98 2 4

...............................................................................................................1

................................................................................................1

................................................................................................4

.......................................................................................................5

........................................................5

............................8

..................................................................................10
..................................................................10
...................................................... 11
..............................................................................................13
......................................................................13
..................................................................................15
..................................................................................16
..............................................................18

.....................................................................................................21

..............................................................................................21
..............................................................................................21
..............................................................................................21
..............................................................................................22
..............................................................................................23
..........................................................................................23
......................................................................................23

.....................................................................................................27

..........................................................................27
(input)........................................................................................27
(process)............................................................................29
(output)......................................................................................32
(outcome) .....................................................................................46
(cost-efficiency)................................................51
(cost-effectiveness)..........................................52

..................................................................53

......................................................................53
......................................................................56
I

.................................................................................................70

......................................................................................................70
..........................................................................70
......................................................................................71

..........................................................................................75

..............................................................................................80

.....................................................................................................................81
.............................................................................................................................86
..................................................86
..........................................................90
..........................96
......................................................99

....................................................................................122

II


2-1

.........................................15

4-1

.....................................31

4-2

95 ..................................37

4-3

96 ..................................38

4-4

97 ..................................39

4-5

95 ..................................40

4-6

96 ..................................40

4-7

97 ..................................41

4-8

95-97 ...........................42

4-9

95-97 ...........................43

4-10 95-97 ..........................44

4-11 95-97 ..........................45

III


2-1

........................9

2-2

.......................................12

3-1

.............................................22

3-2

...................................23

3-3

...................................24

3-4

...................................26

4-1

95 97 ..................29

4-2

95 97 ....29

4-3

95 97 ......................32

4-4

95 97 .........................33

4-5

..............................................34

4-6

95 97 .............................34

4-7

95-97 .............................36

4-8

95-97 ...........................36

4-9

95 ................37

4-10

96 ...............38

4-11

97 ...............39

4-12

........................................45

4-13

97 .............................49

4-14

949597 ...........51

4-15

95-97 ..............................51

4-16

95-97 ..............................52

4-17

95-97 ..............................52

4-18

95-97 ..............................52

IV

/ 1990
( 58%)( 38%)
2000 /( 73.6%)
( 32.9%)(19962008)
/ 62% 73.6%(2008 )
7.88% 5.55% 2000
(5.27%)(4.67%)
95 4832
96 4223 97 4100

19921995 1995
20082005 2005

2003

2002

cost effectiveness

(accountability )

Performance Management

(2009)

(2008)

(1992
1995)
(1992
2008)
(2001)

13%

(
2009)

(
2008)


(2004)

(1996
2007)

(2008)

(2003) 36.17%
58.33%
21.73%

(Clampet-Lundquist,
2003)
(Estrada & Nilsson,
2004)

(2008)

()
(2008)

(2004)

(
2006)(2008)
/( 40%)
()( 20%)(
16%)()( 16%)
25 13 (
52%),( 40%)
( 36%)( 36%)(
24%)( 12%)( 8%)
(2007)
( 2-1)(
)

 2-1

1.

2.

10

3.

4.

()
11

(1)
(2)
(3)
(4)
(5)

2-2

26-28

(
2468 )

11

3500

1700

900

900

29-32

12

4000

1800

1100

1100

26

15

4500

2200

1200

1100

31

15

4500

2200

1200

1100

24

12

4500

(
571315 )

(
601 22 )

(
601 79 )

12

age of accountability

1999

2003
2000performance evaluation
control

2004

(cost-benefit analysis)

(cost-effectiveness analysis)(Robbins)

2001(Peter
Drucker)
(doing things right);
13

2001

1993

19971999
2002

Zeithaml et. al1990

2002
(1995)

2005McGregor
Cederblom (1982)
2005Richard and
Micholas(1995)
2005(1989)

2005(1996)

20052002

14

2005(2002)
2005

19992002

output

outcome

2-1

David Osborne Ted Gaebler

20052003
1.
2.3.

2001:1.(To
15

Evaluate):2.(To Learn):
3.(To Motivate):
4.(To Promote):
5.(To Celebrate):

2003

(2005)2002

1.
2.
3.

2002

1.

16

2.E

1.
Parasuraman, Zeithaml & Berry1988
1.2.
3.
4.
5.
Parasuraman, Zeithaml & Berry1985101.
2. 3. 4. 5. 6. 7.
8. 9. 10.
2002
2.

1
17

2
3
4

Cartor and Greer (hand-off

control)

2005De Neufville

2005
(1999)

(2002)

(2005)
18

Ammon(1996) 1.
2. 3. 4. 5. 6. 7. 8.
9. 10.2002Jackson
91. 2. 3. 4. 5.
6. 7. 8. 9.
JacksonAmmon1996
:
1.
2.
3.
4.
5.

