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Discussion tips
There will be lots of discussion steps like this one during the course. Have you
noticed you can filter the comments on FutureLearn? Try using the links below to
switch between all comments, comments by people you are following, the most-liked
comments, and your own comments. Click theActivity icon at the top of the page to
see the latest comments posted across the whole course, or click Replies to see any
comments others have posted in response to you.
Interview nerves
If you are offered an interview it means all your hard work has paid off and you
have made the leap from applicant to real contender. You are likely to be
pleased but also a bit apprehensive.
Most people react to the news of an interview with some degree of anxiety.
Interviews are often regarded as stressful because theres a lot at stake. Theres also
an element of uncertainty and, as human beings, we naturally become nervous when
faced with a situation we arent in control of.
Possible concerns you may have about interviews include things like:
But remember, there are lots of positive messages to be drawn from the prospect of
an interview:
On paper, the selector believes you may have the necessary requirements now you
can convince them!
Its an opportunity to find out more about them, and decide if you want the job or
course.
Youll get valuable interview practice that will be of help in the future.
With a little thought, you can anticipate most of what will come up in the interview and this course will help you to do just that!
What concerns you about interviews?
Remember that at this stage, the people who want to interview you see you as
a strong prospect. They want you to be successful, look forward to meeting
you and know that you are likely to be nervous.
At the start of the day, your interviewers will be looking forward to talking to
enthusiastic and able candidates and to recruiting promising people. They want to be
impressed and get a feel for how well you will fit in. There is nothing worse for
interviewers than to spend a whole day interviewing and have nothing to show for it.
So use the interview to make their task as easy as possible by being friendly and
ready to talk about yourself.
Regardless of their level of experience, interviewers will be matching you to the
criteria they have established for the job or course. This is no mystery; you have
already done this in your application and have met their requirements.
Interviewers are human beings too and will understand just how anxious candidates
can be and will make allowances for this. So dont panic if you have a memory lapse
or if you stumble over an answer occasionally. You may be nervous at the start of the
interview, but you will probably find that your nerves are controllable and subside as
the interview progresses.
In an ideal world your interviewer will be highly trained, experienced, and a good
judge of character. In reality, your interviewer may be some or none of these things.
Whoever you are confronted with, it is up to you to adapt to the situation.
Most interviews are challenging and you will need to demonstrate evidence of your
motivation, thinking and communication skills. But they are also designed to give you
an opportunity to talk about why you are right for the job or course. By preparing for
it, you should be able to take full advantage of that opportunity.
The practicalities
Preparation is the key to a successful interview so dont overlook the practical
details or leave things to the last minute.
Make sure you know where to go and how long it will take to get there. Aim to
arrive at least fifteen minutes early.
Decide what you are going to wear beforehand and try it on for comfort
(theres more information on this next week).
Do your revision. Read over your application and think about the questions
that you might be asked.
Take a copy of your application or CV, and if required, examples of your work.
If you can, try to find out about the format of the interview, how long it will last,
and who will be interviewing you.
If you are making a presentation take a copy along on a memory stick and
hard copy handouts.
Think more deeply about yourself, the role or course, and the organisation or
institution you are applying to.
Most of us experience some nerves in the run up to an interview but if you have
prepared thoroughly and retain a genuine interest and enthusiasm for the job or
course, then you will have done your best - and thats all you can really do!
Try using the web, relevant journals and other media to find out as much as you can
about the place where you will be working or studying. If the interview is for a job or a
vocational course, you should research the employment sector you hope to enter
and the current issues facing the profession.
You can find out a lot about a potential organisation or institution through their social
media channels such as Facebook, Linkedin and Twitter. Look up the name and go
online to find out what theyre doing.
How do they present themselves? What news have they been sharing? These things
are important to them, so theyll be impressed if you mention them in your interview.
It shows youre serious.
To summarise, if you are to be interviewed for a job you should understand:
the organisations aims and values - what does it say in its mission
statement?
how you will fit in with its values. Can you identify its culture?
who its competitors are and how the organisation compares to them
Researching an institution
If you have applied for a course, you may be invited for an interview, although this
varies between departments and at different universities or colleges. If you have
applied to do postgraduate research you will almost always be invited to interview.
