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Migrating IBM Lotus Notes and

Domino to the Cloud: Selecting


Microsoft versus Google

Published: January 2011


For the latest information, visit www.whymicrosoft.com

Table of Contents
Introduction

Microsoft Office 365........................................................................................................................ 3


Google Apps for Business (GAFB).................................................................................................... 3
E-mail and Calendaring Migration and Coexistence

Migration and Coexistence Tools..................................................................................................... 4


The End Users Migration Experience

End User Adoption........................................................................................................................... 6


Microsoft Outlook Integration.......................................................................................................... 7
Unified Messaging, Instant Messaging, and User Presence..............................................................7
Offline Capabilities.......................................................................................................................... 8
Migrating Applications and Data

Application Platform Comparison.................................................................................................... 9


Application Data Migration Tools................................................................................................... 10
Full Lotus Notes/Domino Retirement............................................................................................. 10
Links and Resources 12
Microsoft Links............................................................................................................................... 12
Customer Case Studies................................................................................................................. 12
Microsoft Migration Partners.......................................................................................................... 13

Introduction
More and more users of legacy IBM Lotus Notes and Lotus Domino systems today are considering
migrating to other systems. The advent of cloud computing makes this migration much easier to
consider. For Lotus Notes/Domino users, cloud-based, hosted messaging and application services
can provide the latest technologies along with an attractive alternative to costly upgrades. But if
your organization is considering migrating to the cloud, you should carefully examine which hosted
services can most easily inherit existing technology investments, and identify tradeoffs that might
adversely impact IT teams and end users.
This white paper showcases the migration approaches and challenges involved in moving from IBM
Lotus Notes and Lotus Domino to either of two cloud-based options: Microsoft Office 365 (the
successor of Microsoft Business Productivity Online Suite, or BPOS), and Google Apps for Business
(GAFB, formerly known as Google Apps Premier Edition). We will clarify the differences between the
two options, and describe their benefits in detail to help you make an informed decision about
them.

Microsoft Office 365


The successor to Microsoft BPOS, Microsoft Office 365 is available in beta form today and will be
released as a product suite in 2011. Office 365 provides the following hosted software services:

Microsoft Office: The worlds leading productivity tool on the desktop (Office Professional Plus)
and on the Web (Office Web Apps) now seamlessly connected and delivered with cloud services
for a comprehensive productivity experience across the PC, phone, and browser
Microsoft Exchange Online: Cloud-based e-mail, calendar and contacts with the most current
anti-virus and anti-spam solutions. Includes the ability to get e-mail on virtually any mobile
phone and options for voice mail, unified messaging and archiving
Microsoft Office SharePoint Online: Cloud-based service for creating sites to connect
colleagues, partners and customers. Includes enterprise social networking and customization
options
Microsoft Lync Online: Cloud-based instant messaging (IM), presence, and online meeting
experiences with screen sharing, and voice conferencing and videoconferencing

Google Apps for Business (GAFB)


GAFB provides the following hosted software services:

Gmail: A Web-based e-mail service that lets a business run their e-mail by using Googles
systems
Google Calendar: A Web-based service for managing personal, corporate, and team calendars
Google Talk: Lets users communicate with each other in real time through instant messaging
Google Docs: Provides Web-based tools for creating and collaborating on documents,
spreadsheets, and presentations
Google Sites: Lets users create Web sites to publish internally within a company or externally
Google Video: Lets users upload videos to a shared repository and view them through a Webbased player
Google Message Security: Lets administrators create rules for handling messages containing
specific content and file attachments

Make an informed decision! Visit www.whymicrosoft.com

E-mail and Calendaring Migration and Coexistence


IBM Lotus Notes/Domino uses a proprietary message storage and calendaring format, so migrating
its data to the cloud with complete fidelity is difficult. During migration, Lotus Notes/Domino may
have to coexist with the cloud-based service for months, depending on the size of the organization.
Maintaining coexistence between Lotus Notes/Domino and the cloud-based service is paramount
during this transition period so that everyone can still send messages, reserve conference rooms,
schedule meetings, and perform other tasks.

