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SAP Master Data Governance for

Business Partner, Customer and Supplier Data


Overview including SAP MDG 7.0 updates
November 2013

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture and Deployment
Function in Detail
Integration Scenarios
Benefit from the Solution

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

What are Master Data?

Master data is the consistent and uniform set of identifiers and extended
attributes that describes the core entities of the enterprise, such as
customers, prospects, citizens, suppliers, sites, hierarchies, and chart of
accounts.
http://www.gartner.com/technology/it-glossary/mdm-master-data-management.jsp

Every organization has master data, yet every organization's definition of


what master data is, is different. And many organizations may have no or
incomplete definitions of what master data is. Although there is no universal
example of what constitutes master data, a common definition must be
applied.
http://www.gartner.com/technology/it-initiatives/master-data-management.jsp

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

Lack of Data Governance Policies and


Poor Data Quality Hurt the Business

90% of all businesses still do not have


sufficient policies in place to meet data
governance regulations.
IT Policy Compliance Group

Average organization loses $8.2 million annually


through poor data quality.

Compliance
Failures

Lower Profits

Gartner

50% to 70% of ERP implementations are reported as


challenged in part to data integrity and/or data
accuracy problems.

Low
Productivity

Adaptive Growth, Inc.

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

All lines of business


are impacted by master data quality
Organizations & Roles

Financials

IT

CFO

Sales

Supply Chain

(S)VP of Sales, (S)VP


of Sales & Marketing

CIO

VP of Supply Chain,
VP of Planning

Challenges

Inconsistent financial
master data across the
enterprise
Manual efforts to update
financial master data in
local financial systems

Risk of non-compliance to
IFRS, SOX etc.

Slow group closes

Lack of transparency about


changes (Who, what, when,
why?)

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High master data


maintenance costs

Need for multiple systems


to manage master data in
different domains

Lack of flexibility in dynamic


business environments

Lack of consolidated view


of customer data across all
channels
Customer transactions are
compromised due to limited
view of the facts

SAP Master Data Governance for Business Partner, Supplier, Customer

Lack of transparency
relating to suppliers and
products
High costs due to
insufficient supplier
selection and rationalization
Loss of potential for benefit
realization (i.e. discounts,
conditions, central
contracts)
Limited availability of up-todate master data in my
business network

MDG-BP/C/S

SAP Master Data Governance


Centrally govern master data on top of SAP Business Suite
SAP MDG is a natural extension of the business processes running in
SAP Business Suite, providing out-of-the-box, domain-specific master data
governance to centrally create, change and distribute master data.
Governance

Enables governance, compliance and transparency through


integrated staging, approval and central audit trail

Consistent Data

Delivers consistent definition, authorization and replication of


key master data entities for SAP. Eliminates error prone manual
maintenance processes for master data in multiple systems

Integration

Native integration with SAP Business Suite and SAP ERP, as


well as supplier qualification (via SAP SLC), and NW MDM

Re-use

Re-use of SAP data model, UI and existing business logic and


configuration for creation and validation of master data

Flexibility

Allows to extend the existing models or define new objects and


related processes in order to govern own master data domains

Data Quality

Leverages SAP Data Services for data quality and enrichment


as well as SAP Information Steward for data remediation

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

SAP Master Data Governance


Process flow archetype
External Providers
External Services

Master Data Governance


Re-Use existing business logic
Integrate external services
Data Enrichment, Address
Cleansing, Duplicate Check
Central
maintenance of
master data in
staging area

Maintain

Validate

Collaboration
Adaptable Workflow
Auditable Change Process

Approve

Automatic replication to
non-SAP and SAP
systems

Replicate

3rd party systems

5
Business
Suite
systems

Adapt
Adapt

Adaptation /
Enrichment in
local systems

Business Processes
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture and Deployment
Function in Detail
Integration Scenarios
Benefit from the Solution

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

Questions From the Procurement / Supply Chain LOB

2013 SAP AG. All rights reserved.

How can I maximize financial benefits (i.e. discounts, conditions,


central contracts) through correct and complete supplier data?

How can I improve my procurement decisions, i.e. supplier


performance / evaluation, duplicates, spend analysis that falsify
my view on my suppliers?

How can I ensure high quality of my supplier data, in order to


save costs and efforts in subsequent processes, i.e. shipping to
the correct address, assigning the best source of supply?

How can I reduce manual work through the need to maintain


data in several systems?

How can I get transparency on who has changed what, when


and why?

How can I establish a single source of truth for supplier master


data in my multi-system environment?

And while accomplishing all that how can I best leverage


my investment in SAP?

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

Master Data
Multitude of Processes and Facets
Demand /
Request Creation

Procurement
Planning and
Analysis

Purchase
Requests

Payment
RFx
Process
Invoice
Processing

Purchase Order
Processing
Goods Receipt
and Service Entry

Supplier
Master Data

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Is there one single person in your


organization who knows all this?

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

10

Questions From the Sales / Order-to-Cash Chain / LOB

2013 SAP AG. All rights reserved.

How can I maximize financial benefits (i.e. discounts, conditions,


central contracts) through correct and complete customer data?

How can I have better visibility to make the right sales decisions,
i.e. customer performance / evaluation, duplicates, sales activity
that falsify my view on my customers?

How can I ensure high quality of my customer data, in order to


save costs and efforts in fulfillment and post-delivery processes,
i.e. shipping to the correct address, debit from correct bank
account or credit card, acquiring and creating accurate orders
and contracts?

