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INTERNET CONNECTIVITY RECOMMENDATIONS & TROUBLESHOOTING
Contents
Pastel Evolution System Requirements .................................................................................................. 2
Recommendations on Synchronisation Setup ........................................................................................ 4
Determining the root of the communication problem when working with branch accounting ............ 6
AREA
MINIMUM
RECOMMENDED
HARDWARE:
[Please Note: 32-bit (x86) and 64-bit (x64) processors are supported]
Single-core 1 Ghz
Dual-core or more
Single User
2 Ghz or faster
Single-core 1 Ghz
Dual-core or more
Workstation
2 Ghz or faster
Dual-core 2 Ghz
Quad core or more
Server
2 Ghz or faster
(Less than 10 users)
Dual-core 2 Ghz
Quad core or more
Server
2 Ghz or faster
(11 - 20 users)
OPERATING SYSTEM:
[Please Note: Windows XP Home, Windows 7 Starter and Windows 7 Home Premium editions are not supported by Sage
Evolution.]
Microsoft Windows XP
Microsoft Windows 7
Single User
Professional Edition
Professional Edition
Service Pack 3 or later
Service Pack 3 or later
Microsoft Windows XP
Microsoft Windows 7
Workstation
Professional Edition
Professional Edition
Service Pack 3 or later
Service Pack 3 or later
Windows Server 2003 R2
Windows Server 2008 R2
Server
Standard Edition
Standard Edition
(Less than 10 users)
Service Pack 2 or later
Service Pack 2 or later
Windows Server 2003 R2
Windows Server 2008 R2
Server
Standard Edition
Standard Edition
(11 - 20 users)
Service Pack 2 or later
Service Pack 2 or later
RAM:
Single User
Workstation
Server
(Less than 10 users)
Server
(11 - 20 users)
SCREEN RESOLUTION:
2GB
2GB or more
4GB or more
4GB or more
4GB or more
6GB or more
4GB or more
8GB or more
1024 x 768
1024 x 768
1024 x 768
1024 x 768
1024 x 768
1024 x 768
1024 x 768
1024 x 768
Single User
Workstation
Server
(Less than 10 users)
Server
(11 - 20 users)
DATABASE SERVER:
Intelligence Reporting
module).
DVD-Rom.
256 Colour VGA or SVGA
Video Graphics.
The on-line help requires
Internet Explorer version
6 or higher, or a
compatible browser.
Up-to-date network
drivers, service packs and
updates for your network
and operating systems.
Windows 7 personal
computers/notebooks
need to ensure that the
recommended RAM
memory requirements
and Video Graphics
adapter are met.
The above serves as a
guideline. Hardware
requirements may differ
depending on the
operating system and the
version of SQL Server.
For Microsoft SQL Server
2012, please note that
there are additional
software requirements to
adhere to. Please refer to
the SQL Server
documentation for more
information.
128kpbs
256kbps
384kbps
512kpbs**
1mpbs
4mbps
**Recommended base line
Head Office
Line Speed
128kpbs
256kbps
384kbps
512kpbs**
1mpbs
4mbps
**Recommended base line
Synch Interval
Not recommended for Branch Accounting
120 - 240 minutes
90 - 120 minutes
60 - 90 minutes
30 - 60 minutes
15 - 30 minutes
First Synch
Branch 1
Branch 2
Branch 3
Branch 4
Branch 5
Head Office
08:00
08:02
08:04
08:06
08:08
08:00
Second Synch
09:30
09:32
09:34
09:36
09:38
08:30
Third Synch
11:00
11:02
11:04
11:06
11:08
09:00
Should a scenario then occur where Branch 1 sends an IBT to Branch 2, with the above synch setup,
the transactions would be received and processed as per the table below. It is important that proper
consideration is given to the operational requirements of a business in order to determine the best
synch interval. Should the synch intervals be too great for business requirements then a line upgrade
is recommended.
Scenario:
Branch 1 sends an IBT to Branch 2
Branch 1
HO
Branch 2
08:00
Synch Runs,
IBT is synched
to HO
08:30
09:00
09:30
10:00
IBT received
at HO
IBT received at
Branch 2 at
9:32 synch
2) In the dos application type the following : Tracert public_IP_address > c:\BranchA.txt
Note: The Public_IP_Adress must the one being used for the ftp site
3) Wait for about 3 minutes, as the results are copied to C:\BranchA.txt or the name you will
have used.
4) Share the results file with an IT person who will be able to interpret it.
This will show the route to the destination, and where the bottleneck is.