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CIO
CEO
Top
op 10
0 Business
us ess
Priorities
R k
Rank
Attracting
tt act g a
and
d retaining
eta
g new
e
customers
10
www.ids-scheer.com
IDS Scheer AG
www.ids-scheer.com
Operational Excellence
Business Performance
Higher
Hi h value
l over term
t
Less decline over the
past three months
SCOR Index
I d
S&P
DJI
IDS Scheer AG
www.ids-scheer.com
Valuation
Share Price
Top Line Growth
G
Business Strategy
Operational Strategy
Operational Execution
People
IDS Scheer AG
www.ids-scheer.com
Processes
Technology
Valuation
Share Price
Top Line Growth
G
Business Strategy
Operational Strategy
Operations
Time in Job
1 in 4 on job <1 yr
1 in 2 on job <5 yrs
People
IDS Scheer AG
www.ids-scheer.com
Non-native workers
14.8% in 2005
15.3% in 2006
23.5M workers
Processes
Hidden costs
Rolling refresh cycles
Technology
Disruptive by design
Outsourcing
Offshoring
6
IDS Scheer AG
www.ids-scheer.com
Perspective
Predictable business performance is an outcome of consistently
leveraging information through structured processes that are
executed the same way over and over again.
Input
Accurate Information
Optimal Processes
Flawless Execution
1
1.
Persistent
2.
Available
3.
Quality Assured
1.
Repeatable
2
2.
Technology Agnostic
3.
Measurable
1.
Predictable
2.
Efficient
1.
Operationally effective
2.
Continuously improved
3.
Predictable results
What is used?
How is it used?
How well is it used?
Output
Business Performance
IDS Scheer AG
www.ids-scheer.com
Business
Objective
Accurate
Information
Optimal
Processes
Flawless
Execution
Governance
Method
MDM
BPM
CPM/PPM
BAM
Governance
Technology
Master Data
Repository
Master Process
Repository
Performance
Dashboards
IDS Scheer AG
www.ids-scheer.com
www.ids-scheer.com
10
IDS Scheer AG
www.ids-scheer.com
11
Finance
Supply
Chain
Product
Dev
Graphics
Documents
KPIs
Org Structures
Accountability Maps
Process Costing
Master
Process
Repository
Information
Technology
IDS Scheer AG
www.ids-scheer.com
12
Cost Analysis
Enterprise BPM
Finance
Operational
p
Measurement
Supply
Chain
Product
Dev
Information
Technology
Graphics
Documents
KPIs
Org Structures
Accountability Maps
Process Costing
Master
Process
Repository
Enterprise
Architecture
Use Cases
Vendor
Selection
SLA
Management
Compliance
Continuous
Improvement
IDS Scheer AG
www.ids-scheer.com
13
IDS Scheer AG
www.ids-scheer.com
14
Via?
Procedure model
BPM
p y p
Company-specific
How?
Integrated method
Architecture of integrated
information systems
IDS Scheer AG
www.ids-scheer.com
With?
Technology
Why?
Objectives / Strategy
Company-specific
Company
specific
15
ARIS Boosting
g Business
Process Performance
>> Improve business process performance and
transparency through integrated business intelligence and
process intelligence.
intelligence <<
IDS Scheer AG
www.ids-scheer.com
16
ARIS Platform
ARIS BSC
ARIS Six Sigma
ARIS Business
B i
O
Optimizer
ti i
ARIS Business Simulator
IDS Scheer AG
www.ids-scheer.com
17
www.ids-scheer.com
18
Perspective
Effective measurement and management of business
processes provides the foundation for operational excellence
1.
2
2.
3.
IDS Scheer AG
www.ids-scheer.com
19
Process Discovery
AS-Documented Process
AS-Executed Process
Account Team
informs
Manager of
major project
Manager
informed
of maj or project
from other
Receive
customer
plans
PM reports
Project Status
PM Plans
Customer
Requirements
Customer
Request
Inform
Sales
0.50 Day(s)
SDH PM
not required
(End)
Raise
Customer
Order
Front
Office
Customer
request (maj or
project)
Route
not
investigated
SDH23
received
Decide to place
order with
tactical planner
Deci de no new
orders requi red
Links PM plans
Customer Reqs &
Tactical Planning
Requirement
generated
as result of
capaci ty
Dead end
Tacti cal
Planning
Li nks PM Plans
Customer Requirements
& SE Capture Order
New quote
request
from PM
SE Capture
Order
RFs sent to
CSP Contracts
New quote
request from
customer
Supervise
Order being
processed
Response
fil ed
CRF completed
and
Dead end
Pass Mi ssi ng
informati on
to Issuer
Li nks SE Resolves
& Issuer Enters Order
Links JC analyse
del ay & WBP
601 Task
Issuer
Enter Order
0.50 Day(s)
Term Point
Allocation
CSPC
Missing
i nformation
request (Issuer)
Wideband
Planner
NJRA closed
Progress i nfo
passed to WBP
Progress i nfo
passed to NSD
601 task to
Wideband
pl anner
Progress i nfo
passed to PM
Progress i nfo
passed to CSM
DL proact job
on queue
Delay enqui ry
from customer
Progress update
t SE
to
Detailed
Pl anning
SE Analyse
D l
Delay
Proact j ob
complete
Not modelled
Li nks to
External Works
carryi ng out DL works
JC Analyse
Delay
Term point
Allocation
complete
SE respond
to Customer
Li nks JC analyse
del ay & SE
responds
d tto
Customer
A601
Job Control
Initiated
INAC task
live
Links Detailed
Pl anning
& Supervi se Contract
SE
Resolves
0.50 Day(s)
Job
Control
NJRA
Ready for
install ati on
Dead end
Links SE Capture
Order & Issuer
Enter Order
Progress
request
to JC
(SE)
Requi res
further
Investigation
Missing
information
received (JC)
Budget
Re-Issue
601 Task
to WBP
JC order
Y Code
Search
Slough/
London
Links JC Order
Val idation &
Search for Y Code
IM Plan Si tes
for Capaci ty
Requi res
further
Investigation
NSD Q Manager
chase mi ssi ng
info/clean data
Glasgow
010/O534
l ive (Link)
Solution
Planning
2.00 Day(s)
Identification
of Customer
SDH and Parenting
Missing
information
request (JC)
Network
Solution
Design
Li nks JC Order
Validati on & NTE
allocation
NJRA
closed
Li nks Issuer chase missing info
& WBP Si te survey &WI
0532
4.00 Day(s)
New j ob in
queue
Missing
information
not avail able
(WBP)
Issuer chases
mi ssi ng info
Customer
SDH and Parenting
identified
NTE Tasks
(129/532)
London/Glasgow
Order i n Job
Controller's
Queue (Link)
154 Task
li ve (Link)
Requires
further
Investigation
Requi res
further
Investigati on
WBP
Si te Survey
Info sent to
internal/external
workpacks
Job assigned
to NSD (Link)
New Job in
queue
Missing
info recei ved
Li nk to internal/
external work
groups - not
modelled
IM Facili ties
Decisions
INJC
i n JCs
queue (Link)
Job delayed
Identification
of Core
Network Capacity
SDH2C form
sent to NSD
(Link)
Network
Solution
Design
Missing
information
request (WBP)
Links WBP Si te
Survey & SE Refer
Costi ng to
Customer
0534
Routing and
Assignment of
Circuit Complete
Links WBP Si te
Survey & Issue
RF's & JC Respond
to CREP
154 at
COM
Job returned
to queue man
((Link)
NSD Route
SE refer
Costing to
Customer
Li nks refer costing
to customer &
cancel order
