Gab0 4610 Service MST PDF

SureMark 4610 Printers
Hardware Service Guide for Models 2CR

and 2NR
GA27-5004-00
Hardware Service Guide for Models 2CR

and 2NR
GA27-5004-00
Note
Before using this information and the product it supports, be sure to read IBM Safety InformationRead This First,
GA27-4004. and Appendix C, Notices, on page 87.
First Edition (July, 2008)

This edition applies to IBM SureMark Printer Models 2CR and 2NR.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support/. Click Publications.
A form for readers comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
Copyright International Business Machines Corporation 2008.
US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Figures
. . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Preface . . . . . . . .
Who should read this guide
How this guide is organized
Related publications . . .
Publications accessibility .
Providing feedback . . . .
.
.
.
.
.
.
.
.
.
.
.
.
Chapter 1. Introducing the 4610

Models and features . . . . .
Warranty information . . . . .
Communication and power . . .
Locating the power button . .
Operating system requirements .
RS-232 interface . . . . . .
RS-485 interface . . . . . .
USB interface . . . . . . .
4690 OS. . . . . . . . .
Hardware requirements . . . .
Calling for service . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Models
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
.
.
.
.
.
.
.
.
.
.
.
.
2CR
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
. .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
xi
xi
xi
xi
xi
xi
and 2NR
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
1
1
3
3
5
5
5
5
6
6
6
7
Chapter 2. Removing and replacing FRUs . . . . .

Handling static-sensitive devices . . . . . . . . . .
Reviewing the FRUs and connections . . . . . . . .
Identifying the cable connections . . . . . . . .
Removing the logic card . . . . . . . . . . . .
Removing the interface card . . . . . . . . . . .
Removing the thermal printhead assembly . . . . . .
Removing the covers . . . . . . . . . . . . .
Removing the paper door . . . . . . . . . . .
Removing the ribbon door . . . . . . . . . . .
Removing the main cover . . . . . . . . . . .
Removing the flipper door (document insert cover) . .
Removing the skirt cover . . . . . . . . . . .
Removing the distribution card . . . . . . . . . .
Removing the flipper cartridge . . . . . . . . . .
Removing the thermal printhead cable . . . . . . .
Removing the impact printhead and carriage assembly .
Removing the impact printer transport . . . . . . .
Removing the transport motor . . . . . . . . . .
Removing the upper throat assembly . . . . . . . .
Removing the impact platen assembly . . . . . . .
Removing the thermal latch assembly . . . . . . .
Removing the ribbon drive assembly . . . . . . . .
Removing the document paper-feed motor and gears. .
Removing the tear bar assembly . . . . . . . . .
Removing the paper stage, rollers and lift spring . . .
Removing the thermal cutter assembly . . . . . . .
Removing the thermal paper feed motor and gear . . .
Removing the paper-out (paper-motion) sensor assembly
Copyright IBM Corp. 2008
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. 9
. 9
. 9
. 11
. 12
. 14
. 15
. 16
. 16
. 18
. 19
. 20
. 21
. 22
. 23
. 24
. 25
. 27
. 29
. 31
. 33
. 37
. 39
. 40
. 41
. 42
. 43
. 45
. 46
iii
Removing
Removing
Removing
Removing
the
the
the
the
low-paper sensor cards .

grounding strap . . . .
flipper springs and rollers
main frame assembly . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
47
49
51
51
Chapter 3. Adjusting and maintaining the

Adjusting the printhead gap . . . . . .
Using and maintaining the 4610 . . . .
Replenishing consumable supplies . .
Correctly inserting documents . . . .
Cleaning recommendations . . . . .
Clearing jams in the check flipper area .
4610
. .
. .
. .
. .
. .
. .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
53
53
55
55
62
63
66
Chapter 4. Running tests and diagnostics

Testing the 4610 . . . . . . . . . .
Firmware offline tests . . . . . . .
Understanding the Light-Path LEDs . . .
Troubleshooting . . . . . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
69
69
70
75
76
Appendix A. Product specifications

Physical dimensions . . . . . . .
Temperature and humidity limits . .
Connector pin assignments . . . .
Power supply . . . . . . . .
USB . . . . . . . . . . . .
Powered USB . . . . . . . .
RS-232 . . . . . . . . . . .
RS-485 . . . . . . . . . . .
Cash drawer . . . . . . . . .
Printing width, speed, and acoustics .
Bar codes . . . . . . . . . . .
Resident code pages . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
77
77
77
78
78
78
78
78
79
79
80
82
82
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Appendix B. Parts listing . . . . . . . . . . . . . . . . . . . . 83

How to use the FRU catalog . . . . . . . . . . . . . . . . . . . . 83
Assembly 1: Models 2CR and 2NR . . . . . . . . . . . . . . . . . 84
Appendix C. Notices . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . .
European Union EMC Directive conformance statement . .
Industry Canada Class A Emission Compliance statement .
Avis de conformit aux normes dIndustrie Canada . . .
Germany . . . . . . . . . . . . . . . . . . .
Australia and New Zealand . . . . . . . . . . . .
Chinese Class A warning statement . . . . . . . . .
Japanese power line harmonics compliance statement . .
Japanese Voluntary Control Council for Interference (VCCI)
Korean communications statement . . . . . . . . .
Taiwanese Class A warning statement . . . . . . . .
Taiwan contact information . . . . . . . . . . . . .
Cable ferrite requirement . . . . . . . . . . . . . .
Electrostatic Discharge (ESD) . . . . . . . . . . . .
Product Recycling and disposal . . . . . . . . . . . .
Battery return program . . . . . . . . . . . . . . .
For Taiwan: . . . . . . . . . . . . . . . . . .
iv
SureMark Hardware Service
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
statement
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
87
89
89
89
90
90
90
90
91
91
91
91
92
92
92
92
93
94
94
For the European

For California: .
Flat panel displays
Monitors . . . .
Trademarks . . .
Union:
. . .
. . .
. . .
. . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
94
95
95
95
95
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Part number index . . . . . . . . . . . . . . . . . . . . . . . 99
Contents
vi
Figures
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
IBM SureMark 4610 printer . . . . . . . . . . . .

USB interface card . . . . . . . . . . . . . . .
RS-485 interface card . . . . . . . . . . . . . .
RS-232 interface card . . . . . . . . . . . . . .
Power button . . . . . . . . . . . . . . . . . .
Location of serial number . . . . . . . . . . . . .
Parts review . . . . . . . . . . . . . . . . .
4610 Models 2CR and 2NR connectors . . . . . . .
Opening the paper door and ribbon door . . . . . . .
Removing the logic card . . . . . . . . . . . . .
Removing the interface card . . . . . . . . . . .
Removing the thermal printhead assembly . . . . . .
Opening the paper door . . . . . . . . . . . . .
Removing the paper door. . . . . . . . . . . . .
Removing the ribbon door . . . . . . . . . . . .
Removing the main cover . . . . . . . . . . . .
Removing the flipper door . . . . . . . . . . . .
Removing the skirt cover . . . . . . . . . . . . .
Removing the distribution card . . . . . . . . . . .
Removing the flipper cartridge . . . . . . . . . . .
Removing the thermal printhead cable . . . . . . . .
Removing the printhead assembly . . . . . . . . .
Removing the right transport shaft adjuster screw . . . .
Impact printer transport . . . . . . . . . . . . .
Left transport shaft adjuster . . . . . . . . . . . .
Removing the transport motor . . . . . . . . . . .
Lifting the frame to access the transport motor . . . . .
Locating the wear plate and the throat release button . .
Removing the upper throat assembly . . . . . . . .
Locating the flipper actuator . . . . . . . . . . . .
Impact platen and printhead with adjoining parts . . . .
Locating the platen bracket, platen spring and platen screw
Removing the e-clip . . . . . . . . . . . . . . .
Removing the impact platen . . . . . . . . . . . .
Removing the thermal latch assembly . . . . . . . .
Unhooking the spring latch . . . . . . . . . . . .
Removing the ribbon drive assembly . . . . . . . .
Removing the e-clip . . . . . . . . . . . . . . .
Removing the tear bar assembly . . . . . . . . . .
Identifying the lift spring . . . . . . . . . . . . .
Removing the rollers . . . . . . . . . . . . . .
Locating the shoulder stop . . . . . . . . . . . .
Removing the thermal paper feed motor . . . . . . .
View with paper-motion sensor assembly open . . . . .
Removing the paper-out (paper-motion) sensor assembly .
Removing the low-paper sensor . . . . . . . . . .
Removing the grounding strap from beneath the frame . .
Removing the back rollers . . . . . . . . . . . .
Adjusting the printhead gap . . . . . . . . . . . .
Inserting the printhead gap gauge . . . . . . . . .
Loosening the right-side screw . . . . . . . . . . .
Opening the paper door . . . . . . . . . . . . .
Paper roll placement . . . . . . . . . . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1
. 3
. 4
. 4
. 5
. 7
. 10
. 11
. 12
. 13
. 14
. 15
. 16
. 16
. 18
. 19
. 20
. 21
. 22
. 23
. 24
. 25
. 26
. 27
. 28
. 29
. 30
. 31
. 32
. 32
. 33
. 34
. 35
. 35
. 37
. 38
. 39
. 40
. 41
. 42
. 43
. 44
. 45
. 46
. 47
. 48
. 50
. 51
. 53
. 54
. 55
. 56
. 57
vii
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
viii
Opening the ribbon cover . . . . . . . . . . . .

Ribbon cartridge loading . . . . . . . . . . . .
Ribbon path around the printhead . . . . . . . .
Inserting checks . . . . . . . . . . . . . . .
Cleaning the MICR read head . . . . . . . . . .
Cleaning the thermal printhead. . . . . . . . . .
Removing the flipper door (lower document insert cover)
Lifting up on the thumb tab . . . . . . . . . . .
Removing the check flipper cartridge . . . . . . .
Paper feed and document feed buttons . . . . . .
Pressing the power button and the R button . . . . .
Example of the offline selection main menu . . . . .
Locating the diagnostic LEDs . . . . . . . . . .
SureMark 4610 Models 2CR and 2NR dimensions . .
Printable area of an inserted document (portrait) . . .
Printable area of an inserted document (landscape) . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
60
61
62
63
64
65
66
66
67
70
70
71
75
77
81
82
Tables
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Model feature description . . . . . . . . . . .

