Orchestrating network performance

VistaNEO
Reduce Subscriber Churn Through Network Experience Optimization (NEO)

Taking RF Network Optimization and Troubleshooting Initiatives

to The Next Level
In an ideal world, mobile networks would be simple, homogeneous entities, and network conditions would easily
be managed by radio access network (RAN) engineers, without the need for constant troubleshooting and
optimization. In reality, mobile network operators (MNOs) are in a constant battle to meet subscribers network
quality expectations, amidst ongoing changes in network utilization patterns and rapidly increasing capacity
demands. With mobile networks spanning multiple radio generations, frequency bands and vendors, it is becoming
increasingly imperative for mobile operators to continuously optimize their mobile networks, regardless of size
and complexity, in order to ensure a high quality of experience (QoE) for subscribers, while keeping OPEX and
CAPEX costs in check.
In a competitive environment where customer retention is key, mobile operators knowledge of subscribers experience and behavior
over time and space is mandatory. A solution that provides such holistic insights for an entire network, 24/7 and across multiple
technologies and vendors makes it possible to deliver the optimal network experience.

Powerful Network Optimization Platform For Optimal Network

Quality of Service

VistaNEO, InfoVistas solution for holistic mobile network

experience optimization, enables MNOs to collect and
monitor millions of subscriber-centric events across the
entire mobile network. It automatically post-processes
and aggregates the call records into rich and accurate
network and geo-located subscriber intelligence that
RAN engineers can leverage to focus on network
troubleshooting and optimization activities that can
truly make a difference.
A powerful and scalable, client server-based solution,
VistaNEO allows RAN engineers to drill down and carry
out in-depth analysis of live, geo-located, subscriber data
records to better understand how the network impacts
the subscriber experience and to proactively solve
network problems before they truly affect subscribers.

VistaNEO
VistaNEO
Client

Interface

Platform

Collector

Database, Application and Web Server

Agents

Agents

Agents

Call Trace, Configuration Management Data

Figure 1. Subscriber and network intelligence collected from the network available
from one single and scalable subscriber geo-analytics platform.

VistaNEO Benefits

Smarter network analytics and optimization

Visualize network and subscriber behavior

VistaNEO accelerates network quality enhancements by making

available all the required types of mobile performance data,
including rich and accurate subscriber and network intelligence
from a single network optimization platform. With built-in
optimization analytics, such as neighbor relations, interference
troubleshooting and overshooting cells, VistaNEO increases
optimization efficiency by quickly and seamlessly performing
root-cause analyses for identified problems.

VistaNEO provides network- and subscriber-level views of the

network through accurate, subscriber geo-analytics such as
traffic density and RF coverage plots, among numerous other
subscriber-focused insights. Its different dashboards, from those
with a high-level view of the network to those with detailed,
subscriber-specific KPI trends, allow RAN engineers to gain
holistic insight into network performance quality and subscriber
experience throughout the network across various vendor areas.

Improving network experience for high-value

subscribers

Scalable and Flexible

VistaNEOs built-in, subscriber-centric KPIs make it easy to

quickly identify, analyze and solve QoE issues for a given
subscriber, and to determine which subscribers are most
impacted by network quality problems. RF engineers can
prioritize optimization efforts for the most affected, high-value
subscribers, ultimately maximizing customer satisfaction and
revenue streams, while minimizing troubleshooting efforts.

VistaNEO was built to be as flexible as possible. Built upon

InfoVistas proven and powerful platform technology, VistaNEO
scales according to MNOs growth. Data processing agents are
horizontally scalable and flexibly support multiple vendors and
technologies. Network data and subscriber analytics and trends
can be stored over a period of time for a complete network
performance view.

Key Features

Subscriber
Insight

Network
Insight

QoS Insight

Pollution Analysis

KPI Analysis
Block / Drop
Trend

Subscriber Trend

Worst Cell /
Domain Analysis

Worst Subscriber
Analysis

Cell / Domain
Trend Analysis

Network
Optimization

Coverage Plot

Missing Neighbour
Analysis
Overshooting
Analysis

Block / Drop
Analysis

Live
GeoAnalysis

User Positioning

RF Coverage
Analysis
Cell Relation
Analysis

Call Event
Positioning

Figure 2. VistaNEOs features allow for a multi-dimensional approach to subscriber and network experience optimization and problem resolution when and where it really matters.

