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Violence at work:
Any incident where a worker is abused, threatened and assaulted in
circumstances
relating to their work involving an explicit or implicit challenge to
their safety,
Well-being or health.
Control Measures to reduce the risk of violence between
workers:
1. Briefing the staff on problem that is likely to occur and giving
them
training in dealing with such problems, such as escalation
techniques.
2. Enforcing 0 tolerance policy for workplace violence and setting
up procedures
for reporting any such occurrences.
3. Providing consultation for both perpetrators and workers, who
are victims
of violence and arranging relocation in different parts of the
workplace
where possible.
4. Providing security staff to control the situations where a public
person
or who is going to create violence at the workplace and not
leads to a major
issue.
5. Providing information or intimating the workers that the
premises are in under
Control of closed circuit cameras-CCTV's
6. Security doors or transparent glasses should be placed to
prevent direct access
When there is violence.
7. Minimize queues and the waiting times with proper information
like how much
time its going to take in the form of token number systems,
queue status
boards.
8. Providing panic alarms, when the situation is in out of control.
9. By creating pleasant environment.
10. Avoid lone working and working in unsocial hours.
11. Avoid money transactions by using cashless systems.
12. Prohibition of carrying weapons inside the workplace.
2. Excavations: