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Republic of the Philippines

Autonomous Region in Muslim Mindanao


REGIONAL HUMAN RIGHTS COMMISSION

CITIZENS CHARTER

Table of Contents

List of Forms . ii
Vision . 1
Mission .. 1
Performance Pledge . 1
Contact Information 2
List of Frontline Services .. 3
Request for Clearance of No Record of
Human Rights Violation ...

Request for Technical Assistance - Training and


Resource Person ...

Request for Data, Statistics, Information, Documents


and Reference Materials Provision . 10
Request for Investigation of Human Rights Violation .. 12
Request for the Conduct of Jail Visitation ... 15
Request for Provision of Legal and Other Assistance ... 17
Citizens Feedback System ... 19
Redress Mechanism .. 20
Automatic Extension of Licenses, Permits and Authorities ..

22

List of Forms

Application Form for RHRC Clearance / Certification...7


Request Form for Training / Technical Assistance...9
Request Form for Data, Statistics, Information, Documents
and Reference Materials Provision.11
Complainants Data Form .....14
Request Form for Jail Visitation.....16
Request Form for Legal and Other Assistance.18
Frontline Service Feedback Form ..... 21

ii

VISION
A peaceful, just and empowered Bangsamoro society that is free from fear
and want, where human rights are promoted, protected, upheld and
fulfilled for the achievement of sustainable development.

MISSION
The RHRC is an independent institution imbued with probity and
competence to promote, protect, uphold, and fulfil human rights in the
Bangsamoro by empowering communities for the progressive realization of
their rights, and ensure that those responsible comply with human rights
standards towards transformative justice, peace and development.
PERFORMANCE PLEDGE
We, the officials and employees of the Regional Human Rights
Commission, commit to:

Render effective, efficient, and quality service with utmost courtesy from
Mondays to Fridays, without noon break, from 8:00 a.m. to 5:00p.m. or
beyond, when necessary.

Immediately act and take corrective measures on your complaints upon


receipt thereof, through our public assistance and complaint desks.

Give utmost value to every citizens comments, suggestions, and needs,


including those with persons with special concern such as differently-abled,
pregnant women, senior citizens.

Help empower the public through 24/7 access to information on our


policies, programs, activities
www.rhrc.armm.gov.ph.

and

services

through

our

website,

Thoroughly comply with service standards, and provide with written


explanations or personal visitation (if necessary) for any delay or
impediment in the delivery of frontline services.

Serve with aggressiveness and enthusiasm, and offer public-friendly


service.
Upholding Human Rights, Sustaining Peace.

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Contact Information
For inquiries, you may contact us at Public Assistance/Complaints Desk:

Regional Office/ Maguindanao Provincial Office


Postal Address

1F Japan-ARMM Friendship Hall and Training Center


(JICA Building) ORG Compound, Gov. Gutierrez Avenue,
Cotabato City

Direct Line

(064) 552 0436

Fax Number

(064) 552 0436

Email-Address

rhrcarmm@gmail.com

BaSulTa Sub-Regional Office


Postal Address

306 Fernado Compound, Sta. Maria, Zamboanga City

Direct Line

(062) 955 4423

Fax Number

(062) 955 4423

Email-Address

rhrcarmm.bst@gmail.com

Lanao del Sur Provincial Office


Postal Address

2F Titanic Building, New Capitol Complex, Buadi Sacayo,


Marawi City, Lanao del Sur

Email-Address

rhrc.lds@gmail.com

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LIST OF FRONTLINE SERVICES


Request for Clearance for No Record of Human Rights Violation
Request for Technical Assistance Training and Resource Person
Request for Data, Statistics, Information, Documents and
Reference Material Provision
Request for Human Rights Violation Investigation
Request for the Conduct of Jail Visitation
Request for Legal and Other Assistance

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Frontline Service

Clients

Request for Clearance for No Record of Human


Rights Violation
Uniformed/Organic
Personnel
Military/Other Government Agencies

of

Police,

Requirements for PNP:


1. Photocopy of recent office Identification Card
2. Duly accomplished RHRC Clearance Application Form. The form can be obtained
at the Provincial Office or can be downloaded at RHRC website
www.rhrc.armm.gov.ph
3. 2 pieces passport size ID pictures in uniform with white background.
4. Duly accomplished PNP Personal Data Sheets (PDS). Please be specific if in
Maguindanao, Lanao del Sur, Basilan, Sulu or Tawi-Tawi province and indicate
the municipalities.
5. Item number 4 of RHRC Clearance Form (3 latest assignments)
6. Item number 8 of RHRC Clearance Form. Indicate the year and RHRC Provincial
Office if conducted by RHRC.
Requirements for AFP:
1. Photocopy of recent office Identification Card
2. Duly accomplished RHRC Clearance Application Form (Clearance Form). The
form can be obtained at the Provincial Office or can be downloaded at RHRC
website www.rhrc.armm.gov.ph
3. 2 pieces passport size ID pictures in uniform with white background
4. SOI (Summary of Information) - Please be specific if in Maguindanao, Lanao del
Sur, Basilan, Sulu or Tawi-Tawi and indicate the municipalities.
5. Item number 4 of RHRC Clearance Form (3 latest assignments)
6. Item number 8 of RHRC Clearance Form. Indicate the year and RHRC Provincial
Office if conducted by RHRC.
Requirements for Other Government Agencies:
1. Photocopy of recent office Identification Card
2. Duly accomplished RHRC Clearance Application Form. The form can be obtained
at obtained at the Provincial Office or can be downloaded at RHRC website
www.rhrc.armm.gov.ph
3. 2 pieces passport size ID pictures with white background
4. Duly accomplished Personal data sheets (PDS)
5. Service record

Schedule of Availability of Service

Monday to Friday, 8:00 AM to 5:00 PM, No Noon Break


During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
Total/ Maximum Duration of Process

1 working day, 5 hours and 55 minutes + travel time


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How to Avail of the Service


No.

Client Step

1.

Submit filled-up
RHRC Clearance
Application Form

2.

Agency
Action

Receive
application for
clearance
Check for
completeness
of required
documents
Receive
Inform the
information when Client when to
to claim clearance claim clearance
Verify existence
of case record
Transmit the
application for
clearance to the
Legal Division

Prepare
Clearance/Certi
fication of
pending case or
record of HRV
Sign Clearance
Record the
Clearance/Certi
fication and
Issue Control
Number
Transmit the
Clearance/Certi
ficate to the
provincial
office

:
Office/ Person
Responsible

Locati
on of
Office

Administrative Staff

Provinci
al Office

Administrative Staff

Provinci
al Office

15 minutes

Administrative Staff

Provinci
al Office

5 minutes

Head of Office

Provinci
al Office
Provinci
al Office

4 hours

Administrative Staff

Maximu
m
Duration
of Step
5 minutes

4 hours +
travel time
(Maguinda
nao: 1 day
Lanao del
Sur: 2 days
Basilan: 3
days
Sulu: 3
days
TawiTawi: 3
days)
30
minutes

Process Server, Legal


Division

Regiona
l Office

Chairperson/Commis
sioner
Records Officer

Regiona
l Office
Regiona
l Office

30
minutes
15 min

Process Server

Regiona
l Office

4 hours +
travel time
(Maguinda
nao: 1 day
Lanao del
Sur: 2 days
Basilan: 3
days
Sulu: 3
days
TawiTawi: 3
days)

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3.

Receive/Pick-up
Clearance/Certifi
cation and
acknowledged
receipt

Release
Clearance/Certi
fication

Administrative Staff

Provinci
al Office

15 min

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Upholding Human Rights,


Sustaining Peace

APPLICATION FOR

RHRC CLEARANCE/ CERTIFICATION


1
(Last Name)
2 Date of Birth:
Civil Status:

(First Name)
Place of Birth:
Spouses Name (if married):

3 Current Rank/Position:
AFP Serial No.

(Middle Name)
Sex:

Branch of Service:
PNP Badge No.

Other gov't officers/private persons/other professionals

Office ID or TIN:

Present Unit/Office Assignment:

5 Previous AFP/PNP/Other Official Assignment and Position Held:

Position/Rank

Office/Place of Assignment

Period
From

To

6 Address:
Home:

Tel/Mobile No.:
Office:

Tel/Mobile No.:

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Frontline Service

Request for Technical Assistance---Training and


Resource Person

Clients

CSOs, NGOs, Government Agencies,


and Other Organizations

Requirements

Accomplished Training/Technical Assistance Request


Form (The form can be obtained at RHRC Regional
Office or can be downloaded at RHRC website
www.rhrc.armm.gov.ph) /Letter of Request

Schedule of Availability of Service:


Monday to Friday, 8:00 AM to 5:00 PM No Noon Break
During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
Total/ Maximum Duration of Process

How to Avail of the Service

No. Client Step


1.

1 working day, 3 hours

Agency Action

Office/ Person
Responsible

Location
of Office

Submit the
Receive and
duly
evaluate request
accomplished
Request
Form/send
request letter
Act on request

Education,
Communications
and Linkages
Division (ECLD)

G/F JICA
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
30 minutes
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
2 hours
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
4 hours
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
4 hours
Bldg.,
ORG
Compound
Cotabato
City

Head of ECLD

2.

Coordinate
training
schedule

Prepare/schedule ECLD
training program

3.

Coordinate
mobilization

Mobilize
resources

ECLD

4.

Provide
logistical
support

Provide technical
assistance or
lecturer

ECLD

Maximum
Duration
of Step
30 minutes

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REQUEST FORM
Training Technical Assistance
Reference Number:

Date:

Name of Requesting Party:


Gender/Sex:

[ ] Male

_
[ ] Female

Age:

Address:

Occupation:
Organization:
Address of Organization:
Sector:[ ] Children

[ ] Women

[ ] Persons w/ Disability

[ ] Prisoners/Detainees [ ] Urban Poor

[ ] Informal Labor Sector

[ ] Internally Displaced Persons

[ ] Indigenous People

[ ] Migrant Workers

[ ] Public Labor

[ ] Private Labor

[ ] Elderly

[ ] Youth

[ ] Muslim

[ ] Peasant/Farmer/Fisherfolk
[ ] Law Enforcement

[ ] LGBT

[ ] Military

[ ] Others (Please specify)

(Please fill-up all or any of the blanks below)

Cell Phone:

Telephone:

e-mail address:

Fax:

Assistance Requested:
[ ] Training Module

[ ] Training Module Development

[ ] Reference Materials

[ ] Resource Person

[ ] Others (Please specify)

RESOURCE PERSON EXPERTISE:

[ ] Fundamentals of Human Rights

[ ] Child Rights

[ ] IHL

[ ] Womens Rights

[ ] Torture

[ ] BHRAC

[ ] Intl HR System

[ ] EJK/Enforced Disappearance

[ ] UDHR

[ ] Others (Please specify)

Received by:

Date Received:

Signature Over Printed Name

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Frontline Service :

Request for Data, Statistics, Information,


Documents and Reference Materials Provision

Clients

Individuals, CSOs, NGOs, Government Agencies and


other Organizations

Requirements

Accomplished Information, Statistics,


Documents and Reference Materials Request Form
(The form can be obtained at RHRC Regional Office
or can be downloaded at RHRC website
www.rhrc.armm.gov.ph) / Letter of Request

Schedule of Availability of Service

Monday to Friday, 8:00 AM to 5:00 PM, No Noon Break


During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
Total/ Maximum Duration of Process
How to Avail of the Service

5 hours, 15 minutes

No. Client Step

Agency
Action

Office/ Person
Responsible

Location
of Office

1.

Receive and
evaluate
request

Education,
Communications
and Linkages
Division (ECLD)

G/F JICA
Bldg.ORG
Compound,
Cotabato
City

Act on
request

Head of ECLD

Check
availability

ECLD

Release
information/
Inform
client

ECLD

G/F JICA
Bldg.ORG
Compound,
Cotabato
City
G/F JICA
Bldg.ORG
Compound,
Cotabato
City
G/F JICA
Bldg.ORG
Compound,
Cotabato
City

2.

Submit the
duly
accomplished
Request
Form/send
request letter

Receive
item/data
requested and
acknowledge
d receipt

Maximum
Duration
of Step
30 minutes

30 minutes

4 hours

15 minutes

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REQUEST FORM
Information, Statistics, Documents and Reference Materials
Reference Number:

Date:

Name of Requesting Party:


Gender/Sex: [ ] Male

_
_

[ ] Female

Age:

Address:

Occupation:
Organization:
Address of Organization:
Sector: [ ] Children

[ ] Women

[ ] Persons w/ Disability

[ ] Prisoners/Detainees [ ] Urban Poor

[ ] Informal Labor Sector

[ ] Internally Displaced Persons

[ ] Indigenous People

[ ] Migrant Workers

[ ] Public Labor

[ ] Private Labor

[ ] Elderly

[ ] Youth

[ ] Muslim

[ ] Peasant/Farmer/Fisherfolk
[ ] Law Enforcement

[ ] LGBT

[ ] Military

[ ] Others (Please specify)

(Please fill-up all or any of the blanks below)


Telephone:

Cell Phone:

Fax:

e-mail address:

Nature/Purpose of Request:
[ ] Research
[ ] Dissemination

[ ] Training
[ ] Media

[ ] Position Paper

[ ] Advisory

[ ] Policy Development
[ ] HR Report/Situationer

[ ] Others (Please specify)

Items Requested:
[ ] Poster
[ ] RHRC Guidelines & Procedures

[ ] Flyer
[ ] Position Paper

[ ] Publication
[ ] Advisory

[ ] Video

[ ] HR Report/Situationer

[ ] Others (Please specify)

Received by:

Date Received:

Released by:

Date Released:

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Frontline Service

Request for Investigation of Human Rights


Violation

Clients

Individual, CSOs, NGOs, Government


Agencies, and Other Organizations

Requirements:
1. Accomplished Complainant Form (The form can be obtained at RHRC
Provincial Offices or can be downloaded at RHRC website
www.rhrc.armm.gov.ph)
Schedule of Availability of Service :
Monday to Friday 8:00 am - 5:00 pm, No Noon Break
During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break

Total/ Maximum Duration of Process:


How to Avail of the Service
No.

1.

Client
Step
Submit
filled up
application
form

Agency Action
Receive
complaint and
record
transaction
Preliminary
Interview
verifying the
information on
the application
Report the
result of the
preliminary
interview to the
senior
investigator
Forward to the
head office the
result of
preliminary
interview with
recommendation
Act on the
request

2 hours and 20 minutes


:

Office/
Person
Responsible
Investigator
on Duty

Location of
Office

Investigator
on Duty

Provincial
Office

Provincial
Office

Maximum
Duration of
Step
5 minutes

30 minutes

Investigator
on Duty

30 minutes

Senior
Investigator

30 minutes

Head of
Office

30 minutes

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2.

Receive
notification
and
acknowledg
ed receipt

Notify the client


on the result of
the request

Head of
Office

15 minutes

13 | P a g e

Upholdi ng Human Rights,


Sustai ni ng Peace

CASE NUMBER:

RHRC FORM No: 001

COMPLAINANT'S DATA
LAST NAME

NO. OF COMPLAINANTS

FIRST NAM E

MIDDLE NAME

DATE OF BIRTH (mm/dd/yyyy)

PLACE OF BIRTH

CITIZENSHIP

GENDER/SEXUAL
ORIENTATION

CIVIL STATUS

ADDRESS

BARANGAY

M UNICIPALITY

CITY

PROVINCE

(NO.& ST.)

EDUCATIONAL ATTAINMENT

OCCUPATION

NAME EXTENSION (Jr.,Sr.)

AGE

RANK (IF ANY)

TEL NO.

RELIGION

ETHNICITY

SECTORAL
CLASSIFICATION

WHAT IS YOUR RELATIONSHIP WITH THE VICTIM ?


( )FATHER

( )SON

( ) BROTHER

( )M OTHER

( ) DAUGHTER

( ) SISTER

( ) YES

( ) NO

IS THE COM PLAINANT A M EMBER OF AFP/PNP


IF YES GIVE PARTICULARS:
BRANCH OF SERVICE

( )OTHER, SPECIFY

BADGE/SERIAL NO.
( ) PHIL. ARM Y

BATTALION/POLICE DISTRICT
(PROV'L)

( ) PHIL. AIR FORCE

( ) PHIL. NAVY

( ) PHIL. NAT'L POLICE

COM PANY/POLICE PRECINCT


(STATION)

DETACHM ENT

LOCATION

_____________________________________

__________________________________ ______ ____________________________ ___________________________

_____________________________________

__________________________________ ______ ____________________________ ___________________________

IF NO, CITE ORGANIZATION/IDEOLOGICAL AFFILIATION/S /POSITION ____________________________ _______________________________________________________


ARE YOU FILLING THE COM PLAINT IN BEHALF OF AN ORGANIZATION?

( ) YES

NAME OF ORGANIZATION

CONTACT PERSON

OFFICE ADDRESS

TELEPHONE NO.

GENERAL

COM PLAINTS/S (SPECIFY HRV CASE TYPE)

INFORM ATION

PLACE OF INCIDENT (NO.&ST.)

BARANGAY

( ) NO

M UNICIPALITY

CITY

PROVINCE

HAVE YOU FILED THE COM PLAINT IN COURTS AND/OR OTHER AGENCIES (PROSECUTOR'S/FISCAL'S
OFFICE/RTC/M TC/JAGO/COURT M ARTIAL/NAPOLCOM/PEOPLES LAW ENFORCEM ENT BOARD, ETC.)?

