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R09

Code No: D109113307

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
M.Tech I Semester Regular Examinations March/April 2010
TOTAL QUALITY MANAGEMENT
(COMMON TO ADVANCED MANUFACTURING SYSTEMS, CAD-CAM)
Time: 3hours
Max.Marks:60
Answer any five questions
All questions carry equal marks
--1. a)
b)

What do you understand by Statistical Quality Control? Explain its basic features.
Giving examples, explain the various benefits of implementing quality
management principles.

2. a)

Discuss the attitude and involvement of top management required for successful
implementation of TQM concepts in a business organization.
Explain the following terms as related to TQM:
Quality focus;
Customer satisfaction.

b)

3. a)
b)

What is bench marketing? What are its benefits and pitfalls? Explain.
Explain the concept of buyer-supplier relationship.

4. a)
b)

Describe the systems approach of organizing for quality implementation .

What is productivity? How is it measured?

5. a)

Discuss the features of transition from a traditional organization to TQM

organization.
What are quality costs? What are the methods of measuring the quality costs?

b)
6. a)
b)

What are the benefits of ISO 9000 certificate? Discuss.

What are the different types of quality audits in practice? Which one of them is
preferred for a production organization? Explain.

7. a)

How do you define the cost of quality? How is the quality cost information useful
to the organization?
Discuss the features of documentation of ISO 9000.

b)
8.

Write short notes on:

a)
Control Charts.
b)
Quality circles.
c)
Universal Standards of Quality.

*****

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R09

Code No: C3307, C0409

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
M.Tech I- Semester Supplementary Examinations September, 2010
TOTAL QUALITY MANAGEMENT
(COMMON TO ADVANCED MANUFACTURING SYSTEMS, CAD/CAM)

Time: 3hours

Max. Marks: 60
Answer any five questions
All questions carry equal marks
---

1. a)
b)

Explain the differences between manufacturing and service organizations and

their implementations for quality.
How do you define quality? Describe the various aspects of quality control.

2. a)
b)

Write a note on Production inspection vs. Process control.

A company uses a sample size equal to the square root of the lot size. If 1% or
less of the items in the sample are defective, the lot is accepted; otherwise it is
rejected. Submitted lots vary in size from 1000 to 5000 units. Comment on the
effectiveness of this procedure.

3. a)
b)

Discuss the role of marketing and sales towards better customer satisfaction.
Explain the evolution of the concept of bench marketing in Indian industry.

4. a)
b)

Explain the concepts of productivity, quality and reengineering.

Write a note on the leverage of productivity and quality in management systems.

5. a)
b)

What are quality circles? Where are they used? Explain.

Define the cost of quality. How is it measured?

6. a)
b)

Describe the accounting systems for quality management.

Write a note on Management systems vs. Technology.

7. a)

Discuss the various standards of quality which are in practice throughout the
world.
Highlight the clauses in ISO 9001: 2000.

b)
8.

Write short note on:

a)
Quality audit.
b)
Statistical quality control.
c)
Comparison of ISO 9000, ISO 9001 and ISO 9002 certification.

*****

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R09

Code No: C3307, C0409

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
M.Tech I - Semester Examinations March/April-2011
TOTAL QUALITY MANAGEMENT
(COMMON TO ADVANCED MANUFACTURING SYSTEMS, CAD/CAM)
Time: 3hours
Max.Marks:60
Answer any five questions
All questions carry equal marks
--1(a) Write a note on Product inspection Vs Process control.
(b) Discuss the concept of TQM and its significance in business performance.
[12]
2(a) Write a note on the communication, culture, and management systems.
(b) What do you understand by customer satisfaction? How does it affect the
marketing and sales?
[12]
3(a) Discuss the pitfalls of bench marking.
(b) What are the internal customer conflicts usually encountered in industry? [12]
4(a) Write a note on buyer supplier relationships.
(b) What do you understand by Quality focus? Explain.

[12]

5(a) Discuss the various methods of measuring productivity.

(b) Explain method of organizing for TQM by the systems approach.

[12]

6(a) Write a note on Management systems vs. Technology.

(b) What are quality circles? Explain.

