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Prepared By
Document Owners
Sharp Chula Vista Volunteer Services and Sharp Chula Vista Auxiliary
Portions of this handbook provided by:
Sharp Cabrillo Auxiliary
Sharp Grossmont Auxiliary
Sharp HealthCare Human Resources Operations
Created
June 2006
Last Revised
July 2012
Note: The content of a manual does not constitute nor should it be construed as a promise of
employment or as a contract between Sharp Chula Vista Hospital or Auxiliary and any of its volunteers.
This document has been developed by the Office of Volunteer Services in order to familiarize
volunteers with Sharp Chula Vista Medical Center and its Auxiliary and provide information about
working conditions, key policies, procedures, and benefits affecting your service at Sharp Chula Vista
Medical Center.
Sharp Chula Vista Auxiliary at its option, may change, delete, suspend, or discontinue parts or the
policy in its entirety, at any time without prior notice.
TABLE OF CONTENTS
INTRODUCTION TO SHARP HEALTHCARE ..........................................................................4
Sharps Vision and Values......................................................................................................... 4
Sharps Mission......................................................................................................................... 4
THE SHARP EXPERIENCE ...................................................................................................4
Behavior Standards .................................................................................................................. 4
On-Stage / Off-Stage ................................................................................................................ 5
The Five Must Haves ............................................................................................................. 5
AIDET. .................................................................................................................................... 6
SHARP POLICIES AND PROCEDURES ..................................................................................7
HIPAA Regulations .................................................................................................................... 7
Obligations Regarding Confidentiality and Non-Disclosure ..................................................... 9
Primary Language ..................................................................................................................... 9
Building Security ....................................................................................................................... 9
Safety. .................................................................................................................................. 10
Infection Control .................................................................................................................... 12
Additional Sharp Policies and Procedures .............................................................................. 14
Wheelchair Procedures .......................................................................................................... 16
INTRODUCTION TO SHARP CHULA VISTA AUXILIARY ....................................................... 17
Mission................................................................................................................................. 17
History.. .................................................................................................................................. 17
Organization ........................................................................................................................... 17
AUXILIARY AND VOLUNTEER POLICIES AND PROCEDURES ............................................... 18
Requirements for Volunteers ................................................................................................. 18
Auxiliary Membership and Dues ............................................................................................ 19
Uniforms ................................................................................................................................. 19
Sharps Mission
It is the mission of Sharp HealthCare and Sharp Chula Vista Medical Center to improve the health of
those we serve with a commitment to excellence in all that we do. Our goal is to offer quality care and
services that set community standards, exceed patients expectations and are provided in a caring,
convenient, cost-effective and accessible manner.
Behavior Standards
Sharps Behavior Standards are tools we use to model appropriate behavior in order to provide a
positive Sharp Experience. These behavior standards are practiced every day, while on duty and even
when were off duty, because we recognize that once we become Sharp volunteers, we are always
representing Sharp to the greater community. Everything we do and all the policies and procedures that
we must abide by fall into one or more of these behavior standard categories.
Its a Private Matter: Confidentiality
To E or not to E: Email Manners
Viva la Difference: Diversity
Get Smart: Increasing Skills and Competence
Attitude is Everything: Creating a Lasting Impression
Thank Somebody: Reward and Recognition
Make Words Work: Talk, Listen and Learn
Make it Better: Service Recovery
Think Safe, Be Safe: Safety at Work
Look Sharp, Be Sharp: Appearance Speaks
Keep in Touch: Ease Waiting Times
On-Stage / Off-Stage
To be On-Stage means to be acting within the Sharp Experience standards in order to create a positive
experience and good memories for our patients and guests. We need to be aware of what we are doing
and the impact our words and actions have on others around us. Others perceptions (what they see,
hear and experience) are their reality and that reality becomes their Sharp Experience.
As soon as you put on your volunteer uniform, you are on-stage. Even beyond the hospital walls, you
represent Sharp out in the greater community. On-Stage areas of the hospital are anywhere a patient or
guest can see or hear you.
To be Off-Stage means being able to let your guard down and let off steam, taking a break out of the
public eye. Off-Stage areas of the hospital would be behind closed doors.
Examples of Off-Stage behaviors in On-Stage areas (things we should NEVER see volunteers doing):
Chatting with co-volunteers about activities outside of your present job. Ie: talking about what you did
over the weekend.
