RICHARD J.

WILSON
3031 North Shannon Lakes Drive 
Tallahassee, FL 32309-2338 
(850) 443-5414 or (850) 297-0932
www.linkedin.com/in/LeadershipPlus
Richard.J.Wilson@comcast.net

EXECUTIVE SUMMARY
Broad public and private sector professional experience improving IT and organizational
processes in governmental, non-profit, and consulting fields; Strong history of building of
constructive relationships where clear communication and active participation result in client
satisfaction; Devoted to producing the highest quality work products.

CORE COMPETENCIES
Project Leadership Client Relations “Plain Language” Expertise
Process Reengineering Application Development Requirements Management
Business Analysis Joint Application Design Facilitation Quality Assurance

Skilled application of the Project Management Body of Knowledge (PMBOK), Business Process Modeling
Notation (BPMN), Business Analysis Body of Knowledge (BABOK), and the Rational Unified Process (RUP).

PROFESSIONAL EXPERIENCE
INFINITY SOFTWARE DEVELOPMENT, INC. 2004 – Present
Analyst and consultant on numerous projects for the State of Florida, including:
Agency for Workforce Innovation: Division of Unemployment Compensation
Unemployment Compensation Modernization Project
 Providing as-is and to-be process analyses, and to-be process redesign services
 Building as-is and to-be business process models
 Eliciting and documenting business rules and requirements in a use case environment
Unemployment Compensation Internet Security Analysis
 Facilitated review and security assessment of Internet-facing web applications
 Conducted review and analysis of security parameters for web portals and related functionality
Department of Financial Services: Division of Workers Compensation
Audit Module Redesign Project
 Facilitated Joint Application Development sessions for CPS Audit Module with stakeholders
 Developed and maintained requirements documentation for redesigned Audit Module
 Developed training plan, help system, and user support documentation
Department of Financial Services: Division of Information Services
Project Aspire, representing the Department of Community Affairs, the Department of Military Affairs,
and the Florida School for the Deaf and the Blind
 Advocated for agencies during application development to replace the State’s accounting system
 Lead for the Data Dictionary Team and the Asset Management Workshop Team
 Developed, maintained, and managed performance dashboards (ADB, AIRM)

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Department of Financial Services: Division of Funeral, Cemetery, and Consumer Services
ALIS Integration Project
 Developed requirements traceability processes and documentation
 Developed testing protocols and documentation
Department of Highway Safety and Motor Vehicles: Information Technology Project Management Office
Fee Change Impact Analysis Project
 Provided consulting, analysis, and facilitation services for legislatively mandated process changes
 Designed and built reporting instruments for a multi-faceted tax and fee structure
 Created document sets to guide database redesign
Department of Transportation: Roadway Design – State Utilities Office
Utility Accommodation Manual Project
 Conducted review, analysis, and “plain language” rewrite of complex UAM engineering document
 Developed and implemented methodologies for maintaining the integrity of the original document
 Designed and conducted quantitative and qualitative survey of UAM users state-wide
 Facilitated face-to-face and Internet meetings of stakeholders
 Prepared and delivered final product to client’s satisfaction and ahead of schedule
Florida Department of Education: Office of Technology and Learning Systems
Staff and Student Database Redesign Project
Voluntary Pre-Kindergarten Project
 Facilitated Joint Application Development sessions in face-to-face and Internet meetings
 Conducted review and analysis of database design and related functionality
 Created document sets to guide database redesign

FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES 2001 - 2004

Operations Review Specialist
Florida SACWIS Project: HomeSafeNet
 Facilitated use cases with stakeholders in face-to-face and video conference meetings
 Built and maintained requirements and change control documents with the Rational tool suite
 Analysis of pertinent federal and state laws and regulations

VARIOUS EMPLOYERS Prior to 2001

Provided multi-faceted management and professional services to a diverse clientele that included:
 Florida State Hospital
 Psychological & Counseling Consultants, Inc.
 Intra-Coastal Planning, Inc.
 The United Methodist Church
 The IBM Corporation

EDUCATION
Florida State University, Tallahassee, FL
PhD Candidate, ABD – Family Relations
Asbury Theological Seminary, Wilmore, KY
Master of Divinity – Pastoral Care
Georgia State University, Atlanta, GA
Bachelor of Science – Communications in Urban Life

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