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Topic I
GREETING
Formal Conversation
Greeting
Introducing
Sample
Sample
sentences
Response
Hello
Yourself
Others
Replying to an
Saying
Introduction
goodbye
Goodbye, Its
My name is Andy
Mr. Andy
a pleasure to
Mr. Smith
Hello, doctor
Good morning
Hello
Good morning
Good afternoon
Good evening
Good evening
How do you do
Same to you
Goodbye. It
General Affair
Henry
was nice to
you too.
today
~Hi Fina
Have a good
day
too
friend Angela
Good afternoon
Replying
Informal Conversation
Greeting
Sample sentences
Introducing
Sample
Sample Response
Saying goodbye
Hes in my class
you
Im Dave. Nice to
Sample sentences
Replying
Response
Hey, Hi
Hey, Hi
Im good all right
You too
Take it easy
meet you.
How are things?
Pretty good
Take care
Hows it going?
Im off
Im doing good
I have to go
Whats up?
Nothing much,
So long
Whats happen?
See you
bye
Nothing, nothing
Bye
Ok, bye
Topic II
A. Economic Activity
Most people work in order to earn their living. They produce goods and services. Goods
are either produced on farms, like maize and milk, or in factories, like cars and paper.
Services are provided by such things as schools, hospitals, and shops. Some people provide
goods; some provide services. Other people provide both goods and services. For example, in
the same garage, a man may buy a car, or he may buy some service which helps him to
maintain his car. The work which people do is called their economic activity. Economic
activities make up the economic system. The economic system is the sum-total of what
people do and what they want. The work which people undertake either provides what they
need or provides them with money. People buy essential commodities with money.
B. Science of Economics.
Economics is a science. This science is based upon the facts of our everyday lives.
Economist study our everyday lives. They study the system which affects our lives. The
economist tries to describe the facts of the economy in which we live. He tries to explain how
the system works. His methods should be objective and scientific. We need food, clothes, and
shelter. If we could get food, clothes, and shelter without working, we probably would not
work. But even when we have these essential things, we may want other things. If we had
them, these other things (like radios, books, and toys for the children) might make life more
enjoyable. The science of economics is concerned with all our material needs and wants. It is
not just concerned with basic needs like food, clothes, and shelter.
Vocabulary :
1.
11..
2.
12..
3.
13
4..
14.
5..
15.
6..
16.
7..
17.
8..
18.
9..
19..
10.
20..
Exercise 1. Read the whole text and then answer the question below:
Topic III
Company Structure
Most organizations have a hierarchical or pyramidal structure, with one person or group
of people at the top, and an increasing number of people below them at each successive level.
There is a clear line or chain of command running down the pyramid. All the people in the
organization know what decisions they are able to make, who their superior (or boss) is (to
whom they report), and who their immediate subordinates are (or whom they can give
instruction).
Some people in an organization have colleague who help them: for example, there
might be an Assistant to the Marketing Manager. This known as staff position: its holder has
no line authority, and is not integrated into the chain of command, unlike, for example, the
Assistant Marketing Manager, who is number two in the marketing department.
Yet the activities of most companies are too complicated to be organized in a single
hierarchy, shortly before the first world war, the French Industrialist Henry Fayol organized
his coal-mining business according to the function that it had to carry out. He is generally
credited with inventing functional organization. Today, most large manufacturing
organization have a functional structure, include (among others). Production, finance,
marketing, sales and personnel or human resources department, this means, for example that
the production and marketing department cannot take financial decision without consulting
the finance department.
Vocabulary :
1.
11..
2.
12..
3.
13
4..
14.
5..
15.
6..
16.
7..
17.
8..
18.
9..
19..
10.
20..
Exercise 1. Read the whole text and then complete the organization chart:
I think we have a fairly typical organization for a manufacturing firm. Were divided
into Finance, Production, Marketing and Human Resources departments. The Human
Resources department is the simplest. It consists of two sections. One is responsible for
recruitment and personnel matters, the other is in charge of training.
