C HRIS M ORGAN

A t la nt a , Ge o r g i a 3 0 3 3 9 (4 0 4 ) 3 6 8 -0 8 4 8 c h r i s b m o r ga n @ gm a i l.c o m

SENIOR SYSTEMS ENGINEER

Information Technology
PERSONAL BRIEF
As an IT professional spanning 15 years in the industry, I have developed an extensive background working with
computer networks and communications technologies in various sectors. From small-to-large enterprise environments
as well as healthcare, education, and government, my aim has been focused in the application, desktop, and server
virtualization space on Windows and Linux-based platforms, with a strong commitment to improving productivity and
the user experience. With my skills and experience abroad, I am actively seeking a new opportunity to collaborate with
a capable team of IT professionals towards a common goal.
AREAS OF EXPERTISE

Application Delivery
Data Analysis
Datacenter Virtualization
Desktop Virtualization
Linux Server Administration
Network Security

Problem Management
Project Management
Service Design
Solutions Design
Technical Documentation
Windows Server Administration

RELEVANT EXPERIENCE
EXTRAHOP NETWORKS | SEATTLE, WASHINGTON
SOLUTIONS ARCHITECT
2014-2015
Designed and implemented ExtraHop product deployments to maximize time-to-value and ensure ongoing positive
technical outcomes.
Analyzed customer network topologies and application stacks; developed strategies to acquire high-value data
from all TCP/IP traffic, such as HTTP transactions, CIFS, Citrix ICA sessions, HL7 patient data, LDAP, and SQL
transactions.
Conducted root cause analysis of high-profile technology problems and advised customers on their resolution.
Developed customized data analysis and visualizations to monitor changing technical and business conditions in
real-time.
Career Highlights:

Assisted in the development, testing, and deployment of a Citrix solution bundle designed to enable end-toend visibility of the entire application and desktop delivery chain in a production Citrix environment.

KINETIC IT, DEPARTMENT FOR CHILD PROTECTION | PERTH, WESTERN AUSTRALIA

SYSTEMS ENGINEER
20122014
Supported and managed a VMware vSphere 5 datacenter with Operations Management consisting of approximately
500 Windows and Linux virtual machines and appliances.
Provided operational maintenance and Level 3 support for a Citrix XenApp 6.5 farm consisting of over 800 users at
branch offices across the state.
Responsible for managing the entire Active Directory environment consisting of thousands of users and computer
objects, including DNS, DHCP, Exchange, File and Print services, IIS, Group Policy Management, and PowerShell.

C HRIS M ORGAN
A t la nt a , Ge o r g i a 3 0 3 3 9 (4 0 4 ) 3 6 8 -0 8 4 8 c h r i s b m o r ga n @ gm a i l.c o m

Submitted proposals and recommendations for potential infrastructure improvements that would provide
additional value to the business.
Coordinated and implemented technical requirements for a number of ongoing application and infrastructure
projects.
Adhered to standard ITIL processes in the fulfilment and management of change orders, problem incidents, and
service requests.
Created work instructions and documentation for Level 2 administrators and Service Desk staff.
Career Highlights:

Designed and implemented the departments first XenDesktop 7.5 VDI and StoreFront solution for a planned
migration; hosted the infrastructure on Windows Server 2012 machines and deployed a collection of Windows
desktops and servers using a combination of Provisioning Services and Machine Creation Services.
Assigned as Technical Lead to a project for the design and implementation of a remote access solution using
Citrix NetScaler 10.1 for application delivery and VPN services with the use of mobile devices.
Successfully migrated and consolidated the departments XenApp server farm from standalone hosts on local
storage to a Fiber Channel SAN-connected vSphere cluster. This resulted in increased scalability, significantly
reduced disk latency across the farm, and ultimately provided a better experience for all Citrix users.
Conducted an audit of the server environment and oversaw the decommissioning of over 50 physical and
virtual servers which were either end-of-life or out-of-service.
Contributed my Linux skills to an ongoing and long-term project plan for migrating all core application and
database services hosted on Solaris systems to Red Hat Enterprise Linux.

