Mukesh Kumar

A-51, Kiran Garden,

Near Matiala Police Chowki,
Uttam Nagar, New Delhi-110059
Contact No.: - 08285768997/7827766528
Mail: bharti.mk@gmail.com

Objective
To work within an organization offering dynamic professional environment which will help me to
achieve the goals of the organization and simultaneously enhance my skills and knowledge.
Experience

09 Years

Specialization

MS Excel ,Ms Access & MS SQL

Domain

BPO & Banking

Currently working with

Sitel, Gurgaon

Experience Summary

Overall 09 years of experience in MIS and worked with Sitel, Soft Point Technology and Citi Group.

Strong MIS knowledge facilitated with understanding of requirements and offering effective
solutions
Ability to adapt well and perform in new competitive environment

Possesses good at soft skills like interpersonal & communication skills, analytical skills and troubleshooting capabilities.

Employers
Sitel India Limited from 15th Nov to till date as Senior Operation Reporting Analyst.
Soft Point Technology from 15th Mar 2008 to 14th Nov 2008 as MIS Executive
Citicorp Maruti Finance Ltd from 01-Jun-2006 to 01-Mar-2008 as MIS Executive (Finance).

Educational Qualification

GNIIT from NIIT New Delhi.

B.Sc. from MU BodhGaya in Dec 2005.
I.Sc. from B.I.E.C. Patna in 2001.
10th from B.S.E.B. Patna in 1999.

Trainings Attended

B.O.(Internal Training of Sitel)

All module of Excel (from Sitel University)

Technical Expertise

DBMS
Application Tool
Application Software
Language

Last Updated:10/06/2015

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MS SQL Server 2000/05, Foxpro, Access

VB.Net, ASP.Net.
MS Office
C++, Java, C#, XML, HTML

Operating System
Others

: Windows, Linux.
: Siebel, CMS, Lotus Notes

Working Experience
A)

Working with Sitel, Gurgaon A global business process outsourcing provider of customer care and
complementary back-office processes.
Job Profile: - Working as Executive
Responsibilities:
MIS reporting by using MS Excel & VBA (Macro) at Operational and Client level
Generate timely and accurate reports for analysis. Creating MIS/ Dashboard report and
presenting it to the concern Department
Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
Design/develop the agreed upon solution in MS Excel/ MS Access with VBA Programming.
Deliver end products maintaining quick turnaround times and highest quality standards execute
quick turnaround work in MS Excel/MS Access which involves VBA.
Managing the Monthly, Weekly & Daily Report Creating in MS-Excel and MS-Access through in
depth analysis and producing the actionable information
Roll out different reports i.e. Invoices, Incentives, VBM, Sales, CSAT, Quality, Aux, AHT, OPS
Report, Generating & maintaining day to day MIS Data and updating the management
Determined required data by analyzing MS-Access databases and created customized reports.
Handling SQL queries for data manipulation and retrieve on SQL server.
Reviewed history of current reporting, and Provide strong reporting & analytical information to
management team
Analyze business information to identify process improvements for increasing business efficiency
and effectiveness
Extensive usage of MS Excel (Aggregate function, Vlookup, Hlookup, Pivot table, Macros, etc)
Making the Presentations for Higher management on weekly, monthly basis or as per
requirements.
Provide Comparative Analysis between historical data & current situation of the process to
senior management

B) Worked with Soft Point Technologies Pvt Ltd is a company established to provide Networking, IT
enabled Services, Software Services and Facilities Management to undertake projects in Software
Support and Development from abroad and within India. SPT is a private limited company headquartered
in Hyderabad, India.

Job Profile: - MIS Executive

Responsibilities:

Extracting call center data using Avaya, and various company tools.
Making the Presentations for Higher management on weekly, monthly and Quarterly basis or as
per requirements.
Provide Comparative Analysis between historical data & current situation of the process to
senior management.
Responsible for invoice for the process.
Preparing Incentives score card, Overtime, Pacman etc for all employees.
Handling the requirements of Operations & Clients reporting.
Generate both periodic and ad hoc reports as needed
Analyzing the productivity of individuals and forwarding the same to the management on
Hourly/daily/Weekly basis.
Handled Forecasting, Rostering, and Scheduling for the entire process.
Handled the real time tool and take decisions on real time basis to achieve the service goals.
SLA Maintenance / Adherence

Last Updated:10/06/2015


C)

Making Dashboard reports for the process.

Worked with CitiGroup, Gurgaon An International financial conglomerate with operations in

consumer, corporate, and investment banking and insurance.

Job Profile: - MIS Executive (Finance)

Responsibilities:

Generate and distribute management reports in accurate and timely manner

Perform data analysis for generating reports on periodic basis.
Generate both periodic and ad hoc reports as needed
Extracting data dumps from database using SQL Query.
Analyzing the data and making various types of MIS Reports according to the business need.
Prepared Daily, Weekly, monthly and Quarterly Performance Status Reports
Calculating payouts and commissions of the entire Dealers and Dsas across India working with
CMFL.
Preparing all the finance and marketing related MIS and circulating it to the Directors and
Business Managers.
Preparing Sales MIS and circulating it to the Regional Sales Managers, Sales Directors and Product
managers.
Providing assistance to the product department regarding MIS related issues.
Taking care of all the Cheque issued to the vendors.
Working with us consumer durable loan and managed internal software, and check back-end SQL
Query and front-end FoxPro and Excel.

Personal Details

Fathers Name:
Date of birth :
Current Address:
Permanent Address:
Nationality:
Sex:
Marital Status:
PAN Nu mber:
Passport:

Mahesh Pandey
10th December, 1983
A-51, Kiran Garden, Near Matiala Police Chowki, New Delhi
New Area, Daudnagar, Aurangabad Bihar
Indian
Male
Married
ATVPK2210L
Applied

Qualities & Strength

Honest, Hardworking, Stick to Principals, Innovative and Creative, Trustful, Enthusiastic.

Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.

Last Updated:10/06/2015

Place: New Delhi

Date:
(Signature)

Last Updated:10/06/2015