PT Test 1 Part 7-12072012021713

Sample Test 1
Part 7: Reading Comprehension

Directions: Questions 161 - 200 are based on a selection of reading materials, such as notices,
letters, forms, newspapers and magazine articles, and advertisements. You are to choose the one
best answer (A), (B), (C), or (D) to each question. Answer all questions following each reading
section on the basis of what is stated or implied in the selection.
-------------------------Questions 161 - 162 refer to the following advertisement.
The Ostel is one of the most interesting places to stay in when on holiday in Berlin. The Ostel
is a youth hostel, so therefore it is for everyones pocket. Its uniqueness comes from the fact
that it has been kept entirely in the style of the GDR. Almost everything in this hostel will
take you back to the past era of the GDRfrom the background music in the reception area
to the uniforms worn by all staff members. Nearly all the objects in your room will belong to
the old GDRan old-fashioned TV box, bulky looking telephone on the bedside table as well
as magazines laid out for you on the table to look at over a cup of tea. You can also buy some
products, which you can take home with you as souvenirs for your friends and relatives, for
example some chocolate. The location of the Ostel is very attractive as it is only 5 minutes from
Alexanderplatz. You can rent bikes for free at the hostel, use the wireless internet and have
breakfast at the nearby Ossi-Hof with the use of a voucher given to you by the hostel.
161. How is The Ostel different from other hostels?

A. Breakfast is included in the price.
B. Chocolate is given free to guests
C. There is one object from the old GDR in every room.
D. It reminds you of GDR.
(D) (A) is wrong because the fact that breakfast is included doesnt make this hotel different;
(B) is wrong because chocolate is sold not given; (C) is wrong because nearly all the objects in
this hostel are from the old GDR
162. How much would it cost you if you wanted to rent a bicycle?
A. 9 euros.
B. 5 euros.
C. Nothing.
D. 9 euros or 5 euros if you had a voucher.
(C) You can rent bikes for free
2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com
Sample Test 1
Questions 163 - 164 refer to the following letter
Dear Mr Brown,
Thank you for your enquiry. We can send out the T-shirts you want in green and red
immediately. Unfortunately, we cannot send these T-shirts in black and navy blue until 4th
January, as we shall not receive them until then. We apologize for this inconvenience but this is
due to the holiday period in December when the company is closed for a week.
Our best price for single orders is 11.50. If you order 100 or more, the price will be 9.50
each, and the delivery will be free.
We require payment within 30 days from the date of the dispatch of the order. We would also
need the names and addresses of your bank and of a firm which you do business with.
We look forward to receiving your order. If you would like to know anything more, please
contact us at your convenience.
163. What is the purpose of this letter?

A. To buy T-shirts.
B. To provide information.
C. To complain.
D. To place an order.
(B) the letter is a response to an enquiry
164. When should the payment be made?
A. On receiving ordered items.
B. When placing an order.
C. Within 30 days from sending ordered items to a customer.
D. Within 30 days from receiving ordered items.
(C) within 30 days from the date of the despatch of the order.
Sample Test 1
Questions 165 - 167 refer to the following letter
Dear Mr. Thomas,
I regret to say that I need to cancel my reservation for the three-day package starting 27 April
2008. Unfortunately, work related pressure has made it impossible for me to take advantage of
your offer, and has made me put my vacations on hold for two weeks.
I understand that you have a cancellation policy, but I would appreciate if you could waive it
in the circumstances, and agreed not to charge me the cancellation fees this time, as I am only
postponing my plans. I am very much interested in your holiday package, and will certainly
give you a call to confirm my reservations when I will be free from my official duties in a
fortnight.
I apologize for the trouble and would like to thank you for your services and co-operation.
Yours sincerely
Brian Holding
165. Why was this letter written?
A. To apologize for a mistake that took place.
B. To cancel a holiday reservation.
C. To ask for a break from work.
D. To explain family problems.
(B) I need to cancel my reservation for the three day package
166. What is Brian asking for?
A. Bending the companys cancellation rules.
B. A different holiday package.
C. A loan.
D. An apology.
(A) I understand that you have a cancellation policy, but I would appreciate if you could waive
it in the circumstances
167. Why will Brian call Mr Thomas in two weeks?
A. To pay cancellation fees.
B. To cancel his reservation.
C. To apologize for late cancellation.
D. To rebook his holidays.
(D) I will give you a call to confirm my reservations
Sample Test 1
Questions 168 - 171 refer to the following memo.
Following our conversation regarding the limitations of our current DS100 machines, I have
done some research and am recommending that we buy new DS1000 machines. The new
machines will increase productivity and considerably reduce costs, which will consequently
help us to become more competitive in the new markets. The regular price for the new
machine is 2000, but I have found it on sale for only 1100.