Before you attend, you should understand:
the institution and department that you wish to join and its strengths
the aims and values of the institution - what does it say in its mission
statement?
how you will fit in with its values. Can you identify its culture?
the key areas of research currently being undertaken or the structure of the
course
Communication
Willingness to question and listen to others to aid your own understanding and
that of others.
Teamwork
Ability to form relationships at all levels and motivate and support other team
members.
Problem solving
Motivation
Leadership
Having a clear vision that can be translated into action through effective
communication.
Ability to enthuse and influence others by gaining their trust and support.
Confidence / assertiveness
Awareness and tolerance of the diverse needs, feelings and views of others.
Ability to communicate and work with people from different social and cultural
backgrounds and from different countries.
Numeracy
Understanding of the need for high quality customer service and innovative
approaches.
Awareness of how economic and political issues can affect organisations and
their products or services.
what you know about the organisation and the industry or subject area it
operates within
your motivation for applying, along with your work or study preferences and
interests
It may help to note what the recruiter is looking for from the job or course description
and then write down bullet points of how you meet this criteria.
Here are two examples if you are attending an interview for a job
commitment.
If there are time gaps in your application, you should think about how you can
talk about this positively in an interview.
You may have gaps in your application for any number of reasons such as ill health
or exams not going to plan. Perhaps you decided on a career change or took timeout to travel or raise a family.
Be prepared to expand upon what you wrote in your application. Remember, it was
good enough to get you an interview. If you had to overcome any obstacles, describe
how you did this and any coping strategies you developed in the process to show
your problem-solving skills.
Gaps in my application
Explanation
Started a teacher training course but after one
term I realised it wasnt for me so I decided to
leave.
Spent six months working in a call centre developed excellent communication skills. Then
spent three months travelling around Vietnam
and Cambodia - developed organisation,
decision making and problem-solving skills.
Here is an example of a job description and the skills required. Use the discussion to
post a question that you would ask candidates at interview.
About you
A good understanding of the importance of exceptional customer service is essential.
You will have a passion for working with young people in community development
and environmental initiatives, including recycling, composting and energy usage. You
must have an interest in, and good working knowledge of, outdoor activities,
gardening and history.
Good working numeracy and literacy skills are a must, as are Microsoft Office skills.
You must also display excellent communication and organisational skills allowing you
to prioritise effectively. Its essential that you can develop and maintain effective
working relationships with colleagues within the team.
Some final thoughts
Weve reached the end of the first week of How to Succeed at: Interviews.
From this weeks activities, youll now be aware of the importance of thorough
planning and research so that you feel confident and prepared before the interview.
Next week well take a look at how to make sure you perform well on the day.
Getting a head start
If you want to make a start on Week 2 now, visit the To do list. You can always use
the To do icon at the top of the page to see whats coming up or go back to previous
weeks and catch up.
Check your progress
If you wish to check your progress, click on the Progress icon at the top of the page
to see your progress page. This will show what percentage of the course steps you
have marked as complete.
If you havent completed every step by the end of the final week, dont worry! The
course will remain open to you so that you can carry on at your own speed.
Introduction to Week 2
Dr Hilary Jones introduces Week 2, where we will explore how to deal with an
interview on the day itself.
This includes not only the sort of questions you might face and how to approach
answering them, but also how to use non-verbal communication or body language to
create a good impression.
Well also take a look at what sorts of questions you might ask the interviewer to
show that you are genuinely interested in the job or course that you have applied for.
Preparation and practice are key to succeeding at interview. If you havent already
completed Week 1 its a good idea to do that first before embarking on this week.
That way, youll have covered the necessary basics of preparing for interviews
before we look at how to succeed on the day.
You may feel confident about how to dress for interview to create a favourable
impression, but what about other forms of non-verbal communication?
Rightly or wrongly, we all form opinions about people before they even say anything
to us.
The secret of success in an interview situation is to understand how other people
perceive you and use this to your advantage. Even though you are nervous, try to
create the best first impression that you can. Make eye contact, smile and offer a
firm handshake. Try not to slouch during the interview, fidget or use too many hand
gestures while you are making a point. If you tend to flap your hands around when
you talk, hold them together but avoid crossing your arms as this can make you
appear defensive. Avoid fiddling with pens or any accessories you have.
Have a quick look at each photograph and choose the answer that you feel best
describes each person.
Its likely that you will form different opinions about each of them, just based on how
they sit or stand, and their facial expressions.
