off Hold.

Retrieve a Held Outside Call


Trunk Number you want to retrieve

Speaker

For the dial digit of Trunk Number, ask your NEC Authorized Supplier for the details.

Transferring a Call to the other Extension


Extension Number
Hold

Talking

Announce
Transfer

If your terminal has DSS/One-Touch key, just press it instead of HOLD and Extension Number dialing.

11

For more Convenient Use


Do Not Disturb (DND)
On-Hook
Condition

DND/CONF

DND : Trunk Incoming Call

DND : Intercom Incoming Call

DND : Trunk & Intercom Incoming Call

DND : Transferred (CFW) Call

DND : Cancel

When you set DND function, DND/CONF Key shall be lit and the Internal Dial Tone pattern shall be
changed.

Conference
Repeat for additional parties

DND/CONF

Talking
Extension Number

DND/CONF

?
<Twice>

Talking

Start
Conference

Telephone Number

Trunk Key

You can repeat this operation to add more parties.


You may be able to have up to 16 parties. (include your terminal) May need to adjust the volume level due
to the Environment where calls are placed. Ask your NEC Authorized Supplier for the details.

Call Forwarding / Follow Me


When you set Call Forward / Follow Me function, the destination extension shall be displayed on the LCD,
and the Internal Dial Tone pattern shall be changed.

Call Forward Immediate


Set

Speaker

8
On-Hook
Condition

Call Forward
Immediate Key

1
Cancel

(SC851+10)

12

Extension Number

Speaker

For more Convenient Use


Call Forwarding / Follow Me (Contd)
Call Forward when Busy
Set

Speaker

#
On-Hook
Condition

Call Forward
when Busy Key

Extension Number

Speaker

Cancel

(SC851+11)

Call Forward when No Answer


Set

Speaker

8
On-Hook
Condition

Call Forward when


No Answer Key

Extension Number

Speaker

Cancel

(SC851+12)

Call Forward when Busy / No Answer


Set

Speaker

8
On-Hook
Condition

Call Forward when


Busy / No Ans Key

Extension Number

Speaker

Cancel

(SC851+13)

Call Forward Both Ring


Set

Speaker

8
On-Hook
Condition

Call Forward
Both Ring Key

Extension Number

Speaker

Cancel

(SC851+14)

Call Forward Follow Me


Set

Speaker

8
On-Hook
Condition

Call Forward
Follow Me Key

1
Cancel

(SC851+15)

13

Extension Number

Speaker

Cursor Keys Operation


Menu Structure
The following table shows the menu structure of the Cursor Keys. You can reach the desired menu by
pressing Cursor Keys (Up / Down / Right / Left) or dial 3 digits for shortcut access after pressing the Enter
Key to activate a menu.
Enter Key

Clear/Back

Back to the previous menu.

Main Menu
Exit

Exit from this menu mode.

100 : Call History


110 : Missed Call
111 - 11x : Missed Call Data
120 : Received Call
121 - 12x : Received Call Data
130 : Dialed Number
131 - 13x : Dialed Call Data

200 : Contacts
210 : Search Contact

211 - 21x : Name Started from A-Z


220 : New Contact
221 : Save Private Phone Book
222 : Save Common Phone Book
223 : Save Group Phone Book
230 : Edit Contact
231 - 23x : Name Started from A-Z

500 : Phone Setting


520 : Display

521 : Contrast

800 : Properties
810 : Phone

Port Information
820 : System
Main Software Version
MAC Address
Hardware Key Code

14

Built-In Answering Machine (VRS Message)


System setting is necessary to use Built-In Answering Machine. Ask your NEC Authorized
Supplier for the details.

Record / Listen / Erase Answering Messages


7

Message Number
(001 004)

Record

Stop REC

#
Recording

Listening

Message Number
(001 004)

Listen

?
Listening

Message Number
(001 004)

Erase

Up to 4 types of messages can be recorded.


The Message length can not exceed 2 minutes.

Built-In Answering Machine (Voice Mail Message)


Listen / Erase Left Messages
Message Number
(091 100)

Listen

?
Listening

Message Number
(091 100)

Erase

Up to 10 messages can be left from outside.