Warranty information . . . . . . . . . . . . .
Communication interface, rate and power source . .
Distribution card connectors . . . . . . . . . .
Specifications of supported single and multipart forms
Supported flipping specifications . . . . . . . .
Summary of the offline test menu items . . . . .
Lightpath LED conditions . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
Summary of dimensions . . . . . . . . . . .
Power supply pin designations . . . . . . . . .
USB pin designations . . . . . . . . . . . .
Powered USB pin designations . . . . . . . .
RS-232 pin designations . . . . . . . . . . .
RS-485 pin designations . . . . . . . . . . .
Cash drawer connector pin designations . . . . .
Station characteristics . . . . . . . . . . . .
Sound characteristics . . . . . . . . . . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. . . .
. 2
. 3
. 4
. 11
. 59
. 59
. 71
. 75
. 76
. 77
. 78
. 78
. 78
. 78
. 79
. 80
. 80
. 80
ix
Preface
This manual provides problem determination and testing information and a parts
listing of field-replaceable units (FRUs) for the IBM SureMark printers.
Who should read this guide

This manual is intended for use by trained service representatives.
How this guide is organized

This publication is organized as follows:
v Chapter 1, Introducing the 4610 Models 2CR and 2NR, on page 1 provides an
overview of the 4610 Models 2CR and 2NR.
v Chapter 2, Removing and replacing FRUs, on page 9 describes how to remove
and replace the field replacement units (FRUs).
v Chapter 3, Adjusting and maintaining the 4610, on page 53 describes how to
adjust the printhead, replace replenishable supplies, and remove paper jams.
v Chapter 4, Running tests and diagnostics, on page 69 describes the offline
tests, information for troubleshooting and running diagnostics procedures.
v Appendix A, Product specifications, on page 77 contains technical information
about the IBM 4610 Models 2CR and 2NR, such as physical dimensions, and
station characteristics.
v Appendix B, Parts listing, on page 83 lists the FRUs by part number.
Related publications
v
v
v
v
v
v
v
v
v
IBM SureMark Printers: User's Guide for Models 2CR and 2NR, GA27-5003
IBM SureMark Printers: firmware update diskettes
IBM SureMark Printers: Fonts and Logos Utility Diskette
IBM Safety InformationRead This First, GA27-4004
IBM SurePOS 700 Series: Hardware Service Guide, GA27-0363
IBM SurePOS 700 Series: Options and I/0 Devices Service Guide, SY27-0392
IBM SurePOS 700 Series: System Reference, SA27-4224
IBM SurePOS 500 Series: System Reference, SA27-4255
POSS Programming Reference and Users Guide, SC30-3560
SureMark publications are available on the Internet as PDF files. See the RSS web
site at www.ibm.com/solutions/retail/store/support/ for more information.
Publications accessibility
The softcopy version of this guide and other related publications are accessibility
enabled.
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
xi
v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click

Publications. Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
v Print and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include a reference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
xii
Chapter 1. Introducing the 4610 Models 2CR and 2NR

The IBM SureMark printer Models 2CR and 2NR are dual-station printers consisting
of a high-speed thermal station and an impact station for printing inserted
documents. The Models 2CR and 2NR are designed for ease of service. Along with
the other customer-replaceable parts, the customer can now replace the interface
card, logic card, and thermal printhead.
Figure 1. IBM SureMark 4610 printer
Models and features

The IBM 4610 Models 2CR and 2NR provide:
v Easy paper loading
v Easy-to-load ribbon cartridge
v Fast, quiet receipt printing
v High speed thermal station printing
v High-speed document flipper (Model 2CR)
v Enhanced system management sensors
Paper present
Low-paper sensing
Paper motion/jams
Cutter health
Printhead status
Printer usage statistics:
- MICR reads (Model 2CR)
- Document printing
- Characters printed
- Checks flipped (Model 2CR)
v Quieter paper cutter
v USB, RS-232 and RS-485 interfaces
Introducing 4610 Models 2CR and 2NR

v 3 MB flash memory for storing messages, logos, code pages, and electronic
journal data
v DBCS thermal font - 24x24 matrix
v DBCS impact font - 9x16 or 16x16 matrix
v MICR (Model 2CR)
v Bar code generation
v Downloadable fonts and code pages
v Downloadable microcode
v Small footprint
v Single-pass handling of checks
Table 1. Model feature description
Features
2CR
2NR
Cash receipt/document insert

Print speed
Thermal/Impact
80 lps thermal, 4.7 lps narrow format, 4.1 lps wide format for
Impact (8lpi)
Usage data
User defined fonts - including
proportional fonts
Yes
Scalable fonts up to 8X
Journal station
No
Single pass MICR, check

franking, flipping, printing
MICR reading
No
Yes
Check insert station
Yes
Document insert station

Document insert print width
83.0 mm
Document insert form width
50 mm minimum
Document flipper form width
102 mm maximum
80 mm minimum
N/A
Document flipper form length
223 mm maximum
65 mm minimum
N/A
Multipart form
Barcode printing
Receipt paper loading
Receipt paper cutter
Receipt tear bar
Receipt paper width
Print fonts (CPI)
Yes
Drop and load
Standard
80 mm
12, 15, 17, 20
Rotate print (line by line)
Yes
DBCS thermal font - 24x24

matrix
Yes
DBCS impact font - 9x16 or

16x16 matrix
Yes
Warranty information
Table 2 shows the warranty information for each printer model.
Table 2. Warranty information
Model type
Description
Warranty
service
2NR, 2CR
RS-232, RS-485, or USB interfaces

Pearl white or iron gray covers
IOR 24x7
Note: IOR 24x7 is IBM on-site repair 24 hours times seven days per week.
Communication and power

An interface card provides communication with the SureMark printers Models 2CR
and 2NR to the system unit. Select the card for your type of communication: the
RS485, RS-232, or USB.
Figure 2. USB interface card.

A
Cash drawer
B
Power supply
C
Powered USB
D
Standard USB
Figure 3. RS-485 interface card.

E
Cash drawer
F
RS-485
Figure 4. RS-232 interface card.

G
Cash drawer
H
Power supply
I
RS-232
Table 3. Communication interface, rate and power source
Device
Description
RS-232
9.6K - 115.2K (selectable using

Separate power supply
offline or online configuration) Baud
rate
RS-485
IBM proprietary
System unit input voltage +38 V or

+24 V (Japan only)
USB
USB is 2.0 Compliant Full Speed

HID; Bulk transfers at 12 Mbps
(Mega bits per second)
System unit input voltage (+24 V);

power supply if standard USB
connector is used
Power
Locating the power button

The power button (P in Figure 5) for the 4610 Models 2CR and 2NR is located
under the paper door. A removable cover is provided over the power button.
Figure 5. Power button
Operating system requirements

Drivers can be downloaded from the Retail Store Solutions Web site at
www.ibm.com/solutions/retail/store/support/.
RS-232 interface
The RS-232 interface supports systems with the following operating systems:
v Windows XP Professional with the 4610 Native Windows Driver (NWD)
v Novell Linux Point of Service (NLPOS)
v IBM Retail Environment for SUSE Linux
v Windows XP Professional with OPOS and JavaPOS support from UPOS 1.96 or
later
v Windows Vista with OPOS and JavaPOS support from UPOS 1.96 or later
RS-485 interface
The RS-485 interface supports systems with the following operating systems:
v 4690 Operating System Version V4R2, V5R1, V5R2 DBCS font download
support included.
v Novell Linux Point of Service
v IBM PC DOS 2000 or later with POSS for DOS V1.60(b) plus delta package
160(D), or later
later
USB interface
The USB interface supports systems with the following operating systems:
v 4690 OS V2R3, which includes JavaPOS 1.4
v Windows XP Professional supported through 4610 NWD
v Novell Linux Point of Service
later
4690 OS
Customers must be at these application levels (or higher) when running the 4690
OS:
Application Name
Note: Some of these applications will only
support the printers if they are set in TI3/4
compatibility mode.
Product
Number
Maintenance Level
IBM SUREPOS Application Client/Server

Environment for 4690 OS
5745-C44
N/A
IBM Chain Drug Sales Application
5669-212
9701 with PRPQ 5799-QYP
IBM 4680/4690 General Sales Application
5696-546
9701 with APAR IR33229 and

PRPQ 5799-QYN
IBM 4680/4690 Supermarket Application
5696-536
9701 with APAR IR33228 plus

PRPQ 5799-QYL
StoreFlow
See note 1
Release 1.4
Notes:
1. 4690 Terminal Services for Windows NT is required when you use Windows NT 4.0 or
Windows 2000 as the primary operating system with this 4690 application.
Hardware requirements
SureMark printers work with the following systems:
v IBM 4694 systems
v IBM 4695 systems (RS-232 connection only and with power supply)
v PC or other store controller with an RS-232 or USB port
v SurePOS 100 Series systems
v IBM Self Checkout solution
Calling for service

The serial number and model number (S in Figure 6) are located beside the
flipper door.
Figure 6. Location of serial number
Chapter 2. Removing and replacing FRUs

This section contains the FRU removal and replacement procedures for SureMark
4610 Models 2CR and 2NR.
Notes:
1. Before you perform any removal and replacement procedures, see Handling
static-sensitive devices.
2. Locate the machine serial number. See Figure 6 on page 7.
3. Switch OFF the power to the SureMark 4610. Unplug the power cord from the
external power source.
Handling static-sensitive devices

Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static protective bags until you
are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and possibly damage the
device.
v While the device is contained in its anti-static bag, touch it and your finger to an
unpainted metal part of the system unit for at least 2 seconds. (This action
removes static electricity from the package and from your body.)
v Remove the device from its package and install it directly into your system,
without putting it down. If it is necessary to put the device down, place it onto its
static-protective bag. (If your device is an adapter, place it component side up.)
Do not place the device onto the cover of the system or onto a metal table.
v Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
Reviewing the FRUs and connections

Review Figure 7 on page 10 to become familiar with the FRU names and location.
Removing and replacing FRUs
Paper Door
Main Cover
Thermal Cutter Assembly
Document Paper Feed Motor

and Gears
Platen Assembly
Tear Bar
Thermal Latch
Assembly
Transport shaft and adjusters
Thermal Printhead
Paper Out Sensor
Logic Card
Paper Stage
Lift Spring
Thermal Paper
Feed Motor and Gear
Printhead Cartridge Assembly
Upper Throat
Assembly
Paper Feed
Rollers
Flipper Rollers
Low Paper
Sensor
Distribution Card
Main Frame Assembly

Transport Motor
Flipper Door
Ribbon Door
Flipper
Cartridge
Ribbon Drive Assembly
Base Frame
Skirt Cover
Grounding Strip
Interface Card
Figure 7. Parts review
10
Identifying the cable connections

B
F
J
Figure 8. 4610 Models 2CR and 2NR connectors

Table 4. Distribution card connectors. Refer to Figure 8.
Location:
Connector:
A
MICR
B
Flipper motor, transport motor, and ribbon motor
C
Top cover cutter and sensors
D
Thermal paper-feed motor
E
Document paper sensor and receipt paper out sensor
F
Document paper-feed motor
G
Thermal printhead
H
Low-paper sensor
I
Reserved for future use
J
Interface card
K
Impact printhead
Note: To access the distribution card, you must remove the skirt cover. See
Removing the skirt cover on page 21.
11
Removing the logic card

Note: This part is a customer replaceable unit.
Attention: Printer should be powered off. The following ESD handling procedure
is recommended: You should touch the metal on the printer frame with the back of
your hand before making contact with the printer. Also, see Electrostatic Discharge
(ESD) on page 92.
Follow these steps to remove and replace the logic card:
Figure 9. Opening the paper door and ribbon door
1.
2.
3.
4.
12
Turn off the power to the 4610.

