26/12/2014

GUESTEXPERIENCEMANAGER
JobReference164149JobCategoryAdministration-Others|OfficeTeam
member(m/f)

HOTELORENTITY

SKILLS

PULLMANHANOI

LevelofEducation
Bachelor/Licence

Managedhotel
CityHaNoi StateNorth CountryVietnam
Withincloseproximitytogovernment,
diplomaticandbusinessofficesanda10
minutedrivetothetraditionalcharmofOld
Hanoithehotelslocationprovideseasy
accesstodiscoverthecity.

Areasofstudy
HospitalityManagement
Professionalexperiences
3to5years
Languagesessential
English(Primarytongue)
Optionallanguages
Vietnamese(Intermediate)

CONTRACT
JobLevel

Job/Foreignerunderlocal
employmentstatus
Moreinformation

Fixed-termcontract:

Yes

Durationoffixed-term
12
contract(inmonths):
Status

FullTime

AnticipatedStartDate 12-01-2014
Salary-Wage

ESSENTIALANDOPTIONALREQUIREMENTS
-Minimumof3yearsexperienceinthehospitality/food&
beverage,leisure&tourism,healthsectors,audit,consultancy,
training,executiveassistance,guestexperience,quality
-Knowledgeofqualitycertificationprocesses
-Previousexperienceinmulti-culturalenvironment
-FluentinEnglishandnationallanguage
-Attentiontodetailandquality
-Excellentwritingandspeakingskills
-Abletoworkinprojectmode
-Leadership
-Teachingskills

Negotiable

CONTACT
HoangThuyHONG H7579-HR@pullman-hanoi.com
(84-4)37330808

Excel
PowerPoint
Word
Opra

KEYTASKS
Isamemberofthehotel'smanagementboard,andworkscross-departmentally
withalldepartments.
Hasaperfectunderstandingandclearvisionofthebrand'sguestpromise,is
exemplaryintheirmannerandbehavior.Isacoachandaprojectleader.
Istheguests'voicewithinthehotelcentralises,analysesandprocessesall
availableinformationconcerningguests'perceptionsoftheservicesand
productsprovidedbythehotel.
IsresponsibleforimplementingthePullmanGuestExperienceProgram(PGEP)
withthemanagementboardandthroughoutthehotel.
CoordinatesandmanagesthePGEPconcerningthecontinuousimprovement
processandproject.
Providesnecessaryexplanationsandtrainingforthehotel'sheadsof
departmentintheuseoftheassociatedworkingmethodsandtools.Supports
theheadsofdepartmentinestablishingacontinuousimprovementprocessand
inintroducinganynecessarychangesinworkingmethods.
Incollaborationwiththeheadsofdepartment,developsprocessesanddefines
oradjustsoperationalactionsenablingthehoteltodeliveraproductandservice
thatmatchestheguestpromiseascloselyaspossible

PULLMANANDITSPEOPLE
ThePullmanpromiseisbuiltarounditsthreevalues:
commitment,adaptabilityandcreativity, a n d
theseareorchestratedthroughoutthehotelbya
specifichumanresourcesandmanagementpolicy:
Body&Soul,theserviceattitudesmodeldeveloped
byPullman
Welcomer,Quality&AttitudeManager,Event
Manager-someofthenewPullmanprofessions
APullmanschoolofleadership,focusingon
creativity.