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System Setup
June 1998
DHA029800
Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation. Windows NT is a trademark of Microsoft
Corporation.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numrique de la classe A respecte toutes les exigencies du Rglement sur le materil brouilleur du Canada.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority
to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or
in the operating instructions.
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
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Contents
Preface.............................................................................................................................. vii
About This Document........................................................................................................ vii
Document Conventions...................................................................................................... vii
Operating System Information .......................................................................................... viii
Hardware Information....................................................................................................... viii
Ergonomic Information..................................................................................................... viii
Customer Support ............................................................................................................... ix
Hardware and Software Support Services .............................................................. ix
World Wide Web .................................................................................................. ix
Intergraph Bulletin Board Service ......................................................................... ix
FAXLink................................................................................................................ x
Telephone .............................................................................................................. x
More Support Options ............................................................................................ x
1 Setting Up the Hardware ............................................................................................... 1
Before You Begin ................................................................................................................ 2
Unpacking the Equipment.................................................................................................... 2
Placing the System............................................................................................................... 4
Understanding Power Requirements..................................................................................... 4
Setting Up a Deskside System.............................................................................................. 5
Installing the System into a Rack ......................................................................................... 6
Prepare the System................................................................................................. 6
Install the System ................................................................................................... 7
Connecting the Cables ....................................................................................................... 10
Installing Disk Drives ........................................................................................................ 12
Install and Label the Disk Drives ......................................................................... 13
Additional Information......................................................................................... 17
Checking the System.......................................................................................................... 18
Whats Next?..................................................................................................................... 18
2 Setting Up the Software ............................................................................................... 21
Preparing for Setup ............................................................................................................ 22
Pre-Installed Software .......................................................................................... 22
Before You Start Setup......................................................................................... 22
Starting the System ............................................................................................................ 24
Starting Operating System Setup........................................................................................ 25
Finishing Operating System Setup ..................................................................................... 26
Creating an Emergency Repair Disk ..................................................................... 26
Creating System Software Backup Diskettes......................................................... 26
Whats Next?..................................................................................................................... 27
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System Boot....................................................................................................................... 83
Video................................................................................................................................. 86
Network............................................................................................................................. 86
Peripheral Drive Errors ...................................................................................................... 89
Miscellaneous Hardware .................................................................................................... 89
7 Reinstalling System Software ...................................................................................... 91
Before You Begin .............................................................................................................. 92
System Software Products.................................................................................................. 92
Installing Windows NT Server 4.0 ..................................................................................... 94
Getting Operating System Updates..................................................................................... 95
8 Using System Resources................................................................................................ 97
BIOS Parameters ............................................................................................................... 98
System Resources............................................................................................................... 98
ISA Bus Interrupt (IRQ) Assignments .................................................................. 98
Direct Memory Access (DMA) Channels.............................................................. 98
Input/Output (I/O) Addresses ............................................................................... 99
Memory Addresses............................................................................................... 99
Reserve an IRQ.................................................................................................................100
Index................................................................................................................................101
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels
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Preface
InterServe 800 SL System Setup describes setting up and configuring your InterServe 800 SL
system for use. This document also provides information on operating the system,
troubleshooting, reinstalling system software, and using system resources.
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Chapter 1, Setting Up the Hardware, describes how to set up the system hardware.
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Chapter 3, Configuring the System, describes how to configure the system for use.
Chapter 5, Configuring the BIOS, describes how to use BIOS Setup to configure the
systems basic input/output system (BIOS).
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Chapter 2, Setting Up the Software, describes how to set up the operating system and
associated system software.
Chapter 4, Operating Notes, describes how to use essential system features and
provides other important information.
Chapter 7, Reinstalling System Software, describes how to install the operating system
and associated system software, if required.
Document Conventions
Bold
Italic
Monospace
SMALL CAPS
CTRL+D
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Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as the following:
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System features
System controls and connections
Intergraph customer support
You can display the System Introduction by using the InterSite Welcome dialog or by
opening the SYSINTRO.HLP file on your system.
Detailed reference information for your new system is provided in the System Reference,
which covers subjects such as the following:
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See the Late-Breaking News shipped with your system for important hardware and
documentation details not covered in this document.
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.
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Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Set your systems communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2.
Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3.
At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4.
Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
Telephone
To get customer support by telephone:
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
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The products serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
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Contact the local Intergraph support office if any items you ordered are missing or
damaged.
If using non-Intergraph cables with the system, ensure that they are shielded and
terminated on both ends. Intergraph-supplied cables are shielded to prevent excessive
electromagnetic interference (EMI).
An external power source provides a limited amount of power to systems, so you should
understand its limitations before connecting the server and other systems to it.
Follow the installation instructions explicitly to avoid personal injury and damage to the
server hardware.
WARNING
Set up the Intergraph rack using the Intergraph Rack Installation and Use document
delivered with the rack. Become familiar with the rack enclosure before installing the
system hardware.
Install the mounting equipment (shelves, rails, and so on) as described in the Sliding
Shelf Assembly for Intergraph Racks Installation document.
Do not push on or lean against the rack. The front and side stabilizer feet must be
extended at all times.
Do not install the InterServe base unit into a non-Intergraph rack. The Intergraph rack
is designed to support the weight of the base unit, and specially-designed shelves
from Intergraph Computer Systems must be used to mount the base unit into the rack.
Parts Box
Disk Drives
Box
Disk Drives
Box
InterServe
Base Unit
Parts box -- contains the keyboard, mouse, and keys (one for system power switch and
another for the drive access door); Windows NT Server operating system (compact
disks, floppy diskettes, and documentation), if ordered; Intergraph system software
(diskettes); label sheets for disk drives; and documentation.
Disk drives box -- each box contains up to four disk drives and documentation. If you
ordered less than four drives, one of the boxes is empty. Note that if your system is non
RAID then both of the disk drive boxes will be empty.
If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from
the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video
cable, and monitor documentation.
NOTE
If any of the listed items were not delivered, call the Customer Response Center immediately
at 1-800-633-7248.
Save all packaging materials after setting up the system. If you return equipment for repair,
it must be in its original packaging for you to get warranty service (if provided under your
contract agreement).
Place the system as close as possible to the proper power outlet. The power cord
connecting the system to the facility power outlet or other power source serves as the
disconnect device.
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Place the system in an area where air can circulate freely around it.
For a deskside installation, the front of the system requires at least twelve inches
clearance, and the back of the system requires at least eight inches clearance.
For rack mounting, ensure that the front and the back of the rack each have 36 inches of
clearance for servicing the installed hardware.
Place the system in an area where the temperature range stays between 10 C and 26 C
(50 F and 80 F). The optimum operating temperature is 21 C (70 F).
Place the system in an area where the humidity stays between 20 percent and 80 percent
(non-condensing). The optimum operating humidity is 50 percent (non-condensing).
Frequency
(Hz)
Rated Current
(Amps)
Rated Load
(VA)
90
60
10
900
100
120
60
60
10
10
1000
1200
220
240
254
60
60
60
5
5
5
1100
1200
1270
The power load of a device is the product of its operating voltage (such as 110 Vac) times its
current (such as 3 Amps). The rated power load of an external option (tape libraries, disk
arrays, and so on) is printed on back of the device.
Add the load for each device in addition to the system to determine if the external power
source can handle the load. If it cannot, add an additional power source.
A single 115 VAC branch circuit is not rated to supply enough power to properly operate two
or more systems. If you are not using an external power source, you must plug each system
into its own branch circuit. The systems cannot power on properly if you plug two or more
into the same branch circuit. However, one system plus a low power load device such as a
monitor can be used on the same branch circuit.
If using an external power source with your system, such as an AC distribution box or an
uninterruptible power supply (UPS), review the documentation delivered with the power
source for information about its capabilities.
Stabilizer Plate
Lift the base unit from the pallet and set it upright.
The base unit is heavy; two people are required to lift it out of the box. Do not let the
base unit drop onto a hard surface, or damage to internal components may result.
2.
3.
For dual power supplies, remove four cardboard sheets from the sides of the power
supplies.
4.
Connect the cables as described later in this chapter under Connecting the Cables.
The base unit is heavy; two people are required to lift it out of the box. Do not let the
base unit drop onto a hard surface, or damage to internal components may result.
2.
Lift the base unit from the pallet and set it upright.
3.
4.
A stabilizer plate is attached on the bottom of all servers. You must remove the plate
before installing the base unit into the rack. Tip the base unit back to expose the
stabilizer plate, and remove the four screws from the stabilizer plate.
CAUTION
The two 1/4 turn fasteners on the back of the base unit could be damaged if you let the
system rest completely on the back panel. Support the system in a tipped position while
removing the stabilizer plate.
NOTE
The four holes from which the screws were just removed are the same holes used to secure
the base unit to the sliding shelf.
5.
6.
Install the sliding shelves and other rack mounting hardware as described in the Sliding
Shelf Assembly for Intergraph Racks Installation document.
To keep the rack from moving, ensure the front and side stabilizers are fully engaged
and the feet are lowered to the floor before installing equipment into the rack.
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Remove the screw securing the shelf to the rack as shown in the following figure.