Texting in the lobby, even if off duty.
Using your cell phone while on duty.
Wearing headphones while doing your rounds.
Make Words Work: We communicate with courtesy, clarity and care in all verbal and
non-verbal messages. We listen attentively to customers to understand their needs and to ensure
they comprehend information we provide to them.
Make it Better: When The Sharp Experience doesnt go right for a customer, we pledge to make
things better. We listen and respond with empathy, and apologize for not exceeding expectations. We
are proactive in making amends, even in difficult situations.
Keep in Touch: Keeping our customers informed puts them and their families at ease. We are
committed to sharing information and acknowledging the presence of our customers at all times.
Attitude is Everything: We treat every customer as if he/she is the most important person in our
workplace. Our behavior and attitude create a positive first impression that is lasting. We strive to
exceed expectations.
The Five Must Haves are a tool we use to achieve outstanding customer service. All employees and
volunteers must embrace the five must haves and make them part of your daily practice.
Greet people: say hello and make eye contact
Take patients and guest to their destinationsESCORT
Use key words at key times (Is there anything I else I can do for you? I have the time.)
Rounding with reason to patients and staffgiving your full attention to the task at hand.
Remember to say thank you.
AIDET
Thank Somebody: Reward and recognition are central to the Sharp culture. We express gratitude and
appreciation to one another. We celebrate our accomplishments and hard work to make Sharp the best
place to work, practice medicine and receive care.
Make Words Work: We communicate with courtesy, clarity and care in all verbal and nonverbal messages. We listen attentively to customers to understand their needs and to ensure they
comprehend information we provide to them.
Make it Better: When The Sharp Experience doesnt go right for a customer, we pledge to make things
better. We listen and respond with empathy, and apologize for not exceeding expectations. We are
proactive in making amends, even in difficult situations.
Keep in Touch: Keeping our customers informed puts them and their families at ease. We are
committed to sharing information and acknowledging the presence of our customers at all times.
E
T
HIPAA Regulations
Its a Private Matter: Sharp HealthCare protects customers confidentiality, privacy and modesty in all
situations. We are sensitive to the personal nature of health care, and we do everything we can to earn
the trust that others place in us. We strive to promote peace of mind and relieve anxiety.
To E or not to E: Email Manners Using e-mail may save the sender time, but may not always
be the most appropriate or expedient way to communicate. Use discretion in sending, responding to
and forwarding e-mail. Remember that electronic messages can be subpoenaed and used as
evidence in legal proceedings.
Patient health and Sharp Organizational information is protected by law and by Sharp HealthCare
policies. The intent of these laws and policies is to assure that confidentiality of information is maintained
while used for business and clinical operations. In my job, I may see or hear confidential information in
any form (oral, written, electronic) regarding:
Patients and/or their family members (such as patient records, test results, conversations, financial
information)
Employees, physicians, volunteers and contractors (such as employment records, corrective action,
disciplinary action)
VOLUNTEERS SHALL AGREE TO AND ACKNOWLEDGE THE FOLLOWING:
I will protect the privacy of all business and medical information relating to our patients, members,
employees and health care providers.
I know that confidential information I learn on my job does not belong to me and I have no right or
ownership to it. Sharp HealthCare may take away my access to confidential information at any time.
I will not misuse confidential information and will only access information necessary to do my job. I will not
disclose any confidential information unless required to do so in the official capacity of my relationship,
employment or contract with Sharp HealthCare.
I will not share, change or destroy any confidential information unless it is part of my job to do so. If any of
these tasks are part of my job, I will follow the correct department procedure or the instructions of my
supervisor (such as shredding confidential paper). If a demand from an oversight agency, law enforcement
or government agency is made upon me from outside Sharp HealthCare to disclose confidential
information; I will document this by giving written notice to my supervisor.
I will only print information from a Sharp HealthCare information system when necessary for a legitimate
work related purpose. I am accountable for this information until it is properly filed or disposed of.
If I have access to electronic equipment and/or records, I will keep my computer password secret and I will
not share it with any unauthorized individual. I am responsible to protect my password or other access to
confidential information. I understand that my use of an electronic system may be periodically monitored
and audited to ensure compliance with this agreement.
I understand that I have an obligation to report to my supervisor and/or the Compliance Hotline if I think
someone is misusing confidential information or is using my password. I further understand that Sharp
HealthCare will not tolerate any retaliation against me for making a report.