How can I reduce manual work through the need to maintain


data in several systems?

How can I get transparency on who has changed what, when


and why?

How can I establish a single source of truth for customer master


data in my multi-system environment to avoid the lack of
integration?

And while accomplishing all that how can I best leverage


my investment in SAP?

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

11

Master Data
Multitude of Processes and Facets
Contract Management and
Pricing
Quotation and Inquiry
Management
Order Processing
Sales Planning and
Analysis

Sales

Order Fulfillment
Complaints and
Returns

Billing

Central Customer
Management
2013 SAP AG. All rights reserved.

Is there one single person in your


organization who knows all this?

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

12

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture and Deployment
Function in Detail
Integration Scenarios
Benefit from the Solution

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

13

Need for the Future


Goal for MDG-C and MDG-S

Strengthen Purchasing and Financials and Sales and


Financials by enabling highest quality customer and supplier
master data over the entire system landscape thereby
optimizing their core business function
SAP MDG

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

14

Need for the Future


Goal for MDG-BP, MDG-S and MDG-C
Enable All Users
Clean Master Data

Single Entry
Point to
maintain
supplier data

Standardized
Process to
control data
changes

Standardized
Tools for
ensuring
data quality

Manage Processes

Transparency on
the data changes
done

Need

(Who, When, What,


Why)

Data Flow
Transparency
within system
landscape

Get a Snapshot of
all the supplier
related activities

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

15

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture and Deployment
Function in Detail
Integration Scenarios
Benefit from the Solution

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

16

SAP Master Data Governance capabilities


Establish best quality master data to optimize business processes
1
Deliver
Out-of-the-Box

5
Re-Usability
& Extensibility

2
Integrated
Object Model
SAP Master
Data Governance

Governance,
Collaboration
& Data Quality

4
Robust Data
Replication
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

17

SAP Master Data Governance capabilities


Deliver out-of-the-box
Low TCO

Full Integration to SAP Systems as a client


Offer integration services for non-SAP client
systems

Flexibility

Workflow flexibility closely integrated to a


framework for defining business rules

Ease of consumption

Deliver roles on a web based UI


Deliver process-centric solution
Deliver predefined Data Quality Services

Best Practice

Deliver a Data Model proven by several


applications & industries

Process Transparency

Reuse of existing processing logic

Integration

Out-of-the box data replication mechanisms,


using stable mechanisms

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

18

SAP Master Data Governance capabilities


Establish best quality master data to optimize business processes
1
Deliver
Out-of-the-Box

5
Re-Usability
& Extensibility

2
Integrated
Object Model
SAP Master
Data Governance

Governance,
Collaboration
& Data Quality

4
Robust Data
Replication
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

19

SAP Master Data Governance capabilities


Integrated Object Model
Provide a directory of Business Partners (organizations, persons, groups of persons). This contains
data primarily used for identification (e.g. name, address, ID numbers, etc).
The MDG objects like customer and supplier will be based on this directory and shall offer seamless
integration with existing SAP master data objects (e.g. customer master and vendor master in ERP).

Wildwater Ltd
Customer

Supplier

Bidder

Prospect

Contact Partner

Claire Johnson
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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

20

SAP Master Data Governance capabilities


Integrated Object Model: SAP Business Partner Fundamentals
The Entity type Business Partner is a generic application for business partner management
(maintaining organizations, persons and groups of persons)
General Data

Role Concept

Consists of core attributes and


business attributes from various
applications

Roles are views on the attributes


and define the relevance by
displaying the specific fields ONLY

Customers/Partners can enhance


the BP by adding their own
attributes

Classification according to business


criteria

Time dependent with Technical

Different attributes relevant for each


BP Role

validity and business validity

Examples: Customer, Supplier,


Prospect, Bidder, Payee, Employee
SAP BP

Relationships

Usage

BPs can be connected using


relationships

Suite Ext.Applications (CRM, SRM)


Industry solutions

Relationship categories depict


types of business connection
between BPs

Suite Ext. Industries (Banking,


Insurance, Utilities, Telecom,
Media, )
to meet generic and industryspecific requirements for business
partner management

Categories can have attributes and


the categories and the attributes
can be enhanced by the customer
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

21

Master Data Governance for Business Partner


Integrated Object Model
All solutions use the SAP-BP as central anchor for identifying data

MDG-BP as basis for

Customers limiting their governance scope to BP data only

Solutions only being based on SAP-BP (e.g. Service Industries)

Transition from MDG-BP to MDG-S / MDG-C without disruption

MDG-C

MDG-S

MDG-BP

BP data
ERP-Customer
data

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ERP-Vendor
data

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

22

SAP Master Data Governance capabilities


Integrated Object Model: Data Model MDG-BP
Business
Partner

Central Data

Organization

Roles

Person

Bank Details

Group

Identification
Numbers

Tax Numbers
Industry
Sectors
Address
Details

Address

Address
Usages
Address
Versions

Phone
Fax

Relationships
Contact
Partners

Email
URL

Business Partner
data
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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

23

SAP Master Data Governance capabilities


Integrated Object Model: Data Model MDG-C
Business
Partner
Organization

Central Data

General Data

Roles

Company Code
Data

Person

Bank Details

Dunning Areas

Group

Identification
Numbers

Withholding
Tax Types

Tax Numbers

Sales Area
Data

Industry
Sectors
Address
Details

Partner
Functions

Address

Address
Usages
Address
Versions

Phone
Fax

Relationships
Contact
Partners

Email
URL

ERP
Customers

Business Partner
data
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Tax Indicators