2.
Alignment
Nodule
Screw
Release
Lever
Sliding
Shelf
3.
WARNING
Pull the shelf out until it locks in the extended position. The rear edge of the shelf
should clear the front of the rack by two inches, as shown in the following figure.
Extend the shelf fully before setting the base unit on it.
Mounting Hole
(Four Total)
Locking
Tab
Alignment
Nodule (Two)
4.
With a person on either side of the base unit, lift the base unit and set it on the extended
shelf.
5.
Position the base unit so that the alignment nodules match the holes in the bottom of the
base unit. This ensures the mounting holes are aligned for inserting the screws.
6.
Secure the base unit to the shelf by installing the four screws -- removed when the
stabilizer plate was removed -- up through the bottom of the shelf into the base unit. To
prevent the base unit from falling, one person should support the base unit while the
other installs the screws.
7.
8.
Disengage the locking tab on the sliding shelf and continue pushing the base unit until it
fully retracts and locks into place.
9.
Insert the screw under the shelf handle to secure the sliding shelf to the rack.
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Connect the video cable from the monitor to the video out port on the video card located
in the I/O expansion panel. Refer to the following figure.
Video Out
MIDI/Game
Microphone
Line In
Line Out
Parallel
Serial
(COM 2)
Serial
(COM 1)
Universal
Serial Bus
1&2
Mouse
Keyboard
2.
Connect the cables for the mouse and keyboard to their ports on the I/O connector panel.
3.
Connect the cables for installed option boards as described in the documentation for
those boards.
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4.
Connect the system power cord to the AC receptacle on the base unit, as shown in the
following figures.
AC Receptacle
5.
If using an AC distribution box or UPS, connect its power cord to a grounded, threeprong AC power outlet.
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NOTE
The UPS starts automatically when its power cord is connected to the power outlet. Refer to
the UPS documentation for more details.
6.
Connect other cables as necessary for printers (parallel port), external SCSI devices
(SCSI port), and modems or UPS communication (serial ports).
7.
Disk Section
Door
Door Lock
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The non-RAID disk drive boxes can hold up to four disk drives and the system can
accommodate up to two of them for a total of eight drives. Depending on the configuration,
the system is RAID or non-RAID (JBOD) system. The RAID system uses a 2-channel AMI
RAID controller to provide RAID capabilities such as disk striping, mirroring, and
redundancy. The non-RAID system use a 2-channel Ultra Wide SCSI controller that does
not feature any RAID capabilities.
Each disk drive has a label affixed to the front. The left side of the disk drive label identifies
the disk drive size (in GB). The label has blank spaces for the numbers to indicate the
adapter (ADP), channel (CH), and SCSI ID (ID). Standard disk drives include values for the
adapter, channel, and SCSI ID filled in. Additional disk drives have a blank label which you
must complete after installation.
NOTE
x GB
0
ADP
0
CH
1
ID
Filled-in Label
Blank Label
x GB
ADP
CH
ID
Note the following about RAID disk drive and non-RAID disk drives.
For a RAID system, three disk drives (with the operating system striped across all three)
are standard. These drives, called boot drives, are labeled with specific adapter,
channel, and SCSI ID. They must be installed in specific slots in the disk section.
Installation details are provided below.
For a non-RAID system, one disk drive (with the operating system installed) is standard.
This drive is called the boot drive. It is labeled with specific adapter, channel, and SCSI
ID. The boot drive should be installed in the lowest slot of the disk section. Installation
details are provided below.
Open the disk section door on the front of the base unit. The key is provided in the parts
box. The following figure shows the RAID disk section.
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Slot 8
Slot Guides
Drive
Connector
Port
Slot 1
2.
3.
Extend the latching clips on the drive and align the rails on the side of the drive
with the slot guides. The metal casing of the drive faces up. If you install the drive
reversed, it will not connect to the system.
With your thumb, firmly push the drive in the middle between the latching clips
until it slides all the way into the slot and firmly engages the connector.
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4.
Locate and install the boot drives (those with the completed labels).
Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in
the following figure.
Slot 8
x GB
0
ADP
0
CH
2
ID
x GB
0
ADP
0
CH
1
ID
0
ADP
0
CH
0
ID
x GB
Slot 7
Slot 6
Slot 5
Slot 4
Slot 3
Slot 2
Slot 1
Install the non-RAID boot drive into slot 1 of the disk section, as shown in the
following figure.
Slot 8
Slot 7
Slot 6
Slot 5
x GB
0
ADP
0
CH
0
ID
Slot 4
Slot 3
Slot 2
Slot 1
5.
Install the remaining disk drives into the slots. Fill each slot upward as you install the
drives. There should be no empty slots between the drives.
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6.
Label the remaining disk drives as follows. A drive labeling sheet is included in the
parts box. Note carefully how the drives should be labeled for each slot.
Label RAID disk drives with ADP, CH, and ID numbers as shown in the following
figure.
Slot 8
Slot 7
x GB
0
ADP
1
CH
4
ID
x GB
0
ADP
1
CH
2
ID
x GB
0
ADP
1
CH
1
ID
x GB
0
ADP
1
CH
0
ID
x GB
0
ADP
0
CH
4
ID
Slot 6
Slot 5
Slot 4
NOTE
x GB
0
ADP
0
CH
2
ID
x GB
0
ADP
0
CH
1
ID
x GB
0
ADP
0
CH
0
ID
Do not use the numbers 3 and 7 from the label sheet for RAID systems. IDs 3 and 7 are
reserved for the disk section backplane and the RAID controller. It is acceptable to use ID 3
when configuring a non-RAID system.
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Label non-RAID disk drives with ADP, CH, and ID numbers as shown in the
following figure. For further details, refer to the guide shipped with the hard disk
drive.
Slot 8
Slot 7
x GB
0
ADP
1
CH
3
ID
x GB
0
ADP
1
CH
2
ID
x GB
0
ADP
1
CH
1
ID
x GB
0
ADP
1
CH
0
ID
x GB
0
ADP
0
CH
3
ID
x GB
0
ADP
0
CH
2
ID
x GB
0
ADP
0
CH
1
ID
Slot 6
Slot 5
Slot 4
Slot 3
Slot 2
x GB
0
ADP
0
CH
0
ID
Additional Information
The RAID system boot drives are configured at Intergraph using the MegaRAID utilities.
Additional disk drives supplied with the system are not formatted or configured. You must
configure these drives after configuring system software to make them usable to the system.
Refer to Chapter 3, Configuring the System, for more information on configuring and
using the RAID disk arrays.
If your system includes external InterRAID disk cabinets, refer to the InterRAID
documentation for instructions on how to connect them to your system and install additional
RAID disk drives.
WARNING
Do not turn on the system power until you are ready to configure Windows NT Server.
If you start the system, and then restart it before completely configuring the operating
system, you will have to reinstall system software as described in Chapter 7,
Installing System Software.
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The cables are properly attached from the base unit to the various options and
peripherals.
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All disk drives are installed in the proper slots and labeled appropriately.
The power cord from the systems AC receptacle is connected to the correct power
outlet. Note that when power is connected, the LCD panel on the front of the system
will activate even if the power switch is not activated.
WARNING
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The cables attached to the server base unit are routed through the cable handler. Ensure
there is enough cable service loop to allow sliding devices to extend 31 inches.
The cables that run along the sides or top of the rack are installed in clips or ties to
secure them in place.
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All disk drives are installed in the proper slots and labeled appropriately.
The cables are properly attached from the base unit to the accessories installed in the
rack or in remote locations.
Once you install the equipment into the 40 U rack, do not move the rack. If you must
move it, first remove all equipment, move the rack to its new location, and then reinstall the equipment.
Whats Next?
You can do any of the following to prepare your system for use:
If you want to get going with Intergraphs default setup, go to Chapter 2 to start the
system and go through Windows NT Setup. If you start the system, and then turn it off
before completing the instructions in Chapter 2, you will have to reload the operating
system and system software.
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Intergraph Computer Systems installs the operating system through Phase 1 of the
Windows NT Setup process. Phase 2 involves establishing a domain name, determining
a security role, and setting up user accounts. If you want to reload the operating system
and system software, instead of completing Phase 2 of Setup, refer to Chapter 7.
For RAID systems, the default RAID setup is three disk drives striped to RAID level 5,
including write through write policy, and cached I/O policy. The default setup is
described in more detail in the section, Standard RAID Disk Drives Configuration of
Chapter 3. If you want to reconfigure the RAID setup, refer to the InterRAID
documentation.
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Pre-Installed Software
The operating system and associated system software is pre-installed on the primary hard
disk drive. Intergraph Computer Systems installed the following system software:
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InterSite software
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If the system is connected to a network, obtain and record the following information from
your network administrator:
NOTE
Determine the security role for your server before beginning system configuration. You
cannot change a server to a domain controller without reinstalling Windows NT Server. A
domain controller maintains security policy and performs user authentication for a domain.
Servers may be part of a domain, although they do not have to participate in a domain. See
the operating system documentation for a detailed explanation of the differences between
domain controllers and servers.
NOTE
On a system with Windows NT Small Business Server, the system becomes a domain
controller by default.
