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BETTER PRODUCT
Alex Cowan
2015 COWAN+
ABOUT ME
Entrepreneur (5x)
Intrapreneur (1x)
2015 COWAN+
ABOUT ME
www.alexandercowan.com
2015 COWAN+
ALEX COWAN
alexandercowan.com
@cowanSF
Paul Holloway via Wikimedia Commons
2015 COWAN+
THE AFTERPARTY
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
PROCESSES
TOOLS
COMPREHENSIVE
DOCUMENTATION
CUSTOMER
COLLABORATION
CONTRACT
NEGOTIATION
RESPONDING TO
CHANGE
FOLLOWING
A PLAN
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
WHATS HARD
1. Implementation strategy
2. Managing changes in need
3. Distributing actionable inputs
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
2: NARRATIVE
COLLABORATION
3: SMALL BATCHES
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
PRODUCT &
PROMOTION
E?
USER STORIES
& PROTOTYPES
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
2015 COWAN+
Stories
Test Cases
As a [persona],
I want to [do something]
so that I can [derive a benefit]
Why do they want to do this?
What's the benefit/reward?
How will we know of its
working?
STORIES
bit.ly/youagile
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
bit.ly/dostory
2015 COWAN+
ACTION
How is the action
executed? How
easy is it?
REWARD
How is the persona
gratified?
bit.ly/dostory
source: adapted from Nir Eyals Hook Framework
2015 COWAN+
PRODUCT &
PROMOTION
E?
USER STORIES
& PROTOTYPES
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
ACTIONABLE OBSERVATION
CUSTOMER
DISCOVERY &
EXPERIMENTS
ME
S H OW
PRODUCT &
PROMOTION
E?
USER STORIES
& PROTOTYPES
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
Motivation
Action : )
Action Line
Inaction : (
Ability (Usability)
source: adapted from BJ Foggs Behavioral Model
2015 COWAN+
Motivation
Proposition Testing
(ala Lean Startup,
MVPs)
Action : )
Action Line
Inaction : (
Ability (Usability)
Usability Testing
source: adapted from BJ Foggs Behavioral Model
2015 COWAN+
Assessment
Validation
The implementation
is sound and ready
for tuning.
Ready for
prime time.
2015 COWAN+
bit.ly/cdhandbook bit.ly/vdt-usability
2015 COWAN+
Product Version
Subjects
Research Composition
Pre-Session Checklist
Session Design
bit.ly/cdhandbook bit.ly/vdt-usability
2015 COWAN+
Research Composition
Pre-Session Checklist
Session Design
bit.ly/cdhandbook bit.ly/vdt-usability
2015 COWAN+
Session Design
bit.ly/cdhandbook bit.ly/vdt-usability
2015 COWAN+
bit.ly/cdhandbook bit.ly/vdt-usability
2015 COWAN+
Time: Est.
v. Actual
Notes
MODERATOR GUIDE
I know that you often use load boards to find jobs.
n/a
2015 COWAN+
2015 COWAN+
2015 COWAN+
2015 COWAN+
As a [persona],
I want to [do something]
so that I can [derive a benefit]
Why do they want to do this?
What's the benefit/reward?
How will we know of it's
working?
STORIES
bit.ly/youagile
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ACTIONABLE OBSERVATION
CUSTOMER
DISCOVERY &
EXPERIMENTS
ME
S H OW
PRODUCT &
PROMOTION
E?
USER STORIES
& PROTOTYPES
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
SOURCES OF VALUE
PRODUCT &
PROMOTION
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
ME
S H OW
T IF
HA
USER STORIES
& PROTOTYPES
CUSTOMER
DISCOVERY &
EXPERIMENTS
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
01 IDEA!
02 HYPOTHESIS
6.a YES
results
disprove
hypothesis
03 EXPERIMENTAL DESIGN
Am I reacting or am I focused on
validating my pivotal assumptions?
04 EXPERIMENTATION
Pivot or persevere?
05 REVISE?
bit.ly/leanin6
6.b NO
we appear to
have a valid
hypothesis
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
Notes
If we [allow HR managers to append notes to test results], they will [use the feature as their
primary vehicle to send interview notes to the functional manager & the functional manager will
find the notes useful].
see bit.ly/exp-test
see bit.ly/exp-test
Roughly, how long will it take for each test to run and produce definitive,
actionable results?
see bit.ly/exp-test
bit.ly/leanin6
bit.ly/exp-test
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
IS IT VALUABLE?