The Marketing department is made up of three sections: Sales, Sales Promotion, and
Advertising, whose heads are all accountable to the marketing manager. The Production
department consists of five sections. The first of these is Production Control, which is in
charge of both Scheduling and Materials Control. Then theres Purchasing, Manufacturing,
Quality Control, and Engineering Support. Manufacturing contains three sections: Tooling,
Assembly, and Fabrication. Finance is composed of two sections: Financial Management,
which is responsible for capital requirements, fund control, and credit, and Accounting.
Topic IV
BUSINESS
Business is an organized approach to providing customers with the goods and services
they want. The word business also refers to an organization that provides these goods and
services. Most businesses seek to make a profit - that is, they aim to achieve revenues that
exceed the costs of operating the business. Prominent examples of for-profit businesses
include Mitsubishi Group, General Motors Corporation, and Royal Dutch/Shell Group.
However, some businesses only seek to earn enough to cover their operating costs.
Commonly called nonprofits, these organizations are primarily nongovernmental service
providers. Examples of nonprofit businesses include such organizations as social service
agencies, foundations, advocacy groups, and many hospitals.
Business Operations
A variety of operations keep businesses, especially large corporations, running
efficiently and effectively. Common business operation divisions include (1) production, (2)
marketing, (3) finance, and (4) human resource management
1. Production includes those activities involved in conceptualizing, designing, and
creating products and services. In recent years there have been dramatic changes in
the way goods are produced.
2. Marketing is the process of identifying the goods and services that consumers need
and want and providing those goods and services at the right price, place, and time.
Businesses develop marketing strategies by conducting research to determine what
products and services potential customers think they would like to be able to purchase.
3. Finance involves the management of money. All businesses must have enough capital
on hand to pay their bills, and for-profit businesses seek extra capital to expand their
operations. In some cases, they raise long-term capital by selling ownership in the
company.
4. Businesses rely on effective human resource management (HRM) to ensure that
they hire and keep good employees and that they are able to respond to conflicts
between workers and management.
Vocabulary :
1.
11..
2.
12..
3.
13
4..
14.
5..
15.
6..
16.
7..
17.
8..
18.
9..
19..
10.
20..
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Exercise 2. Discussion. How do you see your future profession? Please answer the
following questions:
What kind of work are you interested in:
1. Well paid work
2. Interesting work
3. Work in a large and famous company
4. Quiet work
5. Work in an industry which has future prospects
6. A kind of work such as not to sit the whole day in the office
7. To travel a lot
Please, discuss advantages and disadvantages of your future profession:
1. Do you think that your future profession is prestigious?
2. Do you think it will be still prestigious and well paid by the time you graduate?
3. How difficult is it to find a good work in your field?
4. Is there a competition in your group?
5. Do you think that competition among your coeds is a good stimulus to study well or
it just makes communication between you more difficult?
Topic V
Conversation
(Telephoning)
a. Some useful Phrases
Can I speak to Peter Safin, please?
Speaking
Are you busy?
Can I call you back?
Please hold on.
Sorry to keep you waiting.
Ill transfer you.
Whats the area code for Dublin?
Dial 9 to get an outside line.
Press the star key twice.
This is a very bad line.
Youre breaking up.
The reception is very bad.
Would you like to leave a message?
Leave a message on my voicemail.
Im in a meeting. Ill call you back.
I think were covered everything.
Speak to you soon.
Bye for now.
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12
Dialogue 1
Beginning a call
A. Id like to speak to Max Reed, please
B. Just a moment. Ill connect you Youre through now.
A. Max Reed Speaking
B. Hi, Max. Simon here.
A. Hi, Simon. How are you?
B. Fine, And you?
Checking Information
A. Hello
C. Hello, John. Steven here. Did you get my email?
A. Yes. Its right here in front of me.
B. Fine. I thought it would like be quicker to phone than send you another message.
I wanted to run through some of arrangement for Tuesday..
Asking the caller to hold
A. Sorry to keep you waiting so long. Could you hold on a little longer? The network is
very slow today.
B. How long do you think it is going to take to find the information?
A. It wont be long now. Right. Here we are. The figure you need are
Asking the caller to leave a message
A. Im trying to get hold of someone in your sales department. Are you having problems
with your phone system? It was cut off earlier and now no reply.