[12]

7(a) What are quality costs? How are they measured?

(b) What is the use of quality cost information in improving the business
performance of the organization?
[12]
8(a) What are the benefits of ISO 9000 certification? Explain.
(b) What is third party audit? How is it done?

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[12]

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R09

Code No: C0409

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
M.Tech I - Semester Examinations October/November-2011
TOTAL QUALITY MANAGEMENT
(CAD/CAM)
Time: 3hours
Max.Marks:60
Answer any five questions
All questions carry equal marks
--1.a) What is the difference between the X -chart and the R-chart? Why would
someone want to use both?
b) International Pickle Company (IPC) makes 16 liters jars of pickles for sale. As
company policy, a jar is considered unacceptable if the weight is more than 0.1
liters greater or less than this amount. IPC took 20 samples of five jars from the
production line when the process was known to be in control. The average weight
for the 100 jars was 16.003 liters and average range for the 20 samples was 0.093
liters
i) Compute the upper and lower limits for a three sigma X & R charts
ii) Suppose IPC now samples five jars from the production line. The net weights
of these jars are 16.018, 15.870, 16.115 and 16.005 liters. Determine whether or
not the process is under control. If not, specify what the problem is and how you
determined this.
[6+6]
2.a)
b)

Explain Double sampling plans and compare it with single sampling plan with
respect to inspection cost, producer risk and consumer risk.
A company supplies toys to customer in lots of 10000. The company and
customer have agreed on AQL of 0.01 and LTPD of 0.03. The customer has
suggested that the following procedure be used to determine whether or not it will
accept a shipment 20 toys will be sampled. If 1 or fewer toys are defective, it will
accept the shipment. If 2 or more are defective, it will reject the shipment.
Compute the producers and customers risks by constructing the OC curve. [6+6]

3.a)
b)
c)

Define the terms internal customer and external customer.

List and explain the six most important factors that influence consumer purchases.
What is the best way to improve market share for a product or service. [3*4=12]

4.a)

Identify and explain the three main types of benchmarking. In what

circumstances would each type be most appropriate?
State the benefits and pitfalls of Bench- marking.
[6+6]

b)
5.a)
b)

Explain structure of quality circle

Explain the reasons for the success of quality circle.

6.a)

What do you understand by the term Re-engineering? Explain various steps

involved in it.
State the benefits and limitations of Re-engineering.
[6+6]

b)

[6+6]

7.a)
b)

Explain various approaches to quality cost collection.

What is Pareto analysis and explain how is it used in analyzing quality
cost data?
[6+6]

8.a)

What are the ISO 9000 standards? Explain their significance. How does TQM
and ISO certification related and different.
Explain the benefits of ISO registration.
[6+6]

b)

******
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R09

Code No: C0409, C3307

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
M.TECH I - SEMESTER EXAMINATIONS APRIL/MAY-2012
TOTAL QUALITY MANAGEMENT
(COMMON TO CAD/CAM, ADVANCED MANUFACTURING SYSTEMS)
Time: 3hours
Max.Marks:60
Answer any five questions
All questions carry equal marks
--1.a)
b)

What is Total Quality Management? Explain the basic concepts of TQM briefly.
Explain importance of attitude and involvement of top management in success of
TQM.

2.a)
b)

Explain the features of statistical quality control charts for variables.

Explain the working of double sampling plan with a example. Draw OC
curve for a typical double plan and explain the importance of OC curve in
designing a sampling plan which protects both the customer and supplier.

3.a)

What do you understand the term customer satisfaction? Explain the Kano model
for customer satisfaction.
Explain the marketing and sales responsibilities.

b)
4.a)
b)

Explain the meaning of bench marking. Explain various phases of it.

State the benefits of bench marketing.

5.a)
b)

Explain how one should organize for TQM through the systems approach.
Explain the how one would organize for quality implementation.

6.a)
b)

Explain the characteristics of quality circles.

QMS Vs .Technology.

7.a)
b)

What is meant by cost of quality? Classify quality cost and explain them briefly.
State the uses of quality costs information.

8.a)
b)

Discuss the objectives and benefits of ISO 9000 standards of quality.

Explain the working principle of third party audit.

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