If the system is connected to a network that uses the Transmission Control Protocol/Internet
Protocol (TCP/IP), get and record the following TCP/IP information from your network
administrator:
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The Windows NT delivery media contain software and drivers for both Reduced Instruction
Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution
files, make sure you install them from the \I386 directory (the Intel software directory) on the
delivery media. For example, if you are installing a device driver from the Windows NT
CD-ROM, key in the following when prompted for the path:
drive:\i386
where drive is the drive letter for the CD-ROM drive.
OFF
Keyswitch
ON
RESTART
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If you purchased a system with Windows NT Small Business Server, read M icrosofts Start
Here document before continuing. Setup procedures for Windows NT Small Business Server
differ from Setup procedures for Windows NT Server.
NOTE
Before starting the system for the first time, you may want to learn more about system power,
startup, and shutdown. See Chapter 4, Using the System, for this information.
2.
Turn the keyswitch on the front of the system to the ON ( | ) position. The system starts
and the EULA screen displays on the monitor.
3.
Read the terms of the EULA and then follow the instructions displayed on-screen to
complete the Setup process. A Welcome screen displays, then a prompt for user and
organization, and then a prompt for the product ID. Accept the default settings provided
by Setup, except as follows:
NOTE
On a system with Windows NT Small Business Server, networking is installed by default and
without user intervention. After Setup completes, go to Network in the Control Panel to set
the systems network address. See Microsofts Start Here document.
NOTE
Setup asks if you want to install networking. If you choose to install networking
(default), choose Select from list... when prompted whether to allow Setup to
detect the network adapter. From the list, select 3Com Fast Etherlink XL Adapter
(3C905). Allow Setup to install this driver software.
On a system with Windows NT Small Business Server, y ou will create an Emergency Repair
Disk after completing Setup.
After you configure networking, you can join a workgroup or domain. You cannot set up a
user account until after you have completed setup and rebooted the system. See Windows
NT Help for details on setting up a user account and joining a workgroup or domain.
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Create backup diskettes of device driver software and other system software products.
Display an online System Introduction for your system.
You should take advantage of the tools provided by InterSite Welcome to ensure that your
system is fully ready for use. See InterSite Welcome for more information. Also see the
following sections for information on creating a repair disk and creating backup diskettes.
InterServe products are delivered with backup media of all drivers and other system software
products.
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NOTE
You may not have to create backup diskettes for all system software. If Version Manager
does not list drivers or other system software products, then they are available on the
operating system software CD, or on backup media delivered with the system.
If the system requires Quick-Fix Engineering (QFE) update software, it is included in the
system software available for backup diskette creation. Look for QFE_NTW or QFE_NTS.
QFE update software contains fixes for operating system problems or limitations, and is only
shipped with the system if it is needed. If QFE update software is shipped with the system,
you should create a QFE backup diskette for use if you have to reinstall the operating system.
See Version Manager Help for information on creating system software backup diskettes.
Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin
boards for new and updated drivers.
Whats Next?
See the online System Introduction for information on system features and controls.
See Chapter 3, Configuring the System, to configure the system for use.
See Chapter 4, Operating Notes, for related details.
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Open System in the Windows NT Control Panel. The System dialog displays.
2.
Under Operating System, select the Startup list; then select the appropriate non-VGA
Windows NT Server option from the displayed list.
3.
Select OK.
2.
If using the Last Known Good option fails to correct the video display problems, you can
obtain a functional video resolution by restarting the system in VGA mode.
31
2.
After logging on to Windows NT in VGA mode, check for the following common
configuration problems and solutions:
A multi-sync monitor is selected, but a graphics display device with different video
timings (such as an Intergraph InterVue monitor) is connected to the system. Select the
appropriate monitor type as described previously.
The monitor selection is inappropriate for the monitor connected to the system. Select a
new monitor.
There is not enough video display memory to support the selected graphics resolution
and color depth. Install and reconfigure the video display to use a lower resolution and
color depth.
Restart the system and, when the boot screen displays, select the appropriate non-VGA
Windows NT Server to use the reconfigured video display driver. If problems persist,
contact the Intergraph Customer Response Center at 1-800-633-7248 for help.
This section only applies to systems that use RAID disk drives.
2.
Insert the diskette containing the MegaRAID Power Console utility into the floppy disk
drive.
3.
4.
Respond yes or no appropriately to the questions about Windows NT. At the Welcome
dialog, select Next. The MegaRAID Install Destination Path dialog displays.
32
5.
If you agree with the destination directory, select Next. Otherwise, select Browse and
enter a new directory path. The files are copied in the directory named \MEGARAID (or
where you specify) and the MegaRAID program group is created. Setup also displays a
message that the driver is present on the system.
For information on configuring and using the RAID disk drives, and for information on
using the MegaRAID Power Console, refer to the InterRAID documentation delivered with
the system.
This section only applies to systems that use RAID disk drives.
This section describes the RAID hardware used in the system, explains the standard RAID
disk configuration, and provides guidelines to configure additional RAID drives. The
standard RAID hardware is pre-configured by Intergraph Computer Systems before
shipment. The following information is provided to help you understand how RAID is
implemented, which should be valuable if you need to configure additional RAID hardware.
u
u
u
The disk section has eight slots for installing RAID disk drives. The slots are numbered
from 1 to 8, starting with the bottom slot. Each slot also has a corresponding SCSI ID
number, which is determined by the hardware configuration of the RAID section itself and
the installed RAID controller.
u
u
For technical information about the disk section, refer to the System Reference.
For technical information on the RAID controller, refer to the InterRAID
documentation.
33
The standard configuration includes three RAID disk drives for the disk section and one
RAID controller. The disk drives are installed in slots 1, 2, and 3 of the RAID section, and
each one has a label to identify the drive, such as:
4 GB
0
ADP
1
CH
0
ID
The spaces above ADP, CH, and ID are filled in before shipment to identify the drives.
u
u
u
NOTE
ADP means the RAID controller (adapter) number connected to the RAID section.
CH means the RAID SCSI bus channel of the adapter (each adapter has two channels).
ID means the identification number of the drive in the slot.
When the standard disk drives are configured by Intergraph Computer Systems (as described
below), they assume the SCSI ID number of the RAID section slot.
The RAID section is connected to the RAID controller by internal SCSI cables.
Slot 8
SCSI ID 4
Slot 7
SCSI ID 2
Slot 6
SCSI ID 1
Slot 5
SCSI ID 0
Slot 4
SCSI ID 4
Slot 3
SCSI ID 2
Slot 2
SCSI ID 1
Slot 1
SCSI ID 0
CH 1
ADP 0
CH 0
34
All three drives in the disk section are packed as one logical drive (via MegaRAID Power
Console). This makes the drives in the system appear as one partition in Windows NT Disk
Administrator.
9 GB disk drives result in a 27 GB partition (18 GB partition if the RAID Level is set to
RAID 3 or RAID 5). RAID 5 is the default.
18 GB disk drives result in a 54 GB partition (36 GB partition if the RAID Level is set
to RAID 3 or RAID 5). RAID 5 is the default.
The MegaRAID BIOS and Power Console programs let you view and change the way in
which the RAID controller treats the RAID drives. For example, you can change the
configuration so that each drive is a separate array, instead of all three being in one array.
When using MegaRAID BIOS or Power Console, the program identifies the drives as Ax-N.
Ax represents the arraythat the drives are a part of, and N represents the sequential disk
drive number within the array.
NOTE
For detailed information about using the MegaRAID BIOS or Power Console, refer to the
InterRAID documentation.
The following figures show the correlation between the disk drives (labeled), their slot
location (shaded areas), and how they are identified in MegaRAID BIOS and Power Console
(MegaRAID ID).
Slot 8
SCSI ID 4
Slot 7
SCSI ID 2
Slot 6
SCSI ID 1
Slot 5
SCSI ID 0
Slot 4
SCSI ID 4
Slot 3
SCSI ID 2
0
ADP
1
CH
2
ID
A0-2
Slot 2
SCSI ID 1
0
ADP
1
CH
1
ID
A0-1
Slot 1
SCSI ID 0
0
ADP
1
CH
0
ID
A0-0
CH 1
ADP 0
CH 0
Disk Label:
MegaRAID
ID:
35
The default RAID configuration for the three standard RAID drives is as follows:
u
u
u
u
u
RAID level - 5
Write policy - write through
I/O policy - cached
Device Spinup - two drives every six seconds
Ultra SCSI - enabled
If you modify the RAID configuration, and want to return to the default settings, use the
following procedure. For details about using MegaRAID BIOS utility, refer to the
InterRAID documentation.
To reset the default RAID configuration:
1.
2.
3.
4.
5.
Under Objects/Adapter/Alarm Control Type, ensure that the MegaRAID onboard alarm
is disabled.
6.
7.
8.
CTRL+M to
Start the MegaRAID Power Console utility from the MegaRAID program group.
2.
If your system has multiple RAID controllers, select the one to which the unconfigured
RAID drives are connected.
36
CAUTION
3.
From the Adapter menu, select the Configuration submenu, then select the Custom
Configuration option.