6.
7.
8.

9.
10.

Delaney & Huselid19961.

Delaney & Doty1996

1999
2004

19

95
97

20

95 97

inputthroughputoutputoutcome

1.input
2.throughputs
3.output
4.outcome

2009 2-4
12
2
21


1.
2.
3.
4.
5.
6.
7.
8.
3-1

22

(
)

3-2

3 2

A1

(1)

(2)

2 1

A2

(1)

(2)

23

B2
B1B10
B11B12 B3B4B6
B5 B7B8B9

3-3

45

B1

97 11 28
48

B2

(13 )
()
98 3 19
39

B3

(11-12 )
()
97 1 24
36

B4

(6 )

96 7 1
42

B5

(6-7 )
()()
97 2 23
43

B6

(
)
97 2 22

24

 3-3

()

52

B7

(
)
97 3 3
40

B8

97 4 11
46

B9

96 12 26
44

B10

97 3 31
38
1 97 3

B11

(
)()
97 4 1
49

B12

96 12 1

25

 3-4

B1B10B11B12

B3B4B6

B5

B7B8B9

26

(input)

1.

2.

(1)
23 15 12
15

(2)

DVD

27


(3)

3.
(
)( 4-1)
A.

B.

C.

D.

E.

F.

G.

H.

I.

4-1

95 97 (
4-1) 97 29,028
( 4-2)

28

 4-1

95 97

95

96

97

1.

4,401,029

5,839,024

6,880,908

2.

2,218,612

1,809,944

1,872,638

3.

470,972

470,972

500,000

4-2

95 97

95

96

97

1,447,572

1,447,572

1,288,632

335,000

335,000

340,000

50,000

50,000

90,000

238,400

238,400

350,000

2,070,972

2,070,972

2,100,000

(process)

(1)

A.

(
) 10

B.

C.

D.

29

(2)
A.

()
80%

B.

C.

D.

E.

F.

G.

H.

30

/()

1-3

4-1

97

A.

31

B.

(
E )(
)(
)(
)

C.

D.

E.

(output)

1.

4-3

95 97

95 (/) 96 (/) 97 (/)

82

71

65

154

89

61

236

160

126

4-3

2.
12

95 97
( 4-4)( 4-5)

32

 4-4

95 97

()
95

96

97

600(23%)

186( 7%)

117( 5%)

1,358(52%)

871(35%)

513(24%) 2,742(37%)

63( 2%)

68( 3%)

69( 3%)

200( 3%)

35( 1%)

35( 1%)

18( 1%)

88( 1%)

63( 2%)

55( 2%)

71( 3%)

189( 3%)

74( 3%)

44( 2%)

45( 2%)

163( 2%)

11( 0%)

6( 0%)

3( 0%)

20( 0%)

11( 0%)

22( 1%)

6( 0%)

39( 1%)

140( 5%)

48( 2%)

68( 3%)

256( 3%)

42( 2%)

44( 2%)

86( 1%)

263(10%)

350(14%)

288(13%)

901(12%)

13( 0%)

790(31%)

940(43%) 1,743(24%)

2,631

2,517

2,182

903(12%)

7,330

4-4

33

 4-5

3.

4-6 95 97

95
96
97
58 52 70

40 27 36
52%

69%
49 70
70%
24 50
49%

34

 4-6 95 97 ()

95
96
97

6
36
40%
12
90%

() () E

19 75
76% 100%
95

100% 71%
76
90%
85%
57
70%
71%

72
73% 90%

66
76%

100
80

70
86%

100
80%

45
86 100% 100%

39 78%

7 9
5-6

1-2

12-15

7 9

1-2

95 334 96 463
97 460 (
96 12-15
35

 15 1-2
)
4.()
65 23 31
15 12 95-97

4-7

95-97

95

96

97

2,150()

1,806()

1,803()

179()

151()

150()

()
()
4-8

95-97

10

11

12

95

196

198

193

192

179

177

181

170

173

160

165

166

2150()

96

163

155

155

154

144

163

161

146

142

146

135

142

1806()

97

147

145

154

166

176

171

157

155

159

132

126

115

1803()

