Kacey Pace

10559 Atwood Circle

Highlands Ranch, CO 80130
303-898-7726
kaceypace@msn.com

Objective:

To obtain a Human Resource position with a growing company that offers

advancement opportunities for superior performance.

Professional Strengths:

 Communication skills  Effectively leads teams

 Detail oriented  Quickly adapts to new systems and
situations
 Customer relations  Strong leadership skills
 Time management  Strong computer skills
 Can do attitude  Staff training and development
 Problem solving abilities  Solid organizational skills

Experience:

Coldwater Creek - Littleton, CO Assistant Manager (2008-present)

Responsible for leading teams to meet company established sales metrics, hiring,
managing payroll, training, accountability, conflict management, scheduling,
planning and executing floor sets, replenishment, customer service, and event
planning.

Key accomplishments:
• Improved customer service scores through training and communication.
Put the right person in the right job and set the expectations.

Kohl’s Department Store - Denver, CO Assistant Manager (2000-2008)

Personnel Operations Manager

Responsible for personnel of up to 180 associates, hiring, interviewing, benefits,

safety, payroll planning and management, managing operational processes to
reduce shortages, monitoring budgets and expenses, building maintenance,
preparation and overall inventory management, monitoring registers and
customer service, managing freight/receiving teams.

Key accomplishments:
 • Improved turnover rates by hiring the right person for the right job and by
putting the current staff into the right position and completing necessary
training.
• Organized stockrooms to make daily operations more efficient.

Kacey Pace  Page 2  Continued

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Apparel and Accessories Manager

Responsible for leading teams, giving direction to associates, implementing best

practices, scheduling, merchandise presentation, planning and executing
company programs and standards, customer service, accountability, and conflict
management.

Key accomplishments:
• Identified key players and placed them into supervisory positions to
establish standards and turn the business in a positive direction.
• Successfully rolled out a new freight flow process in our store.

Children’s, Footwear and Home Manager

Responsible for leading teams, giving direction to associates, implementing best

practices, scheduling, merchandise presentation, planning and executing
company programs and standards, customer service, accountability, and conflict
management.

Key accomplishments:
• Put into place a training program to re-establish standards and improve
customer service. This included a retraining on company policies and
procedures and tips for completing the job in a timely manner.

Management training program

Worked in partnership with the managers of the store to learn the daily
operations. Took on the role of an assistant manager and made the necessary
decisions to run the business.

Internship

Worked side by side with management learning the business processes involved
in running a store. Assumed leadership duties covering a section of the store.
Presented action plans to upper management regarding store specific issue.

Department Manager
Worked freight, markdowns, setting displays, reworking the sales floor, leading a
team of 10 people, and customer service.

Sales Associate

Customer service, replenishing the sales floor, operating registers, and

recovering the sales floor.

Education:

1997-2002, University of Northern Colorado, Bachelor of Science with an

emphasis in Management, 3.8/4.0 GPA. Greeley, CO