Dan Ruegg

Washington Township, NJ 08012 | 856-236-7689 | danruegg@msn.com | linkedin.com/in/danruegg

As an IT Support, Systems Administrator I will use my Training,

Management & Integration experience to address and solve company
needs, applying extensive experience to your IT environment
accomplishing deadline driven projects on-time & within budget...

Qualifications

Extensive soft skills for effective customer service making each client feel important
Out of the box thinking for diagnostic support & solution implementation
Excel in training program development and delivery & work well in multi-level teams
Experience with virtualization of servers & virtual desktop deployment
Systems administration & installation of MS Active Directory & Windows server deployments
Remote user IT support through a variety of PCoIP / VNC / VPN solutions

Certifications (current)
Microsoft MCT, MCITP, MCP, MCSA & MCTS
CompTIA A+, Net+
TestOut PC Pro & Network Pro
Symantec STS BackupExec 2014

Technology Overview
IT SUPPORT, SYSTEMS ADMINISTRATION:
Windows OSs: 10, 8.1, 7, Vista, XP, 2003/R2, 2008/R2, 2012/R2 including Active Directory
Windows SysPrep, Automated Install, WDS, Symantec Ghost & other cloning solutions
Permanent disk wiping software as well as spyware detection & removal techniques
MS Office 2013 / 2010 / 2007 / 2003 ~ Word, Excel, Outlook, Access, PowerPoint
Virtualization hypervisors including Microsoft Hyper-V and VMWare ESXi solutions
System optimization software, NAS, Cloud & local backup solutions & enterprise AV solutions
NETWORK ADMINISTRATION:
Cisco routers & Catalyst switches
TCP/IP, DHCP, DNS, WAN & LAN topologies, IEEE 802.3, 802.11 and transmission media
AAA security protocol using Radius & encryption
PCoIP & remote desktop solutions

Dan Ruegg
Education
Internetwork Learning Institute, Marlton, New Jersey
Certificate program in Cisco Networking and Microsoft System Administration

St Petersburg College, Clearwater, Florida

Associates program in Computer Science (30 Credits)

Experience
Lincoln Technical Institute, Moorestown, New Jersey

September 2011 ~ Present

IT Support, System Administration Instructor

Microsoft Certified Instructor & IT Academy Administrator

Designed entire Live lab experience & interview agenda to better prepare students for the field
Technical training includes student assessment, lesson plan development & presentation for:
Microsoft Office 2013, 2010 & 2007 Applications
COMP-TIA Net+, A+, Security+
Microsoft Server 2012R2, 2012, 2008R2, 2008 Infrastructure and AD Config.
Advanced Networking with Cisco
Remote User Support & Help Desk IT Support Technician

Technology Design Concepts, Turnersville, New Jersey

October 2010 ~ Present

Integration Architect | IT Support, System Administration

Research & specify new & innovative technologies used to implement project criteria to create a
unique design for each client and environment for maximum usefulness and enjoyment
Integrate media, security and home automation technologies for maximum client utilization
Architect & implement SOHO networks exclusively for the unique needs of each client
Design & install complex CCTV & security alarm systems that are easy to use both local & remote
Developed predictive installation model to better estimate cost and labor, more accurately quoting
customer pricing, reducing project waste and increase profit & productivity
Negotiate vendor services & initiate customer interaction ensuring complete satisfaction

ExitCertified, King of Prussia, Pennsylvania

September 2014 ~ March 2015

International IT Instructor

Technical instruction of specific vendor provided material to qualified business professionals

One-on-one and group student assistance, lab demonstration, troubleshooting & presentation

Liberty Technology Solutions, Moorestown, New Jersey

February 2013 ~ June 2013

IT Support, System Administration

Troubleshoot, research and implement network & PC solutions to restore or enhance service to as
much as 10x current performance
Delivered support and training across multiple platforms reducing service tickets by over 85%
Executed server deployments, network rollouts, in-place server upgrades, network strengthening, PC
rebuilds & system upgrades on-site and remote maximizing business productivity

Dan Ruegg
Developed several detailed processes to assist in uniform & structured technician service
implementation for both on-site and remote clients minimizing user downtime
Optimizing an on-site SharePoint resource, I designed a more structured method of obtaining client
information and access for enhanced service satisfaction and technician efficiency

Air Ambulance Express, Trenton, New Jersey

July 2002 ~ May 2006

IT Support, System Administration

Troubleshoot, repair & optimize PC systems, network connectivity & printing issues
Setup & personalize mail & media systems increasing user productivity
Manage remote users accessing the network via secured VPN over web interface