4.
Select the unconfigured RAID drives (shown as READY) and configure them into one
or more arrays as desired.
Do not place different size drives into the same array. If you do, the size of the larger drives
will be truncated to that of the smaller drives, and the remainder will be unusable.
5.
NOTE
When the configuration has been applied, the Create Logical Drive dialog displays. Set
the logical drive options to your desired settings.
Before you select Apply, note the amount of disk space displayed. If this amount changes
when you select Apply, select Apply again to ensure the changes take effect.
6.
Select Apply, and then select OK to save the configuration and initialize the drives.
You must shut down the system before inserting a PC Card device in the PC Card adapter.
When you restart the system, Windows NT will recognize the PC Card device.
To change startup type for device drivers that control PC Card hard disks:
1.
2.
Highlight the Atdisk device in the Device list; then select Startup. The Device dialog
displays.
3.
4.
Highlight the Pcmcia device in the Device list; then select Startup. The Device dialog
displays.
5.
6.
37
NOTE
1.
2.
3.
4.
Select Full Installation to install the software onto the server. If you are installing
LanSafe III onto a remote system, select Remote Services; then select Continue.
NTWIN directory
If you select Remote Services, Setup asks for a location to install the files. Select the default
location, or enter an alternate pathname; then select Continue. After the software is installed,
shut down and restart the system.
5.
When asked if the computer is part of a UPS group, select No; then select Continue.
6.
7.
8.
Enter an access code to safeguard the UPS operation; then select Continue.
9.
10. Select Yes for the Autoload Option; then select Continue.
11. A dialog asks for a location to install the files. Accept the default location, or enter an
alternate pathname; then select Continue. When the software is installed, open the
Control Panel and double-click Services. The Services dialog displays.
12. Select LanSafe III Power Monitor Service and click Startup. The Service dialog
displays. Verify that the Allow Service to Interact with the Desktop check box is
selected.
13. Click OK to close the Service dialog, and click OK.
14. Shut down the system.
15. Verify that the serial cable is connected as described in the LanSafe III software manual,
and that all AC power cables are connected to AC receptacles on the back of the UPS.
16. Restart the system.
Refer to the LanSafe III documentation for instructions on using the LanSafe III software.
38
Do not change values in the Registry other than as directed. If you introduce incorrect
values into the Registry, you may cause serious operating system problems, and you
may have to reinstall Windows NT. If you change values in the Registry that make
your system unusable, you may be able to restart the system and use the Last Known
Good Configuration option to undo the damage. Refer to the operating system
documentation for more information on the Last Known Good Configuration option.
2.
3.
4.
Type Device into the Key Name box, and then select OK. Do not set a Class value.
Open the following subkey in the Registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx\
Device
5.
6.
7.
Select REG_DWORD for the Data Type, and then select OK.
8.
9.
10. Exit from the Registry Editor and restart the system.
39
If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product,
it has been certified against Intergraph hardware as described in the announcement of its
availability. If you obtain a Service Pack from any other source, be aware that it may not be
certified against your Intergraph hardware.
40
41
Operating Notes
Now that your system is up and running, and all the software is configured, use this chapter
to become familiar with the InterServe 800 SL and its user features.
42
OFF
Keyswitch
ON
RESTART
After the system is running, you can restart the system or shut it down and power it off
completely. Wait at least 30 seconds before restarting the system to allow the InterSite
Server Monitor software to function correctly, the power supplies to stabilize, and the disk
drives to stop spinning.
To restart the system, click on Start on the video screen and select Shutdown. Click on
Shutdown and Restart. If the system becomes unresponsive you must turn the key to the
o position and wait for at least 4 seconds for the system to shut down. After the system
shuts down, wait at least 30 seconds before turning the system on again. Then turn the
key back to the | position.
To stop the system, perform an orderly shutdown and then turn the key to the o position.
An orderly shutdown consists of stopping all running applications and logging off
Windows NT by clicking on Start on the video screen and then selecting Shutdown.
Choose Shutdown.
43
NOTE
The backlight will extinguish, but the LCD panel will continue displaying system information
after stopping the system.
If external InterRAID disk cabinets are connected to the system, always power on or off the
system in the following sequences:
Power on the InterRAID cabinets, listen for the audible beep, then power on the system
base unit.
Power off the system base unit (as described previously), then power off the InterRAID
cabinets. If you power off the InterRAID cabinets first, the RAID controller will read
the drives in those cabinets as dead the next time you power on the system. If this
happens, refer to the InterRAID documentation for drive recovery procedures.
The LCD screen displays the system status after the system is powered on. Refer to LCD
Screen later in this chapter for more information about the messages displayed on the LCD
screen.
WARNING
The side panels must remain installed on the system while it is powered on. The
panels are required to maintain proper airflow for the systems internal components.
If you operate the system with either side panel removed, components may overheat
and cause system damage.
NOTE
If the LCD panel board fails, then the system will not power on when you turn the keyswitch
to the ON position. To work around this problem, turn the keyswitch and hold it in the restart
position for at least four seconds. The power supplies will turn on so you can use the
system. However, the LCD panel will not display any text, and Hardware Monitor will not be
able to report complete system status. The LCD panel board must be replaced.
Status LEDs
The Light-Emitting Diodes (LEDs) on the front of the system help you determine system
status at a glance. If any of the LEDs are amber, there is a problem in part of the system
hardware. The four status LEDs are:
System power - green when power is on, off otherwise.
RAID Disk array status - green if all disks OK, amber if otherwise; alternating
between green and amber if firmware checksum error occurs. This LED will be OFF
in a non-RAID system.
Power Supply Status - green if all supplies OK, amber if otherwise.
Fan Status - green if all fans OK, amber if otherwise.
44
If the fan status LED is amber and the power supply status LED is green, it is possible
that the problem is a fan inside the power supply, rather than a main cooling fan. Check
the fan and power supply status menus on the LCD panel to determine the problem.
If the disk array LED indicates firmware checksum error, call the Customer Response
Center at 1-800-633-7248.
The disk array status LED functions only if the system uses RAID drives.
Status LEDs
When the status LEDs indicate a failure condition (amber), use the LCD screen for more
information about the problem. Additionally, an alarm sounds a continuous beep if a
problem occurs in the system or internal RAID. You can turn off the beep using the
Alert/Alarm command (for system hardware errors) or the Turn Off Alarm command
(for RAID errors). Refer to the sections Configure the Audible Alarm Operation or Turn
Off the RAID Alarm later in this chapter.
Additional disk activity LEDs, as described next, are located to the left of each slot of the
disk section.
Meaning
Steady green
Blinking green
45
LED Color
Meaning
Steady amber
Blinking amber
Off
System Alert
To ensure system security, the InterServe includes a system alert that detects and reports
hardware faults such as power supply failures. Also, conditions that may lead to component
failure, such as excessive room temperature, are detected. System intrusions include opening
the drive access door and removing either side panel. You can disable one or both functions
of the system alert using the system LCD screen. If the system alert is disabled, hardware
faults and intrusions are not detected.
NOTE
As long as the LCD screen displays text (the system can be off, but the circuit breaker switch
is on), intrusions can be logged.
You can configure the InterSite Server Monitor/Watchdog software to notify you if an alert is
triggered. When a hardware fault occurs, the system alert sounds an alarm. Refer to the
printed and online documentation delivered with the InterSite Server Monitor and Watchdog
software for more information about notification.
The intruder alert can be temporarily defeated so you can work on the system without having
to disable the intruder alert. If a password has been set, the password prompt for temporary
defeat automatically displays when you open the drive access door. Assuming the system
alert is enabled and a password has been set, you must defeat the alert immediately after
opening the drive access door.
NOTE
Defeating the alert is not the same as disabling the alert. Defeating is a temporary measure,
and the alert automatically resets when the door is closed. When you open the drive access
door, an intrusion is reported to Event log, but the system does not sound the alarm nor send
the notification. Disabling the alert means that intrusions are not detected, and therefore not
reported to the Event Log. If the alert is disabled, it must manually be enabled to detect and
report intrusions. Refer to Enable and Disable the Intruder Alert later in this chapter for
instructions.
When you open the door, the LCD panel displays a screen that lets you enter the
password to temporarily defeat the alert.
46
2.
Enter the correct password. Refer to Entering a Password when Prompted and to Set
the System Monitor Firmware Password later in this chapter for more information
about passwords.
3.
When you close the drive access door, the alert resets.
LCD Screen
The LCD screen displays overall system and specific component information through a set of
menus that apply to the base unit and to the disk section (for RAID systems only). Both
types of power supplies, 300 Watt or 550 Watt, allow the LCD to be on when the system is
plugged in. Status information is available even if the system is powered off or not running
an operating system. The six menu buttons below the LCD screen, as shown in the
following figure, let you navigate the menus and information that displays on the screen.
LCD
Screen
Menu
Buttons
Displays the menu options for the system status or RAID status.
ENTER
ESCAPE
By design, some of the buttons do not function in certain menus. For example, the arrow
buttons do not work in the main display screens. Also, when setting a password, each
buttons function changes. Refer to Entering a Password when Prompted later in this
chapter for instructions.