Open the paper door by pressing the blue release button (A in Figure 9).
As shown in Figure 9, open the ribbon door (B) by pulling downward.
Remove the ribbon. See Replacing the ribbon on page 59
Figure 10. Removing the logic card
5. Release the blue locking lever by lifting upward (C in Figure 10) and then lift
out the logic card (D).
To replace, reverse these procedures.
After replacing the logic card, a message might print. For more information, see
Changing the interface card or logic card on page 72.
13
Removing the interface card

The interface card is a customer replaceable unit.
1. Disconnect all power from the 4610.
Figure 11. Removing the interface card
2. As shown in Figure 11, place the printer unit on one side.

3. Press to release the latch (C) and remove the interface card.
To replace,
v Align the bottom of the interface card to the slot on the base of the printer and
press to secure the latch.
After replacing the interface card, an message might print. For more information,
see Changing the interface card or logic card on page 72.
14
Removing the thermal printhead assembly

Note: This part is a customer replaceable unit.
Attention: Printer should be powered off. The following ESD handling procedure
is recommended: You should touch the metal on the printer frame with the back of
your hand before allowing the printhead to make contact with the printer. Also, see
Electrostatic Discharge (ESD) on page 92.
Follow these procedures to install the thermal printhead assembly:
1. Open the paper door by pressing the blue release button (see Figure 9 on page
12).
Figure 12. Removing the thermal printhead assembly
2. See Figure 12. Open the paper-motion/paper-out sensor (1) by grasping the
edge and pulling downward.
3. See 2 and press downward on the thermal printhead assembly (indicated with
a blue touchpoint).
4. Lift the printhead assembly outward (3) to remove.
Note: When you replace the thermal printhead, run the offline test to reset the
statistics. See Firmware offline tests on page 70.
15
Removing the covers

This section describes how to remove the covers.
Removing the paper door

The paper door is a customer-replaceable part. Follow these step to remove the
paper door:
Figure 13. Opening the paper door
1. Open the paper door: Press and release the blue release button (P in
Figure 13).
U
Figure 14. Removing the paper door
2. See Figure 14. Press outward on either side of the tabs (U in Figure 14) and
slightly slide the cover down along the back of the printer to remove.
16

To replace,
1. Align the tab with the slots in the paper cover on the right side and then the left
side.
2. Slide upward to snap the door into position.
17
Removing the ribbon door

The ribbon door is a customer-replaceable part. Follow these steps to remove the
ribbon door:
1. Open the ribbon door.
Figure 15. Removing the ribbon door
2. See Figure 15. Slightly push the middle tab (F) towards the back of the printer
and slide the door to the left to remove.
To replace,
1. Reverse these procedures, making sure that you align the posts with the slots.
18
Removing the main cover

Follow these steps to remove the main cover:
1. Remove the paper door. See Removing the paper door on page 16
2. Remove the ribbon door. See Removing the ribbon door on page 18.
A
Figure 16. Removing the main cover
3. Make sure that the thermal cutter assembly is in the closed position as shown in
picture 1 of Figure 16.
4. Push the cover (A) to the left near the open paper door button and then lift
outward on the left side (B ) of the main cover.
5. After unlocking the covers at these points, gently lift outward on the right cover
frame (C).
6. If necessary, repeat step 4 until the cover is no longer attached to the unit.
7. See picture 2, Figure 16 and lift the entire cover upward and off the unit.
To replace, follow these steps.
1. Place the thermal cutter assembly in an open position by pressing the paper
door release button.
2. Place the main cover on the unit, aligning the features at the rear of the printer
first. Then, align the cover around the paper release button.
3. Secure the left and right snap.
4. Repeat the previous steps until the cover is secured around the unit.
5. Replace the ribbon door and the paper door.
19
Removing the flipper door (document insert cover)

The flipper door is a customer-replaceable part. Follow these steps to remove the
flipper door
1. Lift up the left front corner of the flipper door (document insert cover).
Figure 17. Removing the flipper door
2. Pull the cover from the printer.
20
Removing the skirt cover

The skirt cover is a customer-replaceable part. Follow these steps to remove the
skirt cover:
1. Remove the interface card as described in Removing the interface card on
page 14:
2. Remove the flipper door. See Removing the flipper door (document insert
cover) on page 20.
Figure 18. Removing the skirt cover
3. Turn the printer on one side. Press outward on the tabs (see Figure 18) on the
bottom skirt cover and lift to remove.
To replace, reverse these procedures, installing the rear of the cover first.
21
Removing the distribution card

Follow these steps to remove the distribution card:
1. Remove the interface card as described in Removing the interface card on
page 14.
2. Remove the logic card as described in Removing the logic card on page 12
3. Follow the steps in Removing the skirt cover on page 21, to remove the skirt
cover.
4. Turn the printer on its side and remove all cables from the distribution card.
Figure 19. Removing the distribution card
5. Press the tabs (R in Figure 19) inward on either side of the card and slide the
card forward to remove.
To replace, reverse these steps.
22
Removing the flipper cartridge

The flipper cartridge is a customer-replaceable part. Follow these steps to remove
the flipper cartridge:
2
Figure 20. Removing the flipper cartridge
1. Remove the flipper door as described in Removing the flipper door (document
insert cover) on page 20
2. See picture 1 in Figure 20. Lift up the tab on the left side of the flipper cartridge
(with a blue label).
3. As shown in picture 2, remove the check flipper cartridge from the printer.
23
Removing the thermal printhead cable

Follow these steps to remove the thermal printhead cable:
1. Remove the logic card. See Removing the logic card on page 12.
2. Remove the interface card. See Removing the interface card on page 14.
3. Remove all of the covers. See Removing the covers on page 16,
4. Remove the thermal printhead as described in Removing the thermal printhead
assembly on page 15.
6mm
(.24 in)
N
Figure 21. Removing the thermal printhead cable
5. See Figure 21. Remove the two screws (N) holding the thermal cable clamp.
6. Disconnect the thermal printhead cable from the distribution card. See
Identifying the cable connections on page 11, if necessary.
7. Pull the cable out from the printer.
Notes:
1. The replacement part has a layer of double-sided tape. Remove the backing
from the tape before installing.
2. Locate the cable so that it extends 6 mm (.24 in.) above the top of the clamp.
24
Removing the impact printhead and carriage assembly

Follow these steps to remove the printhead and carriage assembly:
1. Remove the logic card. See Removing the logic card on page 12.
3. Remove all of the covers. See Removing the covers on page 16.
4. If installed, remove the ribbon cartridge.
5. Disconnect the impact printhead cable from the distribution card.
A
Figure 22. Removing the printhead assembly
6. Remove the screw (A in Figure 22) holding the left transport shaft adjuster
and spring to the transport shaft.
Note: To replace correctly, notice how the spring is held into place by the
transport shaft adjuster
25
K
Figure 23. Removing the right transport shaft adjuster screw
7. Loosen the screw (K in Figure 23) on the top right side to loosen the right
transport shaft adjuster.
8. Disconnect the carriage timing belt (B in Figure 31 on page 33) from the
pulley by lifting outward and upward on one side of the belt.
9. Slide the transport shaft (F in Figure 31 on page 33) from the printhead
assembly.
10. The printhead and carriage assembly can then be lifted from the unit.
11. An adhesive holds the cable to the frame, so you will need to pull the cable
where it is attached to the frame. Then pull the cable up from the distribution
card through the printer to remove.
To
1.
2.
3.
4.
replace,
Replace the printhead and carriage assembly into the frame.
To locate the new cable, position the carriage at its full left position.
Make sure that the loop in the cable just touches the left frame wall
Secure the cable by removing the adhesive release liner and pressing the cable
to the frame.
Note: Check that the cable does not rub against other parts as the carriage is
moved from left to right.
5. Go to step 8 above, and reverse these procedures.
6. Adjust the printhead gap. See Adjusting the printhead gap on page 53.
7. Reset the printhead statistics by running the IBM diagnostics tool. See
Chapter 4, Running tests and diagnostics, on page 69.
26
Removing the impact printer transport

Figure 24 shows the components of the impact printer transport.
Figure 24. Impact printer transport.

L
Transport shaft
M
Belt tensioner spring
N
Belt tensioner assembly
O
Carriage timing belt
This assembly consists of the belt tensioner assembly, the belt tensioner spring, the
carriage timing belt and the transport shaft and adjusters.
Follow these steps to remove the impact printer transport:
1. Open the ribbon door. If a ribbon cartridge is installed, remove it by lifting it
straight upward.
2. Disconnect the carriage timing belt from the pulley by lifting outward and upward
on one side of the belt.
3. Using the spring hook, remove the belt tensioner spring (M in the Figure 24).
4. Lift out and remove the belt tensioner assembly.
5. Remove the transport shaft as follows:
27
A
Figure 25. Left transport shaft adjuster
a. Loosen the screw (A in Figure 25) holding the left transport shaft adjuster
and spring to the transport shaft. Remove the adjuster and spring.
b. Remove the screw on the top right side to loosen the right transport shaft
adjuster and spring (K in Figure 23 on page 26.
6. Slide the transport shaft from the printhead assembly.
7. Remove the right transport shaft adjuster and spring.
8. Remove the carriage timing belt (O in Figure 24 on page 27) from the impact
printhead carriage.
To replace, reverse the above steps and follow these instructions:
Notes:
1. Apply a small amount of silicone oil to the transport shaft. With a clean cloth or
wipe, rub the oil the entire length of the transport shaft.
2. Follow the procedures to adjust the printhead gap. See Adjusting the printhead
gap on page 53.
28
Removing the transport motor

Follow these steps to remove the transport motor:
1. Follow the procedures to remove all of the covers. See Removing the covers
on page 16,
2. Remove the ribbon drive assembly as described in Removing the ribbon drive
assembly on page 39.
3. Remove the transport shaft (L in Figure 24 on page 27) as follows:
a. Loosen the screw (A in Figure 22 on page 25) holding the left transport
shaft adjuster and spring to the transport shaft. To replace correctly, note
how the spring is held into place by the transport shaft adjuster.
b. Loosen the screw on the top right side to loosen the right transport shaft
adjuster. See K in Figure 23 on page 26. Note: Since the left transport
shaft adjuster will be very loose; remove and set this part and the spring
aside
c. Disconnect the carriage timing belt (O in Figure 24 on page 27) from the
pulley by lifting outward and upward on one side of the belt.
d. Slide the transport shaft from the printhead assembly.
Figure 26. Removing the transport motor
4. As shown in Figure 26, remove the two screws (S in Figure 26) holding the
transport motor assembly to the housing.
5. From the side of the 4610, unplug the cable connected to the transport motor.
6. Open the thermal cutter assembly to an upright position.
29
M
Figure 27. Lifting the frame to access the transport motor
7. As shown in Figure 27, lift the frame from the base; the transport motor (M)
will drop down from beneath the frame.
8. Remove the motor from the unit.
Note: After you replace the transport motor, follow the procedures to adjust the
printhead gap. See Adjusting the printhead gap on page 53.
30
Removing the upper throat assembly

Follow these steps:
1. Follow the procedures in Removing the ribbon door on page 18.
2. Remove the flipper door. See Removing the flipper door (document insert
cover) on page 20
A
Figure 28. Locating the wear plate and the throat release button
3. Pushing the impact platen back, lift out the wear plate (B in Figure 28) and set
it aside.
4. See Figure 29 on page 32. Using a screwdriver, press downward on the throat
release button (A in Figure 28). Push the assembly to the left and it will drop
downward.
31
A1
A2
Figure 29. Removing the upper throat assembly
5. While pushing the impact platen back, fit the flipper actuator lever down through
the space in the frame (A1 in Figure 29). Move the upper throat assembly
down and out the front of the printer (A2).
Figure 30. Locating the flipper actuator
32

6. To replace, align the flipper actuator lever through the opening in the frame and
snap the upper throat into place. Be sure to align the flipper actuator lever
under the flipper actuator (see T in Figure 30 on page 32).
7. Replace the wear plate.
Removing the impact platen assembly

To remove the impact platen assembly (C in Figure 31), follow these procedures:
D
B
E
A
Figure 31. Impact platen and printhead with adjoining parts.

