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JAMIE DOLPH MBA

Novi, MI 48375 Jamie_dolph@yahoo.com(248) 345-5176

January 28, 2015

Dear Hiring Manager,

As a highly qualified HR professional with the experience and strong motivation to excel in the recruiting and training sector of HR, I would like to present my resume and cover letter for review.

My tenure in human resources and related areas has taught me the value of good employees. All organizations have access to the same information and prospective employees. The organization that differentiates itself through effectively recruiting, retaining, training and managing those employees are the ones best suited to succeed in today’s competitive business environment.

In my present and past tenures, including Disney™ I have consistently proven my ability to prioritize and manage projects in a busy, fast-paced, multitasking environment, in addition to establishing relations with key decision makers who interview and accept temporary staffing. I have applied my excellent communication and customer-service skills to building relationships with employees, clients, staff, and C-Level Executives, listening to their needs, providing workable solutions, and making independent decisions.

With these qualifications, I am confident in my ability to implement recruiting, retention, and process- improvement expertise with your organization, and am convinced it would be worthwhile for us to meet to discuss how my areas of achievement can assist you in meeting your upcoming goals and objectives.

I look forward to discussing ways in which I can add value to your organization and thank you in advance for your time and consideration.

Sincerely;

Jamie Dolph

and thank you in advance for your time and consideration. Sincerely; Jamie Dolph Jamie Dolph, MBA
and thank you in advance for your time and consideration. Sincerely; Jamie Dolph Jamie Dolph, MBA

Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375 Jamie_dolph@yahoo.com(248) 345-5176

Corporate RecruitmentEmployee Retention MediationConflict ResolutionTraining and Development

Highly motivated professional currently holding a Masters of Business Administration in Human Resources, with solid and diverse recruiting and training expertise demonstrating professionalism in handling various operational functions. Business Partner with outstanding ability drive results while developing and implementing recruiting plans and strategies that project the corporate vision. Versatile and seasoned with broad-based superior management experience in HR development, benefits administration and employee relations. Successful at identifying recruiting opportunities by exploring new venues for talent, cultivating cohesive relationships with professionals, and networking with placement officers and staffing personnel.

networking with placement officers and staffing personnel. Results-driven, innovative and reliable with proven ability

Results-driven, innovative and reliable with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical acumen with astute attention to detail. Ability to work with internal HR staff, hiring managers and educational facility placement officers, as well as a wide network of established contacts to locate the most suitable person for each position. Proficient at implementing cost effective systems, programs, and procedures while deploying solutions that are aligned with business objectives and delivered through effective project management.

Skills and Areas of Expertise

Written/Verbal Communications; Interpersonal Relations; Analytical Thinking; Cultural Diversity SPSS; SAS; Interviewing Techniques; Talent Acquisition/Management; Designing/Implementing; US Employment Laws Process Improvements; Deadlines; Project Management; Problem Resolution; Collaborative Teamwork Career Development Counseling; Corporate Presentations; Search Techniques; Compliance Research; e- Sourcing

Qualifications Summary

Assemble talented teams and devise effective recruiting strategies, coupled with strong negotiation and problem-solving skills.

Evaluate applicants by discussing job requirements and qualifications with managers, as well as interviewing applicants on a consistent set of qualifications.

Exhibit broad-based human resources knowledge to effectively interact with senior management.

Comprehend organizational needs and building cohesive rapport with hiring managers.

Consistently source, screen, and select candidates based upon strategic qualification criteria; conduct interviews, train interviewers and facilitate decision-making regarding position offers.

