JAYKUMAR BHATT

13, MIHIR BUNGLOWS, NEAR MAHI CANAL, PIJ ROAD,

NADIAD 387002, GUJARAT, INDIA
PHONE- +91-268-329-4411, MOBILE- +91-960-126-7894
EMAIL ID - jaybhatt7@gmail.com , jay.bhatt@aol.in

Motivated & Personable Professional with multiple college degrees and talent for quickly Mastering Technology
and Process.
Diplomatic and Tactful with professionals at all levels. Accustomed to handling sensitive, confidential records.
Flexible and Versatile to work under pressure & maintain its quality.
Poised and Competent with ability to easily transcend cultural differences.
Background in Marketing and Sales of financial services, with strong emphasis on Team Management.
Consistently exceeding Customer Service expectations.
Skilled in Developing and Implementing standardized Policies and Procedures.

Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Operations Management
Procurement

Customer Service Enhancement

Market Analysis
Written Correspondence
Administration

Teambuilding & Training

Planning and Implementing
Marketing & Sales
Professional Presentation

Professional Experience
TATA Consultancy Services Limited Vadodara, Gujarat
Business Process Lead

May11

TATA Consultancy Services is associated with The Nielsen Company, which is worlds top notch Market Research
Organization, providing services to more than 200 countries around the world. Joined the company with the Emerging
Business Department, which is responsible for exploring the emerging markets of the world.
Contributions:

Managing daily operation/production at the floor to achieve daily SLA.

Monitoring & reporting on standards & performance targets.

Mentoring and training up junior and new staff.

Initializing activities to improve the production quantity & quality of the team.

Review and sign off on requirements, process flows, gaps, and design documents.

Engage project manager, team members, and SMEs in conversations about the system functionality, business
process changes, and gap recommendations.

Engage the Project Management and other groups as necessary to discuss and/or socialize the changes in business
processes, organizational design, and solutions to gaps.

Cross cultural communication with clients from different parts of the world.

Motivating and guiding the team to provide timely project deliverables.

Preparing the evaluation sheets for the team and presenting them to the Management.

H. M. Patel Centre For Medical Care & Education Karamsad, Gujarat

Aug09 Aug10

Executive
Assisted General Manager of Extension Programmes Department in management of various projects and services
provided at the hospital. Foster an environment in which patients enjoy high levels of service and employees are
motivated to deliver top performance. Manage Cashless Services & Operations to ensure friendly and efficient delivery
of services.
Contributions:

Business Development Activities Business liaison i.e. Corporate and TPA/Insurance Companies.

Successfully planned & implemented the process and structure of Cashless Services.

Defined a streamlined process to decrease the friction in providing quality services.

Provided process orientation & training to the concerned staff to ensure smoother services.

Coordinated with the IT department to create a system module for Cashless Services.

Every patient consulted personally to ensure the service satisfaction.

Coordinating for the collection of claims from the respective Business Client.

Preparation of Weekly, Monthly, Quarterly & Annual report to regularly update the board members.

Kotak Life Insurance Limited - Anand, Gujarat

Nov07 May08

Sales Manager
Management position required to lead and handle individuals. Motivated prospective individuals to attend the IRDA
training and getting certified as a Life Advisor. Regular monitor and follow up the sales inquiries by probable clients.
Contributions:

Completed the On Job Training within the given time limit

Constant followed up with the prospective sales inquires to increase sales.

Worked on the leads provided by the organization and by cold calling to probable business clients.

Recruiting individuals on the basis of the eligibility criteria of IRDA

Motivated and trained the life advisors for opening and closing the sales call.

Maintaining Relations with the Advisors and Generating Business through them.

Initiating Sales Promotion and Marketing Activities in the area to generate inquiries and leads.

Provided refresher training to the advisors to regenerate the reduced business volume.

Religare Securities Limited Nadiad, Gujarat

Relationship Manager

May07 Oct07

Provide financial expertise in equity & commodity market to gain maximum return on investment for the customer.
Manage the customer portfolio by coordinating with the financial experts of the organization and provide regular
updates to the customer.
Contributions:

Marketing & Operations

Direct Selling & Lead Generation

New Business Development

Equity, Commodity, Mutual Fund & IPO

Acquire clients and generating business through them.

Managing operations during the office hours

Customer Service and resolving the operations issues

Education and Training

Department of Business and Industrial Management
Veer Narmad South Gujarat University, Surat, Gujarat

2005 to 2007

Master of Business Administration Marketing Management

Summer Project

Winter Project

A study of Reliance Retailers Satisfaction in Nadiad and Anand Cities at Reliance

Communications Ltd., Baroda.
Comparative Analysis of Car Finance Department of ICICI BANK & HDFC BANK.

Data Analysis was done with the help of SPSS software specially designed for
research purpose.

Training: Completed seminars & workshops for research analysis, business analysis, import export management,
marketing communication, time management, and leadership skills.

T. J. Patel Commerce College

Gujarat University, Nadiad, Gujarat

2002 to 2005

Bachelor of Commerce Advance Accountancy

PROJECT TITLE: English Grammar Competition
Activities

Member of Core Committee Coordinated the examination process.

Gathering students of 10th /11th /12th STD from Rural and Urban areas of Kheda District.
Designed a blueprint for the examination detailing the layouts and space allocations for different activity.
Approaching the schools and providing information to the students.

Key Learning/Achievements

Number of Students gathered was more than 1600.

Special appreciation for organizing such event on District level.

Computer Knowledge
Operating System

- Windows 98/2000/XP/NT/Vista/Windows 7

Application Software

- Microsoft Office Tools, Adobe Photoshop

Languages
English, Gujarati, Hindi & French (Learning)