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HEALTHCARE

Enclosure

Imaging Services

Document No: DD+DIS112.11E


This number is needed for production line only:
F7.5175.9404.2

CR 30-X
Type 5175/100/105/110/120/125

Installation Instructions Software CRE_1907

Purpose of this Document


This enclosure is part of the software CRE_1907, available on the Agfa HealthCare
Library, and the CD-ROM which is part of digitizer delivery.
It describes all steps for installation of software CRE_1907.

Referenced Documents
Document

Title

DD+DIS103.11E

CR 30-X, Service Bulletin 48, Software CRE_1907 available

DD+DIS310.09E

CR 30-X, Service Bulletin 34, Introduction of Speed Class free


Operation

DD+DIS150.06E

Chapter 3.8, Software Releases, Patches

Dispose the enclosure document after finishing your task


(observe the confidentiality note below).

CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
DOCUMENT CONTROL NOTE:
The controlled version of this document resides on the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.

Revision 0
05-2011 printed in Germany

Agfa Company Confidential

Document Node ID: 33338960


Enclosure_e_template_v07

Copyright 2011 Agfa HealthCare N.V.

DD+DIS112.11E

Enclosure

Manufacturer
Agfa HealthCare N.V.
Publisher
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstrae 161
D - 81539 Mnchen
Germany
Copyright 2011 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

WARNING:
Improper operation or service activities may cause damage or injuries.
INSTRUCTION:
(1)

Read the "Generic Safety Directions" document


(see Agfa HealthCare Library => General Info => Agfa HealthCare =>
Publications => Service Manual) prior to attempting any operation, repair or
maintenance task on the equipment.

(2)

Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.

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Enclosure

LIST OF CONTENTS

INTRODUCTION ......................................................................................................................6

CHECKING INSTALLED DIGITIZER SOFTWARE VERSION.................................................7

FOR WINDOWS 7 ONLY: PREPARING THE FIREWIRE DRIVER.........................................8

DE-INSTALLING OLD SOFTWARE.......................................................................................11

INSTALLING SOFTWARE CRE_1907 AT THE CONTROL PC ............................................12

INSTALLING THE AGFA DEVICE DRIVER ........................................................................13

UPLOADING SOFTWARE TO THE DIGITIZER ....................................................................14

PERFORMING A BACKUP ....................................................................................................17

VERIFYING THE SUCCESSFUL SOFTWARE UPGRADE...................................................18

10

APPENDIX: TROUBLESHOOTING SOFTWARE INSTALLATION PROBLEMS AT THE


CONTROL PC ........................................................................................................................19
10.1

After Uninstallation of the Software the Message appears: You must restart your system 19

10.2

After Uninstallation of the Software the "Found New Hardware Wizard" appears .................20

10.3

After initial Installation the "Found New Hardware Wizard" does not appear.........................21

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Subject

Prerequisite

Enclosure

Installation Instructions Software CRE_1907


Software CRE_1907 can be installed on any CR 30-X digitizer independent on the
currently installed software and hardware.
IMPORTANT:
Software CRE_1907 has only been released with NX workstation software
NX 2.0.6805 SU1 / NX 3.0.6805 SU1 and higher versions.
If necessary upgrade to NX 2.0 6805 SU1 / NX 3.0.6805 SU1 or higher prior to
installing software CRE_1907.
For details see:

DD+DIS139.07E - NX 2.0 - Service Bulletin No. 04 - Release of NX 2.0.6805


(Intranet Link / Extranet Link)

DD+DIS386.07E - NX 2.0 - Service Bulletin No. 19 - Software Update NX


2.0.6805 SU2 solves Software Defects (Intranet Link / Extranet Link)

DD+DIS125.08E - CR 30-X Technical Documentation Chapter 2 - Functional


Description - Software / Hardware Compatibility Chart CR 30-X System
(Intranet Link / Extranet Link)

If the feature "speed class free" operation shall be used, NX workstation software NX
2.0.8000 - NX 3.0.8000 (and higher versions) is required.
For details see:

DD+DIS324.08E - NX 2.0.8000 - 3.0.8000 - Service Bulletin No. 01 - Release of


NX 2.0.8000 - 3.0.8000 (Intranet Link / Extranet Link)

DD+DIS298.09E - NX 2.0.8000 / 3.0.8000 Service Bulletin 09, NX 2.0.8000 /


3.0.8000. CR 30-X and CR 30-X SCF Digitizer Model Files Version 1.0
available on MedNet GSO Library (Intranet Link / Extranet Link)

DD+DIS310.09E - CR 30-X, Service Bulletin 34, Introduction of Speed Class


free Operation (Intranet Link / Extranet Link)

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Enclosure

SCOPE OF DELIVERY for Software on CD-ROM (part of digitizer delivery):

CD-ROM CRE_1907 with following content:


o

Software CRE_1907 (Setup CR 30-X_1907.msi)

Directory "Prerequisites" with following content


(required in exceptional cases only):
-

Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe).

Microsoft .NET Framework 2.0 (dotnetfx.exe)

Java Runtime Environment 1.5.0 (jre-1_5_0-windows-i586.exe)

readme.txt describing purpose of files in directory "Prerequisites"

This enclosure document

SCOPE OF DELIVERY for Software on the Agfa HealthCare Library:

Software CRE_1907 (Setup CR 30-X_1907.msi)

Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe): Required to install


software CRE_1907 on the service PC to use function Explain Error Code

This enclosure document

REQUIRED TOOLS:
If software is part of a spare part kit, and distributed on CD-ROM:

No tool required for software installation

If software is obtained via the Agfa HealthCare Library:

Service PC, to copy software on USB stick

USB stick ( > 25 MB free space)

REQUIRED TIME:
Approximately 60 minutes, without possibly required software upgrade of the
NX workstation

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Enclosure

Introduction
Software CRE_1907 is the successor of software CRE_1901.
It contains the following improvements compared to software CRE_1901:

Improved self test of Slow Scan Motor

Minimizing of the Error Viewer improved

Following improvements are applicable for certain dealer configurations only:

Error 3192 does not occur anymore when the TWAIN client is closed

Polygon and Photomultiplier high tension are switched off if the scan cycle is
cancelled (e.g. by pressing "Eject" button in the image processing application)

Additional minor changes and improvements

The required steps of software CRE_1907 installation depend on the type of


installation:

Initial installation (during activation of the NX workstation software or during NX


clean installation procedure) or

Upgrade installation

Step

Initial
Installation

Upgrade
Installation

See
section

Check the installed software


version.

For Windows 7 only: Prepare the


FireWire Driver

Uninstall the old software.

Install CRE_1907 on the Control


PC.

Install the Agfa device driver

Upload the new software to the


digitizer.

Perform a stall calibration of the


fixer motor

Perform a backup.

Verify the successful software


installation.

10

* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an
upload of the digitizer software is required for initial installation, too.
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Enclosure

Checking installed Digitizer Software Version


This step is required for:

Initial installation
Upgrade Installation

(1) Log-off the current user at the control PC.


(2) Login as user crservice.
(3) Select menu: <Start All Programs - Agfa CR 30-X - Service
Client>
(4) Enter user name and password.
(5) Select: menu <Help About
Service Client>. See Figure 1.

Figure 1

(6) Evaluate as follows:

If it shows: <Installed Release CRE_1901> or a lower version


proceed with SW installation as described in section 3.

If it shows: <Installed Release CRE_1907> stop the software


upgrade: The software is up-to-date already.

(7) Close the service client.

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Enclosure

For Windows 7 only: Preparing the FireWire Driver


This step is required for:

Initial installation
Upgrade Installation

IMPORTANT:
Before starting any software installation activity at the control PC, switch off the
digitizer. Otherwise the digitizer driver on the control PC might not be installed
properly.

