KPI and Objectives Setting for

Managers

Day 1
The language and process of
strategy and objective setting
An introduction to strategy and its role in
establishing business objectives
Session 1: Introductions and expectations
Introduction to the speaker/delegates
Setting expectations understanding the
delegates needs?
An outline of the programme

DAY 2
Developing objectives through
strategy mapping and business
cascading
Strategy maps are the basis for setting
organizational objectives. This days modules
provide hands on experience in developing
strategy maps
Session 5: Understanding the balanced
scorecard and strategy maps

Session 2: Setting the scene the link

between business strategy, business
objectives and KPIs

What is strategy?
The 5 steps of strategy management
Strategic themes, business objectives and
KPIs

Session 3: Building your strategy

approaches and techniques

What is a strategy wave?

Examples of strategy waves (chemical
industry example; outsourcing industry
example)
Exercise: Build the strategy waves for your
organization a facilitated exercise for
participants to describe their own
organizations strategy in terms of strategy
waves

What is a balanced scorecard?

Strategy maps
How strategy maps focus the
development of key performance
indicators
Case study: Delegates will be introduced
to several real life strategy maps

Session 6: A practical guide to building

strategy maps that work

The key strategic questions

Defining competitive strategies
Case studies: Three separate, real-life
strategies will be examined and the
rationale for their development discussed.
Exercise: Delegates will be encouraged to
use the key strategic questions to define
strategies for their business units based on
their existing understanding of company
strategy

Session 4: Describing your chosen

strategy the concept of Strategy Waves
the start point for developing strategic
objectives

The key elements of the strategy map

Using strategy waves to create the
strategy map framework
Building a strategy map how much
detail should be included?
Exercise: Delegates will be presented
with a business scenario and asked to
create a strategy map that reflects the
organisations
chosen strategy

Session 7: Build your strategy map

Exercise: A facilitated exercise to allow

delegates to build a corporate level
strategy map for their own business or
functional area

Session 8: Cascading strategy maps to

develop objectives for business units and
support functions

Cascading strategy maps

Linking objectives to achieve business
alignment

Exercise: Developing cascaded objectives a

facilitated exercise for participants to develop
cascaded objectives for:
a) a support function and
b) a business unit

DAY 3
Developing performance
measures
A practical guide to ensuring that your
measures are meaningful and linked to
organizational outcomes.
Session 9: Measuring strategic
performance The rules for developing
good performance measures

Key performance indicators or key

performance insights?
Understanding what makes a good
performance measure
Differentiating corporate performance
measurement from personal performance
measurement
The challenge of collecting data

Setting personal KPIs

Evaluating employees
Exercise: Delegates will develop a set of
personal KPIs based on their wider
business unit goals

Using objectives and

measures to improve business
reviews and decision making
Using objectives and measures to accelerate
business decision making.
Session 13: Effective monthly management
reviews

Designing management review meetings

that work
What are business questions
Why measures should be grouped for
more effective business insights
A new type of management report
Innovative analysis techniques

Exercise: Delegates will develop appropriate

business questions for their own business unit
and will start to map KPIs to the questions

Session 10: Building measures

Exercise: Delegates will be presented with
several real life scenarios and will use their
knowledge of measure design to develop a
series of meaningful key performance
indicators

Session 14: Effective monthly management

reviews

Session 11: Populating your strategy maps

Exercise: Delegates will use their growing

knowledge of measure development to create
key performance indicators for one or more of
the strategy maps created during Day 2
Session 12: Setting objectives and
performance indicators for individulas

Linking personal goals to wider

organizational objectives

The need for a dedicated business analysis

group
Roles and responsibilities for the OSM
The new monthly management cycle

Session 15: Wrap up and take aways

An open session to address outstanding

questions form the course and to plan next
stepsfor the irganisation