Migration and Coexistence Tools


Microsoft provides state-of-the-art e-mail and calendaring migration and coexistence tools to help
you move IBM Lotus Notes e-mail and calendar data quickly and efficiently to Microsoft Office 365.
Microsoft and its partners have an excellent track record in preparing organizations for the
transition from IBM Lotus Notes and other messaging systems to Exchange Online. Microsoft has
developed a comprehensive, well-tested Microsoft Migration Planning Process to minimize the
impact on Lotus Notes/Domino users during migration. This migration process is successful without
manual intervention more than 98 percent of the time, with safeguards that enable Microsoft to
identify and correct problems before they become visible to end users. The CIO of Coca Cola said:
"In a five-month timeframe, we migrated roughly 30,000 people to a hosted [Microsoft] solution,
without impacting their business or interrupting their day-to-day operations.
Esat Sezar, CIO, Coca-Cola Enterprises
Many Microsoft partners offer services and tools for enterprises that want to move to hosted
services. For example, BinaryTree offers a speedy migration service called Weekend Express that
can move up to 10,000 Lotus Notes user accounts along with all their message data to Office 365
over a single weekend. BinaryTree also provides coexistence solutions that enable free/busy lookups
for Lotus Notes calendars, integration processing for workflow applications that send custom
e-mails, and middleware intelligence to transform recurring calendar invitations and other complex
messaging items so that they work correctly between IBM Lotus Notes and Exchange.
Google, by contrast, provides only lightweight tools for converting Lotus Notes/Lotus Domino e-mail
messages and some contact and calendar data to Google Apps. Googles tools do not support
archived mail, contacts, meeting rooms, tasks, and advanced calendar items in Lotus Notes. IT
personnel or end users must install the Google Apps Sync application, or use forms in admingenerated e-mail messages, and then move much of their data manually.
Google also offers only simple coexistence capabilities during migration. For example, users cannot
handle all meeting requests or business-process workflow messages during migration added
additional cost to any transition. Lotus Notes applications that send messages including workflow
buttons, embedded forms, or doclinks will be unusable when delivered to Gmail.
For a side-by-side comparison of how well e-mail data migrates from Lotus Notes to Microsoft
Exchange versus Google Apps for Business, see Table 1.

Make an informed decision! Visit www.whymicrosoft.com

Table 1: E-mail Data Migration from Lotus Notes to Exchange Online versus Google Apps for
Business

Migrated
content or
feature

Exchange
Online

Google
Apps

E-mail
(messages with
read state)

Yes

Yes

E-mail messages are automatically combined into


threads based on subject line.

Attachments
and rich
formatting

Yes

Partial

Executable attachments (including self-extracting zip


files) are not copied. Rich formatting layout is
altered in the conversion to HTML.

Flags,
reminders, and
importance

Yes

No

Flags become stars. Follow-up reminders are lost.

Inbox rules

Yes

No

Not migrated to Gmail

Signatures

Yes

No

Not migrated to Gmail

Encrypted mail

No

No

Lotus Notes users must decrypt all e-mail before the


migration to either BPOS or GAFB.

Calendar (all
calendars)

Yes

Yes

Free and busy


status

Yes

Yes

Attendees and
responses

Yes

Partial

Event reminders

Yes

Yes

Attachments
and formatting

Yes

No

Personal
Contacts

Yes

Yes

Personal groups
and D/Ls

Yes

Yes

Attachments,
notes, and links

Yes

No

Public NAB or
Global Contacts
(GAL)

Yes

Partial

Tasks

Yes

No

Gmail problems

Google Calendar does not reliably handle attendee


status. Attendee responses are dropped
inconsistently.

Attachments are stripped from calendar events, and


rich formatting in calendar events does not
import.
Users must synchronize their personal address books
before migration.

Attachments greater than 20 MB are stripped. Links


are no longer clickable. Notes larger than 16k are
truncated.
No equivalent shared directory feature. Users must
enable domain share contacts, resulting in
duplication of contacts that require an IT
administrator to resolve conflicts.
Tasks are not migrated to Gmail, though Gmail
supports its own Tasks now.

Make an informed decision! Visit www.whymicrosoft.com

The End Users Migration Experience


Migration to any new environment will almost always impact end users, but you can minimize that
impact by choosing the right hosted service provider. During migration to Office 365, Microsofts
tools help you move end-user e-mail and calendaring content with full fidelity and provide a viable
coexistence experience for messaging and calendaring. Coexistence with Office 365 during a
transition period doesnt require you to redevelop or remediate any IBM Lotus Notes/Lotus Domino
applications. Even after their e-mail is moved to Office 365, end users can continue to use Lotus
Notes to reserve conference rooms for meetings and interact with workflow messages generated by
business-process applications.
The experience of ends users during and after migration from Lotus Notes/Domino to Google Apps
can be unsatisfactory because there is no integrated coexistence for recurring calendar items,
complex mail messages, or business process workflow messages. Users must continue to check a
secondary mailbox on Lotus Notes for any business-process messages generated by applications.
Whats more, unread messages are marked as read after the migration to Gmail, and users cannot
act upon Lotus Notes-specific content such as forms, buttons, and document links in Gmail
messages. Whats more, the default setting for all messages in Gmail is conversation view
threading messages in an unorthodox manner, which can frustrate many users.

End User Adoption


Microsoft Office 365 provides users with the same familiar, easy-to-use interface in Microsoft Office
Excel, Word, PowerPoint, and OneNote that users already have on their desktops. Users are
usually already familiar with the tools and options in these products from past experience, so they
can get started with them right away, rather than facing a potential loss of productivity. These
applications are also available in Web-based versions in Office 2010 Web Apps to help users
maximize their productivity when theyre away from their desktops. Office 2010 Web Apps have the
familiar Office Fluent user interface and offer essential editing capabilities, without loss of data or
formatting.
With Office 365, IT can leverage role-based access controls to help you save time and to lower
operational costs 15-20% by reducing the burden on your IT staff. A new role-based security model,
self-service capabilities, and the Web-based Exchange Control Panel, let you delegate common or
specialized tasks to your users without giving them full administrative rights or increasing help desk
call volume.
By contrast, Google provides very basic functionality with limited capabilities for users and
administrators. For example, Google Apps converts any Office or OpenOffice document into HTML,
which permanently alters content, often removing critical elements such as charts without warning
the user.
With Google Apps, IT administrators have either full or no control over accounts. They cannot
delegate tasks, and anyone who has administrator access can decommission an entire email
service. Because of these and other problems, organizations that use Google Apps have to train end
users and IT support staff, and reset expectations because of reduced Google Apps functionality.
Organizations must also deal with risks from Google Labs applications, third-party widgets, and
fixes that Google slipstreams into the environment as unsupported installations. To find out more
about the many missing features and file-fidelity problems that users experience in Google Apps,
visit this post:
http://blogs.technet.com/b/whymicrosoft/archive/2010/05/11/google-docs-does-not-make-officebetter.aspx

Make an informed decision! Visit www.whymicrosoft.com

Microsoft Outlook Integration

Microsoft Office Outlook is the most popular e-mail client in organizations of all sizes. With Office
365, users have access to mail and calendaring via a rich client, the Web, or phone. Organizations
that are used to a rich-client experience, including integrated off-line access for e-mail and
calendaring, should understand the support requirements for Outlook with Google Apps. Google
heavily publicizes Gmails integration with Outlook. But Gmail only partially synchronizes data with
Outlook, and in some cases, requires users to manage two different inboxes. Among other features,
Gmail is also missing:

Robust security features. Gmail does not offer enterprise-grade security features such as
Digital Rights Management, message encryption, digital signatures, and policy-based e-mail
management, which Microsoft Exchange with Outlook includes at extra cost.
Outlook data types. A Gmail account will not store in the cloud data such as Outlook
Categories, Tasks, Notes, Journal Entries, rules, signatures, delivery receipts, importance levels,
follow-up flags and reminders, meeting invitation attachments, and other meeting invitation
content such as images, links, and bold text. This presents a risk of data loss, as the data is
stored only on client machines.
Offline features. Offline features that Outlook supports such as out-of-office responses,
recalling sent messages, recovering deleted items, and personal distribution lists do not
synchronize with Gmail.
Scheduling features. Gmail does not offer suggested meeting times, conference room
availability, optional attendees and other scheduling features that Outlook includes.
Access to a Global Address List (GAL). Gmail does not offer access to data such as
additional contact phone numbers, company name, organizational hierarchy, employee titles,
group addresses, and out-of-domain contacts that users can find in the GAL in Outlook.
Other Outlook features. Gmail does not provide document preview and many other features
that come with Microsoft Outlook.
Alerts. Users typically want to know when new e-mail messages and instant messages arrive.
Unlike with Microsoft Outlook and Exchange, if Gmail isnt open in browser, the user will not
receive these alerts. The customer must also deploy Google Talk to receive this functionality.
Presence. Information that shows whether users are free or busy is extremely helpful when
users need to schedule meetings and contact other users. With Gmail, users or IT teams have to
deploy and configure two separate utilities from Google to obtain presence information.