NOTE:
Windows 7 uses by default a driver for the FireWire interface which is not compatible
with the digitizer.
The Legacy type of FireWire interface has to be activated. Otherwise image
transmission will not work: The operating system of the Control PC will crash.
(1)

Switch-off the digitizer.

(2)

Select <START Shut down Log off> to log-off the current user.

(3)

When the log-in screen appears login as "crservice".

(4)

Exit the NX software via: <NX Main Menu - Exit NX>

(5)

Exit the "Error Viewer"


(The icon
is shown in the task bar as long as
the error viewer is active).

(6)

Right-click on <Computer> in the


START menu.

(7)

Select <Manage>. See Figure 2.

Figure 2

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Enclosure

(8)

Select <Device Manager>.

(9)

Check the driver name under IEEE


1394 Bus host Controller:

If it is named with expression


Legacy, e.g. LSI 1394 OHCI
Compliant Host
Controller (Legacy), the
correct driver is installed
already. In this case close the
Computer management window
and continue with section 4.

If the expression Legacy is not


part of the driver name continue
with the next step in this
section.
Figure 3

(10) Double-click the driver (marked red


in Figure 3).
(11) Select the Driver tab. See Figure 4.
(12) Select <Update Driver>.
(13) Select <Browse my computer
for driver software>.

Figure 4

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Enclosure

(14) Select <Let me pick from a


list of drivers on my
computer>.

Figure 5

(15) Select the Legacy driver.


(16) Click <Next>: The driver gets
installed
(17) Click <Close> (2 times).

Figure 6

(18) Ensure that the Legacy driver is


shown in the Computer Management
window.
(19) Reboot the NX workstation.

Figure 7

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Enclosure

De-installing old Software


This step is required for:

Initial installation
Upgrade Installation

(1)

Select <START - Log Off (current user)> to log-off the current user.

(2)

When the log-in screen appears login as "crservice".

(3)

Exit the NX software via: <NX Main Menu - Exit NX>

(4)

Exit the "Error Viewer"


(The icon
is shown in the task bar as long as
the error viewer is active).

Figure 8

(5)

Switch off the digitizer. See IMPORTANT note below.


IMPORTANT:
Before starting any software de-installation activity at the control PC,
switch off the digitizer. Otherwise the driver for the digitizer on the
control PC will automatically be de-installed.

(6)

Deinstall the digitizer software on the control PC: Select: <Start - Settings
- Control Panel - Add or Remove Programs - CR 30-X>

(7)

If the message "You must restart your system ...." appears at the end of the
deinstallation process, continue with the steps described in section 11.1.
Otherwise continue with next section.

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Enclosure

Installing Software CRE_1907 at the Control PC


This step is required for:

Initial installation
Upgrade Installation

NOTE:
For the initial installation of the NX workstation steps (1) and (2) are already done by
production.

(1)

Copy file Setup CR 30-X_1907.msi from USB stick or CD-ROM to


partition D: on the control PC.

(2)

Double-click on file Setup CR 30-X_1907.msi on the D: partition.

(3)

Press next and follow the installation wizard. See IMPORTANT note below.
IMPORTANT:
Do not change the suggested
default installation folder:
C:\Program Files\Agfa\CR 30-X\

Figure 9

(4)

When finished, restart the control PC.

(5)

Login again as user crservice.

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Enclosure

Installing the AGFA Device Driver


This step is required for:

Initial installation
Upgrade Installation

(1)

Switch on the digitizer: The Found


new hardware wizard appears

(2)

Enter a Friendly Name for the new


hardware, e.g. AGFA Device.

(3)

Click <next>.

Figure 10

IMPORTANT:
If the Found new hardware wizard does not appear during initial installation of the
software, the driver for the digitizer possibly is not installed properly. Refer to section
11.3 for an instruction how to check and correct the problem.
(4)

Click <Finish>.

Figure 11

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Enclosure

Uploading Software to the Digitizer


This step is required for:

Initial installation*
Upgrade Installation

* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an
upload of the digitizer software is required for initial installation, too.

