ONT Troubleshooting ALU

Alcatel-Lucent 7342
INTELLIGENT SERVICES ACCESS MANAGER FIBER TO THE USER

ONT R04.04.10
ONT TROUBLESHOOTING GUIDE
3 F E 5 1 5 3 2 A A A A T C Z Z A E d i ti o n 0 1
Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is
subject to change without notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All
other trademarks are the property of their respective owners.
Copyright 2007 Alcatel-Lucent.
All rights reserved.
Disclaimers
Alcatel-Lucent products are intended for commercial uses. Without the appropriate network design
engineering, they must not be sold, licensed or otherwise distributed for use in any hazardous
environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft
navigation or communication systems, air traffic control, direct life-support machines, or weapons
systems, in which the failure of products could lead directly to death, personal injury, or severe physical
or environmental damage. The customer hereby agrees that the use, sale, license or other distribution
of the products for any such application without the prior written consent of Alcatel-Lucent, shall be at
the customer's sole risk. The customer hereby agrees to defend and hold Alcatel-Lucent harmless from
any claims for loss, cost, damage, expense or liability that may arise out of or in connection with the
use, sale, license or other distribution of the products in such applications.
This document may contain information regarding the use and installation of non-Alcatel-Lucent
products. Please note that this information is provided as a courtesy to assist you. While Alcatel-Lucent
tries to ensure that this information accurately reflects information provided by the supplier, please refer
to the materials provided with any non-Alcatel-Lucent product and contact the supplier for
confirmation. Alcatel-Lucent assumes no responsibility or liability for incorrect or incomplete
information provided about non-Alcatel-Lucent products.
However, this does not constitute a representation or warranty. The warranties provided for
Alcatel-Lucent products, if any, are set forth in contractual documentation entered into by
Alcatel-Lucent and its customers.
This document was originally written in English. If there is any conflict or inconsistency between the
English version and any other version of a document, the English version shall prevail.
When printed by Alcatel-Lucent, this document is printed on recycled paper.
Preface
This preface provides general information about the documentation set for the
7342 ISAM Fiber to the User (7342 ISAM FTTU) optical network terminals
(ONTs).
Scope
This documentation set provides information about safety, features and
functionality, ordering, hardware installation and maintenance, and software
installation procedures for the current release.
Audience
This documentation set is intended for planners, administrators, operators, and
maintenance personnel involved in installing, upgrading, or maintaining the
7342 ISAM FTTU ONTs.
Required knowledge
The reader must be familiar with general telecommunications principles.
Assistance and ordering phone numbers

Alcatel-Lucent provides global technical support through regional call centers.
Phone numbers for the regional call centers are available at the following URL:
www1.alcatel-lucent.com/comps/pages/carrier_support.jhtml.
For technical assistance within North America, call 1-888-252-2832. If calling from
outside North America, call 1-613-784-6100.
Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007

3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
iii
Preface
For ordering information, contact your Alcatel-Lucent sales representative.
Alcatel-Lucent quality processes

Alcatel-Lucents 7342 ISAM Fiber to the User (7342 ISAM FTTU) optical network
terminals (ONTs) manufacturing, testing, and inspecting practices are in compliance
with GR-1252-CORE and TL 9000 requirements. These requirements are
documented in the Operations Quality Plan 8BD000234204QRZZA and the
Alcatel-Lucent North American Quality Manual 8BD000010000QRZZA.
The quality plans and practices adequately ensure that technical requirements and
customer end-point requirements are met. The customer or its representatives may
be allowed to perform on-site quality surveillance audits, as agreed upon during
contract negotiations.
Safety information
For ETSI and ANSI safety information, see the appropriate safety guidelines
chapters.
Documents
Table 1 describes the documents that comprise the ONT documentation set.
Table 1 7342 ISAM FTTU ONT documentation set
Title
Description
Standard documentation
7342 ISAM FTTU ONT Product
Information Manual
Provides general system information, features and

functionality, task-oriented procedures to install and
replace the hardware for new installations, replacements,
and replacements as repairs, optical budget and ordering
information, and hardware unit data sheets for the ONTs.
7342 ISAM FTTU 7342 ISAM FTTU

VoIP Provisioning Guide
Provides task-oriented procedures to provision VoIP

services
7342 ISAM FTTU ONT Troubleshooting

Guide
Provides task-oriented procedures to assist the operator

in troubleshooting ONTs, and for repairing and
maintenance of ONTs.
7342 ISAM FTTU Operations and

Maintenance Procedures Guide using
TL1 and CLI
Provides task-oriented procedures to perform operations

and maintenancde tasks for the network.
Software documentation
7342 ISAM FTTU ONT Software
Installation Procedures
iv
Provides instructions to install the software for the ONTs

in the 7342 ISAM FTTU
July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10

ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Preface
Special information
The following are examples of how special information is presented in this
document.
Danger Danger indicates that the described activity or situation
may result in serious personal injury or death; for example, high

voltage or electric shock hazards.
Warning Warning indicates that the described activity or situation
may, or will, cause equipment damage or serious performance

problems.
Caution Caution indicates that the described activity or situation
may, or will, cause service interruption.
Note A note provides information that is, or may be, of special
interest.
Procedures with options or substeps

When there are options in a procedure, they are identified by letters. When there are
required substeps in a procedure, they are identified by roman numerals.
Procedure 1 Example of options in a procedure

At step 1, you can choose option a or b. At step 2, you must do what the step indicates.
1
This step offers two options. You must choose one of the following:
a
This is one option.
This is another option.
You must perform this step.
Procedure 2 Example of required substeps in a procedure

At step 1, you must perform a series of substeps within a step. At step 2, you must do
what the step indicates.

Preface
vi
This step has a series of substeps that you must perform to complete the step. You
must perform the following substeps:
i
This is the first substep.
ii
This is the second substep.
iii
This is the third substep.
You must perform this step.

ANSI ONT safety guidelines
This chapter provides information about the mandatory regulations that govern the
installation and operation of the 7342 ISAM FTTU optical network terminals
(ONTs).
Safety instructions
This section describes the safety instructions that are provided in the
7342 ISAM FTTU ONT customer documentation and on the equipment.
Safety instruction boxes

The safety instruction boxes are provided in the 7342 ISAM FTTU ONT customer
documentation. Observe the instructions to meet safety requirements.
The following is an example of the Danger box.
Danger Possibility of personal injury.
The Danger box indicates that the described activity or situation may pose a threat to
personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.

vii
Warning 1 Possibility of equipment damage.

Warning 2 Possibility of data loss.
The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possible equipment-damaging situation or provides essential information to avoid
the degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.
The following is an example of the Caution box.
Caution 1 Possibility of service interruption.
Caution 2 Service interruption.
The Caution box indicates that the described activity or situation may, or will, cause
service interruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.
Note Information of special interest.
The Note box provides information that assists the personnel working with
7342 ISAM FTTU ONTs. It does not provide safety-related instructions.
Safety-related labels
The ONT equipment is labeled with specific safety compliance information and
instructions that are related to a variant of the ONT. Observe the instructions on the
safety labels.
Table 2 provides examples of the text in the various ONT safety labels.
Table 2 Safety labels
Description
Label text
UL compliance
Communication service equipment US listed. Type 3R enclosure Rainproof.
ESD warning
Caution: This assembly contains electrostatic sensitive device.
Laser classification
Class 1 laser product
(1 of 2)
viii

Description
Label text
Laser product compliance
This laser product conforms to all applicable standards of 21 CFR

1040.10 at date of manufacture.
Laser product compliance
Complies with 21 CFR 1040.10 and 1040.11 except for deviations

pursuant to laser notice no. 50, dated July 26, 2001.
FCC standards compliance
Tested to comply with FCC standards for home or office use.
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Canadian standard
compliance (modular ONT)
This Class A digital apparatus complies with Canadian ICES-003.
Canadian standard
compliance (outdoor ONT)
This Class B digital apparatus complies with Canadian ICES-003.
CE marking
There are various CE symbols for CE compliance.
(2 of 2)
Figure 1 shows a sample safety label on the ONT equipment.

Figure 1 Safety label on the ONT equipment
Tested to Comply
with FCC Standards
FOR HOME OR OFFICE USE
COMMUNICATION SERVICE EQUIPMENT

US LISTED
27FY
Type 3R Enclosure - Rainproof
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil
numerique de la class A est conforme a la norme NMB-003 du Canada
CAUTION
This Assembly Contains Electrostatic Sensitive Devices
18533
Figure 2 shows a laser product safety label on the ONT equipment.

ix
Figure 2 Laser product safety label on the ONT equipment
CLASS 1 LASER PRODUCT

THIS LASER PRODUCT CONFORMS TO ALL APPLICABLE
STANDARDS OF 21 CFR 1040.10 AT DATE OF MANUFACTURE.
MANUFACTURED:
MONTH
YEAR
18532
Safety standards compliance

This section describes the ONT compliance with North American safety standards.
EMC, EMI, and ESD standards compliance

The ONT equipment complies with the following requirements:
Federal Communications Commission (FCC) CFR 47, Part 15, Subpart B, Class
A requirements for OLT equipment
GR-1089-CORE requirements, including:
Section 3 Electromagnetic Interference, Emissions Radiated and Conducted

Section 3 Immunity, Radiated and Conducted
Section 2 ESD Discharge Immunity: System Level Electrostatic Discharge and EFT
Immunity: Electrically Fast Transients
Equipment safety standard compliance

The ONT equipment complies with the requirements of UL60950-1, Safety of
Information Technology Equipment.
Environmental standards compliance

The ONT equipment complies with the following standards:
GR-63-CORE (NEBS): requirements related to operating, storage, humidity,
altitude, earthquake, office vibration, transportation and handling, fire resistance

and spread, airborne contaminants, illumination, and acoustic noise
GR-487-CORE: requirements related to rain, chemical, sand, and dust
GR-487 R3-82: requirements related to condensation
GR-3108: Requirements for Network Equipment in the Outside Plant (OSP)
TP76200: Common Systems Equipment Interconnections Standards

Laser product standards compliance

The ONT equipment complies with 21 CFR 1040.10 and 21 CFR 1040.11, Laser
Notice No. 50, the regulations for lasers and laser products by the U.S. Center for
Devices and Radiological Health (CDRH) of the Food and Drug Administration
(FDA).
Resistibility requirements compliance

The ONT equipment complies with the requirements of ITU Recommendation K.21
for resistibility of telecommunication equipment installed in customer premises to
overvoltage and overcurrents.
Electrical safety guidelines

This section provides the electrical safety guidelines for the ONT equipment.
Note The ONTs comply with the U.S. National Electrical Code.
However, local electrical authorities have jurisdiction when there are
differences between the local and U.S. standards.
Cabling
The following are the guidelines regarding cables used for the ONT equipment:
Use only cables approved by the relevant national electrical code.

