Status E-Call implementation NL

Status
E-Call implementation in Nederland
Helsinki April 2005

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Mission of the project E-MERGE

z To shorten the delivery time of an accident
report to the PSAP
z Accurate location of the accident
z Improved information for Emergency
services; direct from vehicle.
z Reporting with singular accident
z Improved Service to the car driver

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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E-Call status in NL
z The urgency of E-call has been recognized
by Ministry of the Interior
z A project has been initiated by the Ministry
of the Interior to define the role and value of
the SP
z The added value of the SP has been
recognized by emergency organizations
z KLPD (PSAP for mobile calls) will be
prepared to receive E112 and eCall in Q4
2005
E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Overview
Valuable goods

Insurance
Relatives
Additional transport

Foreign SP
(Optional with foreign car)

Subscribers
database

Technical information of cars

DATABASE
FSD

E-Call FSD
data
Additional information on vehicle
And drivers(s)

MSD

E-Call
1-1-2
Mobile

Mobile

Central
PSAP-

P
A

KPN-Infrastructure
25 regional PSAPs

Fixed
E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Roles of Organizations (1)

Roles of the SP, PSAP, Control Room and
Emergency Organizations have been
Established on top level
z The PSAP, Control Room and Emergency
Organizations are primary responsible for all
urgent matters around the accident.
Setup communications with the SP

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Roles of Organizations (2)

z De SP takes care of all secondary business
Additional information about car owner, passengers,
medical information, insurance
Informs family and relatives
Supports emergency calls from Dutch cars in foreign
countries
Arranges alternative transport
Safe guards valuable belongings from the victims
Etc.

In this way the SP will ease and optimize the task of

the Control Room and Emergency Organizations !
E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Responsibility SP (Specification)
1. SP stores information of the FSD (Full Set
of Data)
2. SP reports IVS reception.
3. SP adds information of the car, driver and
passengers. Information will be made
available to the PSAP, Control Room and
Emergency Organizations.

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Responsibility SP (Specification)
3. SP will take care of the post-accident
services.
4. SP updates information about accident
from the PSAP
5. The SP gives language support
(conference call) to the PSAP, Control
Room and Emergency Organizations.

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Next Steps
z Determine the responsibilities in detail (in
process)
z Split the primary and secondary emergency
services (front- and backoffice)
z Setup standard Service Level Agreements with
SP
z Investigation of legal aspects (e.g. telecom law)
z Preparing the technical infrastructure (IVS, SP,
PSAP and Control Rooms)
z Investigation cost and benefits services with the
industry (in process)
E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Conclusion
z Netherlands has developed the role of the
SP in much more detail
z Infrastructure PSAP for E112 and e-call
handling ready Q4 2005
z Infrastructure of the Control Rooms for
E112 and e-call handling ready in 2006
z The cost & benefits model for the industry is
in development (intervention model)
z However still a lot to do
E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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Thanks for your attention.

E-Call Netherlands April 14th 2005 - Mr. Marcel van Empel

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