The Message length can not exceed 2 minutes.

15

Option : In-Mail (Voice Mail)


Optional hardware and System setting is necessary to use In-Mail (Voice Mail) feature. Ask
your NEC Authorized Supplier for the details.

Log-On to the In-Mail


Speaker

Voice Mail Pilot Number

Your Mailbox Number

Security Code (if it is set)

Main
Menu

Main Menu

Listen to Messages

5
Record Reply

RE
MF
MC

73

Have Msg Forwarded

63

Make Call to Sender

TI

62

Get TIme, Date

SA

RS

While listening you can :

SAve Message

Record & Send Message

77

Erase Msg

E
L
B

Backup a Few Seconds

84

BB

Backup to Beginning

72

Go Ahead a Few Seconds

While recording you can :

Mailbox Greeting

Record Mailbox Name

1N

Select New Message List

16

1S

Select Saved Message List

17
12
#

22

1A

Select All Message List

Exit Listen Mode

Reenter mailbox number

4
E

Callers hear your active


greeting (1-3) only if you do
not answer or are busy. If
Auto Attendant DND is ON,
the Auto Attendant does
not ring your phone. Callers
immediately hear your
active greeting. If OFF, the
Auto Attendant will try your
extension.
RN

Enter mailbox number, then :

Pause/Resume
G

Pause/Resume Listening

Listen to Next Msg

Erase Recording

End Recording

Send Message

76

In-Mail will play your


mailbox name in the voice
prompts instead of your
mailbox number.

OP

Mailbox OPtions

67

The mailbox options are :


S

TI

TIme and Date

1N

Select New Message List

16

1S

Select Saved Message List

17

1A

Select All Message List

12

EXit Mailbox

AT

84
N

Security Code

Message Notification

16

Auto Time Stamp


Exit to Main Menu

28
#

Option : In-Mail (Voice Mail)


Call Forward to Voice Mail
Convenient Operation by Function Key
On-Hook
Condition

Auto-Attendant Key

Press Automated Attendant Key several times to


change the status. (All Calls -> No Answer -> Busy ->
Busy/No Answer -> Cancel)

(SC851+79 + Ext No.)

Forward All Incoming Calls


Set

Speaker

8
On-Hook
Condition

Call Forward
Immediate Key

Voice Mail Pilot Number

Speaker

Cancel

(SC851+10)

Forward Incoming Call when Busy


Set

Speaker

#
On-Hook
Condition

Call Forward
when Busy Key

Voice Mail Pilot Number

Speaker

Cancel

(SC851+11)

Forward Incoming Call when No Answer


Set

Speaker

8
On-Hook
Condition

Call Forward when


No Answer Key

Voice Mail Pilot Number

Speaker

Cancel

(SC851+12)

Forward Incoming Call when Busy / No Answer


Set

Speaker

8
On-Hook
Condition

Call Forward when


Busy / No Ans Key

1
Cancel

(SC851+13)

17

Voice Mail Pilot Number

Speaker

Option : In-Mail (Voice Mail)


Mailbox Greeting
Greeting
Option

Greeting No.
(1-3)

Record

Stop REC

Return to
Main Menu

Log-On to
the In-Mail

Recording
Listen

Finish

#
Listening

Erase

3
Selected Greeting (one of three) shall be made active.

Mailbox Security Code


Mailbox
Option

Confirmation Return to
Main Menu
(Accept)

Security Code
(4 digits, using 0-9)

Log-On to
the In-Mail

Delete Security Code

Dialed Security Code can be canceled by pressing 4 instead of 2 (Accept).


System Administrator can delete a Mailbox Security Code.

Listen to Left Messages in your Mailbox


Convenient Operation by Function Key
On-Hook
Condition

Security Code (if it is set)

Mailbox Key

Listen

(SC851+77 + Ext No.)

Listening

Basic Operation without Function Key


Mailbox Number

Voice Mail Pilot Number

?
(Unique Dial
Tone)

Security Code (if it is set)

Listen

5
Listening

18

Multi-Line Terminal
User Guide

A50-031674-101
Issue 1.1
February 2011

NEC Corporation
19