I am afraid that the introduction of the new type of machinery will inevitably be
followed by a reduction in the workforce. There is no telling how big the reduction will
be at the moment, but management positions will not be affected. There will be some
reorganisation, however, and salaries and other terms and conditions of management staff
employment might be reviewed.

In order to keep the number of redundancies to a minimum, we will offer the
opportunities for retraining for all production staff. The necessary reduction can also be
achieved by voluntary redundancy and early retirement.

I am confident that the Executive board will have no problem approving the purchase
of new DS1000 machines with the funds that have already been allocated for this fiscal year.
However, you will need to call a meeting this Sunday if we are to get approval in time to
purchase the machines at the special sale price.
168. What is the subject of the memo?
A. Machine replacement
B. An executive board meeting.
C. Allocating money for the next fiscal year.
D. Organizing a meeting this Sunday.
(A) Following our conversation regarding the limitations of our current DS100 machines, I have
done some research and am recommending that we buy new DS1000 machines.
169. Which benefit of the new machine is not listed in the memo?
A. It will help the company produce more in a shorter time.
B. It will be cost effective.
C. It will improve the quality of production.
D. It will make the company more competitive.
(C) new machines will increase productivity (A) and considerably reduce costs (B) Become
more competitive in the new markets (D) - nothing in the text implies that the quality of
production will be better
Sample Test 1
170. What will be the consequences of introducing the new machines?
A. Most of the management staff will be made redundant.
B. Salaries of production staff will be reviewed.
C. All staff will need to be retrained.
D. Some redundancies will be inevitable.
(D) will inevitably be followed by a reduction in the workforce. There is no telling how big the
reduction will be; voluntary redundancy.) (A) is wrong because it is exactly the opposite
management staff will not be affected. (B) is wrong because it will be management staff salaries
that will be reviewed. (C) is wrong because only production staff will be offered retraining.
171. What is the purpose of the meeting on Sunday?
A. To decide which machine is better.
B. To allocate funds for the next fiscal year.
C. To discuss what to do with the old machines.
D. To ask for approval to purchase the new machines.
(D) if we are to get approval in time to purchase the machines at the special sale price.
Sample Test 1
Questions 172 - 174 refer to the following report.
Moving Home is a caravan making company with two small factories on the outskirts of
Barcelona. The company, founded ten years ago, employs over 35 people, and specializes in
small and simple caravans mainly for the domestic market. Although the company has been
really successful in Spain and Portugal, their export sales have been continuously falling for
the past two years. It has become apparent that domestic demand is limited and their caravans
are small, unattractive and do not contain enough storage space. In a recent interview, the
Managing Director of the company admitted that Moving Homes is facing difficulties and it is
certain that without major capital investment and a change of the companys image, as well as a
complete overhaul of the production line, Moving Homes will have to face closure.
Recently Moving Homes has been approached by Rolling Caravan, a caravan manufacturer
from the USA, who is looking for suitable partners helping them enter European markets. The
negotiations are however very slow, with the Marketing Directors reluctance to give the new
partners too much control over marketing plans. Moving Homes Production Manager is also
rather doubtful about the joint venture, saying that a joint production system might lead to
conflicts if the USA partner decides to dictate the production targets.
The Director of Rolling Caravan is very enthusiastic about the joint venture, saying that
Moving Homes is the perfect partner, and it is prepared to make compromises to reach