On termination of my employment, I will return to Sharp HealthCare all copies of documents containing
Sharp HealthCares confidential information or data in my possession or control.
As a volunteer, I understand that failure to comply with this agreement may result in corrective action up
to, and including, termination of employment or other relationships with Sharp HealthCare. I understand
that I may also be subject to other remedies allowed by law. I understand that I must also comply with
any laws, regulations, and Sharp HealthCare policies, including the Commitment to Principles, Privacy,
Confidentiality and Security policies that address confidentiality. This agreement shall survive the
termination of my official relationship, employment or contract with Sharp HealthCare.
(You will be asked to sign documentation that you understand and will comply with these obligations)
Patient Rights
In accordance with Section 70707 of the California Administrative Code, the hospital and medical
staff have adopted the following list of patient rights, which shall be observed by all personnel.
1. Exercise these rights without regard to age, sex,
cultural, economic or educational background, race,
color, religion, ancestry, national origin, sexual
orientation, marital status or the source of payment for
his/her care.
If at any time you believe any of these hospital responsibilities have not been fulfilled or if you have
other concerns, you may contact the nurse in charge or the Office of Patient Relations.
Patient Relations at SCVMC is located on the main lobby floor across from the Admitting. X5858
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Primary Language
Viva la Difference: At Sharp HealthCare, we know that our differences, unique talents and
varied backgrounds come together to create a stronger whole.
While on duty, English must be used as the spoken language in patient care areas, corridors,
waiting rooms, offices or other work areas where conversations may be overheard by patients,
visitors, co-workers or others.
While off duty, on rest breaks or meal periods, and/or in employee lounges, cafeterias and other
non-work areas not listed above, any language may be spoken. Discretion should be used when
conversing in a language other than English in the presence of co-workers, visitors or others who
do not understand that language.
Exceptions to this policy may be granted by management when employees are asked to
interpret a language other than English, or when patient care or other company business may
be facilitated by the use of a language other than English.
Building Security
Think Safe, Be Safe: It is essential that we provide a hospitable, healing, healthy and safe
environment at Sharp HealthCare. We identify and report safety hazards promptly, and apply
remedies whenever needed.
Security Guards are on duty 24-hours a day. Their office is located in the lobby, but they
generally spend their days doing rounds throughout the facility and grounds.
If you work an evening shift, and would like an escort to your vehicle, call the PBX operator by
dialing 0 and ask them to call Security for an escort.
If you observe any questionable activity, please dial the PBX operator immediately, who will
page Security with your message.
Please do not bring valuables to the hospital and secure all personal belongings. Lockers are
available in the volunteer office for use during your shift. Please bring your own lock to be used
during your shift only.
Your name badge ID is a mandatory and essential part of your uniform. Everyone must wear
their name badge ID while on duty.
Safety
Think Safe, Be Safe: It is essential that we provide a hospitable, healing, healthy and safe
environment at Sharp HealthCare. We identify and report safety hazards promptly, and apply
remedies whenever needed.
A. General Safety
Sharp Chula Vista Medical Center is committed to providing a safe and healthy environment for
its patients, visitors, employees and volunteers. As a hospital volunteer, you are responsible for
your own safety as well as helping to assure the safety of those with whom you work. You must
be knowledgeable about hospital policies regarding fire and personal safety.
Mental attitude is a key component of personal safety. Give each job your full attention. Be alert
to potential hazards such as spills, broken equipment or frayed electrical cords. Report hazards
to the Volunteer Services staff or the hospital Safety Officer.
Dont be afraid to ask questions or to suggest ways to make your job safer. You have the right to
refuse any job you feel you are untrained to perform or that may put you at risk.
Use proper lifting procedures: knees bent, back straight. Divide the task into smaller, more
manageable loads, or ask for help. Use a cart whenever possible to transport loads.
B. Fire Safety
In the event of a fire in your area, follow the R.A.C.E. acronym:
R
Rescue any patients or visitors in immediate danger
A
Sound the Alarm by pulling the nearest fire box and then dialing
* * * to report a Code Red
C
Contain the fire by closing doors and windows
E
Employees only should try to Extinguish the fire, if it can be safely
accomplished. Volunteers should Evacuate the area
When a Code Red is called in any part of the hospital, help clear the hallways by moving
wheelchairs and gurneys into a nearby room. If visitors are standing in the hallway, ask them to
step into a patient room or waiting area.