(1)
(2)

Exit the NX software via "NX Main


Menu Exit NX".

The Software Version loaded onto the digitizer


and that one installed on PC do not match.
Please perform the upload via Service Client.

Switch on the digitizer: After


approximately 45 seconds, Info
message 2715 synchronizing
database followed by error 2712
will be displayed.

(Error 2712)

Figure 12

(3)

Close the error screen by clicking on the icon

(4)

On the control PC select menu: <Start - Programs - Agfa CR 30-X Service Client>

(5)

Enter user name and password.

(6)

Select the menu <Modification SW Upload>.

(7)

Ensure that Version on PC CRE_1907 for all 3 nodes is displayed,


see Figure 13.

(8)

Select the button <Select All>. See IMPORTANT note below.

IMPORTANT:
Do not upload the nodes individually, but use the <Select All> functionality, to mark
all three nodes for upload automatically. Reason: The software for the PMI board has
to be uploaded first before the software for the two other boards is uploaded.
(9)

Select button <Upload selected nodes>. See Figure 13.


Node
Installed Version
Version on PC
PMI Board/FPGA unknown/unknown
CRE_1907
unknown
HDL Board
unknown
CRE_1907
SSC Board

Status
different
different
different

Select All
Clear Selection

Get installed version

Upload selected nodes

517501df.cdr

Figure 13
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(10)

Enclosure

Wait for approximately 7 minutes until the message "Versions are current"
appears in the message box. Refer to Figure 14.
If message "SW upload required" appears instead, refer to IMPORTANT note
next page.

Node
Installed Version
PMI Board/FPGA CRE_1907/2104
CRE_1907
HDL Board
CRE_1907
SSC Board

Version on PC
CRE_1907/2104
CRE_1907
CRE_1907

Status
ok
ok
ok

Select All
Clear Selection

Get installed version

Upload selected nodes

Activity

Upload to selected nodes completed


Waiting for PMI to restart...
Finalizing Upload.
Waiting for restart...
Retrieving actual version information.
Starting version check of nodes
PMI: installed version 'CRE_1907/1096'; file version 'CRE_1907/2104
Controller HDL Board(0x780): installed version 'CRE_1907'; file version 'CRE_1907'
Controller SSC Board(0x784): installed version 'CRE_1907'; file version 'CRE_1907'

Versions are current

Final SW upload success message


Figure 14

(11)

Switch off the digitizer.

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Enclosure

IMPORTANT:
After upload of the selected boards, the PMI board is restarted. In some cases the
version check of the nodes fails like in this example for the PMI2 board:
Starting version check of nodes
PMI: installed version 'unknown/unknown'; file version 'CRE_1907/2104'
No controller with CAN-ID 0x780 found in machine
Controller HDL Board(0x780): installed version 'unknown'; file version 'CRE_1907'
No controller with CAN-ID 0x784 found in machine
Controller SSC Board(0x784): installed version 'unknown'; file version 'CRE_1907'
SW upload required.

Proceeding to fix the problem:


(1) Press button "Get installed versions to trigger the versopn check once more.
Message "Versions are current" appears (see Figure 14).
(2)

If message "Versions are current" does not appear: Repeat the software upload:
Go back to step (8).

Performing a Stall Calibration for the Fixer Motor


This step is required for:

Initial installation*
Upgrade Installation

* during initial installation (= activation of the NX workstation software or during NX clean installation
procedure) this step only has to be performed, if the software on the digitizer was below CRE_1907.

NOTE:
Together with software CRE_1907 a new type of fixer motor was introduced with
different motor characteristics.
Software CRE_1907 in general supports all types of fixer motors. To ensure that the
previous type of fixer motor runs at optimal speed a stall calibration of the fixer motor is
required however.
If the stall calibration is not performed during software upgrade, throughput would be
slightly decreased, as some movements of the fixer motor would be slower.

(1)

Switch on the digitizer.

(2)

In the CR 30-X Service Client select "Preventive Maintenance - Stall


Calibration".