DATE OF INCIDENT(mm/dd/y y y y )

( )YES

( )NO

IF YES GIVE PARTICULARS:


NAME OF COURT/AGENCY

LOCATION/PLACE

DATE FILED

COURT DOCKET NO.

PRESIDING JUDGE HEARING


OFFICER

GIVE BRIEF PARTICULARS OF COM PLAINT/S:

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STATUS OF CASE

Frontline Service

Clients

Request for the Conduct of Jail


Visitation
Individuals, CSOs, NGOs, Government
Agencies, and Other Organizations

Requirements

Accomplished Jail Visitation


Request Form (The form can be
obtained at RHRC Regional Office or
can be downloaded at RHRC website
www.rhrc.armm.gov.ph) /Letter of
Request

Schedule of Availability of Service :


Monday to Friday, 8:00 AM to 5:00 PM, No Noon
Break
During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
Total/ Maximum Duration of Process :
How to Avail of the Service

2 working days and 5 hours

No.

Client Step

Agency Action

Office/
Person
Responsible

Location
of Office

1.

Submit the
duly
accomplished
Jail Visitation
Request
Form/send
letter of
request

Receive/evaluate
request

Investigator
on Duty

Provincial
Office

Prepare
administrative/
logistical
requirements
Conduct jail
visitation

Administrative
Officer

Provincial
Office

4 hours

Investigating
team leader

Provincial
Office

1 day

Prepare and submit


report
Inform client the
result of the jail visit

Investigating
team leader
Investigating
team leader

Provincial
Office
Provincial
Office

1 day

2.

3.

Coordinate
with
Investigating
team
Receive
information
regarding the
result of the
jail visit

Maximu
m
Duratio
n of
Step
30
minutes

30
minutes

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REQUEST FORM
Jail Visitation
Reference Number:

Date:

Name of Requesting Party:


Gender/Sex:

[ ] Male

[ ] Female

Age:

Address:

Organization:
Address of Organization:

(Please fill-up all or any of the blanks below)


Telephone:

Cell Phone:

Fax:

E-mail Address:

Inmate/s to be Visited:

Last Name

First Name

Middle Name

Prison Number

Jail to be Visited:
Location of Jail:

Brief description of complaint:


Inadequate food, maltreatment, sentence served, etc.)

Received by:

Date Received:
Signature Over Printed Name

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Frontline Service

Request for Provision of Legal and Other Assistance

Clients

Individuals, CSOs, NGOs

Requirements

Accomplished RHRC Request Form (The form can be


obtained at the RHRC Provincial Office or can be
downloaded at RHRC website www.rhrc.armm.gov.ph

Schedule of Availability of Service :


Monday to Friday, 8:00 AM to 5:00 PM, No Noon Break
During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
Total/ Maximum Duration of Process

How to Avail of the Service

2 hours, 45 minutes

No. Client Step

Agency Action

Office/ Person
Responsible

Location
of Office

1.

Receive request

Investigator on
Duty

Provincial
Office

Evaluate the
request and
interview client
Prepare and submit
recommendation to
the Head of Office
Act on
Recommendation
Notify client of
result of request

Investigator on
Duty

Provincial
Office

30 minutes

Senior
Investigator

Provincial
Office

1 hour

Head of
Provincial Office
Investigator on
Duty

Provincial
Office

1 hour

2.

Submit filledup RHRC


Request
Form

Receive
notification
of request
result

Duration
of Agency
Activity
5 minutes

10 minutes

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REQUEST FORM
Legal and Other Assistance
Reference Number:

Date:

Name of Requesting Party:


Gender/Sex:

[ ] Male

[ ] Female

Age:

Address:

Organization:
Address of Organization:

(Please fill-up all or any of the blanks below)


Telephone:

Cell Phone:

Fax:

E-mail Address:

Nature of Assistance Requested


[ ] Legal Assistance
[ ] Preparation of Document/s
[ ] Referral
[ ] Others, Please Specify:

Received by:

Date Received:
Signature Over Printed Name

Assisted by:

Date Assisted:
Signature Over Printed Name

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CITIZENS FEEDBACK SYSTEM


We value your opinion and want to hear what you think about the
quality of our service. We will use your feedback to improve our services.
If we havent met our commitments, we want to hear from you. Your
experience can help us improve our service to you and others. We want to
know what you like about us and any suggestions about how we could do
better.
We intend to serve you better. Please tell us how we have served you by
doing any of the following:
Talk to our Public Assistance and Complaints Desk (PACD) Officer at 1F,
Japan-ARMM Friendship Hall and Training Center, ORG Compound,
Cotabato City.
Get and fill up our simple Frontline Service Feedback Form available at
the PACD at 1F, Japan-ARMM Friendship Hall and Training Center,
ORG Compound, Cotabato City. Please drop the filled up form in our
designated box.
Send us your feedback through email (rhrcarmm@gmail.com) or fill up
the email form at our website (www.rhrc.armm.gov.ph).
Mail us at Office of the Executive Director, Regional Human Rights
Commission, 1F, Japan-ARMM Friendship Hall and Training Center,
ORG Compound, Cotabato City.