SAP Master Data Governance for Business Partner, Supplier, Customer

ERP Customer
specific data
MDG-BP/C/S

24

SAP Master Data Governance capabilities


Integrated Object Model: Data Model MDG-S
Business
Partner
Organization

Central Data

General Data

Roles

Company Code
Data

Person

Bank Details

Dunning Areas

Group

Identification
Numbers

Withholding
Tax Types

Tax Numbers

Purchasing
organiz. Data

Industry
Sectors
Address
Details

Purchasing
organiz. Data 2

Address

Address
Usages
Address
Versions

Phone
Fax

Relationships
Contact
Partners

Email

URL

ERP
Vendors

Business Partner
data
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Partner
Functions

SAP Master Data Governance for Business Partner, Supplier, Customer

ERP Vendor
specific data
MDG-BP/C/S

25

SAP Master Data Governance capabilities


Integrated Object Model: Customer / Vendor Integration
Company Code data
Purchase Org. data
Account data

Central
Central Data*
Data

CVI Complex Interface


Business
Partner

A Business Partner is always created when a


customer or supplier is created.

Customer

Vendor

Customer / Vendor
Data Buffer

BP APIs

Example: Vendor Creation

The complex interface of the CVI (Customer-VendorIntegration) contains Business Partner specific data as
well as Customer and Vendor specific data.

Get

SAVE

Outbound

Partially, the data of the Business Partner and


Customer/Vendor are redundant (BUT000 against
KNA1 & LFA1 data). For instance Name and Address
specific attributes are available in both persistencies.

CVI

Customer
APIs

Vendor
APIs

Customer or Vendor specific data is routed through


the Customer/Vendor specific interface and mixed up
with the Business Partner central data.
On commit, the Business Partner and corresponding
Customer and/or Vendor is maintained / created.

Business Partner

2013 SAP AG. All rights reserved.

Customer

Vendor

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

26

SAP Master Data Governance capabilities


Integrated Object Model: Customer / Vendor Integration
Central
Central Data*
Data

Example: Customer Creation

Company Code data


Sales Area. data

CVI Complex Interface


Business
Partner

A Business Partner is always created when a


customer or supplier is created.

Customer

Vendor

Customer / Vendor
Data Buffer

BP APIs

The complex interface of the CVI (Customer-VendorIntegration) contains Business Partner specific data as
well as Customer and Vendor specific data.

Get

SAVE

Outbound

Partially, the data of the Business Partner and


Customer/Vendor are redundant (BUT000 against
KNA1 & LFA1 data). For instance Name and Address
specific attributes are available in both persistencies.

CVI

Customer
APIs

Vendor
APIs

Customer or Vendor specific data is routed through


the Customer/Vendor specific interface and mixed up
with the Business Partner central data.
On commit, the Business Partner and corresponding
Customer and/or Vendor is maintained / created.

Business Partner

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Customer

Vendor

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

27

SAP Master Data Governance capabilities


Establish best quality master data to optimize business processes
1
Deliver
Out-of-the-Box

5
Re-Usability
& Extensibility

2
Integrated
Object Model
SAP Master
Data Governance

Governance,
Collaboration
& Data Quality

4
Robust Data
Replication
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

28

SAP Master Data Governance capabilities


Governance, collaboration
Linear or distributed &
workflow based

Possibility to extend the process by adding business


logic and thereby bringing in data quality

Business Logic

Has roles and


responsibilities and also
Task authority (e.g.,
create, change, approve)

Can be adapted and tailored


based on customer needs

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Data in process stored in a separated repository, will


be transferred to operational database after final
approval
Approval

Flexible enough to respect the distributed


responsibilities existing in a company across various
business units

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

29

SAP Master Data Governance capabilities


and data quality
Prevent creation of duplicates for increased effectiveness and efficiency

Checked early and embedded in the process

High detection quality of matching using


Enterprise Search or SAP Data Services

Validations

Re-use of existing validation logic in ERP

Custom validations can be modeled and


programmed (e.g. code lists, simple checks,
or modeled rules via SAP BRF+)

Address Enrichment

Simple check and selection lists

Integration with content provided by


SAP Data Services

Automatically adding Tax Jurisdiction Code


re-using existing interfaces / providers

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

30

SAP Master Data Governance capabilities


Establish best quality master data to optimize business processes
1
Deliver
Out-of-the-Box

5
Re-Usability
& Extensibility

2
Integrated
Object Model
SAP Master
Data Governance

Governance,
Collaboration
& Data Quality

4
Robust Data
Replication
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

31

SAP Master Data Governance capabilities


Robust data replication
Replication

User

Automatic or manual replication to SAP and nonSAP systems

Peer-to-peer or mediated

Replication Techniques

Process

DRF controlling replication mechanisms like


ALE for SAP ECC, R/3 and non SAP systems
SOA service for SAP and non SAP systems
RFC and File for SAP and non SAP systems
CIF for SAP SCM and MW for SAP CRM and SRM

Replication Features

Data Replication

Non-SAP System

SAP System

Flexibility to replicate selected data only to a specific


client system by defining filters (controlled by DRF)

Support of different object IDs or customizing keys


between hub and client systems (via mapping in
MDG or NW PI)
Monitoring and error handling