Links Route/Assi gn
& Queue Manager Chases mi ssi ng details
Order
Li nks NSD
Route/Assign
& JC Respond
to CREP
Ready to
CREP
0.50 Day(s)
Cancel
order
Determine
Service
Delivery Date
CSPC
End
Li nks Route/Assign
& JC Analyse delay
INJC
in JCs
queue (Li nk)
Customer
confirm
informati on to
Wideband
JC Respond
to CREP
Li nks SE refer
costings to customer
& WBP Site Survey
CREP
Task call ed to
issuer
Service
Delivery Date
Determined
Links JC responds
to CREP & Issue
RF's Glasgow
CREP
complete
Issuer chooses
to ignore so not
modelled
RF prepared
(Li nk)
0.50 Day(s)
Issue RFs
Glasgow/
London
Review Order
Requirements
CWPC
Links Issue RF Glasgow
& Allocate COW
198/O912
complete
0680
Al locate CoW
London /
Sheffi eld
Order
Requirements
Reviewed
Ready for
installation
Links Allocate COW &
COW supervise external works
Call
Customer
Front
Office
Supervise
CALL
Incoming
call from fi eld
engineer
Customer
Call
Complete
Li nk not
Modell ed/investigated
14.00 Day(s)
Build
Core
Network
Capacity
problem
rai sed
Equipment
not delivered
Scheme
referred to
NSD
Integrate
Schemes
Network
Solution
Design
Scheme
referred to
CSP
CONF
Live
0630
Route, Assign
& config 2Mbit
Circuits
Core
Network
Built
R&A task
com'd
Configure Circuit
Resolve
Probl ems
Link to COSMOSS
glue and Config circuit
Other output
tbc
3.00 Day(s)
Configure
Service
NOU
End of
Process
CONF
WNEX
live after
JC amend CDD
0.50 Day(s)
Report
Service Order
Complete
Company
Service
Configuration
Complete
CDD
amended
CDD can't
CWPC
WNEX
Service
Completion
Reported
1.00 Day(s)
Handover Service
to Customer
Front
Office
HAND
Handover
Complete
0.50 Day(s)
Service
Completion
Monitor
COMP
Project
managers
CWPC
Project
administrators
ARIS
modelers
Service
providers
Service
Completion
being Monitored
System
administrators
IDS Scheer AG
www.ids-scheer.com
Method
consultants
Process
owners
Times
Costs
Quantities
Risks
Chances
20
IDS Scheer AG
www.ids-scheer.com
21
Why
U
Uncovering
i
process behavior
patterns
AS-IS
Processes !!
Monitoring
Performance
Indicators
automatically
How
What
IDS Scheer AG
www.ids-scheer.com
22
IDS Scheer AG
www.ids-scheer.com
23
Perspective
Corner office command-and-control of the operational strategy
provides the Operational Executive his best weapon for
proactively driving key corporate indicators
indicators.
Command: On-demand visibility
y into p
performance of key
y indicators
Control:
IDS Scheer AG
www.ids-scheer.com
24
Spotlight Effect
Worst Case
Region A
on activity level
Region B
Performance gaps
detected in benchmarking
IDS Scheer AG
www.ids-scheer.com
Best Practice
Process defects
25
IDS Scheer AG
www.ids-scheer.com
26
Process Monitoring
Process Modeling
Always-on monitoring
Alerting
Root-Cause Analysis
9 t im e
5 6 7 8
1 2 3 4
Process Intelligence
P
Process
P
Performance
f
M
Managementt
IDS Scheer AG
www.ids-scheer.com
27
On demand
Reports
Dashboards
Analytics
IDS Scheer AG
www.ids-scheer.com
28
IDS Scheer AG
www.ids-scheer.com
29
ARIS Solutions
IDS Scheer AG
www.ids-scheer.com
30
ARIS Boosting
g Business
Process Performance
>> Improve business process performance and
transparency through integrated business intelligence and
process intelligence.
intelligence <<
IDS Scheer AG
www.ids-scheer.com
31
Strategy
Strategy
Command &
Control
Op
perations
IDS Scheer AG
www.ids-scheer.com
Valuation
Shareholder Value
Top-Line Growth
32