In addition, supporting Outlook synchronization with Google requires installing a separate tool,
Google Apps Sync for Microsoft Outlook. For IT, this means deploying client-side connectors on
every PC as well as setting up a server to synchronize the companys LDAP directory with Google
Apps for a Global Address Book. Besides Google Apps Sync for Outlook, to provide Gmail with the
same functionality that you get at no additional cost in Microsoft Exchange Online and Microsoft
Outlook, you could require the following extra applications and browser add-ons and plug-ins:

Exchange to Google Apps Migrator for bulk migration of email messages from Exchange to
Gmail
DirSync or another application to synchronize the Gmail directory with Active Directory
MyOneLogin or a similar identity service to provide single-sign-on to Active Directory
Postini to provide message archiving
Google Chrome to use the latest features in HTML version 5.

Unified Messaging, Instant Messaging, and User Presence


Microsoft uses instant messaging functionality in an innovative and integrated way: IM functionality
is both a messaging vehicle and a presence indicator in Microsoft Outlook and other Microsoft

Make an informed decision! Visit www.whymicrosoft.com

applications. The presence indicator shows who is online and whether they are available or busy at
a given time. Microsoft applications track the presence of users who are part of an organizations
Active Directory infrastructure in all communications and documents. Without leaving an
application, users can click a presence indicator to invite people to chat. Features like the presence
indicator are possible because Microsoft integrates applications from the ground up to improve user
productivity.
Thanks to Microsoft federated services, users can even see presence indicators for any partners
and customers with whom their organization has a federation agreement. This further enhances
productivity by letting people securely communicate with people in organizations associated with
their own.
Many IBM Lotus Notes customers have implemented the Lotus Sametime infrastructure on-premises
to provide instant messaging and user presence capabilities. Google offers a basic IM and PC to PC
or Web-based calling system called Google Talk, which is available as a standalone Windows
application. Built on the open Extensible Messaging and Presence Protocol (XMPP) for IM, Google
Talk connects with other XMPP-based IM networks so users can chat beyond the bounds of their
organization.
However, Google Talk does not integrate with other Google products, so it cannot be used as a
central management point for user presence. Unlike in Microsoft applications, with Google Talk,
there is no automated set of rules for how to communicate with contacts based on their presence.

Offline Capabilities
Microsoft applications present secure offline capabilities. Outlook users have the same client
experience while disconnected from the Internet. Microsoft Office users can make changes to
documents offline and synchronize just the delta updates when they are online by using Microsoft
SharePoint Workspace 2010. This allows users to take full SharePoint list types, including:
Discussion, Announcements, Links, and Custom Lists offline. Even workflows can be taken offline so
that every time a user synchronizes it will correctly trigger any workflows that are idle and listening
to activity. Microsoft Business Connectivity Services (BCS) allow line-of-business application data to
be pulled offline. Combine BCS with the support for InfoPath forms inside of Outlook and SharePoint
Workspace 2010, and users can work with all corresponding business data and applications whether
online or offline.
By contrast, Google Apps lack of offline capabilities are a big gap in Googles offerings. Google
Apps users are much less productive when they cannot connect to the Internet. Google's answer to
this problem is Google Gears, a browser add-in for which Google abandoned support on May 4,
2010 and which the GAFB SLA does not support. GAFB provides offline caching for mail and
calendaring ONLY. All creation and updates to documents, spreadsheets, or presentations must be
done while connected to the Internet. Google Gears must be deployed for every user, and data is
stored locally in an unencrypted state.

Migrating Applications and Data


Document repositories, itemized tracking systems, and forms-based business process applications
also run on IBM Lotus Notes/Domino servers. To transition these applications to the cloud,
capabilities such as built-in workflow, role-based security and business logic must be redeveloped
and supported. Googles strategy document for transitioning IBM Lotus Notes applications states
that if an organizations migration costs dont justify an appropriate return on investment, or users
and business processes depend on a small set of Notes applications in a way that complicates
migration, then continuing to support a Lotus Notes installation may be the logical path.