agreement. However, hiring and training will have to be a sole responsibility of Rolling
Caravan, if it is to invest money in Moving Homes.
Negotiations will continue tomorrow morning.
172. What problems does Moving Homes experience?
A. It has been closed.
B. It employs too many people.
C. Its caravans are not selling very well.
D. Its caravans are too big.
(C) Their export sales have been continuously falling for the past two years.
173. What is the position of the Production Manager of Moving Homes in the negotiations?
A. He wants more control over marketing plans.
B. He distrusts the Marketing Director of Rolling Caravan.
C. He is not enthusiastic about the joint venture.
D. He wants Moving Homes to be responsible for hiring new staff.
(C) also rather doubtful about the joint venture.
Sample Test 1
174. What is the position of Rolling Caravan in the negotiations?
A. It wants to dictate the companys production targets.
B. It wants to have full control over marketing plans.
C. It wants Moving Homes to hire and train new staff.
D. It is willing to make compromises.
(D) it is prepared to make compromises
Questions 175 - 176 refer to the following advertisement.
If you need support and advice about your career we are ready to help you. Our company has
been set up in order to help people like you. Regardless of how little experience you have, we
will be able to find a job for you, and/or advise you about your next step.
We offer
assistance in job searching
advice about career pathways
help to improve your skills through volunteer work
business start up advice
access to work-related training for the job you really want
support in composing a CV.
Our company specialises in handling vacancies in retail, health and social care, and hospitality
sectors. However, limited help can also be offered to help you find employment in other
sectors.
175. Who is the notice most likely targeted at?
A. Students who need a loan.
B. Employers looking for staff.
C. The unemployed.
D. People with financial difficulties.
(C) People looking for a job
176. Which services are not listed in the advertisement?
A. Help in writhing a resume.
B. Advice on the best-paid jobs.
C. Help in finding a job.
D. Advice about professional courses and trainings.
(B) Best paid jobs are not mentioned in the text
Sample Test 1
Questions 177 - 178 refer to the following letter.
Dear Mr Johnson,
Thank you for your letter of 28th March. I am sorry that you have had problems with your
order.
I have looked into your complaint and the points you raise. From our previous transactions
you will realize that these sorts of problems are quite unusual. Nevertheless we are sorry for
the inconvenience it has caused you.
The late delivery appears to have been due to the shipping company, whose drivers went on
strike the day after your order had been sent to our warehouse.
I am very sorry about your other two complaints. If you return the package to us, we will ask
the shipping company to inspect the damage so that they can arrange compensation. Our
insurance company wont cover the damage in the circumstances.
If you want us to send you another shipment as per your order No. 34567, please let us know.
Today we are sending the three pairs of trousers which you ordered but did not receive.
I would like to express my regret for these mistakes and reassure you that they will not happen
again.
Yours sincerely
Mary Smith
177. What is the purpose of this letter?
(A) To apologize.
(B) To ask for compensation.
(C) To complain about bad service.
(D) To place another order.
(A) I am sorry that you have had problems with your order.
178. Which problem with the order is not mentioned in the letter?
(A) Late delivery.
(B) Damaged goods.
(C) Three pairs of trousers received twice.
(D) Undelivered goods.
(C) Three pairs of trousers have not been delivered at all.
Sample Test 1
Questions 179 - 181 refer to the following bulletin.
Learn about your rights when you deal with energy suppliers
Top tips
First of all, if you experience any problem contact your energy supplier. It is important that
you put your complaint in writing if the problem is of a serious nature. Always keep copies of
all bills and correspondence and contact Consumer Direct for more advice.