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

32

SAP Master Data Governance capabilities


Establish best quality master data to optimize business processes
1
Deliver
Out-of-the-Box

5
Re-Usability
& Extensibility

2
Integrated
Object Model
SAP Master
Data Governance

Governance,
Collaboration
& Data Quality

4
Robust Data
Replication
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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

33

SAP Master Data Governance capabilities


Reusability & extensibility
Reuse standard content

Individual
Processes

Tasks

Enhance functionality

Extended

Reused

Be able to enhance MDG


functionality based on predefined
content (e.g. plant or sales data) or
customer-specific extensions

Extend data structures

Core
Processes

Reuse existing data structures and


functionality of SAP Business Suite

Provide easy-to-use extensibility


capabilities for enhancing nodes and
fields
data model
user interface

processes
data replication
Central Team

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

34

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture and Deployment
Function in Detail
Integration Scenarios
Benefit from the Solution

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

35

SAP Master Data Governance


High-level Architecture Overview
Optional
Parts

Central System for Master Data Processes

Client
Systems

Portal / NetWeaver Business Client


ERP

SAP Master Data Governance


SRM

User Interfaces, Roles, Work Centers

Information Steward
Data Services
Enterprise Search
NetWeaver MDM

SAP Information
Management Suite
SAP HANA

Integrate services for data cleansing,


matching & consolidation
2013 SAP AG. All rights reserved.

Workflows

Financials

Material

Business Partner

Custom Objects

CRM

Staging
Validation

SCM

Change Request, Governance Model, Search & DQ Adapters,


UI Framework, Analytics, Replication, Key / Value Mapping

SAP ERP 6.0

Cloud
Systems

AS ABAP

Tight integration into SAP Business Logic


and leveraging standard AS ABAP

On Premise
Apps

3rd Party

Client systems are integrated via various


channels (such as SOA, ALE, RFC, File)

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

36

SAP MDG Deployment Options


Consciously Decide for a Central hub or Co-deployment
Deploy SAP MDG

SAP MDG

SAP SCM

as standalone system /
master data hub

on top of an
operational ERP

SAP ERP

SAP SRM
3rd party
systems,
SAP MDG
& SAP ERP

SAP ERP, SCM,


CRM, SRM
3rd party
systems,

Customers typically choose to


create a dedicated master data hub and distribute to all operative systems from there, or
co-deploy*) with their single instance SAP ERP (or pick one of their SAP ERPs as the
master for a particular domain) and create and distribute master data from there
*) if speed of innovation in their ERP systems does not allow for quick introduction of SAP MDG, some customers create a separate system first, and re-combine later
2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

37

Using SAP HANA in the Context of SAP MDG


as Primary or Secondary Database
SAP MDG 7.0 can be installed on both EhP6 or EhP7 for SAP ERP 6.0
If installed on EhP7, it can run on SAP HANA as primary database

Option 1: HANA Side-by-Side

SAP MDG 7.0

Option 2: MDG on HANA

duplicate-detection and
similarity-ranked search

EhP6 or EhP7
for SAP ERP 6.0
Any Database

2013 SAP AG. All rights reserved.

SAP MDG 7.0

EhP7
for SAP ERP 6.0

replicate

SAP HANA

SAP Master Data Governance for Business Partner, Supplier, Customer

SAP HANA

MDG-BP/C/S

38

Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture
Function in Detail
Integration Scenarios
Benefit from the Solution

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

39

Agenda

Function in Detail

Processes
Workflow
Entry Points / User Interface
Multiple Customer/Vendor Assignments

Client Maintenance
Search
Data Quality / Validation / Cleansing
Data Replication
Process Analytics

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

40

Function in Detail
Processes: When to Use Which Process?

Usage

Create

Business Partner,
Customer or Supplier
does not exist for
processing

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Change

Search successful
and data is incorrect

Block / Unblock

Business Partner,
Customer or Supplier is no
longer relevant for
processes

SAP Master Data Governance for Business Partner, Supplier, Customer

Set Flag for Deletion

Business Partner,
Customer or
Supplier needs to be
deleted in the next
archiving run

MDG-BP/C/S

41

Function in Detail
Processes: Single Object Maintenance
MDG 6.1: Two-step approach

Change Request 1: Create new organization

Change Request 2: Create new person(s) and add contact person relationship(s)

MDG 7.0: One step approach

Change Request 1: Create new organization, add new relationship (a) and new person (b)

a) Add new
relationship

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b) Create new
person

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

42

Function in Detail
Workflow: Business Partner / Customer / Supplier

Found

Yes

Requestor

Change Workflow

Change
No

STOP

Search
Requestor

Not Found

Requestor

Yes

Create Workflow

Create
No

STOP

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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

43

Function in Detail
Workflow: Create Supplier
Purchasing Organisation Data
Purchasing
Org data
required?

Central Data
Reject / Rework

Approve
Purchasing
Specialist

Purchasing
Specialist

Maintain
purchasing
org. data

Review
purchasing
org. data

Activate data
& Replicate

Reject / Rework

Requestor
Maintain
Central Data
Comp.Codes
Purch. Orgs

Submit for Master Data


Approval Specialist

Cancel
Change Request

Approve

Review
central data

STOP

Reject / Rework

Company
Code data
required?

