Table 3.

1
Respondents education and satisfaction of the quality of rice
Product

Education level

Rice

Illiterate
school Level
College level
Total
Illiterate
school Level
College level
Total
*Significant at 5% level

Sugar

24
32
44
100
24
32
44
100

Mea
n
3.17
2.94
2.77
2.92
3.63
3.56
4.91
4.17

Std.
Deviation
.868
.878
1.008
.939
1.469
1.045
6.095
4.173

F
value

Sig.
value

1.384

.255*

1.240

.294*

Table 3.2
Respondents occupation and satisfaction of the quantity rice
Product
Rice

Occupation

N
9

Mea
n
3.11

Std.
Deviation
1.054

Std.
Error
.351

Daily wages
earner
Government
Employee
Private
employee
House wifes
Retired
person
Business
Total

20

2.80

.616

.138

19

2.79

1.084

.249

38
2

2.92
4.00

.941
1.414

.153
1.000

12
10
0

3.00
2.92

1.044
.939

.302
.094

Sig.Value

.750

.588 *

*Significant at 5% level
Table 3.3

Rice

Respondents of Monthly income group

Product
Monthly
N
Mea
Std.
income
n
Deviati
on
Upto
11
3.18
.982
Rs.5,000
Rs5,00124
2.79
.977
Rs.10,000
Rs.10,00011
2.55
.688
Rs.15,000
Above 15000
15
3.00
.845
Nil
39
3.00
1.000
Total
100
2.92
.939
*Significant at 5% level

Std.
Erro
r
.296
.199
.207
.218
.160
.094

.
856

Sig.Value

.494*

Table 3.4
Educational
Level
Opening time of FPS

Illiterate
school Level
College level
Total

Working time of FPS

Illiterate
school Level
College level
Total

Closing time of FPS

Illiterate
school Level
College level
Total

Mea
n

24
32
44
10
0
24
32
44
10
0
24
32
44
10
0

Std.
Error

3.54
3.25
2.55
3.01

Std.
Deviatio
n
.833
.842
1.190
1.087

Sig Value

.170
.149
.179
.109

8.89
0

.000*

3.63
3.63
2.89
3.30

.770
.871
.920
.937

.157
.154
.139
.094

8.86
4

.000*

3.71
3.50
3.11
3.38

.806
.880
.945
.919

.165
.156
.143
.092

3.86
7

.024*

*Significant at 5% level
Table 3.5
N
Opening time of FPS

Working time of FPS

Closing time of FPS

Upto Rs.5,000
Rs5,001Rs.10,000
Rs.10,000Rs.15,000
Above 15000
Nil
Total
Upto Rs.5,000
Rs5,001Rs.10,000
Rs.10,000Rs.15,000
Above 15000
Nil
Total
Upto Rs.5,000
Rs5,001Rs.10,000
Rs.10,000Rs.15,000
Above 15000

Mean

11
24

2.82
2.83

Std.
Deviation
1.079
1.129

Std.
Error
.325
.231

11

2.64

1.286

.388

15
39
100
11
24

2.93
3.31
3.01
3.27
3.42

.961
1.030
1.087
1.191
.881

.248
.165
.109
.359
.180

11

3.09

.701

.211

15
39
100
11
24

3.00
3.41
3.30
3.27
2.96

.926
.966
.937
1.104
1.083

.239
.155
.094
.333
.221

11

3.09

.944

.285

15

3.47

.743

.192

Sig Value

1.337

.262*

.743

.565*

3.185

.017*

Nil
Total
*Significant at 5% level

39
100

3.72
3.38

.686
.919

.110
.092

Table 3.6

N
Opening time of FPS

Hut
Tiled
Terraced
Total
Working time of FPS
Hut
Tiled
Terraced
Total
Closing time of FPS
Hut
Tiled
Terraced
Total
*Significant at 5% level

32
37
31
100
32
37
31
100
32
37
31
100

Std.
Std.
Mean Deviation
Error
3.47
.950 .168
3.19
.811 .133
2.32
1.194 .214
3.01
1.087 .109
3.63
.793 .140
3.32
1.082 .178
2.94
.772 .139
3.30
.937 .094
3.84
.723 .128
3.46
.869 .143
2.81
.873 .157
3.38
.919 .092

Sig Value
11.594

.000*

4.589

.012*

12.675

.000*

Table 3.7
N
Opening time of FPS

21-30
31-40
41-50
Above
50
Total
Working time of FPS
21-30
31-40
41-50
Above
50
Total
Closing time of FPS
21-30
31-40
41-50
Above
50
Total
*Significant at 5% level

