MICHAEL CAVALIERE

New Milford, CT 06776 | 860.946.7480 / 860.210.1623 | mrcavaliere@sbcglobal.net

GENERAL MANAGER
Operations Oversight | P&L | Strategic Leadership | Relationship Management

Scope of Expertise

Strategic Planning
Business Leadership
Turnaround Strategies
Change Management
Operations Management
Finance Management
P&L Accountability
Cost Control
Continuous Improvement
Process Management
Resource Management
Performance Targets
Performance Measures
Metrics/Reporting
Brand Image
Brand Development
Sales Strategies
Public Relations
Contract Negotiations
Stakeholder Relations
Team Leadership/Mentoring

Accomplished leader with an extensive military background and

expertise in business, sales, and operations management in energy,
security, and products and service delivery sectors. Career marked by success
translating core objectives and strategies into unprecedented performance; well
versed in business process management, driving turnarounds and
complex change management initiatives.
Influential strategic partner and business leader with expertise developing
revenue generation strategies, identifying areas of maximum ROI, and
negotiating favorable contracts. Dynamic communicator capable of
cultivating key relationships and interacting effectively with media,
government representatives, and community stakeholders, as well as across all
levels of organizations.

Career Highlights
Devised strategies to enhance revenue and improve operating efficiency at
Covanta that resulted in a multi-million dollar increase in profits.
Recognized by Cintass CEO for leading the turnaround that propelled the
Production Department from the bottom 10% to the top 40% out of 220, after
developing and implementing process and performance improvements.
Generated $5M in new business revenue (15% net margin) at U.S.
Security Associates. Achieved Presidents Club in a highly competitive market.
Developed and implemented six sigma process improvements that improved
operational effectiveness and saved millions of dollars.

EXPERIENCE & ACCOMPLISHMENTS

COVANTA, Poughkeepsie, NY/Courtice, ON

2011 2015

Business Manager
Establish business objectives, manage the organizations assets, and execute business initiatives supporting two
renewable energy power plants and multiple transfer stations for this $1.6 billion energy-from-waste company.
Negotiate, manage, and administer client service agreements and municipal contracts. Manage all aspects of P&L
and budget. Engage in a wide range of client, government, public and media relations. Served as the
organizations point person and liaise with external stakeholders, including regional and municipal staff, elected
officials, regulators, industry partners, members of the business community, NPOs, and the general public.

Negotiated multimillion-dollar settlements of contractual issues.

Personally selected to lead the development and execution of the business plan for a new construction project
in Canada. Successfully executed all business objectives, established relationships with all key stakeholders,
and implemented a comprehensive community outreach program to ensure a smooth transition of the
energy-from-waste facility from construction to operations.

Directed fundraising initiatives that raised over $200k for NPOs.

Streamlined operations that resulted in cutting costs by $1 million, generating $1.2 million in revenue, and
boosting profits by $2 million thereby increasing revenue and profit margins by 15%.

US SECURITY ASSOCIATES, Stamford, CT

2008 2011

Regional Business Development Manager, New York and Connecticut Market

Hired to drive quality, marketing, and sales growth across the territory for this $1.2 billion security guard firm.

Turned around stagnant sales growth by selling 6,000 hours, increasing annual revenue by over $5 million.
Increased sales by triple digits and propelled company to #1 market share in highly competitive region.
Developed and implemented companys sales cycle across the Business Development Group.

Michael Cavaliere | 860.946.7480 / 860.210.1623 | mrcavaliere@sbcglobal.net | Page 2

Continued

CINTAS CORPORATION, Brewster, NY

2001 2008

General Manager, 2005 2008

Set challenging objectives and led 100 staff in execution of strategies to maximize operational performance and
profitability for this $4 billion organization providing highly specialized products and services to all types of
businesses. Managed all aspects of P&L and administered a $14 million budget.

Conceptualized and led the successful turnaround of the business unit, which resulted in consistently
achieving record sales, revenue growth and profit and earning high net promoter scores.

Implemented strategies, initiatives, training programs, and accountability that resulted in attaining 10%
profit and exceeding all key corporate performance metrics.

Devised aggressive business development and marketing strategies that increased sales growth by 19%.

Reduced operating costs by 20% after successfully directing concurrent Six Sigma projects focused on
increasing productivity, improving service quality, and maximizing resources.

Cut workers compensation costs by 70% and boosted morale by implementing a proactive safety and
improvement program, developing employee and leadership training programs, and establishing standardized
management accountability practices.

Introduced a holistic sales strategy that led to a 50% improvement in organic sales growth and increased
annual revenue by over $1 million.

Senior Service Manager, 2002 2005

Oversaw all aspects of the Service Department. Managed a $4 million budget and oversaw 32 staff.

Inherited an underperforming department and transitioned from worst to first, earning recognition as Top
Service Manager in 2005 and 2006. Established an objectives-based performance measurement system that
resulted in a 27% improvement in overall service team performance.

Developed and implemented holistic training & development programs and process improvements that
resulted in significant improvements in all key performance metrics.

Increased internal sales growth by 180% and generated $500,000 after implementing a high-impact
marketing plan.

Executed a customer engagement strategy that boosted customer satisfaction 28%, improved business
retention by 20%, and led to the renewal of over 1,000 business contracts.

Promoted from Warehouse Manager in 2002.

UNITED STATES NAVY

1994 2001
Lieutenant, Logistics Officer, USS Annapolis, 1997 2001
Led a team of 16 while commanding the Supply Department onboard US submarine. Managed contracts,
negotiations, and parts and services procurement. Administered an operating budget of $10 million.

Earned the Navys Supply Blue E Award after leading the successful turnaround of submarine logistics
operations.

Developed and implemented a Standardized Audit Program across all submarine logistic operations.

Formulated and implemented cost control solutions and strategic sourcing initiatives saving over $4 million.

Recognized as a top rated Supply Officer in the Atlantic Fleet.

Designed and implemented process management system that increased inventory accuracy by 30% and
improved order fulfillment, which significantly improved operational efficiency.

Second Class Petty Officer, Office Manager, VAW-126, 1994 1997

Managed Air Command Administrative Department operations and led a staff of 10. Designed and implemented a
highly effective professional training and performance development program that significantly improved
personnel development, and operational performance.

EDUCATION
Master of Business Administration, General Management
KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY, Downers Grove, IL
Bachelor of Science, Political Science
INDIANA STATE UNIVERSITY, Terre Haute, IN