A
Left transport adjuster spring
B
Carriage timing belt
C
Impact platen assembly
D
Impact printhead assembly
E
Wear plate
F
Transport shaft
1. Follow the steps to remove the logic card (Removing the logic card on page
12).
2. Except for the skirt cover, follow the procedures to remove all of the covers.
See Removing the covers on page 16,
3. Remove the flipper door. See Figure 60 on page 66.
4. For Model 2CR:
a. Remove the interface card. See Removing the interface card on page 14.
b. Remove the skirt cover (see Removing the skirt cover on page 21.)
c. Disconnect the MICR cable from the distribution card. See Identifying the
cable connections on page 11.
33

5. Unplug the document sensor cable, which is located next to the document
motor (on the right side behind the impact platen).
6. Pushing the impact platen back, remove the wear plate (B in Figure 28 on
page 31 ) and set it aside.
O
Figure 32. Locating the platen bracket, platen spring and platen screw.
L
Platen bracket
M
Platen spring
O
Platen screw
7. See Figure 32. Remove the screw (O) from the impact platen.
8. Remove the impact platen bracket (L), and the tensioner spring (M.
34
Figure 33. Removing the e-clip
9. Remove the e-clip (S in Figure 33).

10. Pull off the gear.
11. To unlock the impact platen, rotate the pin on the right end of the platen shaft
to match the slots on the frame.
Figure 34. Removing the impact platen
12. Slide the impact platen (A in Figure 34) to the left of the unit to remove.
13. Pull the cables through the spaces on the unit to remove.
35

Note: After you replace the impact platen assembly, follow the procedures to adjust
the printhead gap. See Adjusting the printhead gap on page 53.
36
Removing the thermal latch assembly

Note: This procedure requires the spring hook tool.
1. Except for the skirt cover, follow the procedures to remove all of the covers. See
Removing the covers on page 16,
2. Remove the platen. See Removing the impact platen assembly on page 33.
Figure 35. Removing the thermal latch assembly
3. See A in Figure 35. Lift to remove the blue latch button.
37
Figure 36. Unhooking the spring latch
4. Remove the two springs (A in Figure 36) on either side of the thermal latch
assembly using the spring hook tool.
5. Pull the latch toward the front of the printer to remove.
38
Removing the ribbon drive assembly

Follow these procedures to remove the ribbon drive assembly:
1. Remove all covers. See Removing the covers on page 16
T
Figure 37. Removing the ribbon drive assembly
2. Squeeze the tabs on either side of the ribbon drive assembly (T in Figure 37)
to unlock the assembly from the housing.
3. To remove, tilt and rotate the ribbon drive assembly out from the frame.
4. Disconnect the cable from the ribbon drive assembly and remove.
39
Removing the document paper-feed motor and gears

Follow these steps:
12) and interface card (Removing the interface card on page 14).
on page 16,
3. Unplug the document feed motor cable from the distribution card. See
Identifying the cable connections on page 11.
N
L
Figure 38. Removing the e-clip
4. Remove the e-clip (L in Figure 38) and small gear.

5. Remove the e-clip from the large gear (M in Figure 38).
6. Raise the thermal cutter assembly to the fully open position. Raise the rear of
the frame slightly and then remove the large gear.
7. Remove the document feed motor by unscrewing the screw (N in Figure 38)
and lifting the motor straight up.
40
Removing the tear bar assembly

Follow these steps to remove the tear bar assembly:
1. Follow the procedures to remove all of the covers (except the skirt cover). See
Figure 39. Removing the tear bar assembly
2. As shown in Figure 39, place the thermal cutter assembly in an open position.
3. Lift out the tear bar assembly (B in Figure 39).
41
Removing the paper stage, rollers and lift spring

Follow these procedures:
1. Except for the skirt cover, remove all covers. See Removing the covers on
page 16.
Figure 40. Identifying the lift spring
CAUTION:
Use care when removing a loaded spring.
2. Unhook and remove the lift spring first from the post on the base and then from
the thermal cutter assembly.
3. Open the thermal cutter assembly so that it is in an upright position. See
Figure 27 on page 30.
4. Rotate the thermal cutter assembly back to locate the shoulder stop (see
Figure 42 on page 44) on the paper stage. Push the paper stage towards the
rear of the printer to disengage from the stop.
5. Continue to rotate the thermal cutter assembly backward to unhook the paper
stage arms and remove.
42
Figure 41. Removing the rollers
Removing the receipt rollers

6. Reach inside the paper bucket and lift out the rollers (R in Figure 41).
Note: These rollers can be removed without removing any other parts.
Removing the thermal cutter assembly

Follow these steps:
12) and interface card (Removing the interface card on page 14).
on page 16,
3. Unplug the cable from the distribution card. See Identifying the cable
connections on page 11.
4. Open the thermal cutter assembly.
5. CAUTION:
Use care when removing a loaded spring.
Unhook and remove the lift spring (first from the post) and then lift the spring
from the thermal cutter assembly and base.
43
Figure 42. Locating the shoulder stop
6. Rotate the thermal cutter assembly backward to locate the shoulder stop (A in
Figure 42) on the paper stage. Push the paper stage (B) towards the rear of
the printer to disengage from the stop.
7. Rotate the thermal cutter assembly further backward to unhook the paper stage
arms.
8. Pull out the thermal cutter assembly
44
Removing the thermal paper feed motor and gear

Follow these steps:
12).
Figure 43. Removing the thermal paper feed motor
3. Open the thermal cutter assembly.

4. Remove the screw (J in Figure 43) holding the thermal paper feed motor.
45

5.
6.
7.
8.
9.
Rotate the motor (I) to the right to remove.

Unplug the motor from the connector (H ).
Remove the e-clip holding the gear.
Lift out the gear (K).
Note: A damaged thermal paper feed motor can cause damage to the logic card.
Replacement of the logic card might be needed.
Removing the paper-out (paper-motion) sensor assembly

The paper-out (paper-motion) sensor assembly is a customer-replaceable part.
Follow these steps to remove the paper-out (paper-motion) sensor assembly:
1. Open the paper door by pressing the blue release latch.
Figure 44. View with paper-motion sensor assembly open
2. Flip down the paper-motion sensor assembly cover. See Figure 44.
46
C
S
Figure 45. Removing the paper-out (paper-motion) sensor assembly
3. As shown in Figure 45, push the paper-out sensor assembly (S) to the side.
4. See location C. Unplug the cable from the paper-out sensor and remove.
Removing the low-paper sensor cards

Follow these steps to remove the low-paper sensor cards:
2. Follow the procedures to remove the skirt cover. See Removing the skirt cover
on page 21.
47
A
B
Figure 46. Removing the low-paper sensor
3. Placing the printer on the side, remove the cable (A in Figure 46) from the
channel in the base.
4. Then gently bend the low-paper sensor cards (B) and rotate upward to
remove.
5. Unplug the low-paper sensor cable from the distribution card. See Identifying
the cable connections on page 11.
6. Lift out the low-paper sensor cards.
48
Removing the grounding strap

Follow these steps to remove the grounding strap:
1. Follow the procedures to remove the interface card. See Removing the
interface card on page 14.
49
G
Figure 47. Removing the grounding strap from beneath the frame
3. See Figure 47, top picture. Unlatch the grounding strap from the top of the rib
on the base.
4. Pull the grounding strap (see bottom picture) from beneath printer.
5. To replace, reverse these procedures, matching the grounding strap tabs with
the slots on the unit.
50
Removing the flipper springs and rollers

Follow these steps to remove the flipper springs and rollers:
on page 16,
2. With the thermal cutter assembly in the open position, lift the frame off the base.
3. Remove the front set of rollers by pulling out the spring.
A
Figure 48. Removing the back rollers
4. Turn the printer over and remove the back set of rollers (A in Figure 48) by
pulling out the spring.
Removing the main frame assembly

To remove the main frame assembly, follow the procedures in this section to
remove all of the field replacement parts.
51
52
Chapter 3. Adjusting and maintaining the 4610

Adjusting the printhead gap . . . . .
Using and maintaining the 4610 . . .
Replenishing consumable supplies .
Loading and replacing the paper roll
Installing large paper rolls . . . .
Replacing the ribbon . . . . . .
Correctly inserting documents . . .
Cleaning recommendations . . . .
Cleaning the MICR read head . .
Cleaning the thermal printhead . .
Clearing jams in the check flipper area
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
53
55
55
56
59
59
62
63
63
65
66
This section provides instructions on adjusting and maintaining your printer.
Adjusting the printhead gap

Note: A standard gauge tool is required for this procedure.
Follow these steps to adjust the printhead gap:
1. Open the ribbon cover.
2. Remove the ribbon and move the printhead assembly to the left side of the
printer.
A
Figure 49. Adjusting the printhead gap
53
Adjusting and maintaining the 4610

3. Loosen the screw (A in Figure 49 on page 53) on the left side of the printer.
Figure 50. Inserting the printhead gap gauge
4. Pull the printhead carriage towards you and insert the 0.9 mm gauge (see A
in Figure 50) between the printhead and the impact platen.
5. While keeping the gauge in this position, release the printhead carriage.
6. Tighten the screw and remove the gauge.
7. Move the printhead carriage to the right margin position.
54
K
Figure 51. Loosening the right-side screw
8. Loosen the screw (K in Figure 51) on the right side.

