E LIZABETH S TILL

3016 Elizabeth Lane | Snellville, GA 30078 | H: 770.985.6900 C: 404.324.7173 | stillpittman@yahoo.com

SENIOR BUSINESS SYSTEMS ANALYST & DATA DEVELOPMENT ENGINEER

Information Management | Training Material Development | Information Architecture
Accomplished business analyst of information technology systems and projects, offering over 20 years of key
experience. Practiced in successful database development and management with proven ability to execute
strategies which support business and financial objectives. Expertise in translating customer requirements into
system and functional specifications used as the structure for product design and development. Highly skilled
technical writer with experience in RFI / RFP, design, system, and product requirement documents. Experienced in
creating functional training materials on hardware / software products and conducting instruction sessions for end
users. Highly personable and self motivated professional with the versatility to work among diverse groups and
handle complex issues. Additional strengths include:

 Team collaboration and leadership skills  Project planning and execution

 Relational database management
 Joint application development
 Management and customer presentations
 PL/SQL, T-SQL, and COBOL, web development
 Requirements gathering
 Change management and analysis
 Business meeting facilitation
 Fare Collection Methodology
 Data mapping, conversion and migration
 Software Development Lifecycle

PROFESSIONAL EXPERIENCE

ACS TRANSPORT SOLUTIONS, INC., Norcross, GA

Business Analyst and Lead Technical Writer (2005-2009)
Focused and skillful information analysis and management across multiple channels while effectively
communicating change and process improvements. Expertly assess and create design documents, making them
cross functional and transferable between projects and divisions. Superior knowledge in technical material
development and applications training. Duties:

• Lead technical consultant for sales and design divisions, facilitating processes from inception to completion by
translating customer requirements into design specifications, writing preliminary/final design reviews, and
customizing system design/functional specifications
• Liaison between internal and external clients including hardware and software personnel to insure seamless
performance and connectivity through coordinating departmental functions, writing test scripts for factory
acceptance, and participating in applications testing
• Coordinating end-user training programs, creating instruction manuals, and conducting coaching sessions for
customers on ACS proprietary products
• Creating documentation regarding ACS client networks and working with the network engineers to define and
document network topologies
• Performing focused and skillful information analysis and management across multiple channels while effectively
communicating change and process improvements
• Assessing and creating design documents, making them cross functional and transferable between projects
and divisions
• Becoming a subject matter expert on all hardware and software in order to develop technical material and
applications training

MATRIA HEALTHCARE, INC., Alpharetta, GA

Client Data & Business Analyst (2004-2005)
Developed working knowledge of information systems management and established essential client relationships,
enabling high quality documentation for specifications and business requirements. Standardized and enhanced
current mapping procedures to facilitate importation of data and decrease turnaround time. Provided estimates of
time and costs for projects.
 ELIZABETH STILL, PAGE TWO
H: 770.985.6900 C: 404.324.7173 | stillpittman@yahoo.com

THE MYERS GROUP, Snellville, GA

Database Analyst (2002-2004)
Conducted market research analysis for healthcare industry. Created SQL coding facilitating the streamlining,
stratification and integrity of multiple databases. Performed report writing and data analysis using SPSS, Access,
and Excel and coordinated with project managers to ensure that research samples were effective and viable.

Created and tested surveys, including mail (paper), phone (CATI), and Internet. Performed report writing and data
analysis using SPSS, Access, and Excel.

COMPUTER HORIZONS CORPORATION, Atlanta, GA

Business Analyst & Consultant (2000-2002)
Project manager and lead consultant executing project scope, designing business and system requirement
templates, and serving as lead analyst on mid-size projects (2-4 months in duration.) Utilized technical writing skills
to create scripted test plans / cases, and use case templates in addition to updating technical specifications and
performing integration testing using PL/SQL.

SUN STATES INSURANCE GROUP, Atlanta, GA

Business Systems Analyst (1999-2000)
Efficiently managed communications between information systems and the claims, accounting and personnel
departments, ensuring effective data collection, analysis, design, and documentation. Composed queries on the
AS400 (HP3000) for management and subsidiary reporting.

MEDICAL ASSURANCE, INC., Birmingham, AL (now ProAssurance)

Senior Business Systems Analyst (1990-1999)
Summary:
• Participated in full life cycle development:
o Requirements gathering
o Functional analysis and design
o Coding and implementation
o Testing of new and modified applications
o Facilitating business meetings (JAD)
o Documentation of all new and modified applications
o End-user training on all new and modified applications

Business Analyst (System Migration) – 18 months (1998-1999)

• Determined overall system requirements regarding migration of all data from legacy mainframe system to a
client-server platform (Oracle).
• Functioned as co-lead of conversion team which mapped and migrated all Claims and Underwriting data
from the mainframe to a client-server platform (Oracle, PL/SQL).
• Trained in PowerBuilder and Oracle for a year in anticipation of this data conversion.

Systems Analyst – 9 years (1990-1999)

• Functioned as IT department’s main point of contact for Claims department. Developed new Claims
systems as required for acquired insurance companies. Integrated acquired companies’ data into existing
databases. Developed and maintained all Claims applications.
• Developed and maintained online and off-line programs pertaining to HR, Payroll, Accounting,
Policyholder Services, Agency, and Underwriting. All coding done in COBOL and run on Wang
mainframe.
• Maintained close interaction with end users to determine needs, develop enhancements and new
programs, and meet training requirements.
• Extracted and converted data from mainframe COBOL files to Microsoft Access; maintained data in Access
environment.
• Wrote applications for migrating data from mainframe to proprietary system
 ELIZABETH STILL, PAGE THREE
H: 770.985.6900 C: 404.324.7173 | stillpittman@yahoo.com

EDUCATION

UNIVERSITY OF ALABAMA AT BIRMINGHAM – BA, English (1997)

TECHNICAL EXPERTISE

MS Office Suite (Word, Excel, PowerPoint), Crystal Reports, PL / SQL, T-SQL, PowerBuilder, JAD, Oracle, Visio,
COBOL

INDUSTRY EXPERIENCE

Insurance, Healthcare, Telecom, Fare Collection, Construction, Utilities