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Our business’s name is SPA ‘S’. We get this name from all partnerships’ name
begin from consonant S. Spa ‘S’ is a Bumiputera’s Company and categorized as
hospitality industry. This spa provides services of body massage, hair styling, facial and
skin treatment, full body treatment, make up application, manicure and pedicure. It is
located at No1, Lorong Perda Barat 1, Bandar Perda, 14500 Bukit Mertajam, Pulau
Pinang.
Our business partnership is from of business study. There are five partners in our
company. They are Shazana Asmaizzati Bt Shata as General Manager, Siti Harishah Bt
Azman as Administration, Siti Nurul Farah Bte Abdol Majid as Operation Manager,
Nurul Shafiza Bt Mohd Shahrudin As Financial Manager and Sabratun S’adiah Bt
Zulkafli As Marketing Manager. An agreement has been signed up by all five partners.
Date of commencement has been fixed which is on January 2009.
This business has its own potential to expand in business industry, because there are only
3 spas in Bandar Perda and have strong base to stand in hospitality industry. There are
several factors of choosing service of spa as the element of business:
• The high demand from women nowadays that importance of Health and Beauty
• No competitive at high demand area.
• Demand from public users at this area like students that provide service of spa
that affordable to them.
• Has sufficient expert in the related field.
In the future, we plan to expand our business into several branches. Our target period
would be 7 to 10 years. We also try to achieve the world-class quality of giving
satisfaction spa services. For long-term period, we would like to become Malaysia’s
number one spa service.
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1.1 PURPOSE OF BUSINESS PLAN
2
1.2 BUSINESS BACKGROUND
3
Mission, vision and objectives of company
Mission
Spa ‘S’ mission are to be one of the spa that provide good service to our
customer and can be the most popular spa in Malaysia.
Vision
Our vision is to success in gaining as many profits as our company can and to
have competitive that can easily put out our competitor.
Objectives
In term of that, our business is still new in Malaysia, so we define our short term plan
indeed to achieve our goals. To introduce our spa to the citizens in the northern region is
our core objective. This will make our management to work hard, so that the goals that
we set can be achieve in time.
4
The company’s logo
Meaning:
• Crown - power of services
• Pink colors - women
• White colors - purity
• Lady - modern women of today
5
1.3 BACKGROUND OF PARTNERS
6
3) Certificate of massage and make up skill from IKBN
Course Attended : 1) Human Resources Management Seminar.
2) Entrepreneur Medec Seminar
3) Leadership seminar
Skill : 1) Computer literature
2) Office management
7
Name : Siti Harishah bte Azman
Position : Administration Manager
I/c Number : 820908-04-5486
Date of Birth : 8 September 1982
Age : 27
Sex : Female
Permanent Address : No 627-1 Batu 7 ½, Pengkalan Perigi, 76400 Tanjung
Keling, Melaka
Correspondence : No1 Lorong Perda Barat 1, Banda Perda,
14500 Bukit Mertajam, Pulau Pinang
Telephone Number : 04 - 3138697 (office)
012 – 2408221 (handphone)
Marital Status : Single
Race : Malay
Religion : Islam
Qualification : 1) Diploma in Accountancy
2) Bachelor in Business Study
3) Certificate of massage and make up skill from IKBN
Course Attended : 1) Human Resources Management Seminar.
2) Entrepreneur Medec Seminar
Skill : 1) Computer literature
2) Fluency in English and Mandarin
Experience : 1) Involved in family business.
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2) 3 year experience as Administration Manager.
Current Job : Administration Manager in Celcom (M) Sdn. Bhd.
Business Experience : None
Email : risha_spas@yahoo.com
9
Name : Siti Nurul Farah bte Abdol Majid
Position : Operation Manager
I/c Number : 821028-04-5052
Date of Birth : 28 October 1982
Age : 27
Sex : Female
Permanent Address : No4 Lorong 1, Jalan BKI 10, Taman Bukit
Katil Indah, 75460 Bukit Katil, Melaka
Correspondence : No1 Lorong Perda Barat 1, Banda Perda,
14500 Bukit Mertajam, Pulau Pinang
Telephone Number : 04 - 3138697 (office)
012 –9164247(handphone)
Marital status : Single
Race : Malay
Religion : Islam
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Skill : 1) Fluency in English and mandarin
2) P u b l i c s e r v i c e
Experience : 1) Marketing manager in Fama.