Financial
Specialist
Maintain
company
code data

Financial
Specialist

Approve

Review
company
code data

Company Code Data


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SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

44

Function in Detail
Workflow: Change Supplier

Central data
changed

Central
Data
Master Data
Specialist
Reject / Rework

Request data change

Approve

Review
central. data

Purchasing
Org. Data
Requestor
Maintain
Central Data
CC data
PO data

Submit for
Approval

Cancel
STOP
Change Request

Purchasing
Org. data
changed

Company
Code data
changed

Purchasing
Specialist
Review
Reject / Rework purchasing org.
data

Approve

Company
Code Data
Financial
Specialist
Reject / Rework

2013 SAP AG. All rights reserved.

Activate data
& Replicate

Approve

Review
company
code data

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

45

Function in Detail
Workflow: Block / Unblock Supplier

Block
Central data

Central
Data
Master Data
Specialist
Reject / Rework

Request data change

Approve

Review
central. data

Purchasing
Org. Data
Requestor
Block
Central Data
CC data
PO data

Submit for
Approval

Cancel
STOP
Change Request

Block
Purchasing
Org. data

Block
Company
Code data

Purchasing
Specialist
Review
Reject / Rework purchasing org.
data

Approve

Company
Code Data
Financial
Specialist
Reject / Rework

2013 SAP AG. All rights reserved.

Activate data
& Replicate

Approve

Review
company
code data

SAP Master Data Governance for Business Partner, Supplier, Customer

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46

Function in Detail
Workflow: Set Flag for Deletion Supplier
Central
Data

Deletion flag
Central data

Master Data
Specialist
Reject / Rework

Request data change

Approve

Review
central. data

Purchasing
Org. Data
Requestor
Block
Central Data
CC data
PO data

Submit for
Approval

Cancel
STOP
Change Request

Deletion flag
Purchasing
Org. data

Deletion flag
Company
Code data

Purchasing
Specialist
Review
Reject / Rework purchasing org.
data

Approve

Company
Code Data
Financial
Specialist
Reject / Rework

2013 SAP AG. All rights reserved.

Activate data
& Replicate

Approve

Review
company
code data

SAP Master Data Governance for Business Partner, Supplier, Customer

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Function in Detail
Workflow: Create / Change Business Partner / Customer

Central Data
Reject / Rework

Requestor

Submit for

Create,change Approval
Block, Set flag
for deletion
Central Data

Cancel
Change Request

2013 SAP AG. All rights reserved.

Master Data
Specialist

Approve

Activate data
& Replicate

Review
central data

STOP

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48

Function in Detail
Entry Points / User Interface: Landing Page for NW Business Client
(Example: Supplier)

All relevant tasks


reachable with one
click
Additional content like
My Change Requests
can be integrated
Easy to configure and
personalize

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

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49

Function in Detail
Entry Points / User Interface: NWBC (Change Request Services)

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

50

Function in Detail
Entry Points / User Interface: Maintenance UI

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51

Function in Detail
Entry Points / User Interface: Flexible UI via Configuration / Personalization
User interface easy to configure and easy to personalize
Note: Certain customer adaptions made in EHP5-UI have to be redone for the
new EHP6-UI

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52

Function in Detail
Entry Points / User Interface: Flexible UI via
Configuration / Personalization
Multi column (up to 3) design
2. Change sequence
3. Expand / compress / suppress blocks
4. Stacked UIBBs (Tabs)
1.

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53

Function in Detail
Entry Points / User Interface: Flexible UI via Integration of Context Based

Adaptations (CBA)
Integration of Context Based Adaptations:
Pre-delivered CBA dimensions:

Examples of per-delivered dimension usages:


Category used for BP category specific attributes like name and e.g. birth date / marital status for persons
Country is used for country specific address layout

CBA schema can be reused and enhanced with custom-defined dimensions


Delivered CBA schema can be substituted by custom-defined schema
Customizing Configure Properties of Change Request Step, if the CBA is not used in the UI Configuration

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Function in Detail
Entry Points / User Interface: Side Panel - Integrate Additional Information

Customers can easily add content to the Side Panel

Reuse of generic component Business Context Viewer (BCV)

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55

Function in Detail
Entry Points / User Interface: Lean Request for ERP Vendor
Lean Request for ERP Vendor
Goal: Enable all users to submit a
request, also users w/o ERP knowhow
Very easy UI to request a new ERP
Vendor
All data on one screen, navigation to
detail screens not required
Only the most important data is visible

Name / address
Bank Details
Company Code / Purchasing organization
UIBBs for Identification Numbers and Tax
Numbers can be added by configuration

BP role derived in the background


Account group derived in the
background
based on standard BP Grouping and
assigned account group

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Function in Detail
Entry Points / User Interface: Governance Scope - Deactivate Entity Types / Fields
Governance Scope
Only parts of the data model shall be
put under governance
Entity types / fields can be excluded
from governance
Excluded entity types / fields

can not be changed within a Change


Request
are displayed only within the UI; can be
suppressed by changing the UI
configuration
can still be loaded to Active Area but not
via CR / Staging
Can easily be re-added to the governance
scope afterwards

2013 SAP AG. All rights reserved.

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Function in Detail
Entry Points / User Interface: WF-Step Dependent Configuration Enables Flexible
UI / Process Design
UI Configuration
Provide different User Interface per WFstep based on task / knowhow of the user
Example: Lean Request UI
Validations
Enable or disable checks / enrichments
Example: Switch off required field check
and address validation in Lean Request
UI
Field properties
Set some data to read-only
Example: Processor for company code
0001 can only maintain these fields

