Gurpreet K Randhawa

487, Iron Horse Court, Grayslake, Illinois, 60030, USA

Tel: +1 847 361 7442, +97 156 101 5981 Email: preeetyrandi@yahoo.com

Branch Manager – Banking

Dedicated and dynamic personnel with banking experience of 15 years
Excellent ability in managing a large team

Highly accomplished professional offering experience in the areas of marketing, sales, public relations and
customer service. Extensive background in banking operations, sales strategising, budgeting, credit management,
accounting and assisting juniors. Expertise in the formulation of strategies towards organisational objective. Holds
high personal standards and consistently leads teams to achieve company objectives and goals. Confident and
poised in interactions with individuals at all levels. An excellent communicator with ability to interact effectively with
top management as well as juniors and customers.

Areas of expertise:
Strategic Financial Planning
R&D / New Product Development
Global Banking
Target Oriented
Attending District Meetings
Process Planning & Analysis Project Management
Financial Reports Small Business Development
Relationship Management Competitor analysis
Financial Analysis Training & Development
Managing Branch Cash Audits and Vaults

Key Accomplishments
Sales & Marketing Management
• Consistently exceeded loan deposits and investment targets by keeping abreast of market conditions
including activities of competitors.
• Effectively introduced several new sales techniques for juniors and new staff to achieve organisational goal
and improve clientele base.
• Thoroughly managed sales and service of banking products-loans and investments, computer-software,
hardware, installation, maintenance, upgrades and troubleshooting.
• Painstakingly managed sales operation on domestic and international level by monitoring and evaluating
sales results, productivity levels and profit opportunities.
• Efficiently planned sales strategy and conducted training based on selling and cross sell opportunity skills
for all employees.

Banking Operations
• Efficiently performed banking activities such as selling and marketing financial products, monitoring credit,
scrutinising and sanctioning loan applications, handling foreign exchange activities.
• Accurately prepared and maintained monthly reports for executive staff detailing about project status.
• Effectively assist and guide small businesses towards commercial loans to improve their business scope
and managed the activities such as underwriting of loan, obtaining and analysing tax returns and financial
statement on behalf of the client.
• Meticulously reviewed and complied all bank documentations with audits and regulatory compliances.
Customer Relations
• Successfully provided superior customer services through implementation of core Citi values of shared
responsibility to clients and franchise by focusing on customer needs.
• Participated in various social activities to expand client base and for goodwill of the organisation.
• Effectively managed excellent customer service by ensuring client expectations are met, managed, and
serviced in a timely manner.

Leadership & Supervision

• Strong leadership quality to mobilise team of diverse culture and provide optimal completion of project.
 • Efficiently managed the bank’s sales, operations and productivity sections and lead a team of sales
professionals to cross sales targets in bank products and services to clients.
• Effectively designed different financial strategies which help to achieve the organisational objective and
improve individual efficiency.
• Successfully conducted training of associates in sales and computer hardware and development of staff to
ensure organisational and team successes.
• A hands-on leader, experienced in motivating and developing teams, resourceful, adaptable and strongly
driven to deliver results.

Career Progression
Branch Manager May 2003 – Till Date
National City Bank, Buffalo Grove, Illinois

Client Financial Analyst May 1998 – May 2003

Citibank, F.S.B., North Brook, Illinois

Personal Banker Mar 1994 – Apr 1998

LaSalle, National Bank, Buffalo Grove, Illinois

Educational Qualifications
Degree in Business Management and Administration Apr 1990 – Mar 1992
Guru Nanak Dev University, Amritsar India

Graduation in Economics Apr 1987 – May 1990

Guru Nanak Dev University, India

Personal Details
Date of Birth : 8th March, 1968
Nationality : American
Gender : Female
Marital Status : Married
Languages : English, Hindi and Punjabi
Driving License : US Driving License

References available upon request