Mean
33
43
16
8

2.36
3.33
3.31
3.38

Std.
Deviation
1.113
.944
1.014
.744

Std.
Error
.194
.144
.254
.263

100
33
43
16
8

3.01
2.82
3.51
3.44
3.88

1.087
.882
.935
.892
.354

.109
.154
.143
.223
.125

100
33
43
16
8

3.30
2.76
3.70
3.50
4.00

.937
.830
.803
.894
.535

.094
.145
.122
.224
.189

100

3.38

.919

.092

F
6.839

Sig
Value
.000*

5.386

.002*

10.356

.000*

Table 3.8
Gende
r
Male

Time factors
Opening time of FPS

Female
Working time of FPS

Male
Female

Closing time of FPS

Male
Female

N
1
8
8
2
1
8
8
2
1
8
8
2

Mea
n
3.22

Std.
Deviation
.878

2.96

1.127

3.61

.979

3.23

.920

3.50

.985

3.35

.908

t
value

Sig. value

.914

.363*

1.566

.121*

.610

.543*

*Significant at 5% level

Time factors
Opening time of FPS

Marital
Status
Married
Unmarried

Working time of FPS

Married
Unmarried

Closing time of FPS

Married
Unmarried

Table 3.9
N
Mea
n
8
3.21
1
1
2.16
9
8
3.37
1
1
3.00
9
8
3.56
1
1
2.63
9

Std.
Deviation
.932
1.302

t
value

Sig. value

3.327

.003

1.561

.122

4.276

.000

.968
.745
.822
.955

*Significant at 5% level
Table3.10
Time factors
Opening time of FPS

Pearson
Correlation

Opening time
of FPS
1

Working time
of FPS
.552**

Closing time of FPS

.552**

Sig. value
Respondents
100
Pearson
.552**
Correlation
Working time of FPS
Sig. value
.000
Respondents
100
Pearson
.552**
Correlation
Closing time of FPS
Sig. value
.000
Respondents
100
**. Correlation is significant at the 0.01 level (2-tailed).

.000
100
1

.000
100
.453**

100
.453**

.000
100
1

.000
100

100

Table 3.11
Correlations

Day and hours

of opening
Contact no.of
dealer
Complaint
number
Stock details

Entitlements of
BPL cardholers

Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)

Day
and
hours
of
openin
g
1

Contac
t no.of
dealer

Complain
t number

Stock
detail
s

-.112

-.060

.141

-.014

.266
100
1

.552
100
.505**

.163
100
.315**

.887
100
.315**

.266
100
-.060

100
.505**

.000
100
1

.001
100
.420**

.001
100
.143

.552
100
.141

.000
100
.315**

100
.420**

.000
100
1

.157
100
.365**

.163
100
-.014

.001
100
.315**

.000
100
.143

100
.365**

.000
100
1

.887

.001

.157

.000

100
-.112

Entitlements of BPL
cardholers

N
100
100
**. Correlation is significant at the 0.01 level (2-tailed).

Table 3.12

100

100

100

Correlations

Regularly
distributed

Increas Increas
Proper
e the
e the
informatio quality quantit
n to
of rice
y of
Regularly cardholder and kerosen
distributed
s
wheat
e
1
.040
-.086
-.125

Pearson
Correlation
Sig. (2-tailed)
.693
N
100
100
Proper
Pearson
.040
1
information to
Correlation
cardholders
Sig. (2-tailed)
.693
N
100
100
Increase the
Pearson
-.086
.308**
quality of rice and Correlation
wheat
Sig. (2-tailed)
.395
.002
N
100
100
Increase the
Pearson
-.125
.355**
quantity of
Correlation
kerosene
Sig. (2-tailed)
.216
.000
N
100
100
Increase the
Pearson
.000
-.137
quantity of sugar Correlation
Sig. (2-tailed)
.998
.175
N
100
100
Regular monthly Pearson
.170
.186
distribution
Correlation
Sig. (2-tailed)
.090
.064
N
100
100
**. Correlation is significant at the 0.01 level (2-tailed).

Table 3.13

Increase the
quantity of
sugar
.000

Regular
monthly
distribution
.170

.395
100
.308**

.216
100
.355**

.998
100
-.137

.090
100
.186

.002
100
1

.000
100
.340**

.175
100
.061

.064
100
.187

100
.340**

.001
100
1

.549
100
.015

.062
100
.337**

.001
100
.061

100
.015

.878
100
1

.001
100
-.002

.549
100
.187

.878
100
.337**

100
-.002

.981
100
1

.062
100

.001
100

.981
100

100

Model

Unstandardize
d Coefficients
B

(Constant)

1.23
5
-.053
.465
.267
-.125

Std.
Error
.402

Standardize
d
Coefficients
Beta

t
valu
e

Sig. value

3.071

.003

Day and hours of opening

.074
-.061
-.716
Contact no.of dealer
.099
.429 4.720
Stock details
.074
.336 3.602
Entitlements of BPL
.098
-.116
cardholders
1.265
Dependent Variable: Complaint number
Independent variable:Day and hours of opening, Contact no.of dealer, Stock details and
Entitlements of BPL cardholders
R value
: 0.587
R Square value
: 0.345
Adjusted R Square : 0.317
F statistics (4,95)
: 12.503
Sig. value
: 0.000
*Significant at 5% level