B. Just a moment. Please. Ill try the number for you. Yes, Im afraid theres no reply
from department. They must be at lunch. Would you like to leave a message and Ill
get someone to call you when they get back.
A. Thanks. My names Baz Mechot and the number is 453980.
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Ending a call
A. ....OK. Have you covered everything?
B. I think so. You just need to let me know when you can send the report.
A. Thats right. Ill send you a message when I get back to the office. Anyway, thanks
for calling.
B. No problem. Ill wait to hear from you.
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Note
Id like to speak to Max Reed, Please.
Some other phrases for checking if someone is available:
Is Max Reed there?
Can I talk to Max Reed?
Is Max Reed available?
Hi, Max. Simon here
This is an informal greeting. More formal greeting include :
Hello, Mr. Breed. This is Simon Speedwell speaking.
Mr. Reed. Hello. Its Simon Speedwell here.
I wanted to run through..
We often introduce the topic politely by using the past tense. We can also use Id like to.:
I wanted to run through the arrangements.
I wanted to ask you a question.
I wanted to know about your travel plans.
Id like to ask you a question.
Sorry to keep you waiting...
Some other phrases to use when someone is waiting on the phone:
Could you hold on?
Do you mind holding.
Would you like to leave a message?
Would is used to introduce a polite offer. Note also:
Would you like me to check?
Would you like to call back later?
Would you like to hold on?
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Hello.
b.
Hello. Sorry, I cant hear you very well. Im in a restaurant and they have just started
playing some loud music.
John, Peter has arrived. Ill call you when I get back to London.
b.
a.
Bye.
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Complete the sentences using the verb from the box below. Use each one
verb once only.
Press
try
call
hear
leave keep
want
say
hold
hang get
Your female colleague is off work as she has just had a baby. What do you say to the
caller who wants to speak to her?
b. You are in a meeting and you receive a call on your mobile phone. You cannot speak.
What do you say?
..
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c. Leave a message on your colleague Peters voicemail. Say that you called and ask him
to call back when he gets the message?
..
d. You dont catch the callers name. Ask him to spell it.
.
e. A colleague phones to let you know her hotel room number but you cant her very
well. You are not sure whether it is fifteen or fifty. What do you say?
..
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Topic VIII
Business Correspondence
(Letter Writing)
Daily routine
I. Meaning of Business Correspondence
Communication through exchange of letters is known as correspondence. We
communicate our feelings, thoughts etc. to our friends and relatives through letters that
may be called personal correspondence. A Businessman also writes and receives letters in
his day to-day transactions, which may be called business correspondence. Business
correspondence or business letter is a written communication between two parties.
Businessmen may write letters to supplier of goods and also receive letters from the
suppliers. Customers may write letters to businessmen seeking information about
availability of goods, price, quality, sample etc. or place order for purchase of goods. Thus,
business letters may be defined as a media or means through which views are expressed
and ideas or information is communicated in writing in the process of business activities.
II. Part of a Business Letter
Different parts of a business letter1). Heading 2). Date 3). Reference 4). Inside Address 5). Subject 6). Salutation 7). Body of
the letter 8). Complimentary close 9). Signature 10). Enclosures 11). Copy Circulation
12). Post Script
The essential parts of a business letter are as follows:
1. Heading -The heading of a business letter usually contains the name and postal address of
the business, E-mail address, Web-site address, Telephone Number, Fax Number, Trade
Mark or logo of the business (if any)
2. Date - The date is normally written on the right hand side corner after the heading as the
day, month and years. Some examples are 28th Feb., 2003 or Feb. 28, 2003.
3. Reference- It indicates letter number and the department from where the letter is being
sent and the year. It helps in future reference. This reference number is given on the left
hand corner after the heading. For example, we can write reference number as
AB/FADept./2003/27.
