C YNTHIA B ONFORTE

Oakhurst, NJ 07755
(908) 966 - 3696 bonforte.cindy@gmail.com

DIRECTOR OF OPERATIONS
Successful Operations professional accomplished in business process design and implementation, as well as,
management, support and oversight of staff and business operations within the Clinical and IT Consulting industries.
Proven ability to develop and implement efficient business processes to maintain quality service levels and obtain
business objectives. Significant experience in Change Management and restructure. Enjoys building and leading
successful, productive teams; recognizing and influencing positive organizational change; building key relationships
with department leads, and establishing an environment that provides support and development of employees.

Analytical Thinker
Ethical & Honest
Detailed Oriented
Autonomous
Results Driven
Team Building
Talent Management

Business Process Design

Business Process implementation
Business Model Restructuring
Human Resource Management
Proactive Management Style
Experienced in Global Settings
Analyze and Anticipate Next Steps

Change Management
Issue Resolution
Focused under Pressure
Strategic Planning
Demonstrated Leadership
Vendor Neutral Services

PROFESSIONAL EXPERIENCE
DOCS GLOBAL, INC., New York, NY

2003 Present

DOCS Global, Inc. is the staffing/functional service provider of ICON Clinical Research. DOCS provide contract staff, functional
service teams and permanent resources to some of the worlds largest pharmaceutical, biochemical, CRO and medical device
companies.

Director Operations Support (2008 Present)

Worked in collaboration with the companys Business Development, Recruiting, Finance, Human Resources and Operations
departments to analyze, redesign and implement business processes meant to streamline the procedures followed through the full life
cycle of our consulting services both domestically and internationally. Responsible for Change Management and communications to
broader population. Built and headed an operational support team of up to 10 people. Team was dedicated to provide employee
support including onboarding, day to day oversight and support, contract management and HR issue resolution.

Team Responsibilities:
Pre-employment process; contracts, background checks, new hire documents.
Contract negotiation and execution and management.
Day to day oversight including compensation and development.
Provide issue resolutions with client and staff.
Payroll and Accounts Payable.
Key Personal Achievements:
Over the last ten years played integral role in the successful growth of DOCS from 35 billable staff to more than
700 in the US, Canada and Latin America through recruitment and acquisitions.
Lead internal process for the support of our client relationships aligned through Vendor Neutral Services (VMS).
Member of the Executive Management Team focused on identifying and maximizing the DOCS global business
model and processes.
Advisor to senior management and key member of the Steering Committee responsible the global integration of 3
acquired organizations into DOCS.
Special Project Achievements:
Responsible for managing the US region during corporate restructuring, RIF selection and notification, severance
packages and exit strategies.
Provided Change Management skills to facilitate a smooth transition for internal and external employees, as well
as, clients during acquisitions.
Played integral role in the global harmonization of back-office support activities such as HR, Payroll and
Accounts Payable, transitioning them to our parent companys Global Business Services.
Key member of the Steering Committee comprised of individuals from HR/Benefits and our staffing division

Cynthia Bonforte

Resume, Page 2

charged with annual benefit comparisons, selection and plan design.

Driver in the selection of 1 regional and 1 global relational database geared to the automation and increased
productivity of business development and recruitment.
Researched and lead the implementation of an electronic signature system (DocuSign). This system is designed to
execute client and new hire contracts quickly, thus making the pre-assignment process more efficient.

Director, Project Management and Contracts (2007 2008)

Responsibilities:
Handled daily operations and coordination of external site personnel and regional staff.
Liaised with Human Resources to address HR related employee issues or questions.
Led and managed client and staff contract negotiation and execution.
Liaison between the client and external staff as it relates to operational process and procedures, project status,
performance and issue resolution.
Key Project Achievements:
Global Congestive Heart Failure project team that included a Study Project Manager and 12 Clinical Research
Associates.
Domestic Re-Labeling project that included 12 Clinical Research Associates.
Domestic data-abstraction project that included 6 Clinical Research Associates.
On-going Drug Safety project totaling as many as 15 Drug Safety Associates.

Director of Recruiting and Contracts (2005 2006)

Responsibilities:
Responsible for negotiation and execution of all Master Service Agreements, Work Orders, Confidentiality
Agreements and Employment Agreements.
Continued development and management of the recruiting and pre-employment process for external staff.
Key Achievements:
Researched and implemented a new relational database (Bullhorn) designed to manage client and candidate
information making the business development and recruiting more efficient and productive. Worked with
Bullhorn to customize the tool to DOCS format.

Recruitment Manager (2003 2005)

Responsibilities:
Built, trained and managed a team of 15 recruiters responsible for recruitment of clinical research professionals.
Led the relationship with parent company ICON to provide contract staff to supplement their projects.
Key Achievements:
Developed a streamlined recruiting process allowing for a reduced and more efficient recruiting staff.
FUJITSU CONSULTING (Formerly DMR), Edison, NJ

2000 2002

Recruitment Manager
Responsibilities:
Built, trained and managed a team of ten recruiters responsible for recruitment of IT professionals within the
pharmaceutical, telecomm, financial, and commercial industries.
Handled contract negotiations and managed billable staff from project start to completion.
Key Achievements:
Developed a streamlined recruiting process allowing for a reduced and more efficient recruiting staff.
CGS COMPUTER ASSOCIATES, Piscataway, NJ

1996 2000

DATALINK CORPORATION, New York, NY

1987 1996

Director of Recruitment

Co-Owner/Manager of recruitment/Sales
EDUCATION
BS Business Administrations Wagner College, S.I.N.Y.