Subscriber Insight
VistaNEO includes a quick view of subscriber experience trends,
including call-outs for subscribers with the most issues through
Worst Performing Subscriber charts. From the charts, RAN
engineers can do a direct drill-down to the detailed call analysis, in
order to efficiently and effectively find out which subscribers are
being affected by which recurring network issues and where.
Figure 3. Analysis of subscribers with highest abnormal events.

Network Insights

Figure 4. Network fault distribution dashboard.

Understand, analyze and optimize network performance across all the

different technologies and vendors, and quickly resolve problematic
areas with in-depth statistical KPIs. Smooth, drill-down analysis from
high-level dashboards to detailed reports reduces optimization and
troubleshooting time by providing the right diagnostics, such as the
cells with the most issues, which allows targeted troubleshooting in
order to improve overall network QoS.

QoS Insight
Resolve network performance issues related to abnormal
events such as dropped or blocked calls. With automated event
diagnostics, the root causes of dropped and blocked calls, such
as missing neighbors or quality issues, are immediately identified
and can be addressed.
Figure 5. Network health trend.

Network Optimization & Troubleshooting

Figure 6. Worst domain analysis.

With VistaNEO, there is no longer the need to go through tedious and

labor-intensive analysis processes in order to detect the cause of poor
cell performance or low user QoS, including data throughput and
abnormal call events, pilot pollution, overshooting cells and missing
neighbors. VistaNEOs built-in algorithm traces L3 messages to get
to the root of the problem, applies integrated optimization best
practices and in-depth optimization analyses that enable faster and
more efficient workflows.

Live Geo-Analysis
Powerful geolocation and visualization capabilities allow
mobile operators to understand high traffic locations and to
optimize problem areas. RAN engineers can create coverage
plots and display abnormal event locations based on real
subscriber data, reducing drive testing dependencies.
Figure 7. Geo-located abnormal events.

Use Cases for VistaNEO

zz Subscriber Analytics
24/7 subscriber-centric data aggregation provides high
granularity and a clearer understanding of the mobile
subscriber experience to allow for mitigating subscriber
quality degradation before subscribers complain.
zz Problematic Area Identification
Rapid drill-down analysis and the right diagnostics with
geo-located information, from the highest level to detailed
troubleshooting, helps reduce OPEX by decreasing the time
required for engineers to identify problematic areas in the
network.
zz Subscriber and Network Experience Optimization
By correlating large amounts of subscriber calls and network
quality data, VistaNEO provides RAN engineers with
previously unavailable, valuable insights into geo-located
subscriber behavior and the impact on network quality,
which ultimately helps engineers execute better network
optimization strategies to improve subscriber QoS.

zz Network Performance Auditing

VistaNEO allows RAN engineers to audit the network by
providing percentages of low signal strength and quality
metrics over all the calls in the network. Combined with
maps that provide geo-located coverage that help engineers
visualize and identify the source of their issues, VistaNEO is a
powerful way to truly audit the mobile network.
zz Network Troubleshooting
With its in-built algorithms for detecting pilot pollution,
overshooting cells as well as missing neighbors, VistaNEO
is the best ally for RAN engineers looking for a quick way to
detect and troubleshoot issues in the network.
zz Drive Test Minimization
With VistaNEOs geo-location engine, RAN engineers can
look towards reducing dependencies on drive testing based
on simulated calls made at the ground level by an approach
that uses geo-located, live call data. Beyond identifying
problem areas geographically, RAN engineers now have a
better way to understand key problems in the network based
on a statistical approach based on all calls in the network.

About InfoVista
InfoVista is the leading provider of IP and RF planning, assurance and optimization software solutions and services that enable
efficient network and IT transformations. Our award-winning solutions empower communications service providers and ITintensive enterprises to deliver high-performing and differentiated services while cost-effectively planning, operating, optimizing
and monetizing their network. InfoVistas combined expertise and technology innovations in radio and IP networks provide more
than 550 customers worldwide with a new level of network intelligence, visibility and control across the entire network life cycle.
Using InfoVistas solutions, they deliver optimal quality of service, ensure a high-quality user experience, invest appropriately and
consolidate their OSS/BSS ecosystems while keeping total cost of ownership as low as possible. For more information, please visit
www.infovista.com.

World and European

Headquarters
Orchestrating network performance

For more information, please visit www.infovista.com

For sales inquiries please email marketing@infovista.com
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