We have all been shopping around for gas and electricity for nearly five years. Existing
competition between gas and electricity suppliers means that we can choose the best possible
energy prices and service. However, things can still go wrong, problems with inaccurate bills,
power cuts, and even being switched to another utility supplier without your consent, are not
uncommon.

Be aware that to sign up new customers, underhand tactics are commonly used by
some energy companies. If sale staff cannot persuade you to switch to their company, they
can even forge your signature on energy contractsthere have been several cases of forged
signature recorded in the last 5 years. If you should be a victim of high-pressure sales tactics,
you could be entitled to compensation from your energy supplier. For example, if an energy
salesperson has forged a signature on your contract, you are entitled to 250 compensation.
Next time you talk to energy salespeople, remember that there are rules they must follow.
The code of practice
The code of practice draws guidelines for energy companies and salespeople on how they must
behave when they visit your home or your company to sell gas and electricity. In the Code of
Practice this is referred to as face-to-face sales.

First of all, salespeople cannot call at your home before 9am, and after 8pm. However,
you can arrange a visit at outside these times. On arriving at your home, salespeople must say
who they are and they must show you a valid identity card. They must also leave your home if
you ask them to.

During your conversation salespeople must not use any underhand tactics in order
to exploit you as a customer; they also mustnt give you any false information. It is their
responsibility to ensure that you fully understand the contract you are about to sign, as well as
the right to cancel.
All energy sales staff must follow this Code of Practice, and can be dismissed if they breach it.
Contact your energy supplier if you believe that a sales person has broken the code of practice
making you a victim of high-pressure sales tactics.
Sample Test 1
179. Which of the possible problems you might have with an energy supplier is not listed in
the text?
A. Having your energy cut off.
B. Being overcharged.
C. Having to talk to rude staff over the phone.
D. Changing your energy provider without your authorization.
(C)
180. Which of these is an energy salesperson allowed to do?
A. Call at your home after 7pm.
B. Forge your signature.
C. Call at your home without a valid ID.
D. Use the best high-pressure sales techniques.
(A) can call at your home only between 9am and 8pm
181. What would happen if a salesperson forged your signature?
A. Nothinga salesperson is allowed to do that.
B. You might get 250 compensation.
C. You will get free electricity supply as compensation.
D. You might be taken to court.
(B) you are entitled to 250 compensation
Sample Test 1
Questions 182 - 183 refer to the following announcement.
First aid
If you are thinking of setting up your own business you must remember that one of your
responsibilities as an employer will be to have first-aid arrangements in your workplace.
First of all, to ensure that your employees receive immediate attention in case of being taken
ill or being injured at work, you will have to assess what your first-aid needs are. These are
usually related to the particular circumstances in your workplace. However, there is a certain
minimum that you need to implement in your workplace:
QQ: a first-aid box, suitably stocked, must be kept in an easily accessible place. Your
responsibility is to make sure that all your staff know where the first-aid box can be found.
QQ: if you are not a qualified first-aider, you will need to appoint someone who has been trained
by an approved organisation, and holds a certificate in first aid at work.
QQ: all your staff must be familiar with first-aid arrangements in their workplace.
This can be explained to new employees during the induction day and must be displayed on
the notice board where everybody can easily find details of first-aid regulations when there is a
need.
To find out more about first-aid regulations at your workplace, visit our first aid pages.
182. Who is this announcement targeted at?