2) 2 year experience as bank manager
Current Job : Operation Executive
Business Experience : None
Email : farah_spas@yahoo.com
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Name : Nurul Shafiza bte Mohd Shahrudin
Position : Financial Manager
I/c Number : 820106-23-5130
Date of Birth : 6 January 1982
Age : 27
Sex : Female
Permanent Address : No 52, Kg Banngol, 22100 Setiu, Terengganu
Correspondence : No1 Lorong Perda Barat 1, Banda Perda,
14500 Bukit Mertajam , Pulau Pinang
Telephone Number : 04 - 3138697 (office)
012 - 3435075 (handpone)
Marital status : Married
Race : Malay
Religion : Islam
Qualification : 1) Diploma in Accountancy
2) Bachelor in Accountancy
3) Certificate of massage and make up skill from IKBN
Course Attended : 1) Finance seminar.
2) Organization management seminar
3) Course of Microsoft office at Terengganu
Skill : 1) Computer literature
2) Fluency in English and Mandarin
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3) Good in account subject
Experience : 2 years experience as accountant
Current Job : Financial Manager
Business Experience : Run a family business
Email : sha_spas@yahoo.com
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Name : Sabratun S’adiah bte Zulkafli
Position : Marketing Manager
I/c Number : 820812-14-5896
Date of Birth : 12 August 1982
Age : 27
Sex : Female
Permanent address : No.6, Jalan AU 1A /2C, Taman Keramat, 54200 Kuala
Lumpur
Correspondence : No1 Lorong Perda Barat 1, Banda Perda,
14500 Bukit Mertajam, Pulau Pinang
Telephone number : 04 - 3138697(office)
012 – 3274985(handphone)
Marital status : Single
Race : Malay
Religion : Islam
Qualification : 1) BA (hons) Business Management,
University of Adelaide Australia
2) Certificate of massage and make up skill from IKBN
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2) Fluency in English and mandarin
Experience : 1) Marketing manager in Fama.
2) 3year experience as Bank Manager
Current Job : Marketing Officer
Business Experience : None
Email : atorn_spas@yahoo.com
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Signature of the witness, Signature of the share holder,
………………………… ……………………………..
A.SUBRAMANIAM, SHAZANA ASMAIZZATI
BT SHATA
Qualify Federation Lawyer (790729-03-5098)
P.H.D / MASTERS in law,
Harvard University Signature of the share holder,
USA ……………………………...
SITI HARISHAH AZMAN
(820908-04-5486)
ADMINISTRATION PLAN
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2.1 ORGANIZATION CHART
GENERAL
MANAGER
SHAZANA
ASMAIZZATI BTE
SHATA
OPERATION FINANCIAL
MARKETING MANAGER MANAGER
ADMINISTRATI
MANAGER
ON MANAGER
SITI NURUL NURUL
SABRATUN FARAH BTE SHAFIZA BTE
SITI HARISHAH
S’ADIAH BTE ABDOL MAJID MOHD
BTE AZMAN
ZULKAFLI SHAHRUDIN
CLERK
(Receptionist)
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Position No. of workers Qualification Resources
General Manager 1 Masters Partner
Administration Manager 1 Degree Partner
Marketing Manager 1 Degree Partner
Operation Manager 1 Degree Partner
Financial Manager 1 Degree Partner
Total 5
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o Give instruction to all
workers.
o Receive reports from all
managers about the company operation.
o Monitor the
development of the company in the
market
o Responsible to the
worker’s achievement and solve
employee’s problem and difficulties
o Prepare all
documentation of the company
ADMINISTRATION MANAGER o Administration and manager
organization matter to achieve
organization goal.
o Investigates and examine procedure
o Make recommendations for
improvements
o Managing the working schedule,
evaluating and preparing the staff
performing.