9. Pull the printhead carriage towards you and insert the 0.9 mm gauge (see
Figure 50 on page 54) between the printhead and the impact platen.
10. While keeping the gauge in this position, release the printhead carriage.
11. Tighten the screw and remove the gauge.
12. Apply a small amount of an appropriate sealant (such as nail polish, a sealant
from Glyptal, Inc., or other sealant) to each screw.
13. Replace the ribbon and close the ribbon cover.
Using and maintaining the 4610

This section contains information about the proper use and maintenance of the
4610 Models 2CR and 2NR. For detailed technical information, see Appendix A,
Product specifications, on page 77.
Note: All covers must be installed on the SureMark printer during operation.
Replenishing consumable supplies

You are responsible for replenishing consumable supplies. These supplies include:
v Supply roll paper
v Inserted forms
v Ribbon cartridges
Make sure that you have the correct supplies for the 4610.
55
Loading and replacing the paper roll

Ensure that you have the correct paper for the 4610. See Supported paper types
on page 57.
Figure 52. Opening the paper door
1. Press and release the blue release button (P in Figure 52) to release the
paper door.
2. If necessary, remove any unused paper or empty paper roll core from the paper
roll bucket before inserting a new paper roll.
Note: Refer to the label inside the rear wall of the printer for a diagram of how
to load paper.
56
Figure 53. Paper roll placement
3. See Figure 53 and place the paper roll into the paper roll bucket as shown. The
leading edge of the paper should come from the bottom of the roll as shown in
the diagram.
Note: The thermal printhead will not print on paper with glue on it. If the new
paper roll was sealed by glue, tear off the 6 to 8 inches of paper with
glue on it before loading it.
4. Close the paper cover.
5. Press the customer receipt feed button to advance the paper, to verify that the
paper is feeding correctly. Feed 30 cm (about 1 ft.) of paper through to test for
correct alignment.
Attention: Do not pull the receipt paper out of the printer with the paper access
cover closed. This disengages the paper feed. The paper feed motor must then
catch up before the printer can feed the paper, which causes missing lines or partial
lines of print. Use the customer receipt feed button to advance the receipt and all
lines will print.
Supported paper types:
Attention: Using an inferior grade of paper can affect print quality as well as the
life of printheads and the printer mechanism.
Note: When selecting a paper, ensure that the papers archive life meets the
requirements of the tax authorities of your country for archiving tax-related
data.
Thermal paper: The paper used in the thermal receipt station must meet the
following requirements:
57

Width 79.5 0.5 mm (3.13 0.02 in.)
Outside Diameter
102 mm (4.0 in.) maximum
Thickness
60 m (0.00225 in.) Range: 41 m minimum to 99 m maximum
Important
Paper has a significant manufacturing tolerance and nominal paper
designations do not reflect actual measurements. The manufacturing
tolerance must fall within the published operating thickness range.
Customers should test paper in their specific configuration before use.
The intent of this specification is that if any spot measurement of the
paper is outside the specified range, the paper is deemed not to meet
the specification and the customer is responsible for any problems
caused by paper jams.
The paper must be wound with the printing side facing out. The paper should not
be attached to the core in any manner.
Important
Printer reliability and performance are directly related to the quality of the
supplies used by the customer. The published parameters for printer
performance are established using supplies that meet the specifications listed
above.
Thermal paper with watermarks, coupons, or advertisements printed on the
front or back of the paper is not covered by IBM specifications. Some inks
and printing processes will work acceptably, while others will not. Printer
problems that are caused by supplies that do not meet IBM specifications may
result in a billable service call, regardless of the existence of a service
contract.
For supported papers, see the following Web site: www-1.ibm.com/support/

docview.wss?rs=219&uid=pos1R1002033
Document insert forms:
Note: Models 2CR and 2NR support up to three parts on a multipart form.
Table 5 on page 59 list the specifications of supported single and multipart forms.
Notes:
1. Test all forms in the printer to ensure acceptable performance prior to buying a
significant quantity.
2. No binding holes or other holes should be within 10 mm (0.4 in.) from the right
edge of the form.
3. Forms less than 0.15 mm (0.006 in.) thick with the grain of the paper
perpendicular to the feed direction (short-grain paper) should not be used for
landscape printing.
58

Table 5. Specifications of supported single and multipart forms
Specification
Value
Minimum width:
50 mm (2 in.)
Maximum thickness of multipart forms:
0.47 mm (0.0185 in.)
Maximum thickness of front sheet, multipart

forms:
0.08 mm (0.003 in.)
Minimum thickness of single-part form:
0.10 mm (0.004 in.)
Maximum thickness of single-part form:
0.2 mm (0.008 in.)
Weight range for single-part forms:
6890 g/m2 (1824 #)
For best reliability, paper grain should be in the direction that the paper is fed into the
printer.
Supported documents that are flipped: The flipping of multipart forms and
short-grain single-part forms is not supported. Table 6 describes the supported
flipping specifications.
Table 6. Supported flipping specifications
Specification
Value
Minimum form length:
80 mm (3.14 in.)
Maximum form length:
223 mm (8.78 in.)
Minimum form width:
65 mm (2.56 in.)
Maximum form width:
102 mm (4 in.)
Paper weight:
7595 g/m2
Installing large paper rolls

The 4610 can accommodate extra large rolls (up to 15 in.) of paper below the
printer. Mounting hardware is necessary to avoid placing undue strain on the paper
feed motor. See your IBM representative for additional information.
Replacing the ribbon

1. Open the ribbon door. As the door is opened, the printhead moves to a position
where you can easily load a ribbon.
59
Figure 54. Opening the ribbon cover
2. If a ribbon cartridge is installed, remove it by lifting it straight up.

Note: You might need to grasp the body of the cartridge rather than the top to
remove it.
60
Figure 55. Ribbon cartridge loading
3. Maintain ribbon tension by turning the ribbon cartridge knob as shown in

Figure 55. Lower the cartridge into position until the notches on its sides snap
into place on the printer guides.
61
Incorrect
Correct
Figure 56. Ribbon path around the printhead. Correct placement of the ribbon (A) around
the printer guides (B).
4. Once the cartridge is in place, close the ribbon cover. The ribbon will be moved
into the correct position. See Figure 56 for correct ribbon positioning.
Supported ribbon types:
Attention: Using an inferior grade of ribbon can affect print quality and the life of
printheads and the printer mechanism.
The 4610 Models 2CR and 2NR require a stuffer-box ribbon type: Feed rollers pull
the ribbon from one end of the cartridge and stuff it into the cartridge cavity of the
other end. The Epson ERC 35 ribbon meets these specifications; however, other
original equipment manufacturers offer replacements that are adequate.
Correctly inserting documents

The Models 2CR and 2NR printer is capable of printing verification information on a
check and on an inserted document. Figure 57 on page 63 shows the correct
positioning of checks and documents:
62

Insertion of Check
for Printing the Face
Federal Reserve Bank Regulation CC
Do Not Sign / Write / Stamp Below This Line

For Financial Usage Only
Endorse Here
Insertion of Check
for MICR Reading
and Franking
4001
19
Pay To The
Order Of
$
Dollars
Memo
041117847096 095867238671
4001
Figure 57. Inserting checks
Cleaning recommendations
You should periodically inspect your 4610 unit and clean the cover as required. Use
a soft clean cloth with warm soapy water to clean the plastic parts. Do not use
abrasives or any alkaline, ammonia, or chloride-based cleaner.
Note: Do not apply cleaning solution directly to the cover. Always apply the cleaner
on a clean cloth and then wipe the cover with the damp cloth. Be certain that
the cloth is only damp and not dripping wet.
Cleaning the MICR read head

The MICR read head should be cleaned after 10 000 checks are processed or
every three months. Clean the MICR read head using a cotton swab soaked in
isopropyl alcohol.
Follow these steps to clean the MICR read head:
1. Open the ribbon door by pulling downward.
2. Remove the ribbon cartridge by lifting it out.
3. Move the carriage to the right until it stops, or as shown in Figure 58 on page
64.
63
Figure 58. Cleaning the MICR read head
4. Prepare a swab with isopropyl alcohol.

5. Gently wipe the head (see M in Figure 58) with the swab several times. Wipe
away any residual alcohol with a dry swab.
6. Replace the ribbon and close the ribbon door.
If cleaning the MICR read head does not solve a problem you are having, it might
be that you are experiencing electromagnetic noise interference. Sources of
electromagnetic noise (for example, displays, security towers, and other sources)
can interfere with the MICR read head. The printer is equipped to filter noise from
many devices. If the MICR reader does not function properly, rearranging the printer
relative to the noise source may improve MICR reading. The noise source should
be as far away as possible from the right side of the printer.
For additional information on troubleshooting MICR read problems, see Firmware
offline tests on page 70.
64
Cleaning the thermal printhead

The thermal printhead can be cleaned whenever print quality deteriorates.
1. Open the paper cover.
Detailed View of Thermal Printhead
Thermal Print Line
Paper Cover
Figure 59. Cleaning the thermal printhead
2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead
several times on its print line and on the surrounding area.
3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, call for
service.
65
Clearing jams in the check flipper area

If a check jams in the check flipper mechanism:
Figure 60. Removing the flipper door (lower document insert cover)
1. Lift up the left front corner of the flipper door (document insert cover) and pull
the cover from the printer. (See Figure 60.)
2. If the document is visible, remove the document.
3. Replace the flipper door.
Figure 61. Lifting up on the thumb tab
66

4. If you cannot remove the document, lift up the tab on the left side of the check
flipper cartridge (with a blue label) and remove the check flipper cartridge from
the printer. (See Figure 62.)
Figure 62. Removing the check flipper cartridge
5. Reach inside the document insert station and carefully remove the jammed
check.
6. Reinstall the check flipper cartridge and the flipper door.
67
68

This chapter describes the IBM Diagnostics for POS Systems and Peripherals,
offline tests, and troubleshooting procedures.
Attention: For firmware and driver updates, see the IBM SureMark Printers:
Programming Guide for Models 2CR and 2NR, GA27-5005
Testing the 4610

When you switch on the SureMark printer, it runs a power-on self-test (POST). If
the POST finds no errors, the printer is ready for operation. Follow these steps if
you receive an error:
1. If the printer is powered ON, power OFF the printer and power it ON again.
v If the printer is attached to the system with the RS-232 cable or the standard
USB cable with a power brick, disconnect the power cord, then reconnect the
power cord to a properly wired and grounded power source.
v If the printer is attached to the system with the RS-485 cable, power OFF the
POS system, and then switch on the system, which also powers ON the
printer.
v If the printer is attached to the system with a powered USB cable, the USB
attached printer can be hot-plugged.
2. Check the status of the printer-ready indicator:
Printer-ready indicator ON:
The power-on self-test completed successfully.
Printer-ready indicator OFF or blinking:
The POST failed.
3. If the POST fails or if you suspect problems with your system, see
Troubleshooting on page 76.
4. See Firmware offline tests on page 70 and run the offline tests. If the offline
tests fail or you suspect problems with your system, see Troubleshooting on
page 76.
69
Running tests and diagnostics
Firmware offline tests

To enter the firmware offline test and setup procedures follow these steps:
Figure 63. Paper feed and document feed buttons
1. Use one of the following methods to enter the offline test mode:
a. Switch on the printer while pressing the paper feed button (A in Figure 63).
Figure 64. Pressing the power button and the R button
b. Open the paper cover and press the R button while also pressing the power
button. Use a paper clip if the power button cover is installed. Then, close
the paper cover.
2. The following offline selection menu is printed. See Figure 65 on page 71.
70