A. Employees.
B. Employers.
C. Doctors in hospitals.
D. Nurses in surgeries.
(B)
183. What are not the first aid minimum requirements in a workplace?
A. A first-aider.
B. A fully staffed first aid box.
C. A fully qualified nurse in a workplace.
D. Displayed information about first aid arrangements for all staff.
(C)
Sample Test 1
Questions 184 - 186 refer to the following bulletin.
UK companies to invest 2.5bn in renewables
The plans, announced in the financial year so far, could create almost 12,000 jobs across the
country according to research by the Department of Energy and Climate Change.
It came as Mr Johns reaffirmed the Governments commitment to meeting the European
Unions target for the UK, which would see 15pc of energy generated from renewable sources
by 2020. The wider EU target is 20pc.
Renewable energy is not just helping us increase our energy security and reduce our
emissions. It is supporting jobs and growth across the country, and giving traditional industrial
heartlands the opportunity to thrive again, Mr Johns said.
A separate report to the European Commission showed the UKs consumption of renewable
energy increased by 27pc between 2008 and 2010, when it represented 3.3pc of total energy
consumed. Wind generation rose by 46pc over the same period and the use of biofuels in
transport rose threefold.
Our renewable target is less demanding than other EU member states, but the effect is
bringing real jobs and investment, Mr Johns said.
184. What did the report for the European Commission show?
A. that wind generation rose threefold
B. that renewable energy consumption went up by 3.3 pc
C. that renewable energy consumption accounted for 3.3 pc of total energy used
D. that the use of biofuels decreased threefold
(C) when it represented 3.3pc of total energy consumed
185. Which benefit of increasing the production of renewable energy is not listed in the text?
A. Creating more jobs
B. reducing emission
C. increasing energy security
D. improving life expectancy
(A) target for the UK, which would see 15pc of energy generated from renewable sources by 2020
Sample Test 1
186. What is the UK target for energy generated from renewables?
A. 15 pc by 2020
B. 20 pc by 2020
C. 27 pc between 2008 and 2010
D. 3.3 pc by 2020
(D)
Sample Test 1
Questions 187 - 188 refer to the following notice.
How long have you been dreaming of being your own boss? Have many times have you
already approached you local bank to ask for a loan so you could start up your own company
only to be turned down?
Many people believe that the only way to fulfil their business dreams is through getting money
from the bank. This can carry a lot of financial risk as the ideas you want to launch might not
necessarily take off.
If you need venture capital funding to get your idea off the ground, and these years youve
been holding back because of it, we are happy to say that there is help out there. Its a collection
of crowdfunding websites and web applications to allow even the least business talented people
to do something creative and innovative without any risk.
Crowdfunding is the new generation of business to make your dreams come true, be it
business start up, music project, or any other unorthodox idea you might have been keeping
in the recesses of your head for many years, never thinking that one day you could turn it into
reality.
187. Who is the notice directed at?

A. People who like risk.
B. People who dont have enough money to start up their own business.
C. People who dont have enough time to fulfill their dreams.
D. People who want to socialize more but are too shy.
(B) Who needs venture capital funding to get their idea off the ground? If youve been holding
back because of it.
188. What is the main idea in this notice?
A. Crowdfunding websites can help you fund your business.
B. Being creative can be risky.
C. Dont be afraid to open up your own business.
D. Crowdfunding websites will guarantee the success of your business.
(A) (D) is wrong because of the verb guarantee
Sample Test 1
Questions 189 - 191 refer to the following newspaper article.
If you are running a web-based business, then it is absolutely crucial that you reply quickly
to emails. Your customers expect a reply from an online store, or business quicker than they
would if they left a voice message. The reason is an online shopif opencarries the same
expectation that someone will be answering the phones, or in the online world, answering
emails.
As in the offline world we tend to take business elsewhere if we cant get through on the phone,
the same is true if emails are not replied in a timely manner online. Personally Im an email
addict, I check up to four times a day for new mail, sometimes more, and more often than not
the best way to reach me is through emails. I have worked for companies before (who shall
remain nameless) with an email ethos that is very nineties.
Read it and deal with it when it suits. The temptation to ignore an email, rather than address
it immediately is difficult for middle management to shake off. Just because a sales lead comes
from the web, doesnt make it any more difficult to convert, nor should it achieve less priority
than a phone call.
Rant over.
America (as is true with a lot of things online) is leading the way with this. Send an email
enquiry to a web based business in America, and youll have a reply within an hour. Tops. The
availability of Blackberries and other mobile technology, will only serve to benefit us to this
end, but do we run the risk of information overload with all of these emails coming at us at
once?
189. Why is it crucial to respond to emails when you run an online business?
A. Because it is rude not to.
B. Because your customers will go elsewhere.
C. Because you might be fined if you dont respond promptly.
D. Because it demonstrates maturity.
(B) we tend to take business elsewhere if we cant get through on the phone, the same is true if
emails are not replied in a timely manner online
190. What is the nineties email ethos mentioned in the article?
A. Respond to emails straightaway.
B. Dont read emailsthey are irrelevant for your business.
C. Read emails but take your time to respond.
D. Read emails but respond by phone.
(C) Read it, and deal with it when it suits
Sample Test 1
191. What is the average time you will wait for a response email from a business in America?
A. About one hour.
B. Over one hour.
C. One week.
D. A couple of days.
(A) within an hour
Questions 192 - 193 refer to the following notice.