Use cables suitable for outdoor use for outdoor installation of ONTs.
The ONTs have been evaluated for use with external wiring that may not exceed
140 ft (43 m) in reach. However, the power cable must not exceed 100 ft (31 m).
Protective earth
Earthing and bonding of the ONTs must comply with the requirements of NEC
article 250 or local electrical codes.
ESD safety guidelines

The ONT equipment is sensitive to ESD. Operations personnel must observe the
following ESD instructions when they handle the ONT equipment.
Caution This equipment is ESD sensitive. Proper ESD
protections should be used when entering the TELCO Access portion

of the ONT.
During installation and maintenance, service personnel must wear wrist straps to
prevent damage caused by ESD.

xi
Alcatel-Lucent recommends that you prepare the site before you install the ONT
equipment. In addition, you must control relative humidity, use static dissipating
material for furniture or flooring, and restrict the use of air conditioning.
Laser safety guidelines

Only qualified service personnel who are extremely familiar with laser radiation
hazards should install or remove the fiber optic cables and units in this system.
Observe the following warnings when you perform installation, operations, and
maintenance tasks on the ONT equipment.
Danger There may be laser radiation at the fiber optic cable when
the cable is removed from the connector. Avoid direct exposure to
beam.
Observe the following danger for a laser hazard. Eyes can be damaged when they are
exposed to a laser beam. Take necessary precautions before you plug in the optical
modules.
Danger Possibility of equipment damage. Risk of eye damage by
laser radiation.
The ONT is classified as a Class 1 laser product based on its transmit optical output.
For Class 1 laser products, lasers are safe under reasonably foreseeable conditions of
operation, including the use of optical instruments for intrabeam viewing.
Transmit optical output

The maximum transmit optical output of an ONT is +5 dBm.
Normal laser operation

In normal operation, fiber cable laser radiation is always off until it receives signal
from the line terminal card.
Operating personnel must observe the instructions on the laser explanatory label
before plugging in the optical module.
Danger Risk of eye damage by laser radiation.
Location class
Use cable supports and guides to protect the receptacles from strain.
xii

Environmental requirements
The outdoor and modular ONTs must not be installed at a location where the
maximum ambient temperature exceeds 60C (140F), with no solar loading, and the
minimum ambient temperature does not go below -40C (-40F).
The indoor ONT must not be installed at a location where the ambient temperature
range exceeds 0C (32F) to 40C (104F) with no solar loading.
During operation in the supported temperature range, condensation inside the ONT
caused by humidity is not an issue. To avoid condensation caused by rapid changes
in temperature and humidity, Alcatel-Lucent recommends:
The door of the ONT not be opened until temperature inside and outside the
enclosure has stabilized.
If the door of the ONT must be opened after a rapid change in temperature or
humidity, use a dry cloth to wipe down the metal interior to prevent the risk of
condensation.
When high humidity is present, installation of a cover or tent over the ONT helps
prevent condensation when the door is opened.

xiii
xiv

ETSI ONT safety guidelines
This chapter provides information about the mandatory regulations that govern the
installation and operation of the 7342 ISAM FTTU optical network terminals
(ONTs).
Safety instructions
This section describes the safety instructions that are provided in the
7342 ISAM FTTU ONT customer documentation and on the equipment.
Safety instruction boxes

The safety instruction boxes are provided in the 7342 ISAM FTTU ONT customer
documentation. Observe the instructions to meet safety requirements.
The following is an example of the Danger box.
Danger Possibility of personal injury.
The Danger box indicates that the described activity or situation may pose a threat to
personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.

xv
Warning 1 Possibility of equipment damage.

Warning 2 Possibility of data loss.
The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possible equipment-damaging situation or provides essential information to avoid
the degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.
The following is an example of the Caution box.
Caution 1 Possibility of service interruption.
Caution 2 Service interruption.
The Caution box indicates that the described activity or situation may, or will, cause
service interruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.
Note Information of special interest.
The Note box provides information that assists the personnel working with
7342 ISAM FTTU ONTs. It does not provide safety-related instructions.
Safety-related labels
The ONT equipment is labeled with the specific safety instructions and compliance
information that is related to a variant of the ONT. Observe the instructions on the
safety labels.
Table 3 provides sample safety labels on the ONT equipment.
Table 3 Safety labels
Description
Label text
ESD warning
Caution: This assembly contains an electrostatic sensitive device.
Class 1 laser product
CE marking
CE declaration of conformity
Figure 3 shows the CE declaration of conformity for the ONT equipment.

xvi


Figure 3 CE declaration of conformity on the ONT equipment
No1013

xvii
Safety standards compliance

This section describes the ONT compliance with the European safety standards.
EMC, EMI, and ESD compliance

The ONT equipment complies with the following EMC, EMI, and ESD
requirements:
EN 300 386 V1.3.2 (2003-05): Electromagnetic Compatibility and Radio

Spectrum Matters (ERM): Telecommunications Network Equipment;
Electromagnetic Compatibility (EMC) requirements; Electrostatic Discharge
(ESD) requirements
EN 55022 (1998): Class B, Information Technology Equipment, Radio
Disturbance Characteristics, limits and methods of measurement
EN 55024 (1998): Information Technology Equipment, Immunity
Characteristics, limits and methods of measurement
Equipment safety standard compliance

The ONT equipment complies with the requirements of EN 60950-1, Safety of
Information Technology Equipment.
Environmental standard compliance

The ONT equipment complies with the EN 300 019 European environmental
standards.
Laser product standard compliance

The ONT equipment complies with EN 60825-1 for laser products.
Resistibility requirements compliance

The ONT equipment complies with the requirements of ITU Recommendation K.21
for resistibility of telecommunication equipment installed in customer premises to
overvoltage and overcurrents.
Acoustic noise emission standard compliance

The ONT equipment complies with EN 300 753 acoustic noise emission limit and
test methods.
Electrical safety guidelines

This section provides the electrical safety guidelines for the ONT equipment.
xviii

Note The ONTs comply with the U.S. National Electrical Code.
However, local electrical authorities have jurisdiction when there are
differences between the local and U.S. standards.
Cabling
The following are the guidelines regarding cables used for the ONT equipment:
All cables must be approved by the relevant national electrical code.

The cables for outdoor installation of ONTs must be suitable for outdoor use.
The ONTs must be evaluated for use with external wiring that may not exceed
140 ft (43 m) in reach. However, the power cable must not exceed 100 ft (31 m).
Protective earth
Earthing and bonding of the ONTs must comply with the requirements of local
electrical codes.
ESD safety guidelines

The ONT equipment is sensitive to ESD. Operations personnel must observe the
following ESD instructions when they handle the ONT equipment.
Caution This equipment is ESD sensitive. Proper ESD
protections should be used when you enter the TELCO Access

portion of the ONT.
During installation and maintenance, service personnel must wear wrist straps to
prevent damage caused by ESD.
Laser safety guidelines

Observe the following instructions when you perform installation, operations, and
maintenance tasks on the ONT equipment.
Only qualified service personnel who are extremely familiar with laser radiation
hazards should install or remove the fiber optic cables and units in this system.
Danger There may be laser radiation at the fiber optic cable when
the cable is removed from the connector. Avoid direct exposure to the
laser beam.
Observe the following danger for laser hazard. Eyes can be damaged when they are
exposed to a laser beam. Take necessary precautions before you plug in the optical
modules.

xix
Danger Possibility of equipment damage. Risk of eye damage by

laser radiation.
The ONT is classified as a Class 1 laser product based on its transmit optical output.
Transmit optical output

The maximum transmit optical output of an ONT is +5 dBm.
Normal laser operation

In normal operation, fiber cable laser radiation is always off until it receives signal
from the line terminal card.
Eyes can be damaged when they exposed to a laser beam. Operating personnel must
observe the instructions on the laser explanatory label before plugging in the optical
module.
Danger Risk of eye damage by laser radiation.
Location class
Use cable supports and guides to protect the receptacles from strain.
Environmental requirements
The outdoor and modular ONTs must not be installed at a location where the
maximum ambient temperature exceeds 60C (140F), with no solar loading.
The indoor ONT must not be installed in a location where the ambient temperature
range exceeds 0C (32F) to 40C (104F) with no solar loading.
During operation in the supported temperature range, condensation inside the ONT
caused by humidity is not an issue. To avoid condensation caused by rapid changes
in temperature and humidity, Alcatel-Lucent recommends:
The door of the ONT not be opened until temperature inside and outside the
enclosure has stabilized.
If the door of the ONT must be opened after a rapid change in temperature or
humidity, use a dry cloth to wipe down the metal interior to prevent the risk of
condensation.
When high humidity is present, installation of a cover or tent over the ONT helps
prevent condensation when the door is opened.
xx

Contents
Preface
iii
Scope
.............................................................................................................................. iii
Audience .............................................................................................................................. iii
Required knowledge .............................................................................................................. iii
Assistance and ordering phone numbers .............................................................................. iii
Alcatel-Lucent quality processes ........................................................................................... iv
Safety information.................................................................................................................. iv
Documents ............................................................................................................................ iv
Special information .................................................................................................................v
Procedures with options or substeps .................................................................v
Procedure 1 Example of options in a procedure...............................................v
Procedure 2 Example of required substeps in a procedure..............................v
vii
Safety instructions ................................................................................................................ vii

Safety instruction boxes................................................................................... vii
Safety-related labels ....................................................................................... viii
Safety standards compliance .................................................................................................x
EMC, EMI, and ESD standards compliance ......................................................x
Equipment safety standard compliance .............................................................x
Environmental standards compliance ................................................................x
Laser product standards compliance ................................................................ xi
Resistibility requirements compliance............................................................... xi
Electrical safety guidelines .................................................................................................... xi
Cabling.............................................................................................................. xi
Protective earth................................................................................................. xi
ESD safety guidelines ........................................................................................................... xi

xxi
Contents
Laser safety guidelines ......................................................................................................... xii

Laser classification........................................................................................... xii
Transmit optical output..................................................................................... xii
Normal laser operation..................................................................................... xii
Location class .................................................................................................. xii
Environmental requirements................................................................................................ xiii
xv
Safety instructions ................................................................................................................ xv

Safety instruction boxes................................................................................... xv
Safety-related labels ....................................................................................... xvi
Safety standards compliance ............................................................................................ xviii
EMC, EMI, and ESD compliance .................................................................. xviii
Equipment safety standard compliance ........................................................ xviii
Environmental standard compliance............................................................. xviii
Laser product standard compliance.............................................................. xviii
Resistibility requirements compliance........................................................... xviii
Acoustic noise emission standard compliance ............................................. xviii
Electrical safety guidelines ................................................................................................ xviii
Cabling............................................................................................................ xix
Protective earth............................................................................................... xix
ESD safety guidelines ......................................................................................................... xix
Laser safety guidelines ........................................................................................................ xix
Laser classification........................................................................................... xx
Transmit optical output..................................................................................... xx
Normal laser operation..................................................................................... xx
Location class .................................................................................................. xx
Environmental requirements................................................................................................. xx
Introduction
1.1
1.2
2.4
2.5
xxii
Introduction ........................................................................................................ 1-2

How to use this document ................................................................................. 1-2
TOP layers ..................................................................................................... 1-2
Step details .................................................................................................... 1-4
ONT overview
2.1
2.2
2.3
1-1
2-1
About this document .......................................................................................... 2-2

ONT functional description ................................................................................ 2-2
Fault isolation summary ..................................................................................... 2-2
Physical connectivity...................................................................................... 2-2
Service-independent ...................................................................................... 2-3
Service-related............................................................................................... 2-3
Analyzing faults.................................................................................................. 2-3
Resolving alarms ............................................................................................... 2-4

Contents
Master task index list

IXL 100
IXL 100-1
Trouble analysis procedures (TAPs)

TAP 100 Troubleshoot ONT software alarms
TAP 100-1
Purpose.............................................................................................. TAP 100-1
TAP 101 Troubleshoot threshold crossing alerts
TAP 101-1
Purpose.............................................................................................. TAP 101-1
TAP 102 Common fault conditions
TAP 102-1
Purpose.............................................................................................. TAP 102-1

General .............................................................................................. TAP 102-1
System software-generated alarms (RTRV-ALM) ............................. TAP 102-1
Performance monitoring (RTRV-PM)................................................. TAP 102-2
Operation status monitoring (REPT-OPSTAT) .................................. TAP 102-3
Procedure .......................................................................................... TAP 102-3
TAP 103 Equipment LED problems
TAP 103-1
Purpose.............................................................................................. TAP 103-1
TAP 104 PON physical layer problems
TAP 104-1
Purpose.............................................................................................. TAP 104-1
TAP 105 Troubleshoot ONT channel alarms
TAP 105-1
Purpose.............................................................................................. TAP 105-1
TAP 106 Check ONT signal quality
TAP 106-1
Purpose.............................................................................................. TAP 106-1
TAP 107 Restore ONT power
TAP 107-1
Purpose.............................................................................................. TAP 107-1
TAP 108 Rogue ONT and PON troubleshooting
TAP 108-1
Purpose.............................................................................................. TAP 108-1

xxiii
Contents
Detailed level procedures (DLPs)