BASSCOM PTY LTD | PERTH, WESTERN AUSTRALIA

SYSTEMS ENGINEER
20102012
Provided management, administration and ongoing support of IT and communications infrastructure for small and
medium-sized businesses.
Installed, configured and supported virtualization platforms such as Citrix XenServer and VMware vSphere.
Designed and implemented Windows server environments, Citrix XenApp, and Citrix XenDesktop.
Supported a wide-range of desktop and mobile devices including PCs, thin clients, and tablets.
Provided proactive management of IT infrastructure and services.
Career Highlights:

Lead Engineer on an on-going government contract with the Department of Commerce to provide support for
their datacenter environment.
Deployment of the first hosted XenDesktop 5 virtual desktop solution for the company with WAN acceleration.
Migration of company CRM and Managed Services platform to new and more cost-effective solutions.
Deployment of datacenter infrastructure with multi-tenant support to provide hosted Exchange and
application services to clients.

NATIONAL CORPORATE CONSULTING GROUP | PERTH, WESTERN AUSTRALIA

NETWORK ENGINEER
20092010
Developed custom client-server solutions utilizing Citrix XenServer, Windows Server 2008, and Exchange 2007.
Designed and deployed a virtual lab solution for students at public schools utilizing Microsoft Virtual PC to create
an isolated environment for students to complete their IT courses without restrictions.
Performed full audits of an organizations IT infrastructure and drafted written proposals and recommendations.

C HRIS M ORGAN
A t la nt a , Ge o r g i a 3 0 3 3 9 (4 0 4 ) 3 6 8 -0 8 4 8 c h r i s b m o r ga n @ gm a i l.c o m

Improved upon the companys internal SOE by introducing Windows 7 and new deployment technologies.
Managed and controlled an internal SharePoint database and deployed a third-party web-based document
management system using CMS tools.
Implemented an offsite backup solution internally which was later offered to clients as a service.

ST. NORBERT COLLEGE | PERTH, WESTERN AUSTRALIA

DESKTOP SUPPORT ENGINEER
2009
Involved in the deployment of a new wireless network consisting of two-dozen Cisco access points, which included
connecting clients and troubleshooting the network during the initial testing phase.
Staged and deployed approximately 150 MacBooks for staff and classroom use and joined the computers to the
Active Directory environment.
Imaged Windows workstations using Altiris deployment tools.
Fully documented and revised installation and configuration procedures.
Maintained Active Directory users and computers on a Windows Server 2008 platform.
Configured and supported applications such as Cisco VPN, Office 2007, and MYOB.
MCKESSON CORPORATION | ATLANTA, GEORGIA
SYSTEMS SUPPORT ANALYST
20052007
Remotely monitored and maintained Windows and UNIX systems.
Supported secure remote access and SAM applications such as Cisco VPN, pcAnywhere and Permeo.
Acted as the primary technical contact for managing and assigning RSA SecurID tokens for VPN access.
Liaised with major telecommunications vendors such as AT&T to setup Extranet Data Lines and troubleshoot
connectivity issues of existing lines.
Reassigned to the Citrix/Network support team to provide application support and maintenance of the Citrix
Presentation Server environment.
Provided assistance to the Network Engineers by remotely monitoring Cisco and Nortel network infrastructure and
generating reports based on analysis of log files.
CONVERGENT MEDIA SYSTEMS | ATLANTA, GEORGIA
TECHNICAL SERVICE COORDINATOR
Managed client accounts using Clarify CRM software.
Escalated complex technical issues to the Network Engineers.
Supported a wide range of communications technologies in telephony, IP networks, and satellite uplinks.

2004

THE COCA-COLA COMPANY | ATLANTA, GEORGIA

CUSTOMER ENGINEER
20002003
Initially part of a team to relocate hundreds of workstations and infrastructure from branch sites to the main
campus site in Atlanta.
Connected workstations, tested network connections, installed network printers, and provided end-user support to
relocated employees.
Staged and imaged laptop and desktop workstations with Windows 2000 and Novell NetWare client software using
new Windows 2000 deployment tools such as RIS.

C HRIS M ORGAN
A t la nt a , Ge o r g i a 3 0 3 3 9 (4 0 4 ) 3 6 8 -0 8 4 8 c h r i s b m o r ga n @ gm a i l.c o m

EDUCATION AND CERTIFICATIONS

CITRIX CERTIFIED ADMINISTRATOR, XENAPP 6.5
Dimension Data, Perth, Western Australia 2013
ITIL FOUNDATION, V3
Kinetic IT, Perth, Western Australia 2012
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR
SEEK Learning, Perth, Western Australia 2008-2009
NETWORK SECURITY SYSTEMS DIPLOMA
The Chubb Institute, Atlanta, Georgia 2003-2004
COMPUTER INFORMATION SYSTEMS
Georgia State University, Atlanta, Georgia 1999-2000
HIGH SCHOOL
Chattahoochee High School, Atlanta, Georgia 1995-1999