Education, Certifications, and Professional Development

MASTERS OF BUSINESS ADMINISTRATION (MBA) HUMAN RESOURCES 2014

Davenport University

BACHELOR OF SCIENCE BUSINESS/MARKETING 2005

University of Phoenix

ASSOCIATES DEGREE BUSINESS ADMINISTRATIVE 2002

Oakland Community College

D EGREE – B USINESS A DMINISTRATIVE – 2002 Oakland Community College Jamie Dolph, MBA –
D EGREE – B USINESS A DMINISTRATIVE – 2002 Oakland Community College Jamie Dolph, MBA –

Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375 Jamie_dolph@yahoo.com(248) 345-5176

Additional Training Seminars: FMLA, Clerical Thinking, Human Resources Management, Human Resources Law, HIPAA, Union, OSHA, and Management Training from Walt Disney Professional Career History and Accomplishments

WALT DISNEY WORLD JUNE 2014 JANUARY 2015 PROFESSIONAL INTERNSHIP- GUEST RELATIONS

Provide personalized welcome experience to Guests while utilizing Disney’s Four Key Basics by conducting VIP tours

Use extensive product knowledge to proactively assist Guests with dining and entertainment options offered

Communicate and resolve any guest concerns and offer Guest Service Recovery to exceed Guest expectations

Assist guests with disabilities and issue Assistance Cards to maximize guest experiences

BOZII- JULY 2013-JANUARY 2014 HR Recruiter, Trainer Regional Manager for Canada based Restaurant Corporation

Implemented the use of four kiosk in various locations and effectively managed 24 direct reports

Recruited, hired and trained new personnel; oversaw vendor and contract negotiations

Created handbook for US facilities, providing detailed instructions on work force policies and procedures, salary and hourly benefits, insurance, and training and development

STARBUCKS JANUARY 2009-2012

Store and Assistant Manager for Lincoln Park and Sacree, CA Locations

Consistently won numerous awards for maintaining labor at <1% and customer approval > 90%, as well as the cost of food and inventory at an all-time low

Increased in-store sales by 4% and retained a turnover rate of < than 50%

Proactively collaborated with management to maintain accurate inventory levels

Sited as acting manager for two store locations within the district; successfully achieved a 93.4% OSHA score

ENTERPRISE CAR RENTALS APRIL 2007 DECEMBER 2008

Manager Trainee for 120 Branch Locations

Utilized effective field/sales calling techniques to develop and maintain cohesive relations with various vendors and dealerships

Successfully managed two major accounts; processed accounts receivables; organized routine operations with various in-house management teams

WALT DISNEY WORLD AUGUST 2001- APRIL 2007

Manager Retail Guest Services 2006 2007 Manager InternRetail Guest Services 2006

Effectively managed routine operations for ten high-volume locations

Ensured outstanding guest services; motivated and coached Disney cast; collaborated with loss prevention to reduce and prevent internal and external losses

Successfully promoted one location to top-revenue producer for Disney MGM Studios by developing and implementing innovative concepts, designs for featured products

Promoted and maintained safety awareness goals ( up to 120 days accident free)

Maintained viable relations and successfully increased profits while managing Pop Century Arcade

relations and successfully increased profits while managing Pop Century Arcade Jamie Dolph, MBA – Human Resources
relations and successfully increased profits while managing Pop Century Arcade Jamie Dolph, MBA – Human Resources

Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375 Jamie_dolph@yahoo.com(248) 345-5176

Intern Attractions Hostess August 2001-December 2005

Maintained an overall satisfaction rate of 95% by collaborating effectively with diverse internal teams to facilitate relations for more than 15,000 guests per day

Implemented a new and efficient queuing process to heighten overall guests experiences and facilitate relations, ultimately exceeding matrix goals and increasing guest levels by >100 visitors per hour

AVENUE™ – FEBRUARY 2003-MAY 2005 Assistant Manager for store grossing >$500K annually

Collaborated with loss prevention to decrease annual shrinkage by > 5%

Increased store revenue through the implementation of innovative retraining strategies designed to instruct employees on methods of promoting both new and existing merchandise

to instruct employees on methods of promoting both new and existing merchandise Jamie Dolph, MBA –
to instruct employees on methods of promoting both new and existing merchandise Jamie Dolph, MBA –

Jamie Dolph, MBA Human Resources