DLP 100 Inspect fiber optic devices
DLP 100-1
Purpose.............................................................................................. DLP 100-1
DLP 101 Clean the fiber optic receptacles
DLP 101-1
Purpose.............................................................................................. DLP 101-1
DLP 102 Clean the fiber optic cable connectors
DLP 102-1
Purpose.............................................................................................. DLP 102-1
DLP 103 View VoIP call statistics
DLP 103-1
Purpose.............................................................................................. DLP 103-1
DLP 104 Retrieve downstream optical power levels
DLP 104-1
Purpose.............................................................................................. DLP 104-1
DLP 105 Set downstream optical power level

thresholds
DLP 105-1
Purpose.............................................................................................. DLP 105-1
DLP 106 Enable and disable DS1 and E1 loopbacks
DLP 106-1
Purpose.............................................................................................. DLP 106-1
DLP 107 Configure and manage network devices for

Ethernet OAM
DLP 107-1
Purpose.............................................................................................. DLP 107-1
DLP 108 Provision Ethernet OAM loopbacks and

link trace tests
DLP 108-1
Purpose.............................................................................................. DLP 108-1
DLP 109 Manage alarm filters
DLP 109-1
Purpose.............................................................................................. DLP 109-1
xxiv

Contents
Training (TNG)
TNG 100 ONT LEDs
TNG 100-1
Purpose..............................................................................................TNG 100-1
General ..............................................................................................TNG 100-1
Outdoor ONT LEDs............................................................................TNG 100-2
Indoor ONT LEDs ..............................................................................TNG 100-8
Modular ONT and service unit LEDs ...............................................TNG 100-12
Business ONT LEDs ........................................................................TNG 100-15
UPS LEDs........................................................................................TNG 100-16
Glossary
Index

xxv
Contents
List of figures
Figure 1 Safety label on the ONT equipment ....................................................................... ix
Figure 2 Laser product safety label on the ONT equipment ..................................................x
Figure 3 CE declaration of conformity on the ONT equipment .......................................... xvii
Figure 1-1 TOP layers and major paths ............................................................................ 1-2
Figure TNG 100-1: Version B outdoor ONT LEDs (O-421E-B) ..............................TNG 100-3
Figure TNG 100-2: Version D SOHO outdoor ONT LEDs......................................TNG 100-4
Figure TNG 100-3: LP MDU outdoor ONT LEDs....................................................TNG 100-5
Figure TNG 100-4: Version A and Version C (I-010E-C) indoor ONT LEDs ..........TNG 100-9
Figure TNG 100-5: Version B and H indoor ONT LEDs (I-020E-B and I-020E-H) .TNG 100-9
Figure TNG 100-6: Modular ONT LEDs ...............................................................TNG 100-13
Figure TNG 100-7: Service plug-in unit LEDs ......................................................TNG 100-13
Figure TNG 100-8: Business ONT LEDs..............................................................TNG 100-15
Figure TNG 100-9: APC UPS LED icons for Versions A, B, and C outdoor
ONTs and business ONT............................................................TNG 100-17
Figure TNG 100-10: FlexNet UPS icons for Version D SOHO outdoor ONTs
only .............................................................................................TNG 100-18
List of tables
Table 1 7342 ISAM FTTU ONT documentation set.............................................................. iv
Table 2 Safety labels .......................................................................................................... viii
Table 3 Safety labels .......................................................................................................... xvi
Table IXL 100-1: ONT trouble analysis procedures (TAPs) ..................................... IXL 100-1
Table IXL 100-2: ONT detailed level procedures (DLPs) ......................................... IXL 100-1
Table IXL 100-3: ONT training (TNG)....................................................................... IXL 100-2
Table TAP 102-1: Voice scenarios (ONTPOTS, ONTVOIP) .................................. TAP 102-4
Table TAP 102-2: ENET scenarios (ONTENET) .................................................... TAP 102-5
Table TAP 102-3: Video scenarios ......................................................................... TAP 102-6
Table TAP 102-4: ONT installation scenarios......................................................... TAP 102-6
Table TNG 100-1: Figure list ..................................................................................TNG 100-1
Table TNG 100-2: Table list ...................................................................................TNG 100-2
Table TNG 100-3: Versions A, B, D, and E outdoor ONT LEDs.............................TNG 100-5
Table TNG 100-4: Versions A and B outdoor ONT RJ-45 LEDs ............................TNG 100-6
Table TNG 100-5: Versions D and E outdoor ONT RJ-45 LEDs............................TNG 100-6
Table TNG 100-6: LP MDU outdoor ONT LEDs.....................................................TNG 100-7
Table TNG 100-7: LP MDU outdoor ONT RJ-45 LEDs ..........................................TNG 100-7
Table TNG 100-8: Version A and Version C (I-010E-C) indoor ONT LEDs .........TNG 100-10
Table TNG 100-9: Version A, Version C (I-010E-C), I-020G-F, and Version E
indoor ONT RJ-45 LEDs.............................................................TNG 100-10
Table TNG 100-10: Version B and H indoor (I-020E-B and I-020E-H), and
I-020G-F ONT LEDs ...................................................................TNG 100-11
Table TNG 100-11: Version C (I-211M-C) and Version E indoor ONT LEDs.......TNG 100-11
Table TNG 100-12: Version C (I-211M-C) indoor ONT RJ-45 LEDs....................TNG 100-12
Table TNG 100-13: Modular ONT LEDs...............................................................TNG 100-14
Table TNG 100-14: Service plug-in unit LEDs......................................................TNG 100-14
Table TNG 100-15: Business ONT LEDs .............................................................TNG 100-15
xxvi

Contents
Table TNG 100-16: APC UPS LEDs for indoor, Version D SOHO outdoor,
business, and modular ONTs .....................................................TNG 100-17
Table TNG 100-17: APC UPS LEDs for Versions A, B, and C outdoor ONTs
and business ONT ......................................................................TNG 100-17
Table TNG 100-18: FlexPoint UPS LEDs for ANSI outdoor ONT deployments
only .............................................................................................TNG 100-18
Table TNG 100-19: FlexNet UPS LEDs for Version D SOHO outdoor ONTs
only .............................................................................................TNG 100-18
Table TNG 100-20: CyberShield CS 24 UPS LEDs for indoor and outdoor
ONTs ..........................................................................................TNG 100-18

xxvii
Contents
xxviii

1 Introduction
1.1 Introduction
1-2
1.2 How to use this document

1-2
1-1
1 Introduction
1.1
Introduction
This document provides instructions for tasks and procedures for the
7342 ISAM FTTU Optical Network Terminals (ONTs).
1.2
How to use this document

This document uses the task-oriented practice (TOP) method. The TOP method is a
documentation method that supports the installation, operations, and maintenance of
telecommunications equipment and software through different layers of
documentation.
TOP layers
The TOP documentation method uses the following layers:
IXL Index List

NTP Non-Trouble Procedure
DLP Detailed Level Procedure
RTL Routine Task List
RTP Routine Task Procedure
TAD Trouble Analysis Data
TAP Trouble Analysis Procedure
TNG Training
Figure 1-1 shows the layers and major paths of the TOP documentation method.
Figure 1-1 TOP layers and major paths
Index List
(IXL)
Non-Trouble
Procedure
(NTP)
Routine
Task List
(RTL)
Trouble Analysis
Procedure
(TAP)
Detailed Level
Procedure
(DLP)
Routine Task
Procedure
(RTP)
Trouble Analysis
Data
(TAD)
Training
(TNG)
17664
A document only includes the TOP layers that are relevant to the content of the
document.
1-2

1 Introduction
Index List (IXL)
The IXL provides the master task list. The list provides information about each task,
procedure, related supporting information, and the identification number of the
corresponding TOP layer document (for example, DLP 500).
Non-Trouble Procedure (NTP)
An NTP describes how to perform a task, such as how to accept a system after it has
been installed, turn up a system for service, or maintain a system according to a
maintenance plan. NTPs are made up of steps that refer to DLPs or TNGs. This
approach allows users to go to the DLPs for detailed procedural and safety
information and the TNGs for supporting information needed to complete the task.
If users go to the referenced DLP or TNG, they must return to the NTP to continue
the task.
NTPs are typically referenced from the IXL.
Detailed Level Procedure (DLP)
A DLP describes how to perform a procedure, such as how to log in to the system.
In addition to step-by-step information, DLPs may contain tables or illustrations that
are required to perform the procedure.
DLPs can be referenced from the IXL, an NTP, a lower-level TAP, another DLP, or
from a TNG.
Routine Task List (RTL)
An RTL provides a listing of routine maintenance procedures. The detailed steps for
each procedure listed in the RTL are provided in RTPs.
RTLs are typically referenced from the IXL.
Routine Task Procedure (RTP)
An RTP describes how to perform a routine maintenance procedure.

RTPs are typically referenced from an RTL, but references can be made from the
IXL if there is no RTL.
Trouble Analysis Data (TAD)
A TAD contains supporting information (other than procedural steps) to be used as

a trouble-clearing aid. It may be a functional schematic, text, or trouble-clearing
chart.
TADs are typically referenced from a TAP.

1-3
1 Introduction
Trouble Analysis Procedure (TAP)
A TAP is intended to help identify and clear trouble in the system. TAPs may be
organized in levels. A high-level TAP is designed to categorize the trouble through
a series of decisions and instructions. After the trouble is categorized, a lower-level
TAP is referenced. This lower-level TAP addresses only the isolated topic and is
structured to isolate and clear the trouble through a series of decisions and
instructions without returning to the higher-level TAP. For less-experienced users
(or experienced users who want more information), a TAP may provide references
to a TAD, DLP, or TNG. If users go to the referenced TAD, DLP, or TNG, they need
to return to the TAP to continue the procedure.
TAPs are typically referenced from the IXL or other TAPs.
Training (TNG)
A TNG contains supplementary information about a task or procedure. A TNG may

refer to a DLP or other document. If users go to the referenced DLP or other
document, they must return to the TNG.
TNGs are typically referenced from an IXL, but references are also made from other
TOP layers such as NTPs and DLPs.
Step details
NTPs, DLPs, RTPs, and TAPs use procedural steps and decision steps.
Procedural steps provide instructions, and decision steps provide a go-to option.
Procedural steps may contain notations that refer to additional information, such as
tables, figures, examples, and other TOP document layers. For example, a step in an
NTP might refer to a DLP.
The key information required to complete a step is shown at the beginning of the
step.
Additional information is enclosed in parentheses as shown in the following
example:
Log in to the system (see DLP-500).
The completion of a specific task or procedure is indicated as follows:
STOP. This procedure is complete.
1-4

2 ONT overview
2.1 About this document
2-2
2.2 ONT functional description

2.3 Fault isolation summary
2.4 Analyzing faults
2.5 Resolving alarms
2-2
2-2
2-3
2-4

2-1
2 ONT overview
2.1
About this document

This document provides optical network terminal (ONT) troubleshooting guidance
for the Alcatel-Lucent 7342 ISAM FTTU GPON ONTs.
2.2
ONT functional description

A 7342 ISAM FTTU system consists of a Packet Optical Line Termination (P-OLT),
an element management system (EMS), and ONTs.
The P-OLT resides in the CO or CEV and performs a network-to-PON interface
function. The P-OLT consists of NT and LT cards. Each LT card supports two
GPON interfaces. These LT cards together with the NT cards perform the OLT
function described in ITU G984.1. The P-OLT is connected by a fiber through
GPON to ONT units located near the end user.
ONTs are edge devices that terminate the PON and provide voice, data, and video
services to the subscriber. All ONTs use GPON technology for fiber extension from
the CO.
2.3
Fault isolation summary

The primary end-to-end components involved in fault isolation, or troubleshooting,
include the residential gateway (RG), the 7342 ISAM FTTU platform (P-OLT and
ONT), and network or element management systems (TL1, 5526 AMS, or
5528 WAM). Faults can occur within and between any of these components.
Faults are classified in three general fault categories as follows:
physical connectivity
service-independent
service-related
Physical connectivity
These faults involve connectivity between the network, the subscriber equipment
(set top box, home computer, or VoIP phone), and the RG. Physical connectivity
issues can cause faults in several ways. For example, compromised physical
connectivity in the Ethernet path could cause bit error rate (BER) fault, errored
frames. POTS connectivity issues could cause transmission problems or voice
processing related issues. On the PON, physical connections could cause
performance-related issues, such as BER errors or frame P-discards.
2-2