MARKETING MANAGER o Responsible in find the new
chance of the new market.
o Maintain the profitability and
meet collection target.
o Responsible in introduction the
business to the public and private.
o
OPERATIONAL MANAGER o Giving good service to customer
o Responsible to all the operational
activities in the business
o Ensure that customer will satisfy with
the business agenda
o Planning the overall operation and
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future expansion of business
FINANCIAL MANAGER o Manage credit control and evaluation
o Manage the document flow between
internal process owner and external
partner.
o Develop the business account, policies,
procedure and auditing, budgeting and
financial matter
o Fully authorities in financial
department
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SALARY (RM) (RM) (RM)
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2.6 ADMINISTRATION BUDGET
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FURNITURE & UNIT PRICE/UNIT TOTAL
FITTING (RM) (RM)
23
EXTINGUISHED
FIRST AID KIT 1 50 50
TELEPHONE 6 20 120
CUPBOARD 1 200 200
FAN 1 50 50
TOTAL 17450
PRELIMANARY EXPENSES
ITEMS COST
(RM)
BUDGET OF REMUNIRATION
24
MARKETING 1 2500 275
MANAGER
CLERK 1 800 88 16
TOTAL 15300 1683 16
ADMINISTRATIVE BUDGET
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DEPOSIT ON 4000
PREMIS
DEPOSIT ON 250
ELECRICITY
DEPOSIT ON 150
WATER
DEPOSIT ON 200
TELEPHONE
PRELIMINARY 800
EXPENSES
STATIONARY 100
RENOVATION 6000
TOTAL 23410 20749 11500
Contribution of Equity
Name Percentage Real value Post in company
(%) (RM)
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MARKETING PLAN
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i. We interested in this type of business because we have highly knowledge in
this field.
ii. To fulfill the needs and wants of consumer.
iii. We could see that this business has potential to make high profits.
iv. To get a monopoly in this business because there are lack of bumiputera’s
entrepreneur in this field
Basically targets market refers to a group of customers or buyer with similar traits that
the organization wants to attract through their product offering. It is important to our
company that we identify our targets markets to offer our products to actual or potential
customers in the markets to generate our sales. Other than that, by identifying our target
markets, we can know whether our products are enough to compete with other
competitor.
The Spa S is situated at the centre of Bandar Perda, specifically at the Bukit
Mertajam. Our customer can easily get to our location because it is near with the
housing area either the estate area or industrial area around Pulau Pinang. We have
chosen Bandar Perda based on its potential of developing, and also have a lot of
education institution which give benefits to our company therefore it is suitable for our
primary targets markets whose is university students, colleagues, lecturers and not
forgotten for our secondary targets, the public.
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that available in Bandar Perda, and make a stop opposite from our shop. It makes easier
for our targets markets to come to our Spa S.
Distance: Location between Spa ‘S’ and our supplier is not far and our
supplier is not far. So, we do not need to hire van driver to go and get the stocks
from the supplier. Our stock will continuously to make sure that the products are
always in stock.
Demographic Segmentation
It is another important element of segmentation for most marketers. It referred to
the process of dividing the market into different groups on the basis of
demographic variable such as age, sex, family, religion, race, nationality,
education, income and occupation.
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Age : We concentrate on our target markets group, which age mostly
between 20 to 40 years old. This rage is the highest potential customers using and
will be buying our products.
Markets size refers to the value of the whole potential purchase by a group of
targets including those proportion controlled by existing competitor in the same market.
Base on our research, we estimate that there are about 88,000 people living in Bandar
Perda. This amount includes the school and university students also working citizens.
Calculation of total market size per year is as follow:
Income from markets size = Income from market size per year
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/12 per month
= RM 5,184,000/ 12
= RM 4,320,000
3.4 COMPETITORS
Even though we believe and confidence with our company, we still have to
analyze the strength and weakness of our competitors. It is important to us to make sure
that we will always improve our company to compete with the existence competitor.
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Mustika Ratu -Hold second highest market -Low promotion and depends on signboard.
share. -Have basic service only.
-Worker fluent in -Unfriendly workers.
communicate in Malay & -Operation hour are not properly managed.
English
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3.5 MARKET SHARE
Below is the markets share per year before SPA ‘S’ entry:
Below is the markets share per year after SPA ‘S’ entry:
Company Percentage of Value (RM) per (%) Lose of market
markets share year new share
(%)
Teratak Spa 11 570,240 4
Mustika Ratu 32 1,658,880 3
Nouvelles 47 2,436,480 3
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SPA ‘S’ 10 518,400 -
Total 100 5,184,000
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PERCENTAGEOFMARKET SHAREAFTERSPA
'S' ENTRY
SPA 'S'
10%
TERATAK SPA
11%
NOUVELLES
47%
MUSTIKA RATU
32%
Sales Forecast referring to the expected purchase from the identified and selected
targets markets. In order to prepare this sales forecast we had considered a few things
such as markets size, the competitor, customer awareness, market share and seasonal
factor.