Off-line Selection started
To select a sub-menu or test:
FIRST, press the paper feed button the indicated number of times.
THEN, press again and hold button down at least 1
second to confirm selection.
Sub-menus and tests
Thermal Receipt test
Choose Emulation Mode
Model Selection
EIA-232/RS-232 Flow Control
More Selections
Codes
1
2
3
4
5
To exit Off-line setup, open printer cover.
Figure 65. Example of the offline selection main menu. See Table 7 for an explanation of
these menu items.
3. Follow the instructions that are printed for each required test.
Summary of offline test menus

IBM recommends that you use the firmware offline test menus to perform the offline
tests. However, note that some existing offline test methods still apply (see Earlier
methods for offline tests on page 74). Table 7 describes the available firmware
offline test menus:
Table 7. Summary of the offline test menu items
Menu item
Definition
1. Thermal receipt test
Prints a receipt
2. Choose emulation
mode
Displays the
sub-menus
(see next
column)
3. Model selection
Sub-menu (if
applicable)
Definition
Compatibility with
Legacy 4610
Changes the command set and statuses to support

the previous drivers and applications (such as plug
and play for existing 4610 printers).
Native mode
Changes the command set and statuses to support

the low-paper detection, paper jam detection, and
other 4610 Model 2CR and 2NR sensors.
You specify the printer type: MICR reading or non-MICR reading model.
4. EIS-232/RS-232 flow Provides a list of available baud rates and flow controls.
control
5. More selections
Provides additional menus:
71

Table 7. Summary of the offline test menu items (continued)
Menu item
Definition
Sub-menu (if
applicable)
Definition
1. MCT listing
Information for service personnel
2. Low-paper
calibration
You are instructed to insert a small roll of paper in the

printer. During the test the printer ejects all of the
paper from this roll to calibrate the low-paper sensor.
3. MICR read test

4. Document print
test
Starts print test
5. For more
selections:
Provides additional menus:
1. Hex dump mode
A debug mode that is used when attached using a RS

232 that will have the printer print the data/commands
that it receives. This enables the application writer the
ability to see what data is actually being received at
the printer.
2. Execute printhead Starts printhead test

test
3. Reset TPM user
data Execute after
thermal Printhead is
replaced
Select after you install a new thermal printhead.
4. Main menu
Return to main menu
Changing the interface card or logic card

Oftentimes during the servicing process, you will change an interface card or logic
card in the printer. If one of the cards is a new FRU, then the printer firmware
automatically updates the new card with the printer settings and other information.
(These settings include the serial number, baud rate, and model number.) The first
time you power on the printer with a FRU card in it, the update will occur and the
printer will reset.
For proper operation, the information on the interface and logic cards must match. If
you install either card (interface or logic) with previously written firmware
information, you must direct the firmware to overwrite the correct card.
The following message is printed when an information mismatch occurs:
72

A card in the printer has been replaced
Main Logics S/N is 41-MVT02
Interface Cards S/N is 41AAVT50
Check the serial number (S/N) of the
printer. The S/N is located next to the
document insert station and on the
bottom of the printer.
If S/N matches one of the above, please
update the card with the incorrect S/N.
If S/N does not match one of the above,
Refer to the Hardware Service Manual.
To select a sub-menu or test:
FIRST, Press the paper feed button the
number the indicated number of
times.
THEN, press again and hold
button down at least 1 second
to confirm selection.
OPTIONS. . . . . . . . . . Presses
1. Main Logic Update Menu . . . . 1
2. Interface Card Update Menu . . 2
3. Continue without updating . . 3
To exit Off-line setup, open printer cover.
If you select option 1, the following message prints:

Main Logic Card Update Menu
Data will be copied from the
interface card to the main logic
Printer will reset when update is done.
To update the Main Logic Card,
Press the paper feed button
To Exit without updating, Open Printer Cover.
If you select option 2, the following message will print:

Interface Card Update Menu
To update the Interface Card,
Press the paper feed button
Data will be copied from the
main logic to the Interface Card.
To Exit without updating,
open printer cover
Selecting Option 3. Continuing without updating could produce unexpected

results.
Storing a new serial number in the firmware

For proper printer operation, the firmware must correlate the serial number of the
printer with the serial number of the logic card. When you replace either the logic
card or the interface card, the serial number is restored into the new card. However,
if both cards are replaced, you must store the correct serial number in the firmware.
For more information, see the IBM Retail Store Solutions support Web site at
www.ibm.com/solutions/retail/store/support/.
73
Earlier methods for offline tests

The section provides the previous methods for initiating offline tests. Although these
methods are supported, IBM recommends that you use the firmware menu and
sub-menus to initiate all offline tests.
Resetting the printer and the document sensor threshold: To reset the printer,
1. Press and hold the paper feed and document feed buttons (A and B in
Figure 63 on page 70) to enter offline mode.
2. When the printer-ready indicator begins blinking, release both buttons.
3. Open and close the paper door by pressing the paper release button C in
Figure 63 on page 70.
Customer receipt test:
Note: IBM recommends that you use the offline menus to initiate this test.
To initiate the customer receipt test, follow these steps:
1. Press and hold both the paper feed and document feed buttons (A and B in
Figure 63 on page 70) to enter offline mode
3. Press and release the paper feed button to start the test
Document insert station test:
To initiate the document insert station test, follow these steps:
1. Press and hold both the paper feed and document feed buttons (A and B in
Figure 63 on page 70) buttons to enter offline mode.
3. Press and release the document feed button to start the test.
MICR read, flipper test:
The MICR read test is accessed through the sub-menus in offline mode.
Follow these steps to start the MICR read and flipper test:
1. Insert the check face down with the magnetic ink characters to the right.
2. To enter offline mode, press and hold both buttons until the printer-ready
indicator begins blinking.
3. Then release both buttons.
4. Press and release both buttons again. The printer reads the check.
5. Characters that match the magnetic ink characters are printed on the customer
receipt. The check is then flipped over, and ejected.
Understanding MICR test results: If the characters printed do not match the
magnetic ink characters, check the MICR read head. The printer will insert question
marks if the MICR read engine cannot decode a number. An X appears if the printer
had to read the document twice to determine a good read. If the printer detects
noise, it will print out the amplitude and frequency of the noise, if possible.
74
Understanding the Light-Path LEDs

The Light-Path LEDs are located by opening the paper door. See Table 8 for a
description of these indicators.
Figure 66. Locating the diagnostic LEDs

Table 8. Lightpath LED conditions
LED
Failing Component
Main logic card
Interface card
Thermal printhead
75
Troubleshooting
Table 9 contains common steps to identify and resolve problems. For the latest
troubleshooting guidance and symptom-fix tip information, go to the IBM
Knowledgebase support Web site at: www2.clearlake.ibm.com/store/support/html/
knowledgebase.html. This site contains additional information that is gathered from
field experience, and might not have been available at the publishing date of this
document.
Table 9. Troubleshooting
If the problem is...
Then do this...
Printer-ready indicator is OFF.
v Check the power to the printer.

v If connected to a system using the RS-485 communication port, check that
the system is powered ON and cable 7 is connected.
v If using the RS-232 communication port or a USB port with a power brick,
check that the brick power supply is connected to the printer and plugged into
an AC power source.
v If using USB communication with a powered USB cable, check that the
system is powered ON.
Printer-ready indicator is blinking.
v Check that the customer receipt station has paper loaded correctly. Close the
cover and push the Customer Receipt Feed button to feed a small amount of
paper.
v Check the document insert station printhead and paper path for any
obstructions.
v Check that the paper and ribbon doors are closed.
Checks not flipping
1. Check for printer jams. Go to Clearing jams in the check flipper area on
page 66.
2. Print the offline menu and verify that the printer is configured correctly for a
MICR/flipper printer. See Firmware offline tests on page 70.
Checks not reading
1. Go to Cleaning the MICR read head on page 63.

2. Print the offline menu and verify that the printer is configured correctly for a
MICR/flipper printer. See Firmware offline tests on page 70.
Customer receipt station is feeding v Ensure that the paper roll is not upside down. Go to Loading and replacing
paper, but is not printing.
the paper roll on page 56.
v Clean the printhead. See Cleaning the thermal printhead on page 65.
Document insert station is not
printing
v Check the paper path.

v Check to see if the ribbon is installed correctly.
v Change the ribbon, go to Replacing the ribbon on page 59.
Notes:
1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the software manual of the
application.
3. Call your service representative.
76

This section describes the Models 2CR and 2NR physical specifications.
Physical dimensions
Figure 67 describes the physical dimensions:
19
(7. 8 mm
8i
n.)
25
5
(10 mm
in.
)
mm )
5
.
0
n.
2 0 .89 i
(7
14
(5. 0 mm
5i
n.)
m
2 m in.)
0
2 01
8
(7.
Figure 67. SureMark 4610 Models 2CR and 2NR dimensions
Table 10. Summary of dimensions
Width:
202 mm (7.801 in.) footprint

200.5 mm (7.89) with overhanging edge
Height:
Front: 140 mm (5.5 in.)

Rear: 198 mm (7.8 in.)
Depth:
277 mm (10.914 in.)
Weight:
4.8kg (10.582 lb)
Temperature and humidity limits

Shipping
-40 to 60 C (-40 to 140 F) with 5% to 100% relative humidity

including condensation, but excluding rain
Storage
0 to 60 C (32 to 140 F)
Operating
5 to 40 C (42.8 to 104 F) with 8% to 80% relative humidity
77
Product specifications
Connector pin assignments

The following sections describe the connector pin assignments for the external
connectors
Power supply
Table 11. Power supply pin designations
Pin
Signal
+24 V DC
Not connected
Ground
USB
1 2 3 4
Table 12. USB pin designations

Pin
Signal
Vbus (+5 V DC)
Minus data
Plus data
Ground
Powered USB
Table 13. Powered USB pin designations
Pin
Signal
Ground (+24 VDC)
(+24 VDC)
Ground (Vbus)
Plus data
Minus data
Vbus +5VDC
+24 VDC
Ground (+24 VDC)
RS-232
Table 14. RS-232 pin designations
78
Pin
Signal
Not connected
Transmit
Table 14. RS-232 pin designations (continued)
Pin
Signal
Receive
DTR
Signal ground
DSR
Not connected
RTS
Not connected
RS-485
Table 15. RS-485 pin designations. Note: The 24V version is available in Japan; all 38 V
DC's change to 24 V DC for that card.
Pin
Signal
+5 V DC
Ground (5 V DC)
+5 V DC
Ground (5 V DC)
+5 V DC
Ground (5V DC)
Data "B"
Data "A"
Ground (38 V DC)
10
+38 V DC
11
Ground (38 V DC)
12
+38 V DC
13
Ground (38 V DC)
14
+38 V DC
15
Ground (38 V DC)
16
+38 V DC
Cash drawer
A single connector can drive either a single cash drawer or two cash drawers using
a special cable. The connector provides a status line if one of the cash drawers is
open. The cash drawer cannot be activated while the printer is operating.
79
Table 16. Cash drawer connector pin designations
Pin
Signal
Not connected
Solenoid 1 drawer
Cash drawer status
+24 VDC
Solenoid 2 drawer
Ground
Printing width, speed, and acoustics

