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Verbal Judo Institute

Tactical Communication
Basic Program Description

The Basic Verbal Judo or Tactical Communications class has been the premiere
communications class in American law enforcement since 1983. It is routinely taught in over
700 police and correction departments across this nation. Now the course has devotees in
hundreds of departments around the world as well!

Verbal Judo is the martial arts of the mind and the mouth. It trains officers to use their words to
redirect hostile and potentially violent encounters into more peaceable solutions. It is the
tactical art of persuasion where officers are taught to think for angry or distraught people as they
might think for themselves under better conditions. Officers who use Verbal Judo bring peace
out of disorder and keep control of the streets.

The course has four basic sections: PART I, PROFESSIONALISM teaches officers to have an
elite vision of what it is they do. The goal of Part I is to raise the officers expectations
concerning the profession that is Police work. We teach them to see themselves as “Peace
Warriors,” ones who model peace by their mode of speaking and in their every action. In this
section officers learn the GOAL of Police—Generating Voluntary compliance--and how to use
their Presence and Words to attain that goal, how to keep balanced and non-biased in their
work with people of difference and how to be the ultimate “Contact Professionals” who know
how to establish contact with people who do not want to see them, how to maintain that contact
when others hope to break it off, and how to use that contact to create peaceful compliance.

PART II: TACTICAL THEORY. Here we teach officers to understand communication from the
receiver’s point of view so they can better control, even manipulate the encounter towards
peaceable resolutions. The goal of Part II is to make the officers ‘smarter’ than anyone they
may meet, regardless of degrees or financial standing. We teach three survival skills of
communication that enable officers to communicate effectively with people who may not wish to
communicate. Officers learn to respond to words, never react. The learn how to ‘become who
they have to be to handle the scene in front of them,’ and they learn how to adopt the right
voices and body language to act the part necessary to generating the compliance needed. This
section includes a discussion and illustration of the five most powerful communication tools—
LEAPS (Listen, Empathize, Ask, Paraphrase and Summarize) —and shows how to use them in
practical scenarios.

PART III: TACTICS. Now that officers have an elite vision of whom and what they do, and
they know the right tactical communication theory, they are ready to become OPERATIVES.
The goal of Part III is to teach the basic tactical ‘meet and greet’ (The 8 Steps) and the basic
tactic to overcome verbal resistance and persuade the other to comply—The Five Steps. Here
also they learn the crucial acronym S.A.F.E.R., the five times when words alone fail and they
must proceed to action.

PART IV: OTHER RELEVANT INFORMATION. Depending on the make-up of the audience,
this section responds to particular areas of law enforcement work by adding new information
and tailoring some of the past information to those in the class. This includes the ability to
explain why what you did is based on your training and appropriate based on the
circumstances.

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Verbal Judo Institute
Tactical Communication
Twenty-four (24) Basic Training Class
Basic Class Format

Day One:

Registration: Information Sheet / Expectation Quiz (Practical)

Instructor & Participant Introductions (Practical)

Welcome / Overview / Participant Behavior Guidelines / Training Safety Rules

Introduction to Manual / Class Format

Tactical Communication Needs Assessment (Practical)

The Changing Nature of the Review of Professional Conduct (Practical)

Need to Respond Not Just React to Situations

Viewed as a Video Not a Photograph

Increasing Emphasis on the Verbal Component

Tac Com Module 1 – Professionalism

Goals of the Course

Traits of a Professional

Goals of Law Enforcement – Three C’s

Force Options – SAFER Concept

Peace Phrases (Practical)

The Habit of Mind

Three Kinds of People

How to Handle Verbal Abuse (Practical)

The Contact Professional


Knowing Your Weaknesses (Practical)

The Art of Representation

Ethical Interventions (Practical)

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Tac Com Module 2 – Tactical Communication Theory

LEAPS Concept – Active Listening (Practical)

Active Listening

Paraphrasing

Three Street Truths

People Never Say What They Mean

Two People Equal Six

93% of Your Effectiveness Is Presentation Style

Content, Voice, and Other Non Verbals

Proxemics Defined and Utilized

Verbal Judo Manual Appendix Reading Assignments

Day One What Did I Learn Today? Debrief (Practical)

Day Two:

Review & Preview

Tac Com Module 3 – Tactics

Verbal Judo versus Verbal Karate

SAFER Concept – Moving Beyond Words / When Words Alone Fail (Practical)

Tactical 8 Step – Making Initial Contacts (Practical)

Tactical 5 Step – Managing Verbal Resistance (Practical)

Specialized Applications for Mediation and Crisis Intervention

Art of Translation

Art of Mediation

Four Appeals

Review Tactical 8 Step and Tactical 5 Step Tactics for tomorrow’s Performance Test

Begin Final Simulations Development Assignments (Practical)

Day Two What Did I Learn Today? Debrief (Practical)

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Day Three

Review & Preview (Practical)

Written Test (Practical)

Practical Test demonstrating performance of the Tactical 8 Step and Tactical 5 Step Tactics

Review of the SAFER 8 to 5 with LEAPS Concepts with Escalation Drills (Practical)

Tac Com Module 4 – Other Related Material

Debriefing / Articulation / Report Writing / Testimony (Practical)

PAVPO Concept

PACE Concept

Physical Intervention / Debriefing Orientation

Final Verbal Decision Making Scenarios (Practical)

Simulation Briefing

Each Group Conducts Their Simulations

Simulation Debrief

Day Three What Did I Learn Today? Debrief (Practical)

Final Evaluation (Practical)

Presentation of Certificates

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