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Speaking skills
There is a hierarchy in the importance of a speech.
The most important part is the content followed by
body language, the tone of the voice and the
inflection. But all of them are important in
communication. Good speakers are respected.
Speaking skills
Accents
Accents
Regional languages and dialects are spoken generally Britain has a wide range of accents and dialects which
by older generations, but there is still a wide range of depend on regions and social class. Some accents
dialects and accents.
are particularly difficult for foreigners to understand.
British people are often very aware of the link between
accent and class, and judgements are sometimes
Speaking style
made on this basis.
People speak loudly and make pauses between
sentences. A loud tone of voice may be used to show
interest. People will use family names and titles in a
business conversation. People appreciate eloquence
and the ability to arrange ideas logically.
Speaking style
Slang
Censorship
Censorship
Techniques of expression
Techniques of expression
Formal speaking
Politeness
Conversation
Formal speaking
Use of criticism
Use of humour
Use of praise
Humour is sometimes used in business situations, but Direct flattery is sometimes viewed with suspicion, so
praise might be given in an indirect way.
wit is better appreciated in social situations. People
never make jokes about intentions or proposals.
Apologising
Politeness
Seating
Usually organised by the hosts. The seating plan is
respected, and guests are guided to their seats.
Punctuality
Use of criticism
It is acceptable to criticise your own company in front
of others.
Use of humour
Dress code
Apologising
Introductions
Business entertaining
Seating
People usually choose where they sit in informal
Handshaking
Punctuality
Gifts
Dress code
Names
Introductions
Gender roles
Eating out
People may leave a tip in a restaurant, even if it is
already included in the price. The guest never pays.
Meals only start after the host has said "bon apptit". it
is very rare to be invited to an associate's home, but
frequent in a restaurant. French tend to separate
business and private life.
Handshaking
Office courtesy
Gifts
Names
Married women may choose to keep their maiden
name for professional purposes.
Gender roles
Men should let women enter the room before them,
and hold the door open.
Business cards
When leaving, business cards are always given for
further contacts.
Eating out
The pub is the favourite place for an informal business
meeting, either for a snack at lunchtime or drinks after
work. Business may be discussed on such occasions,
but contracts and details will nearly always be studied
Taking leave
The host does not usually indicate when people
should leave. It is for the guests themselves to decide.
Guests should usually arrange their own transport. It is
most convenient to call a taxi at the end of the
evening.
Office courtesy
Office doors are often left open, unless the occupant
does not wish to be disturbed. It is polite to knock
before entering an office, although friends may enter
freely. You should wait for your colleague to finish his
conversation before knocking.