47
You can use the LCD screen and buttons when the system is powered off, but some of the
status options report a message such as Sys. Off. When the system is powered off, the
LCD screen is not lit, but the displayed messages are visible. The LCD screen lights bright
green when the system is powered on.
The following sections describe the startup messages displayed on the LCD screen, and
provide an overview of the information and menus you can use under the system status
menus and the RAID status menus.
NOTE
Information about the disk subsystem does not display if the system is non-RAID.
Startup Messages
When you turn the circuit breaker switch to the On position, the following messages display
on the LCD screen:
System Monitor
Initializing...
InterServe 800SL
System Status Okay
Note the following details about the message displayed on the second screen:
u
u
System Status Okay when all internal components are functioning, and
temperatures are at normal levels.
System Monitor, if the system polling function has been disabled. Refer to
Change the Polling Interval later in this chapter for more information.
48
When you turn the keyswitch to the On position, the LCD powers on. If the system uses
RAID drives, the following messages display (Otherwise, the above message remains.):
TESTING ROM
InterRAID-8
Status: OK
The InterRAID-8 Status message displays until you press the SYSTEM/RAID button to see
the system status menus, or the MENU button to see to the RAID status menus. The menus
displayed in the system status menus and the RAID status menus are listed in System Status
Information and RAID Status Information as follows.
See page
51
52
53
51
49
See page
55
55
55
56
56
56
57
58
58
53
See page
60
60
60
60
61
59
50
NOTE
Information about the disk subsystem does not display if the system is non-RAID.
NOTE
The RAID status information cannot be displayed unless the system is powered on.
Alert/Alarm lets you temporarily defeat the alarm for the intruder alert, and you can
disable the intruder alert so that no intrusions are reported. The alert is enabled by
default. You can also configure the alarm to sound upon detection of a hardware fault
(failure of power supplies, fans, and so on) and intrusion.
System Status lets you view the status of internal system components. If a problem
is detected, then the this line displays WARN, or FAIL to show that one or more
components need attention. Otherwise, it displays Okay.
System Config. lets you view information about the system boards, including board
revision, and applied ECO level.
Utility lets you establish a firmware protection password, view the system state when
it was last rebooted, and reboot the firmware.
A cursor appears to the left of the menu options. Press the arrow buttons to move the cursor
to an option, then press the ENTER button to select it.
51
2.
3.
Move the cursor to Enable/Disable and press ENTER to switch between Enabled
and Disabled. Key in the password to change the state, if prompted. If you do not key
in the correct password within 16 seconds, the previous menu screen displays.
2.
Move the cursor to Audible Alarm and press ENTER. The screen displays
Sound Alarm Upon . .
Status Error: Yes
Intruder: Yes
3.
Move the cursor to Status Error and press ENTER to switch between Yes and No.
Key in the password to change the state, if prompted. When set to Yes, any detected
error causes an audible alarm to sound.
4.
Move the cursor to Intruder and press ENTER to switch between Yes and No. Key in
the password to change the state, if prompted. When set to Yes, the alarm sounds 15
seconds after an intrusion is detected.
52
Location
Warm (Wm)
Hot (Hot)
Ambient
32 C (90 F)
35 C (95 F)
CAUTION
Temperatures that are approaching the unsafe levels are indicated by Wm. Any sensor that
reports a Wm status should be monitored closely. Adjust room temperature and ensure the
fans are working. If room temperature is less than 80 degrees Fahrenheit and the fans are
spinning, the fan speed may be too slow. Call the Customer Response Center at
1-800-633-7248.
WARNING
If a sensor reports HOT, power off the system to protect it from overheating, which
could damage internal components. If the cause of the hot temperature condition is
not related to the room environment, call the Intergraph Customer Response Center.
NOTE
The threshold for the Ambient sensor can be changed. Refer to Change the Ambient Heat
Threshold later in this chapter. The thresholds for the internal sensors cannot be changed.
NOTE
Server Monitor can be configured to power off the system automatically when the system
board temperature sensors report HOT temperatures.
The Scale option lets you change the displayed temperature unit from degrees Fahrenheit
to degrees Celsius. Move the cursor to Scale and press ENTER. The temperature scale
switches between Fahrenheit and Celsius. This option does not affect the temperature
reported for the disk drive section under the RAID status menus.
53
If the 12 V rail from the power supply goes out of tolerance, the main fan speed will decrease.
In this case, the power supply needs to be replaced, rather than the fans. The power supply
status and voltage status will report failure in this case also.
Call the Customer Response Center at 1-800-633-7248 to report the failure and to obtain a
replacement power supply.
54
NOTE
If Fan Status shows a failure and the Power Supply Status shows a failure, and the
fan status LED is amber while the power supply status LED is green, then this means a fan
inside the power supply is bad.
To view specific power supply status, move the cursor to Power Supply and press ENTER.
The screen displays:
Supply #1: status <Absent, Okay, or FAIL>
Supply #2: status <Absent, Okay, or FAIL>
To view specific power supply information, press ENTER when the cursor is by either
Supply #X: status line. Supply #1 is the left power supply, when viewed from the back of
the system. The following information displays for the selected power supply:
AC:
DC:
Fan
Fan
If the AC or DC status reports a failure, but the fans are still working, do not remove the
power supply. Remove the failed power supply only when the replacement power supply is
available for installation.
Fan #1 and Fan #2 show the status of the fans inside the power supply. When the status
is Ok, the fan speed is adequate to provide cooling. The normal speed for each fan is
3600 RPM ( 240 RPM). If the speed decreases below 2640 RPM, the status BAD displays.
Replace the power supply if one of its fans reports BAD, or shows a continual decline in fan
speed.
System with Single 300 Watt Power Supply
Path: System Status > Power Supply
Power Supply: status displays Okay or FAIL. If FAIL displays, the power supply should
be replaced.
To view specific power supply status, move the cursor to Power Supply and press ENTER.
The screen displays:
DC: status <Ok, or BAD>
WARNING
Power off the system immediately if a power supply shows a BAD status. Call the
Customer Response Center at 1-800-633-7248 to report the failure.
55
If any of the voltage items show a failure, then the corresponding component may need to be
replaced. For example, if -5.0V: FAIL is displayed, then the power supply needs to be
replaced. Call the Customer Response Center at 1-800-633-7248 if any of the voltage items
show a failure.
56
NOTE
1.
Move the cursor to Set Password and press ENTER. If a password has not been set
(the password is a null value), then NEW: displays.
2.
Key in a password, up to eight characters long, using the buttons labeled 1 through 5.
3.
4.
When Repeat: displays, key in the password again. The Password Updated
message displays, then returns to the previous screen.
If you do not enter a password within 16 seconds, or if you enter the wrong password, the
SET PASSWORD FAILED message displays and returns to the previous screen.
57
NOTE
When disabled, the second line of the top level message (which normally displays System
Status Okay) displays System Monitor. General status messages do not display on the
screen, nor does the warning or failure alarm sound if an error occurs. However, if an error
occurs while the polling is disabled, the error displays in the status menus for the failing
component.
ENTER.
Press ENTER on Sts. Poll and the state switches from Enabled to Disabled.
3.
4.
The thresholds for the internal sensors cannot be changed. Refer to View the Internal
Temperatures earlier in this chapter.
Move the cursor to Heat Threshold and press ENTER. The following lines display:
Decrease Threshold
Increase Threshold
Ambient Thr: value
2.
3.
58
NOTE
If Warm displays, the system monitor firmware has been rebooted. The system monitor
microcontroller has a hardware watchdog reset feature whereby the microcontroller
automatically reboots itself upon various error conditions. A Warm status is not cause
for immediate concern, since the system monitor firmware can be manually rebooted.
If Cold displays, then the system monitor firmware has not been rebooted since AC
line power was last applied to the system. A Cold status indicates that the system
monitor microcontroller (which contains the firmware) has not malfunctioned since AC
line power was last applied to the system.
The RAID status information cannot be displayed unless the system is powered on. RAID
status information does not display in non-RAID systems.
59
When you press the SYSTEM/RAID button, to switch to the RAID status menus, the overall
RAID status displays, such as:
InterRAID-8
Status: OK
InterRAID-8
or
Status: FAIL
If FAIL displays, the malfunctioning component within the internal RAID section also
displays. From the RAID status screen, press the MENU button to display the RAID section
menu options:
TURN OFF ALARM
HARDWARE MENU
OPTIONS MENU
NOTE
The MENU button switches the screen between the RAID status and RAID menu options. If
you press the SYSTEM/RAID button while the RAID status or option menus display, the screen
switches to the system status menus.
To use the RAID Section menu options, move the cursor to an option and press the
button.
NOTE
ENTER
TURN OFF ALARM option silences the audible alarm when it is sounding. This option
only affects the alarm that sounds in response to a problem with the internal RAID
section.
HARDWARE MENU lets you check the firmware version, power on self-test (POST)
results, and the temperature of the RAID array.
OPTIONS MENU contains settings for RAID SCSI IDs, SCSI bus termination, and
internal heat threshold.