Doors throughout the hospital are designed to contain a fire for designated periods of time. A
number of doors have magnetic latches that release and allow the door to close when there is a
fire nearby. Volunteers should help close doors to patient rooms and offices and reassure
visitors and patients in areas away from the fire that they are not in danger. It is not necessary,
for example, to evacuate the lobby when a Code Red is called on the Fourth Floor.
Do not use the elevators during a Code Red. Be familiar with evacuation routes and the alarm
box nearest your work area.
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C. Additional Codes
The volunteers primary role during a code is to stay out of the way, so that key staff can
respond quickly, and to reassure visitors and patients that they are not in danger. Volunteers
could see that visitors do not enter the unit, provide comfort and reassurance to waiting family
members and demonstrate an atmosphere of order.
Codes are paged overhead in the hospital. To report an incident, dial * * * and report the
appropriate code to the operator, including its exact location:
Code Red
Fire
Follow the procedures under Fire Safety above.
Code Blue
Cardiopulmonary arrest
Trained medical personnel will respond.
Leave the area if possible.
Code Green
Code Yellow
Code Purple
Infant abduction
Watch for suspicious activity.
If near an exit, go to the Purple Dot as an observer only.
Code Triage
D. Disasters
Disasters may be internal (such as a fire or power outage) or external (such as an earthquake or
civil disturbance.) The PBX operator will notify staff of the disaster by announcing Code Triage.
Messenger Aides volunteers should report to the Hospital Incident Command Systems labor
pool, located in the administration hallway adjacent to the lobby. All other volunteers should
continue their regular duties unless assigned elsewhere.
The Volunteer Services Manager will call the chairmen of ED and Messenger Aide or other
individual volunteers as needed to notify them of the need for additional volunteers. If
additional volunteers are called in, they should report in uniform, follow normal sign-in
procedures and report to the labor pool.
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Infection Control
Think Safe, Be Safe: It is essential that we provide a hospitable, healing, healthy and safe
environment at Sharp HealthCare. We identify and report safety hazards promptly, and apply
remedies whenever needed.
Sharp Chula Vista Medical Center has developed the following guidelines to prevent the spread
of infectious diseases and to ensure the health and safety of our patients and volunteers. These
guidelines are known as standard precautions. It is essential that you understand and follow
these standard precaution procedures. Standard precautions is a means of protecting
ourselves from blood and body fluids of every patient, through good hand washing, wearing
appropriate protection and avoiding contact with sharp objects.
A.
Health Clearances
Volunteers shall follow Employee Occupational Health Department (EOHD) policies
regarding annual tuberculosis testing.
Volunteers shall demonstrate immunity to measles and be cleared by Employee
Occupational Health office.
Volunteers shall follow EOHD policy on work restrictions when ill. Do not report to
work if you have any communicable disease such as conjunctivitis, fever, impetigo,
chicken pox, diarrhea with fever, draining lesions or productive cough.
Volunteers appointed to serve in Womens & Childrens Dept. and Emergency Dept.
shall follow EOHD policy for Hepatitis B and Varicella vaccinations.
Volunteers, other than those in Womens & Childrens Dept. and Emergency Dept.,
may not be assigned duties that have the potential for exposure to any blood or
body fluids. You will however, be asked to know the procedures for exposure to
blood or body fluids.
Volunteers will be offered Influenza vaccination annually.
B.
Hand Washing
Hand washing is performed:
at the beginning of the work shift
after handling soiled equipment
after handling patient belongings
before and after physical contact with a patient
after delivery of a specimen
after coughing or sneezing
after using toilet facilities
How to Wash your Hands:
Option 1: Wet hands, remove hands from water and apply soap. Scrub hands
thoroughly for at least 20 seconds. Pay special attention to areas between fingers
and under fingernails. Rinse and dry with a paper towel. With paper towel still in
hand, turn off the faucet. Dispose of paper towel.
Option 2: All patient work stations and bathrooms in the hospital are equipped
with waterless hand sanitizer. If you hands are not visibly soiled, this is an
appropriate method of hand cleansing.
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C. Contact Precautions
Contact or isolation precautions indicate to the volunteer that there is the potential of exposure
to a communicable disease such as: TB, measles, rubella, mumps, pertussis, scabies, zoster
(shingles), or any other number of resistant organisms.