2013 SAP AG. All rights reserved.

Step 1 Request

Step 2 Check

Step 3 Approve

Simple UI
Selected checks
and enrichments

Expert UI
Extended checks
and enrichments

Approver UI
Full Checks

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Function in Detail
Multiple Customer / Vendor Assignments
Business Case
Already today customers have to establish multiple ERP Customers and ERP Vendors for
the same Business Partner
Reasons are e.g.:

Customer or Supplier is treated differently within several business units of the same company code
For special business processes information like communication data, bank details or even names etc.
have to be maintained differently

Option to allocate multiple ERP Customers and multiple ERP Vendors to one Business
Partner

ERP
Customer
CC
CC

Customer

Supplier

(Business Partner)

(Business Partner)

ERP
Customer

SA
PO

2013 SAP AG. All rights reserved.

CC
CC

SA
PO

ERP
Customer
CC
CC

SA
PO

ERP
Vendor
CC
CC

PO
PO

SAP Master Data Governance for Business Partner, Supplier, Customer

ERP
Vendor
CC
CC

PO
PO

MDG-BP/C/S

ERP
Vendor
CC
CC

PO
PO

59

Function in Detail
Multiple Customer / Vendor Assignments
Implementation

Multiple ERP Customers and


ERP Vendor can be assigned to
one MDG Business Partner)
ERP Customer and ERP Vendor
specific data including sales /
purchasing organization and
company code data can be
maintained per assigned ERP
Customer or ERP Vendor
Deviations of central fields like
e.g. Name 3, Telephone
number and Bank details
can be maintained within a
specific UI
Small project specific
implementation required

2013 SAP AG. All rights reserved.

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Function in Detail
Client Maintenance for Customers: Process Steps
Change on the client system
After copying, requester can
process changes on the
customer / supplier copied from
the hub

Search from client system


1. Requestor searches customers
/ suppliers from the client
2. Hit list contains entries of the
hub and the client

Client Maintenance
MDG Hub

Requestor

Local Hits

Hub Hit

Copy from hub to client system


1. Hit list contains entry currently
only available on hub system
2. Requestor needs this customer
/ supplier also on the client
3. Requestor requests copying
the same from the hub to the
client

2013 SAP AG. All rights reserved.

Transfer changes to hub


1. The changes done on client
are then transferred to the hub
2. Governance workflow is
executed
3. After final approval the
changes are replicated to all
client systems

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Function in Detail
Client Maintenance: Possibility to Search on HUB and Copy From HUB
Search from client system
1. Requestor searches customers
from the client
2. Hit list contains entries of the
hub and the client

Client Maintenance
MDG Hub

Copy from hub to client system


1. Requestor requests copying
the same from the hub to the
client

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Function in Detail
Client Maintenance: Maintenance on Hub & on Client can be Used in Unison

Maintenance on Client

Maintenance on MDG Hub

1
2

Client 2

Client 1

Client 2

Client 1

2
2

MDG Hub

MDG Hub

Client 3

Client 3

Client 4

Client 4

Maintain data on MDG Hub

Maintain data on Client 1

Replicate data to client systems

Replicate data to MDG Hub

Rework / approve data on MDG Hub

Replicate data to client systems

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Function in Detail
Search
Search First Step to Data Quality
Search is the initial action, if a user wants to do something with the data.
Change
Mass
Change

Mark for
Deletion

Block/Unblock

Create

Search

Several Flavors Supported via Search Provider Concept


Standard providers:

DB-based search

Enterprise Search

Fuzzy Search via BAS-DES (e.g. SAP BusinessObjects Data Quality Management)

Hana-based Search

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Function in Detail
Search: Search Capabilities
Consistent search UI
containing all search
capabilities
Search methods easy to
configure, more search
methods can be added

Search for hits within


active and inactive data
Result can be
downloaded to Excel

Result list can be


personalized

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Function in Detail
Search: General Search Options
Fuzzy (error-tolerant)
search, if supported by
search provider
Add and remove
search parameter
(AND combination of
multiple parameters)

Drop-down lists of available


fields and operators for search

2013 SAP AG. All rights reserved.

Search criteria can be saved


using a descriptive name for
quick and easy re-use

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Function in Detail
Search: Search Provider for Enterprise Search
Using Enterprise Search
with MDG provides
Free-text
Free-text
Attribute-based

search across

many attributes
Attribute-based

search in

specific fields only


Search
Advantages of using Enterprise Search (compared with database
search)

Free-text search

Fuzzy (error-tolerant) search

active data only

to limit search to active


area
Fuzzy

search checkbox to

enable error-tolerant
search mode
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Function in Detail
Data Quality: Duplicate Check, Validations, Address Enrichment
Prevent creation of duplicates for
increased effectiveness and efficiency

Checked early and embedded in the process


High detection quality of matching using
Enterprise Search or BusinessObjects DS
Validations

Re-use of existing validation logic in ERP


Custom validations can be modeled and
programmed (e.g. code lists, simple checks,
or modeled rules via BRF+)
Address Enrichment

Simple check and selection lists


Integration with content provided by
SAP BusinessObjects Data Services
Automatically adding Tax Jurisdiction Code
re-using existing interfaces / providers
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Function in Detail
Data Quality: HANA Search / Duplicate Check
All Business Partner data is stored within HANA

MDG running on HANA

MDG running on different DB connected side-by-side to HANA

Error Tolerant search

Hit List contains ranking and is sorted by ranking


Search types

Additional search provider within MDG with search fields / hit list

Search via drill down search

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Function in Detail
Data Cleansing Overview
Identifying Duplicates