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Month Sales Collection
January 22,860
February 33,140
March 43,150
April 43,170
May 43,200
June 53,190
July 43,170
August 43,190
September 53,090
October 43,170
November 43,390
December 53,680
Year 1 Total Sales 518,400
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3.7 MARKETING STRATEGY
Market strategy is the activities of selecting and describing one or more target
markets, developing and maintaining a marketing mix that will produce mutually
satisfying exchanges with targets market. The marketing strategy consists of four key
variables; also known as the marketing mix or the 4P of marketing.
The marketing unit plays an important role to plan wise strategies and ways to achieve
the company’s goal. Providing excellent product and services as well as to gain profits
can do it. To focus of marketing strategies is to enhance, introduce the products, and
determine the prices and also the place of the company for community. The SPA S is
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still new in the market, the marketing unit plays important role to introduce and to attract
customer. The SPA ‘S‘has set the marketing strategy according to the marketing mix.
• Product
• Price
• Place
• Promotion
PRODUCT/SERVICE STRATEGY
In term of product, our business had come up with a few strategies to attract
customer. It is the combination of attribute like style of brand, quality, service and
protection. These could be anything that a business firm offers to customers for their
satisfaction or benefits. Therefore, to satisfy our customer’s needs and want, the SPA ‘S’
will be focusing more on the quality of each service.
• SPECIAL PACKAGES
Our Spa ‘S’ will offer special packages to and encourage customers to come
again to get our satisfy’s services with reasonable prices and worth.
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Particular attention should also be given to after sale service .Today’s
customer demand choice, quality and a high-level of service .Good after sale
service will show to customers that we really appreciate our customers
whether satisfied with our services.
PRICING STRATEGY
Pricing strategy
The price of the products or service is the amount of money charged to the customer for
a particular purchase. As the only element in the marketing mix that generates revenue,
an entrepreneur must understand the important of pricing a product or service right.
Mark –up .The mark-up is the profit margin that is desired from the sale of the product.
The decision on the percentage mark-up is made base on the following factor;
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• The number and strength of competitors in the same area or in the same
industry
Cost – based pricing is often used as a guide in pricing .The offering price to the
customer may be lower or higher. This is a result of other factors such as customer’s
willingness to pay for the product or service, pressure from competitors and the supply
and demand factor. This strategy is used in certain circumstances whereby;
• The business wishes to finish the stock of good
• The business is confident that sales of other product will cover the loss on
the sales of the particular product
• The business is utilizing this strategy to penetrate the market.
DISTRIBUTION STRATEGY
Since we a providing a service to our customer, we are using direct consumer channel to
our customer. This type of channel is called the direct marketing channel or channel one.
It has no intermediate parties and is totally consist of direct selling business, or more
accurately, direct service business.
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PROMOTION STRATEGY
Advertisement
In order to introduce and promote our spa to our targeted customers or even everyone,
we decide to choose several mediums to let everyone knows about the existence of our
spa.
1) Printed media
We use to promote our service is in printed media such as newspaper like KOSMO. We
will print for 3 first months, once for a week. We confident through this promotion
method more efficient because most of peoples get any information from this source.
The cost is RM 2400.
FACIAL TREATMENT SAUNA TREATMENT
BODY TREATMENT MASSAGE TREATMENT
HAIR TREATMENT PEDICURE & MANICURE
TREATMENT
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3) Business card
Business card is more important element at now to get information of business. Our
business cards consist of all available details like name staffs, premise address and
telephone, fax number to ease customer contact us at any time. The cost for 1 card is
about RM 0.10. Therefore, we plan to do 250 pieces card at the beginning and it will
cost RM250.
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S HA Z A NA AS MA IZ Z AT I
NO 1, Lorong perda barat 1,
B T S HATA Bandar perda,
14500, bukit mertajam,
Pulau pinang.
A D M I N I S T R A T I O N
1,
Phone: 04-3138697
M A N A G E R Fax: 04-3138698
O f E-mail: risha_spas@yahoo.com
S p a ‘ s ’
F I N A C I A L Phone: 04-3138697
M A N A G E R Fax: 04-3138698
O f E-mail:sha_spas@yahoo.com
S p a ‘ s ’
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NO 1, Lorong perda barat 1,
Bandar perda,
S IT I NU RU L FARAH 14500, bukit mertajam,
BT E ABD OL MAJ ID Pulau Pinang.