In order to make the environment where you live pleasant and relaxing you should take
special care not to leave rubbish or debris of any kind (including weeds) in any place within
the Property. Rubbish accumulation upon the Property, rendering it unsanitary and unsightly,
is strictly prohibited, and failure to comply with the regulations will inevitably result in legal
action taken. Should there be any complaints from the occupants of the Property, investigation
will be carried out.
All occupants are required to keep their garbage at all times in covered containers, which
should be placed in an enclosed area screened form view. Under no condition, except for the
collection, are the containers allowed to be kept in a visible location. Containers are to be
made available for collection and can be made visible only for the shortest time necessary for
collection.
192. Where would you most likely find this notice?
A. At the airport.
B. In a house rental agreement.
C. In a newspaper.
D. In the local cinema.
(B)
193. Where is refuse and garbage allowed to be kept?
A. In an open container.
B. In a covered container outside the front door.
C. In a visible location.
D. In a closed location away from view.
(D) In no event shall such containers be maintained in a visible location; shall be kept at all
times in covered containers. and such containers shall be kept within enclosed structures or
appropriately screened from view
Sample Test 1
A public meeting of the Arizona Game and Fish Commission will be held on December 2-3,
2011 at the Arizona Game and Fish Department, 5000 W. Carefree Highway, Phoenix, Arizona
85086 as authorized by A.R.S. 17-201(d). Members of the public may attend the meeting
in person or view the meeting from any one of the Departments six Regional Offices via
video teleconference or webcast viewing at www.azgfd.gov. Members of the public attending
in person or viewing via teleconference may submit Speaker Cards (Blue Cards) if they wish
to speak to the Commission. The ability to speak to the Commission for those viewing the
webcast is not available. Unless expressly provided otherwise with any matter, the Commission
may discuss and may vote to take action on the following matters:
1. Information, Education and Wildlife Recreation Activities Briefing. Presenter: Ty Gray,
Assistant Director, Information, Education and Wildlife Recreation. The Commission will be
given an update of Department activities and events related to Information, Education and
Wildlife Recreation Programs. The update covers activities and events that have occurred since
the last Commission meeting and will include alternatives and recommendations on achieving
Directors Goal and Objective #12.
2. Wildlife Centre Project Briefing. Presenter: Kellie Tharp, Education Branch Chief. The
Department will be providing the Commission a proposed objective for the Wildlife Centre
Project and a briefing on the project timeline and approach. The Commission will be asked to
approve the Wildlife Centre Project objective and associated planning timeline.
3. Monthly Update on Recreation Access Issues within Arizona. Presenter: Al Eiden,
Landowner Relations Program Manager. The Commission will be briefed on the latest
developments since the last regular Commission meeting relating to recreational access
issues on private, state and federal lands in Arizona, progress on items related to the April 16
Commission Workshop, and other matters related thereto.
194. Who cant express their opinion in the meeting?
A. members of the Arizona Game and Fish Commission
B. members of the public who attend the meeting
C. members of the public who view the meeting via video teleconference
D. members of the public who view the meeting via webcast viewing
(D) The ability to speak to the Commission for those viewing the webcast is not available
195. Which matters will not be discussed in the meeting?
A. Wildlife Centre Project funds for the next fiscal year
B. Wildlife Centre Project objectives
C. Wildlife Recreation Programs events
D. recreational access issue on the lands in Arizona
(A)
Sample Test 1
Questions 196 - 198 refer to the following form.
RENTAL PROPERTY ADDRESS: .....................
OWNER INFORMATION:
NAME: PHONE NUMBER: .................................................................................
HOME ADDRESS: ............................................................................
CITY: POST CODE: ............................................................................
EMAIL: ................................................................
PROPERTY MANAGER INFORMATION (if applicable):
COMPANY NAME: PHONE NUMBER: ....................................................................
CONTACT NAME/REGISTERED AGENT: ..........................................................................
BUSINESS ADDRESS: ........................................................................
CITY: POST CODE: ............................................................................
EMAIL: .................................................................................
As the owner(s)/agent(s) you are responsible for registration of your property within two
weeks of signing the rental contract unless prior arrangements are made through this office.
The Local Council should be notified by letter should this property change from rental to
owner occupied or change from owner occupied to rental use, or when the property changes
ownership or the property management arrangement changes. NOTE: Failure to comply with
this regulation will result in fines of 50.00 per day. The registration fee is paid annually and
remains the same regardless of the size of the property. If you own a one or two bedroom
property, you are only required to pay a single fee of 10.00.
Signature of person completing form ..............................
196. What is the form used for?