36

 4-9 95

1
3
0
62
95.40%
1
1
62
95.40%
2
3

60

92.30%

59

90.80%

56

86.20%

55

84.60%

55

84.60%

52

80.00%

53

81.50%

10
11

1
3

4
1

50
52

76.90%
80.00%

12

53

81.50%

20
1.7

26
2.2

669
55.75

85.80%
85.77%

4-2

95

37

 4-10

96

3
0

3
3

53
50

81.50%
76.90%

51

78.50%

51

78.50%

48

73.80%

50

76.90%

51

78.50%

47

72.30%

45

69.20%

10
11

7
2

3
4

49
47

75.40%
72.30%

12

49

75.40%

/
/

30
2.5

34
2.8

591
49.25

75.80%
75.77%

4-3

96

38

 4-11

97

5
3

3
3

51
51

78.50%
78.50%

55

84.60%

58

89.20%

61

93.80%

59

90.80%

54

83.10%

54

83.10%

55

84.60%

10
11

0
2

10
7

45
40

69.20%
61.50%

12

38

58.50%

25
2.1

36
3

621
51.75

79.60%
79.62%

4-4

97

39


95

4-5

95

96

4-6

96
40

 97

4-7

97

41


(1) 95-97

4-8

95-97

42

(2) 95-97

4-9

95-97

43

(3) 95-97
97

4-10

95-97

44

(4) 95-97
97 10

95-97

4-11

5.

4-12
4-12
95

621,280

45

96

97

351,000

318,500

107,945

155,330

458,945

473,830

(outcome)
1.
95 97 96

(1)

(2)

46

(3)

(4)

47

(5)

(6)

48

(7)

2.
94 96
97 1 10

4-13

97.3.29

97

24

50%

97.4.12

39

78%

85%

97.5-8

75

100%

90%

49

 4-13

97 ()

97.5.4

90%

71%

97.8.30

45

-31

97.7-9

100%

89%

12

90%

90%

97.10.26

70

86%

90%

3.

4-14
(
)

50

 4-14

959697

95

96

97

()

13(45%)

19(54%)

12(34%)

44(44%)

()

4(14%)

3( 9%)

10(29%)

17(17%)

()

4(14%)

4(11%)

5(14%)

13(13%)

()

3(10%)

5(14%)

4(11%)

12(12%)

()

5(17%)

4(11%)

4(11%)

13(13%)

29

35

35

99

(cost-efficiency)

(1)
(2)

4-15

()

95-97
95
96

97

2,070,972

2,070,972

2,100,000

2,631
787.14

2,517
822.79

2,182
962.42

(1)
51

(2)
4-16

()

95-97
95
96

97

238,400

238,400

350,000

334
713.77

463
514.90

460
760.87

(1)()
(2)
4-17

()

95-97
95
96

97

2,182,417

4,029,080

5,008,270

2,150
1015.08

1,806
2230.94

1,803
2777.74

(cost-effectiveness)

(1)()
(2)

4-18

95-97
95
96

97

2,182,417

4,029,080

5,008,270

7
311,773.86

9
447,675.56

9
556,474.44

52

1.

(A1)

(A2)

2.

(A1)

53


(A1)

3.

(A1)

4.

(A2)

5.

(A2)

6.

54

(A1)

7.

(A1)

8.

(A1)

(A2)
55


9.

(A2)

1.

(B1)
(B3)

(B4)

(B5)
12/25
()(B8)
ok
(B10)

56


(B11)

8 5.6

(B12)

(B5)

(B5)
12/25
()(B8)

(B9)

(B11)

57


(B4)

(B6)

(B7)

(B9)

2.

(B3)

(B6)

(B7)

(B8)

58

(B10)

(B11)

(B4)

(B12)

(B1)

(B8)

(B10)

59

(B11)

(B4)

(B9)

(B6)

(B5)

3.

60

(B1)

(B6)
(B4)
(B8)

(B9)

(B3)

(B10)
()
() (B11)

61


(B5)

(B7)

40 (B12)

4.

(B1)

(B3)

(B4)

(B5)

62

(B6)

(B7)

(B8)

(B12)

(B10)

(B11)

5.

(B1)

63

(B10)

(B11)

(B3)

(B8)

(B7)

(B9)

64


(B4)

(B5)

(B6)

11

(B12)

6.

(B1)

(B10)

(B11)

65

(B3)

12

(B4)

(B5)
(B6)

(B7)

(B9)

(B12)

66

7.

(B5)

(B6)

(B7)

(B8)

(B10)

67

(B1)

(B4)

(B9)

(B11)

68


ok

(B12)

(B3)

(B4)

69

()
1.
12

95 97 2,631 2,182
1,358 531
97

95 787
96 823 97 962

2.
95 334 96 463
97 460
95
70

714 96 515 97 761 96 95

97

()
95 179 96 151 97
150 95
62%97 90% 95 97
13 (13%)
12 (12%)

95 1015 96 2231 97 2778

( 4-17)

95
96 97
( 4-18)

()

71

()

()

()

72

()

()

()

73

()

74

75

benefit in-kind

76

benefit in-cash

(utilitarianism)