4. Inside address - This includes the name and full address of the person or the firm to
whom the letter is to be sent. This is written on the left hand side of the sheet below the
reference number. Letters should be addressed to the responsible head e.g., the Secretary,
the Principal, the Chairman, the Manager etc. Example:
Bharat Complex
Hyderabad
Bhubaneswar,
Orissa- 751007
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5. Subject - It is a statement in brief, that indicates the matter to which the letter relates. It
attracts the attention of the receiver immediately and helps him to know quickly what the
letter is about. For example,
Subject: Your order No. C317/8 dated 12th March 2003.
Subject: Enquiry about Samsung television
Subject: Fire Insurance policy
6. Salutation - This is placed below the inside address. It is usually followed by a comma (,).
Various forms of salutation are:
Sir/Madam: For official and formal correspondence
Dear Sir/Madam: For addressing an individual
Dear Sirs/Dear Madam: For addressing a firm or company.
7. Body of the letter- This comes after salutation. This is the main part of the letter and it
contains the actual message of the sender. It is divided into three parts.
(a) Opening part - It is the introductory part of the letter. In this part, attention of the
reader should be drawn to the previous correspondence, if any. For example with
reference to your letter no. 326 dated. 12th March 2003, I would like to draw your
attention towards the new brand of television.
(b) Main part - This part usually contains the subject matter of the letter. It should be
precise and written in clear words.
(c) Concluding Part - It contains a statement the of senders intentions, hopes or
expectations concerning the next step to be taken. Further, the sender should always
look forward to getting a positive response. At the end, terms like Thanking you, With
regards, With warm regards may be used.
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Tel.
E-mail:
Fax.
Postal Address
Website:
Ref.
Dated:
To
Name and
Address of the letter to whom letter is sent
Subject:
Salutation,
Opening part
Main part
Concluding Part
Complementary close
Signature
(name)
Designation
Enclosures
CCPS
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Topic X
SOCIALIZATION
Making a Dinner Reservation
Dialogue:
Lola: Thank you for calling the Copa Restaurant. Im the hostess, Lola.
Mr. Wood: Hello. Im visiting Miami and my wife and I would like to eat at the Copa.
Lola: Welcome to Miami, sir. Do you have a reservation?
Mr. Wood: No, not yet. Id like to make a reservation.
Lola: When would you like to have dinner?
Mr. Wood: Wed like to come tonight.
Lola: Oh, Im sorry. Were booked solid tonight. We dont have any tables for two or four.
Mr. Wood: So we cant eat there tonight?
Lola: Well, you can come to the restaurant without a reservation but youll have an hours
wait.
Mr. Wood: Do you have any openings for tomorrow night?
Lola: Yes, reservations are still being taken for tomorrow. What time?
Mr. Wood: 7 p.m.
Lola: How many?
Mr. Wood: There will be four of us: my wife and me and another couple.
Lola: We have tables for four available at 6:45 or 7:30.
Mr. Wood: I think Ill make the reservation for 7:30.
Lola: What name can I use to hold the table?
Mr. Wood: Wood. My last name is Wood.
Lola: Okay, Mr. Wood, youre all set. I have you reserved for a table for 4 at 7:30 p.m.
tomorrow night.
Mr. Wood: Thank you. Were looking forward to eating at your establishment
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2. wait _____
3. opening _____
4. make _____
6. take _____
F. ready; okay
7. hold _____
8. set _____
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DIALOGUE PRACTICE
Find a partner. Cut out the statements above and try to put them in the correct sequence. Read
the dialogue aloud. Practice intonation and pronunciation. Reverse roles.
DIALOGUE COMPREHENSION
Questions about People:
1. Who is the hostess? _________________________________________________________
2. Who is making the reservation? _______________________________________________
3. Who will be ordering dinner? _________________________________________________
Questions about Places:
1. What city are they in? _______________________________________________________
2. What is the name of the restaurant? ____________________________________________
Questions about Numbers:
1. How many people are going to dinner? _________________________________________
2. What time is requested? _____________________________________________________
3. What time is the reservation? _________________________________________________
4. What two types of tables are available? _________________________________________
5. What times are available? ____________________________________________________
DIALOGUE PRACTICE
A. Read the questions from the dialogue below. With a partner, practice answering them.
Your answer does not need to match the exact words from the dialogue.
