Mike L.

Chavez

2128 Hilton Head Drive

ROUND Rock, Texas, 78664

Home Phone: (512) 296-2947

mikechavez@clearwire.net

Career Objective

Continue to challenge my proven ability to adapt to the changing technology

landscape and apply my Information Technology experience, knowledge, and skills
towards real solutions.

Summary of Qualifications

• Demonstrated abilities to facilitate technical evaluation of complex design

solutions
• Understanding of appropriate analysis and design principles
• Ability to effectively architect complex software solutions
• Extensive knowledge and experience with application development
methodologies and tool sets
• Effective collaboration skills and ability to work in a team environment
utilizing experience gained working with other IT professionals, vendors,
consultants, and business partners
• Thorough knowledge and experience with application development
methodologies and tool sets
• Demonstrated understanding of project management principles and
techniques

Work Experience

05/2005 – 02/2009 Application Developer II Starbucks Coffee Company

• Worked with IT and vendors to coordinate design of IT applications and related

components in Starbucks environment
• Collaborated with business partners to provide recommendations for
technology decisions, including package selection and systems design and
modification
• Maintained technical systems configuration documentation and procedures,
such as application installation, business continuity, systems integration for IT
applications and tools
• Developed standards, guidelines, processes and procedures, standard
configurations, and installation and support guidelines and participated on
cross-functional project teams, providing subject matter expertise and
ensuring that new system objects are supported by assisting in the
development of administrative procedures
 • Worked with BUIT and IT groups to define business requirements and
coordinate application and system enhancements and participated in test plan
development and conducts and coordinated with IT partners to test system
fixes, enhancements, changes and implementations, in order to ensure
functionality and user acceptance
• Successfully implemented IT Request Management software (NewScale
Request Center) at Starbucks for ordering and provisioning of all Starbucks IT
services and products
• Successfully implemented VISTA Aperture Data Center Configuration Manager for
Starbucks server management environment

Work Experience (cont.)

04/2002 – 05/2005 Capacity Planner Starbucks Coffee Company

• Responsibility included establishing resource utilization profiles for reporting

and analysis. This was accomplished by working with UNIX and Windows
administrators and engineers to schedule batch jobs for gathering data
statistics.
• Configured and managed BMC’s Patrol Performance software used to gather
real-time statistics for SUN, UNIX, and Windows server environments.
Successfully used the analytics to provide disk growth up to three years for
the SAP and ORACLE application environments.
• Developed forecasting reports that were used during budget time frames
when ordering capacity for UNIX and SUN server environments. Monitored
operational status of systems to work with system and application owners to
perform root cause analysis when irregularities occurred such as spikes in disk
usage or memory decline due to run-away processes.

06/1998 – 04/2002 Senior Production Control Analyst Starbucks Coffee

Company

• Responsible for developing and executing project plans for major

infrastructure platform upgrades (i-Series, UNIX, SUN, Windows) that required
significant outage and mitigation to protect and mange the production
environment
• Documented production control procedures and trained peers and
subordinates on using production control software tools
• Provided on-call level 2 support for all production batch environments
• Worked with programmers and developers on implementing and documenting
changes to the production application environments through established
Change Management processes

1989 – 1998 Production Control Supervisor and Team Leader Van Waters & Rogers Corporation

• Managed production control activities in an IBM MVS mainframe, AS400, Unix

environment
• Managed the production environments during major application conversion
projects
• Project team leader for automating the software change migration processes
on all platforms
 • Responsible for team that evaluated and selected software change control
and version control systems
• Developed all production control standards, procedures and made numerous
changes to application recovery techniques
• Worked closely with all application development teams to ensure successful
coordination and implementation of major conversions, version releases, and
new applications
• Team leader for the disaster recovery planning and testing team.

1987-1989 Operations Analyst - Bon Marche

• Responsible for development, maintenance and enhancement of control

language (JCL) for all production jobs
• Wrote procedures and standards for JCL creation
• Maintained and created recovery procedures for all production failures which
lowered lost time to recovery job failures
• Converted all tape datasets to cartridge tapes
• Modified JCL to stop printing unused reports to reduce paper usage

1975 – 1987 Various Roles PACCAR, INC.

• Programmer/Analyst: Consulted with users to determine user requirements

and specifications for on-line and batch systems. Maintained production
application programs. Consulted with other programmers on JCL procedures.
• Production Control Analyst: Created, maintained, and scheduled all production
jobs. Handled recovery of all production failures. Responsible for conversion
and implementation of all production applications from DOS to MVS. Trained
all operations staff on JCL, operating utilities, and job recovery procedures.
• Senior Computer Operator: Maintained performance of production batch jobs
and on-line system availability. Monitored and made recommendations to
improve the job flow of production job streams. Recovered production job
failures. Provided training to junior computer operators on all hardware and
operations software.

Technical Qualifications

SKILL SKILL LEVEL EXPERIENCE

UNIX Commands Intermediate 1 year

BMC Patrol Intermediate 3 years

ITO Intermediate 3 years

HP-OpenView Intermediate 2 years

NNM-Net Node Manager Intermediate 1 years

MOM- MicroSoft Operations Manager Intermediate 3 years

Remedy- Change Problem Managem Advance 10 years

BMC Control M Scheduler Intermediate 4 years

Turnover Scheduler Advance 4 years

BMC Perform / Predict Intermediate 2 years

AS400 – Iseries Advance 4 years

Win9X,NT,2K,XP, SQL Intermediate 8 years

MS Office Tools Intermediate 12 years

MVS,JCL,TSO Advance 15 years

Primus-Knowledge Base Intermediate 1 year

NewScale Request Center Advance 5 years

SharePoint Intermediate 1 year

HTML Beginner 1 year

IIS Intermediate 4 years

SDLC Advance 8 years

ITIL Advance 4 years

Education

• Graduated from Northeast High – Kansas City, Mo.

• Penn Valley Community College – Kansas City, Mo. 1 ½ years
• Multiple HP Technical classes
• Multiple Microsoft Technical classes

Personal and professional references are available upon request