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BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER

Conectys Serv Telecom SRL


Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

Candidates name:

Evaluators name:

Date

Date

Signature

ENGLISH LANGUAGE TEST

Part I: English Grammar


Select the best answer.
1.
A.
B.
C.
D.

I _________ some medicine for my cough.


was prescribed
had prescribed
am prescribed
have been prescribed

2. He's hooked __ gambling.


A. with
B. on
C. in
D. by
3.
A.
B.
C.
D.

I ____________ anything if I had known what her reaction was going to be


wouldnt say
wouldnt have say
didnt say
wouldn't have said

4.
A.
B.
C.
D.

Eli's hobbies include jogging, swimming, and __________.


to climb mountains
climb mountains
to climb
climbing mountains

5.
A.
B.
C.
D.

Who knows what ______ if you had accepted the job in South America last year.
may happen
may have happened
may had happen
may been happening

6.
A.
B.
C.
D.

Each of the Olympic athletes ____________ for months, even years.


have been trained
were trained
has been trained
been trained

Page of 8

Conectys Group, Arcoman bvba


1
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

7. The company will upgrade _________ computer information systems next month.
A. there
B. their
C. it's
D. its
8. I'm going to be a very rich man. I'm sure that by the time I'm 40 I __________ my first million.
A. will have made
B. will make
C. will be making
D. will have been made
9. You were ____________ the New York office before 2 p.m.
A. suppose call
B. supposed to call
C. supposed calling
D. supposed call
10. The company is _________ USA supplier of dairy products.
A. a
B. this
C. an
D. it
11. John and I have never seen eye to eye. I have never _________ with him.
A. got up
B. got by
C. got on
D. got around
12. It's a very expensive city but we ______. We have enough to live on.
A. get up
B. get on
C. get by
D. get along
13. I always visit my sister ___ Sundays
A. for
B. in
C. at
D. on
14. Why do you insist ____ going to Spain? We went there last year.
A. in
B. at
C. on
D. by
15. Where on earth is Tony? I'm tired of waiting for him. Soon we ________ here for an hour
A. will been waiting
B. will be waiting
C. will have been waiting
D. have been waitng

Page of 8

Conectys Group, Arcoman bvba


2
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

Part II. English Grammar


Select the best answer.
1. I went to the showroom but was informed that all the houses __________
A. had been sold
B. were sold
C. are sold
D. has been sold
2. Our son's being bullied at school; other kids ______ him.
A. pick out
B. pick on
C. get on
D. drop on
3. I went to bed at 10 o'clock but didn't _______ till midnight.
A. drop down
B. drop in
C. drop off
D. drop by
4. Cars left on the street are susceptible ____ theft.
A. for
B. by
C. from
D. to
5. I'm a policeman and I'm usually ___ duty at Christmas.
A. with
B. in
C. on
D. of
6. My house _________ while I was away
A. has been burgled
B. was burgled
C. have been burgled
D. is burgled
7. Please! I'm trying to work here. Don't ____ my time with stupid questions.
A. waste
B. break
C. abuse
D. lose
8. He had to go to the hospital because it was a very ___ cut.
A. deep
B. hard
C. heavy
D. wide
9. We managed to get up the steep hill only because our car is very ____________.
A. hard
B. strong
C. powerful

Page of 8

Conectys Group, Arcoman bvba


3
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

D. aggressive
10. Where's Peter? Is he ____ sick again
A. in
B. off
C. for
D. of
11. I took a pencil and edited the text by crossing ____ all the unnecessary sentences.
A. off
B. in
C. out
D. up
12. I'm not particularly good ____ sports.
A. with
B. in
C. on
D. at
13. That man keeps winking ____ me.
A. for
B. at
C. by
D. from
14. I'll come and see you tomorrow. I'll ____ around 5 oclock.
A. drop off
B. drop around
C. drop by
D. drop in
15. My friend gave me a lift. He ____ at the metro station.
A. put me down
B. let me out
C. let me off
D. dropped me off

Part III. English Vocabulary


Select the best answer.
1. He _________ laughter when he realized his mistake.
A. burst into
B. exploded in
C. broke in
D. broke into
2.
A.
B.
C.
D.