A. To sell a property.
B. To change the property from rental to owner occupied.
C. To apply for tax exemption.
D. To register a rented property.
(D) owner(s)/agent(s) are responsible for registration of their properties within two weeks of
signing the rental contract
197. What is the registration fee?
A. Ten pounds per year.
B. Ten pounds per month.
C. Fifty pounds per week.
D. Fifty pounds per year.
(A) The registration fee of 10.00; The registration fee is paid annually
Sample Test 1: Reading

198. When is it not necessary for the owner to contact the local council?
A. When the property changes from owner to rental use.
B. When the property is going to be repainted.
C. When the property is sold.
D. When the property changes from rental use to owner occupied.
(B)
We are sorry that your recent shipment of supplies was defective. We understand your
disappointment and apologize for any inconvenience that this may have caused your
organization.
In an effort to improve the overall quality of our products and the way that they are being
shipped, we have switched to a new delivery company and new packaging. This effort should
prevent damage to our products and will expedite orders.
We will replace your entire order and have it shipped by the end of this week. There is no cost
to you since this was an error on our part.
We look forward to continuing serving your business and hope that you will continue ordering
products from us. If there is anything else that we can do to reduce your inconvenience, please
feel free to contact us.
199. Who wrote this letter?
A. An unhappy customer.
B. A shipping company.
C. A lawyer representing a shipping company.
D. A delivery driver.
(B)
200. How is the problem going to be rectified?
A. Refund is being offered.
B. Goods replacement is being offered.
C. A recommendation for the customer to switch to another company is being made.
D. Only an oral apology is being issued.
(B) We will replace your entire order and have it shipped by the end of this week

PT Test 1 Part 7-12072012021713

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PT Test 1 Part 7-12072012021713

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Sample Test 1

Part 7: Reading Comprehension

161. How is The Ostel different from other hostels?

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

163. What is the purpose of this letter?

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

The code of practice

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

182. Who is this announcement targeted at?

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

187. Who is the notice directed at?

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

Questions 192 - 193 refer to the following notice.

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

196. What is the form used for?

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

Sample Test 1: Reading

2012 Princeton TOEIC. All Rights Reserved. email: info@princetontoeic.com

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