O P E R A T I O N Phone: 04-3138697
M A N A G E R Fax: 04-3138698
O f E-mail:sha_spas@yahoo.com
S p a ‘ s ’
4) Banner
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We put the banner in locations that easy to people see. Function of this banner is same
with business card and signboard. The banner will put up about two weeks before our
company open officially. We will hang our banner in front of our premise and at the
strategic place such as main road, public area like in shopping complexes. This banner
will make according to the current activities and festival season. We order banners to
same company who make our signboard with cost RM50.
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5) Signboard.
The objective of using signboard is to make sure our potential customer notice and
realized that we are existed. The signboard will include our company name and logo. We
have ordered signboard from advertising company and it has costs us RM3000.
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6) Pamphlet
We will print our pamphlet around RM 0.80 for each 500 copies to be locating in our
spa to further information about our services and treatment provides. The total cost is for
RM 400.
48
7) Flyers
We will pass our flyers around 2000 pieces to people in area Perda as one of a method of
promotion to introduce our new SPA ‘S’ to people in area Perda. The cost for RM 8 for
each 1000 pieces. Therefore, we plan to do 2000 pieces card at the beginning and it will
cost RM16.The fee for distribute to resident around Perda is RM 40.The total cost for
flyers is RM 56.
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3.8 MARKETING BUDGET
The SPA ‘S’ marketing budgets for us to promote the company are as below:
OPERATION PLAN
50
4.0 INTRODUCTION
The SPA ‘S’ company is the form of partnership. This outlet is located at No1
Lorong Perda Barat 1, Banda Perda, 14500 Bukit Mertajam , Pulau Pinang.It will operate
on the 1st January 2010. Operation plan involves the production of a product or service
according to the quantity, quality, specification and time specified by the customer at the
lowest cost possible. Operational activities include business inputs, transformation
process and output.
Input refers to all resource to produce a particular output suggest manpower, raw
materials, machines, equipment, technology, and capital. Transforming system refers to
activities involved in transforming input into output. Output is an end product that results
from the transforming process.
SPA ‘S’ company is a new comer in this business. The operation department
must provided proper and effective plan to ensure our services meet the quality standard
and fulfill customers demand.
51
Operation department is department where activities like planning control and
maximizes the utilization of all the sources provide. Level of the production/operation
work is efficient with the systematic planning in operation department. Its need every part
to give commitment in order to achieve objectives that have been determined.
In order to meet the objective of the operation plan successfully, we have our own
strategies which are:
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1. Improve our efficiency and skills when deal with costumers especially
when providing the products and services
2. Improve the quality of our products and services so we can have a good
relationship with the customer
3. Provide services on the time and avoid any error in other to ensure our
products and services in good quality
4. Ensure that we are responsible to our products and services that can attract
the customers.
5. Check all order received from supplier on time whether it is enough or not.
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Spa S Enterprise is located at Bandar Perda , Bukit Mertajam. We choose this
location because it is strategic locations since it is located in the centre of the Bukit
Mertajam town which is near to the residential area, industrial zone, shopping mall and
commercial centre.
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INPUT
MATERIAL OF TREATMENT
OUTPUT
SERVICE TREATMENT
55
DAY WORKING HOURS
WEDNESDAY CLOSED
56
GENERAL PROCESS FLOW CHART
57
a) Facial Treatment
58
59
b) Manicure and Pedicure
60
c) Hair Styling, Hair Removal and Makeup
61
d) Full Body Treatment
62
63
FINAL PROCESS FLOW CHART
64
SYMBOL IN THE FLOW CHART PROCESS
65
The capacity planning for our company it is to calculate people that using our service in
one month.