Patient rooms with Contact Precautions are indicated by a green sign hanging on the doorway.
The sign reads Contact Precaution. Volunteers shall not enter such rooms. Keep an eye for
other signage and ask the nurse for further instructions. If your duties would normally require
that you enter a patient room, but the patient has a contact precaution sign, ask a nurse aide or
other staff to enter for you.
D. Latex Policy
In order to keep patients safe from potential allergic reactions to latex, latex products are
discouraged from use in the hospital. Visitors are discouraged from taking latex balloons to a
patients room. Mylar balloons are acceptable.
Patients identified as being latex sensitive will have neon orange arm band labeled 'latex
sensitive' placed on patient's wrist and an alert sign will be found above the patients bed
and/or outside of the patients door. Prior to entering a latex-sensitive patient's room, remove
latex-containing supplies and equipment from your body and wash hands thoroughly.
E. Protective Gloves
Gloves are found at all patient work areas and in patient rooms. All gloves are non-latex to
avoid complications for latex-sensitive patients. If using gloves in a patients room, remove and
dispose of them in the patients room before leaving. Wash you hand after removal. Do not
wear soiled gloves in public areas.
F.
Additional Precautions
Specimens collected in a container with a tight fitting lid must be placed in an
impervious closeable bag before being transported by a volunteer. Volunteers do
not need to wear gloves.
Volunteers shall not touch or walk through blood that is spilled in the environment.
Notify Environmental Services (X3553), or nursing personnel.
Do not eat or drink in areas that could be contaminated with body fluids.
Volunteers are not routinely placed in positions that carry exposure to blood borne
pathogens such as HIV or HBV, however exposure may occur through skin puncture
from needles, scalpel or contaminated broken glass; splashes to the eyes, nose or
mouth; or cuts or nicks to the skin. In case of accidental injury, follow the
procedures described below.
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Smoking Policy
Tobacco use is prohibited for everyone employees, volunteers, medical staff, board
members, contract staff, vendors, consultants, patients, visitors and community members on
all Sharp properties including parking lots, structures and Sharp-owned vehicles. This policy will
not affect behavioral health patients being treated at Sharp.
Sharp is excited about taking this step in promoting healthier lifestyles and recognizes that this
change will be difficult for some. While Sharp is not asking people to quit smoking, employees
and volunteers will find an array of smoking cessation information available for those who wish
to do so.
For more information, call 1-800-82-SHARP (1-800-827-4277).
Complaint Procedure
All for One, One for All: Teamwork Sharp team members share a common purpose: to
serve our customers. We build each other up; we share our successes, failures, information
and ideas.
Volunteers who have a position-related issue, question, or complaint should first discuss it with
their immediate supervisor or the Volunteer Services staff. If the issue cannot be resolved at this
level, the Volunteer Services staff may contact the Human Resources Department. Volunteers
who observe, learn of, or, in good faith, suspect a violation of the Standards of Conduct of Sharp
HealthCare should immediately report the violation to the Volunteer Services staff.
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Wheelchair Procedures
If your specific job description includes wheelchair use, you will receive additional
instruction as a part of your training. All volunteers should be familiar with procedures.
Assisting patient into wheelchair:
Always set brakes before placing a patient into the wheelchair.
Put the foot pedals in the up position.
Assist the patient into the wheelchair. If the patient is frail or very ill, request assistance
from a nurse.
After the patient is seated, put the foot pedals down and check to see that the patient is
comfortable. If leg or calf support is needed, be sure to provide support for the injured leg.
It may be necessary to cushion the leg with a pillow or other support.
If the patient is wearing a hospital gown, he or she should be covered with a lap blanket
before being transported.
Assisting patient out of wheelchair:
Set the brake on both sides.
Raise the foot pedals and place the patients feet on the ground.
Assist the patient in getting out of the wheelchair and into a chair or car. Place the
wheelchair facing the open car door. Hold the chair firmly, with the brakes on, and assist the
patient as he enters, reminding him not to bump his head on the roof of the car.
Pushing the wheelchair:
If you encounter an obstacle such as a ridge and the wheelchair does not move over it
easily, place your foot on the back extension rail and press down. This will elevate the front
wheels. Push forward and then let the front wheels down easily.
Back the wheelchair into an elevator whenever possible.
Back wheelchair down any slope whenever possible.
Never leave the patient in a wheelchair unattended.