1. Do you have a reservation?___________________________________________________
2. When would you like to have dinner?__________________________________________
3. So we cant eat there tonight? ________________________________________________
4. Do you have any openings for tomorrow night? __________________________________
5. What time? _______________________________________________________________
6. How many? _______________________________________________________________
7. What name can I use to hold the table? ______________________________________
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WRITING TASK
Look at the pictures. Write a similar dialogue to describe what is happening in the images.
1.
3.
..
2.
..
..
..
4.
..
5.
6.
..
..
..
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Topic X
Job Advertisement and Interview
A. Job Advertisement
A job advertisement is a notice to a selected group or the e public, informing them that
there is a job vacancy available. A job advertisement usually contains such details as the job
title, responsibilities and roles of the successful candidate, and requirements for hopeful
candidates. Job adverts can be found in newspapers, magazines or online.
Purpose
The main purpose of a job advertisement is to attract suitable candidates for the position. An
effective ad reduces the time companies spend interviewing unsuitable candidates by
providing a precise statement of job requirements. A job advertisement also plays a secondary
role by helping to position the company as a growing organization staffed by quality people.
This can help create awareness and interest from qualified people who might be attracted to
the company for future vacancies.
Types of Advertisement
Job advertisements typically take two forms: display and classified advertisements. Display
advertisements include bold headlines, copy and photographs or illustrations. They come in
various sizes, from small boxes to full-page or even double-page advertisements. Through
size and creativity, ad designers aim to create impact with display advertisements. Classified
advertisements are much simpler. They feature a subject headline and text and appear under a
job category heading with other advertisements of similar appearance. Classified ads offer
little opportunity for creative treatment or impact.
Content
A job advertisement has five main elements. Information on the job opening describes the
duties and responsibilities of the position. A candidate profile outlines the experience,
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education and other attributes required for the job. Company information provides insight into
the working environment and the opportunities for the right candidate. The advertisement
should also describe the salary range and benefits for the successful candidate. Finally, the
advertisement should explain the application process, including how and where to apply.
Media
Job advertisements appear in different media, including local and national newspapers,
industry magazines and job websites. In newspapers and magazines, job ads typically appear
in a recruitment section, although advertisements for prestige senior positions might be placed
in another section, such as business or finance, for additional impact. Companies also use
social media such as Facebook and Linkedin to communicate with potential candidates for
current and future vacancies.
B. Job Interview
A job interview is your chance to show an employer what he or
she will get if youre hired. That is why it is essential to be well
prepared for the job interview. There exist five basic types of
interviews:
A job interview is your chance to show an employer what he or she will get if youre hired.
That is why it is essential to be well prepared for the job interview. There exist five basic
types of interviews:
The Screening Interview
This is usually an interview with someone in human resources. It may take place in person or
on the telephone. He or she will have a copy of your resume in hand and will try to verify the
information on it. The human resources representative will want to find out if you meet the
minimum qualifications for the job and, if you do, you will be passed on to the next step.
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References:
Traveling in English - Making a Dinner Reservation. ESL Library. Com.
MacKenzie Ian. 2003. (2nd Ed). English for Business Studies: A Course for Business Studies
and Economics student. United Kingdom. Cambridge University Press
MacKenzie Ian, 1997. English for Business Studies: A Course for Business Studies and
Economics student. United Kingdom. Cambridge University Press.
Nikolaenko. E.B. 2008. Business English. Tomsk Polytechnic University Publishing House.
http://www.kuaikuenglish.com/assets/pdf/Business_english_5/business_5D.pdf
http://blog.lingoking.com/wp-content/uploads/2010/12/How-to-make-a-business-phone-callin-English.pdf
2010 Pearson Education. All rights reserved. www.pearsonlongman.com/dictionaries
http://www.pearsonlongman.com/uk
ireland/pdf/esol/photodict/new_photodict/m02_lpd_wks_glb_5650_drt.pdf
Business Correspondence : http://old.nios.ac.in/Secbuscour/cc14.pdf
http://www.matsuk12.us/cms/lib/AK01000953/Centricity/Domain/3159/Sample_Letter_of_A
pplication.pdf