The police have caught the suspected thief and he's ______ arrest.
in
under
at
on

Page of 8

Conectys Group, Arcoman bvba


4
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

3. The I'm going to call the dentist and make an appointment for next week. My tooth's been hurting for
ages and I can't _____ any longer.
A. put it off
B. put it in
C. put it down
D. pick it up
4. We didn't arrange to meet. It was ___ coincidence that I saw him.
A. great
B. clean
C. clear
D. pure
5. He assured me he was ____ sure where the house was.
A. very
B. a bit
C. rather
D. quite
6.
A.
B.
C.
D.

I managed to ______ quite a lot of Italian while I was on holiday in Rome.


pick up
pick off
put down
drop off

7. I'm really ________ gardening. It's a great way to relax.


A. getting on
B. getting in
C. getting into
D. getting off
8. Our neighbor is a very _______ smoker, 2 pack a day.
A. heavy
B. hard
C. strong
D. bad
9.
A.
B.
C.
D.

I don't know him that well. He's only __________ acquaintance.


casual
loose
weak
poor

10. Do you know where we are? If you ask me, we are _______ lost.
A. rather
B. very
C. totally
D. absolutely

Page of 8

Conectys Group, Arcoman bvba


5
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

Part IV. English Reading & Comprehension


Select the best answer.
A few minutes ago, walking back from lunch, I started to cross the street when I heard the sound of a coin dropping.
It wasn't much but, as I turned, my eyes caught the heads of several other people turning too. A woman had
dropped what appeared to be a dime.
The tinkling sound of a coin dropping on pavement is an attention-getter. It can be nothing more than a penny.
Whatever the coin is, no one ignores the sound of it. It got me thinking about sounds again.
We are besieged by so many sounds that attract the most attention. People in New York City seldom turn to look
when a fire engine, a police car or an ambulance comes screaming along the street.
When I'm in New York, I'm a New Yorker. I don't turn either. Like the natives. I hardly hear a siren there.
At home in my little town in Connecticut, it's different. The distant wail of a police car, an emergency vehicle or a fire
siren brings me to my feet if I'm seated and brings me to the window if I'm in bed.
It's the quietest sounds that have most effect on us, not the loudest. In the middle of the night, I can hear a dripping
tap a hundred yards away through three closed doors. I've been hearing little creaking noises and sounds which my
imagination turns into footsteps in the middle of the night for twenty-five years in our house. How come I never hear
those sounds in the daytime?
I'm quite clear in my mind what the good sounds are and what the bad sounds are.
I've turned against whistling, for instance. I used to think of it as the mark of a happy worker but lately I've been
associating the whistler with a nervous person making compulsive noises.
The tapping, tapping, tapping of my typewriter as the keys hit the paper is a lovely sound to me. I often like the
sound of what I write better than the looks of it.
1. The sound of a coin dropping makes people ...
A. think of money.
B. look at each other.
C. pay attention to it.
D. stop crossing the street.
2. People in New York ...
A. don't care about emergencies.
B. are used to sirens.
C. are attracted by sounds.
D. don't hear loud noises.
3. The writer ...
A. sleeps next to the window.
B. has lived in Connecticut for a long time
C. believes in ghosts.
D. is interested in fire engines.
4. How does the author relate to sounds at night?
A. He imagines sounds that do not exist.
B. He exaggerates quiet sounds.
C. He thinks taps should be turned off.
D. He believes it's rather quiet at night.
5. He dislikes whistling because ...
A. he is tired of it.
B. he used to be happier.
C. it reminds him of tense people.
D. he doesn't like workers.
6. What kind of sound does he find pleasant?
A. tinkling sound of a coin dropping
B. clinking sound of keys
C. tapping of his typewriter
D. creaking sounds
Page of 8