2 ONT overview
Bit errors between the PON and the ONT can be caused by multiple factors:
ONT, LT, or PON restarts

mismatched fiber connectors, for example, UPS connected to APC
dirty fiber connections; see DLP 102
bad fiber; see DLP 100
signal level too high or too low; see DLP 104
bad splitters
unterminated fiber connections
putting light on a fiber during installation
Finally, this type of issue could trigger RG faults, line card failures on the OLT, and
Ethernet link failures between the P-OLT and the north-bound switch.
Service-independent
Service-independent faults can affect multiple services concurrently. These issues
primarily involve the network control/management plane and the data plane,
including quality of service (QoS). Service-independent issues are characterized by
faults such as P-OLT/ONT provisioning and configuration errors, end-to-end
signaling interruptions, and network management system communication issues.
Service-related
Service-related faults comprise a dynamic number of components, depending on the
customer deployment. Service-related issues can cause faults in services, such as
voice (POTS/VoIP), video (in-band or overlay), and data (high speed Internet). For
example, voice service issues could include no dial tone, echo, or pops/clicks on the
line. Video problems could include no reception, poor quality, or delayed channel
change messages. Finally, data service-related issues could include intermittent
problems accessing the Internet or poor throughput.
2.4
Analyzing faults
7342 ISAM FTTU customers have many tools available to analyze faults in their
network and deployed equipment. The primary tools are software alarms that
indicate equipment/facility fault conditions and equipment LEDs that indicate signal
transmission or physical failure problems. Fault isolation may involve an analysis of
both.
This document provides fault isolation guidance through ONT troubleshooting
topics. At a high level, summary lists that provide guidance for clearing fault
conditions are as follows:
For an ONT-specific list of system software alarms and possible resolutions, refer
to TAP- 100 Troubleshoot ONT software alarms.
For a TCA-specific list of system software alarms and possible resolutions, refer
to TAP- 101 Troubleshoot threshold crossing alerts.
For a summary of common service-related issues, refer to TAP- 102 Common
fault conditions.

2-3
2 ONT overview
Detailed procedures, additional TAPS, and general training topics are also provided.
2.5
Resolving alarms
Resolve alarms that affect service before those that do not affect service.
Note If multiple alarms are present, resolve alarms in the order in
which they are listed below.
2-4
Use local procedures to correct problems associated with customized alarms.
Contact Alcatel-Lucent Support at 1-888-252-2832 (1-888-ALCATEC), or visit

the support website at
www1.alcatel-lucent.com/comps/pages/carrier_support.jhtml.
Use the TL1 autonomous messages generated during trouble locating and
additional data, such as visual or audible alarms, when available. Service states
and performance monitoring information should also be considered.
See the 7342 ISAM FTTU TL1 Commands and Messages Reference guide for
information on TL1 syntax and command response.

IXL 100 Master task index list
IXL 100-1



Table IXL 100-1 to Table IXL 100-3 list the TAPs, DLPs, and TNGs in this document.
Table IXL 100-1: ONT trouble analysis procedures (TAPs)
Find your job
Then go to
Troubleshoot ONT software alarms
TAP 100
Troubleshoot threshold crossing alerts
TAP 101
Common fault conditions
TAP 102
Equipment LED problems
TAP 103
PON physical layer problems
TAP 104
Troubleshoot ONT channel alarms
TAP 105
Check ONT signal quality
TAP 106
Restore ONT power
TAP 107
Table IXL 100-2: ONT detailed level procedures (DLPs)

Find your job
Then go to
Inspect fiber optic devices
DLP 100
Clean the fiber optic receptacles
DLP 101
Clean the fiber optic cable connectors
DLP 102
View VoIP call statistics
DLP 103
Retrieve downstream optical power levels
DLP 104
Set downstream optical power level thresholds
DLP 105
Enable and disable DS1 and E1 loopbacks
DLP 106

IXL 100-1
Table IXL 100-3: ONT training (TNG)

Find your job
Then go to
ONT LEDs
TNG 100
IXL 100-2

Trouble analysis procedures (TAPs)



TAP 100 Troubleshoot ONT software

alarms
Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

TAP 100-1
TAP 100-2

TAP 101 Troubleshoot threshold

crossing alerts
Purpose

TAP 101-1
TAP 101-2


Purpose
This TAP provides the steps to isolate common fault conditions.
General
Several TL1 command sets are useful for evaluating, isolating, and clearing ONT fault
conditions, including the following:
for system software-generated alarms, RTRV-ALM commands

for performance monitoring, RTRV-PM commands
for operation status, REPT-OPSTAT commands
System software-generated alarms (RTRV-ALM)

Use the appropriate RTRV-ALM command for the following command sets to
troubleshoot system software-generated alarm messages that indicate alarms for ONTs.
The command sets include the following:
RTRV-ALM-ALL
RTRV-ALM-BRGPORT
RTRV-ALM-ONT
RTRV-ALM-PON
RTRV-ALM-ONTPOTS
RTRV-ALM-ONTCARD
RTRV-ALM-ONTVOIP
RTRV-ALM-ONTCESUNI
RTRV-ALM-CESPW
RTRV-ALM-ONTENET
RTRV-ALM-ONTVDSL
RTRV-ALM-ONTHSI
RTRV-ALM-ONTVIDOL
RTRV-ALM-ONTMOCA
RTRV-ALM-ONTL2UNI
RTRV-ALM-ONTXDSL
See TAP- 100 Troubleshoot ONT software alarms for more information.

TAP 102-1
Note Always resolve alarms that affect service before those that do
not affect service.
Performance monitoring (RTRV-PM)

Performance monitoring (PM) reports are recommended for debugging some common
ONT fault conditions.
Some of the more helpful RTRV-PM TL1 commands used to retrieve PM threshold data
for ONTs include the following:
RTRV-PM-BRGPORT
RTRV-PM-ONTENET
RTRV-PM-ONTL2UNI
RTRV-PM-ONTMOCA
RTRV-ALM-CESPW
RTRV-PM-PONOLTTC
RTRV-PM-PONOLTTCERR
RTRV-PM-PONONTTC
RTRV-PM-VLINE
RTRV-PM-ONTCESUNI
Note VDSL channel performance monitoring retrieved using

RTRV-PM-VCHNL is currently unavailable.
See the 7342 ISAM FTTU Product Information Manual for general information about
performance monitoring and call statistics. Specific information about ONT PMs and call
statistics is located in the 7342 ISAM FTTU ONT Product Information Manual.
TAP 102-2

Operation status monitoring (REPT-OPSTAT)

Operation status reports are useful for isolating and clearing fault conditions. The
following REPT-OPSTAT commands are particularly useful for ONT troubleshooting:
REPT-OPSTAT-ONT for debugging ONT general alarms

REPT-OPSTAT-ONTANI for debugging ONT MOCA alarms related to optical levels
REPT-OPSTAT-ONTCALLHIST for debugging ONT alarms related to call history for
a POTS line
REPT-OPSTAT-ONTENET for debugging Ethernet port duplex and link status
REPT-OPSTAT-ONTMOCA for debugging ONT MOCA operational alarms
REPT-OPSTAT-ONTPWRSHED for debugging power shedding behavioral problems
REPT-OPSTAT-PON for debugging PON facility faults related to ONTs
REPT-OPSTAT-PONIGMPCHN for debugging PON/IGMP faults
REPT-OPSTAT-PONIGMPCHNMEM for debugging PON/IGMP memory faults
REPT-OPSTAT-PONIGMPMDL for debugging PON/IGMP faults
REPT-OPSTAT-PONMCSRC for debugging PON/IGMP faults
REPT-OPSTAT-PONARPENT for debugging PON/Internet Protocol (IP) faults
REPT-OPSTAT-PONDHCPRELAY for debugging DHCP relay
REPT-OPSTAT-ONTVIDANI for debugging video overlay
REPT-OPSTAT-ONTVOIP for debugging VoIP services
RTRV-OPSTAT-CESPW for debugging CES psuedowire faults
See TAP- 100 Troubleshoot ONT software alarms for more information.
Note The INACT alarm is reported against the ONT for many
conditions, including LOS, LOA, SF, LCD, LOA, LOAM, and DG. Note
that each of these conditions trigger the INACT alarm. When an INACT
alarm is raised it is buffered for a set amount of time. If multiple ONTs on
the same PON raise INACT alarms as well, one PONLOS alarm is raised
and the INACT alarms are dropped. You can determine the particular
alarm that triggered the INACT alarm using the TL1 command
REPT-OPSTAT-ONT, which reports all outstanding conditions.
Procedure
Use this procedure to isolate problems indicated by alarm reports.
1
Find the general trouble description and associated suggestions and guidance for
appropriate actions using the following tables:
Table TAP 102-1 for voice scenarios

Table TAP 102-2 for ENET scenarios
Table TAP 102-3 for video scenarios
Table TAP 102-4 for ONT installation scenarios

TAP 102-3
Table TAP 102-1: Voice scenarios (ONTPOTS, ONTVOIP)

Trouble
Possible solution
No dial tone
1) Retrieve alarms. If alarms are present, follow trouble clearing procedures for
those alarms first. Common dial tone alarms include MGC communication
failure, VoIP DHCP Failure, and VoIP Configuration File errors.
2) If there are no alarms, but there is no dial tone, check for proper configuration
of the voice subscriber in the G6 voice gateway (or Softswitch) and in the PSTN
switch. Also, check the customer premises telephone sets and telephone wiring.
3) Verify PBIT values in the voice service PQ profile match PBIT values in the G6
GBE address configuration. For example, if the G6 is using PBIT 7 by default and
PBIT 0 for bearer, then make sure PQ profile maps PBIT 0 to the low priority
queue and maps PBIT 7 to the high priority queue.
NOTE: Some IP addresses cannot be used for voice services. The following IP
subnets cannot be used for VoIP services:
Slow or delayed dial tone
224.0.0.0 to 239.255.255.255 (multicast)

127.0.0.0 to 127.255.255.255 (loopback)
192.168.1.0 to 192.168.1.255
192.168.2.0 to 192.168.2.255
192.168.3.0 to 192.168.3.255
192.168.4.0 to 192.168.4.255
1) Run a call trace using G6. Look for repeated/retransmitted packets that would
indicate packet loss in data network.
2) Ensure that no traces have been enabled on the ONT console port by support
personnel. Enabled VoIP traces on the ONT console can cause delayed dial
tone.
3) Check for packet loss and jitter using the TL1 command
REPT-OPSTAT-ONTCALLHIST. (Ensure that the CALLHIST parameter setting
is enabled in the ONTPOTS port configuration before using this command.)
Echo
Check jitter buffer settings in G6 for retrieve line, line profile, CPE. If the nominal
jitter buffer size is too big, the delay can be too high, which increases the effects
of echo.
Pops and clicks
Check jitter buffer settings in G6 (e.g., retrieve line, line profile, CPE). If the
maximum jitter buffer setting is too small, jitter in the packet stream can cause
pops and clicks on the line.
MLT test fails
Perform an MLT test using DGN-ONTPOTS. If the MLT test fails, determine the
type of fault in the CPE (i.e., hazardous potential, foreign EMF, resistive faults,
receiver off-hook, or ringer) based on the response text. Diagnose the failure
indicated.
Phone does not ring (DC offset for some

phones)
1) Verify that the VoIP configuration file error alarm is not present. Also verify that
VoIP service is configured in the proper mode (e.g., ANSIH248 for operation with
G6; SSH248 otherwise).
2) Verify that G6 provisioning includes the following settings:
CPE PT = 97
bcastrestricted = enable
3) Ensure that the value of the AGEING parameter in the RTRV-PONVLANSYS

and SET-PONVLANSYS is larger than the value of the Inactivity Timer in the G6
show services h248 bbi setting.
Call drop
Verify that BW profiles in the OLT are applied to VoIP service.