Cleaning and Disinfecting the wheelchair:
After every use, a wheelchair must be disinfected.
Put on disposable gloves
Using Cavi-Wipes, wipe down the seat, chair back, handles and wheels.
Do not reuse blankets or pillows, they should be placed in dirty linen bins.
Additional procedures:
A volunteer should not attempt to push a wheelchair with a patient whose illness or body
weight poses a risk to the volunteers own safety. Request assistance from a transporter.
Volunteers may not transport patients connected to an IV or cardiac monitor.
If the patient should fall forward, place your thigh and body against the back of the chair.
Keep one hand on the handle of the chair; place your other arm across the patients chest
and draw the patient against the back of the chair.
If the patient begins to slide down in the chair, reach both hands over his shoulders. Place
your hands under the patients armpits, pulling him up and against the back of the chair.
If a patient faints, vomits, is dizzy or shows signs of physical or mental distress, return the
patient to the nurses station for evaluation and assistance. Volunteers may decline to
escort a patient if they feel uncertain of their ability to transport him safely.
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Mission
The mission of the Auxiliary is to render service to the hospital and its patients; assist the
hospital in promoting the health and welfare of the community; conduct a fund-raising program
in accordance with the objectives established by the governing board of the hospital.
As a member of the Sharp Chula Vista Auxiliary, you have an opportunity to serve in many
valuable ways. All volunteer services fall into one of the three categories:
Inservice volunteers work in the hospital and in our Birch-Patrick Center to assist
patients, visitors and staff.
Many volunteers also assist with community service projects, such as health fairs, on
behalf of the hospital.
The Auxiliary sponsors fund-raising activities throughout the year, with all proceeds
donated to the hospital.
History
Community Hospital of Chula Vista was founded in 1944 as a private nursing home located on F
Street in downtown Chula Vista. It became an acute-care hospital the following year and moved
to its present location in 1975. With the completion of a major expansion program in 1992, the
hospital now has 326 licensed beds, including a full-service acute-care hospital, a transitionalcare unit, and a 100-bed skilled nursing facility at the adjacent Birch-Patrick Center. It is a fully
accredited nonprofit organization affiliated with the Sharp HealthCare system. The hospital
name was officially changed to Sharp Chula Vista Medical Center in April 1993.
The Auxiliary was founded in 1966 and now consists of more than 300 men, women and
students who work throughout the hospital and on projects on behalf of the hospital and its
patients. Over the years, volunteers have raised nearly $3.2 million for the hospital and annually
contribute approximately 40,000 hours of in-hospital service.
Organization
The Auxiliary is governed by a Board of Directors that meets once a month. Officers are elected
by the general membership in November and consist of: President, Executive Vice President,
Vice President for Community Service; Vice President for Fund Raising, Vice President for
Membership, Recording Secretary and Treasurer. Other members of the Board are the
Parliamentarian; Chairman of Gift Shop, Newsletter, Nominating Committee, Planning
Committee and Thrift Shop.
The hospital CEO and Manager of Volunteer Services are ex officio members of the Board. The
Manager of Volunteer Services is employed by the hospital to oversee the volunteer program, to
act as a liaison to hospital departments in developing and staffing new volunteer services, and
to coordinate and assist with Auxiliary functions.
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I shall hold as absolutely confidential all information that I may obtain directly or indirectly
concerning patients, physicians or hospital personnel.
2.
3.
I understand that it is a violation of hospital policy to solicit business or act as an agent for any
outside business or to solicit business from patients and/or staff. I understand that violation of
this policy may result in my termination as a volunteer.
4.
I shall not sell or attempt to sell goods or services, request contributions or solicit persons to sign
or distribute political materials on hospital premises, unless I receive prior authorization from the
Manager of Volunteer Services to engage in these activities.
5.
I shall submit to health examinations, which may include TB skin tests, chest X-rays, and/or
immunizations that may be necessary as a part of my volunteer service.
6.
I authorize Sharp Chula Vista Medical Center to photograph me and to use such photographs for
educational, public relations, charitable and other such purposes it may deem appropriate.
7.
I shall make my best effort to fulfill my commitment to Sharp Chula Vista Medical Center by
completing all assignments that I accept.
8.
I shall be punctual and conscientious, conduct myself with dignity and courtesy and endeavor to
make my work professional in quality.