Intergraph recommends that you do not change the default settings for any of the items
available under the OPTIONS MENU.
60
61
Move the cursor to SCSI IDs and press ENTER. The following screen displays.
SET IDS LOWER SLOT IDS
SET IDS UPPER SLOT IDS
SET RAID MODULE ID
SET SAFTE ID
RESET DEFAULT IDS
2.
InterSite Version Manager is a tool for creating system software backup diskettes, and
for updating device drivers and other system software products installed on the system.
InterSite DMI Console gives easy access to the systems status and configuration
information. The Console is based on the Desktop Management Interface (DMI),
through a window containing a graphical information tree view pane, a service provider
component information pane, and a message pane. DMI Console works with the
Desktop Management Interface (DMI), a technology standard that enables the effective
management of personal computers (PCs).
62
InterSite ECC Memory Monitor is a tool for warning of a potential memory failure.
ECC Memory Monitor watches for single-bit memory errors and records them in the
Windows NT Event Log, and tracks error counts in the Windows NT Registry.
From the operating system Start menu, go to Programs/InterSite to find the InterSite
programs on your system. See the online Help for each InterSite program for more
information on how to use the program.
u
u
u
u
u
u
u
Additional technical information about the system is included in the System Reference
document.
If the system came with an Intergraph rack, refer to the documentation delivered with the
rack and other rack-mounting equipment for information and safety precautions related to
using the system in a rack.
63
64
2.
NOTE
You can only start BIOS Setup during the boot sequence.
NOTE
You can set a password to prevent unauthorized users from accessing BIOS Setup. See
Features Screen in this chapter.
To move between screens in BIOS Setup, press the right and left (/ ) arrow keys.
To move between options on a screen, press the up and down arrow ( / ) keys.
u
u
Highlight the setting, and press ENTER to display a list of possible values. Use the
up and down arrow keys to select a value, and then press ENTER again to select it.
Highlight the setting, and use the plus or minus ( +/-) keys to increase or decrease its
value.
ESC.
To exit BIOS Setup, use the Save Changes and Exit option to exit and save your BIOS
settings.
BIOS Setup has six primary configuration screens listed across the top of the screen:
u
u
u
u
u
u
Info
Main
Advanced
Chipset
Features
Exit
65
Info Screen
The Info screen lists your system configuration information, as shown in the following
figure. To access the Info screen, use the arrow keys to highlight Info on the BIOS Setup
main menu. The information on this screen is determined by your system configuration, and
cannot be changed manually.
Main Screen
To access the Main screen, use the arrow keys to highlight Main on the BIOS Setup main
menu. The following figure shows the Main screen. This screen is used for configuring:
u
u
u
u
u
66
To move between the parameters, use the up and down arrow keys.
System Time
To set the system time, use the TAB key to move the prompt and select a field (hours,
minutes, or seconds). Use the plus key (+) to increase the number; use the minus key ( -) to
decrease the number. To select a previous field, press SHIFT+TAB.
System Date
To set the system date, highlight the System Date field, and then use the Tab key to select a
field. Use the plus and minus keys as described above to set the date. To select a previous
field, press SHIFT+TAB.
Diskette Drive A or B
To configure a floppy disk drive that has been added to or removed from your computer,
highlight the desired drive. Use the plus or minus keys to change the setting until it matches
the installed floppy drive. The BIOS supports 2.88 MB, 1.44 MB, 1.2 MB, 720 KB, and 360
KB floppy drives.
67
The values displayed below are for a specific drive, and will change depending on the size
and type of the drive installed on the system.
Type
This option selects the type of drive installed in the system. The default setting is Auto,
which automatically detects the drive information. If you are using a SCSI hard drive, select
None and refer to the documentation supplied with the SCSI adapter.
NOTE
If BIOS Setup does not find the drive parameters when set to Auto, select User for this
parameter and complete the information manually using the settings provided in your drive
specifications.
68
Multi-Sector Transfers
This setting determines the number of sectors per block for multiple sector transfers. The
default setting is Auto. Other settings are: Disabled, 2 Sectors, 4 Sectors, 6 Sectors, 8
Sectors and 16 Sectors.
LBA Mode Control
Enabling this setting causes Logical Block Addressing (LBA) to be used in place of
Cylinders, Heads and Sectors. LBA Mode Control supports drives larger than 500 MB. The
default setting is Enabled.
32-Bit I/O
This setting allows you to enable the 32-bit I/O function of the PCI IDE controller. Select
Disabled if the drive will not run at this speed. The default setting is Disabled.
Transfer Mode
This setting controls the transfer speeds for IDE devices. Fast PIO 1 supports a minimum
cycle time of 5.22 MB/sec; Fast PIO 2 supports 8.33 MB/sec; Fast PIO 3 supports 11.1
MB/sec; Fast PIO 4 supports 15.5 MB/sec. Fast PIO 4 is the default setting.
Smart Monitoring
This setting monitors your hard drive and reports any problems detected. The setting cannot
be changed.
MPS Version
This setting controls the Intel Multiprocessor specification revision level. Some operating
systems may require 1.1 for compatibility reasons. The available settings are 1.1 or 1.4
(default).
69
Advanced Screen
Use the Advanced screen to configure system devices. Use the left and right arrow keys to
highlight Advanced on the BIOS Setup main menu. The Advanced screen displays as shown
in the following figure.
PCI/PnP Configuration
Use this setting to display a submenu with additional options for configuring IRQs for legacy
ISA devices:
70
PS/2 Mouse
When disabled, this setting prevents the PS/2 mouse from functioning, and frees up IRQ12.
Selecting Auto Detect allows the operating system to determine whether to enable or disable
the mouse. The default setting is Auto Detect.
Your USB device must still have and load its own drivers for a particular operating system.
Integrated Ports
Use this setting to display additional setup menus for configuring peripheral devices. For
example, you may want to configure a serial port for a specific modem. Press ENTER to
display the Integrated Ports submenu. The submenu provides the following options:
Serial Port A/B
This setting configures the operation of the serial ports. Select Disable (to disable the
selected port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS
or OS configuration) or OS Controlled (to allow the operating system to manage the port
configuration). The default setting is Auto.
71
Parallel Port
This setting configures the operation of the parallel port. Select Disable (to disable the
selected port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS
or OS configuration) or OS Controlled (to allow the operating system to manage the port
configuration). The default setting is Auto.
Mode
The parallel port may be set for Output (AT), Bi-directional (PS/2), Extended Capabilities
Port (ECP), or Enhanced Parallel Port (EPP). The default setting is ECP.
Floppy Disk Controller
This setting configures the operation of the floppy disk controller. Select Disabled (no
configuration), Enabled (allows user configuration), Auto (to enable the BIOS or OS to set
the configuration), or OS Controlled (to allow the operating system to control the
configuration).
Integrated LM79
This setting controls the integrated LM79 microprocessor system hardware monitor. The
LM79 can be used to monitor temperatures, power supply voltages and fan speeds. The
default setting is Enabled.
Integrated Sound
This setting enables or disables the integrated sound interface. The default setting is
Disabled.
Keyboard Detection
Setting this parameter to Enabled activates keyboard detection when the system is started. If
this parameter is enabled, the system will not start without a keyboard. Disable this
parameter to allow the system to boot without a keyboard attached. The default setting is
Enabled.
72
AC Interrupt State
This setting controls how the system responds when power is restored after a loss of AC
power. When set to Use last state, the system returns to the state it was in before the power
interruption. When set to Stay off, the system remains off. The default setting is Stay off.
Chipset Screen
The Chipset screen allows you to program the Intel 440BX AGP chipset features. Use the
left and right arrow keys to highlight Chipset on the BIOS Setup main menu. The Chipset
setup screen displays as shown in the following figure.
Graphics Aperture
Select the size of the Graphics Aperture for the AGP video device. The aperture is a portion
of the PCI memory address range dedicated for graphics memory address space.
DRAM Type
The DRAM type can be set to Non-Parity, Parity, or ECC. Selecting ECC will enable the
system to detect and correct parity errors. ECC memory must be installed in the system to
use the ECC setting. The BIOS default setting is Non-Parity.
NOTE
Intergraph ships InterServe 800 SL systems with ECC memory installed, and with the DRAM
Type BIOS parameter set to ECC. If you flash the BIOS or restore the default settings, you
must manually change this parameter back to ECC.
73
Features Screen
The Features Screen allows you to configure the boot configuration, power management
functions and the security of the system. Use the left and right arrow keys to highlight
Features on the BIOS Setup main menu. The Features screen displays as shown in the
following figure.
QuickBoot
This setting allows the system to skip certain tests while booting, and decrease the time
needed to boot up the system. The default setting is Enabled.
QuietBoot
When disabled, this setting displays the system diagnostics screen during boot up. When
enabled, the system logo screen displays in place of the system diagnostics screen. The
default setting is Enabled.
74
Event Logging
When Enabled, this setting allows logging of DMI events. The default setting is Enabled.
ECC Event Logging
When Enabled, this setting allows logging of Error Checking and Correction (ECC) events.
The default setting is Enabled.