NOTE: Minimum BW values are 128 kb/s CIR/EIR per POTS line with DT set
equal to 8.
(1 of 2)
TAP 102-4

Trouble
Possible solution
Caller ID does not work
Perform external ethereal captures of ONT POTS traffic to look for caller ID
messaging. If there is no messaging, the problem could be related to the Class
5 SW timer. Make sure this timer is set appropriately for caller ID.
NOTE: For loop emulation mode, this solution would not be effective; however,
this solution could be effective with Softswitch or G6.
Dial tone on one line but not on other

lines
Verify the subscriber configuration in the PSTN switch, G6 voice

gateway/Softswitch, and the 7342 ISAM FTTU OLT.
Modem/fax issues
1) Make sure there are no PON BER errors using the REPT-OPSTAT-PON
command.
2) Use the DGN-ONTPOTS command to diagnose the POTS line and make sure
there are no faults on the POTS line in question.
(2 of 2)
Table TAP 102-2: ENET scenarios (ONTENET)

Trouble
Possible solution
LINK LED off or intermittent link
1) Verify the physical connection. On this side, that means to check the ONT
connectors to ensure they are not damaged, the cable connections or cable type
(checking for wrong cable), or the gateway (RG). On the other side, the
equipment state must be verified per local practice. Most likely, the RG for the
ONT (gateway) or the ENET could be down.
2) Use the TL1 command RTRV ONTENET to check the state related to this ONT
and the ONT connection. You can reset the service state from OOS-MA to IS. To
correct the physical connection problem, replace the physical interface, the RG,
or the cable.
NOTE: The only distinction between the LINK LED off and the intermittent link
condition is that if the Link is off, it could be OOS but the intermittent link would
always be IS.
Throughput problems (slow, none, or too

much)
All three throughput problems have the same solution. It is a limited solution
because PM counters are not supported in this release, meaning no
measurement or indicators are available to provide assistance clearing the
alarms. Sometimes customers have sensing equipment, but the only practical
solution is to perform the following:
(1) Verify that the service provisioning is correct according to service level.
(2) If it is correct, contact Alcatel-Lucent Customer technical support for
additional help.
Setup (10/100/1000 Mb/s, half/full

duplex, autosensing)
When established using the ENT ONTENET command, the speed stays the
same. However, sometimes the link goes up and down. For the outdoor ONT,
problems will be indicated by the Mode LED. If there is a trouble indication, use
the TL1 command REPT OPSTAT ONTENET to check settings for
auto-negotiation and the 10/100/1000 Mb/s setting.
Cannot enter ONTENET
Make sure both the ONTCARD as well as the ONT are provisioned. Also make
sure you are not trying to provision a second port on a one-port ONT.
Cannot delete LAN provisioning
Like any equipment or facility carrying traffic (IS), the LAN ENET must be put
OOS in order to delete it.

TAP 102-5
Table TAP 102-3: Video scenarios

Trouble
Possible solution
No video or bad video signal
Trouble related to no video and bad video signal requires the same
troubleshooting steps.There could be several reasons for this condition, but the
most likely are that the maximum bandwidth is exceeded or the maximum
number of groups are exceeded.
1) For the maximum bandwidth setting, you must have adequate bandwidth
reserved. The default setting is 0, so this value must be set instead of accepting
the default.
2) For the maximum number of groups exceeded, reset the cap max groups
setting high enough.
Note the following troubleshooting tips:
...Make sure you have provisioned the correct amount of bandwidth
...Look for dropping packets
...Look for CRC errors
...Look for total fail joins, all fails
...Check max host setting and max stream setting
...Look for peak rates setting (modular ONT only).
Channel change problems
Channel change problems might be related to incorrect bandwidth provisioning,

the system dropping packets, or CRC errors. However, the problems are typically
message rate problems. Check the ONT rate shaping counter. (Modular ONT
only.)
Table TAP 102-4: ONT installation scenarios

Trouble
Possible solution
LEDs do not light properly when the ONT

is installed
See TNG- 100 ONT LEDs in this document to determine the source of the
problem.
A NEW ONT alarm is expected, but no

NEW ONT alarm displays
This could be caused if the new ONT equipment is not functioning properly or if
the fiber connected to the ONT is bad. Check the fiber for a good signal. If the
problem persists, replace the ONT.
ONT alarms are raised at the CO

concurrent with installation
See TAP- 100 Troubleshoot ONT software alarms in this document.
PON physical connection
Check the fiber at both ends.
Power/UPS connection
See TAP- 107 Restore ONT power and TAP- 103 Equipment LED problems in
this document.
TAP 102-6
STOP. This procedure is complete.


Purpose

TAP 103-1
TAP 103-2


Purpose

TAP 104-1
TAP 104-2

TAP 105 Troubleshoot ONT channel

alarms
Purpose

TAP 105-1
TAP 105-2


Purpose

TAP 106-1
TAP 106-2


Purpose

TAP 107-1
TAP 107-2

TAP 108 Rogue ONT and PON

troubleshooting
Purpose

TAP 108-1
TAP 108-2

Detailed level procedures (DLPs)

DLP 105 Set downstream optical power level thresholds
DLP 107 Configure and manage network devices for Ethernet OAM
DLP 108 Provision Ethernet OAM loopbacks and link trace tests



Purpose

DLP 100-1
DLP 100-2

DLP 101 Clean the fiber optic

receptacles
Purpose

DLP 101-1
DLP 101-2

DLP 102 Clean the fiber optic cable

connectors
Purpose

DLP 102-1
DLP 102-2


Purpose
functionality is available. See the 7342 ISAM FTTU Operations and Maintenance
Procedures Guide using TL1 and CLI guide for more information.

DLP 103-1
DLP 103-2

DLP 104 Retrieve downstream optical

power levels
Purpose

DLP 104-1
DLP 104-2

DLP 105 Set downstream optical

power level thresholds
Purpose

DLP 105-1
DLP 105 Set downstream optical power level thresholds
DLP 105-2

DLP 106 Enable and disable DS1 and

E1 loopbacks
Purpose

DLP 106-1
DLP 106-2

DLP 107 Configure and manage

network devices for Ethernet
OAM
Purpose

DLP 107-1
DLP 107 Configure and manage network devices for Ethernet OAM
DLP 107-2

DLP 108 Provision Ethernet OAM

loopbacks and link trace
tests
Purpose

DLP 108-1
DLP 108 Provision Ethernet OAM loopbacks and link trace tests
DLP 108-2


Purpose

DLP 109-1
DLP 109-2

Training (TNG)
TNG 100 ONT LEDs


TNG 100 ONT LEDs

Purpose
This TNG provides the steps to isolate common fault conditions.
General
The ONTs and related equipment provide a variety of status LEDs. Table TNG 100-1 and
Table TNG 100-2 describe the figures and tables that provide information for the LEDs.
Table TNG 100-1: Figure list
Figures
Go to
Outdoor ONTs
Version B outdoor ONT LEDs (O-421E-B)
Figure TNG 100-1
Version D SOHO outdoor ONT LEDs
Figure TNG 100-2
LP MDU outdoor ONT LEDs
Figure TNG 100-3
Indoor ONTs
Version A and Version C (I-010E-C) indoor ONT LEDs
Figure TNG 100-4
Version B and H indoor ONT LEDs (I-020E-B and I-020E-H)
Figure TNG 100-5
Modular ONTs
Modular ONT LEDs
Figure TNG 100-6
Service plug-in unit LEDs
Figure TNG 100-7
Business ONTs
Business ONT LEDs
Figure TNG 100-8
UPSs
(1 of 2)

TNG 100-1
TNG 100 ONT LEDs
Figures
Go to
APC UPS LED icons for Versions A, B, and C outdoor ONTs and business ONT
Figure TNG 100-9
FlexNet UPS icons for Version D SOHO outdoor ONTs only
Figure TNG 100-10
(2 of 2)
Table TNG 100-2: Table list

Tables
Go to
Outdoor ONTs
Versions A, B, D, and E outdoor ONT LEDs
Table TNG 100-3
Versions A and B outdoor ONT RJ-45 LEDs
Table TNG 100-4
Versions D and E outdoor ONT RJ-45 LEDs
Table TNG 100-5
LP MDU outdoor ONT LEDs
Table TNG 100-6
LP MDU outdoor ONT RJ-45 LEDs
Table TNG 100-7
Indoor ONTs
Version A and Version C (I-010E-C) indoor ONT LEDs
Table TNG 100-8
Version A, Version C (I-010E-C), I-020G-F, and Version E indoor ONT RJ-45 LEDs
Table TNG 100-9
Version B and H indoor (I-020E-B and I-020E-H), and I-020G-F ONT LEDs
Table TNG 100-10
Version C (I-211M-C) and Version E indoor ONT LEDs
Table TNG 100-11
Version C (I-211M-C) indoor ONT RJ-45 LEDs
Table TNG 100-12
Modular ONTs and service units

Modular ONT LEDs
Table TNG 100-13
Business ONTs
Business ONT LEDs
Table TNG 100-15
UPSs
APC UPS LEDs for indoor, Version D SOHO outdoor, business, and modular ONTs
Table TNG 100-16
APC UPS LEDs for Versions A, B, and C outdoor ONTs and business ONT
Table TNG 100-17
FlexPoint UPS LEDs for ANSI outdoor ONT deployments only
Table TNG 100-18
FlexNet UPS LEDs for Version D SOHO outdoor ONTs only
Table TNG 100-19
CyberShield CS 24 UPS LEDs for indoor and outdoor ONTs
Table TNG 100-20
Outdoor ONT LEDs

The following are outdoor ONTs:
TNG 100-2
Version A: O-210E-A, O410E-A, and O211E-A

Version B: O-210E-B, O-211E-B O-420E-B, and O-421E-B
Version E: O-211M-E
Version D small office home office (SOHO): O-820G-D and O-821G-D
LP MDU ONTs: O-24121V-E, O-24120V-E, O-24121G-A, and O-24120G-A

TNG 100 ONT LEDs
The outdoor ONT versions provide a variety of service capabilities. The ONT status LEDs
on these units are the same except the RJ-45 LEDs for the D and E versions differ from
the A and B version RJ-45 LEDs.
This section describes outdoor ONT LEDs as follows:
Figure TNG 100-1 illustrates Version B outdoor ONT LEDs (O-421E-B)

Figure TNG 100-2 illustrates Version D outdoor ONT LEDs
Figure TNG 100-3 illustrates the LP MDU ONT LEDs
Table TNG 100-3 provides ONT LED descriptions for Versions A, B, D, and E outdoor
ONTs
Table TNG 100-4 provides RJ-45 LED descriptions for Versions A and B outdoor
ONTs
Table TNG 100-5 provides RJ-45 LED descriptions for Versions D and E outdoor
ONTs
Table TNG 100-6 provides ONT LED descriptions for the LP MDU ONTs
Table TNG 100-7 provides RJ-45 LED descriptions for the LP MDU ONTs
Figure TNG 100-1: Version B outdoor ONT LEDs (O-421E-B)
Craft port
CRAFT
EPC
GRN
SLT
BRN
ORN
BLU
RTN
AC FAIL
RPLC BATT
BATT MISS
LOW BATT
LINK
1
MODE
RJ-45 status LEDs
LINK
2
TEL
MODE
LINE
1
LINE
2
LINE
3
LINE
4
POTS
MGMT
NTWK
MGMT
VID
DATA
FAIL
PWR
BTRY
ONT status LEDs
18211

TNG 100-3
TNG 100 ONT LEDs
Figure TNG 100-2: Version D SOHO outdoor ONT LEDs
TR
TR
BLK
TR
PWR
LINE
1
TR
BTRY
LINE
2
FAIL
LINE
3
VIDEO
TR
LINE
4
ONT status LEDs
TR
DATA
LINE
5
LINE
6
TR
MGMT
INTF
TR
NTWK
LINE
7
POTS
LINE
8
LINK
MODE
TR
TR
ETHERNET
Ethernet port 1 RJ-45 status LEDs
TR
LINK
MODE
TR
ETHERNET
18889
TNG 100-4

TNG 100 ONT LEDs
Figure TNG 100-3: LP MDU outdoor ONT LEDs
POWER
BTRY
FAIL
VIDEO
DATA
NWK
MGMT
INTF
POTS
DATA1
DATA2
LEDs
DATA3
DATA4
DATA5
DATA6
DATA7
DATA8
DATA9
DATA10
DATA11
DATA12
18940
Table TNG 100-3: Versions A, B, D, and E outdoor ONT LEDs

