Rhena Lewis

P.O. Box 77662 Columbus, OH 43207

Summary

Cell# (614) 288-6232

Rhena76@gmail.com

14+ years of experience in sales, customer relations, management, and banking.

Strong communication, organizational, and team work skills. Awarded promotions
and company recognition for hard work and dedication. Highly creative, recognized
as a results oriented and solution-focused individual. Adaptable to change and
strong desire for professional growth.
Core Skills

Strong administrative skills support

skill set.
Strong multi-tasking skills.
Strong analytical and problem
solving skills.
Familiar with real estate/mortgage.

Proficient in Microsoft Office Suite

and other applications.
Excellent time management skills.
Proficient research analyst
Dedicated and technically skilled
business professional.

Work Experience
Data Quality Analyst
Tailored Management

Dublin, OH
Oct. 2014 Present

Compliance with company policies and procedures.

Identification, escalation and resolution of identified issues to support our
customers, partners and state requirements pertaining to carrier, client and
medicare compliance.
Excellent attention to detail and analytical skills.
Exhibit effective communications with internal and external partners.
Audit claim related data for compliance with carrier or customer specific
requirements.
Facilitate or enter accurate data directly into the claim system to resolve data
errors.
Data validation for data conversions of new or lost business.
Interpret file layout specifications accurately Track metrics.
Participate in meetings as required
Escalate issues appropriately to manager.
Performs other duties as assigned.

Disability Specialist
Sedgwick

Analyzes, approves and authorizes assigned claims and determines benefits due
pursuant to a disability plan.
Determines benefits due, makes timely claims payments and adjustments for
workers compensation, Social Security Disability Income (SSDI),and other
disability offsets.
Medically manages disability claims ensuring Compliance with duration control
guidelines and plan provisions.
Communicates clearly with claimant and client On all aspects of claims process
either by phone and/or written correspondence.
Coordinates investigative Efforts ensuring appropriateness.
Provides thorough review of contested claims.

Home Lending Executive Office Research Analyst

Chase Bank

New Albany, OH
Aug. 2012 - May 2014

Columbus, OH
June 2010 - Aug. 2012

Act as a liaison between the borrower and other departments within Chase, i.e.
Loss Mitigation, Imminent Default, the Home owner's Assistance Department,
Escrow and Payment research.
Also researched escalated cases and helping borrowers with various inquiries
including loan modifications, short sales, and payment and escrow issues
(declines, approvals, income calculations and formulas).
Perform in-depth research of borrower's accounts.
Communicate effectively daily with government regulatory agencies,(State
Banking Departments, Office of The Comptroller of the Currency, US
Congressional and Senate Offices).
Phone and e-mail interaction with internal partners and borrowers.
Log highly escalated mortgage related complaints sent to executives with the
company.

Technical Service Representative

DISH NETWORK

Charged with providing exceptional customer service with a one call resolution,
and technical support.
Had autonomy to make decisions based on the information received without
supervisor approval
Assisted with trouble shooting, installation, setup, and billing and payment needs.
Developed new hires throughout the training process withy-jacking calls.
Encouraging to fellow team Members in making sure performance levels are
above satisfaction.

Associate Manager
D.E.M.O

Columbus, OH
Nov. 2007 Mar. 2008

Supervised, trained, and provided excellent customer service at the retail department
store.
Assisted management with daily and, weekly goals as well as departmental paper
work.
Completed various human resource duties as well as maintained efficient sales
goals focusing around the customer's needs.
Mentored new hires to become successful sales associates.
Established and retained customer relationships.

Various Positions
Spherion

Hilliard, OH
July 2008 - Aug. 2010

Columbus, OH
March 2005 Oct. 2007

Held numerous positions where customer service, accuracy, and attention to

detail were needed at a high level to perform daily duties for banking companies.
Maintained many clerical duties, placing calls to loan officers, organizing open
house orientations for realtors.
Reviewed incoming HMO provider agreements and Medicaid addendums.
Verified doctor's materials needed to complete contracts.
Liaison between contract representatives and provider companies.

Education
Fairland Career and Technical School 1995

License