Make an informed decision! Visit www.whymicrosoft.com

If you want to transition away from IBM Lotus Notes completely, you must consider the custom
applications running in your environment. Many organizations that have moved their e-mail to
Microsoft Exchange Online have hesitated to move their Lotus Notes applications to Microsoft
SharePoint. But the release of Microsoft SharePoint Server 2010 has changed this dramatically.
Microsoft has added a great deal of functionality in customization and development to help
organizations migrate to SharePoint from IBM Lotus Notes. For instance, organizations can use
SharePoint Designer, a free downloadable application, to customize hosted SharePoint sites without
writing any code. Using SharePoint Designer, developers can create custom workflows, extensively
customize pages, edit master pages, work with complex Web parts, add custom action buttons, and
more.

Application Platform Comparison

Both Microsoft and Google offer application-development environments as target platforms for IBM
Lotus Notes applications. But only Microsoft lets you deploy applications both on premises and in
the cloud. You can deploy Microsoft SharePoint business applications in the cloud, on premises, or in
a hybrid mannerboth in the cloud and on-premises. SharePoint 2010 offers development
capabilities that require no coding, and advanced content-management features such as Managed
Metadata to address the business needs of customers.
Another new feature that will be popular with Lotus Notes developers is the ability to specify simple
input validation formulas for data fields, including the messages that should be displayed if the
validation tests fail.
By comparison, Google does not provide an on-premises option for deploying business applications.
All applications must be redeveloped in their hosted services environment and supported in the
cloud. If you cannot re-platform your IBM Lotus Notes applications to Googles hosted services
environment due to redevelopment costs, security concerns, or data-management issues, then you
will likely need to retain your IBM Lotus Notes environment.
Googles version of an application development platform is a mixture of solutions, including Google
Sites, Google Apps Scripts, Google Spreadsheets, Google Gadgets, and Google App Engine. For
custom development, you must rebuild all IBM Lotus Notes business applications from scratch,
using HTML for forms, plus standard Java technologies, including the JVM, Java servlets, and the
Java programming languageor any other language using a JVM-based interpreter or compiler,
such as JavaScript or Ruby.
** For a complete side-by-side comparison of the custom development capabilities, please
reference the corresponding comparison chart for this white paper.

Custom Forms Development


Redeveloping a Lotus Notes application requires redesigning the forms for creating and editing data
records. Microsoft InfoPath 2010 is a popular solution for building data-entry forms for custom
business applications. InfoPath is designed for both advanced business users and developers,
depending on the type of forms-based solution you need. Many Lotus Notes customers see InfoPath
as the best choice for redesigning Lotus Notes forms that contain user-friendly field layouts,
integrated tables, non-trivial data validation rules, and interactive functionality such as hide-when
formulas.
SharePoint 2010 also introduces a great way to simplify data updates called InfoPath List Forms.
This feature allows developers and power users to use InfoPath forms as the content editor for
SharePoint list items. This mimics how Lotus Notes applications work, with custom forms in which to
enter and display record data stored in the application. For a more complex forms application,

Make an informed decision! Visit www.whymicrosoft.com

SharePoint provides the capabilities for developers to write custom controls or entire applications by
using HTML or Silverlight.
There are two options for hosting custom forms within the Google Apps environment, but neither is
as flexible or powerful as what you can do with SharePoint or InfoPath. Both options use the basic
Google Spreadsheets capability to generate a form with data fields. The first option feed the forms
results directly into a spreadsheet repository in Google Docs. A second option uses Google Sites to
embed the Google Spreadsheets form inside a custom location.
Business Process Workflow
Lotus Notes workflows are almost always implemented as code segments attached to various
action buttons, form events, and agents. By contrast, the Microsoft platform encourages the use of
declarative workflows expressed as rules that even non-programmers can understand, enter, and
modify.
Declarative workflow capabilities have improved significantly in SharePoint 2010, with a much
richer set of out-of-the-box workflows to use in applications. Workflow templates in SharePoint 2010
include an Approval Process, a Collect Feedback review process, a Collect Signatures review
process, and a Disposition Approval workflow for managing content lifecycles. Developers and even
end users can customize the out-of-the-box workflows if needed, or design their own from scratch
by using the new capabilities in SharePoint Designer. These new workflows can be created, tested,
and deployed without writing any code, and they can address most of the workflows in Lotus Notes
applications. In addition, workflow status and capabilities are surfaced directly inside of Office or
the web so users do not have to leave their working environment to interact with their workflow
processes.
By contrast, any workflow capabilities in Google Apps must be developed in Apps Script or Java and
linked to HTML forms or forms created within Google Spreadsheets. Google does not offer any outof-the-box workflow templates or workflow-development environment.