Indicator
Color
Description
PWR
Off
Green
Not powered
Power is available
BTRY
Off
Green
Battery alarm set or battery not provisioned

Battery good, charged, and there is no battery alarm
FAIL
Off
Red
Equipment 100% operational

Equipment failure or not ranged, synchronized
(1 of 2)

TNG 100-5
TNG 100 ONT LEDs
Indicator
Color
Description
Off
Red
Video signal above acceptable level or not provisioned

Video signal below acceptable level
DATA
Off
Green
No link or data not provisioned

Link active
NTWK
Off
Green
1490 nm data path is unavailable

1490 nm data path is available
VID
(1)
MGMT
POTS
MOCA
(2)
Off
No communication between OLT/ONT
Green
Full communication between OLT/ONT
Green flashing
ONT disabled
Off
All customers on-hook
Green
Any customer is off-hook
Green flashing
In SLID entry mode
Off
Not powered
Green
Provisioned and registered
Green flashing
Activity (approximately 1 s on, 1 s off)
(2 of 2)
Notes
(1)
The VID LED is only functional for RF video-equipped ONTs.
(2)
The MOCA LED is only functional for MOCA equipped ONTs.
Table TNG 100-4: Versions A and B outdoor ONT RJ-45 LEDs

Indicator
Color
Description
LINK
Off
Green
Not detected
Link active
MODE
Off
Yellow
10 Mb/s operation
100 Mb/s operation
Table TNG 100-5: Versions D and E outdoor ONT RJ-45 LEDs

Indicator
Color
Description
LINK
Off
Green
Not detected
Link active
MODE
Off
Green
Flashing green
10 Mb/s operation
100 Mb/s operation
1000 Mb/s operation
TNG 100-6

TNG 100 ONT LEDs
Table TNG 100-6: LP MDU outdoor ONT LEDs

LED name
Off
Green
Red
POWER
Not powered
Power is available
BTRY
Battery alarm or battery not

provisioned
Battery good and charged
FAIL

and ranged/synchronized
Equipment failed or not

ranged/synchronized
VIDEO
Video signal above acceptable

level or not provisioned
Video signal below acceptable

level
DATA
No Link or data not

provisioned
At least one data link is active

(aggregate)
NETWORK
1490 nm data path is

unavailable/non-operational

available/operational
MGMT INTF
No communication, ranging,
synchronization between
P-OLT/ONT
Full communication, ranging,

P-OLT/ONT
Green flashing indicates ONT

disabled
POTS
All customer phones are

on-hook
Any customer phone is off-hook

(aggregate)
Green flashing indicates SLID entry

mode
DAT1 through
DAT12
VDSL link not active (VDSL LP

MDU ONT)
VDSL link active (VDSL LP MDU

ONT)
Ethernet link not active (GE LP

MDU ONT)
A solid green light indicates the

respective Ethernet link is active
(GE LP MDU ONT)
A flashing green indicates either

receiving or transmitting activity on
the respective Ethernet link (GE LP
MDU ONT)
Table TNG 100-7 provides the LEDs on the RJ-45 Ethernet connector which is unused.
Table TNG 100-7: LP MDU outdoor ONT RJ-45 LEDs
LED name
Off
Green
Red
LINK
Link down/inactive
Ethernet link up/active (data in

either direction)
ACT
No activity on Ethernet link
Activity on Ethernet link

TNG 100-7
TNG 100 ONT LEDs
Indoor ONT LEDs

There are three versions of the indoor ONTs as follows:
Version A: I-221E-A and I-220E-A

Version B: I-020E-B (AA and AB variants), I-221E-B, and I-020E-H (AB variant)
Version C: I-010E-C, I-211M-C
Version E: I-211M-E
These ONTs provide a variety of service capabilities. The ONT status LEDs and the
RJ-45 LEDs are the same for the Version A models and Version C I-010E-C indoor
ONTs. The ONT status LEDs are the same for the Version C I-211M-C and Version E
indoor ONTs while the RJ-45 LEDs differ. The RJ-45 LEDs for the Version E indoor ONT
are the same as for the Version A models and Version C I-010E-C indoor ONTs.
However, the Version B variants indoor ONTs have unique status LEDs.
This section describes indoor ONT LEDs as follows:
TNG 100-8
Figure TNG 100-4 illustrates indoor ONT LEDs for Version A and Version C
(I-010E-C)
Figure TNG 100-5 illustrates Version B and H indoor ONT LEDs (I-020E-B and
I-020E-H)
Table TNG 100-8 provides ONT LED descriptions for Version A and Version C
(I-010E-C) indoor ONTs
Table TNG 100-9 provides RJ-45 LED descriptions for Version A, Version C
(I-010E-C), and Version E indoor ONTs
Table TNG 100-10 provides ONT LED descriptions for version B and H indoor ONTs
Table TNG 100-11 provides ONT LED descriptions for Version C (I-211M-C) and
Version E indoor ONTs
Table TNG 100-12 provides RJ-45 LED descriptions for Version C (I-211M-C) indoor
ONTs

TNG 100 ONT LEDs
Figure TNG 100-4: Version A and Version C (I-010E-C) indoor ONT LEDs
No1007
Figure TNG 100-5: Version B and H indoor ONT LEDs (I-020E-B and I-020E-H)
PON.MANAGEMENT
ENET0.LINK/ACT
ENET0.LINK/ACT
ENET1.LINK/ACT
PON.MANAGEMENT
PON.NETWORK
POWER
PON.NETWORK
ENET1.LINK/ACT
POWER
18794

TNG 100-9
TNG 100 ONT LEDs
Table TNG 100-8: Version A and Version C (I-010E-C) indoor ONT LEDs
Indicator
Color
Description
EQPT
Off
Green
Green flashing
Red
Amber
Not powered
Power available and battery is good
Booting
ONT equipment failure
Battery alarm
PON
Off
Green
Green flashing
Red
Red flashing
Amber
Not powered
PON is in service, ranged, and communicating to the ONT
Ranging
Loss of physical layer, startup failure, or link mismatch
ONT disabled
BIP errors detected
MGMT
Off
Not established
Green
OMCI established
Red
ONT alarms present
Amber
EMEA alarm present
Flashing Green
ONT disabled
Data
Off
Green
Green flashing
Red
Not provisioned
Service provisioned
ONT Tx/Rx WAN (PON)
ONT blocked and waiting for 802.1x authentication
Voice
Off
Green
Green flashing
Red
Not provisioned
Provisioned with the VoIP service registered
Phone off-hook
VoIP related alarm
IP_TV
Off
Not provisioned
Joined at least 1 stream
Receiving multicast IP video streams
Green
Green flashing
RF_TV
Off
Green
Red
Not provisioned
Provisioned and operating normally
Provisioned but NOK (for example, low signal)
Table TNG 100-9: Version A, Version C (I-010E-C), I-020G-F, and Version E indoor ONT RJ-45 LEDs
Indicator
Color
Description
LINK
Off
Link not detected
Green
Link active
Green flashing
Link detected and activity present
Off
10 Mb/s operation
Green
100 Mb/s operation
Green flashing
1000 Mb/s operation
MODE
TNG 100-10

TNG 100 ONT LEDs
Table TNG 100-10: Version B and H indoor (I-020E-B and I-020E-H), and I-020G-F ONT LEDs
Indicator
Color
Description
POWER
Off
Green
Not powered
3.3 V dc power is available
PON.NETWORK
Off
Not ranged
Green
PON is in service, ranged, and communicating to the ONT
Red
Equipment failure or not ranged or synchronized
Off
OMCI not established, no communication between P-OLT and ONT
Green
OMCI established, full communication between P-OLT and ONT
ENET0.LINK/ACT
Off
Green
Green flashing
Ethernet 0 link failure

Ethernet 0 link is good
Ethernet 0 link is in Tx/Rx activity
ENET1.LINK/ACT
Off
Green
Green flashing
Ethernet 1 link failure

Ethernet 1 link is good
Ethernet 1 is in Tx/Rx activity
PON.MANAGEMENT
Table TNG 100-11: Version C (I-211M-C) and Version E indoor ONT LEDs
Indicator
Color
Description
PWR
Off
Green
Not powered
Power is available
BTRY
Off
Green

FAIL
Off
Red

VID (1)
Off
Red

DATA
Off
Green

Link active
NTWK
Off
Green

MGMT
Off
No communication between OLT/ONT
Green
Full communication between OLT/ONT
Green flashing
ONT disabled
POTS
MOCA
(2)
Off
Green
Green flashing
In SLID entry mode
Off
Green
Green flashing
Not powered
Provisioned and registered
Activity at target bit rate (1 s on, 1 s off)
Notes
(1)
(2)
The MOCA LED is only functional for MOCA equipped ONTs.

TNG 100-11
TNG 100 ONT LEDs
Table TNG 100-12: Version C (I-211M-C) indoor ONT RJ-45 LEDs

Indicator
Color
Description
LINK
Off
Green
Link active
MODE
Off
Yellow
10 Mb/s operation
100 Mb/s operation
Modular ONT and service unit LEDs

There is one version of the modular ONT, the M-300-A (AA and AB variants). The
M-300-A variants have the same ONT status RJ-45 LEDs.
Up to three service units (S-840V-As) can be installed in the M-300-A ONTs and have
service unit-specific status LEDs.
This section describes modular ONT and service unit LEDs as follows:
TNG 100-12
Figure TNG 100-6 illustrates modular ONT LEDs

Figure TNG 100-7 illustrates service unit LEDs
Table TNG 100-13 provides LED descriptions for modular ONTs
Table TNG 100-14 provides LED descriptions for service unit LEDs

TNG 100 ONT LEDs
Figure TNG 100-6: Modular ONT LEDs
OUTPUT
+48V
+48V RTN
-48V RTN
-48V
INPUT
LINK
ACT
SWRD INTF
POWER
BATTERY
FAIL
VIDEO
LED Indicators
DATA
CRAFT
NETWORK
MGMT
INTF
POTS
EPC
JUMPER
LOW
BATTERY
NO
ALARMS RPLC
ON
ALARM GND
1 GND
1
ENVIRONMENTAL
2 GND
ALARMS
2
3 GND
3
NOT USED
18359
Figure TNG 100-7: Service plug-in unit LEDs

S-840V-A
status LEDs
DAT_EQMT
POTS
DAT 4
J8
DAT 3
DAT 2
DAT 1
18345

TNG 100-13
TNG 100 ONT LEDs
Table TNG 100-13: Modular ONT LEDs

LED name
Off
Green
Red
Ethernet port LEDs (unused)

LINK
Link down/inactive
Ethernet link is up/active (data in

either direction
ACT
No activity on Ethernet link
Activity on Ethernet link
Motherboard LEDs
POWER
Not powered
Power is available
BATTERY
Battery alarm or battery not

provisioned
Battery good and charged
FAIL

and ranged/synchronized
Equipment failed or not

ranged/synchronized
VIDEO
Video signal above acceptable

level or not provisioned
Video signal below acceptable

level
DATA
At least one data link is active

(aggregate)
NETWORK

unavailable/non-operational

available/operational
MGMT INTF
No communication, ranging,
OLT/ONT
Full communication, ranging,

synchronization between OLT/ONT
All customer phones are

on-hook
Any customer phone is off-hook

(aggregate)
POTS
Green flashing indicates ONT

disabled
Green flashing indicates SLID entry

mode
Table TNG 100-14: Service plug-in unit LEDs

LED name
Indicates
Off
Red
Green
DAT_EQMT
Locally detected
hardware failure
Not alarmed
Alarm condition
exists
POTS
Any POTS line

off-hook
No lines off-hook
DAT4
Data activity for

each VDSL port
No data activity
Indicates data
activity on VDSL
line 4
DAT3
Indicates data
activity on VDSL
line 3
DAT2
Indicates data
activity on VDSL
line 2
DAT1
Indicates data
activity on VDSL
line 1
TNG 100-14

