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Maxcare has 24x7 Toll free helpline and Authorization center. The call
center and authorization center is based at head office
Call Centre
Maxcare provides a 24 x 7 Toll Free helpline on 800 MAXCARE (800
6292273)
Telephone System
Specifications
Users: 100
Concurrent Calls: 25
Voicemail: 3000min
Interface:
Up to 16 Analog Ports (FXO/FXS)
Up to 8 GSM Ports(Quad-Band GSM/GPRS850/900/1800/1900MHz)
Up to 8 UMTS Ports(UMTS 900/2100MHz or 850/2100MHZ or
850/1900MHZ)
Up to 8 BRI Ports
LAN: 1 (10/100Mbps)
WAN: 1 (10/100Mbps)
Size: 280x175x33 mm
Weight: 700g
Power Supply: AC 100~240V/50~60Hz(DC 12V, 5A)
Protocol: SIP(RFC3261), IAX2
3 Seconds
2.5 Seconds
3 Seconds
4
3Seconds
% Answered in 30 Seconds
Call Abandonment Rate
90
95
92
0.30%
0.30%
0.30%
94%
0.40%
Quality Metrics
Quality Metrics
Customer Satisfaction (%)
Net First Contact Resolution Rate
Call Quality
1
85
75
Good
Qtr
2
82
78
Good
3
90
80
Good
4
92
84
Good
1
5%
1%
98%
100%
300
48
90%
Qtr
2
0%
3%
100%
100%
300
48
90%
3
0%
2%
100%
100%
300
48
90%
4
0%
1%
99%
100%
0
48
94%
Caller
Unknown
108
108
Callee
660(122)
9.19015E+11
9.19015E+11
Trunk
pstn2
pstn1
pstn1
Duration(second)
858
19
47
Communication
Type
Inbound
Outbound
Outbound
Date
13-May-14
13-May-14
13-May-14
Time
8:54
8:56
8:56
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
42209434
Unknown
Unknown
Unknown
108
Unknown
Unknown
529958655
529958655
43527183
43527183
92244233
92244233
111
111
111
660(120)
621(122)
660(108)
621(108)
660(122)
621(122)
621(122)
621(122)
621(122)
621(111)
621(111)
9.19891E+11
621(111)
621(111)
621(111)
621(111)
621(111)
621(111)
621(111)
621(111)
529290591
529290591
4396613
pstn4
pstn4
pstn3
pstn6
pstn6
pstn4
pstn2
pstn5
pstn3
pstn3
pstn3
pstn1
pstn2
pstn2
pstn5
pstn5
pstn5
pstn5
pstn5
pstn5
pstn3
pstn3
pstn2
21
183
111
33
159
90
99
36
88
69
69
16
12
12
223
223
185
185
91
91
65
65
10
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Outbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Inbound
Outbound
Outbound
Outbound
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
13-May-14
9:06
9:20
9:24
9:27
9:28
9:39
9:41
9:49
9:51
10:28
10:28
10:31
10:37
10:37
10:37
10:37
10:50
10:50
10:54
10:54
10:58
10:58
11:00