Table 17. Station characteristics
Characteristic
Customer Receipt Station
Document Insert Station
Speed (see
note following
table)
80 lps
4.1 lps wide station
Paper Width
All models: 80 mm (3.54 in.)
Print Width
34 characters at 12 cpi,
48 characters at 17 cpi
57 characters at 20 cpi
52 characters at 17 cpi.
Pitch
12, 15, 17, 20 cpi
12, 15, 17 cpi
4.7 lps narrow station

(8 lpi)
Note: To conserve power, the Models 2CR and 2NR reduce their throughput when
printing high print densities, such as logo messages or full black lines.
Because these types of print messages are used on a limited basis, the
overall performance when printing a customer receipt is not noticeably
affected.
The reduced print speed is based on the number of print dots that are turned
on for a given print line, which is defined as dot utilization. Dot utilization is
typically low for normal character printing and up to 100% for full black line
printing. The SureMark printer operates at 80 lps at low dot utilization, and at
slower speeds as the dot utilization increases.
Table 18. Sound characteristics
Type
Description
LwAd
Operating
(bels)
SureMark
Printer
5.7
LpAm
Idling (bels) Operating

(dB)
N/A
61.5
<LpA>m
Idling (dB)
N/A
Operating
(dB)
47
Idling (dB)
N/A
Notes:
LwAd The declared upper limit of the sound power level for a random
sample of machines.
LpAm The mean value of the A-weighted sound pressure levels at the
operator position (if any) for a random sample of machines.
80
<LpA>m
The mean value of the A-weighted sound pressure levels at the
one-meter (bystander) positions for a random sample of machines.
N/A
Indicates not applicable.
All measurements were made in accordance with ISO 7779 and reported in
conformance with ISO 9296.
Figure 68 and Figure 69 on page 82 show the printable area on an inserted
document for both portrait and landscape.
Figure 68. Printable area of an inserted document (portrait)
81
Figure 69. Printable area of an inserted document (landscape)
Bar codes
SureMark printers can generate these bar codes:
v UPC A/E
v JAN 8 (EAN)
v JAN 13 (EAN)
v Code 39
v ITF
v Code 128 A, B, C
v Code 93
v Codabar
v PDF417
Resident code pages

These code pages are resident in the printer:
v Generic
v 437 (US)
v 858 (International)
v 860 (Portuguese)
v 863 (Canadian French)
v 865 (Norwegian)
The firmware supports the following in the thermal station:
v Proportional fonts
v Scalable fonts
v Color printing: black plus one accent on two-color thermal paper (thermal station
only)
v Upside-down printing
82
Appendix B. Parts listing

This section contains FRU part number information.
How to use the FRU catalog

This parts listing contains reference drawings and a corresponding index for all field
replaceable parts. The index provides the part number, the quantity required (units),
and a description of the part.
Listed below is additional information about the parts assembly index.
SIMILAR ASSEMBLIES
If two assemblies contain a majority of identical parts, they are broken down
on the same list. Common parts are shown by one index number. Parts
specific to one or the other of the assemblies are listed separately and
identified by description.
AR
(As Required) in the Units column indicates that the quantity is not the
same for all machines.
NP
(Non-Procurable) in the Units column indicates that the part is

non-procurable and that the individual parts or the next higher assembly
should be ordered.
NR
(Not Recommended) in the Units column indicates that the part is

procurable, but not recommended for field replacement, and that the next
higher assembly should be ordered.
(Restricted) in the Units column indicates the part has a restricted

availability.
INDENTURE
The indenture is marked by a series of dots located before the parts
description. The indenture indicates the relationship of a part to the next
higher assembly.
No Dot
Main assembly
One Dot
Detail parts of a main assembly
One Dot
Subassembly of the main assembly
Two dots
Detail part of a one-dot subassembly
Two dots
Subassembly of a one-dot subassembly
Three dots
Detail part of a two-dot subassembly
83
Assembly 1: Models 2CR and 2NR

1
4
5
27
8
10
9
19
19
17
11
12
18
13
14
19
20
21
22
15
23
16
24
25
26
84
Assembly 1: (continued)
Asm
Index
Part
Number
1
1
2
2
3
4
5
5
6
7
8
9
10
11
12
13
14
14
14
44D0145
44D0155
44D0165
44D0175
44D0162
44D0164
44D0166
44D0167
44D0148
44D0194
44D0152
44D0154
44D0186
44D0187
44D0189
44D0188
44D0156
46N2641
44D0206
44D0184
44D0171
44D0172
44D0174
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
14
44D0176
15
15
16
17
18
18
19
20
21
22
23
24
25
26
26
26
26
27
44D0168
44D0169
44D0178
46N2640
44D0151
44D0149
44D0196
46N2639
44D0195
44D0179
44D0177
44D0161
44D0204
44M2417
44D0158
44D0159
44D0157
44D0185
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
44D0198
44D0197
44D0199
44D0208
Units Description
Note: Refer to Figure 7 on page 10 for the part names and locations
Model 2NR with pearl white covers
Model 2CR with pearl white covers
Model 2NR with iron gray covers
Model 2CR with iron gray covers
Paper door, pearl white
Paper door, iron gray
Main cover, pearl white
Main cover, iron gray
Thermal cutter assembly
Document paper feed motor and gear
Impact platen assembly (Models 2CR)
Impact platen assembly (Models 2NR)
Tear bar assembly
Thermal latch assembly
Thermal printhead
Paper out sensor assembly
Main logic card
Impact printhead/carriage assembly
Main frame assembly
Transport motor assembly
Flipper door, pearl white (Model 2CR)
Flipper door, iron gray (Model 2CR)
Flipper door, pearl white (Model 2NR) Note: Model 2NR doors have no magnet,
rollers, or springs
Flipper door, iron gray (Model 2NR) Note: Model 2NR doors have no magnet, rollers,
or springs
Ribbon door, pearl white
Ribbon door, iron gray
Ribbon drive assembly
Thermal paper feed motor and gears
Upper throat assembly (Model 2NR)
Upper throat assembly (Model 2CR)
Paper stage, rollers, and lift spring
Flipper rollers and springs
Low-paper sensors
Distribution card
Flipper cartridge assembly (Model 2CR)
Skirt, iron gray
Ground strap
RS-485 interface card (Japan)
RS-232 interface card
USB interface
RS-485 interface card
Transport shaft and adjusters:
v Belt tensioner assembly
v Belt tensioner spring
v Carriage timing belt
DI and paper out sensors cable
Flipper, ribbon, transport cable
CR paper feed motor cable
Thermal head cable with clamp
Appendix B. Parts listing
85
Assembly 1: (continued)
86
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the users responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering the subject matter in
this document. The furnishing of this document does not give you any license to
these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
For license inquiries regarding double-byte character set (DBCS) information,
contact the IBM Intellectual Property Department in your country or send inquiries,
in writing, to:
IBM World Trade Asia Corporation
Licensing
2-31 Roppongi 3-chome, Minato-ku
Tokyo 106, Japan
The following paragraph does not apply to the United Kingdom or any other country
where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any
time without notice.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product and use of those Web sites is at your own risk.
87
Information concerning non-IBM products was obtained from the suppliers of those
products, their published announcements or other publicly available sources. IBM
has not tested those products and cannot confirm the accuracy of performance,
compatibility or any other claims related to non-IBM products. Questions on the
capabilities of non-IBM products should be addressed to the suppliers of those
products.
This information is for planning purposes only. The information herein is subject to
change before the products described become available.
88
Electronic emission notices

Federal Communications Commission (FCC) statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the users authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against iinterferencewith licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
European Community contact:
IBM Technical Regulations
Pascalstr. 100, Stuttgart, Germany 70569
Telephone: 0049 (0)711 785 1176
Fax: 0049 785 1283
E-mail: tjahn@de.ibm.com
Appendix C. Notices
89
Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformit aux normes dIndustrie Canada

Cet appareil numrique de la classe A est conforme la norme NMB-003 du
Canada.
Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz ber die
elektromagnetische Vertrglichkeit von Gerten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).
Dieses Gert ist berechtigt in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.
Verantwortlich fr die Konformittserklrung nach Paragraph 5 des EMVG ist die
IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gert erfllt die Schutzanforderungen nach EN 500821 und EN 55022 Klasse A.
EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:

Warnung: dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funkstrungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Manahmen durchzufhren und dafr
aufzukommen.
EN 500821 Hinweis:
Wird dieses Gert in einer industriellen Umgebung betrieben (wie in EN 500822
festgelegt), dann kann es dabei eventuell gestrt werden. In solch einem Fall ist der
Abstand bzw. die Abschirmung zu der industriellen Strquelle zu vergrern.
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Gerte, wie in den IBM
Handbchern angegeben, zu installieren und zu betreiben.
Australia and New Zealand

cause radio interference, in which case the user may be required to take adequate
measures.
90
Chinese Class A warning statement

cause radio interference in which case the user may be required to take adequate
measures.
Japanese power line harmonics compliance statement
Japanese Voluntary Control Council for Interference (VCCI) statement

Attention: This product is a Class A Information Technology Equipment and
conforms to the standards set by the Voluntary Control Council for Interference by
Technology Equipment (VCCI). In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
Korean communications statement

Please note that this device has been approved for business purposes with regard
to electromagnetic interference. If you find this is not suitable for your use, you may
exchange it for a non-business purpose one.
Appendix C. Notices
91
Taiwanese Class A warning statement
Taiwan contact information
IBM Taiwan Product Service Contact Info:

IBM Taiwan Corporation
3F, No 7, Song Ren Road, Taipei Taiwan
Telephone: 0800-016-888
Cable ferrite requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be
removed.
Electrostatic Discharge (ESD)

Attention: ESD damage can occur when there is a difference in charge between
the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
92
ESD Damage Prevention

Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or connector
outside shells can also be used.
Handling Removed Cards
Logic cards removed from a product should be placed in ESD protective containers.
No other object should be allowed inside the ESD container with the logic card.
Attach tags or reports that must accompany the card to the outside of the container.
Product Recycling and disposal