TNG 100 ONT LEDs
Business ONT LEDs

The business ONTs provide a variety of service capabilities. Figure TNG 100-8 illustrates
the business ONT LEDs. Table TNG 100-15 provides LED descriptions for business
ONTs.
Figure TNG 100-8: Business ONT LEDs
CRAFT
1
BLK
PWR
LINE
1
BTRY
LINE
2
FAIL
LINE
3
VIDEO
ONT status LEDs
LINE
4
DATA
LINE
5
NTWK
MGMT
INTF
LINE
6
LINE
7
POTS
LINE
8
MODE
TR
LINK
ETHERNET
TR
TR
TR
DS1/E1 port 1 RJ-48C status LEDs
EQPT
DS1
EQPT SF
DS1/E1 port 2 RJ-48C status LEDs
SF
2
DS2
18960
Table TNG 100-15: Business ONT LEDs

Indicator
Color
Description
Off
Green
Not powered
Power is available
ONT status LEDs

PWR
(1 of 2)

TNG 100-15
TNG 100 ONT LEDs
Indicator
Color
Description
BTRY
Off
Green

FAIL
Off
Red

VID (1)
Off
Red

DATA
Off
Green

Link active
NTWK
Off
Green

MGMT
Off
Green
Green flashing
No communication between the P-OLT and the ONT

Full communication between P-OLT and the ONT
The ONT is disabled
POTS
Off
Green
Green flashing
In SLID entry mode
Ethernet port status LEDs

LINK
Off
Green
Flashing green
Not detected
Link detected
Link detected and activity is present
MODE
Off
Green
Flashing green
10 Mb/s operation
100 Mb/s operation
1000 Mb/s operation
DS1/E1 port status LEDs

SF
Off
Green
Yellow
Not provisioned
Link operational
Rx link or Rx facility problem ENV.397 (LOS, LOF, BER, etc.)
EQPT
Off
Red
Not provisioned
TDM equipment problem ENV.374
(2 of 2)
Note
(1)
UPS LEDs
The ONTs use a variety of UPS equipment, so LED status indicators vary depending on
the type of UPS equipment deployed.
TNG 100-16

TNG 100 ONT LEDs
This section describes LEDs for UPS equipment as follows:
Table TNG 100-16 provides APC UPS LED descriptions for indoor, Version D
(O-821G-D) outdoor, business, and modular ONTs
Figure TNG 100-9 and Table TNG 100-17 describe the APC UPS LEDs for Version
A, B, and C outdoor ONTs and business ONT
Table TNG 100-18 provides FlexPoint UPS LED descriptions for ANSI outdoor ONT
deployments only
Figure TNG 100-10 and Table TNG 100-19 describe the FlexNet UPS for Version D
(O-821G-D) outdoor ONT deployments only
Table TNG 100-20 describes the CyberPower CyberShield CS 24 UPS for
deployments of certain indoor and outdoor ONTs
Table TNG 100-16: APC UPS LEDs for indoor, Version D SOHO outdoor, business, and modular ONTs
Name
Indicator
Color
Description
Green
Operating on ac power
Green
flashing
High-charge mode
Yellow
Operating on battery
DC output on
Green
DC output is present
Battery bad
Red
Battery is missing or needs replacement
AC present
Figure TNG 100-9: APC UPS LED icons for Versions A, B, and C outdoor ONTs and business ONT
Table TNG 100-17: APC UPS LEDs for Versions A, B, and C outdoor ONTs and business ONT
LED name
Status
Operating on
ac power
Operating on
battery power
Low battery
shutdown (1)
Overload
condition (2)
Bad battery (3)
AC Present
Green
Yellow
Off
Green
Green or yellow
DC Output
Green
Green
Off
Off
Green
Battery Bad
Off
Off
Off
Off
Red
Notes
(1)
Occurs when operating on battery for an extended period.
(2)
If the UPS shuts down due to overload, it automatically restarts after 6 s.

TNG 100-17
TNG 100 ONT LEDs
(3)
Replace battery. If the outdoor ONT power cable with beeper assembly is installed, an audible alarm sounds.
Table TNG 100-18: FlexPoint UPS LEDs for ANSI outdoor ONT deployments only
Name
LED
Description
Normal
Steady green
Output OK
Standby operation
Blinking green
Powering outdoor ONT on UPS battery power
Replace battery
Steady red
Battery needs to be replaced
Low battery
Blinking red
Battery is low or missing
Faulted battery
Blinking red and green
Unit is faulted or the battery is drained
Figure TNG 100-10: FlexNet UPS icons for Version D SOHO outdoor ONTs only
Normal
operation
Backup battery
is in use
Replace
battery
18919
Table TNG 100-19: FlexNet UPS LEDs for Version D SOHO outdoor ONTs only
Name
Color
Description
System
Green
Normal mode of operation
Battery
Yellow
Power supply is operating from the battery pack
Replace battery
Red
DC output present
Table TNG 100-20: CyberShield CS 24 UPS LEDs for indoor and outdoor ONTs
Name
Color
Description
Green
Operating on ac power
Green
flashing
High-charge mode
Yellow
Operating on battery
OUTPUT
Green
DC output is present
BATTERY
Red
Battery is missing or needs replacement
AC
TNG 100-18
Indicator

Glossary
5526 AMS EM
5526 Access Management System Element Manager

A UNIX-based, client-server controller for the 7342 ISAM FTTU.
5528 WAM
5528 Web-based Access Manager

The 5528 WAM is a web server-based network manager. The 5528 WAM
allows registered users to connect to the NE through the Internet or craft
port, which provides a uniform and simplified method of monitoring,
provisioning, and configuring NEs.
AES
Advanced Encryption Standard
ANSI
American National Standards Institute

A non-profit, nongovernmental body supported by over 1000 trade
organizations, professional societies, and companies; ANSI was established
for the creation of voluntary industry standards.
APC
American Power Conversion
ARP
address resolution protocol

ARP is a TCP/IP protocol used to convert an IP address into a physical
address, such as an Ethernet address.
ASIC
Application Specific Integrated Circuits
AWG
American Wire Gauge

AWG is a standard measuring gauge for non-ferrous conductors.
BATA
Battery A
BATB
Battery B

GL-1
Glossary
BATRET
Battery Return
BER
Bit Error Rate

Measure of transmission quality expressed as the percentage of received bits
in error compared to the total number of bits received.
CES
Circuit Emulation Service
CID
Channel Identifier or Consecutive Identical Digit
CLEC
Competitive Local Exchange Carrier
CLEI
Common Language Equipment Identifier
CLI
Command Line Interface

A workstation access method interface that uses CLI commands to
communicate with a network element in the 7342 ISAM FTTU network.
CO
Central Office
Telephone switching center that connects subscribers within a telephone
network.
CODEC
Coder Decoder
CPE
Customer Premise Equipment
CPLD
Complex Programmable Logic Device
CRN
customer release notes

The CRN provides details about particular hardware or software load,
including part numbers, fixed and outstanding defects, and special
information of use to operations and technical planning staff.
CTAG
Correlation Tag
DHCP
Dynamic Host Configuration Protocol

A client/server service that is an extension of the BOOTP protocol. DHCP
simplifies the configuration of a client workstation since no IP addresses,
subnet masks, default gateways, domain names, or DNSs must be
programmed. With DHCP, this information is dynamically leased from the
DHCP server for a predefined amount of time. Because the information is
stored on a server, it centralizes IP address management, reduces the number
of IP addresses to be used, and simplifies maintenance. RFC 2131 defines
DHCP.
DLP
Detailed Level Procedure
E-MAN
Ethernet Metropolitan Area Network
EMC
Electromagnetic Compatibility
The EMS and EMI ability of equipment to function normally in an
electromagnetic environment and not to generate intolerable
electromagnetic interference to other equipment in the same environment.
GL-2

Glossary
EMI
Electromagnetic Interference
EMS
EMS is expanded two ways:

1
Element Management System
Electromagnetic Susceptibility
EPC
External Power Connection
ESD
Electrostatic Discharge
ETSI
European Telecommunications Standards Institute

The European counterpart to ANSI. Established to produce
telecommunication standards integration in the European community for
users, manufacturers, suppliers, and Post Telephone and Telegraph
administration.
FCC
U.S. Federal Communications Commission
FGND
Frame Ground
FPGA
Field Programmable Gate Array
FTP
File Transfer Protocol

A protocol by which clients can transfer files to a server. Commonly used to
transfer files to a web server for websites or to download files from the web
to install.
FTTU
Fiber To The User

A high-speed fiber-optic cable technology for the delivery of broadband
services to the home or office over an Ethernet PON.
GE
Gigabit Ethernet
Ethernet interface that operates at 1000 Mb/s.
GEM
GPON Encapsulated Module
GMII
Gigabit Ethernet Media Independent Interface
GNDF
Ground Frame
GPON
Gigabit Passive Optical Network
GUI
Graphical User Interface

A user screen that includes menus, tables, or icons to query or change data;
usually distinguished from the CLI.
IEEE
Institute of Electrical and Electronics Engineers

A worldwide engineering publishing and standards-making body. It is the
organization responsible for defining many of the standards used in the
computer, electrical, and electronics industries.

GL-3
Glossary
IP
Internet Protocol
Connectionless packet-switching protocol that works with TCP.
IPTV
IP Video Television
The delivery of video services over an end-to-end IP infrastructure. IPTV
can include various classes of video services including video on demand,
broadcast TV, video conferencing, and mobile video.
IS
In Service
ISAM
Intelligent Services Access Manager

DSL access multiplexer that operates in a packet aggregation network. The
ISAM enables the deployment of triple play services, such as video on
demand, high-definition TV, and broadcast TV services for all subscribers
simultaneously.
ITU
International Telecommunication Union

Standards organization that develops international telecommunications
recommendations.
IXL
Index List
JTAG
Joint Test Action Group
LAN
Local Area Network
LED
Light Emitting Diode

A semiconductor diode that emits light when a current is passed through it.
LT
Line Termination
LU
Living Unit
A single residence within a multi-dwelling residence such as an apartment
in an apartment building.
MAC
Media Access Control

The IEEE sublayer in a LAN that controls access to the shared medium by
LAN-attached devices.
MD5
message digest 5
MD5 is a security algorithm that takes an input message of arbitrary length
and produces as an output a 128-bit message digest of the input. MD5 is
intended for digital signature applications, where a large file must be
compressed securely before being encrypted.
MLT
Mechanized Loop Test
MoCA
Multimedia over Coax Alliance
MTA
Metallic Test Access
GL-4

Glossary
MUNI
Municipal CLEC
NEBS
Network Equipment Building System

Performance, quality, environmental, and safety standards set by Bellcore
for telecommunications equipment.
NEC
U.S. National Electrical Code
nm
One billionth (10-9) of a meter
NSP
Network Service Provider
NT
Network Terminal
NTP
NTP is expanded two ways:

1
Non-Trouble Procedure
network time protocol

An Internet protocol that network devices use to synchronize their
clocks.
NTP
network time protocol

An Internet protocol that network devices use to synchronize their clocks.
OBC
On-board Controller
OLT
Optical Line Terminal
ONT
Optical network terminal

Equipment that provides voice, video and data services, and terminates an
7342 ISAM FTTU network at a subscriber location. ONTs provide services
to a residence, a business location, or a multi-dwelling residence, such as an
apartment complex or condominium. Services can include POTS,
high-speed Ethernet, and video.
OOS
Out Of Service
The status of a primary rate link when it is out of service.
P-OLT
Packet Optical Line Termination

The fully assembled shelf in the 7342 ISAM FTTU system. The P-OLT
consists of the following NT boards for redundancy: one AACU board, and
18 OLT boards.
PDF
PE
PDF is expanded two ways:

1
Power Distribution Frame
Portable Document Format
Protective Earth

GL-5
Glossary
PON
Passive Optical Network

A fiber-based network that uses passive splitters to deliver signals to
multiple users.
POTS
Plain Old Telephone Service