Application Data Migration Tools


Once you have developed or redeveloped the application in the target platform or identified the
content management repository in the new environment, you must still migrate application data to
the new location. Microsoft has many partners that can migrate IBM Lotus Notes application data to
SharePoint, either on-premises or in the cloud. These partners migration tools can directly
provision SharePoint sites and lists, and transition content with high fidelity, including the
author/editor identities as well as the original creation dates associated with the data records. In
addition, they can move all content formatting intact as well as the metadata tags, document links,
and corresponding file attachments from the original application repositories.
Google, on the other hand, provides no such partner tools for migrating data to a new application
built on Google Apps. Instead, you must write your own data migration scripts by using the import
APIs that Google supports. These import options do not provide the same level of data fidelity and
content-mapping capabilities delivered by Microsoft migration partners for Microsoft Office 365.

Full Lotus Notes/Domino Retirement


Transitioning an entire portfolio of IBM Lotus Notes items to the cloud or an on-premises platform
often requires rebuilding highly customized, mission-critical business-process applications and
migrating data to the target platform. Some of these applications need the advanced datamanagement features of a relational database, flexible security models, and customizable user
interface capabilities. If you cannot migrate these complex applications to the cloud, you must
continue to pay for the infrastructure and support of IBM Lotus Notes in your environment.

Make an informed decision! Visit www.whymicrosoft.com

10

Google knows that many mainstream business decision-makers want holistic hosted services that
can accommodate custom development of complex business applications. That is why Google is
quickly building the disparate elements of the Google App Engine (GAE), Google Gadgets, and
Google Apps Scripts. But how these solutions will be integrated and how they will scale with the
appropriate data management and security levels is not clear. Google has not yet released a clear
roadmap for the future of the Google application platform.
Microsoft, on the other hand, continues to release roadmaps that outline the future capabilities that
SharePoint 2010 will bring to hosted-services offerings for content management, simple item
tracking, workflow and collaboration applications.
Microsoft is also creating a comprehensive cloud environment in which you can develop highly
scalable custom applications: Microsoft Windows Azure. This platform consists of a group of
powerful cloud technologies that provide specific services to application developers. Windows Azure
provides a Windows-based environment for running applications and storing data on servers in
Microsoft data centers. The components of the Windows Azure platform are:

SQL Azure: Provides data services in the cloud based on Microsoft SQL Server.
Windows Azure platform AppFabric: Provides cloud services for connecting applications
running in the cloud or on premises.

Developers in the Windows Azure platform can build applications that use the Microsoft .NET
Framework, unmanaged code, or other approaches. Developers can write these applications in
popular programming languages such as C#, Visual Basic, C++, and Java, using Visual Studio or
another development tool. Developers can create Web applications, using technologies such as
ASP.NET, Windows Communication Foundation (WCF), and PHP, applications that run as
independent background processes, or applications that combine the two. To find out more about
the Windows Azure and SQL Azure platforms, visit this page:
http://www.microsoft.com/windowsazure/products/default.aspx
Integration with On-Premises Application Environment
Both Windows Azure applications and on-premises applications can access the Windows Azure
storage service, and both do it in the same way: using a RESTful approach. This service allows
storing binary large objects (blobs), provides queues for communication between components of
Windows Azure applications, and even offers a form of tables with a simple query language. For
applications that need traditional relational storage, the Windows Azure platform provides the SQL
Azure Database for all relational database functions. An application that uses the Windows Azure
platform can use any combination of these storage options.
Running applications and storing data in the cloud can have clear benefits. Rather than buying,
installing, and operating your own systems, for example, you rely on a cloud provider to do this for
you. Also, you pay only for the computing and storage that you use, rather than maintaining extra
servers only for peak loads. And if your applications are written correctly, they can scale
tremendously to take advantage of the enormous data centers that Microsoft provides.
Just as IT organizations have had to adapt to the changes brought by PCs, mobile devices, and
other new platforms, they now need to decide how to adapt to cloud platforms. And just as
Windows played a huge part in those earlier shifts in computing, Windows Azure is poised to take an
important role in the new world of cloud computing. If you are responsible for charting your
organizations IT path, it makes good sense to evaluate and understand the Windows Azure
environment.