View DMI Event Log
Highlight this setting and press
ENTER
75
Multiboot
Use this option to display additional setup menus to configure system boot devices. Press
ENTER to display the multiboot submenu. This submenu provides the following options:
Hard Drive
This setting tells the system to boot from the systems hard disk drive only.
Removable Devices
This setting causes the system to boot from the specified order. To change the order,
highlight an option and use the plus or minus keys to move the option up or down in the list.
Power Management
Use this option to display additional setup menus to control the power management functions
of the system. To configure, highlight the Power Management option and press ENTER. A
submenu displays as shown in the following figure.
Power Savings
This setting allows you to change the system power management settings. Maximum Power
Savings conserves the greatest amount of system power. Maximum Performance conserves
power but allows greatest system performance. To alter these settings, choose Customized.
To turn off power management, choose Disabled. The default setting is Customized.
76
NOTE
Before you can change the following settings, you must set the Power Savings mode to
Customized.
Standby Timeout
This setting controls the amount of time that elapses before the system enters Standby Mode.
Standby Mode turns off various devices in the system, including the display screen, until you
start using the system again. To disable, set the standby timeout feature to Off, or select
from a range of 1 to 16 minutes.
Suspend Timeout
The Suspend Timeout setting sets the amount of time that elapses for the system to enter
Suspend Mode. Suspend Mode turns off most devices in the system, reducing power usage
to a minimum. You can disable the suspend timeout feature by setting this option to Off, or
select from a range of 5 to 60 minutes.
Resume On Time
When this setting is enabled (On), the system counts down to zero and awakes from Standby
or Suspend mode. The default setting is Off.
Security
Use this setting for additional setup menus to control the security functions of the system.
To enable, highlight the security option and press ENTER. A submenu displays as shown in
the following figure.
77
If you forget the Supervisor Password, it cannot be disabled without clearing the
CMOS.
When a password is entered, it is saved immediately. All other changes may still be
discarded (see Exit Screen).
Password on Boot
When this setting is enabled, the system requires a password upon starting up. Either the
Supervisor or User Password may be entered. The default setting is Disabled.
Fixed Disk Boot Sector
This setting allows write protection of the boot sector of the fixed disk. The default setting is
Normal. When set for Write Protected, it serves as a form of virus protection. If the
passwords are enabled, this option may only be changed by the Supervisor.
Exit Screen
When you finish configuring the BIOS, use the left and right arrow keys to highlight the
Exit option on the BIOS Setup main menu. The Exit screen displays as shown in the
following figure.
78
Choose one of the following exit options. To move between the Exit options, use the up and
down arrow keys:
Exit Saving Changes
Exit Discarding
Changes
Load Setup Defaults
Discard Changes
Save Changes
Saves the changes you have made, exits the BIOS, and restarts
the system to make these changes take effect
Leaves the previous BIOS settings intact, exits the BIOS, and
restarts the system
Returns the BIOS parameters to their original default settings
Discards any changes you have made, but does not exit the BIOS
Saves any changes you have made, but does not exit the BIOS
To save your changes and restart the computer, choose Exit Saving Changes.
79
NOTE
1.
If you have not done so already, power down your system and remove the cover.
2.
Function
Open
Closed
Normal (default)
Invoke BIOS Setup to change CPU Speed
3.
Replace the cover, and start the system. BIOS Setup will start automatically.
4.
When jumper W12 is closed, the CPU speed displays as the first setting on the Main
screen. Highlight the CPU Speed option and press ENTER. Use the plus or minus keys
to increase or decrease the speed, or use the arrow keys to select from the menu.
5.
When you have selected the correct speed, you may configure other BIOS settings or
press F10 to save the CPU Speed setting and exit BIOS Setup.
6.
After the BIOS settings are saved, power down the system and remove the jumper from
W12 (store the jumper by placing it on one pin only). The CPU speed setting will no
longer display in the Main screen of BIOS Setup.
No speed configuration is required when adding a second processor with the same speed as
the original processor. If you forget to remove jumper W12 after you save the CPU speed
and exit, the selection process repeats.
After loading the appropriate BIOS file from Intergraphs BBS or Web site, extract it to
a bootable MS-DOS 6.x diskette.
2.
Reboot your system with the MS-DOS 6.x diskette in the floppy drive. To make sure a
clean DOS environment is loaded, press the F5 key while the message Starting MSDOS is displayed. After the system has restarted, the cursor will display at the A:>
prompt.
80
3.
Now you can run the FLASH utility from the bootable floppy disk. Refer to the
README.TXT file included with the BIOS update for detailed instructions.
4.
After the update process has completed and the system reboots, verify that the new BIOS
version appears on the screen. If you have problems during this process, or if you have
questions about the procedure, contact Intergraph Computer Systems Customer Support
for help. See the Preface for more information.
81
Troubleshooting
Use this chapter to resolve common system problems of the base unit.
82
Verify the systems power state and ensure the power cord is plugged in properly. See
Chapter 4, Operating Notes.
Ensure the power cords and data cables are properly attached from the base unit to the
various peripherals.
Refer to the accessory documentation for troubleshooting help if there are problems with
external InterRAID disk arrays, RAID disk drives, or other attached accessories.
If you cannot resolve the problem or if the instructions direct you to the Intergraph Computer
Systems Customer Response Center, call 1-800-633-7248. See the Preface of this document
for other information about contacting Intergraph Computer Systems.
When instructed to open the base unit, see the System Reference delivered with the system
for details on opening the case and working with internal components.
System Power
ERROR - Fails to power on.
Reason
Solution
83
System Boot
ERROR - Does not boot from the expected boot device.
Reason
Solution
Refresh Failure
Parity Error
Processor Error
8042 - Gate A20 Failure
Processor Exception Interrupt
84
Solution
Solution
85
Solution
Solution
Solution
Faulty DIMM(s).
Solution
86
Video
ERROR - System powered on, but screen remains blank.
Reason
Solution
Network
ERROR - Cannot connect to other systems on LAN.
Reason
Solution
87
Solution
Solution
ERROR - Does not boot from drive A (floppy) or other expected boot device.
Reason
Solution
Solution
88
Solution
Solution
Solution
Solution
89
Solution
Solution
ERROR - Floppy disk drive LED does not light when system power is on.
Reason
Solution
Miscellaneous Hardware
ERROR - CD-ROM drive LED does not light.
Reason
Solution
Solution
90
Solution
Solution
91
CAUTION
Before you reinstall the software, ensure that you read and understand the entire chapter.
92
u
u
u Backup media and documentation delivered with any option cards or additional
peripheral devices purchased from Intergraph.
On a system with Windows NT Small Business Server, refer to the Microsoft BackOffice
Small Business Server Late-Breaking News and the Small Business Server Start Here
document for installation instructions.
You can find the system software on backup diskettes that you created, on diskettes or CDROM provided by Intergraph, or on the operating system CD-ROM. If you did not create
backup diskettes of drivers or other system software products, they are probably available on
the operating system CD-ROM or on backup media delivered with the system.
Driver software is routinely improved and updated. Check the Intergraph Bulletin Board
Service (IBBS) and vendor bulletin boards frequently for new and updated drivers.
Review the Late-Breaking News document delivered with your system for any additional
tasks you may have to perform during installation.
93
Product
Description
Delivery Method
Microsoft CD-ROM
MegaRAID Power
Console Driver and
Utilities
G100 video adapter
driver
Quick-Fix Engineering
Update
Automatic Shutdown
Utility
InterSite Smart Capable
Disk Driver
Symbios SCSI Driver
InterSite ECC Memory
Diagnostic
InterSite Hardware
Monitor
System Introduction
Online Help
InterSite Desktop
Manager Interface
InterSite Manager
InterSite Version
Manager
InterSite Watchdog
Welcome Utility
Flash Program Utility
System Configuration
Utility
3COM3C90X
MEGARAID
G100NTDRV
QFE_NTW
SHUTDOWN
SMARTDRV
SYMSCSI
ECCMEM_GL2
HWMON_GL2
800SLIN
DMI
IM
VERMANAGER
WATCHDOG
WELCOME
FLASHUTIL2
SYSUTIL
NOTE
Microsoft CD-ROM
Depending on system configuration, the MEGARAID and SYMSCSI software products may
both be installed on a single system.
94
If your system is equipped with an internal RAID section or an external RAID disk array, and
your system drive is part of the RAID set, you must select the RAID level and configure the
RAID before you start Windows NT Setup and install Windows NT Server. Refer to the
InterRAID documentation for instructions on configuring the RAID disk array. Then return to
this document and install Windows NT Server.
Follow the instructions in Start Here to install Windows NT. As you install the operating
system:
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You can safely select the default responses for other options in Setup. Refer to Chapter
2 for instructions on installing the network adapter.
Press S to install the SYMSCSI driver from backup diskette if you have a Symbios SCSI
based system, or MEGARAID if you have a RAID based system. If you have both,
install SYMSCSI first, then press S again to install MEGARAID.
u
u
u
u
README.TXT
95
If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified
against Intergraph hardware as described in the announcement of its availability. If you
obtain a Service Pack from any other source, be aware that it may not be certified against
your Intergraph hardware.