Cleansing Case

Merge

Create Cleansing case out of


Duplicate Check popup is planned
for a future MDG 7.0 SP

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Function in Detail
Data Cleansing Identifying Duplicates
Before creating a cleansing case and do
the merging the data potential duplicates
have to be identified.
Within MDG duplicates can be identified
during
Search (within search result list)
Single object maintenance
(duplicate check)
Outside MDG
Hand over cleansing case from
client system to MDG Hub
Full data base scan (using external
tools)
Identified potential duplicates will be
stored within a cleansing case for
further processing

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Function in Detail
Data Cleansing Cleansing Case
Create a new cleansing case,
search and and assign
potential duplicates
Search cleansing case (also
can be used as worklist)
Check details of potential
duplicate records
Identify one Target Record
Identify one or more Potential
Duplicates as well as No
Duplicates
Start Cleansing and create a
Change Request

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Function in Detail
Data Cleansing Merge
During the merge process all
relevant data from Potential
Duplicate records can be taken
over to the Target Record.
This can be done using the keep
flag as well as using drag and drop
functionalities.
Hereby its possible to copy the
data including all dependant data
(e.g. address including its
communication data).
In parallel it is also possible to edit
data of Target Record directly.
As result of the merge process a
workflow process will be triggered

2013 SAP AG. All rights reserved.

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Function in Detail
Data Quality: Validations via BRFplus
For general information on how to work with BRFplus, see SAP Help Portal:
http://help.sap.com SAP NetWeaver Search for Business Rule Framework plus
http://help.sap.com/saphelp_nw70ehp2/helpdata/en/9a/6b67ce7c26446483af079719edf679
/frameset.htm

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

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Function in Detail
Data Quality: Framework for Data Enrichment Spots

Data Enrichment Spots

Flexible framework to define


enrichment spots
Is used by SAP for e.g. Address
Validation / Enrichment and will be
used for further spots in future
Can be used by customers to define
further enhancement spots
(e.g. D&B services)

2013 SAP AG. All rights reserved.

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Function in Detail
Data Replication Explicit Selection of Target Systems
Explicit Selection of Target
Systems

Enter required target systems explicitly


during CR processing
These target systems are considered
in addition to the target systems
automatically determined by the filter
logic

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Function in Detail
Data Replication Replication Status Information
Replication Status Information

Overview of replication status per


customer / supplier to all relevant
target systems
Status per target system

Green: OK
Yellow: OK, but answer from target
system still pending
Red: Error occurred

Detailed log per target systems


available

2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

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Function in Detail
Process Analytics: Change Request Reporting
Change Request Reporting

Definition of SLA: Max. processing


time per change request type and
priority
Reporting on change request duration
and SLA compliance

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Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture
Function in Detail
Integration Scenarios
Benefit from the Solution

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Integration Scenarios
Supplier Management With SLC and MDG

Strategic
Sourcing &
Procurement

Procure-to-Pay

Supplier Management
Supplier Lifecycle Management (SLC)
Supplier
Registration

Supplier
Qualification

Potential
Supplier

Supplier
Evaluation

Approved as
Bidder

Supplier
Classification

Supplier Order
Collaboration

Approved as
Supplier

Supplier
Development

Supplier
Phase-out

Supplier Data

Supplier Master Data Governance


Create or change supplier

Distribute validated supplier

Supply Chain

Product
Development

Finance

Cost
Accounting

Operational Procurement

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Integration Scenarios
Maintain Potential Suppliers in SLC, Governance of Bidders / Suppliers in MDG
1

SAP SLC

Maintain potential suppliers in


SAP-SLC only

Potential supplier becomes bidder


/ supplier in SAP-SLC send
supplier to MDG Hub & create a
Change Request

Rework / approve data on MDG Hub

Replicate data to client systems

Changes to bidders / suppliers in


SLC or MDG

Client 2
4

4
2

MDG Hub
3
4

Client 3

5
4

Client 4

MDG SLC Integration Scenario is available as of


MDG 6.1 and SLC 1.3

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Integration Scenarios
Prospects / Leads in CRM, Governance of Customers in Connected ERP

SAP CRM

Maintain prospects & leads in CRM


only

Prospect becomes customer in


CRM replicate to Operational
ERP via CRM-MW & create Change
Request in MDG

Rework / approve data on MDG


Hub

Replicate data to client systems

Changes to customers possible in


CRM and ERP via MDG

Client 2
4

Operational ERP
MDG
4

Client 3

2013 SAP AG. All rights reserved.

Client 4

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Integration Scenarios
Prospects / Leads in CRM, Governance of Customers in Separate MDG Hub (1)

4b

Maintain prospect / lead in CRM


only

Prospect becomes customer in


CRM replicate to connected ERP
via CRM-MW and from there to
MDG Hub (2b), create CR in MDG
Hub
Rework / approve data on MDG
Hub

CRM-MW

SAP CRM

SAP ERP

2
2b

4
3

MDG Hub
(BP data, Sales data,
Fin data)

Client 3

2013 SAP AG. All rights reserved.

3
4

Replicate data from MDG Hub to all


connected client systems and from
ERP further to connected CRM (4b)

Changes to customer possible in


CRM, MDG Hub, and ERP

Client 4

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Integration Scenarios
Prospects / Leads in CRM, Governance of Customers in Separate MDG Hub (2)