.476
.000
.001
.209

Table 3.14

Model

Unstandardize
d Coefficients
B

(Constant)

1.57
8
.066
.189

Std.
Error
.446

Standardize
d
Coefficients
Beta

t
valu
e
3.539

Sig. value

.001

Regularly distributed
.074
.087
.901
.370
Increase the quality of rice and
.088
.213 2.139
.035
wheat
Increase the quantity of kerosene
.243
.091
.281 2.669
.009
Regular monthly distribution
.026
.072
.037
.361
.719
Dependent Variable: Proper information to card holders
Independent variable:Regularly distributed, Increase the quality of rice and wheat, Increase the quantity of
kerosene
and Regular monthly distribution
R value
: 0.419
R Square value
: 0.176
Adjusted R Square : 0.141
F statistics (4,95)
: 5.057
Sig. value
: 0.001
*Significant at 5% level

Table 3.14
Age

21-30

31-40

41-50

Above 50

Total
Source: Primary data

Respondents
Age
Borrow ration
card
Respondents
Age
Borrow ration
card
Respondents
Age
Borrow ration
card
Respondents
Age
Borrow ration
card
Respondents
Age
Borrow ration
card

Borrow ration card from

others
Yes
No
10
23
30.3%
69.7%
45.5%
29.5%

Total
33
100.0%
33.0%

4
9.3%
18.2%

39
90.7%
50.0%

43
100.0%
43.0%

5
31.3%
22.7%

11
68.8%
14.1%

16
100.0%
16.0%

3
37.5%
13.6%

5
62.5%
6.4%

8
100.0%
8.0%

22
22.0%
100.0%

78
78.0%
100.0%

100
100.0%
100.0%

Table 3.15
Occupation * Borrow ration card from others Cross tabulation

Occupation

Daily wages earner

Government
Employee

Private employee

House wifes

Retired person

Business

Total

Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others
Count
% within Occupation
% within Borrow
ration card from others

Borrow ration card from

others
yes
No
0
9
.0%
100.0%
.0%
11.5%

Total
9
100.0%
9.0%

3
15.0%
13.6%

17
85.0%
21.8%

20
100.0%
20.0%

10
52.6%
45.5%

9
47.4%
11.5%

19
100.0%
19.0%

9
23.7%
40.9%

29
76.3%
37.2%

38
100.0%
38.0%

0
.0%
.0%

2
100.0%
2.6%

2
100.0%
2.0%

0
.0%
.0%

12
100.0%
15.4%

12
100.0%
12.0%

22
22.0%
100.0%

78
78.0%
100.0%

100
100.0%
100.0%

Table 3.16
Monthly income * Borrow ration card from others Crosstabulation
Borrow ration card from
others
yes
No
Monthly income
Upto Rs.5,000
Count
2
9
% within Monthly
18.2%
81.8%
income
% within Borrow
9.1%
11.5%
ration card from others
Rs5,001-Rs.10,000 Count
6
18
% within Monthly
25.0%
75.0%
income
% within Borrow
27.3%
23.1%
ration card from others
Rs.10,000Count
2
9
Rs.15,000
% within Monthly
18.2%
81.8%
income
% within Borrow
9.1%
11.5%
ration card from others
Above 15000
Count
3
12
% within Monthly
20.0%
80.0%
income
% within Borrow
13.6%
15.4%
ration card from others
Nil
Count
9
30
% within Monthly
23.1%
76.9%
income
% within Borrow
40.9%
38.5%
ration card from others
Total
Count
22
78
% within Monthly
22.0%
78.0%
income
% within Borrow
100.0%
100.0%
ration card from others

Total
11
100.0
%
11.0%
24
100.0
%
24.0%
11
100.0
%
11.0%
15
100.0
%
15.0%
39
100.0
%
39.0%
100
100.0
%
100.0
%

Table 3.17
Types of house * Borrow ration card from others Crosstabulation

Types of house

Total

Hut

Count
% within Types of
house
% within Borrow
ration card from others
Tiled
Count
% within Types of
house
% within Borrow
ration card from others
Terraced Count
% within Types of
house
% within Borrow
ration card from others
Count
% within Types of
house
% within Borrow
ration card from others

Chi-Square Tests
Factors
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
*Significant at 5% level

Borrow ration card from

others
yes
No
6
26
18.8%
81.3%

Total
32
100.0%

27.3%

33.3%

32.0%

8
21.6%

29
78.4%

37
100.0%

36.4%

37.2%

37.0%

8
25.8%

23
74.2%

31
100.0%

36.4%

29.5%

31.0%

22
22.0%

78
78.0%

100
100.0%

100.0%

100.0%

100.0%

Val
ue
.
a
462
.460
.451
100

d
f
2

Sig.
value
.794*

2
1

.795
.502