= 43 200
26
=RM 1662
66
a) Facial Treatment
b) Body Treatment
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cinnamon
Aroma 3 100.00 300.00
Total 443.50
c) Hair Treatment
• Ginseng 1
• Limau purut
d) Sauna Treatment
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Item Quantity required Price per unit Total purchase
(RM) (RM)
Set treatment 1 100.00 100.00
Pedicure &
Manicure
Total RM 100.00
f) Massage Treatment
69
Equipment Cost per Quantity Total cost
equipment per set (RM)
(RM)
Facial treatment 188.50 20 3,770.00
Body treatment 443.50 16 7,096.00
Hair treatment 103.00 20 2,060.00
Sauna treatment 50.00 8 400.00
Pedicure & manicure 100.00 4 400.00
70
(RM) (RM)
1. Facial bed 4 150.00 600.00
2. Facial steam 1 199.00 199.00
machine
3. Facial leans 1 200.00 200.00
4. Facial galvanic 1 450.00 450.00
machine
5. Chair 4 70.00 280.00
6. Steam hair 2 200.00 400.00
machine
7. Hair dryer 2 100.00 200.00
machine
8. Hair stylish set 2 100.00 200.00
9. Trolley 5 30.00 180.00
10. Sauna set 2 400.00 800.00
11. Bath tab 2 200.00 200.00
12. Heater 1 30.00 30.00
13. Freezer 1 200.00 200.00
14. Mirror 1 100.00 100.00
15. Decoration tree 12 10.00 120.00
16. Sofa set 1 1000.00 1,000.00
Total 5,159.00
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General
Manager
Shazana
Asmaizzati
Shata
Worker Worker
Worker Worker
Sabratun Shafiza CLERK
Siti Nurul Farah Siti Harishah
S’adiah Mohd
Abd Majid Azman
Zukafli Shahrudin
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• Responsible for the overall and management the
company.
• Managing and ensuring the company’s business
activities are profitable and it resources efficiently
and effectively utilized in pursuit of business goals
and objectives.
General Manager • Directing to company’s of planning activities and
provides leadership and overall guidance.
• In orchestrating the company’s strategies and
direction, the core responsibilities will include
marketing and business agreement.
• Guiding and monitoring a workers
• Give customer guidance if the customers need help.
• Do treatment for customer
• Ensure the company service achieve the specific
level.
Worker • Ensure that all service that are provide meet the
customer’s need and wants.
• Give customer guidance if the customers need help.
• Do treatment for customer
• Set all appointment for customer before do the
treatment
Clerk • Ensure all the material that use for treatment always
available.
• Answer phone call
• Cashier
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The work force is the most importance asset of our organization because it is the
main factor to ensure the success of the business. Beside that, with attractive salary and
comfortable environment, our company also provides other incentive to satisfy our
employees need.
Employee’s leave
- Medical leave
o Full salary paid for 10 days medical or case (only on condition) for
the employee and the entire company member. All medical fees
will be paid by the company on condition the workers refer do the
clinic that is in the list of the company medical panel.
- Annual leave
o 14 days will be given to all employees. This excludes public
holiday.
- Marriage leave
o This leave will be given up to 7 days (once in a life time)
Medical Treatment
- The payment for medical treatment will be liable of the organization if the
employee undergoes treatment or check-up at respective hospitals or
clinics that has been approved by our company.
Employee Salary
74
- The employees also can have an increment of salary. The increment base
on the performance of the workers, company profit and company decision.
Beside that, it is also dependable on the criteria of the employees. The
criteria are:-
o Qualification
o Skills
o Quality of works
o Discipline
o Good commitment
SOCSO
- This scheme is deducted from the employee’s 2% salary. In order to
ensure safety and security of the employees, our company organization
has agreed to give compensation to our employees in the case of the work
related accident. This compensation will be based on the rate, which has
been fixed by the government. The rate is according to the table issued by
SOCSO Department.
Bonus
- Our company will give annual bonus according to the profit gain.
Insurance
- Every worker will be covered under insurance scheme
75
76
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4.7 OPERATION OVERHEAD
Fixed
Monthly Other
Assets Total
Description Expenses Expenses
Expenses (RM)
(RM) (RM)
(RM)
Machine & equipment 5,159.00 5,159.00
Raw material 15,326.00 15,326.00
Renovation 15,000.00 15,000.00
Overhead cost 850.00 850.00
Total 36,335.00
5.0.1 Introduction
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The administration, marketing and operational is important in a business plan.
However without any proper financial planning the implementation of a business is net
worth it. From the data and information that included in the financial plan, it will help the
company to evaluate their ability in managing their financial in order to run the business.
Financial plan is the plan that shows the short term financial requirement in order
to start a new business. It also shows how the requirement can finance the business using
internal and external source. Beside that it can prove the reliable information about
Financial planning is the last thing to prepare in this project to complete the
business plan. It consists of total expenditure and budget to establish a good business. All
the expenditure is such as administration, marketing, and operation budget. Actually, the
needed to be considered in making decision, but it is more important than that. We can
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• To ensure the initial capital are adequate, ability and sufficient
• To determine the amount of loan re-payment and depreciation of fund fixed asset
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• Makes sure that company have sufficient amount of cash in order to take trade
• Make sure the increase in business profit at the good stage and better performing
• Make sure that cash was used efficient and effectively without wastage in
expenses
wealth of economy
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5.0.4.1 Administration Budget
For administrative budget, overall budget is RM 55,659. This budget is only for our
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For operation budget, overall budget is RM 35,485. This budget is on operation in our
company. For operation, we did not hire any worker. Raw materials, machinery and
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For marketing budget, overall budget is RM 6186. This marketing budget is use to
promote our spa and what services are include in our spa.