5
CRM-MW

SAP CRM

4b

SAP ERP

Maintain prospect / lead in CRM only

Prospect becomes customer in CRM


replicate to connected ERP via
CRM-MW and to MDG Hub via SOA
service, create a change request in
MDG Hub
Rework / approve data on MDG Hub

MDG-C for Fin data

4
2
3

MDG Hub
(BP data, Sales data*)

Client 3

2013 SAP AG. All rights reserved.

Replicate data from MDG to all


connected client systems and from
CRM further to connected ERP (4b)

Customer can be enhanced by


financials data in ERP using MDG-C

Changes to customer possible in


CRM, MDG Hub, and ERP

Client 4

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Replication to SAP-CRM
New replication scenario btw. MDG-C & SAP-CRM / SAP-ERP

MDG Hub between CRM and ERP

Maintain prospect / lead in CRM only

Prospect becomes customer in CRM


replicate to MDG Hub via SOA
service, create a change request in
MDG Hub. CRM-MW is deactivated
for replication of BPs.
Related Sales Orders to be
replicated to ERP will run into error.

MDG Hub

Rework / approve data on MDG Hub

(BP data, Sales data,


FIN data

Replicate data from MDG to all


connected client systems including
CRM and Operational ERP

Restart replication of related sales


orders.

2
Order
Order CRM-MW

(not for BPs)

SAP CRM

Order
Order

Operational
ERP

4
2

4
3

Client 3

2013 SAP AG. All rights reserved.

Client 4

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Replication to CRM
Extended replication data model btw. MDG-C and SAP-CRM
MDG 6.1: Business Partner data only

Business Partner data like general data, addresses, bank details, ID Numbers etc.

Business Partner Relationships like Contact persons, etc.

MDG 7.0: Sales specific data (additionally)

General customer data

Sales data

Shipping data

Pricing data

Tax Indicators

Partner Functions

MDG Hub

2013 SAP AG. All rights reserved.

SAP CRM

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Integration Scenarios
Maintain ERP Specific Data on Local ERP Systems
Client

ERP 1

MDG

Client

MDG 3

Global MD Hub

ERP 2

Client

MDG 3

Client
Client
1

Maintain global data on the Global MD Hub

Replicate global data to local ERP systems and other client systems

Maintain local ERP data on ERP systems

Replicate global and local data to connected client systems

2013 SAP AG. All rights reserved.

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Agenda

Introduction

Current Reality
Need for the Future
Master Data Governance Capabilities
Architecture
Function in Detail
Integration Scenarios
Benefit from the Solution

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Benefit From the Solution


Need for MDG-S and MDG-C: Solutions Provided
Enable All Users

Clean Master Data

Single Entry
Point to
maintain data

Standardized
Process to
control data
changes

Single Point of Access


(Role Based) via Portal
or NWBC

Workflow
based
process
Flexible &
Adaptable

Standardized
Tools for
ensuring data
quality

Duplicate Check, Data


Validation & Enrichment,
Merging & Cleansing (planned)
Manage Lifecycles

Manage Processes

Need
Transparency on the
data changes done

Solution

(Who, When, What,


Why)

Change Documents,
Change Request Process
integrated into UWL &
Workflow

Data Flow
Transparency
within system
landscape

Get a Snapshot Process Analytics


of all the Data analytics
supplier related
(planned)
activities
Compose xApps

Monitor for Data Replication,


ID mapping, key mapping &
client side ID mapping

Texas Instruments: Reduced the time to partner


Carl Zeiss: Reduce time and cost to integrate new
General Electric: 400-500 new launches, better

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SAPs understanding of a state-of-the-art


master data governance solution
Deliver process-centric solution
Workflow closely integrated to a framework for defining business rules

Solution
Strategy

Full Integration to SAP Systems and integration services for non-SAP


Deliver roles on a web based UI
Deliver a Data Model proven by several applications & industries

Reuse of existing processing logic


Out-of-the box data replication mechanisms
User-centricity : Central work center for the maintenance of materials

Ensure
Master Data
Governance

Basic
Principles

Governance: Change requests with built-in approval process


Workflow: standardized but flexible processes incl. rules management
and tracking
Architecture: Staging area to maintain inactive versions of material data
Search & Display
Create, Change, Mass Change, Mark for Deletion

Common
Services

Work lists (My Change Request, Display Change Requests, Change Documents)
Duplicate Check
Key- and Value-Mapping
Data Replication
File Upload / Initial Load
Extensibility of Data Model & User Interface
Deployment on top of operational ERP or as standalone hub

2013 SAP AG. All rights reserved.

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Benefits through SAP Master Data Governance


Up-front, central creation of master data
enables high data quality and leads to
significant business improvements.
Out-of-the-box, process-centric applications
provide centralized governance for master
data domains such as financial data, supplier
data, customer data, material data.
Native integration with SAP Business Suite
using existing business logic and
infrastructure leads to low TCO.

SAP Master Data Governance provides


flexibility, from configurable workflows and
extensible data models, up to custom built
applications.
2013 SAP AG. All rights reserved.

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Further Readings and Links


MDG-S and MDG-C EhP6
SAP Master Data Management on sap.com
http://www.sap.com/mdm

SAP Master Data Governance on sap.com


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2013 SAP AG. All rights reserved.

SAP Master Data Governance for Business Partner, Supplier, Customer

MDG-BP/C/S

93