Ann Marie Greco 315-597-4153 (H)

218 Ellsworth Road 315-576-6763 (C)

Palmyra, New York 14522 awiegan1@rochester.rr.com
STRENGTHS:
Support of LINUX, UNIX and storage system environments. Demonstrated expertise in installation,
configuration and ongoing support of IT solutions. Strong analytical skills to solve business problems
and recommend creative solutions to improve cost effectiveness, efficiency and operations. Achieved
certifications in IBM hardware and software products. Experienced project manager in multiple areas
of production and service. Proven ability to lead and manage personnel to achieve results.

CORE COMPETENCIES

• Project Management • Sales and Client Relationship

• IT Technical Support • Quality Control & Audit
• IT Solution Implementation (HW,SW) • Personnel Management

EXPERIENCE

Site Project Manager

Eastman Kodak Company, Rochester, NY 2008 – Present
Entertainment Imaging, Digital Cinema Group

• Successfully managed several $1 Million+ projects for multiple theatre chains.

• Achieved 99% on time completion of installations.
• Performed site assessment, design, and installation of digital cinema solutions, including digital
projectors, IO processors, switches and storage.
• Extensive use of LINUX scripting for creating and modifying customer specific automation files.
• Maintained strict budgetary accounting of projects to remain under cost.
• Created and implemented installation documentation for use by 3rd party installation teams.
• Customized and collaborated training for customers, 3rd party installers, and service team.
• Developed internal processes for site project management team.

Senior Product Support Specialist

A. G. Open Systems, Fairport, NY 2000 - 2007
A G Open Systems is a leading IBM Business Partner specializing in RS/6000 P-series, UNIX, AIX, and
Storage Solutions.

• Performed system engineering, design and configuration, technical support on large and small
accounts including telecommunications provider, large financial institution and state and local
government.
• Enabled clients to realize efficiencies in data management reduced TCO and improved operations
through consolidated enterprise storage environments.
• Successfully achieved four IBM technical certifications within six months of hire with no prior product
knowledge including IBM Certified AIX Support Specialist.
• Spearheaded project to design and implement UNIX system upgrade including configuration,
installation, and system test and enterprise storage systems.
• Developed and taught customized technical classes in AIX/UNIX Administration.
• Guided clients in problem determination, problem source identification and resolution.
• Working Knowledge of Microsoft office suite and Millennium 3, ERP software.
Ann Marie Greco -2- (315)576-6763

Project Manager and Service Coordinator

PSC Inc., Webster, NY (Now Datalogic, Oregon) 1998 – 2000
PSC Inc. are global providers of breakthrough data capture technology and services. Wired or wireless
solutions for retail, manufacturing, distribution, transportation, and logistics industries.

• Designed and maintained project timeline for new product development, test and production
incorporating customer requirements into completed product.
• Led project to incorporate a cycled inventory management system to provide adequate parts
availability for both in-house service personnel and field representatives.
• Maintained 99% accurate year-end service inventory.
• Recovered over $300,000.00 in lost revenue by reworking demonstration products to fill current
orders.
• Developed a manufacturing associate training handbook to achieve consistent processes and quality.
• Customized an ISO training program; internal ISO Auditor.
• Trained service personnel in SAP R/3.
Quality Auditor 1996 – 1998
• Identified systematic scanner quality problems. Recommended solution which reduced amount of
scrap by 20%.
• Co-designed, developed and implemented an automated defect management system to reduce the
amount of failure reporting time.
• Developed and trained customized defect management to quality auditors and technicians.
• Supported Quality Engineering time management study for Material Quality Control to determine
workload capacity and personnel capacity.
Assembly Technician 1994 – 1996
• Entry-level assembly position. Acquired working knowledge of Symix. Advanced to Quality Auditor.

EDUCATION
Bachelor’s Degree in Political Science – Clarion University

PROFESSIONAL CERTIFICATIONS AND EDUCATION

AVAILABLE UPON REQUEST