Narrowband, voice-only telephone service.
PSTN
Public Switched Telephone Network

Telephone network based on normal telephone signaling and ordinary
switched long distance telephone circuits.
RA
Return Authorization
RG
Routing Gateway
RGMII
Reduced GMII
RGW
Residential Gateway
RH
Relative Humidity
RJ-45
A single-line jack for digital transmission over ordinary, untwisted or

twisted phone wire. It is the interface for 10 Base-T and 100Base-T Ethernet
standards.
RX
Receive
On the ONT side, Rx is the downstream direction. On the LT side, Rx is the
upstream direction.
SC/APC
Standard Connector / Angled Physical Contact
SC/UPC
Standard Connector / Ultra Physical Contact
SIP
Session Initiation Protocol

An application-layer control (signaling) protocol for creating, modifying,
and terminating sessions with one or more participants. These sessions
include Internet telephone calls, multimedia distribution, and multimedia
conferences.
SLA
Service-Level Agreement
SLIC
Subscriber Line Interface Circuit
SLID
Subscriber Location Identification

A 10-character string in the network element manager on an ONT to allow
enhanced automated service to be turned up.
SoC
System-on-Chip
SOHO
Small Office Home Office
GL-6

Glossary
STB
Set-Top Box
The electronic box connected to a television set. The STB receives the
incoming CATV signal and is connected to the television coaxial cable.
TAP
TL1
TAP is expanded two ways:

1
Test Access Port
Trouble Analysis Procedure
Transaction Language 1
Language for controlling network elements.
TLS
transparent LAN service

The interconnection of LANs at different sites to appear as one LAN to
users. TLS is used to transport subscriber VLAN traffic across a network
while keeping traffic in each VLAN secure and separate from other
subscriber VLANs.
TNG
Training Document
TWP
Twisted Pair
TX
Transmit
UDS
Unit Data Sheet
UL
Underwriters Laboratories, Inc.
UNI
User-to-Network Interface
UPS
Uninterruptible Power Supply

An FTTU component that provides emergency backup power for POTS at a
subscriber location.
URL
Uniform Resource Locator
USB
Universal Serial Bus
VAC
Volts Alternating Current
VDC
Volts Direct Current
VDSL
Very high speed Digital Subscriber Line

A technology that enables very high-speed asymmetric data transmission
rates over a single, twisted pair copper telephone wire, but at shorter ranges
than other xDSL types.
VLAN
Virtual LAN
A VLAN divides a physical LAN into multiple virtual LANs; the members
are not necessarily based on location. VLAN specifications are contained in
IEEE 802.1Q.

GL-7
Glossary
VOD
Video On Demand
A service that allows many users to request the same videos at the same time.
Requires a high-end video server with hundreds of gigabytes of storage.
VoIP
Voice over IP
VoIP transmits voice traffic digitally. VoIP carries voice transmissions in
packets and uses IP instead of using legacy PSTN circuit-switched
technologies and protocols. VoIP avoids the tolls that are charged for POTS.
Watt
WDM
Wavelength Division Multiplexing

A means of increasing the data-carrying capacity of an optical fiber by
simultaneously operating at more than one wavelength.
GL-8

Index
Numbers
7342 ISAM FTTU
ANSI
electrical guidelines, xi
laser safety guidelines, xii
safety standards, x
electrical cabling, xi, xix
environmental requirements, xiii, xx
ETSI
electrical guidelines, xviii
laser safety guidelines, xix
safety standards, xviii
functional description, 2-2
laser classification, xii, xx
laser output level, xii, xx
protective earth, xi, xix
safety guidelines, vii, xv
A
alarm filters, DLP 109-1
alarms, TAP 100-1, TAP 105-1
optical power thresholds, DLP 105-1
B
BATTERY LED, TAP 103-1
BTRY LED, TAP 103-1
business ONT
LEDs, TNG 100-15
C
cables
electrical guidelines, xi, xix
optical cable restraints, xii, xx
D
DF alarm, TAP 108-1
dial tone, TAP 102-3
E
electrical
cabling, xi, xix
safety guidelines, xi, xviii
electrostatic discharge, xi, xix
EMC/EMI compliance, x, xviii
ENET, TAP 102-3
environmental standards compliance, x, xviii
EQPT alarm, TAP 108-1
equipment safety standard compliance, x, xviii
Ethernet
performance monitoring, TAP 102-2

IN-1
Index
F ONT equipment
F
FAIL LED
troubleshooting, TAP 103-1
fault isolation
alarms, TAP 100-1
common fault conditions, TAP 102-1
physical connectivity, 2-2
service-independent issues, 2-3
service-related issues, 2-3
summary, 2-2
threshold crossing alerts, TAP 101-1
tools, 2-3
G
GPON
optical power level, DLP 104-1
optical power thresholds, DLP 105-1
H
how to use this document, 1-2
I
INACT alarm, TAP 104-1, TAP 106-1,
TAP 108-1
indoor ONTs
LEDs, TNG 100-8
installation problems, TAP 102-3
L
LAN provisioning, TAP 102-3
laser
ANSI standards compliance, xi
classification, xii, xx
ETSI standards compliance, xviii
output level, xii, xx
safe operation, xii, xx
safety guidelines, xii, xix
LCD alarm, TAP 104-1, TAP 106-1
LEDs
business ONTs, TNG 100-15
indoor ONTs, TNG 100-8
IN-2
modular ONTs, TNG 100-12

ONTs, TNG 100-1
outdoor ONTs, TNG 100-2
service unit ONTs, TNG 100-12
troubleshooting, TAP 103-1, TAP 104-1
UPS, TNG 100-16
LINK LED
troubleshooting, TAP 102-3
LOA alarm, TAP 105-1, TAP 108-1
local loopbacks, DLP 106-1
loopbacks, DLP 106-1
LOS alarm
ONT general, TAP 104-1, TAP 106-1,
TAP 108-1
M
MEM alarm, TAP 105-1, TAP 108-1
modular ONT
restoring power, TAP 107-1
modular ONTs
LEDs, TNG 100-12
N
NEWONT alarm, TAP 102-3
O
OMCICOMM alarm, TAP 105-1
ONT equipment
alarms, TAP 100-1, TAP 105-1
ANSI
safety guidelines, vii
safety labels, viii
safety standards, x
electrostatic discharge, xi, xix
ETSI
safety guidelines, xv
Index
ONT equipment (continued) Safety guidelines
safety labels, xvi

functional description, 2-2
GPON optical power level, DLP 104-1
GPON optical power thresholds,
DLP 105-1
laser classification, xii, xx
laser output level, xii, xx
operation status monitoring, TAP 102-3
troubleshooting
LEDs, TAP 103-1, TAP 104-1
new installation, TAP 102-3
optical signal level, TAP 106-1
troubleshooting PONs, TAP 108-1
troubleshooting rogue ONTs, TAP 108-1
VoIP call statistics, DLP 103-1
ONTDISABLED alarm, TAP 104-1,
TAP 106-1, TAP 108-1
ONTENET
ONTVDSL
operation status reports, TAP 102-3
optical power threshold alarms, DLP 105-1
optical signal, TAP 106-1
outdoor ONT
restoring power, TAP 107-1
outdoor ONTs
LEDs, TNG 100-2
P
PEE alarm, TAP 108-1
performance monitoring reports, TAP 102-2
phone, TAP 102-3
physical connectivity, 2-2
physical layer, TAP 104-1
PON
physical layer problems, TAP 104-1
POTS
power
LED, TAP 103-1, TAP 104-1
restoring, TAP 107-1
POWER LED, TAP 103-1, TAP 104-1,
TAP 107-1
PWR
LED, TAP 103-1, TAP 107-1
PWR LED, TAP 104-1, TAP 104-1
R
remote loopbacks, DLP 106-1
S
Safety guidelines
ANSI
EMC/EMI compliance, x
environmental standards compliance, x
equipment safety standard, x
laser product standards, xi
safety instructions, vii
safety labels, viii
safety standards, x
ESD safety guidelines, xi, xix
ETSI
EMC/EMI compliance, xviii
environmental standards compliance,
xviii
equipment safety standard, xviii
laser product standards, xviii
safety instructions, xv
safety labels, xvi
laser operation, xii, xx
symbols, vii, xv
telecommunication equipment resistibility,
xi, xviii
warnings, vii, xv

IN-3
Index
safety labels warnings
safety labels, viii, xvi

SD alarm, TAP 104-1, TAP 106-1, TAP 108-1
service unit ONTs
LEDs, TNG 100-12
SF alarm, TAP 108-1
software alarms; See alarms
step description, 1-2
SUF alarm, TAP 104-1, TAP 106-1,
TAP 108-1
symbols, vii, xv
warnings, vii, xv
VDSL
video, TAP 102-3
visual indicators, TNG 100-1
VoIP, TAP 102-3
T1/E1
telecommunication equipment resistibility, xi,
xviii
TL1 commands, TAP 100-1, TAP 101-1,
TAP 102-1
TOP layers, 1-2
troubleshooting
alarms, TAP 100-1, TAP 105-1,
TAP 105-1
GPON optical power level, DLP 104-1,
DLP 105-1
LEDs, TAP 103-1, TAP 104-1
optical signal level, TAP 106-1
phone, TAP 102-3
PON, TAP 108-1
power, TAP 103-1, TAP 104-1,
TAP 107-1
rogue ONTs, TAP 108-1
video, TAP 102-3
U
UPS
ac power, TAP 103-1
LEDs, TNG 100-16
IN-4

Customer documentation and product support

Customer documentation
http://www.alcatel-lucent.com/osds
Product manuals and documentation updates are available through the Alcatel-Lucent Support
Documentation and Software Download service at alcatel-lucent.com. If you are a new user
and require access to this service, please contact your Alcatel-Lucent sales representative.
Technical support
http://www.alcatel-lucent.com/support
Customer documentation feedback

documentation.feedback@alcatel-lucent.com
2007 Alcatel-Lucent. All rights reserved.

3FE 51532 AAAA TCZZA Edition 01

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Alcatel-Lucent 7342

INTELLIGENT SERVICES ACCESS MANAGER FIBER TO THE USER

When printed by Alcatel-Lucent, this document is printed on recycled paper.

Assistance and ordering phone numbers

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007

For ordering information, contact your Alcatel-Lucent sales representative.

Alcatel-Lucent quality processes

Provides general system information, features and

7342 ISAM FTTU 7342 ISAM FTTU

Provides task-oriented procedures to provision VoIP

7342 ISAM FTTU ONT Troubleshooting

Provides task-oriented procedures to assist the operator

7342 ISAM FTTU Operations and

Provides task-oriented procedures to perform operations

Provides instructions to install the software for the ONTs

July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10

may result in serious personal injury or death; for example, high

may, or will, cause equipment damage or serious performance

may, or will, cause service interruption.

Note A note provides information that is, or may be, of special

Procedures with options or substeps

Procedure 1 Example of options in a procedure

This is one option.

This is another option.

You must perform this step.

Procedure 2 Example of required substeps in a procedure

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007

This is the first substep.

This is the second substep.

This is the third substep.

You must perform this step.

July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10

ANSI ONT safety guidelines

Safety instruction boxes

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007

ANSI ONT safety guidelines

Warning 1 Possibility of equipment damage.

Communication service equipment US listed. Type 3R enclosure Rainproof.

Caution: This assembly contains electrostatic sensitive device.

Class 1 laser product

July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10

ANSI ONT safety guidelines

Laser product compliance

This laser product conforms to all applicable standards of 21 CFR

Laser product compliance

Complies with 21 CFR 1040.10 and 1040.11 except for deviations

FCC standards compliance

Tested to comply with FCC standards for home or office use.

This device complies with Part 15 of the FCC Rules. Operation is

This Class A digital apparatus complies with Canadian ICES-003.

This Class B digital apparatus complies with Canadian ICES-003.

There are various CE symbols for CE compliance.

Figure 1 shows a sample safety label on the ONT equipment.

COMMUNICATION SERVICE EQUIPMENT

Figure 2 shows a laser product safety label on the ONT equipment.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007

ANSI ONT safety guidelines

Figure 2 Laser product safety label on the ONT equipment

CLASS 1 LASER PRODUCT

Safety standards compliance

EMC, EMI, and ESD standards compliance

Section 3 Electromagnetic Interference, Emissions Radiated and Conducted

Equipment safety standard compliance

Environmental standards compliance