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Enterprise Resource Planning V3
Assignment A
Q1.) What are the evaluation criteria of ERP packages? Explain.
Q2.) Discuss why is BPR important in an ERP implementation along-with concepts o
f Best
Practices and Benchmarking ?
Q3.) Draw the Generic Model of ERP System with due explanation of various terms
that describe the inter-organizational ERP capabilities. Give benefits provided
by any four of the core ERP modules.
Q4.) Write short notes on either Baan or PeopleSoft or mySAP.
Q5.) Briefly explain the four main types of ERP architectures along-with their b
enefits and limitations.

1. Discuss at length the unique Supply-Chain Model of Dell.
Dell employs the direct model of distribution of its PCs.
Dell's supply-chain consists of only three stages thus the supplier, manufacture
(Dell) and end users or consumers.
This means that Dell sells its computer systems and PCs directly to end custome
rs, bypasssing distributors and retailers (resellers). Dell matches supply and d
emand because its customers order computer configurations over the phone or onl
ine (Internet). These computer configurations are built up from components that
are available. To minimize the delay between purchase and delivery, Dell has a g
eneral policy of manufacturing its products close to its customers.
2. What is the main aim of Supply Chain Management? What are the key issues face
d in SCM? The main aim of supply chain management is to enhance its customers' s
atisfaction levels in terms of cost, delivery, time, service and quality.

The key issues faced include;

Dell's new retail business is not profiting. So the company intends to make its
retail computer business cost effective by aligning (reducing) manufacturing cos
ts (cost of goods sold) with its competitors. But this will be challenging since
Dell does not have the same volume in retail globally (as competitors), and the
refore a smaller fixed base to spread costs.
Secondly, Dell s supply chain had not exactly been designed for mass distribution.
HP uses a diversified supply chain unlike Dell s one supply chain approach.

3. How does Dell address the key drivers of Supply Chain Management?
Forecasting; by directly dealing with the customer Dell gets a clearer indicatio
n of market trends. This helps Dell to plan for future besides better managing i
ts supply chain.
Network planning ;Dell matches supply and demand because its customers order com
puter configurations over the phone or online (Internet). These computer configu
rations are built up from components that are available.
Inventory control; To minimize the delay between purchase and delivery, Dell has
a general policy of manufacturing its products close to its customers. This als
o allows for implementing a just-in-time (JIT) manufacturing approach, which min
imizes inventory costs. Low inventory is another signature of the Dell business
a critical consideration in an industry where components depreciate very r
Supply contracts; Dell takes orders directly from its customers; either on phone
or online. Thus, Dell reduces the cost of intermediaries that would otherwise a
dd up to the total cost of PC for the customer. Dell also saves time on processi
ng orders that other companies normally incur in their sales and distribution sy
Outsourcing and procurement strategies; Dell s value chain is one of a kind, they
outsource all there components across the world and then assemble and sells it d
irectly to the customers. Dell works in a very complex manner by directly supply
ing to the customer and by this they skip the market middlemen. They achieve val
ue addition at the same time because of incurring low on total expenditure. This
ensures dell to get the maximum advantage in the market.

Assignment C
1. Key success factors that decide about product competitiveness:
a. Efficient knowledge
b. Business experience management
c. Knowledge of Best Practices in the domain d. All of the above.
2. Which one of the following was introduced before Extended ERP?
a. SCM
b. CRM
c. MRP
d. SFA

3. Assessing readiness in an ERP implementation is critical to the overall imple

mentation process. Which of the following ways does not contribute towards ensur
ing ERP readiness:
a. Project management s focus on the issues, tasks, and activities to being ready.
b. Knowledge Transfer Process in place.
c. Discontinue training and complete focus on issues.

d. Support functions are in place for post-production support for operationalizi

ng the ERP.

4. Which of the following statements is true about ERP Implementation:

a. As-Is stage follows To-Be stage. b. To-Be stage follows As-Is
c. Go-Live

stage and



stage can proceed simultaneously. d. None of the above.