Text or Call us at 0916-768-5898 or Tel/Fax No. (064) 552-0436.

Be assured that we will act promptly on your complaints, comments and


suggestions.
We will appreciate your cooperation in helping us continuously improve
the delivery of our services to you.

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REDRESS MECHANISM

Should there be any complaint/s/grievance/s about the requested services,


please follow the simple steps:
1. Write or email us or fill up the feedback or complaint form. Please
indicate the following:
a. Your complete name and signature
b. Your complete address and contact numbers
c. Date and time of incidence
d. The specific grievance, acts or omissions committed/being
complained about where our official/employee has violated the
RHRC Performance Pledge or Service Standards as indicated in
this Charter
e. Whether you request for a preliminary investigation or suggest
corrections/improvements
2. File complaint through the following means:
a. Drop in the designated feedback/complaint box.
b. Submit to PACD or Division Head of the person being
complained of
c. Submit to the Human Resource Development Officer (HRDO)
at 2nd Floor, Japan-ARMM Friendship Hall and Training
Center, ORG Compound, Cotabato City.
3. Attend the preliminary hearing immediately if filed through PACD,
Division Head or HRDO or receive a notice of hearing on a scheduled
date if filed through RHRCs feedback/complaint box or email.
Both parties will be given a chance to explain their side either through
verbal or written explanation within 24 hours upon receipt of complaint.
4. Receive a notice or letter indicating the actions taken by RHRC on your
grievances, correcting the acts or omissions committed, or improving the
delivery of our services to the citizens thru email, fax or mail.

20 | P a g e

Republic of the Philippines


Autonomous Region in Muslim Mindanao

Regional Human Rights Commission

Upholding Human Rights,


Sustaining Peace.

FRONTLINE SERVICE FEEDBACK FORM


Frontline Services Availed:
[ ] Investigation and Monitoring

[ ] Clearance

[ ] Training Technical Assistance

[ ] Jail Visit

[ ] Legal & Other Assistance

[ ] Information, Statistics, Documents & Reference Materials Provision

How would you rate the service/s extended by the RHRC?


Promptness
[ ] Excellent

[ ] Very Satisfactory

[ ] Fair

[ ] Unsatisfactory

[ ] Satisfactory

Quality
[ ] Excellent

[ ] Very Satisfactory

[ ] Fair

[ ] Unsatisfactory

[ ] Satisfactory

Attitude of Frontline Service Employee


[ ] Courteous
[ ] Accommodating
[ ] Pleasant
[ ] Discourteous
[ ] Dishonest
[ ] Others (specify)

Do you have any complaint regarding the service/s rendered?

What do you suggest we should do to improve our services?

Clients Name (Optional):


Date:

Contact Detail:
(Please fill-up or any of the blanks below)
Telephone:

Cell Phone:

Fax:

E-mail Address:
21 | P a g e

AUTOMATIC EXTENSION OF LICENSES, PERMITS AND


AUTHORITIES
If the government office or agency fails to act on an application and/or
request for renewal of a license, permit or authority subject to renewal within
the prescribed period, said permit, license or authority shall automatically be
extended until a decision or resolution is rendered on the application for
renewal. In this instance, the applicant shall be informed prior to the
expiration of the original period that more time is required to evaluate the
application or request. No automatic extension or extension shall apply to an
expired permit, license, or authority covers activities which pose danger to
public health, public safety, public morals, or public policy including but not
limited to, national resource extraction activities.
(Rule VI, Section 6 of the Implementing Rules and Regulations of the
Republic Act No. 9485, An Act to Improve Efficiency in the Delivery of
Government Service to the Public by Reducing Bureaucratic Red Tape,
Preventing Graft and Corruption, and Providing Penalties Therefor)

APPROVED BY:

ATTY. ALGAMAR A. LATIPH


Chairperson

ALIKHAN O. ABUAT
Commissioner

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