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Essentials of
Organizational Behavior, 11/e
Stephen P. Robbins & Timothy A. Judge
Chapter 15
Organizational Culture
Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall
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Organizational Culture
15-3
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Culture
Organizational culture is
concerned with how
employees perceive an
organizations culture, not
whether or not they like it
Descriptive
Job Satisfaction
Measures affective
responses to the work
environment: concerned
with how employees feel
about the organization
Evaluative
Strong Cultures
15-7
Defines Boundaries
Conveys a Sense of Identity
Generates Commitment Beyond Oneself
Enhances Social Stability
Sense-making and Control Mechanism
Culture as a Liability
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Barrier to Change
Barrier to Diversity
Culture seeks to minimize diversity
Can embed prevalent bias and prejudice
Creating Culture
15-10
By hiring and keeping those who think and feel the same way
they do
A Socialization Model
15-12
Intense Programs
Moderate Programs
Culture is transmitted to
employees through:
Stories provide explanations
Rituals reinforce key values
Material Symbols convey
importance
Language identify and
segregate members
A strong culture with high risk tolerance, low-tomoderate aggressiveness, and focuses on means as
well as outcomes is most likely to shape high ethical
standards
Managers must be visible role models
Communicate ethical expectations
Provide ethical training
Visibly reward ethical acts and punish unethical ones
Provide protective mechanisms
15-17
Global Implications
15-18
Keep in Mind
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Summary
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