Conectys Group, Arcoman bvba


6
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

7. How does the writer feel about sounds in general?


A. They make him feel at home.
B. He thinks they should be ignored.
C. He believes they are part of our lives.
D. He prefers silence to loud noises.
A mini problem.
Lilys anger could not have been more palpable.
She awakened Christmas morning and, along with her brother, ran down to see the gifts under the tree.
In the living room sat a magnificent mini bike. It was red with a pearly white gas tank and side panels. For a brief
moment, Lily was filled with what seemed like insurmountable excitement. Then, her eyes caught hold of a baby
doll sitting on the couch with a huge bow.
She knew. She knew that the mini bike belonged to her brother and that she had been relegated to that doll. It was
par for the course.
Tommy always got cool things: skateboards, gliders, science kits. The mini bike was just the latest cool thing.
Lily always got the boring gifts: a doll with a gown, a doll with a tutu, a doll with a puppy. This doll seemed unusually
blah. The doll wore a petticoat. The doll had short, straight black hair.
Tommy had seen that mini-bike in the front window of Moores Bike Shop, but hadnt Lily too? Hadnt she asked for
it with as much fervor as her twin brother?
Tommys eyes grew wide at the sight of the bike he knew was his no doll for him. He ran into his parents room
and jumped excitedly on the bed.
Thank you, Mama! Thank you, Papa, he yelled.
Lily seethed in the other room. It took a while for anyone to even realize she was missing.
Whats wrong, Lil? Papa asked. Did you see your pretty doll?
I saw it, she said sulkily.
Whats wrong? asked Mama.
Silence.
Oh, Mama, you know Lily is never excited by presents! her brother laughed. Come out and watch me ride!
And so they did.
8. What is ironic about the title of this passage?
A. Lily has a big problem.
B. Tommy is perfectly happy.
C. Lily does not get a mini bike.
D. No one realizes there is a problem.
9. In paragraph 6, what is the most like reason the author repeats the word "doll"?
A. to highlight how extravagant the dolls were
B. to juxtapose the number of dolls with just one mini bike
C. to make it clear how monotonous this gift had become for Lily
D. to make it clear that the doll she got this Christmas was the worst of all
10. Which best describes the act of being relegated?
A. A star athlete is given a coveted award.
B. A disobedient dog is put in the garage to sleep.
C. A struggling student is given the worst grade in the class.
D. The birthday boy is taken to his favorite restaurant.

Page of 8

Conectys Group, Arcoman bvba


7
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

BUSINESS & KNOWLEDGE PROCESS OUTSOURCING - CONTACT CENTER


Conectys Serv Telecom SRL
Bdul Preciziei 1 Sector 6 Bucuresti Romania
Tax Number: RO16689280
Reg. Number: J40/13360/2004
Tel: 40-21-317-7000
Fax: 40-21-317-7001
e-mail: info@conectys.com
website: www.conectys.com
We succeed through our customers success

Part V. English Writing Skills


1. Please translate the following letter into English
Stimata doamna,
Va multumim pentru scrisoarea dumneavoastra din 16 septembrie prin care ne cereti detalii despre imprimanata
color TX2000.
Anexam prezentei scrisori brosura ce descrie principalele noastre produse, intre care si imprimanta care va
intereseaza (pagina 15).
In brosura sunt indicate si tarifele si conditiile de vanzare, precum si reducerile practicate pentru comenzi in
cantitati mai mari.
Raportul prt/calitate al produsului de care va interesati este excellent. Putem sa certificam ca utilizarea lui simpla
va fi in masura sa va multumeasca.
Toate produsele noastre au garantie de un an si pot fi livrate in saptamana urmatoare comenzii dumneavoastra.
Va stam la dispozitie pentru orice informatie suplimentara de care aveti nevoie.
Sperand ca preturile noastre va vor parea convenabile, asteptam comanda dumneavoastra.
Cu cele mai bune urari,
Marius Petrescu
2. Please read the scenarios bellow and create an e-mail in which you inform the customer about it.
A. Mr. Johnson has purchased a software which is not compatible with the mobile phone he wants to buy. Thus, he
will not be able to use that software on the mobile phone. Please advise the customer on this.
B. Chris has 3 juice machines. He has recently reported one as being faulty. You need to let him know that the
machine will be replaced. There is one condition for the replacement he will need to take care of the delivery of the
faulty one. Let Chris know about that.
C. A very angry customer has sent the following e-mail: Your product never works and you do not help me in due
time when I call for assistance. I will never use such a product anymore. How would you reply to such a customer?

Page of 8

Conectys Group, Arcoman bvba


8
Gebroeders Vandeveldestraat 68, 9000 Gent, Belgium
Phone: +32 929 80111
Fax:
+32 927 03028

HR-REC-132
Version 1.0 / 10.02.2012
Internal

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