5. Which of the following statement(s) is/are false with respect to ERP Implemen
tation methodologies:
a. The emphasis on the ERP software life cycle is whether to customize the softw
are or to change the organization s processes to match those embedded in the softw
b. The implementation strategy can be a comprehensive one, vanilla, or middle-of
-the road strategy.
c. ERP life cycle must incorporate traditional SDLC stages.
d. Rapid Implementation methodologies have been developed by ERP consulting firm

6. An implementation with considerable modifications to the ERP software package

is referred to as:
a. Vanilla Implementation
b. Business Process Reengineering
c. Chocolate Implementation
d. Generic Implementation Methodology

7. Which of the following is not a BPR Tool?

a. Visual BPR
b. mySAP c. iGrafx d. iThink
8. Which of the following statements about BPR is false?
a. The business process cycle time is reduced significantly.
b. The number of decision points is reduced to the bare minimum.
c. The flow of information is streamlined, i.e., there is no unnecessary to-andfro flow of information between departments.
d. It helps in duplication of inter-departmental effort for similar processes.
is an important pre-cursor of
lementation. a. ERP; BPR



10. The
of each process is nec
essary to ensure that a step was not missed or that a process not achievable.
a. Testing and Measurement b. Measurement and Analysis
c. Testing and Validation
d. Preparation and Refinement
y of ERP makes it capable of, for instance, receiving invoices in Indian Rupees,
splitting the payment into German Mark and Belgian Francs, billing
in Italian Lire, receiving cash in British Pounds, with the general ledger state
d in US Dollar or Japanese
a. Multi-lingual
b. Multi-currency
c. Multi-mode manufacturing d. Multi-facility
12. Which of the following statements is false about the ERP modules:
a. Organizations often selectively implement the ERP modules that are both econo
mically and technically feasible.
b. ERP vendors, including SAP, Oracle, and Microsoft provide modules that suppor
t the major functional areas of the business (e.g., accounting, production, fina
ncial management, human resources, sales order processing, and procurement).
c. Customization or changes are not at all required when implementing the ERP mo
d. ERP modules include functionality to optimize business operations and resourc
es to extend best practices to the entire value chain.

13. Manage human capital investments by analyzing business outcomes, workforce t

rends and demographics, and workforce planning is a strategic objective of one o
f the following ERP modules:
a. Product Development and Manufacturing b. Sales and Service
c. Human Resource Management d. Logistics
14. Which of the following statements is false about the Sales and Service modul
es provided by various
ERP software packages:
a. Decrease the number of sales orders processed.
b. Reduce administrative costs through automation of sales order management.

c. Deliver greater customer satisfaction by providing easy access to accurate, t

imely information.
d. None of the above.
Introduction to Enterprise Resource Planning
15. Which of the following statements is false regarding the three tiers of the
ERP architecture:
a. The data tier focus is on the structure of all organizational data and its re
lationships with both internal and external systems.
b. Users usually interact with ERP packages like SAP through the application tie
c. Application tier consists of a Web-browser (i.e., Java layer) and a reporting
tool where business processes and end-users interact with the system.
d. Presentation tier provides the ability to customize views for every function
within an enterprise.

16. Three-tier applications provide several benefits over traditional client-ser

ver applications that does not include:
a. Scalability b. Reliability c. Flexibility
d. Complexity

17. Web-based architecture is primarily supported through the following Internet

access technologies, except:
a. Web Server
b. Service Oriented Architecture c. Back-End Server Integration d. Browser PlugIns or Applets
18. Client-centric platforms are not popular in devices such as:
a. Personal Digital Assistants (PDAs)
b. Blackberries
c. Mobile phones

19. Service Oriented Architecture (SOA) is/are (Mark the False statement):
a. object-oriented architectures for Web platforms
b. does not allow message interaction between any service consumer and service p
rovider c. essentially a collection of services
d. loosely coupled, document-oriented interaction model
20. Which of the following is not a benefit of Service Oriented Architecture (SO

a. Security system needs to be sophisticated b. Reduces hardware acquisition cos

c. Increases the ability to meet customer demands more quickly d. Provides a dat
a bridge between incompatible technologies
21. Which of the following statements is incorrect for Best Practices:
a. A best practice is a method or technique that has consistently shown results
superior to those achieved with other means.
b. It is used to describe the process of developing and following a standard way
of doing things that multiple organizations can use.
c. Best practices fail to reveal how best performing companies are functioning.
d. Best practices are used in nearly every industry and professional discipline.
is the process
of comparing one's business processes and performance metrics to industry bests
from other industries.
a. Best Practice
b. Benchmarking
c. Logical Integration d. System Integration
23. SAP ERP Central Component (SAP ECC) had following component(s) of the initia
l SAP R/3
a. The SAP Business Warehouse
b. SAP Strategic Enterprise Management c. Internet Transaction Server
d. All of the above