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5.3 Depreciation Schedules
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86
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5.4 Loan and Hire Purchase Ammortisation Schedules
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5.6 Cash Flow Performance
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90
TOTAL YR
10 11 12 YEAR 2 YEAR 3
1
99,632
0
43,170 43,390 53,680 518,400 544,320 598,752
4,600
800
52,749
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0
41,655 41,655 43,255 552,677 504,875 526,605
1,515 1,735 10,425 65,355 39,445 72,147
51,680 53,195 54,930 65,355 104,800
53,195 54,930 65,355 65,355 104,800 176,947
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5.7 Pro-Forma Income Statement
SPA 'S'
PRO-FORMA INCOME STATEMENT
Gross Profit
Less: Enpenditure
Administrative Expenditure 250,188 250,188 250,188
Marketing Expenditure 36,072 36,072 36,072
Other Expenditure 1,316 1,316 1,316
Business Registration &
800
Licences
Insurance & Road Tax for
Motor Vehicle
Other Pre-Operations
Expenditure
Interest on Hire-Purchase
Interest on Loan 0 0 0
Depreciation of Fixed Assets 10,550 10,550 10,550
Operations Expenditure
Total Expenditure 505,878 515,425 537,155
Net Profit Before Tax 12,522 28,895 61,597
Tax 0 0 0
Net Profit After Tax 12,522 28,895 61,597
Accumulated Net Profit 12,522 41,417 103,015
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5.8 Pro-Forma Balance Sheet
SPA 'S'
PRO-FORMA BALANCE SHEET
Owners' Equity
Capital 99,632 99,632 99,632
Accumulated Profit 12,522 41,417 103,015
112,154 141,049 202,647
Long Term Liabilities
Loan Balance 0 0 0
Hire-Purchase Balance
0 0 0
Current Liabilities
Accounts Payable
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SPA 'S'
FINANCIAL PERFORMANCE
Year 1 Year 2 Year 3
PROFITABILITY
Sales 518,400 544,320 598,752
Gross Profit
Profit Before Tax 12,522 28,895 61,597
Profit After Tax 12,522 28,895 61,597
Accumulated Profit 12,522 41,417 103,015
LIQUIDITY
Total Cash Inflow 618,032 544,320 598,752
Total Cash Outflow 552,677 504,875 526,605
Surplus (Deficit) 65,355 39,445 72,147
Accumulated Cash 65,355 104,800 176,947
SAFETY
Owners' Equity 112,154 141,049 202,647
Fixed Assets 42,199 31,649 21,100
Current Assets 65,355 104,800 176,947
Long Term Liabilities 0 0 0
Current Liabilities 0 0 0
FINANCIAL RATIOS
Profitability
Return on Sales 2% 5% 10%
Return on Equity 11% 20% 30%
Return on Investment 11% 20% 30%
Liquidity
Current Ratio #DIV/0! #DIV/0! #DIV/0!
Quick Ratio (Acid Test) #DIV/0! #DIV/0! #DIV/0!
Safety
Debt to Equity Ratio 0.0 0.0 0.0
BREAK-EVEN ANALYSIS
Break-Even Point (Sales) 495,367 494,034 494,034
Break-Even Point (%) 96% 91% 83%
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CONCLUSION
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Now in globalization period, everyone are busy with their own carrier and more
focus with work and money only. It is because money is everything in our life. In this
case many women and girl are not enough time to spent time for their beauty. So, with
opening our new spa, all women which placed nearly at Bandar Perda are no need to be
worry about their beauty because they can have a treatment in our spa. Beauty is very
important to women like our motto, ‘Health and Beauty’. Many treatment packages is
provided in our spa, so customer no need to worry because their beauty and health will be
fine.
Spa is one of business are provided service treatment beauty and health business.
With our skill, experience and studies background, we can handle and will success in this
business. We hope one day our spa will be success and have some branches in Malaysia
and to be the most successfully spa in Malaysia.
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