96
97
98
BIOS Parameters
The system uses the BIOS Setup program, which lets you customize the basic input/output
system (BIOS) to suit your requirements, and allocate resources for option cards. Refer to
Chapter 5, Configuring the BIOS for more information.
System Resources
The following sections list the available system resources. See the vendor documentation
delivered with an option card or a peripheral device for instructions on how to use these
resources.
System Resource
IRQ
System Resource
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Assignment
Channel
Assignment
0
1
2
3
Open
Open
Floppy disk controller
ECP parallel port
4
5
6
7
DMA controller
Open
Open
Open
99
Description
0000-000F
0020-0021
0040-0043
0060-006F
0070-0071
0080-008F
00A0-00A1
00C0-00CF
00F0-00F0
00F1-00F1
00F8-00FF
0170-0177
01F0-01F7
0278-027A
02E8-02EF
02F8-02FF
0378-037A
03BC-03BE
03F0-03F5
03F6-03F6
03F7-03F7
03F8-03FF
04D0-04D0
04D1-04D1
0CF8-0CFF
Memory Addresses
Address Range (hex)
Size
Assignment
0000h to 9FFFFh
0A0000h to 0BFFFFh
0C0000h to 0C7FFFh
0C8000h to 0DFFFFh
640 KB
128 KB
32 KB
96 KB
Base memory
Video RAM
Video BIOS
BIOS Extension ROM (AT bus used)
100
Size
Assignment
0E0000h to 0FFFFFh
00100000-FFFFFFFF
FFFE0000-FFFE3FFF
FEC00000-FEC00FFF
FEE00000-FEE00FFF
128 KB
Reserve an IRQ
Most ISA devices installed in the system require you to reserve an IRQ. PCI devices also
need to use an IRQ, but since they share system resources they can use the same IRQ. At
least one IRQ must be left unassigned, for use with any PCI devices installed in your system.
The system has a limited number of open IRQs. To install more ISA devices than you have
open IRQs, you must disable one unused system port for each excess ISA device, unless the
device does not require an IRQ.
To reserve an IRQ for an installed device:
1.
2.
3.
4.
Save the changes and exit from the BIOS Setup program.
The following option cards require specific system resource settings, as noted:
Option card
(installed in the system)
Resources
required
BIOS Setup
parameter settings
COM2, IRQ 4
COM1, IRQ 3
101
Index
A
About this document, vii
Additional drives for RAID disk
array
configuring, 32
Additional user information, 62
Advanced Screen, 69
AC Interrupt State, 72
Integrated LM79, 71
Integrated PCI IDE, 71
Integrated Ports, 70
Integrated Sound, 71
Keyboard Detection, 71
Legacy USB Support, 70
PCI/PnP Configuration, 69
Plug & Play O/S, 69
PS/2 Mouse, 70
Reset Configuration Data, 69
B
Backup diskettes
creating, 26
Before you begin
installing system software, 92
installing the system, 2
Before you start Setup, 22
BIOS
configuring, 63
Setup
starting, 64
BIOS Parameters, 98
C
Cables
connecting, 10
Change the Ambient Heat
Threshold, 57
Change the Polling Interval, 56
Change the Temperature Scale, 52
Changing
default video display driver, 30
Checking the system, 18
troubleshooting, 82
Chipset Screen, 72
DRAM Type, 72
Graphics Aperture, 72
Command queuing
disabling, 38
Computer information, 22
Configuration
RAID disk drives
additional, 35
standard, 33
Configure the Audible Alarm
Operation, 51
Configuring
additional drives for the RAID
disk array, 32
BIOS, 63
LanSafe UPS software, 37
system, 29
video display, 30
Configuring the BIOS
Advanced Screen, 69
Chipset Screen, 72
Exit Screen, 77
Features Screen, 73
Info Screen, 65
Main Screen, 65
Setting the CPU speed, 79
starting BIOS setup, 64
Connecting
cables, 10
Correcting video display problems,
30
CPU speed
setting, 79
102
Creating
emergency repair disk, 26, 39
system software backup
diskettes, 26
Customer support, ix
FAXLink, x
hardware, ix
Intergraph Bulletin Board
Service, ix
more options, x
software, ix
telephone, x
World Wide Web, ix
D
Default video display driver
changing, 30
Defeating the Intruder Alert, 45
Deskside system
setting up, 5
Direct Memory Access (DMA)
channels, 98
Disabling
command queuing, 38
Disk activity LEDs(RAID
systems), 44
Disk drives
additional information, 17
install and label, 13
installing, 12
DMI Console, 61
Document
about, vii
Document conventions, vii
Document organization, vii
Domain controller, 23
E
ECC Memory Monitor, 62
Emergency repair disk
creating, 26, 39
Enable and Disable the Intruder
Alert, 51
103
Primary Master, 67
Primary Slave, 67
Secondary Master, 67
Secondary Slave, 67
System Date, 66
System Time, 66
Manually Reboot the System
Monitor Firmware, 58
MegaRAID Power Console
software
installing, 31
Memory addresses, 99
Microsoft End User License
Agreement (EULA), 25
Miscellaneous hardware
errors, 89
N
Network
errors, 86
information, 23
O
Operating notes
system, 41
Operating system
information, viii
updating, 39, 95
Operating system setup
starting, 25
P
Password, 50
PC Card
hard disk operation, 36
PCMCIA
operation, 36
Peripheral drive
errors, 89
Placing the system, 4
Power requirements, 4
Power supplies
dual 550 watt, 53
104
Power supply
single 300 watt, 54
Pre-installed software, 22
Prepare the system for rack-mount
installation, 6
Preparing for Setup, 22
Q
Quick-Fix Engineering (QFE)
update software, 22, 38
R
RAID disk activity LEDs, 44
RAID disk drives
configuration
additional, 35
standard, 33
RAID hardware information, 32
RAID Section Menus
using, 58
RAID status information, 49
Reinstalling
system software, 91
Reserve an IRQ, 100
resource settings, 100
S
Security role for Windows NT
Server system, 23
Service Packs for the operating
system, 39, 95
Set the System Monitor Firmware
Password, 56
Setting
CPU speed, 79
Setting up
deskside, 5
hardware, 1
software, 21
Setup
before you start, 22
finishing operating system, 26
preparing for, 22
starting, 25
Welcome, 26
Software
pre-installed, 22
setting up, 21
support services, ix
Software products
installed on system, 92
Starting
BIOS Setup, 64
operating system setup, 25
system, 42
Status LEDs, 43
Stopping
system, 42
System
boot errors, 83
checking, 18
configuring, 29
ergonomics, viii
finding hardware information,
viii
install into a rack, 6, 7
placing, 4
power errors, 82
prepare for rack-mount
installation, 6
software
backup diskettes, 26
Quick-Fix Engineering
(QFE) updates, 22
starting, 42
status information, 48
stopping, 42
troubleshooting, 81
using system resources, 97
System alert
using, 45
System BIOS
updating, 79
System resources, 98
Direct Memory Access (DMA)
channels, 98
Input/Output (I/O addresses:,
99
105
VGA mode
starting system in, 31
Video
errors, 86
Video display
changing the default driver, 30
configuring, 30
correcting problems, 30
View LCD Board Information, 56
View Power Distribution Board
Information, 55
View RAID Configuration
Information, 60
View SCSI ID Information, 60
View the Fan Status, 53
View the internal
temperature, 60
temperatures, 52
View the Internal Heat Threshold,
61
View the Last POST Results, 60
View the Power Supply Status, 53
View the State of the System
Monitor Firmware when Last
Rebooted, 58
View the System Power Status, 55
View the Voltage Status - 550
Watt Power Supplies Only, 55
W
Welcome, 26
repair disk, 26
Version Manager, 26
Windows NT Server
domain controller, 23
Emergency Repair Disk, 39
installing, 94
Last Known Good option, 30
security role for system, 23
World Wide Web, ix
106
Date Returned
Serial No.
(On white bar code ID plate under top cover)
(From Intergraph Customer Response Center)
RGA No.
From
Customer Name
Customer Contact
Phone
Mail Address
NOTE
All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty
service.
WARNING
Back up disk drives before returning equipment. Intergraph is not responsible for data
lost in shipping or repair process.
Warranty Procedure
Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for
repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the
malfunctioning equipment.
1.
Determine the serial number of the system. The serial number is located on the white bar code
identification label on the back of the base unit.
2.
Call the Intergraph Customer Response Center at 1-800-633-7248, and identify your call to the
operator as a Warranty Call. After giving the operator the serial number of the system, you will be
assigned a RGA log number.
3.
Complete the RGA Form on the previous page, entering the RGA log number obtained from the
Customer Response Center. Ensure that the address in the From section is the location to which you
want the equipment to be returned.
4.
Place the RGA form in the box containing the equipment. This form must accompany returned
equipment.
5.
Secure a Repair Depot address label from the next page to the box containing the equipment.
6.
When the service activity has been completed by Intergraph, the repaired or replaced equipment will be
shipped to the address listed on the RGA Form.
NOTE
Parts damaged during shipping and parts not covered by the warranty are liable for repair
charges.
TO
TO
TO