(3)

Select "Calibrate Fixer".

(4)

Wait until the stall calibration is finished: This takes approximately 1 minute.

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Enclosure

Performing a Backup
This step is required for:

Initial installation
Upgrade Installation

(1)

In the CR 30-X service client select the menu <Backup & Restore>.

(2)

Keep the default settings as shown in Figure 15.

Figure 15

(3)

Select the button <Backup selected files> to perform a backup.

(4)

Select the partition <D:\> of the control PC as storage place.

(5)

Select <Save>: The screen


"Performing backup ..." with a
progress bar appears.

(6)

Wait till the backup is finished.

(7)

Insert a backup USB stick at the USB port of the control PC.

(8)

Copy the backup file stored on the partition <D:\> on the control PC to the
USB stick.

(9)

Unmount and remove the USB stick from the control PC and store it on a save
place.

(10) Close the service client.

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Enclosure

(11) Answer the dialogue popping up


did you perform any repair or
maintenance activities with "Yes".

Figure 16

10

Verifying the successful Software Upgrade


This step is required for:

Initial installation*
Upgrade Installation

* These verification steps are also part of the digitizer installation instructions.

Result

(1)

Insert cassette with unexposed IP in the digitizer.

(2)

At the NX workstation select examination type System diagnosis Flatfield.

(3)

Select ID to identify the image: Scanning starts.

(4)

Confirm that the image arrives at the NX workstation.

(5)

Reject the image.

(6)

Log-off user crservice.

The digitizer software CRE_1907 is installed.

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11

Enclosure

Appendix: Troubleshooting Software Installation Problems at


the Control PC
The following problems may occur during software installation at the control PC:

Symptom

See Section:

After uninstallation of the Software the Message appears:


You must restart your system

11.1

After uninstallation of the Software the "Found New


Hardware Wizard" appears

11.2

After initial installation the "Found New Hardware Wizard"


does not appear: The connection between digitizer and
control PC cannot be established

11.3

11.1

After Uninstallation of the Software the Message appears: You must


restart your system

Symptom

After uninstallation of the old digitizer software


on the control PC following message pops-up:

Figure 17
Cause

The NX software or the error viewer have not been closed before software deinstallation.

Solution

Restart the control PC. Continue with software installation.


See section 5.

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Enclosure

11.2

After Uninstallation of the Software the "Found New Hardware Wizard"


appears

Symptom

After uninstallation of the Software followed


by a reboot of the control PC the screen
"Found New Hardware Wizard" appears.

Figure 18
Cause

Digitizer was not switched off during software uninstallation. In this case the digitizer
driver on the control PC will also be uninstalled.

Solution

(1)

Cancel the "Found new Hardware Wizard" and continue with software
installation. See section 5.

(2)

Install the driver via "found new hardware wizard" which pops up automatically
after software upload to the digitizer (and restart of the control PC).

Figure 19

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Enclosure

11.3

After initial Installation the "Found New Hardware Wizard" does not
appear

Symptom

After initial installation the "Found New Hardware Wizard" does not appear. The
connection between digitizer and control PC cannot be established: The status LED at
the digitizer stays red blinking.
Device driver for the digitizer not installed properly.

Cause

(1)
(2)

Solution

At control PC select: Start - Control Panel - Tab "Hardware" - Device Manager.


Check whether Imaging device PMI or Agfa or CR30 is available.
Result:
A)

B)
Imaging devices
PMI

Imaging device PMI or Agfa or CR30


available: This is the normal situation.

(3)

? Other devices
?! PMI
PMI or Agfa or CR30 listed under
other devices. In this case the
driver is not properly installed.
Proceed with next step.

This step has only to be performed for result B), PMI or Agfa or CR30 listed
under other devices:
- Right-click on the driver named PMI or Agfa or CR30.
- Select uninstall.
- Be sure to have digitizer switched on and the FireWire cable connected.
- Reboot the control PC.
- Re-install the digitizer driver as described in Figure 19.

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