What motivates the user?
How can you test that
without product?
DID IT MATTER?
Is it delivering on the target
propositions? If not, why not?
DOES IT WORK?
What are the results of
phase-appropriate
usability testing.
-1 Day
0 Day
30 Day
90 Day
2015 COWAN+
SOURCES OF VALUE
PRODUCT &
PROMOTION
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
ME
S H OW
T IF
HA
USER STORIES
& PROTOTYPES
CUSTOMER
DISCOVERY &
EXPERIMENTS
SC
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
PRODUCT &
PROMOTION
S H OW
ME
T IF
HA
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
USER STORIES
& PROTOTYPES
SC
PROBLEM
SCENARIOS &
ALTERNATIVES
T?
WHA
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
Doing precisely
what the user asks
P
NA
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ALTERNATIVE(S)
?
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ALTERNATIVE(S)
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ALTERNATIVE(S)
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
ALTERNATIVE(S)
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
PROBLEM SCENARIO
ALTERNATIVE(S)
YOUR VALUE
PROPOSITIONS
Stories
Test Cases
As a [persona],
I want to [do something]
so that I can [derive a benefit]
STORIES
bit.ly/youagile
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
PRODUCT &
PROMOTION
S H OW
ME
T IF
HA
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
USER STORIES
& PROTOTYPES
SC
PROBLEM
SCENARIOS &
ALTERNATIVES
T?
WHA
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
PRODUCT &
PROMOTION
S H OW
ME
T IF
HA
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
USER STORIES
& PROTOTYPES
SC
Do we understand
this person? What
makes them tick?
PERSONAS
WH O ?
PROBLEM
SCENARIOS &
ALTERNATIVES
T?
WHA
AL
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
bit.ly/2persona
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
bit.ly/2persona
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
PERSONA: BAD
Women
Age 28-45
Has kids
Socialize with other moms
Online with Facebook
86% said theyd like to be more
organized
70% said theyd use an application
that organizes them
2015 COWAN+
PERSONA: BAD
This is a huge population- not exact
Women
Age 28-45
Has kids
PERSONA: BETTER
2015 COWAN+
PERSONA: BETTER
the use of a first name helps w/ vividness (a little)
2015 COWAN+
We look at a few photos for a given persona (not a full picture, just snippets)
You make some guesses about them
There are no right answers BUT
There is a right process: observe and infer
OBJECTIVE:
Get a feel for whats real; start to create something vivid
2015 COWAN+
OUR CAST
Sally the
Single Mom
2015 COWAN+
WAKE UP!
2015 COWAN+
WAKE UP!
2015 COWAN+
2015 COWAN+
AT WORK
2015 COWAN+
AFTER WORK
2015 COWAN+
PRE-BED
2015 COWAN+
BED
2015 COWAN+
GEAR
2015 COWAN+
2015 COWAN+
bit.ly/daynthelife
ALEX COWAN
alexandercowan.com
@cowanSF
2015 COWAN+
2015 COWAN+
EMPATHY
EMPATHY IS HARD
For most of us, its not that natural.
MY TIME,
MY WORK
WE MEASURE LOCALLY
We like to cross things off our list, even
when it may be short sighted.
ROLL THE
DICE!
WAITING IS HARD
DISCARD
IS HARD
WE BUILD MONUMENTS
2015 COWAN+
2015 COWAN+
CUSTOMER
DISCOVERY &
EXPERIMENTS
Did the
implementation
deliver on
the story?
VALUE
PROPOSITIONS &
ASSUMPTIONS
E?
USER STORIES
& PROTOTYPES
PRODUCT &
PROMOTION
S H OW
ME
T IF
HA
SC
AL
PIVOT?
Do we understand
this person? What
makes them tick?
PERSONAS
WH O ?
PROBLEM
SCENARIOS &
ALTERNATIVES
T?
WHA
Is the problem
relevant? Is the
proposition better
vs alternatives?
2015 COWAN+
FINI
Hypothesize
Learn
Experiment
bit.ly/ac2true
Check out
Venture Design
bit.ly/vdesign
bit.ly/cdhandbook
@cowanSF
Get in touch!
acowan@alexandercowan.com
2015 COWAN+