CARLA A.

SELMON
San Antonio, TX 78217
816-305-3773 (cell) carla@csimark.com
www.linkedin.com/in/carlaselmon
SUMMARY
Accomplished IT, Business and Web Development professional able to analyze, organize and implement projects
while providing exceptional support to all levels of staff and senior executives. Proven ability to quickly comprehend
and utilize technology to identify challenges, improve efficiency and streamline operations. Takes pride in being relied
upon to do what it takes to deliver projects on-time

Accomplished self-starter and leader with excellent multi-tasking, interpersonal and team building skills
Experienced team player who can work closely with all constituents, including the executive team, sales,
marketing, IT, operations and clients with little to no direction needed
Excellent communication skills to help maintain an efficient, organized work environment
Experienced in a variety of industries, including Construction, Real Estate, Telecom, Information Technology,
Digital Media, Banking/Wealth Management and Contact Center
EXPERIENCE

OnShore Outsourcing (Contact Center)

IT Product Specialist II (Promotion)

Promoted to a remote team member of JLLs Implementation Project Management Team, reporting to
the JLL Program Manager of Technology
Develop and onboard large SharePoint extranets and portals and complex JD Edwards
EnterpriseOne financials, along with initializing OneView project configurations
Utilizing software applications that include Oracle, MS SharePoint and ASA
Provide back-up support for transaction tracker configurations
Maintaining former responsibilities as technical analyst while training new hire to take previous role

OnShore Outsourcing (Contact Center)

OV TSC Technical Analyst

11/2014 3/2015

Job responsibilities include security administration, software troubleshooting and working closely with
client support teams to address technical issues with JLLs (Jones, Lang, LaSalle; a multi-national,
multi-cultural company) OneView CMS software platform encompassing numerous web based
applications
nd rd
Direct interaction with 2 /3 level technical teams and over 40,000 JLL users and client base
Troubleshoot moderate to complex client technology software & hardware issues
Analyze and resolve issues with access request, financial transactions, work orders, project
management and modify workflow approvals utilizing IBM SCCD insuring 95%+ SLA levels
Maintain knowledge base by documenting known issues and resolutions, procedures and application
specific information
Report issue status and resolution timeline to senior management

CSiMark, LLC (Responsive Web Design)

Owner Web Developer

03/2015 Present

1/2008 Present

Design and develop client websites utilizing Joomla CMS 2.5 and 3.0 from conceptualization stage to
implementation
Manage hosting server including email set up, database configuration and form data
Design test plans and perform validation and testing of completed websites
Create client brochures, banner ads and website graphics
Analyze website statistical data for Google SEO
Update and maintain client sites as required
Pleased clients with retention rate of over 4 years

CARLA A. SELMON
San Antonio, TX 78217
816-305-3773 (cell) carla@csimark.com
www.linkedin.com/in/carlaselmon

Popstar Networks, Inc. Digital Media Software (SaaS and Amazon AWS)
Wireless Business Implementation Manager

Senior project manager for new M2M MVNO business unit with wireless carrier partner, reporting to
CMO
Oversaw daily operations including ESN conversion, creating customer accounts, establishing price
plans and monitoring device network status
Provisioned and activated/suspended wireless devices utilizing Porthos M2M Management Software
Analyzed data usage and customer billing for accuracy in detailed Excel spreadsheets and
Salesforce CRM
Developed and implemented policy and procedures for Wireless Operations & Business Services
Group
Performed detailed data analysis and presented weekly/monthly performance analysis and reports to
senior management
Developed the initial alpha/beta test plan facilitation and worked closely with engineering, operations,
marketing and senior management to complete facilitation in less than 120 days, 2 months earlier
than scheduled

Union Bank & Trust Company (Bank Branch)

Branch Operations Manager

11/2007 2/2011

Produced complex loan documents and maintain $100M loan portfolio

Oversight for full administrative and executive support for 5 officers at private client/commercial bank
branch, including training new branch support personnel on bank products, policies and procedures
Supported banks remote client desktop product by installing and training customers at their locations
Served as first-line support for all staff regarding computer, printer/scanner, video conference, phone
system, cell phone and all technical support issues
Facilitated extensive and detailed construction draws and advances
Created monthly operations and performance reports for all officers
Collaborated with outside vendors and client representatives including attorneys, title companies,
insurance agencies, appraisers and auditors

Mariner Wealth Advisors (Financial & Retirement Plan Services)

Executive Assistant II

2/2011 12/2011

5/2006- 11/2007

Responsible for quarterly reporting utilizing Advent Axys 3.6, reporting on 1,300 custodians and
outside accounts, portfolio totaling $1 Billion
Performed extensive spreadsheet and database analysis
Designed and produced sophisticated PowerPoint presentations
Liaison to Purshe Kaplan Sterling (PKS) broker/dealer clearing house for MWA, created complicated
reports on Annuities, Futures, Variable Life, Term and Commissions
Set up and maintained client accounts, process contributions and distributions, managed change of
broker dealer requests
Analyzed returns and expense ratios producing time weighted reports, schedule 401K enrollment
meetings, quarterly/annual plan review meetings and order enrollment kits
Supported both the Chief Legal Counsel managing sophisticated M & A transactions and Accredited
Investment Fiduciary managing 401K clients
OTHER TECHNOLOGY PROFICIENCIES

Windows XP, Vista, Windows 7-10; Microsoft Word; Microsoft Excel; Microsoft Project; Microsoft Outlook; Microsoft
Visio; Microsoft Publisher; Microsoft PowerPoint; Microsoft Access; Adobe ImageReady 7.0; Adobe Photoshop;
Fireworks; QuickBooks Pro; Macromedia Dreamweaver MX; Salesforce CRM, Joomla 2.5 and 3.0