24. In SAP R/3, which of the following is the correctly denote the meanings of R
and 3?
a. R = Right Choice; 3 = Version 3 b. R = Real Choice; 3 = Volume 3 c. R = Real
Choice; 3 = Upgrade 3
d. R = Real Time; 3 = 3-Tier Architecture

25. Which of the following statements is false about SAP NetWeaver:

a. SAP NetWeaver is wrapped into SAP Web Application Server.
b. SAP NetWeaver is marketed as a service-oriented application and integration p
c. SAP NetWeaver is built using open standards.
d. SAP NetWeaver provides the development and runtime environment for SAP applic

26. Which of the following is not a core module in the PeopleSoft HRMS applicati

a. eRecruit for Recruiters
b. Workforce Administration c. Benefits Administration
d. Customer Inquiry

27. PeopleSoft HRMS module is used for:

a. Aligning the workforce to organizational goals & objectives. b. Improving Cus
tomer response.
c. Does not streamline the processes.

is the core component of Baan application server. It i
s a process virtual machine to run
Baan 4GL language.
a. Bshell
b. Baan Orgware
c. Baan Dynamic Enterprise Modelling (DEM)
d. Baan Tools

29. With

, Baan enables
, a new paradigm which delivers a framework for insur
ing that enterprise applications are in close alignment with changing processes
and business models.
a. Dynamic Enterprise Modelling; Orgware b. Baan Tools; Orgware
c. Orgware; Dynamic Enterprise Modelling
d. Baan Tools; Dynamic Enterprise Modelling

30. Which of the following statements is false:

a. Forecasts are never right.
b. The longer the forecast horizon, the better is the forecast.
c. The longer the forecast horizon, the worse is the forecast. d. Aggregate fore
casts are more accurate.
31. Which one of the following is a key SCM Vendor:
a. JDA Software Group, Inc. b. Seibel
c. Clarify
d. None of the above

32. Which of the following statement is false about SCM:

a. SCM plays a major role only in the success of e-business and not e-commerce.
b. A good SCM is designed in collaboration with the organizations partners.
c. ERP vendors have started including SCM as a component or module of the softwa
d. SCM provides a link for services, materials, and information across the value
chain of the organization.

33. Process reference models contain:

a. standard descriptions of management processes
b. a framework of relationships among the standard processes c. standard metrics
to measure process performance
d. All of the above.

34. Which of the following is not a benefit of a Supply Chain Management system:
a. Improved delivery performance quicker customer response and fulfillment rates.
b. Reduced productivity and higher costs.
c. Reduced inventory throughout the chain. d. Improved forecasting precision.
35. Which of the following statements does not bring out the difference between
an ERP and SCM
a. ERP focus is on providing an integrated transaction processing while SCM s focu
s is on providing a higher level of business planning and decision support.
b. In an ERP system, all the demand, capacity and material constrains are consid
ered in
isolation of each other while in a SCM system, simultaneous handling of the cons
traints is done.
c. ERP systems support only internal organization functions instead of inter-org
anizational supply chain functions, as done by SCM systems.
d. ERP systems are built on top of SCM systems.

36. In
approach, the goal is t
o evaluate bids from vendors, comparing "apples-to-apples" in order to determine
which system will work best in the company's current and future environment.
a. Total Cost of Ownership
b. Proof of Concept Approach
c. Request For Proposal Approach d. System validation
is used to transfer electronic documents or business data from one computer syst
em to another computer system, i.e. from one trading partner to another trading
partner without human intervention.
a. Electronic Data Intermission b. Electric Data Interchange
c. Value Added Network
d. Electronic Data Interchange

38. Which of the following is not a part of EDI Implementation:

a. EDI Standards
b. Dynamic Enterprise Modeling c. Translation software
d. EDI Value Added Network Services

39. Which of the following is not an EDI Standard:

a. The UN-recommended UN/EDIFACT
b. The US standard ANSI ASC X12 (X12)
c. The ODETTE standard used within the European automotive industry
d. The CSMA/CD standard

40. In EDI terminology, organizations that send or receive documents between eac
h other are referred to as
a. Talking Organizations
b. Trading Partners
c. Hubs
d. Remote Centers
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