Voucher
1970s-1980s
Experimental Housing Allowance Program, EHAP
12 30,000
1,800

10% 25%

77

78

79

80


()
(2009)

(1989)

129-200
(1999)
2004
(2005)

(2004)

(2002)

(1996)
(2002)

(2001)

2003
2(4

53-82
1992

(1992)

2003
2(4)146-154
(2002)
81


(2006)

198711121-153
(2006)

(2007)

(2008)

(2009)
(1995)

1992341-58
1995
(1996)2
227-271
(1996)

1999
1357-98
(2007)

(2000)
(2005)-

(2002) 300

(1999)

82

(2008)

(2006)14
25-62
(2003)
(1992)

(1993)

(2004)-

(2002)

(2005)

(2003)

(2004)

1995

2002
5013-20
1999

1111-147
(2008) 121
(1996) 1990
171-30
Kettner, P. M., Moroney, R. M., & Martin, L. L. (1997/2003). Designing
and Managing Programs. 2003

Martin, L. L. & Kettner, P. M. (1996).Measuring the Performance of Human

83

Service Programs. 1999

()
Ammons, David N. (1996). Municipal Benchmark: Assessing Local Performance
and Establishing Community Standards. Thousand Oaks, Calif:Sage.
Cederblom, D. (1982). The Performance Appraisal Interview: A
Review,Implications, and Suggestions. Academy of Management
Review,7,2,pp.219-227.
Clampet-Lundquist, S.(2003). Finding and Keeping affordable housing:
Analyzing the experiences of single-mother families in North
Philadelphia. Journal of Sociology and Social Welfare, 30(4): 123-140.
Drucker, P. F. (1973). Management: tasks, responsibilities practices. NY:
Harper & Row.
Estrada, F & Nilsson, A.(2004). Exposure to threatening and violent
behavior among single mother: The significance of lifestyle,
neighborhood and welfare situation. British Journal of Criminology,
44(2): 168-187.
Gilbert Terrell1998. Dimension of Social Welfare Policy4th,
NJPrentice-Hall, pp. 50-82.
Rank, Mark R. &

Li-Chen Cheng (1995). Welfare Use Across Generations:

How Important Are the Ties That Bind?

Journal of Marriage and the

Family, 57: in press.

Richard &

Micholas. (1995). Production and Operations Management:

Manufacturing and Services. 7th ed.

Parasuraman, A., Valarie Zeithamal, & Leonard Berry.(1985). A Concept
Model of Service Quality and Its Implication for future Research.
Journal of Marketing Research, 49: 3-4.
Parasuraman, A., Valarie Zeithamal, & Leonard Berry.(1988).
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Quality. Journal of Marketing Research, 52: 35-48.
84

()

http://www.moi.gov.tw/stat/index.asp

http://sowf.moi.gov.tw/stat/year/list.htm

http://www.moi.gov.tw/dsa/

http://social.tncg.gov.tw/woman_t.jsp?id=1148440242919

http://www.pthg.gov.tw/planjdp/News_Detail.aspx?ID=15143

http://cabu.kcg.gov.tw/Report/ReportTypeFile.aspx?menuid=183&id=9
6&year=-1&month=-1&index=8

85

86 12 15 4 6 42
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9600 A 4300 B 3000

C 2300

90

1.

(1)

(2)
(3)
(4)
(5)
(6)
(7)

(1)
(2) 2.5
(3)

(4)
(5)

(6)
(7)
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(1)
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(4)
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91

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( X
)

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3,500-4,500

1.

18

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(1)
(2)
(3)
2.5
5

2.

(1)
(2) 3
(3)
(4)
(5) 3 X

(6)

3.

4.

5.

1000 2600

92

()
1.

1
2
3
4
5

2.

(1)
(2)
(3)
(4)
(5)

3.

4.

5.

2000

93

()
1.

6
1
18

(1)
(2) 2.5
(3) 35

(4)
(5)
(6)
(7)
(8)

2.

(1)
(2)
(3)
(4)
(5)

3.

4.

( X
)

5.

4000

94

(98 3 )
1.

(1)
(2)
(3)

(4)
(5)

(6)
(7)
(8)
(9)

2.

(1)
(2)
(3)
(4)
(5)

3.

4.

5.

()

95

0910083131

1.

2.

3.

1
2
3
4
5

1.
2.
3.
4.
5.
96

1.
2.
3.
4.

97

()
1.

2.

3.

1
2
3
4
5

1.
2.
3.
4.
5.

98

1.

97
98
99
100
2.

1.

()

1.

2.

3.

1.
1.

2.

99

1.
()

98 12
31

1.
()

1.

2.

1.
()

97

98

1.

100

2.

3.

4.

(1)

a.

99

1.
2.
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