This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBMs Internet site at http://www.ibm.com/ibm/
environment/products/prp.shtml.
Espaol:
Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la
normativa nacional o local aplicable. IBM recomienda a los propietarios de equipos
de tecnologa de la informacin (TI) que reciclen responsablemente sus equipos
cuando stos ya no les sean tiles. IBM dispone de una serie de programas y
servicios de devolucin de productos en varios pases, a fn de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar
informacin sobre las ofertas de reciclado de productos de IBM en el sitio web de
IBM http://www.ibm.com/ibm/environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
Appendix C. Notices
93
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Disposal of IT products should be in accordance with local ordinances and
regulations.
Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and other battery packs from IBM equipment. For information on proper disposal of
these batteries, contact IBM at 1-800-426-4333. Please have the IBM part number
listed on the battery available prior to your call.
For Taiwan:
Please recycle batteries.
For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European
Directive 2006/66/EC concerning batteries and accumulators and waste batteries
and accumulators. The Directive determines the framework for the return and
recycling of used batteries and accumulators as applicable throughout the European
Union. This label is applied to various batteries to indicate that the battery is not to
be thrown away, but rather reclaimed upon end of life per this Directive.
94
In accordance with the European Directive 2006/66/EC, batteries and accumulators

are labeled to indicate that they are to be collected separately and recycled at end
of life. The label on the battery may also include a chemical symbol for the metal
concerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Users
of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers
for the return, recycling and treatment of batteries and accumulators. Customer
participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence
of hazardous substances. For proper collection and treatment, contact your local
IBM representative.
For California:
Perchlorate material special handling may apply
Refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations
Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate
Materials. This product/part includes a lithium manganese dioxide battery which
contains a perchlorate substance.
Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as
required by local ordinances and regulations.
Monitors
Connecticut - Please see the web site of the Department of Environmental
Protection at http://www.ct.gov/dep for information about recycling covered
electronic devices in the State of Connecticut, or telephone the Connecticut
Department of Environmental Protection at 1-860-424-3000.
Washington - Please see the web site of the Department of Ecology at
http://1800recycle.wa.gov/ for information about recycling covered electronic devices
in the State of Washington, or telephone the Washington Department of Ecology at
1-800Recycle.
Trademarks
The following are trademarks of International Business Machines Corporation in the
United States or other countries, or both:
AnyPlace Kiosk(tm)
AnyPlace POS Hub(tm)
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
SureMark
SurePoint
SurePOS
Wake on LAN
WebSphere
Appendix C. Notices
95
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of
Microsoft Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, or other countries, or
both.
Other company, product, or service names may be trademarks or service marks of
others.
96
Index
A
electronic emissions notices (continued)

Taiwan 92
electrostatic discharge (ESD) 92
end of life disposal 93
equipment disposal 93
accessibility of publications xi
adjusting the printhead gap 53
B
F
bar codes, supported 82

battery return program 94
battery, European Union 94
C
cable ferrite requirement 92
calling for service 7
changing the interface card or logic card
check verification, printing 62
checks, clearing jams 66
Class A compliance statement
Australia and New Zealand 90
China 91
European Union 89
FCC (USA) 89
Germany 90
Industry Canada 90
Japan 91
Taiwan 92
cleaning recommendations 63
cleaning the MICR read head 63
clearing jams, DI station 66
code pages, resident 82
communication interfaces 3
RS-232 interface card 4
USB interface card 3
connector pin assignments 78
covers
ribbon cover 60
D
damage from electrostatic discharge 92
dimensions, physical 77
disposal of equipment 93
document insert forms 58
document sensor threshold, resetting 74
72
ferrite requirement 92
firmware offline tests 70
flat panel displays 95
flippable document specifications 59
forms, document insert, specifications 58
FRU catalog
how to use 83
H
handling static-sensitive devices 9
hardware adjustment procedures 53
hardware requirements 6
height, all models 77
humidity requirements 77
I
identifying the cable connections 11
installing
large paper rolls 59
thermal printhead assembly 15
installing the logic card 12
interfaces, communication 3
introduction 1
J
Japanese power line harmonics compliance
statement 91
Japanese Voluntary Control Council for Interference
statement 91
K
Korean communications statement
electronic emissions notices 89

Australia and New Zealand 90
China 91
European Union 89
FCC (USA) 89
Germany 90
Industry Canada 90
Japan 91
Korea 91
lightpath LEDs 75
loading and replacing the paper roll
locating the power button 5
91
56
M
mercury-added statement 95
MICR test results, understanding 74
model and feature description 2
97
model number location 7

models and features 1
N
notices 87
battery recycling 94
cable ferrites 92
electronic emissions 89
electrostatic discharge (ESD)
end of life disposal 93
IBM 87
92
O
offline tests
customer receipt test 74
offline tests, earlier methods 74
opening the paper door 56
opening the paper door and ribbon door 12
opening the ribbon cover 60
operating system requirements 5
overview of removal and replacements parts 9
P
paper
document insert, specifications 58
large rolls 59
supported types 57
paper roll placement 57
paper, thermal, specifications 57
perchlorate 95
physical dimensions 77
pictorial overview of all FRUs 9
printhead cleaning, thermal head 65
product specifications 77
publications, related xi
R
related publications and diskettes xi
removal and replacement
distribution card 22
document paper-feed motor and gear 40
flipper cartridge 23
flipper door (document insert cover) 20
grounding strap 50
impact platen assembly 33
impact printer transport 27
interface card 14
logic card 12
low-paper sensor card 47
main cover 19
paper door 16
paper stage, rollers and lift spring 42
paper-motion sensor assembly 46
printhead and carriage assembly 25
ribbon door 18
ribbon drive assembly 39
98
removal and replacement (continued)

skirt cover 21
tear bar assembly 41
thermal cutter assembly 43
thermal latch assembly 37
thermal printhead assembly 15
thermal printhead cable 24
transport motor 29
upper throat assembly 31
removal and replacement procedures
thermal paper-feed motor and gear 45
removing
belt tensioner assembly 28
upper throat assembly 33
removing the carriage timing belt 27
removing the printhead carriage assembly 25
Resetting the printer and the Document Sensor
Threshold 74
resident code pages 82
ribbon
path round the printhead 62
supported types 62
ribbon drive assembly, removing 39
ribbon loading 59
ribbon replacement 59
ribbons, print 62
running tests and diagnostics 69
S
serial number location 7
static-sensitive devices, handling 9
storing a new serial number in the firmware
supported paper types 57
T
Taiwanese battery recycling statement
temperature requirements 77
testing the 4610 69
thermal paper specifications 57
trademarks 95
transport motor, removing 29
U
understanding the lightpath LEDs
W
warranty information 3
weight, all models 77
75
94
73
Part number index

Part
Number
Asm
Index
44D0145
44D0148
44D0149
44D0151
44D0152
44D0154
44D0155
44D0156
44D0157
44D0158
44D0159
44D0161
44D0162
44D0164
44D0165
44D0166
44D0167
44D0168
44D0169
44D0171
44D0172
44D0174
44D0175
44D0176
44D0177
44D0178
44D0179
44D0184
44D0185
44D0186
44D0187
44D0188
44D0189
44D0194
44D0195
44D0196
44D0197
44D0198
44D0199
44D0204
44D0206
44D0208
44M2417
46N2639
46N2640
46N2641
1
13
118
118
15
15
1
110
126
126
126
124
11
11
1
12
12
115
115
114
114
114
1
114
123
116
122
113
127
16
17
19
18
14
121
119
1
1
1
125
112
1
126
120
117
111
Page
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
85
99
100
Readers Comments Wed Like to Hear from You

Hardware Service Guide for Models 2CR and 2NR
Publication No. GA27-5004-00
We appreciate your comments about this publication. Please comment on specific errors or omissions, accuracy,
organization, subject matter, or completeness of this book. The comments you send should pertain to only the
information in this manual or product and the way in which the information is presented.
For technical questions and information about products and prices, please contact your IBM branch office, your IBM
business partner, or your authorized remarketer.
When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any
way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the
personal information that you supply to contact you about the issues that you state on this form.
Comments:
Thank you for your support.

Submit your comments using one of these channels:
v Send your comments to the address on the reverse side of this form.
v Send a fax to the following number: United States and Canada: 1-800-253-3520
If you would like a response from IBM, please fill in the following information:
Name
Address
Company or Organization
Phone No.
E-mail address
GA27-5004-00
___________________________________________________________________________________________________
Readers Comments Wed Like to Hear from You
Cut or Fold
Along Line
_ _ _ _ _ _ _Fold
_ _ _and
_ _ _Tape
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Please
_ _ _ _ _do
_ _not
_ _ staple
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Fold
_ _ _and
_ _ Tape
______
NO POSTAGE
NECESSARY
IF MAILED IN THE
UNITED STATES
BUSINESS REPLY MAIL

FIRST-CLASS MAIL
PERMIT NO. 40
ARMONK, NEW YORK
POSTAGE WILL BE PAID BY ADDRESSEE
International Business Machines Corporation

Design & Information Development
Dept. ZBDA
PO BOX 12195
Research Triangle Park NC
27709-9990
_________________________________________________________________________________________
Please do not staple
Fold and Tape
Fold and Tape
GA27-5004-00
Cut or Fold
Along Line
GA27-5004-00

Gab0 4610 Service MST PDF

Загружено:

Сведения о документе

Исходное описание:

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Gab0 4610 Service MST PDF

Загружено:

Авторское право:

Доступные форматы

SureMark 4610 Printers

Hardware Service Guide for Models 2CR

SureMark 4610 Printers

Hardware Service Guide for Models 2CR

First Edition (July, 2008)

Chapter 1. Introducing the 4610

Chapter 2. Removing and replacing FRUs . . . . .

low-paper sensor cards .

Chapter 3. Adjusting and maintaining the

Chapter 4. Running tests and diagnostics

Appendix A. Product specifications

Appendix B. Parts listing . . . . . . . . . . . . . . . . . . . . 83

SureMark Hardware Service

For the European

SureMark Hardware Service

IBM SureMark 4610 printer . . . . . . . . . . . .

Copyright IBM Corp. 2008

Opening the ribbon cover . . . . . . . . . . . .

SureMark Hardware Service

Model feature description . . . . . . . . . . .

Copyright IBM Corp. 2008

SureMark Hardware Service

Who should read this guide

How this guide is organized

v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click

SureMark Hardware Service

Chapter 1. Introducing the 4610 Models 2CR and 2NR

Figure 1. IBM SureMark 4610 printer

Models and features

Introducing 4610 Models 2CR and 2NR

Cash receipt/document insert

Single pass MICR, check

Check insert station

Document insert station

Document insert form width

Document flipper form width

Document flipper form length

Rotate print (line by line)

DBCS thermal font - 24x24

DBCS impact font - 9x16 or

SureMark Hardware Service

Introducing 4610 Models 2CR and 2NR

RS-232, RS-485, or USB interfaces

Communication and power

Figure 2. USB interface card.

Chapter 1. Introducing the 4610 Models 2CR and 2NR

Introducing 4610 Models 2CR and 2NR

Figure 3. RS-485 interface card.

Figure 4. RS-232 interface card.

Table 3. Communication interface, rate and power source

9.6K - 115.2K (selectable using

System unit input voltage +38 V or

USB is 2.0 Compliant Full Speed

System unit input voltage (+24 V);

SureMark Hardware Service

Introducing 4610 Models 2CR and 2NR

Locating the power button

Figure 5. Power button

Operating system requirements

Chapter 1. Introducing the 4610 Models 2CR and 2NR

Introducing 4610 Models 2CR and 2NR

IBM SUREPOS Application Client/Server