Getting your message across isnt just about what you say or how you look
when youre saying it. The style, tone, and delivery of your voice plays a big
part in communication.
Nerves often make us talk too quickly or in a voice that is a different pitch than usual.
You may need to consciously slow down the pace and keep your tone moderate.
Make sure you take a deep breath before you start to answer a question. It might
also help to imagine that you are talking to someone who you know well so that you
start to speak in a more relaxed manner.
Dont use slang or jargon and watch out for too many ers and ums. Pauses are
usually fine, and can buy you a bit of thinking time, just as long as they dont go on
for too long. Regional accents add variety and interest to how we sound so dont be
too self-conscious, although if you have a strong regional accent you will need to
enunciate clearly. Similarly, if you are interviewed in a language other than your first
language, make sure that you speak slowly and clearly.
Practising beforehand can help. Either practise your answers in front of the mirror to
see how you appear to other people or get someone you know to ask you some of
the questions that might come up and see how you sound to them. Well get the
chance to look at some examples of interview questions later on this week.
Of course, you also need to make sure that what you do say is meaningful and
relevant.
In most interview situations, you are being asked to talk about things that YOU, not
the author of the book, are best placed to answer. For example, only you can truly
answer questions about the experiences youve had and what you got out of them,
or express your opinions on things that matter to you and the recruiter.
Over-scripted or rehearsed answers will come across as insincere and lacking in
spontaneity. Even worse, if you try to use a pre-scripted answer you might not
actually answer the exact question youve been asked on the day.
That said, you should certainly spend time before the interview thinking about the
type of question you may be asked and what key elements you would include in your
response, without fully scripting your exact answer. Noting just the key points of your
answer, not the full script, will help you recall what you need to include whilst
ensuring you use spontaneous and natural language to get your message across.
On the next pages are some of the most common types of interview questioning
styles you might face.
What do you know about our organisation / institution? Why would you find us
interesting to work for / study with?
What do you think will be the main challenges of this job / course? Why does
that appeal to you?
What steps have you taken to find out more about the job role / course?
Which aspects of your previous work experience / course have you enjoyed
and why?
Tell us about a current news story that has caught your attention and why it
interests you. How might it relate to our organisation / institution?
Questions like this highlight how important it is to do plenty of preparation so that you
understand what sort of job or course you are applying for and know as much as
possible about the organisation or institution.
the organisations values and culture and how these fit in with your own
departments strengths
teaching quality
Launch this interactive exercise to look at some sample motivational questions and
read our analysis of the answers given. You can also download this information for
your portfolio.
Answering Motivational
Questions
in interviews
Motivational questions are designed to check how serious
you are about applying for a particular placement, job or
course, and how much you genuinely want to be part of that
particular organisation or institution.
Give an example of when you worked in a team to complete a task. What was
your role and what did you contribute?
Describe an occasion when you have had to manage your time to achieve a
deadline. What happened and how did you meet the deadline?
Can you give an example of when you have done work that required a high
degree of accuracy? How do you ensure that your work is accurate?
Tell us about a time when you have had to deal with someone who was angry
or upset. How did you deal with it?
Use STAR
If you have completed our previous course How to Succeed at: Writing
Applications, you will have already come across STAR, our technique for
answering competency-based questions in applications and at interview. If you
havent completed this course, but would like to, you can select the link and
register your interest.
STAR stands for:
Situation - provide some brief details about the situation you were in when you used
a competency so that the reader can understand the context of the example.
Task - outline what your objective or purpose was during that situation, again to put
your answer into context.
Action - describe what you did in that situation and how you approached it.
Result - state the outcome, for example: Were the objectives met? What did you
learn/gain from being in that situation?
Sometimes the selector will probe further by asking What would you do differently?
or What did you learn from the experience?
Where the recruitment process involves more than one interview stage, your
first interview might be carried out by telephone or video as it is a cost
effective way of handling large numbers of applications.
Your performance will determine whether or not you move on to the next stage of the
selection process, and so you will need to prepare in exactly the same way that you
would for a face-to-face interview. This means: re-reading your application and the
information that the organisation or institution has provided, researching the job or
course, and thinking of recent, specific examples that you can use as evidence of the
required skills.
You may also be interviewed by telephone or video if youre applying to an
organisation or institution based outside the country where you currently live.