9.
a) As a senior volunteer, I agree to commit to at least one year of service and work a minimum
of 50 hours per year as an active volunteer. I understand that my commitment is automatically
extended beyond the stated minimum requirement, unless termination is requested.
9.
b) As a junior/student volunteer, I agree to commit to at least six months of service and work a
minimum of 50 hours within those six month. Volunteer Services may invite me to extend my
service beyond six months based on performance, attendance and need, and that I have the
option to accept or decline such an invitation at that time.
10. I understand that the Volunteer Services Department reserves the right to terminate my
volunteer status as a result of:
a. Failure to comply with hospital policy, rules and regulations;
b. Four (4) absences without prior notification;
c. Unsatisfactory attitude, work or appearance;
d. Any other circumstances that, in the opinion of the Volunteer Services staff, would
make my continued service as a volunteer contrary to the best interests of the hospital.
11. I agree to inform the Manager of Volunteers when I decide to resign my volunteer position and
agree to an exit survey. I also agree to hand in my ID badge upon resignation.
(You will be asked to sign documentation that you understand and will comply with this Agreement)
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Students and Juniors: Dues are waived for college students (a.k.a. student volunteers)
and high school students (a.k.a. junior volunteers).
Special Groups: Mended Hearts, Spiritual Care Volunteers, Entertainment Volunteers.
Dues are waived but full Auxiliary membership is encouraged.
Uniforms
Look Sharp, Be Sharp: Appearance Speaks, When we dress, groom and maintain our
workplace with care, we show respect for our customers and give them confidence in our
ability to care for them.
All in-service volunteers are required to wear a uniform and ID badge while on duty. Uniform
tops are sold for $20.00 in the Volunteer Office. ID badges are processed through the Volunteer
Office.
For women, the uniform consists of a uniform top (long or short sleeve scrub shirt or
polo shirt) worn with a white shirt, white slacks (no leggings/jeggings) or skirt, and white
closed, soft-soled shoes. Stockings are to be neat and of a light or neutral shade. Skirts
should be no shorter than knee length.
Male volunteers wear white slacks, uniform top (long or short sleeve scrub shirt or polo
shirt) worn with a white shirt, white socks and white closed soft-soled shoes.
Hair should be neat and clean.
Excessive makeup, perfume and large jewelry are not allowed. No facial piercings.
Tattoos are acceptable if they are not offensive in content.
Hands are to be clean, with nails neatly manicured. No acrylic nails for those in patient
contact areas.
Uniforms are to be neat, clean and completely buttoned.
Shoes are to be clean and polished.
All volunteers must wear a hospital ID badge, which is provided by the hospital.
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General Meetings
All senior volunteers are requested to attend General Meetings are held on the third Thursday
of every odd month (January, March, May, July, September, and November) in the Nellie
Barrington Room of the hospital. These meetings are an excellent opportunity to meet fellow
volunteers, participate in Auxiliary planning and keep up to date on any changes.
Reservations are required (please sign-up in the volunteer office). The agenda includes a
business meeting, followed by a guest speaker or special program and a luncheon prepared by
the hospitals Chef.
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A. Benefits
The rewards of volunteering are often personal and intangible. In appreciation of your service,
the hospital and Auxiliary offer you the following benefits (Sharp ID is required for discounts and
purchases):
Initial and annual TB testing free of charge
Reduced rates on meals in the hospital cafeteria
Free fountain drinks (coffee, tea, soda, juice and water) from the cafeteria
Your ID badge gives you access to the volunteers priority parking lot which is gated
from 6:30am to 2:30pm
Volunteers receive a 15 % discount on most purchases in the hospital Gift Shop
(excluding flowers, magazines, books, greeting cards, candy and sale items)
Volunteers receive a 10 % discount on purchases over $1.00 in the Backdoor
Bargains Thrift Store
Free candy bar from the Gift Shop on your birthday
Sees Candy discount at Rosecrans St. store
Discounts on prescription and over-the-counter medications purchased through the
hospital outpatient pharmacy
Take advantage of the hospitals discount ticket program for theater tickets,
amusement parks, etc. See or call the PBX operator for details
Receive our monthly newsletter The Communicator (seniors only)
Attend Auxiliary activities such as our bimonthly luncheon meetings, annual
recognition ceremony and meetings of the San Diego-Imperial County Council of
Hospital Volunteers
Inclusion in the hospitals social, training and educational functions
Skills development and work experience
Access to the campus library
Eligibility in hospital credit union
Educational scholarships
Social networking and inclusion in hospital social functions
Award pins are given for total hours of service, starting at 100 hours
B. Tax Benefits
Volunteers are also eligible for tax benefits. Volunteer is responsible for submitting appropriate
tax information. Hours report can be requested in the Volunteer Services office. Please allow at
least three days to process your hours report. Potential tax benefits include:
Automobile mileage
Bus and taxi transportation expense
Parking & tolls
Special uniforms and cleaning
Telephone bills
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All for One, One for All: Teamwork Sharp team members share a common purpose: to serve our
customers. We build each other up; we share our successes, failures, information and ideas.
Volunteers are to perform the duties outlined in your position description. If you are unable to
perform any duties outlined in the position description, a new placement may be necessary.
Discuss your options with the Volunteer Services staff.
Volunteers reserve the right to refuse a duty that they are not comfortable performing. You
may request more training or simply state that you are not comfortable taking on that duty.
Volunteers May:
(with appropriate training and supervision)
Transport patients by wheelchair including
outside the facility
Discharge stable patients
Escort patients and visitors to their
destinations within the hospital and on the
hospital campus
Provide personal services to patients such as
visiting, writing letters, applying make-up
and nail polish
Cuddle, dress, change diapers, and feed
infants
Transport prescriptions and selected
medications
Check in patients valuables with an
employee as the co-signer
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From time to time, it may be necessary for a volunteer to be late or absent from work.
Emergencies, illnesses, or pressing personal business that cannot be scheduled outside
work hours may arise. It is the responsibility of all volunteers to contact all affected parties if
they will be absent or late. Please call the department supervisor, position chairperson and/or
the Volunteer Services staff.
Four unexcused absences will be considered voluntary resignation and you will be marked as an
inactive volunteer. You will be expected to turn in your ID badge and complete an exit survey.
See Termination/Resignation and Exit Survey section below.
A leave of absence may be deemed necessary for personal or health reasons. The volunteer
should inform the Volunteer Services staff of the anticipated length of his/her absence. A
volunteer who desires to return to his or her same position and shift must make arrangements
for a substitute to fill that shift during the leave of absence. If the volunteer does not make such
arrangements, the position and shift may be filled permanently at the discretion of the
Volunteer Services staff.
At the end of the leave of absence, the volunteer must notify the Volunteer Services
department of his or her planned date of return. All health and safety requirements must be
brought up to date, and the volunteer may be required to complete additional retraining, at the
discretion of the chairman or the Volunteer Services staff.
Certain positions require finding a substitute replacement for your shift. You will be given
special instruction and a list of available volunteers during your position training.
Break Periods
By law volunteers who work at least four hours are entitled to a 10-minute break. If you are in
an area that must be covered at all times, please coordinate breaks with your supervisor or with
other volunteers in the same area. Volunteers may also take a lunch break at the end or
beginning of their shift. Breaks must be taken in designated break areas; the cafeteria, outside,
break rooms on the 1st floor or in the Volunteer Office provided that there is not a meeting in
session. Food and drinks are not permitted in work areas. While on duty, volunteers are
allowed one free fountain drink, coffee or water from the cafeteria.
Parking
The volunteer parking lot is located in the rear of the hospital. The gated lot is accessible by
using your ID Badge. Wave your ID Badge in front of the sensor to make the gate rise. The
volunteer lot is gated from 6:30am to 2:30pm weekdays. If the volunteer lot is full, please use
any unmarked space in the back of the hospital, near building 765. Refrain from parking in the
front of the hospital or in the parking structure as these spaces are reserved for visitors and
patients.
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Holiday Policy
Sharp recognizes the following six holidays. Depending on the calendar year, these holidays
may be observed on the actual day, or the day after. Some positions require volunteers to work
on these holidays, while other positions will follow the holiday closure guidelines. Check with
your immediate supervisor, the chairperson of your position or the Volunteer Services staff
regarding your position.
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
(619) 502-4070
(619) 656-3003
Gift Shop
(619) 502-5909
(619) 502-4021
Hospital Switchboard
(619) 502-5800
(619) 502-3601
Sharp Shuttle
(619) 855-1042
(619) 502-6606
(619) 502-3606
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Volunteers Signature
Print Name
Date
Parent/Guardians Signature
Print Name
Date
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