Integration With Other Modules

Incidents that are associated with changes are listed in the Change Management Project. Details
of the incidents, category and priority of the changes, status of the change, technician assigned
etc could be known with the help of Change Management Process.
Once solutions have been derived for the changes, they are stored in the solution management
module of help desk. Impact of the changes on the organization and the risk level is calculated
with the help of solutions provided for the changes.
List of problems and incidents related to the changes could be seen in ITIL Change
Management. Details of the problems and incidents such as their IDs, category, priority etc are
seen by the technician. Facility to add new tickets for the changes is also provided in the incident
and problem management module of Help Desk.

Built-in Report For Change Management

Reports are generated for Change Management System where all the details of the changes,
audit history of the change, solutions provided by the technicians for the change and so on is
included. Different format of reports such as tabular, matrix and chart could be made with the
help of this Report module of Help Desk.

Change Status
Statuses of the changes are checked by the technicians and admin with the help of this Change
Management System. Notifications are sent to the users alerting them on the progress of the
change request. Facility to make predefined notification or alert templates for the changes is
provided by RIW Help Desk.

Why To Choose ITIL Ready

Change Management System?
Change Workflow
The tasks to be performed to execute that are written in the work log of the change. Work log is
considered as an activity planner for the changes. The time duration needed to complete the
change, technicians assigned and the time duration spent to make the changes are all
determined with the help of Change workflow.

Change Advisory Boards (CAB's)

This Board consists of the stakeholders who will approve the changes that are required for the
better working of a system. These stakeholders have all the rights to approve or disapprove a
particular change. They are experienced and have well-versed knowledge in the Change
Management Project. Emergency CABs also consists of few members who will be consulted in
case of any emergency that occurs due to Change Management Process.

Change Roles
Change Management System involves many people from the organization, each having their
own role of making changes in the system. Change roles included the defined roles and the
customized roles. These change roles will also require access permissions from ITIL Change
Management for its implementation in the system. All the related requests will be considered by
the change management module for implementing any change in the system.

Change Status
Change Status is a kind of notification for any change request that is made. This status notifies if
the request made is approved, in waiting, rejected and so on. The change status will be notified
to the user and will also be recorded in the ITIL module before the requests made by the users.
This is an important feature of change management module since it will inform the user about the
outcome from the management regarding the aforesaid requests.