MRS_Deployment

Scenario1:

t-code mrss/plboorgm:
MRS runs fully integrated as an Add-On to SAP ERP/CRM for system service, plant
maintenance and project businesses. Optimization of resource assignment
according to e.g. travel times, priorities and qualifications, resource utilization.

UseCases:
Visualize crossORG-Planning situation, Optimize ServiceTechnicians travel
time&SLA fulfillment, planResources like humans&tools,
mapQualification&Availability of Technician for ServcieOrderDemands &
damandRelationships@WorkCenters/TechnicianTeams
Ex: identifyDemand, to createOrder, to scheduleWorkCenter, to
scheduleTechnicians&Tools, & to orderConfirmation.
Roles: Employee (create resource request, fulfill resource request, & assign
resources to requests) , DemandRequester (createDates_Durations_reuiredProfile),
ContactPerson ( EmployeeSearch, accept/decline resourceOffers, &
processAssignedDemands) & ResourcePlanner (transfer demands to
resourcePlanner).

@Masterdata
createEmployee_BusinessPartner for availability & qualificaitons
Maintain workSchedule for Employee/Technician
Maintain Technician qualifications&qualificationCatalogs
Maintain tools like material & equipment

Maintain resourcePanning_structure for technicianWorkCenter for

resourcePlanningNode, assign resourcePlanner & assignContactPerson.

Define required qualifications

Search for employees
Offer resources
Accept or decline resource offers
Accept and execute assignment
Monitor execution

Field Service:

Request service /Work identification

Create order and make an appointment
Create assignments and resolve conflicts
Accept and execute assignment
Monitor execution

@Order
Assign of group (work center)
Rough schedule
Plan durations
Require qualifications
Require tools
Location (e.g. customer address, address of technical object)
Time Window (can also manually be fixed in MRS)
SLAs
Planned duration
Required qualifications

Relationships between orders/operations

Preferred technician
Manually fixed technician

@Technician
Availability including breaks
Start location (home address)
Qualifications
@Dispatching
Assign of technician/team
Fine scheduling
Assign tool resources
Execute monitoring

UAT:
AddQualification: Open MRS scheduling Page and see Service orders flown from
CRM

OrderAvailability@PlanningBoard: Open MRS scheduling Page and check available

Service orders from CRM

DisplayScheduled/Unscheduled ServiceOrders: View scheduled/Non-Scheduled

Service Orders in MRS

DisplayService-Technician_qualification: Check assgined Qualifications of given

Technician
CheckSuitable Resources: Planning Board shows suitable resources based on
Technician Qualification

Check parts availablity in MRS planning board: Parts Availabilty Information will be
displayed from backend CRM system Logic

WorkAssignment: Assign the demand item to the resource

WorkSchedule: Schedule one item in Bay, which is created as resource

TechnicianComments: Display comments of Technician who is created as

BusinessPartner in CRM system. OrderPriority: Check Demands to execute

CustomerComments: Check customer descriptions in Demanded items.

ExecuteReports: Check and Export MRS Reports as Excel
SAP Notes:
1380854 - MRS 700: Integrate MRS with CRM Service Orders
1400459 - MRS 700: Installing MRS Optimizer
780143 - MRS: Release strategy