Make an informed decision! Visit www.whymicrosoft.com

11

By comparison, the Google App Engine is limited in its enterprise capabilities. GAE lacks a true
relational database management system to provide robust RDBMS functionality. In addition, Google
offers only limited support for the GAE database APIs. And unlike Microsoft, which offers a Service
Level Agreement for Windows Azure, Google still offers no SLA for GAE, so if GAE is down, you have
no recourse for your lost time and money.

Links and Resources


Microsoft Links

Microsoft Office 365


office365.microsoft.com
Business Productivity Online Standard Suite
www.microsoft.com/online/default.mspx
Microsoft Exchange Online
www.microsoft.com/online/exchange-online.mspx
Microsoft SharePoint Online
www.microsoft.com/online/sharepoint-online.mspx
Microsoft Office Communications Online
www.microsoft.com/online/office-communications-online.mspx
Microsoft Office Live Meeting
www.microsoft.com/online/office-live-meeting.mspx

Customer Case Studies


GlaxoSmithKline
The second largest pharmaceutical company in the world, GlaxoSmithKline supplies a quarter of the
world's vaccines and produces some of the leading prescription medicines and consumer
healthcare products.
Business Situation
GlaxoSmithKline needed to improve collaboration with partners, to improve effectiveness in growing
markets, to move away from customized solutions, and to lower the cost of operations and
investments.
Solution
GlaxoSmithKline chose to replace the Lotus Notes, Domino, and Postini services with the Microsoft
Business Productivity Online Suite including Microsoft Exchange Online, Microsoft Office
SharePoint Online, Microsoft Office Communications Online, Microsoft Office Live Meeting and the
Microsoft Deskless Worker Suite to deploy to all of its employees worldwide. Everything would be
hosted at Microsoft data centers around the globe.
Benefits
Reduce Operational Costs
Drive Innovation
Improve Collaboration
Simplify User Experience
We have chosen Microsoft Online Services because it promises to deliver a simple intuitive
Information Workplace that should not only bring value to the company through simplification, but
provide an improved user experience and ultimately create a more productive GSK. Bill Louv,
Chief Information Officer, GlaxoSmithKline

Make an informed decision! Visit www.whymicrosoft.com

12

Godiva Chocolates
Godiva Chocolatier is a premier purveyor of hand-crafted chocolates, available from its 400-plus
global boutique stores, other retailers, and over the Internet. Godiva is based in New York City and
has 1,400 employees.
Business Situation
Godiva needed to upgrade its aging IBM Lotus Notes e-mail system, but felt that the move would be
expensive and consume valuable IT staff time. Also, users were dissatisfied with the Notes
interface. Godiva also looked at LotusLive, a cloud-based e-mail service from IBM, and Google
Gmail.
Solution
Godiva licensed the Microsoft Business Productivity Online Standard Suite, part of Microsoft Online
Services, which provides Microsoft communications and collaboration programs for a monthly peruser fee. They worked with Binary Tree, a Microsoft Gold Certified Partner, to migrate their e-mail
into the cloud, using Microsoft Online Services. By delivering e-mail over the Internet, Godiva
eliminated U.S.$250,000 in annual Notes maintenance and hosting fees, achieved cost-effective
e-mail scalability, and freed its IT staff to focus on supporting business growth.
Benefits
U.S.$250,000 annual savings
Faster response to business needs
Easier scalability
Cost-effective availability
Ive been able to provide equal or better email service at a much lower cost, which is a big win for
Godiva. Were looking at a $250,000 annual savings from eliminating Notes.Steve Whitelam,
Director of Information Technology, Global Shared Services, Godiva Chocolatier

Microsoft Migration Partners


Microsoft works closely with scores of partners that have experience in migrating Lotus Notes
installations to Microsoft products. Key Microsoft partners have migrated more than 35 million users
from Lotus Notes to Microsoft products in the past decade:

Binary Tree
www.binarytree.com
CASAHL Technology
www.casahl.com

Quest Software
http://www.quest.com/
Full Armor
http://www.fullarmor.com/

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